Customer Reviews for U-Haul Moving & Storage of South Jacksonville

6,244 reviews

5630 Phillips Hwy   Jacksonville, FL 32207
(@ University Blvd)

(904) 731-1383

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(904) 731-1383

5630 Phillips Hwy
Jacksonville, FL 32207
(@ University Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Stop trying to get extra money out people when you know them trucks is not fully service and want to charge for extra miles no thanks

Phyderial B. 
Rating:
3.0

I dropped off 1 minute before closing and no one was pleased to see me but, the greeting could be professional or they should get another job.

Jefory B. 
Rating:
4.0

Very helpful. Very professional. On a separate note, the website booking system is lacking. The drop location that I used in Grand Valley Junction Spruce Pine, NC did not show up as a drop location on the website even though it is considerably closer to Burnsville than the alternative. You need to check into it.

Lucius M. 
Rating:
5.0

They did an excellent job

LORI W. 
Rating:
5.0

Very helpful and friendly. Quality staff at this location.

Jeremy R. 
Rating:
5.0

Y'all are the best!

Joseph B. 
Rating:
4.0

Customer did not leave a comment.

Lyndale C. 
Rating:
3.0

The employees were wonderful, which is the only reason I gave three stars. The truck was not in good shape at all… when I got in it and tried to adjust the seat the adjustment bar literally fell off. One of the employees was able to put it back. The check engine light was also on the entire time, and it was definitely making some noises that didn't sound right. On the way to drop it off it started raining and the windshield wipers didn't work, it put me and others on the road in danger.

michelle F. 
Rating:
4.0

Customer did not leave a comment.

Graham W. 
Rating:
5.0

Mercy was amazing.

Lindsay J. 
Rating:
5.0

My Uhaul team went above and beyond to help me out of a serious bind. My rental went flawlessly, and the customer service I experienced made my move go without a hitch (no pun intended).

SHERYL V. 
Rating:
5.0

Customer did not leave a comment.

laura P. 
Rating:
5.0

Customer did not leave a comment.

JOSE L. 
Rating:
5.0

Very smooth transaction and well located.

Cody M. 
Rating:
5.0

Customer did not leave a comment.

verion P. 
Rating:
5.0

Customer did not leave a comment.

victor F. 
Rating:
4.0

I had a prior reservation for a hitch installation and when I arrived I was told I the appointment that I had was for a later date, which resulted me having to book with a 3rd party. Days later I received a call back from the manager to apologize however I was not accommodated for the inconvenience. That weekend I had to pick up a trailer that I was renting and everyone there was very helpful! Different staff versus the day I came in for my hitch install.

Monica G. 
Rating:
4.0

We rent Vans regularly at this location for Catering business. They vans are well maintained.. The only issue is they don't wash the vans. They are always dusty and dirty outside. The inside is great no problem... they just need a carwash or at least spray them down.

TERRY G. 
Rating:
5.0

Less clutter near cashiers/service reps. Help load rented items.

Robert M. 
Rating:
5.0

From the time I walked in the door I was given great customer service, but Daniel went out of her way to give a “Wow Factor” of superb customer service. She's pleasant, well spoken and very professional. I wasn't able to update my phone number online so she updated it for me. When I came back to return the rental truck she was outside helping with the rental returns, then came back inside to assist customers there also. I was very impressed with her. I couple of years ago I left after being a bank manager for many years, but if I was still at the bank I would have offered her a job on the spot, even without having any bank experience. Daniel is an asset to U-Haul!

Marcella F. 
Rating:
5.0

Customer did not leave a comment.

LULZIM M. 
Rating:
1.0

The experience was terrible. The lady at the counter was VERY RUDE. I ordered a dolly a month in advance. She told me we we don't have your dolly to rent but you can buy one. And her tone was very unapologetic. Not having a dolly ruined my move. When she gave me the keys to the truck she said the truck is out there. No walk around? There was a ton of trucks on the lot, and she said out there. I have to say this was the worst experience I have ever had renting a truck. And I will never use Uhaul again

Gregg K. 
Rating:
5.0

My drop off location was close to my house and idky, but the facility that the rental person helped me register the drop off with, the parking lot was the SIZE OF the 26 ft truck I was dropping off. IMPOSSIBLE to drop off there. I had to go somewhere else, that was built to receive trucks of this size. (A great location.) Uhaul should know what facility can accept what size vehicles.

