Customer Reviews for U-Haul Moving & Storage of South Jacksonville

Good job.

Everyone was amazing and very helpful! When my U-Box was several days late, Ashlee helped me with a truck reservation and constantly kept in touch with me, very proactive. I would definitely recommend them and will use them again if need be.

Staff is spectacular! They really finabive and beyond to help customers feel ready and aware if everything they need before moving or hauling. Love these guys

All good, in & out both for pick-up and drop-off.

all good

I have moved a lot in the past few years and used UHaul each time. This was by far the best experience I've ever had. The staff was so professional and friendly. Amazing group of people!

Nothing

The trailer I rented had a lot of dirt in it. As I was hauling boxes that wold go in a house, I had to wash the floor and dry it.

First of all get the name of your renter of the truck correct! Karen Williams was the driver not the renter hi Claudette hall was the renter it's a damn shame that you don't recognize that went on the name on the credit card was my name! Truthfully if I had my way I would use professional movers! This is been a bit of a joke!

Thank you for the staff who were courteous and friendly

Wayne was professional and was personable! It was a fantastic experience!!

Staff looked sloppy. Not welcoming. Looked like they hate what they do. After the store reads this they will know exactly who wrote this. Couldn't answer questions right away. Tried to charge me an extra day for my rental so I had to call the regional location to get it handled. SMH sad.....

Jacksonville location was the cleanest truck rental location I've ever experienced and I've move probably ten times already. The staff was the best ever out of any establishment I've been to. Very helpful and welcoming!

I rented a cargo van. Grab handles need to be installed inside the passenger side and rear opening to the cargo area to assist the persons renting the vehicles.

Nothing based on my experience!

All staff were very friendly and helpful. Especially Cedrick and Tamika (hope I got the names right!)

Your team there was super friendly efficient and very helpful. Great experience

They didn't have the hand truck that I pre ordered on the website. I had to use an appliance cart. I was moving boxes and some furniture, The two wheeler is better for those items.

Great customer service. Staff very friendly. Very pleased with my interaction today.

Excellent customer service, they called when I was late on my pickup time

My unit, 527, was very difficult to close the latch. I noticed several dents above the latch like someone beat it with a hammer. I got it closed but almost asked for another unit. If you could grind open the hole The arch slides into future customers won’t have a problem. Thanks.

The staff was very helpful and attentive to all questions that I had over the period that my personal property was stored there. Great job to everybody.!

Went in with a reservation come to find out that they gave it to someone else then put us in another unit and charged $30 dollars more ..... called customer service. The first gentlemen that I talked to was very helpful then he transferred me to another department the lady was rude wasn’t helpful at all

Huge inconvenience and annoyance to day having my truck and trailer canceled for being 30 min late. Had to go across town for another only to return to that location to get my stuff out of the storage.

Dropping the truck off was a breeze!!!

I was given 3 total locations to drop of my trailer and one of them was 40 miles away, the second could not take my trailer after being told they could and this final location had absolutely poor customer service and I was placed on hold for over 30 minutes. After I actually spoke to a person they didn't know any information and needed to ask a manager when it was a simple question of... does this location accept trailer's

Advertise reservation only would be great.

Staff was excellent!!

I rented a 20' for one bedroom apt at mandarin location. The day before my move I was confirmed with a .26' at Phillips highway instead. When I arrived there was very little direction given and this was my first time ever renting a truck. I was directed where to get all the extras I ordered on my own. I felt there was very little customer service and not really much concern that U-Haul was unable to provide the size truck needed. I ordered the truck one month prior to when I needed it. Very very disappointing.

The customer service was so bad if I didn’t absolutely need storage and uhaul at that moment I would have left and went anywhere else. The manager was rude and impersonal. The storage area was dark creepy and unlit, I can’t believe I even paid my money.

Online stuff didn't work but Ashley took good care of me thanks

Everything was fine

explain the mileage rate

Manager was awesome and staff was great as well.

Perhaps insure more staff available, only one employee on duty when l returned equipment, there were 2 customers ahead of me. Took longer than usual.

