Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It took a little bit long for the person on the phone to answer my questions other than that everything was great the ladies was super helpful and nice.
Samuel R
Rating:
5.0
Friendly and efficient staff.
PHYLLIS S
Rating:
5.0
Customer did not leave a comment.
RAFAEL F
Rating:
5.0
Great staff.
Darrin P
Rating:
5.0
Llenar el tanque de gas para no perder tiempo en llenar el gas ya que me lo dieron solo con 1/8
luis g
Rating:
1.0
I went there on the 30th of the month and I was told that the system was down nationwide. It took me about almost 2 hours to get a truck. And it was not the truck that I reserved much much smaller.The truck was clean but when we got the truck. The truck was below half a tank of gas.
Roslynn M
Rating:
5.0
Customer did not leave a comment.
rodney k
Rating:
5.0
The service was absolutely wonderful today. Got me in there sent me up on my phone. Got me the rental truck that I need. And I was able to do everything I needed to do less than four hours so it worked out beautiful for me today thank you
Lillie N
Rating:
4.0
Customer did not leave a comment.
toledo c
Rating:
5.0
Customer did not leave a comment.
Belinda C
Rating:
5.0
Thanks y’all
juan b
Rating:
5.0
Customer did not leave a comment.
stephanie w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RONNICE F
Rating:
5.0
Customer did not leave a comment.
miguel c
Rating:
5.0
Nothing needed
JESSE S
Rating:
5.0
The manager did her best with the system down.
Jimmy was great at finding the right truck for me
CAROLYN B
Rating:
4.0
Customer did not leave a comment.
phillip y
Rating:
5.0
Customer did not leave a comment.
VICTOR J
Rating:
5.0
Challenges with your app. But the manager is very pleasant and helpful. Returning the truck was also a very good experience. The gentleman who checked the truck in is always pleasant.
Cynthia T
Rating:
5.0
Customer did not leave a comment.
Pamela J
Rating:
5.0
Great customer service.
LYNEA W
Rating:
4.0
Customer did not leave a comment.
Stephen R
Rating:
5.0
Customer did not leave a comment.
Damani H
Rating:
5.0
Manager Kenyana is very nice and the breath of fresh air.
Miles F
Rating:
4.0
The employee tapped my on the shoulder. I didn't like that. The van was dirty
JOEL A
Rating:
5.0
None
TRESAN G
Rating:
4.0
Customer did not leave a comment.
Maria L
Rating:
5.0
You guys have a good service
Yohnny A
Rating:
5.0
Customer did not leave a comment.
Brian T
Rating:
3.0
Customer did not leave a comment.
Leila S
Rating:
1.0
The site manager Kiane switched the price on me the day of pick up she blamed it on the system she is so rude not trained and over confident. She referred me to Evonne Crawford the marketing director of the company to make any complaints. She threatened me to ban me and my driver for future reservation if I reverse the charges when I asked her to adjust the wrongful amount I was coarse to pay at pick up like extortion either you sign and agree what the system charge or no pick up. I’m obligated to sign and pick up the van for my job I was left with no options. Someone should reach out to me to discuss this situation.
SHONDELL J
Rating:
5.0
Customer did not leave a comment.
STANDWELL b
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Tonya P
Rating:
2.0
Rented a tow dolly and the tire straps were torn and not long enough to tie down the vehicle. Had to spend money and time purchasing tie down straps that will be used one time. Need to pay more attention to these details
Albert M
Rating:
4.0
Customer did not leave a comment.
Cedric M
Rating:
5.0
Excellent customer service!
Kernisha B
Rating:
5.0
It went nice and easy and it was a decent price
rolanda m
Rating:
5.0
Staff informative, professional . Most of all hands on
JULIE L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EMILY V
Rating:
5.0
The costumer service was great.. the person was great.. everything was great.
OLIVER G
Rating:
5.0
Customer did not leave a comment.
michael f
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Maria S
Rating:
5.0
Customer did not leave a comment.
