Customer Reviews for U-Haul Moving & Storage of South Jacksonville

5,888 reviews

5630 Phillips Hwy   Jacksonville, FL 32207
(@ University Blvd)

(904) 731-1383

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(904) 731-1383

5630 Phillips Hwy
Jacksonville, FL 32207
(@ University Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Dereck was a great help and seemed happy to be there.

brian R. 
Rating:
4.0

Expensive as f***, a waste of money, and a scam. All UHAUL does is capitalize on the fact that you HAVE to use a big truck to move furniture and then charge you out the a**. $3000 for 1 week and 2 days worth of moving and that's without mileage or gas. Over $600 for their insurance which you HAVE to have in major cities.

Olivia G. 
Rating:
5.0

Customer did not leave a comment.

Marleina R. 
Rating:
3.0

I was broke down for hours

JAMMIE T. 
Rating:
4.0

The team there where super customer oriented and helpful and welcoming! But again even though I requested and reserved online no furniture pads or dollies where available from yet another location? It was a quick “we don't have any” from other associates so appears to be a common issue. Unfortunate that I again moving another one of my daughters with distance between truck and unit with again no dolly! Why offer this if they are so frequently not available? I have moved my daughters to and from college numerous times with more in the future, I guess I need to go buy a dolly from Home Depot to ensure this doesn't happen again.. that is my only complaint

Clinton V. 
Rating:
5.0

Much more professional then the last time I was in the location about 3 years ago.

Ronald L. 
Rating:
4.0

Customer did not leave a comment.

Darrell N. 
Rating:
1.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Very friendly, efficient and quick drop-off. I mentioned the leak issue and the man checking me in immediately inspected the trailer and said he would do a more thorough check to find the leak.

BRIAN M. 
Rating:
4.0

Get rid of all of the trucks that are messed up or don't rent them out.

Steven G. 
Rating:
4.0

Customer did not leave a comment.

Richard B.  |  Overall Experience 
Rating:
5.0

Excelente servicio

Oscar R. 
Rating:
5.0

Customer did not leave a comment.

CHARLES F. 
Rating:
5.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

While this location appeared to be understaffed, they were personable, professional, and proficient.

NATASHA G. 
Rating:
5.0

Customer did not leave a comment.

BRENDA V. 
Rating:
5.0

Customer did not leave a comment.

EVERETT B. 
Rating:
5.0

I can't imagine! Thanks for being available.

Jeffrey E. 
Rating:
5.0

Customer did not leave a comment.

alex S. 
Rating:
5.0

Really happy the service is quick and returning equipment is easy.

Destianna E. 
Rating:
5.0

Customer did not leave a comment.

BRAD T. 
Rating:
3.0

The receipt that I was texted cannot be read

Perry Y. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Joel S. 
Rating:
5.0

Definitely will come back as a customer. Great customer service skills. Clean store.

Maria S. 
Rating:
5.0

Customer service was great! Everything was easy!

Yameliz R. 
Rating:
5.0

Customer did not leave a comment.

BHRENDA B. 
Rating:
1.0

I was told that once my belongings arrived in Jacksonville they would be delivered to my address. I was told by the Jacksonville U-Haul that I needed to pay an additional $1100 to have them delivered to me. I used U-Haul for my move because I have had only good experiences over the years. This time I was promised one thing at the beginning of the move and EXTORTED at the end of the trip by the Jacksonville office. I would never recommend someone use your company to move long distance. I had to pay this amount or I would not have gotten my belongings. It leaves the customer with no choice but to be robbed by your company. Shame on you.

JACQUELINE R. 
Rating:
4.0

The staff at this location provided excellent customer service over the phone and in person.

Doris B. 
Rating:
5.0

Customer did not leave a comment.

TimothyAZ O. 
Rating:
5.0

Keep up the good work 🙂 thank you

cynthia K. 
Rating:
5.0

This location is the only location I rent, which is often.

Leonard C. 
Rating:
4.0

Customer did not leave a comment.

AunQuierra R. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

The fact that UHaul expected me to take your inventory 39mi out of my way is an absolute disgrace. Shame on you folks, this is totally unacceptable. You need to shuffle your own surplus and not use your customers gas and time. A serious shame on UHaul! 👎

MARK W. 
Rating:
5.0

Customer did not leave a comment.

Gilberto F. 
Rating:
4.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Keep up the good work 👏

DERRELL B. 
Rating:
1.0

The agent did not attach the trailer correctly and I came off when we were driving. Luckily we were not on the highway of it could've cause an accident

LILLIAN S. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

KAREN T. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN Y. 
Rating:
5.0

Customer did not leave a comment.

david J. 
Rating:
4.0

All good

RONNIE B. 
Rating:
5.0

I've rented from uhaul many times before. Every time I only have good things to say about uhaul. That's the reason why I keep coming back. I highly recommend uhaul to all my friends and family.

Earl S.  |  Overall Experience 
Rating:
1.0

I was automatically signed up for the protection plan and was not told that it would charge daily. I was not told that mileage is charged on in town moves. An original estimate I received was double that. I will be using someone else next time.

