Customer Reviews for U-Haul Moving & Storage of South Fairbanks

512 reviews

3115 Airport Way   Fairbanks, AK 99709

(907) 374-0647

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(907) 374-0647

3115 Airport Way
Fairbanks, AK 99709

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Fast and easy transaction. AAAAAAAA+++++++

WALTER M. 
Rating:
5.0

Customer did not leave a comment.

Michele R.  |  First Impressions 
Rating:
4.0

Good Customer service

DEWAYNE M. 
Rating:
2.0

Customer did not leave a comment.

Abby K. 
Rating:
5.0

Service and Return of equipment Excellent

VINTON W. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
4.0

The fuel was not on “full” when I picked it up, however I filled it up before I returned it and was told there is no credit for putting in more gas than I used. Very disappointed. (I even took a photo of the gas gauge before I left after picking it up).

SHAWN H. 
Rating:
5.0

I dropped off my truck two days early at 10 pm. I used the key drop and was just a little nervous about whether anyone would know about the truck. The next morning before 8 am I had an invoice in my email with the two day adjustment and everything perfect! You all are awesome!

brad R. 
Rating:
5.0

Great service!!!!!!!

JONATHON S. 
Rating:
4.0

The DC performed well on a long distance trip. Great staff. Only thing that could have been better was that we needed to clean the interior of the windshield. Thanks for ensuring a safe move

LORRIE R. 
Rating:
4.0

Very friendly and helpful

BETH C.  |  Overall Experience 
Rating:
5.0

Convenient, well managed faculty. Had carts and trucks to facilitate our use. Would use again if I had the need. Helpful staff! We

Paul M.  |  Overall Experience 
Rating:
2.0

The guy who checked me out was rude, the vehicle wasn't clean, the blinker didn't work, and needed an oil change when I picked it up. I was charged $100 for cleaning before he even looked at the vehicle. I said the sticker says $25. He said no you used it for hunting I don't the rules. Don't have a sticker that says $25 if it isn't $25. The vehicle wasn't that dirty. A small blood stain on a rubber mat and some mud on the outside

Randy C. 
Rating:
2.0

Have better entry into the complex than only 1 bay for trucks. Three entry points for cars and Pickup trucks, but only one for uhaul equipment for entry into the storage area. A four hour unloading that should have only taken an hour.

WAYLEN B. 
Rating:
5.0

The customer service (Shannon?) was wonderful. both helpful and personable.

Jeffrey C. 
Rating:
5.0

Awesome experience overall. Quick reservation online, quick and easy check in, van ran smoothly, very easy check-in. Only complaint is it is very hard to figure out the key — first that it pops out of the key fob, and second that the steering wheel needs to be locked before the key will go in the ignition. Also, there was a warning that popped up about brake pads needing to be changed, but I figured they would not rent me a van with faulty brakes and brakes worked as I was leaving the lot.

Kristen P. 
Rating:
4.0

Customer did not leave a comment.

DAVID F. 
Rating:
3.0

My rental was not ready for me at pickup at the location I reserved it for and I requested the $50 back that you offer andnobody has gotten back to me yet

Rosemary M. 
Rating:
5.0

Great! Found that the issue we had with our auto transport was that it was given to us with no break fluid. She immediately apologized and refunded our fee without us even asking. Great service!

Jim C. 
Rating:
4.0

Customer did not leave a comment.

NOLAN M. 
Rating:
5.0

The young lady that assisted me was the only one in at the site. She was absolutely great. Knowledgeable, willing to answer any questions and outstanding customer service.

TOMMY E. 
Rating:
5.0

Very helpful and friendly customer service. Clean vehicle and facility. Only slight complaint was that my receipt was not emailed to me after I returned the vehicle Had to call customer service to have them send an email link. Thanks & see you next time!

Karl V. 
Rating:
3.0

I was charged a fee for being 2 days late when I told the employee who helped me I would have the truck back the day I brought it back

MAX R. 
Rating:
5.0

Customer did not leave a comment.

Chyll P. 
Rating:
5.0

Customer did not leave a comment.

BILLY L. 
Rating:
5.0

Remind customers to do a vehicle integrity check “before” they leave the reservation office to take rental vehicle. I didn't know about this predeparture liability check until I had made it to first stop and found a reminder as a text message on my phone.

MICHAEL R. 
Rating:
3.0

Customer did not leave a comment.

KYLE K. 
Rating:
2.0

More staff, better pre-rental cleaning.

