Absolutely the worst customer service on the Fairbanks end. First of all the agent wanted to charge me an extra day for being an hour late, what's up with that??? There was a full lot of trucks... I actually picked it up early because you called me and said there were too many trucks and it would be helpful to pick it up early. If you really want a suggestion please replace the agent on the Fairbanks end...it made the whole experience leave a sour taste in my mouth. I will definitely be repeating this story to anyone who will listen!!!
Trailer Rental & Towing in Fairbanks, AK at U-Haul Moving & Storage of South Fairbanks
Moving to or from Fairbanks, AK? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Fairbanks, AK 99709 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Fairbanks, AK
Cargo trailers in Fairbanks, AK are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage of South Fairbanks!
Utility trailers are perfect for towing large or oversize cargo in Fairbanks, AK 99709. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage of South Fairbanks provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Fairbanks, AK and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Fairbanks, AK online today!
Trailer and Towing Supplies
During my rental I had to extend my rental each day because I still needed the truck, my bill was close to $300.00 that was already charged to my credit card and on Tuesday the 13th of October I missed the drop off for the uhaul truck at 8:45am and was busy working to complete what I needed the truck for when my mother called me very upset because a uhaul employee called her threatening to report the truck I was renting stolen and that was completely unrational, over the top bad customer relations. I returned the truck this morning as I walked in the office at 8:35am a man swiftly got up from a chair walked around towards me did not look at me, did not speak to me but reached his hand out for the key and as I extended my arm he snatched the key still he did not say a word I followed immediately behind him as he headed for the truck I had rented. He approached the truck almost to open the door and I told him to have a good day and that his rude customer service accompanied with the threat of criminal charges is unacceptable. To be treated so rudely by a uhaul employee is disgusting and shows how this world is the way it is. I am awaiting a return call from my Laywer I have never been treated so badly in my life.
Don't overcharge their credit card for 2days when it was only one day rental. Listen to the customers when they're trying to show evidence of one day rental oppose to 2 days. Don't get all caught up in your feelings when you know the customer is right and threaten to call the police like an idiots. Anybody can call the police!!!! Therefore, the U-Haul worker threatens to call the police on an innocent customer who I turn helps the worker out by calling the police for him. I nor my company will never ever do business at this location again!!!!!!!!
You guys were awesome!! We appreciate everything you guys do.
FAR better than your College Rd location: with it poor access, poor equipment availability, and consistently rude lot personnel.
Individual was knowledgeable and ready to help, excellent customer service
trailer did have a small leak in the corner no big deal.
the vehicle was well maintained, but not clean. i was charged $25 for cleaning fee and the truck looked the same when i returned it as when i took it
I picked up the van I needed very quickly and returned it the same on the day. The front desk staff was busy but helpful.
They are wonderful. Very helpful. A joy to work with. One of few in a stressful move!
This is twice now you have sent me an invoice for this transaction. I informed you the first time that you had the wrong email address since I am not Brandon Miller, nor do I know one. Please contact Brandon Miller and find out his correct email address. I am located in California - not Arkansas.
Thank you. The service was excellent. Please when contacting by voice-mail use header "U-Haul"! That will confirm the sender.
trailer had damage on floor should have been told to me beforehand is all did not effect its use. otherwise all good!
The drop off experience was a bit weird. The lady directed the guy in front of me to a parking space out front. They appeared to be done and I pulled in the space next in line. The lady never made eye contact, my windows were down, but she never said anything to me, she just turned and walked away. The office is a good 100 yards away and I just sat there in a surreal situation: what is that all about? I called inside and said "um? what's going on?" and the guy at the desk said "oh, she's busy". "Um? ok is she also blind, deaf, and mute? She could have a little courtesy and communicate." That guy then came out and was training someone, but never had the courtesy to say: "sorry about that snafu". He said about two words to me (in fairness he was training someone).
The lights on the trailer worked when i picked it up but stopped working halfway though the trip. Not sure if it was my wiring adapter or the trailer. Would need more troubleshooting.
Had to replace two tires after I picked it up. They were real bad and probably would not have made the 4000 mile trip I had. Fortunately, I was able to take it back before I left and they changed both tires.
I was charged foe 3 days more than what I had the rental for - the employee who I dealt with when picking up my trailer told me I could drop off trailer after hours and made NO mention of needing to use an online app to say it had been dropped off. I called customer service and they said they wrote an email and I never heard back from anyone. This is pitiful customer service.
Our person Damien who handled our rental was really very good. He was polite, knowledgeable and reliable. I can't imagine how you can improve on this employee.
Was a great interaction beginning to end. Thanks
This was short notice, but they wre still able to accommodate me.
The nice women at the service desk was excellent, personal, friendly and very competent. Great experience. Give her a raise.
While I don't have any negative or improvement comments, I would like to commend the team at this location for their excellent customer service. During my move, I had to switch from a U-Box to a 6x12 trailer. The folks at this location we're not only helpful, but also expeditious in changing my reservation and getting me on my way. They also answered all of my questions and seemed very knowledgeable about their work. I would certainly recommend this location to a friend or family member. Great job guys!
Great experience. Fast and easy drop off.