JASMINE S. on 9/24/2016
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The person who helped me I think her name was KATIE was the absolute worst she did not go over anything with me the policy she inconvienced me the utter most due to not telling me the information she should have when I called to explain this to her she flat out told me it was common sense ! I am so disgusted with her ! But the manager Tracy / Stacy was WONDERFUL
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Melba B. on 9/21/2016
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Employees needs to make sure that the trailer is installed properly on the ball of the hitch. I traveled a approximately 30 miles and the trailer came off the hitch and fishtailed and almost caused my car to turn over. I was lucky to get it off of the Interstate and called Uhaul Roadside assistance to reattach the trailer to my car. Only the chains were holding the trailer to my car. Need to train your employees better at installation. My family could be attending my funeral right now! I am a 70 year old woman and this was a very frightening situation for me and made my trip several hours longer than it had to be.
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Lisa H. on 9/21/2016
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I had a positive experience with Uhaul. The staff was knowledgeable and friendly. My only complaint would be the storage facilities there are more expensive than others in the area.
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john f. on 9/21/2016
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Great location!
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wilson r. on 9/17/2016
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Return money back into debit cards quicker. Still waiting on our reimbursement.
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john f. on 9/16/2016
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They are a pleasure to work with!
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THOMAS D. on 9/12/2016
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Not an issue with this specific location . Called the 800 number when I got home to find out where to drop the trailer, they forced me to drive an extra forty miles (20 miles each way) to return the trailer because the 4 locations within 5 miles of my house would not accept the trailer. Although the trailer was only needed for 1 day (a one way trip for 140 miles), I was forced to pay for two days. After calling corporate, they say that is their policy. Corp customer support is unapologetic. Next time, I will use Budget or Penske.
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Mary S. on 9/12/2016
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There was a line to check in. Management and employees chatting instead of taking care of customers.
When I came back to check truck back in again a line no one outside.
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jim m. on 9/11/2016
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Very accommodating and knowledgeable staff.
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gasford r. on 9/9/2016
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The store should be manned at all times meaning there should be a visible presence of someone at the counter at all times.
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Antoinette U. on 9/5/2016
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State all policies at time of reservation. And companies should close at stated time.
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shelia a. on 9/4/2016
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Great staff!
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JOHN L. on 9/2/2016
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Very satisfied. I was in and out for both the pickup and return. Only concern was the miles per (5) gallon.
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MICHAEL D. on 9/1/2016
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For contract number 93006735.
The truck was returned on 8/31/2016 @ 7:21pm
We should not be charged an additional day of rent for the truck nor the hand dolly.
Also, you charges us for the safe move at $28.00 but the receipt we was given shows we choose the $14.00 safe move plan.
When will you be refunding us the $50.95?
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harold h. on 9/1/2016
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the staff was very unorganized. we waited almost an hour to rent a trailer. will not use this location again. the staff needs better customer service and job training
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KRISHARR W. on 9/1/2016
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Everything done properly and friendly.
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Michael V. on 9/1/2016
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Very friendly staff
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Rick D. on 8/30/2016
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The check in girl was very helpful (I don't know her name)
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john f. on 8/29/2016
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Great employees at this location
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Tamatha L. on 8/28/2016
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We received speedy friendly service at this location. They were busy when we arrived, we actually followed two other uhaul vehicles into the parking lot. However, the staff had ear pieces and quickly set up someone to receive the uhaul. The gentleman was very courteous and efficient. We received our confirmation email shortly after our departure. We were in and out in a jiffy.
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SANDRA S. on 8/27/2016
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This time everything was perfect. The wait time was minimal and we were out of there in less than 10 minutes on a Saturday morning! This is not always the case so the only improvement I would recommend is that there be more staff on hand for us tired travelers.
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Frank M. on 8/27/2016
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Once again, not the location I selected. I saved a little money by saying that I would deliver the trailer to Jacksonville, selected a location that was much closer to St Augustine, but then when I got my confirmation, it had a different location on it
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JOHN F. on 8/24/2016
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They always treat us great!!
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Theron G. on 8/24/2016
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Excellent service...
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lee h. on 8/23/2016
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Not enough staff at 9am. Workers did the best they could. Overall very pleased with location, workers and truck rented.
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