Leslie B. 
Rating:
1.0

Customer did not leave a comment.

taylor S. 
Rating:
3.0

I had an issue with my rental-it was filled with roaches! I don't believe this is the norm for the location, so I want to take this time to give kudos to the Danielle Jennings. I'm not sure of Danielle's position title, but she rectified the situation. She also displays common sense approach to the adversity faced at the location. If you have employee rewards, please give them to Danielle.

Wilshanna C. 
Rating:
3.0

When I arrived at the location around 9am, I was told by the associate that there was no vehicles available to rent until 4 pm. When I left there were numerous unused vehicles parked outside. I left and did an online reservation to pick up at 10:30am. When I went back, I was able to rent one of the unused vehicles that I saw when I left the first time. THAT WAS VERY ODD! And a waste of time, for no reason!

Crystal F. 
Rating:
5.0

The gentlemen who help me when the extra mile to accommodate me. I really appreciate it. He make my process easy . Thank you very much.

Octavio A. 
Rating:
4.0

Customer did not leave a comment.

Keith J. 
Rating:
3.0

I would recommend that Uhaul mark the exact gas that is in the vehicle. I noticed that the gas was less than half a tank but was marked half full. This was my first time renting a truck & did not think much of it. I put gas back in to where the gas was but was told they were going to charge me more than what was needed. I made a second trip to the gas station. I noticed the gas gauge never moved but I kept my receipts. Somehow it was now accepted despite the gauge still not on half a tank. Lesson learned take a photo of the gas gauge so Uhaul does not take advantage & try to make a quick dollar on gas!

LeeAnn W. 
Rating:
5.0

Keep on doing what you're doing.

Randy M. 
Rating:
4.0

Truck wasn't available but the svs desk was able to find us another truck so wait wasn't too long.

David R. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

No improvements. The staff were excellent. I returned the truck 2 hours late and they were so nice and said that was okay and they didn't charge me for being late.

Hugh K. 
Rating:
5.0

Very friendly.

Steven A. 
Rating:
3.0

Customer did not leave a comment.

LaChelle B. 
Rating:
1.0

Customer did not leave a comment.

James S. 
Rating:
3.0

Customer did not leave a comment.

Carla R. 
Rating:
5.0

Customer did not leave a comment.

Carlos M B. 
Rating:
5.0

Customer did not leave a comment.

Ruthann J.  |  First Impressions 
Rating:
5.0

This location always seems to have the equipment I need when I need it. KUDOS

Christopher Z. 
Rating:
5.0

The staff was very friendly and helpful, Thank you guys so much.

Sheldon d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Esperanza R. 
Rating:
4.0

Customer did not leave a comment.

justin F. 
Rating:
3.0

Customer did not leave a comment.

Bill W. 
Rating:
1.0

Customer did not leave a comment.

Samuel W. 
Rating:
5.0

Cedrick was just great!!

Ronald F. 
Rating:
4.0

Got what I needed at a reasonable cost Glad you all are there when I need it

JONATHAN H. 
Rating:
1.0

The truck had roaches!

Racquel J. 
Rating:
1.0

Dont let scamers own franchises

Timothy R. 
Rating:
4.0

The customer service was excellent. The location is somewhat difficult to exit in normal traffic.

DONALD G. 
Rating:
5.0

Everything was done the way I needed it to be done.

Nolan G. 
Rating:
3.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Great service Danielle did a great job

keadra c.  |  First Impressions 
Rating:
4.0

It was quite uncomfortable inside for everyone because the clerks didn't seem to get along at all. One of them was trying very hard to have patience and she definitely knew how to do her job - If she isnt a manager already, she should become one. The other clerk seemed to just want to be right and was nagging the one trying to be patient. People in line kept exchanging looks and it was really quiet like we were all holding our breath. It was right at opening time, too, so that was disappointing that the nagging clerk didn't just focus on her job and have a good day.

Jordan D. 
Rating:
5.0

Customer did not leave a comment.

Clelmer R. 
Rating:
2.0

It was a busy Sunday afternoon. They could have used one more person working the inside registers. I was looking for my final receipt but they were too busy to print me one. Told me it would be emailed but I never got the email

Adrienne W. 
Rating:
5.0

Everything was perfect. Thanks.

