Customer Reviews for U-Haul Moving & Storage of South Jacksonville
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of South Jacksonville
Charlot M. on
Not enough people in office
Priscilla R. on
The associate checking me in had a horrible customer service. She was unfriendly and acted like she was doing me a favor. Her tone was not acceptable. I booked online, stayed free lock and had a screenshot and she would not honor it. She never removed the uhaul lock that was on the unit when I arrived with my belongings I had to go back in for assistance. The gentleman working there was nice and helpful The uhaul truck drove fine but the check engine light and tire pressure light were both on
diane c. on
The charges are absurd. The clicker to my new storage never worked and still doesnt. I wasted valuable time waiting and getting someone to let me in and out. My truck return receipt was never discusse
April B. on
Great service! we will definitely use this location again! The manager was awsome!!!
Brenda S. on
I have to wait 2 to 3 days for funds to be out into my checking account
Marilyn G. on
The mechanical components of the car are fun to use while driving and moving eguipment and the radio including the ac sounds and feels great. Thank you my African American queen. Owner
Toshia L. on
Nothing
Scott V. on
Good location used several times.
patrick P. on
reservation was for a different location. I only discovered that equipment would not be available at reserved location after calling to confirm. Was then told needed to go to a different location, 20 minutes away, which was very inconvenient. Also had to return to that location. Was never informed by UHaul of the change in location.
Zach F. on
The dodge pickup I used today had roaches in the cab. Pest control.
Bryan W. on
Keep doing what they do..
raymond C. on
workers very profesional
Jaslyn P. on
Everyone was very helpful and made sure we received the equipment that was needed for the moving we needed.
joe O. on
Staff here is professional and friendly
john C. on
during the initial visit to rent the equipment the clerk was brisk and not friendly, maybe she was having a bad day. When I returned the truck later same day her attitude was improved.
LAURA S. on
The staff at the branch where I rented the truck was fantastic. They were friendly, professional, and organized. I have rented several trucks from this location and it is the best I have ever used.
john R. on
These high scores are a result of the excellent service provided by Ashley Williams!!
Tina L. on
The return was a nightmare. They were closed and used website. It wouldn't allow me to put correct miles in. It wouldn't allow the decimal to move? I called & waited 30 minutes with no help. I left note with key, called 800# next morning and STILL charged the $20 for not returning correctly? I'm a long long time user of uhaul and very disappointed it return service ?? Tina 9044728462
Ashagre B. on
Everything from picking up to dropping off went very smoothly! Loved the use of technology to expedite the process!
ROBERT M. on
Great job!
Paul D. on
Returning the truck was a problem. I was told where to return the truck in Ormond Beach, FL. When I arrived to return - the Uhaul rep would not accept it. Was given another location 25 miles away by Uhaul. Through no fault of mine I had to use two more gallons of fuel, and find a new ride home. This process is flawed, but more importantly, Uhaul should reimburse me for the extra fuel when return location changes beyond my control.
Amy W. on
The owner was fabulous, friendly and very helpful
Keith J. on
Rented three trucks for my recent move and employees were courteous, kind and very helpful.
CHARLES T. on
Poor customer service, over charged for truck rental, staff unprofessional, not helpful at all
Tangela B. on
...I Thank everyone very much...!
Tangela B. on
...I Thank everybody very much...!
farrah C. on
The service was ok- the experience was extremely horrible & unprofessional. I am disgusted that I paid for storage and was not able to access my belongings the next day. This location failed me.
Jessica K. on
Daniel was incredibly helpful early in the morning. He was the only one there and successfully helped myself and two other customers at the same time all with a smile on his face.
luciloe s. on
Storage unit perfect clean and bug free. I rented 2uhaul trucks and trailers for my car. Perfect. Employees at uhaul was smart and pleasant. I couldn’t ask for more accept when I pay by phone. I would
Joe W. on
Ubox
MARGARET G. on
Rented a truck to empty stirsge init. 1 day late on storage - made me pay. Never again. Paid, rented a truck, emptied unit. Understaffed, very busy. Truck would not start....what a mess !!!!
Evelyn U. on
My unit was supposed to be an indoor a/c unit which never had a/c running. Cockroaches were present each time I visited (alive) the facility and I was responsible for my own pest control. Staff rude
Claudia C. on
Great customer service! From now on I'll go only to this location for my moving needs
Demeeche K. on
The service was great. Good job
kelly w. on
The staff put a lock on one of doors tor an audit. The movers I hired @$85.00 an hour. Stood around 45 minutes doing nothing. Costing me over the 3 hours I had scheduled them for. There is much more.
billy b. on
spot was 10 by 20 My cab would not even fit in that spot it's a regular car spot and then they wanted to reme a 10 by 40 which was not 40 either false advertisement they don't know how to measure
David S. on
Very pleased with my local U-Haul facility. The storage unit was safe and secure and any reserved vehicles were always ready for me. The staff was very professional.
john b. on
I used your outside parking storage. The spaces and the drive lane are too narrow, the chance of hitting or being hit while backing into a spot is too high.
Ivan T. on
Ashley Williams and the rest of the team there are very professional and do an out standing job. I am looking forward to the next time I need to move or store anything because of there kind attuide.
John J. on
Call Center told me I would have 24 hour access, and no mandatory insurance. These two points are the reason I left. Staff at this location is always top notch.
chantel p. on
Fast service great costumer service an amazing price
David w. on
Ashley was amazing! Friendly and courteous.
Reeva M. on
There is a serious lack of professionalism, ethics, competence, customer service, efficiency, and honesty lacking in this establishment. Do yourself a HUGE favor and go to another Uhaul location.
DAVID T. on
Excellent service and assistance.
Charles P. on
Staff was always ready to help & assist with anything that was asked of them.I really appreciated that!
james t. on
perfect
Kathryn M. on
The staff is consistently helpful and supportive, and does quality work!
Norell J. on
Staff distracted and not thorough.
maurice j. on
To leave one guy in the store to assist that many people is unacceptable.
RAY U. on
Your facility is grossly understaffed. Waiting time is runs from excessive to forever, for example it took over 45 minutes to just turn in my remote for the storage. This is unacceptable.
KIRKLAND A. on
For all the years I stored my boat there - it was a fantastic experience from day one!
Ashliegh L. on
Not sure if I was supposed to have given them my lock since I did pay for it when I got the storage.