OLUSEGUN A
Rating:
5.0
Thanks
JOHNNY V
Rating:
5.0
Customer did not leave a comment.
EDDY V
Rating:
4.0
Customer did not leave a comment.
Michael R
Rating:
5.0
Your program was excellent and clean and fast thanks so much 💯
Joseph W
Rating:
5.0
I don't know everything was of the A. standards. The staff was polite and professional.
The Outside crew was knowledgeable and quick when connecting and showing me how to depart this location seems to have it altogether.
HENRY M
Rating:
5.0
I love when in and out thank u she was so helpful
Ramona W
Rating:
5.0
Excellent and customer service
aquanetta d
Rating:
5.0
The staff was friendly and helpful. They do really well as a team. But the truck need serious maintenance ,
There was no gas, and it drove like it needs a tune-up. Test drive B4 you rent.
NORA H
Rating:
5.0
Customer did not leave a comment.
RAMON V
Rating:
4.0
Customer did not leave a comment.
Guillermo E
Rating:
4.0
The Gentlemen were very helpful in helping me determine what size vehicle I needed. I drive a small 2 seater so the helpful tips They provided was appreciated.
DEIDRE C
Rating:
5.0
Everything clean and reliable, thanks!!!
MIGUEL L
Rating:
4.0
Mileage wasn’t what paperwork said it was. It was 300 miles higher
Aaron Q
Rating:
5.0
Every employee was helpful and kind.
JACK S
Rating:
3.0
They gave me a truck that broke down on road and then the gas was not were it said it was. It was missing a lot of gas from what paper work said
Monika D
Rating:
5.0
Customer did not leave a comment.
ALICIA W
|
Overall Experience
Rating:
3.0
The equipment needs to be well maintained and if it’s old, it should be replaced with more up to date equipment
ANDREA K
Rating:
3.0
Customer did not leave a comment.
CALVIN R
Rating:
5.0
Customer did not leave a comment.
marvin h
Rating:
5.0
Good
ELMAN A
Rating:
1.0
They try to say I stole a truck
malik j
Rating:
1.0
No one in the yard to receive returns
Only one (very nice) person in office serving
Four or five customers .Needed help!!!!
Nathaniel S
Rating:
3.0
Customer did not leave a comment.
Runetta T
Rating:
3.0
Customer did not leave a comment.
CHRISTIAN B
Rating:
5.0
I was in and Out ? Employees were Nice . Opens 9am Sharp? Truck Ready?
Mia C
Rating:
5.0
Customer did not leave a comment.
roy m
Rating:
4.0
I was aware that your organization change the price. It has $19.95 on the side on the truck. That use to be the daily rate. Now it 12 hour periods for $19.95. Your organization need to clarify the it now $19.95 for 12 hours not 24 hours.
ISREAL F
Rating:
5.0
Todo esta muy bien
Mynor C
Rating:
5.0
I had no problem
doris f
Rating:
5.0
Customer did not leave a comment.
James P
Rating:
3.0
Customer service rep. were rude!
Claudia S
Rating:
3.0
Customer service rep. Are rude!
Claudia S
Rating:
5.0
Allow the store representative Quiana, who assisted me with my rental, to assist every customer. She was very efficient and through and professional helping me. I appreciated that customer service.
Benita U
Rating:
1.0
You need reliable staffing and there needs to be at least 2 people opening up. The staff was late and it was complete chaos because there was a line of people waiting well after the doors should have been open for business.
Rudolph M
Rating:
5.0
Customer did not leave a comment.
SOLONA T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
AHKMED H
Rating:
5.0
Service was excellent
XL C
Rating:
3.0
Was not well maintained because there was NO Gas, the fuel light was on, the gas was detached from the gas door. No AC. The gears gets stuck. Due to the light being on for no gas, couldn't NOT see the mileage.
The check in process was too long. And when we finally was approved the Truck did not have a fuse due to removal for theft issues. But couldnt locate it.
Pricing was all. Computer was commuting incorrectly.
Paulina M
Rating:
5.0
I always use this location the process here is always an easy smooth one. The staff are also very kind and helpful.