Willie R. 
Rating:
5.0

Customer did not leave a comment.

Christopher Z. 
Rating:
5.0

I have been renting trailers from Philips / university blvd location off and on for years. The staff is alway friendly and accommodating. I come to this location because of the last min booking availability and hours of operation.

HEATHER U. 
Rating:
5.0

Put cruise control in trucks

SAMMY B. 
Rating:
4.0

Customer did not leave a comment.

Rob G. 
Rating:
5.0

Customer did not leave a comment.

Nicholas V. 
Rating:
1.0

Was informed of delivery time for Uboxes and scheduled moving help accordingly. Staff error with scheduling leading to boxes not arriving at scheduled time, did not inform me, I had to reschedule my movers. Was told when my boxes would be picked up, I confirmed multiple times, boxes were not picked up on scheduled/reserved date and no correspondence informing me. I had to reach out myself to ask why boxes weren't picked up and requested a refund for delays with drop off and pick up, resulting in my need to book a hotel to stay in as I was without belongings, reschedule movers twice, and had other additional costs due to not having my belongings/scheduling errors for coordination of other moving needs

Jessica W. 
Rating:
5.0

Staff was friendly and helpful and took care of me quickly upon my arrival at the facility. l only had one issue and they followed-up with me on that the next morning first thing as soon as they opened. Overall a great experience.

Jena W. 
Rating:
5.0

The manager ashley is fantastic and the rest of her team

tammy W. 
Rating:
5.0

The staff was extremely helpful and professional

Heidi H. 
Rating:
5.0

Very friendly and accommodating staff I choose to drive out of my way to go to this particular facility.

mike J. 
Rating:
4.0

Customer did not leave a comment.

Edward W. 
Rating:
4.0

Location was very moving probably because so many people are moving to FL, it was a little congested but I don't think there is much that can be done about that. Helpful staff, went well

Nelson E. 
Rating:
5.0

Customer did not leave a comment.

Katrina G. 
Rating:
5.0

Customer did not leave a comment.

Stephanie D. 
Rating:
5.0

I especially appreciated that I could pre-register and pre-pay. That saved me alot of time when I went to pick up my truck. The owner was very friendly and on the ball. Thanks.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Cleopatra P. 
Rating:
5.0

Customer did not leave a comment.

Janelle L. 
Rating:
4.0

Customer did not leave a comment.

Eric V. 
Rating:
5.0

Rented from this location many times. Great group of employees!

John P. 
Rating:
5.0

Great visit! Everyone was friendly and helpful

Douglas P. 
Rating:
1.0

Not charge another entire day for one extra hour…

greg L. 
Rating:
1.0

Customer did not leave a comment.

Laci B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamil E. 
Rating:
1.0

Every step of the way you charged me over double original quote. You were late every time also. I feel very abused.

Kevin V. 
Rating:
5.0

Customer did not leave a comment.

Aaron G. 
Rating:
5.0

Excellent customer service

Sheilah P. 
Rating:
1.0

Too many hoops to jump through, I reserved a pickup truck and then was told they were all already reserved, just to turn around and use the most raggedy box truck I have ever used in my life. That garbled made more noise, up and down the the street and turning then what sound taken care. I'm glad it didn't breakdown on me. I feel sorry for the poor turd it does breakdown on. If I could give negative stars, I definitely would. I would recommend this place a most hated enemy, nevertheless a friend or family member. 👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿

STEVEN B. 
Rating:
1.0

Making customers a priority. The entire time we were there, the employees were talking with one another and moving very slow for something that could've took less than 5 minutes if they had given their undivided attention.

Aalyiah S. 
Rating:
5.0

Don't Change...🤔🤗

deborah M. 
Rating:
5.0

Customer did not leave a comment.

kelsey M. 
Rating:
5.0

The staff were very friendly, from check-in to trailer hook-up. I was in and out in no time. Normally there is a wait when I have rented before, so I was pleasantly surprised at the fast service and professional service. I would definitely to have my next rental from this location!

Thelma E. 
Rating:
4.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Nothing everything is the way you spect

Jorge P. 
Rating:
5.0

Customer did not leave a comment.