Andre E. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Excellent location! Clean, organized and helpful, courteous staff who helped us get in and out wuivkly

Susan S. 
Rating:
2.0

Customer rep doesn't have much information about the size of truck bed. The answer I got was "I don't know, do you want to check it with measuring tape". More over she was on a phone using blue tooth while submitting my information. Also, I have concerns with UHaul policy of letting employees upload the driver's license using the employees personal phone. I wasn't sure if the employee is sending my information to her friend or uploading to UHaul website. I am not sure if my information can be abused in future. I will be watching for any identity theft.

rajendra S. 
Rating:
5.0

Customer did not leave a comment.

Walter M. 
Rating:
5.0

Customer did not leave a comment.

Steve N. 
Rating:
5.0

Great!!

jacklyn M. 
Rating:
5.0

None

Claude V. 
Rating:
5.0

Got there right at opening—trailer was hooked up quickly and I was on my way!

Charles C. 
Rating:
1.0

They charge me for things that did not use the counter desk woman told me that I was good to go when u dropped the truck and I was sulfide to see charges for 33 dollars in gas when drove 24 miles only. And bunch of others things that I was ghost charges

Jorge G. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO A. 
Rating:
5.0

Customer did not leave a comment.

ERIN H. 
Rating:
5.0

Customer did not leave a comment.

Mohamad E. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
3.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

N/A This location, University Blvd and Phillpd Hwy has always been a five star Plus

Karen S. 
Rating:
3.0

I reserved a pickup truck at 530. It never showed up until later after my time do they have me a 15' for same price but I definitely didn't need that because I had one dresser. So the loading and unloading was annoying plus it doesn't go as fast driving and we were on a time crunch. However the guy that took care of us was really good.

Amanda S. 
Rating:
5.0

Truck smells super musky I wore a mask the whole time holy shit

Vincent A. 
Rating:
5.0

Very good customer service and good equipment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
4.0

The unit itself was fine the grounds were fine the lighting could’ve been much better especially because of the area that the storage facility is in. After dark there’s a lot of commotion in the surrounding area and that really should be a paid attention to as far as Security goes and feeling comfortable being there after dark. The biggest thing that stands out and the reason that I will continue to use U-Haul storage or just U-Haul in general is the staff at that location. They were amazing. They were friendly and fun but always professional. They remembered me and waved hello when I would come in this alone made me feel like a part of the group. I felt a sense of ownership even though I was just renting. As strange as this may sound I actually felt good about going to or leaving my storage unit. Everyone was helpful from the front desk staff to some of the guys in the shop. I even left the door open to my unit one day when I was in such a hurry and wasn’t thinking. They called me right away and were so kind to take care of it until I could get there just to make sure my things were secure. This group at the U-Haul on Phillips and University deserves five stars plus !!!

DIADRE B.  |  Overall Experience 
Rating:
5.0

The vehicle was spotless, however, the vehicle requires serious chassis work, particularly shocks, tie rods, etc. The “ride” is terrible and borders on unsafe in my opinion.

Charles P D. 
Rating:
1.0

The sign on the return says “wait with your equipment”. Except nobody comes to help you. I disconnected the trailer myself and went inside. 40 minutes later I got some help. It was chaos inside. Employees not knowing what they had to rent. Nobody outside to return the trailer to. It was horrible. There is a saying “controlled chaos”. This was just chaos. When I rent equipment again if u haul tells me I have to use that location I will use another vendor

MARK C. 
Rating:
4.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

So good

Douglas D. 
Rating:
5.0

The rear door of the pick up do not work OK

Claudia A. 
Rating:
1.0

Try to honor a timed reservation instead of allowing someone to use reserved equipment and having the customer wait over a half hour for aforementioned equipment returns.

Stephen Y. 
Rating:
5.0

Nothing thank you great service

Glyn H. 
Rating:
5.0

Customer did not leave a comment.

Donna R. 
Rating:
5.0

Everyone was cheerful, helpful, and (importantly to me) didn't waist my time. Much appreciated!

Jeffrey E. 
Rating:
5.0

I was very impressed by the customer service at this location. They were efficient, friendly, and professional. The location itself isn't in a very nice area, but the employees at this place and the cleanliness of the store were great.

Jessica O. 
Rating:
5.0

This was honestly the best experience I've ever had with Uhaul. I had a very complicated move that involved multiple stops and I was so impressed with how easy Uhaul made it for me to find moving help at every stop point, most of which were available for same day bookings. That's unheard of and I was sooooo impressed. All the moving help was great and I was even able to store at Uhaul storage facility for cheaper than all the competitors. So much excellent all in one moving service. I will likely never use another service other than Uhaul again, the experience was too good!

Bernard B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
4.0

The location was clean, the vehicle was clean and the manager was awesome, but we informed them that the check engine light was on and they told us it was fine and to go ahead and take the truck. We did and then discovered that the a/c didn't work at all. We called to inform them and they said they had no other 26' trucks available. It was not noted in the system that we notified them of either of these things and therefore when we dropped it off they had no record of our concerns. We'd appreciate a refund for at least part of our rental due to being sold equipment that wasn't prepared to make it most comfortable for us, the renters.