TIFFANY W
Rating:
5.0
Everything was good
ANTHONY H
Rating:
4.0
I submitted the necessary documents and the service was fast and quick just like I like it in and out
DORIAN K
Rating:
3.0
Customer did not leave a comment.
Kimberly H
|
First Impressions
Rating:
5.0
Thank to Mr. CARTER, he is always friendly and very helpful, it is s pleasure to be assisted by him, thanks two thumbs 👍
CARLOS M
Rating:
5.0
V
GLEN C
Rating:
5.0
Very professional and knowledgeable and fast and friendly.I really appreciated them.Courteous, and I would definitely recommend
JEANNINE S
Rating:
5.0
Customer did not leave a comment.
CARLOS M
Rating:
1.0
Customer did not leave a comment.
LUIS S
Rating:
5.0
Wonderful and efficient staff. I will definitely return soon.
ELIZABETH B
|
First Impressions
Rating:
5.0
My experience at this location was excellent
MICHAEL S
Rating:
5.0
The staff here were kind and friendly. Mr Jimmy Carter was kind and helpful he can also account that my Uhaul truck smelled like garbage. I asked him to smell for proof to show i am being transparent and honest.
DANIEL B
Rating:
5.0
Everything was okay and it was cheaper than I thought thank you
SHARON H
Rating:
5.0
Customer did not leave a comment.
ARTHUR A
Rating:
5.0
Customer did not leave a comment.
JOSE R
Rating:
5.0
Awesome customer service, knowledgeable, polite, and friendly.
MANEVA C
Rating:
5.0
Customer did not leave a comment.
CARLOS M
Rating:
5.0
Customer did not leave a comment.
Jose R
Rating:
5.0
Customer did not leave a comment.
CYNTHIA T
Rating:
5.0
Customer did not leave a comment.
Daniel O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
antonio b
Rating:
5.0
Have more than one employee working inside and out instead of working both areas. I felt I was overcharged.
LODIE P
Rating:
5.0
Customer did not leave a comment.
Klane M
Rating:
4.0
Louis is an awesome guy
LANEESHA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adam B
|
First Impressions
Rating:
5.0
Gracias por todo estoy contenta con el servicio
MARTA C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KIMBERLY H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gloria G
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
BRITNEY F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
sylvia h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tarell B
|
Overall Experience
Rating:
1.0
I am not DeAndre my name is Nineka Smith my email is being used fraudulently, I called the haul site where this person is at and asked them to remove my email from here. The person I spoke with agreed to remove it. There is no reason someone should have access to my email if a crime is not being committed. I used this site 1 time many years ago and now all of a sudden I am getting emails aside the client doesn't has his own email.
DeAndre C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Isabel V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEBBIE M
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
ILEEN S
|
First Impressions
Rating:
5.0
The manager Luis was great always helpful, as well as his team
Karen W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CHARLES D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gloria G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Isabel V
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
irma f
|
Overall Experience
Rating:
4.0
Awesome people's skills.
CHARLES D
|
First Impressions
Rating:
2.0
The manager there is one RUDE person he talk to you like you owe him something i pay that he have a job its totally unexceptionable plus im disabled and black and a Minister who gives respect and would like it back but this guy is out of control
GLENDA F
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
gregg c
|
Overall Experience
Rating:
4.0
Need elevators in high rise facilities.
Oti B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ESSILINE P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
manuel r
|
Overall Experience
Rating:
5.0
I must say, the employees chosen were professional and helpful from the person who signed me up to , showing how to use the keypad, to renting the truck and turning it in, from the new hire who wanted to note that I was checking out so she could clean to the young lady who closed out my account.. Excellent well diversed staff from nationality to age bracket..
SHARON P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Ronald R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
manuel r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Philip N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARK R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MAXJULIAN C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ABRAHAM K
|
Overall Experience
Rating:
5.0
The Person who set up my account is very professional and helpful
DEMETRI M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tashawan W
|
First Impressions
Rating:
5.0
The best service Luis is the best
FRANCISCO T
|
First Impressions
Rating:
5.0
The entire staff was always helpful and professional. Thank you for doing a great job every one.
