Moving Truck Rental in Fairbanks, AK at U-Haul Moving & Storage of South Fairbanks

359 reviews

3115 Airport Way   Fairbanks, AK 99709

(907) 374-0647

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(907) 374-0647

3115 Airport Way
Fairbanks, AK 99709

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Truck Rentals

One-Way and In-Town Local Rentals in Fairbanks, AK 99709

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Customer Reviews

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Average Customer Rating

359 reviews

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Rating:
4.0

Clarify that UHaul doesn't load the auto transports or will for a fee.

MARY R. 
Rating:
5.0

online check in is useless if you have to go through it again at the counter.

Donald H. 
Rating:
5.0

Only one employee on site. She was doing an excellent job, hustling while paying attention to detail but was swamped. On another note this location has been a great addition to Fairbanks. They make all other Uhaul dealers look lackluster.

Daniel D. 
Rating:
1.0

Made error in my return date, charge my account, and I had to do all the leg work to fix the problem, and have to wait many days to get my refund. Before you blame the banks understand you took it upon yourself to charge me without even calling me. This is inappropriate!!!!

MICHAEL M. 
Rating:
2.0

The first day of rental I was not able to rent even though I had it reserved. Rescheduled for a week later. Picked up truck and mileage was off and gas tank not full. Got home and realized they didn't give me the dolly's i pre rented. Went back to location and guy said yeah we didn't have time to get the online rentals ready today and we were so busy when you came in to get the key I didn't tell you. I lost money on this whole Thing bc I paid movers for a Sunday when I wasn't able to get reserved truck and then lost another hour going back to shop to get dolly's with paid movers waiting around.

JAYLENE D. 
Rating:
1.0

Have the vehicle I reserved at the time I reserved it. I would have only needed half the mileage if the truck I reserved was available

WENDI T. 
Rating:
3.0

I was appalled when I opened the trailer that I spent $1300 on to move my household in only to find that is smelled like a barnyard and had literal rabbit poop lining the floor. It was disgusting and now my cloth items smell like poop. Horrible experience.

Sophia R. 
Rating:
5.0

Fast and excellent service! Highly recommended!

Seth H. 
Rating:
5.0

We were loaned a plug in adapter for the lights We gave it to the employee when we returned the trailer on Saturday. On Monday I hreceived a call saying the adapter had not been returned and they would have to charge it to my card. My husband called and the employee said he would check with the employee that was on duty when we returned the trailer. We have heard nothing since and would like to know that we are not having to pay for something that we do not have and returned as was the agreement.

Jim M. 
Rating:
4.0

A clean location, but the rental office location was not clearly marked, nor could it be viewed from the frontage road. This location is a former Sears store and the front parking lot has outside storage lockers and Uhaul trucks blocking the view. Furthermore there was no clear access drive into the property as there are multiple entrances into the old parking lot.

Lyle C. 
Rating:
5.0

Renting winches would be good. The car I was moving had a transmission that had gone out and would only roll so having the winch would have made a big difference.

Greg M. 
Rating:
4.0

Several glitches with web check in and check out. Friendly staff though. Wouldn't let me begin the checkout process, after several attempts, an hour early, which was fine because there was a creepy vehicle roaming the parking lot and I had to call the Fairbanks Police Department anyway.

Jennifer A. 
Rating:
4.0

Two feet of snow and ice on the trailer and air pressure was bad on trailer...I had to put air in tires and get the snow and ice off it before I could use it...they said it was ready and had been checked out but it wasn't...thanks Tommy Gray

THOMAS G. 
Rating:
5.0

The driver's side wiper was bad. I did not need it so it was not a problem during my rental.

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

Melva T. 
Rating:
4.0

Remove snow from inside of trailer.

MARK C. 
Rating:
5.0

Dominic was very helpful & professional in answering all my questions when I noticed a few out of place details with gas, mileage & condition of the outer body of truck. I was very satisfied especially when I brought the truck back & he kept his word on all that was discussed.