Lori B. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Great customer service

Carolina T. 
Rating:
5.0

Some of the best customer service I've seen/received in years. Very helpful staff. Very friendly atmosphere.

troy A. 
Rating:
3.0

Customer did not leave a comment.

Amanda M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

van T. 
Rating:
5.0

Customer did not leave a comment.

Jon G. 
Rating:
5.0

Love this location!!! The Staff is ALWAYS AMAZING!!! My company and I have rented from here for many many years and will continue to do so for many years to come. The prices can't be beat either.

CHRIS H. 
Rating:
5.0

Customer did not leave a comment.

Krishna P. 
Rating:
5.0

Customer did not leave a comment.

WESLEY P. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER T. 
Rating:
5.0

Relies heavily on the customer having a functional smart phone with internet access, even to confirm the quality of the vehicle at rental start. If you're at an actual U-Haul office the staff should be confirming this with you visually and non-digitally if requested.

Alan F. 
Rating:
5.0

Customer did not leave a comment.

Jason Z. 
Rating:
5.0

It wasn't as much the equipment as it was the customer service and the people that work at that location. The crew that worked the day before Thanksgiving and on Thanksgiving day is who I am talking about. Not only were they professional and courteous and extra helpful they were also fun and happy and made me happy when I left there it was just weird being in that kind of mood after leaving a U-Haul rental place. I can't say that that's ever happened but this team has got it. I am also renting a storage space from there so I go in just to say hello when I'm at my unit. They really are fantastic

DIADRE B. 
Rating:
5.0

Fast and friendly. Will use again and again. Thank you

MARY KAY D. 
Rating:
5.0

Friendly and helpful

Richard H. 
Rating:
1.0

The truck was pulled to the right so badly by the time I get to my destination my left wrist was so sores that I can't even unload my stuffs. I don't think the truck was checked out thoroughly before they gave it to me for a cross country trip. Very bad service.

david K. 
Rating:
5.0

Customer did not leave a comment.

CARLOS J. 
Rating:
5.0

Very easy to check in and out. Staff was very helpful. Great experience. Thanks!

James W. 
Rating:
5.0

Customer did not leave a comment.

LONIQUE J. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

When putting a rented dolly in the truck pls make sure to strap it in. As I was driving it banged around in the cab.

Ashley C. 
Rating:
4.0

Customer did not leave a comment.

Brian M.  |  Overall Experience 
Rating:
5.0

This location has the best staff of any in the country!

Gregory B. 
Rating:
4.0

Ensure customer and clients needs are met. Address all concerns clients have instead of always saying call customer service. There should be more authority given to the managers at these locations to prevent a moment of misery!!!

JANICE M. 
Rating:
2.0

Frequently blocked in or out by semis blocking the gate picking up u box containers, code entry panel inconveniently located

NICHOLAS H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DELPHINE B.  |  Overall Experience 
Rating:
5.0

Very pleasant and helpful. It was a great experience.

Tamera W.  |  First Impressions 
Rating:
5.0

Manager and employees are friendly my experience with them was very positive i would go back!!! thank you again

catherine t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mara A.  |  First Impressions 
Rating:
5.0

I used this store in Jacksonville about 8 years ago and it was not a good experience. The change in management and/or staff provided a completely different experience, all for the better. The technology was great as well. Congrats to that team at that store.

Kenneth B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Syreeta C.  |  First Impressions 
Rating:
5.0

Great Service!

topol h.  |  First Impressions 
Rating:
1.0

My unit was infested with roaches and spiders and everyone there failed to do anything about it. When I filed and insurance claim they told them the units have pest control which is impossible. The assistant manager opened my unit and saw for himself the infestation and still failed to do anything.

LADASIA T.  |  Overall Experience 
Rating:
5.0

Overall great experience. I would highly recommend.

Earl S.  |  First Impressions 
Rating:
1.0

Staff poorly trained. Had me driving in circles to find my unit and they told me wrong information numerous times. Also, my vehicle was returned on full and they tried to charge me for 2 gallons of gas! Thankfully I asked for my receipt before I left. You can not directly contact that location either. It is terrible.

Vanessa J.  |  First Impressions 
Rating:
5.0

RV parking access isn’t 24hr any more that’s a bit of a problem for me but I hope that changes in the near future

TIMOTHY H.  |  First Impressions 
Rating:
1.0

Their communication at the customer counter is awful. Said I was lined up with moving help but failed to tell me the customer I needed to go to a website to reserve workers. This is a very poorly run operation. I will never use this place or recommend UHaul.

George A.  |  First Impressions 
Rating:
1.0

The customer service was so bad if I didn’t absolutely need storage and uhaul at that moment I would have left and went anywhere else. The manager was rude and impersonal. The storage area was dark creepy and unlit, I can’t believe I even paid my money.

Katherine H.  |  First Impressions 
Rating:
5.0

The representives were very helpful.

JEROME S.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Back
To Top