LAURENDA H
|
Overall Experience
Rating:
5.0
I believe I was going to get a free month
Tim W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Nequiesha S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
WANDA S
|
First Impressions
Rating:
5.0
If I ever need another storage I'll be back 😁
DARRELL D
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Julio R
|
Overall Experience
Rating:
1.0
I called to let them know I’d be out my storage unit in a week they have continued to charge me ever since EVEN THOUGH I sent emails and have called. Very rude manager talks really mean and rude to his employees & is never on site but always on the phone
Katherine D
|
Overall Experience
Rating:
4.0
I've had nothing but good experiences...
Reginald P
|
First Impressions
Rating:
3.0
Thanks so much
Antoneo B
|
Overall Experience
Rating:
4.0
I was very well pleased with my stay there for 3 years. Rent only raised once
Laurie M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Gloria J
|
First Impressions
Rating:
5.0
The manager Luis always so helpful and respectful and his team as well. Always a pleasure
Karen W
|
Overall Experience
Rating:
2.0
The staff are rude . The lines are long . Sometimes i came inside the office NOBODY was inside i had To Waite or hunt them down . Very argumentative when you present an issue . Unprofessional management / leadership and staff
TERESA W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kim v
|
First Impressions
Rating:
5.0
I will be back
Jennifer W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CHERRILYNN M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Corianna W
|
First Impressions
Rating:
3.0
My stuff was destroyed and the insurance act like they don't want to pay for my things the man told me to take pictures and I did and then the insurance and I should have kept the stuff how was I going to take out wet damaged male do stuff that my helpers didn't want to touch and I threw it in the trash at the storage and I take pictures it was water damage
KATINA D
|
Overall Experience
Rating:
5.0
Originally looked at two overhead side by side units and decided that wouldn’t work for us. Then got a larger unit on the floor that was big enough and still had room to move around in. Very pleased with what we chose. Staff was great, knowledgeable, very helpful and friendly. I feel we made a very good choice.
PATRICIA H
|
First Impressions
Rating:
5.0
Luis is a great manager, you’ll get assistance very quickly coming here.
JESEL L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephany R
|
Overall Experience
Rating:
5.0
Thank you for everything
MYJANE S
|
First Impressions
Rating:
5.0
GREAT CUSTOMER SERVICE MANGER OF THIS SITE ALWAYS ON POINT SUFFICIENT IN MOST PROFESSIONAL WAY.
Deon B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RONDA S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Albin H
|
Online Move In
Rating:
4.0
Everyone, I came in contact with was gracious!
Gwendalyn M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
carmen d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JILLIAN K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Cynthia K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danielle H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Damion N
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
CAMILLE F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ella T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alfred S
|
Overall Experience
Rating:
5.0
It was very good I enjoyed myself there
donna m
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
CLAUDETTE M
|
Overall Experience
Rating:
5.0
Good service
DARRELL D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CLAUDETTE M
|
First Impressions
Rating:
1.0
Manager needs a serious attitude check. Really soured my entire view on brand
Edgar A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kelley B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
florine m
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
LaShanda B
|
Overall Experience
Rating:
4.0
MANAGER SUPER EFFICIENT EXPEDITED BUSINESS IS TIMELY FASHION AS WELL VERY ELABORATE WITH STORAGE INFORMATION DO'S & DON'TS, IN'S & OUT'S OF ACCESS TO FACILITY. THNX
Deon B
|
First Impressions
Rating:
5.0
Muy buen servicio
JOSE R
|
First Impressions
Rating:
5.0
THANK YALL VERY MUCH AND GOOD JOB.
brefa t
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Earlene J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
latia c
|
First Impressions
Rating:
5.0
My only suggestion is too long a hold time for customer service
Beverly B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CHARLES G
|
First Impressions
Rating:
1.0
I moved out October 13 and I feel I should of gotten some of my money back then they charged me for the following month so I am waiting
JHONTAIA H
|
Overall Experience
Rating:
5.0
No comments
WINNETKA C
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
CHANTEL E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bena F
|
First Impressions
Rating:
3.0
There is no elevator. It was a nightmare walking all the way to the back of the building and back and forth up stairs with furniture. Needing this storage unit was a last minute situation for me so it was my only option. The place was clean and the staff was nice but I would not recommend anyone who is moving a house full of furniture to this location. There were plenty of things I could have moved myself, but due to the stairs, I had to spend more money and hire more people to assist with the move.