CYLLE P. 
Rating:
5.0

thumbs up

patrick R. 
Rating:
3.0

I worked with Cameron who was especially helpful as I had not rented before. Was very surprised to find out there were mileage charges that were double the cost of the one afternoon rental of the 15' moving van. Notification of mileage charges was not noted in any of your bright orange ads. Seemed like “bait and catch” business. Was especially unimpressed at the lack of professionalism on that regard

Susan T. 
Rating:
1.0

Not recommend a van to be used in the winter in Alaska. The van spun out constantly. And wouldn't go up even a small hill or drive way. When expressing this to the upfront clerk all she said was well we don't control what we get. Like that was the best answer. Not even oh let me write this down and let someone know I'm sorry you had to deal with that.

Dianna S. 
Rating:
1.0

This experience was particularly bad for me and my family. We came to pick up a 26ft uhaul on 12.31.20 at 6:30pm to find out that who I spoke with on 12.28.20 at about 1pm misbooked the rental to be returned at 4am 1.1.21. I requested the uhaul for 24hrs from 6:30pm to 6:30pm on the phone when reserving the truck. The employee working let us know it was policy that we would have to have it back or we would be "red flagged" and would be charged an additional fee. The employee working that night called his supervisor to make sure that was the propper policy and informed us we would need to have the uhaul back by at least 9am because it was booked for the next morning at 10am. He let us know that the 10am booking was made 2 days after i called to reserve on 12.28.20. He also let us know that there was no way to correct the situation that a member of your staff caused because you "need to get as many contracts as possible". We ended up renting a 20ft uhaul because that is the only way around our timeline. I feel like this situation needs to be corrected because it was a large inconvenience to an already stressful situation.

Rowan L. 
Rating:
4.0

your website. i tried to change date and log in and create a password and account and never was able to.

Thomas R. 
Rating:
5.0

The trailer was clean. But after I loaded it one of the tires was low. I couldn't tell that it was low when I picked it up only after I loaded the trailer. That made for an extra stop to put air and it was more difficult while pulling a trailer.

HANNAH I. 
Rating:
2.0

Pick up was streamlined since I filled everything out ahead of time. But the return process was less than ideal. Zero to no communication about wait time. Walked in, to two customers waiting ahead of me. Girl at register said she was on a lunch and her coworker would be with us shortly before heading to the back. Sign on the counter said “back in 5 minutes”, waited 23 minutes before two guys arrived. Wasn't sure if it we would have her help us after her lunch since the wait took so long. Meanwhile there was another girl sitting in a chair hiding behind a sales rack playing on her phone. Not sure if she was an employee or not, but she ignored everyone. We tried our best to stay patient, but there is only so many times you can walk a Small lobby before it becomes redundant. A customer had to go outside and look for them, when he returned he came back with the employees. Very unprofessional, would have left if I didn't need a printed receipt. When asked why it took so long the cashier said we could have dropped it off by signing in to the app and dropping off the keys in the drop box.

Jose C. 
Rating:
2.0

I'm not sure. The employee who waited on us didn't know what she was doing. The first truck had the check engine light on and she wanted us to go ahead and take it, umm, no. Hubby had to clean the snow off all 3 trucks she brought out, he fell off truck 2 while cleaning it. Truck 2, first the gas reading was way off & then the milage was off by 10,000 miles. We were on contract 3 by now. I don't know why that couldn't be fixed, but on we went to truck 3 which we ended up with. As frustrating as all that was, we ended up getting stuck in the snow and since we bought the insurance, it was covered and that made all the aggravation somewhat better. We will be using the College Rd store but will avoid Airport Way. I almost forgot this, they called us the next morning asking if we still wanted the truck. They didn't even know we had the truck. She hadn't leased it to us. That was really contract 5. The person we talked to on the phone about getting it out of the snow was just frustrated (we're in Alaska and she couldn't comprehend no paved roads being near and still useable) and tried to deny the claim. The manager here in Alaska did understand and overrode her denial. It turned out okay but it was frustrating getting to the ok part!

Edward G. 
No reviews have been submitted for this location.

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