Ms Williams was awesome and professional and rapid

Had to go to 3 locations the pick up center put down Jacksonville when I was moving to Ponte Vedra so when I tried dropping it locally was turned away, next location they show on your site is no longer there?! Called a third and she sent me to the location I dropped it at. Waste of 2 hours

The seats in the cab of the truck was quiet filthy looking, and the hidden charges were the price of the vehical

The staff was very friendly and helpful. The return process was quick and easy.

The front desk cashier was rude!

My only complaint was I was never told what time the uhaul needed to be back. I brought my uhaul back an hour late and was charged a full days. I called the girl at this location and she was very helpful and said my money would be refunded in 3 to 5 business days.

thanks

Personnel in Jacksonville well trained and polite. Did a very good job.

The experience of dealing with uhaul was the worst. But it ending up working out. The last young lady I spoke with during the process helped make it better. But I don't think I'll be renting again

Keep it up

Just do how you doing That's is excellent Thank you so much u-haul.

Even though the location was very busy, they completed the transactions efficiently and made sure I had my vehicle on time, even though the one I had reserved was not yet returned. Very good service!

The person was very Professional, knowledgeable and polite...You do not need to change anything.

Poor customer service. She didn't hook up the brake light plug. Because of that I good pulled over and was given a ticket. Your employee had an attitude, very bad attitude. Won't ever go to this place, or recommended.

Verify gas before printing rental contract Call customer before canceling reservation

Very convenient location.

Buen día. Desde el primer día toda la gerencia y sus empleados muy amables y muy corteses. Pendientes de las necesidades y en un tiempo aceptable.

Staff was rude, not a good customer service

The owner (identified by her nametag and some paperwork) was wonderful, helpful, and knowledgeable: she helped us in the morning to pick up the 15-foot truck. But when we returned in the afternoon to get the auto transport trailer, the rest of the staff was awful. They were rude and impatient but, worst of all, totally clueless. The “system was down”, which prevented us from hitching a trailer for over an hour. One person suggested that we back the car onto the auto transport, which is unsafe and against UHaul's own recommendations. Another person insisted on hitching the trailer in such a way that I'd have no way to drive out; he had to ask other customers to move out of my way, because he didn't want to angle the trailer any differently than he'd already done. A gal at the desk was condescending and wouldn't lift a finger to help us or other customers; instead, people felt stupid for asking questions. The atmosphere was apathetic and lazy. Knowing that the owner was the polar opposite, it must be that she doesn't have the time to train her staff properly or attract better candidates. Does she have an assistant manager? She desperately needs one.

Check in and out was the simplest and quickest I've ever experienced when renting a u-haul. The employees were nice, knowledgeable and attentive. Would recommend this location and also use them again if needed in the future.

Disorganized, rude, unprofessional staff

Increase the access hour to midnight, please.

My unit was dirty and had things from the previous tenant still inside.

You all were all so helpful, polite n friendly! Thank you all so much!

The representives were very helpful.

Horrible

The staff does not make customers a priority. The one girl is super rude. She will ask you what you need and then go help someone else - she did this to me twice. The first time I stood in line, when I needed help returning my truck she walked outside with me, then said “I need to get the form and I will be right back”. She went in to help other people and when I asked her if she was going to come back to help me she said well I have to help these people in line first, and I said I already waited for 30 minutes in that line to be helped. I had to wait another 20 minutes for someone (a guy to help me). Forget trying to call to ask 1 question, I was immediately put on hold for 10 Minutes before I could even say hello or ask my question. I had to call back 20 times before someone answered the phone, thankfully it was a manager who was able to answer my question to close out my unit. I will not be returning to this facility.

MS Ashley and her staff were outstanding they are always there to answer any questions on phone are in person I will continue to do business there and refer MS Ashley you and your staff are the bomb.

For the over priced cost of the storage unit, you should be able to have 24 hour access. Miss Ashley was fantastic! She deserves a raise! Always going out of her way to make you feel welcome!!