Amarri F
|
Overall Experience
Rating:
4.0
They were very courteous and helpful
LATANYA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NATALIE U
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lezli C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Helen S
|
First Impressions
Rating:
5.0
Keep up the good work Holla 😂
kim m
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Valencia L
|
Overall Experience
Rating:
5.0
There was a snag with my reservation when I arrived. The staff worked it out which was a great comfort. I thank you for your diligence and understanding
George D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHERRY P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yerimar R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
GREGORY B
|
Overall Experience
Rating:
5.0
No comment
Lawrence W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gary S
|
Overall Experience
Rating:
5.0
I never used it
Armando T
|
Overall Experience
Rating:
5.0
I was informed by one of the staff members that I should be seeing a credit back into my account since I only moved for 2 miles with the unit and left fuel tank above the range that it was given to me. Thank you in advance.
Gustavo V
|
First Impressions
Rating:
2.0
This location needs improvement in customer service. Staff was demanding my husband “you need to hurry up and let me know because I gotta go home” while he was talking to me on the phone getting clarification on the reservation. She repeatedly told him that at least 3-4 times while I was on the phone with him. Process was fine (although no lock was provided, compared to the one we have in Long Beach) but customer service was poor.
Jennifer N
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
SHONDA W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raketa R
|
Overall Experience
Rating:
4.0
I have a daughter who works for
U- Haul as a second job from home.
She likes it so all's well.
joyce m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gloria F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Irma F
|
Overall Experience
Rating:
2.0
Some of the staff was amazing and helpful. Some of the staff was rude and unwelcoming.
CHAUNTIER P
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
CHAUNTIER P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JAMES D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
victor y
|
First Impressions
Rating:
4.0
It's very convenient the staff is very helpful had patience very nice
DONNA W
|
First Impressions
Rating:
1.0
Sent a lean notice email after 4 days late and not a late notice, but a lean notice. After 10 plus years of having the storage unit the new owners have very poor business practices at this location. That’s why I replied I was going to close my account and leave. The very next month I did just what I said !
I closed my account and left to another company all together. Then You charge me more than my receipt listed. You don’t provide enough stairs to get in my unit, we had to wait some time over 30 minutes after the person was done using it which set our time back. Hopefully I get retro for the unit I was paid up-to 2/20/23 but left sooner because of the business practices.
DESMOND L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tamara b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LINITA T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALBERT A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jeronda j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LINITA T
|
First Impressions
Rating:
4.0
Only issue very dark inside unit no lifht had to crawl on flooor to make sure i wasnt leaving any paper or small items
Michael C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Beverly B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Deon B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Veronica V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VERNETTE M
|
Overall Experience
Rating:
1.0
Even though the facility as a whole was well lit, the storage unit I received had no light inside. There was also a rat trap in the unit. The door hedge must have been loose as it took 2 people to lock the door as 1 person needed to hold the bottom of the door up and the other person then could latch the lock closed. Also, during my signing of the contract it was not stated that I would have to keep my property in the unit for a entire month otherwise I would not get any money back from the weeks I didn't use. I prepaid on August 16 and moved my property on August 27 which is not even 2 weeks time of using the unit. When I asked Uhaul customer service to have a file opened to explain to the manager Luis on 8/27, I never got a call from him. I called customer service back on 8/31 and they said in their notes the manager said he actually spoke to me. This is beyond ridiculous and extremely unprofessional. I will never use a Uhaul service as long as I live and at every opportunity I will continue to share how horrible my experience was with this particular facility. I paid my rental on or before the date due every month I rented and it's a shame Luis thinks good business is stealing from good customers.