DANIEL J. 
Rating:
5.0

Fairbanks and Lynnwood were great. Corporate, however... Get them better CSR and tracking software so they can answer very basic questions like "Where is my box?" and "If you can't track it, how are you going to find it if it gets lost?" I got way too mwny I Dont Know reaponses for something I'm paying a lot of money for. I felt sorry for the CSR every time I called.

Stephanie Z. 
Rating:
4.0

Very disappointed that U-Haul doubled the price of the rental from the last time I checked to the actual reservation.

JACKIE C. 
Rating:
5.0

Customer did not leave a comment.

Robert T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
1.0

The woman who works there doesnt understand the very systems she is using. I asked many times if the money i paid for deposit, over the cost of the rental, so 81ish of 100 i put down, so 19, would be ported over towards the total cost. She said no it was part of the deposit. I reframed my question multiple times. Everytime ahe said "No it is part of your deposit. It clearly shows on the receipt of what i say to be true. This is all after a male at said location said the gas wasnt atbthe point i took it for which i was and yet again i was charged for that. It was an atrocious experience and i will never use uhaul at the location on Airportway at Fairbanks, AK. To add the condition of the vehicke as i was driving revraled it is probably not maintained really at all.

MACKENZIE R. 
Rating:
3.0

Bad tires

JOSHUA A. 
Rating:
5.0

Customer did not leave a comment.

TODD G. 
Rating:
5.0

The inside of the truck was filthy.There were cigarette ashes on the drivers side door near the window. there were several beverage spill runs on the jump seat, every cup holder bottom had dried sticky residue on the bottom, the center dash had about a teaspoon of what looked like tobacco in it. The floor had sticky spills on it. Not acceptable.

RICKY S. 
Rating:
5.0

Customer did not leave a comment.

Stewart W. 
Rating:
5.0

Customer did not leave a comment.

Abigail S. 
Rating:
5.0

Customer did not leave a comment.

Tiffany I.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JASON M. 
Rating:
1.0

My storage unit was broken into and they never sent me or the police the tapes.

Ryan D.  |  Overall Experience 
Rating:
5.0

Fantastic customer service !

Thomas G. 
Rating:
4.0

The 24 /7 check in takes a while and make sure that you have all of the information that they want, like drivers license, passport, credit card and you need to have a phone number of a person they can call to confirm that it is really you. Make sure that your phone will allow uhaul to find you.

Rodney K. 
Rating:
4.0

Customer did not leave a comment.

Jeremy R. 
Rating:
4.0

Only one issue, every time i opened my unit an alarm sounded even though i had signed in with my code. Left a note with the front desk about the issue.

Brian K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

JEFFERSON G. 
Rating:
5.0

Vacuum the sand off the seats before renting to next customer. Pay your employees more! Both employees I dealt with in person and the lady I booked this rental with on the phone were SO nice, friendly, helpful! If I had a business in Fairbanks I would steal these folks away from you!!!

Rebecca B. 
Rating:
4.0

Overall a very good experience. I will definitely recommend this facility to others.

Stevan E.  |  First Impressions 
Rating:
2.0

Every time went and asked staff members why our auto pay wasn’t on we would ask to have it on but they never did it. Also, every time we opened our unit the alarm would go off no matter what we would tell them. They left questions unanswered and didn’t follow through with requests.

Garrett T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MOHMMAD M. 
Rating:
5.0

I recommend a quick vacuum of the truck in between customers.

YAN C. 
Rating:
1.0

Very short staffed. Locked me out of my unit which delayed move out

Kathy G.  |  Overall Experience 
Rating:
5.0

Great customer service!

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

SHANE W. 
Rating:
5.0

Customer did not leave a comment.

Mitchell F. 
Rating:
4.0

Prepare the equipment BEFORE reservation pick up please.

AIMEE B. 
Rating:
5.0

I think this location is awesome. The collage st location is terrible. We called to confirm that we could get the unit there. That morning we showed up and they said it was not there. Total waste of time. The loser should of told us that am so t was not going to be there on 8/7

GARY B. 
Rating:
5.0

Friendly and helpful staff!