Harry B. 
Rating:
5.0

Customer did not leave a comment.

juan C. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
4.0

Customer did not leave a comment.

Melissa D. 
Rating:
5.0

All good,easy to go in and out without any delays

Kostandin M. 
Rating:
5.0

These guys are great!

Paul K. 
Rating:
1.0

Customer did not leave a comment.

MariaAnn G. 
Rating:
2.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Will C. 
Rating:
5.0

Customer did not leave a comment.

RONALD T. 
Rating:
3.0

The guy who checked me in said I was going to get a refund since I brought the truck back early… Well that didn't happen.

Amy P. 
Rating:
4.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Our storage unit has a hole in the ceiling but we were assured that we would not be responsible for it.

Roger W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maracia T. 
Rating:
4.0

Not a thing! Keep up the good work

THEO G. 
Rating:
5.0

The people at this location were friendly and easy to deal with ! The rest of my experience with Uhaul has been horrible! My reservation was canceled twice very poor service at your other locations

JAMES S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

martha h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LATARA L.  |  Overall Experience 
Rating:
3.0

.

BRANDE W.  |  Overall Experience 
Rating:
1.0

They refunded me my storage on the 10th of march for no reason. And then after randomly refunding me they have me no time to move my vehicle, then towed it to a tow yard. They also towed my other car all on the 10th , i talked to corporate and they told me I would have time to move my vehicle and a police escort will be headed out to walk me to my rv stop. When they arrived they acted like they didnt know any thing and arrested me like i was a problem, all while I had corporate on the phone.

GABRIEL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OLIVIA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LATARA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valencia H.  |  Overall Experience 
Rating:
1.0

MY STORAGE WAS INFESTED WOTH ROACHES & BUGS! ILL NEVER USE U HAUL EVER AGAIN!

Shaquoya R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard B.  |  Overall Experience 
Rating:
5.0

I've rented from uhaul many times before. Every time I only have good things to say about uhaul. That's the reason why I keep coming back. I highly recommend uhaul to all my friends and family.

Earl S.  |  Overall Experience 
Rating:
4.0

The unit itself was fine the grounds were fine the lighting could’ve been much better especially because of the area that the storage facility is in. After dark there’s a lot of commotion in the surrounding area and that really should be a paid attention to as far as Security goes and feeling comfortable being there after dark. The biggest thing that stands out and the reason that I will continue to use U-Haul storage or just U-Haul in general is the staff at that location. They were amazing. They were friendly and fun but always professional. They remembered me and waved hello when I would come in this alone made me feel like a part of the group. I felt a sense of ownership even though I was just renting. As strange as this may sound I actually felt good about going to or leaving my storage unit. Everyone was helpful from the front desk staff to some of the guys in the shop. I even left the door open to my unit one day when I was in such a hurry and wasn’t thinking. They called me right away and were so kind to take care of it until I could get there just to make sure my things were secure. This group at the U-Haul on Phillips and University deserves five stars plus !!!

DIADRE B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Amanda M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian M.  |  Overall Experience 
Rating:
2.0

Frequently blocked in or out by semis blocking the gate picking up u box containers, code entry panel inconveniently located

NICHOLAS H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DELPHINE B.  |  Overall Experience 
Rating:
5.0

Very pleasant and helpful. It was a great experience.

Tamera W.  |  First Impressions 
Rating:
5.0

Manager and employees are friendly my experience with them was very positive i would go back!!! thank you again

catherine t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mara A.  |  First Impressions 
Rating:
5.0

I used this store in Jacksonville about 8 years ago and it was not a good experience. The change in management and/or staff provided a completely different experience, all for the better. The technology was great as well. Congrats to that team at that store.

Kenneth B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Syreeta C.  |  First Impressions 
Rating:
5.0

Great Service!

topol h.  |  First Impressions 
Rating:
1.0

My unit was infested with roaches and spiders and everyone there failed to do anything about it. When I filed and insurance claim they told them the units have pest control which is impossible. The assistant manager opened my unit and saw for himself the infestation and still failed to do anything.

LADASIA T.  |  Overall Experience 
Rating:
5.0

Overall great experience. I would highly recommend.

Earl S.  |  First Impressions 
Rating:
5.0

We have used the U-Haul facilities for personal and business storage over the years. It makes no difference who is working, your customer service is always 5 star.