JAMILA M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MITCHELL L
|
First Impressions
Rating:
1.0
I got to the storage facility, checked in online, received my unit number and someone else’s lock was still on the unit so I didn’t have access to it. No one on-site had a key to unlock the unit so I had to book somewhere else.
Kayla P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
jasmine D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KIM T
|
Overall Experience
Rating:
5.0
good job
Jerome M
|
Overall Experience
Rating:
5.0
My storage experience was awesome!! Clean facility and very courteous staff. Would highly recommend your facility!
Virginia S
|
Overall Experience
Rating:
3.0
The initial process of renting the unit was a but stressful as the staff member informed me that myself and another party reserved the same storage unit. Unsure how the system allowed that but they did. Since the other party reserved 30 min before me, they had first option to the unit. This was frustrating for me as my truck was there and ready to unload and they didn't appear to have their storage on site. In the end they opted to get a smaller unit and I was able to keep the unit I reserved but that was still a stressful experience. I also was not aware there were no elevators in the facility. Overall, I give the staff a 4 for trying their best to accommodate me, but the facility gets a 3 for no elevator and the unit not being the cleanest.
JAMILA M
|
First Impressions
Rating:
4.0
N/A
KEITH T
|
First Impressions
Rating:
4.0
Staff was very helpful .and where able to answer all my concerns.good staffing.
Dennis C
|
Overall Experience
Rating:
5.0
The Workers Was On Point and Did A Great Job Processing My Order…Thank You
ALBERT A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Judy B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeff L
|
Overall Experience
Rating:
5.0
Thank you so much u-haul
SHONDELL J
|
Overall Experience
Rating:
5.0
Good job
Jerome M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
YVES V
|
Overall Experience
Rating:
5.0
Staff was always helpful. Facility very clean.
Cheryl W
|
Overall Experience
Rating:
5.0
the manager luis has good customer service
Sergio C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jaime V
|
Overall Experience
Rating:
5.0
A 1👍🏾
Gregory B
|
First Impressions
Rating:
1.0
Son unos ladrones me hicieron pagar mi ultimo mes para Serrar la cuenta
luis m
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tonesha W
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
CASSAUNDRA A
|
Overall Experience
Rating:
1.0
I am yet to receive my refund even rho i didnt use the unit! Manager hasn’t contacted me at all about it. Ive called continuously and no call back. Employees are friendly but cant do much
Janet C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jaime O
|
First Impressions
Rating:
5.0
To clarify my one no answer the facility was secure but my particular unit was unit didn’t have any lights. Other than that everything was great, I appreciate the staff being friendly and the facility being clean!
PATIA C
|
Overall Experience
Rating:
1.0
U-HAUL location is the worst. No Freight elevator to carry heavy objects. So you have to carry everything to her narrow path up the stairs. I do not understand why the large store spaces are on the second floor where people with large items going into those spaces need a freight elevator.
Astin D
|
Overall Experience
Rating:
1.0
The storage I was given was very small .