SARAH F. 
Rating:
3.0

The vehicle had multiple problems to include the air conditioning went out half way through the trip.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

CLYDE M. 
Rating:
5.0

Have more sales reps to answer the phone

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

Front left tire was worn to the wire core on the inside edge, so was missed on my inspection. Unit was missing trailer light system fuses, and I tore my wiring apart on my trailer and boght unneccessary wiring and light kits not needed, because the problem was missing fuses in the truck. I had to put new fuses in, and changed left front tire with left rear tire. Rear tire moved to front showed no uneaven wear after moved to the front, so tire that was on the front had to be worn before we left.

DONALD C. 
Rating:
4.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Everyone at the Uhaul Storage Facility was always friendly, kind and helpful!

Aliyah B.  |  Overall Experience 
Rating:
5.0

It's as all my usual and continuing experience with UHaul

Travis T. 
Rating:
5.0

Customer did not leave a comment.

BRUCE M. 
Rating:
5.0

Customer did not leave a comment.

BRUCE M. 
Rating:
5.0

Customer did not leave a comment.

Amber R. 
Rating:
3.0

When my wife and I moved up from Las Vegas for our new assignment at eielson afb we had put in a reservation for a 10x20 storage locker. That reservation was not honored and we had to jump through hoops in an attempt to find a location to unload a 26' truck. After securing two 10x10 lockers we moved out of one and informed the front desk twice it had been cleared. When we returned a week later to empty the second, the first locker was still open and had never been removed from our profile. The only issue I have with the facility is the hike from the loading area to the rear corner. Having another set of doors would have made our move so much easier, it seemed close to 100 yards each way when we were toting our household belongings.

Joshua K.  |  Overall Experience 
Rating:
5.0

The customer service was great 👍 thank you 😊

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
1.0

Fuel level was not correctly noted on contract, customer was charged for fuel and should not have been. Photo evidence of the fuel level and milage at beginning of rental is available.

MICHAEL R. 
Rating:
1.0

We will never rent from this location ever again. The agent there prepared our rental agreement in a manner we felt was inaccurate. We went right back and asked that the agreement be change to reflect the correct one week rental rate and the correct 39 cent per mile mileage charge for all miles in excess of 750 miles which come with a weekly rental. The representative there, Shannon, refused to correct the agreement, insisting that it would automatically adjust "in the computer" when I returned the vehicle. The agreement that they refused to correct said we had a base rate plus 79 cents per mile. Nothing referred to the weekly rate and excess mileage charge that was confirmed by the 800# when I made the reservation. I had all that confirming paperwork at home. But not with me at pick up. I thought I was only going to need the rental for 5 days. But I ended up needing it 6 days for the project. I tried to call their local number and it rolled over to the 800#. After waiting about 30 mins on hold, the 800# cut me off. Over the course of the next 24hrs, I believe I called back 3 additional times. Each time I was cut off. When I started the 4th call, I told the rep right out that if they cut me off again, I was just going to keep the truck another day. On the day and time it was due, I started getting harrassing phone calls about returning the truck immediately. I told them that wasn't going to happen. They insisted that they needed the truck back to rent, which in our observation and opinion was a bald face lie. When we got the truck back to them only 3 hrs late, they had two additional trucks sitting in the lot with promotional signage on them. They appeared to be unrented and ready to rent. This is when the real "kicker" came about. I was off renting another truck from another dealer and my wife returned the original truck. They socked her with a $120 "late fee." From what we could glean, U-Haul doesn't have a "late fee," as they put the charge under "cleaning fee." When I saw the paperwork later, I blew a gasket. I HAD A WEEKLY RENTAL, that is, 7 days were paid. How could I pay a "late fee?" While I may gain consideration and/or a refund of the $120 from an upper level manager at U-Haul of Alaska, I feel that this was a "set up" in an blatant attempt to exact an illegitimate charge from us. Other U-Haul locations in Fairbanks seem quite reputable. But I will never consider ever renting from the Airport Way location ever again.

JOSEPH A. 
Rating:
3.0

It was incredibly difficult to get ahold of a person via the uhaul hotline. Also, the agent at the airport wag store said she would communicate with us regarding our trailer being turned in early, and she failed to do so.

serena M. 
Rating:
4.0

Customer did not leave a comment.

Jordan D.  |  First Impressions 
Rating:
5.0

Very knowledgeable and efficient staff! So appreciated!

COLLEEN BLYTHE P. 
Rating:
5.0

It would have been nice to have more than one person at the counter. Very nice people working there, but the wait time was a little longer than expected.