Lorenda T.  |  Overall Experience 
Rating:
2.0

My belongings had cockroaches! I’m not happy at all

AMY R.  |  Overall Experience 
Rating:
1.0

Staff poorly trained. Had me driving in circles to find my unit and they told me wrong information numerous times. Also, my vehicle was returned on full and they tried to charge me for 2 gallons of gas! Thankfully I asked for my receipt before I left. You can not directly contact that location either. It is terrible.

Vanessa J.  |  First Impressions 
Rating:
5.0

I am a repeat customer because customer service is impt. And u guys treat the C right!

Lorenda T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gail S.  |  Overall Experience 
Rating:
5.0

Great place

dyamon w.  |  First Impressions 
Rating:
1.0

I moved my stuff into the storage. The area was way too tight for the moving truck to get through. Also, I tried to sell back boxes that I bought from U-Haul.. the new guy tried to help, but couldn’t get it. Then Cedric hopped in and tried his very best to help me. Then the rude GM made a smart comment about me having to leave and get the receipt.. mind you, I purchased these boxes online and had a order code. Extremely ridiculous and a waste of my time. I will never recommend or use U-Haul again because of the trash experience I have had.

Kindrea P.  |  Online Move In 
Rating:
5.0

Very great service and nice management

dyamon w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Regina H.  |  Overall Experience 
Rating:
5.0

Great customer service

MELVIN T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeff l.  |  Overall Experience 
Rating:
5.0

Staff were so helpful, courteous and so professional.

Regina H.  |  First Impressions 
Rating:
1.0

They harassed you too much when payments is due before and after due date.

Johnette B.  |  Overall Experience 
Rating:
5.0

The staff was very helpful, and friendly.

Troy P.  |  First Impressions 
Rating:
5.0

RV parking access isn’t 24hr any more that’s a bit of a problem for me but I hope that changes in the near future

TIMOTHY H.  |  First Impressions 
Rating:
1.0

I never canceled my unit. My stuff was stolen and I never received a call from you guys. May 3rd I arrived to check on my belonging and found out my unit was broken into.

dario d.  |  Overall Experience 
Rating:
5.0

Prices were fair and the employees were helpful

Paul c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mearknee B.  |  Overall Experience 
Rating:
5.0

Prioritizes customers. Warm and friendly staff. Fast and efficient.

Irene O.  |  Overall Experience 
Rating:
1.0

Their communication at the customer counter is awful. Said I was lined up with moving help but failed to tell me the customer I needed to go to a website to reserve workers. This is a very poorly run operation. I will never use this place or recommend UHaul.

George A.  |  First Impressions 
Rating:
5.0

All staff were very friendly and helpful. Especially Cedrick and Tamika (hope I got the names right!)

catherine s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAIYLER C.  |  Overall Experience 
Rating:
3.0

My unit, 527, was very difficult to close the latch. I noticed several dents above the latch like someone beat it with a hammer. I got it closed but almost asked for another unit. If you could grind open the hole The arch slides into future customers won’t have a problem. Thanks.

Thomas G.  |  First Impressions 
Rating:
5.0

The staff was very helpful and attentive to all questions that I had over the period that my personal property was stored there. Great job to everybody.!

JEFFREY G.  |  Overall Experience 
Rating:
1.0

Went in with a reservation come to find out that they gave it to someone else then put us in another unit and charged $30 dollars more ..... called customer service. The first gentlemen that I talked to was very helpful then he transferred me to another department the lady was rude wasn’t helpful at all

TAIYLER C.  |  First Impressions 
Rating:
3.0

Huge inconvenience and annoyance to day having my truck and trailer canceled for being 30 min late. Had to go across town for another only to return to that location to get my stuff out of the storage.

Fred t.  |  Overall Experience 
Rating:
5.0

Staff was excellent!!

MARK K.  |  Overall Experience 
Rating:
1.0

The customer service was so bad if I didn’t absolutely need storage and uhaul at that moment I would have left and went anywhere else. The manager was rude and impersonal. The storage area was dark creepy and unlit, I can’t believe I even paid my money.