KEITHAN D
|
First Impressions
Rating:
1.0
I was so disappointed in the service.!!!! I would NEVER RECOMMEND ANYONE INTO THAT CAODIC UNORGANIIZED MESS.! The staff there need #1 PANDEMIC, #2 CUSTOMER SERVICE TRAINING ASAP.!! Their business skills suck.!! If there was a minus 10 on the ratings that would sum it up. I made reservations with Fernando th day before I came in. I made it in last Sunday about 4:10pm, Matthew was working inside by hisself with no apparent concern for time until 4:30pm. He said he saw our reservation, but couldn't access it and if he couldn't access it in 10 minutes we'd have to come back tomorrow because he was off at 5pm and had somewhere else to be. We asked for a supervisor and was told there's no supervisor for that store. My son ask who do you report to.? We were told our store manager, but he's off on Sundays. We ask Matthew to call him because this situation warranted higher authority. He called Luis and told him the situation, because our Uhaul truck rental was round trip and was due back to Long Beach Uhaul by 7pm. Luis spoke with my son who explained our situation. Luis told my son he wouldn't be in until 7am Monday. Matthew spoke with Luis and explained the what the situation was on his end. We ask Matthew if he had tech support to help. Matthew said he wasn't trained in that area. Luis said he would call us right back in a few minutes and explain to my son what to do next. Luis called back, but seems from the conversation he and Matthew where not on the same page. Matthew said Luis didn't want to speak to us he told Matthew what to tell us.. We had to keep the Uhaul overnight. Our son, our, his help and my husband had to unload this 20 foot truck, because everything that was going to storage was loaded last blocking our bed, our clothes, everything we needed for home. I called customer service and explained the issue he took a complaint gave me references numbers and forwarded messages to the both stores managers in regards to our issues. I was told I'd would be contacted within 72hours We went back the next day and it was clear that these young men are children with NO APPROPRIATE TRAINING FOR THIS AREA OF BUSINESS. THEY HAVE NO VERRBAL SKILLS .WE ASK A QUESTION AND THEY'D SHAKE THEIR HEAD YES OR NO. THEY WHERE WEARING THEIR FACE MASK UNDER THEIR NOSE LIKE IT WAS AN ACCESSORY TO THEIR OUTFIT. NOT ONCE DID THEY USE THE HAND SANITIZER. AND THEY WHERE TOUCHING THEIR FACE,SCRATCHING THEIR NOSE OR FACE, TOUCHING THE KEYBOARD, THE DOORS, COUNTERS, CHAIRS YOU NAME IT. IT WOULDN'T SURPRISE ME IF THAT ENTIRE STORE CONTRACTED AND UNKNOWINGLY EXPOSED OTHERS TO COVID-19 AND THAT'S THE SAD PART. IT'S BEEN A WEEK I WAS TOLD I'D RECEIVE A FOLLOW UP CALL IN 72 HOURS. DIDN'T HAPPEN. MY SON HAD TO LEAVE WORK EARLY TO GET TO THE UHAUL ON VERMONT AND BACK TO LONG BEACH IN RUSH HOUR TRAFFIC BY 7PM. I WAITED TO COMPLETE THIS SURVEY TO SEE IF I WOULD CALM DOWN AND HAVE A BETTER OUT LOOK ON THE SITUATION. THIS UHAUL STORE MAKE ME SICK AND IF IT WHERE ANYTHING LESS THAN POOR IT WOULD SUM IT UP THE SERVICE WE RECEIVED ON EVERY TIME I'VE COME TO THIS STORE. I THOUGHT ABOUT THE SERVICE I RECEIVED 3 YEARS AGO WAS A ISOLATED INCIDENT, BUT. NO THIS IS HOW YOU OPERATE. UNPROFESSIONAL AND NO SKILLS IN THIS LINE OF BUSINESS IS PUTTING IT MILDLY.!!! I'D RATHER DO BUSINESS WITH THE HOMELESS PEOPLE THAT SLEEP AROUND YOUR BULIDING THEN WITH THE STAFF THERE. THREE YEARS AGO I RENTED A STORAGE UNIT SAME FOOLISHNESS. NO KEY CARDS TO GET IN, HAD TO COME BACK THE NEXT DAY BECAUSE THE SUPERVISOR KNEW WHERE THEY WERE KEPT. THEY FORGOT TO TELL ME I NEEDED A LOCK TO SECURE OUR STORAGE, THEY HAD TO COME BACK UNLOCK SELL ME A PADLOCK. THEY LEFT US STANDING OUTSIDE THE STORAGE, DIDN'T ASK IF WE UNDERSTOOD WHAT WE WERE DOING. THE MORE QUESTIONS I ASKED THE FASTER THEY GOT OUT OF THERE. THE MORE I DO BUSINESS WITH YOU THE MORE I UNDERSTAND HOW YOU OPERATE. THE ATTITUDE OF THE STAFF IS TAKE IT OR LEAVE IT. IT'S YOUR CHOICE. BUSINESS AS USUAL. IF YOU FIND A MOMENT PLEASE REACH OUT TO ME WITH A CALL. I'D LIKE TO HEAR YOUR SIDE.