REID J. 
Rating:
2.0

Not adequately staffed. And then they put a circular lock on one of my units without informing me and they had not told me a circular lock was required. It caused nearly a 2-hour delay on moving day since the key they gave us did not work and there was no one available to drill the lock. My moving helpers were very unhappy. Again it took forever to get help.

KATHLEEN G. 
Rating:
5.0

No complaints

Randall W.  |  Online Move In 
Rating:
1.0

The UHaul broke down on the Highway and my one year old and I were stranded. I called immediately, and was told to call back in the morning. When I did that, I was told it would take 3 hours to have a tech come out and then they'd let me know if I could have a new truck. I ended up moving my furniture with friends' trucks. I am going to dispute this charge through AmEx.

Lexi M. 
Rating:
3.0

Customer did not leave a comment.

JOHN W. 
Rating:
4.0

Customer did not leave a comment.

Isaac O.  |  Overall Experience 
Rating:
4.0

Slow customer service. Only one person. She was doing her best to do EVERYTHING on a Saturday.

WILL F. 
Rating:
2.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

DARCY D. 
Rating:
5.0

The woman I delft with was great. I had rented a small trailer and when I found out that it was just a little small for my load I returned to this location and she had me in and out with a larger trailer in just minutes Great job!

Jason M. 
Rating:
4.0

It is understaffed. At times more help would move more equipment quicker and customers feel more wanted. More questions about like; did the equipment meet or exceed your needs, was the associate helpful and answer all your questions.

DANIEL B. 
Rating:
4.0

Customer did not leave a comment.

janelle N. 
Rating:
5.0

Customer did not leave a comment.

Fredericka E. 
Rating:
5.0

Customer did not leave a comment.

WESLEY N. 
Rating:
4.0

Customer did not leave a comment.

Travis T.  |  First Impressions 
Rating:
5.0

Nothing that they could improve, The U-Haul company on Airport Road in Fairbanks is awesome. Friendly, great customer service and made the renting of U-boxes and a U-haul truck so easy. I would highly recommend them for sure. 5 star service.

Debbie M. 
Rating:
1.0

Rude employees, not very helpful. Even after your rude employee Shannon I was done with my storage unit, you guys still tried billing me for July. This Preston so called manager never reached out to me. Shannon was rude and condescending throughout this whole experience. You seriously need better customer service employees or extensive training so they know how to BE NICE to the customers. The college road uhaul treats its customers way much better. The only reason I used this one, it was closer to my home. Never again will I use this one... Such a disappointment... There was also broken glass by my storage unit the whole month I was there, no one cleaned it. The bathroom was filthy, no tissue, no soap... Be better..

Samantha N.  |  Overall Experience 
Rating:
2.0

There was no one at the front desk either time I walked in. The first time, another man and I waited 5-minutes for someone to show up and the second time, I waited nearly 10-minutes. When I went to check the truck back in, the man at the desk argued with me about the fuel amount and said he was going to charge me for fuel that I didn't use; I had to show photos as proof to get him to begrudgingly drop it. He also overcharged me for five miles (I drove from mile 103 to 125, but he said I drove from 102 to 129) and wouldn't change it. I would not rent from this location again if I had any choice.

ALEXANDER T. 
Rating:
5.0

Maybe have some more staff available? I know it's not exactly easy to find people who are looking for new employment, but both on pick up and drop off there was only 1 person working, causing long waits. I can say that the one person available, Damian, was awesome. Efficient, well spoken, and approachable and he quickly corrected the one issue I had.

Gunther G. 
Rating:
5.0

Customer did not leave a comment.

Shashi K. 
Rating:
2.0

Answer the phone - with a person. Provide telephone number that rings at the location. Speed up the process. Design trucks with mirrors that can be adjusted. Clean the trucks. It was a LOT easier 35 years ago when I last rented from UHaul.

Richard T. 
Rating:
3.0

Im really disappointed. I used the service in other locations and was excellent. But in this location gave me the wrong key first, the second gave me used truck, dirty, 1/4 gas used and took me 79 dollars for the same gas went turn back. Last time for me use this location. One day 114 dollar is insane. Disappointing

Poly C. 
Rating:
5.0

Customer did not leave a comment.

SACH S. 
Rating:
4.0

Customer did not leave a comment.

Gearldine T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
2.0

The dolly I wanted I didn't get, I am not even sure if I got charged for it. The drivers side window crank was broken and so made it hard to roll down.

Carrie G. 
Rating:
5.0

Customer did not leave a comment.