Katherine H.  |  First Impressions 
Rating:
4.0

thanks

Mansour A.  |  Overall Experience 
Rating:
5.0

Keep it up

john p.  |  First Impressions 
Rating:
5.0

Buen día. Desde el primer día toda la gerencia y sus empleados muy amables y muy corteses. Pendientes de las necesidades y en un tiempo aceptable.

daniel V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

latisha w.  |  Overall Experience 
Rating:
5.0

Increase the access hour to midnight, please.

Gameli K.  |  Overall Experience 
Rating:
2.0

My unit was dirty and had things from the previous tenant still inside.

Irene O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arianna K.  |  First Impressions 
Rating:
5.0

You all were all so helpful, polite n friendly! Thank you all so much!

bessie g.  |  Overall Experience 
Rating:
5.0

The representives were very helpful.

JEROME S.  |  First Impressions 
Rating:
1.0

Horrible

juwuan h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARYANN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isa Q.  |  Overall Experience 
Rating:
1.0

The staff does not make customers a priority. The one girl is super rude. She will ask you what you need and then go help someone else - she did this to me twice. The first time I stood in line, when I needed help returning my truck she walked outside with me, then said “I need to get the form and I will be right back”. She went in to help other people and when I asked her if she was going to come back to help me she said well I have to help these people in line first, and I said I already waited for 30 minutes in that line to be helped. I had to wait another 20 minutes for someone (a guy to help me). Forget trying to call to ask 1 question, I was immediately put on hold for 10 Minutes before I could even say hello or ask my question. I had to call back 20 times before someone answered the phone, thankfully it was a manager who was able to answer my question to close out my unit. I will not be returning to this facility.

abagyil a.  |  Overall Experience 
Rating:
5.0

MS Ashley and her staff were outstanding they are always there to answer any questions on phone are in person I will continue to do business there and refer MS Ashley you and your staff are the bomb.

DENISE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MITCHELL B.  |  Overall Experience 
Rating:
2.0

For the over priced cost of the storage unit, you should be able to have 24 hour access. Miss Ashley was fantastic! She deserves a raise! Always going out of her way to make you feel welcome!!

Laurie B.  |  Overall Experience 
Rating:
5.0

I just want to say that Ashley Williams went above and beyond for me,, extremley positive and I could tell she only has thoughts of saying only yes to her customers, when I left happy I was,, you are lucky to have her!!!! Thanks again, long term uhaul customer,, mark kates

MARK K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

donald e.  |  First Impressions 
Rating:
5.0

None

Mansour A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NATHANIAL W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RUSHAD M.  |  First Impressions 
Rating:
5.0

I have rented a storage unit at this location for fifteen years. This positive experience was highlighted by attentive staff and immaculate condition of facilities. I will highly recommend this UHAUL to anyone requiring storage or moving. Thank You Very Much! SPECIAL RECOGNITION OF Ms Ashley Williams who returned my calls - repeatedly - and kept me informed regarding my account credit balance refund. She is a tremendous credit to your operation.

FRANCIS J.  |  Overall Experience 
Rating:
1.0

I cancelled the unit after being locked inside storage area for a half hour .Tried remote given by manager and pressed 2 at same gate then went to other gate.No luck.Pressed intercom also.Called office # Bur calls were forwarded.Poor attitude ans no apologies.Blamed the customer!

Nina F.  |  Overall Experience 
Rating:
2.0

Had a wonderful experience with u haul in Nevada. An awful one in Florida.

Kristy L.  |  First Impressions 
Rating:
5.0

The facility is in a great location and a general manager Ashley was very efficient

charles r.  |  Overall Experience 
Rating:
3.0

Do not count on anything being clean after keeping it here. The rat poison keeps the rats away, but roaches and spiders were the problem. Overall experience was as to be expected.

Ryah h.  |  Overall Experience 
Rating:
3.0

The reason for getting a storage for my truck was to be able to get my truck out anytime I needed it. However for 30 straight days the remote clicker wouldn't work. Left after my 30 days was up

Mitchell M.  |  Overall Experience 
Rating:
5.0

Over the top and beyond the call of duty service!

James G.  |  First Impressions 
Rating:
2.0

The charges are absurd. The clicker to my new storage never worked and still doesnt. I wasted valuable time waiting and getting someone to let me in and out. My truck return receipt was never discusse

diane c.  |  First Impressions 
Rating:
5.0

Great service! we will definitely use this location again! The manager was awsome!!!