I just want to say that Ashley Williams went above and beyond for me,, extremley positive and I could tell she only has thoughts of saying only yes to her customers, when I left happy I was,, you are lucky to have her!!!! Thanks again, long term uhaul customer,, mark kates

None

I have rented a storage unit at this location for fifteen years. This positive experience was highlighted by attentive staff and immaculate condition of facilities. I will highly recommend this UHAUL to anyone requiring storage or moving. Thank You Very Much! SPECIAL RECOGNITION OF Ms Ashley Williams who returned my calls - repeatedly - and kept me informed regarding my account credit balance refund. She is a tremendous credit to your operation.

I cancelled the unit after being locked inside storage area for a half hour .Tried remote given by manager and pressed 2 at same gate then went to other gate.No luck.Pressed intercom also.Called office # Bur calls were forwarded.Poor attitude ans no apologies.Blamed the customer!

Had a wonderful experience with u haul in Nevada. An awful one in Florida.

The facility is in a great location and a general manager Ashley was very efficient

Do not count on anything being clean after keeping it here. The rat poison keeps the rats away, but roaches and spiders were the problem. Overall experience was as to be expected.

The reason for getting a storage for my truck was to be able to get my truck out anytime I needed it. However for 30 straight days the remote clicker wouldn't work. Left after my 30 days was up

Over the top and beyond the call of duty service!

The charges are absurd. The clicker to my new storage never worked and still doesnt. I wasted valuable time waiting and getting someone to let me in and out. My truck return receipt was never discusse

Great service! we will definitely use this location again! The manager was awsome!!!

Poor customer service, over charged for truck rental, staff unprofessional, not helpful at all

...I Thank everyone very much...!

...I Thank everybody very much...!

The service was ok- the experience was extremely horrible & unprofessional. I am disgusted that I paid for storage and was not able to access my belongings the next day. This location failed me.

Daniel was incredibly helpful early in the morning. He was the only one there and successfully helped myself and two other customers at the same time all with a smile on his face.

Storage unit perfect clean and bug free. I rented 2uhaul trucks and trailers for my car. Perfect. Employees at uhaul was smart and pleasant. I couldn’t ask for more accept when I pay by phone. I would

Ubox

Rented a truck to empty stirsge init. 1 day late on storage - made me pay. Never again. Paid, rented a truck, emptied unit. Understaffed, very busy. Truck would not start....what a mess !!!!

My unit was supposed to be an indoor a/c unit which never had a/c running. Cockroaches were present each time I visited (alive) the facility and I was responsible for my own pest control. Staff rude

Great customer service! From now on I'll go only to this location for my moving needs

The service was great. Good job

The staff put a lock on one of doors tor an audit. The movers I hired @$85.00 an hour. Stood around 45 minutes doing nothing. Costing me over the 3 hours I had scheduled them for. There is much more.

spot was 10 by 20 My cab would not even fit in that spot it's a regular car spot and then they wanted to reme a 10 by 40 which was not 40 either false advertisement they don't know how to measure

Very pleased with my local U-Haul facility. The storage unit was safe and secure and any reserved vehicles were always ready for me. The staff was very professional.

I used your outside parking storage. The spaces and the drive lane are too narrow, the chance of hitting or being hit while backing into a spot is too high.

Ashley Williams and the rest of the team there are very professional and do an out standing job. I am looking forward to the next time I need to move or store anything because of there kind attuide.

Call Center told me I would have 24 hour access, and no mandatory insurance. These two points are the reason I left. Staff at this location is always top notch.

Fast service great costumer service an amazing price

Ashley was amazing! Friendly and courteous.

There is a serious lack of professionalism, ethics, competence, customer service, efficiency, and honesty lacking in this establishment. Do yourself a HUGE favor and go to another Uhaul location.

Excellent service and assistance.

Staff was always ready to help & assist with anything that was asked of them.I really appreciated that!

perfect

The staff is consistently helpful and supportive, and does quality work!

Staff distracted and not thorough.

To leave one guy in the store to assist that many people is unacceptable.

Your facility is grossly understaffed. Waiting time is runs from excessive to forever, for example it took over 45 minutes to just turn in my remote for the storage. This is unacceptable.

For all the years I stored my boat there - it was a fantastic experience from day one!

Not sure if I was supposed to have given them my lock since I did pay for it when I got the storage.