Yony M. 
Rating:
5.0

Customer did not leave a comment.

DONALD E W. 
Rating:
5.0

It was all good!

CHARLES D. 
Rating:
5.0

Beautiful

John T. 
Rating:
5.0

The staff at this place was over the top amazing. Such a great experience. They made us feel welcomed and appreciated. Cannot recommend enough.

Justin L. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey O. 
Rating:
3.0

We were assessed a cleaning fee that was wicked aggressive. We returned the van in the exact condition we retrieved it. Minor, MINOR spots of sand/dirt but NO trash/litter/debris. I phoned the location to discuss and was told a manager would return my call. No response. I just did a live chat and was told the same thing - I suppose we'll see. This is extraordinarily frustrating.

Sara Caitlin N. 
Rating:
3.0

Customer did not leave a comment.

THERESA R. 
Rating:
4.0

With only 1 person working, the wait was longer than anticipated. Friendly and capable person helped us. He was not stressed although he was overwhelmed with customers.

TODD R.  |  First Impressions 
Rating:
4.0

Clean the inside windows. My van smelled of gas. The inside windows had dead mosquitoes and smears. The two gentleman that waited on me was very nice and friendly. Need more people like these two working for uhaul. Uhaul needs to give me a discount on my rental. I rent a van at least once a week and I have cent a lot of people to uhaul.

Sheryl C. 
Rating:
5.0

Customer did not leave a comment.

BYRON P.  |  First Impressions 
Rating:
5.0

Efficient and reasonable.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

Brett T. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Courteous and friendly help. The vehicle is ready to go when I got there. Location to the airport was perfect. Overall excellent experience

Timothy P. 
Rating:
4.0

Nothing

LEE E. 
Rating:
5.0

Super easy and quick

Madeline B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMIE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONATHAN L.  |  Overall Experience 
Rating:
5.0

Great condition and wonderfully setup :)

Aliyah B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACKIE P.  |  First Impressions 
Rating:
5.0

It was quick, easy, and very convenient. Thank you

Jamie A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaron W.  |  Overall Experience 
Rating:
4.0

Very professional & courteous

IRENE S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kira L.  |  Overall Experience 
Rating:
2.0

When I used the Uhaul off of college road, they were always very nice and helpful. I even got discounts for buying moving boxes. Shannon was adamant about not giving any deals/discounts. I even asked if there was any discounts for healthcare workers, she very quickly said NO. I was like oh ok.. I would rather have had the gentleman that was working, at least he apologized for having to go help a customer outside. I told him it was fine because I was still looking at boxes. I even asked her if there was any discounts for short term, because we only needed it for two weeks until the place we're moving into is ready. Shannon's very stand offish and said "No we don't pro rate" and left it at that. I was like dang, can she be any ruder! She needs better customer service skills and maybe U haul customer service is not her thing. She's going to end up helping you lose customers rather than gain them. OH, when I mentioned the college road u haul gave discounts, her rude answer was they were probably not following guidelines, I'm like really?! How would she know that. She was just not helpful at all. FYI: Your bathroom was very dirty. I asked to use the bathroom, she was like ok and walked away. I would rather have used the college road U haul facility, but yours was much closer.

Samantha N.  |  First Impressions 
Rating:
5.0

Very nice place and people. I accidentally set alarm off and got help and attention right away and I can insure that they will definitely protect your belongings. They show up right away and access the situation the best way possible.

Lily A.  |  Overall Experience 
Rating:
2.0

My experience was very inconvenient at every corner. During the move in, my reservation was to a different Uhaul location that was managed by this office. The access gate wasn't working so I was forced to relocate to this location. I reserved an outside unit, which wasn't available so I was forced to get an inside unit at a much more expensive rate. There's typically only 1 worker ever to be found, multiple times we were waiting for 30 plus minutes to even talk to someone. I don't recommend this place, storage rates are super high.

Joshua E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANTHONY C.  |  Overall Experience 
Rating:
5.0

I don't often complete reviews like this, but the staff here are working very hard to earn their customers' trust and meet their needs. They are over-the-top friendly, supportive, and helpful. The prices are competitive, too. I highly recommend this business.

Doug S.  |  Overall Experience 
Rating:
5.0

I found the access doors inconvenient. It's nice to have access to a dolly. Gas mileage is poor in the haul truck.

MARY M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONATHAN L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tony P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William B.  |  First Impressions 
No reviews have been submitted for this location.

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