lorraine n
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alvin K
|
Overall Experience
Rating:
3.0
The staff was very frientdly however there was a very long wait . More staff should be added in during the peak hours. In addition due to the issue with my storage it really increased the wait time for othera
annie m
|
First Impressions
Rating:
3.0
It was a cool stay . Just too expensive for a college student moving home ..
tynnia t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Curtana F
|
Overall Experience
Rating:
2.0
Customer service is horrible... workers are young & immature, never answers the phone & left me waiting on lobby for almost an hour...when I expressed my anger & frustration a female worker threatened to fight me...prices are high & units are not clean , I’m only choosing to tuff it out because it’s a convenient by distance to my home.. I wouldn’t recommend this place to anyone...
Valdesha r
|
First Impressions
Rating:
5.0
Staff took care of my needs all the way.
Thanks!
sharekia m
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Hidalia F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
shonte g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
johnny r
|
Overall Experience
Rating:
5.0
The ladies are wonderful.
Linda w
|
Overall Experience
Rating:
5.0
In recent years it has been very hard to reach this location by phone directly. That’s fine it you are paying for storage.
FRANK D
|
Overall Experience
Rating:
1.0
The facility was disgustingly dirty, I got half way into moving my stuff in when I notice a cockroach the size of my palm. Then I began to notice dead roaches all through out the facility. I was charged when I wasn’t supposed to be for my first month and I had to extend my rental reservation and move all of my belongings out of your storage because it was not properly maintained for users. Beyond disappointing and an incredibly stressful day.
Also, the young man didn’t know how to do his job. He had to call his manager every five minutes. He was helpful and assured me I should not be charged for my extended reservation and I will be refunded fully for the unit I do not have. But as such a large company you really should have better systems in place for your locations to run smoothly. Today was a serious joke.
Taylor P
|
First Impressions
Rating:
1.0
Cockroaches infested my stuff. It looked good before I rented but a few months later infested and paint chipped on all of my stuff
corey w
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ann H
|
Overall Experience
Rating:
5.0
Luis is the greatest person ever! His staff is very helpful and nice :-)
TOM M
|
First Impressions
Rating:
5.0
The only reason I would not recommend this place is that your prices are WAY too high. I was only here due to the 30 day free storage after an out of state move.
Wendell P
|
Overall Experience
Rating:
5.0
GOOD JOB
Randy B
|
Overall Experience
Rating:
5.0
GOOD
Randy B
|
First Impressions
Rating:
1.0
I don’t think it’s fair to not prorate the fees when moving out ...
Melanese N
|
Overall Experience
Rating:
5.0
It was a great storage unit ..I Appreciate the customer service and all ..thank up guys once again...continued to be of good service to your customers..have great day
Tammy W
|
First Impressions
Rating:
3.0
The staff and hours were beyond par excellent. The facility was very clean and well maintained. The storage lockers themselves could have been better. Shoddy wood construction.
David P
|
Overall Experience
Rating:
5.0
The ladies running the place were so nice, helpful and very pleasant. I was told it “wasn’t a good neighborhood” but the neighborhood is clean and the people are nice.
David P
|
First Impressions
Rating:
5.0
Everything was nice
Josephine S
|
Overall Experience
Rating:
5.0
Staff was always helpful & facility always clean
juanard g
|
Overall Experience
Rating:
5.0
Great!
james w
|
Overall Experience
Rating:
5.0
good
Meiko H
|
Overall Experience
Rating:
5.0
If this facility had more large walk-in storage it would be awesome. The manager Dee is awesome.
Andrea H
|
Overall Experience
Rating:
5.0
No comments
wesley r
|
First Impressions
Rating:
1.0
Manager does not have any reposobilitty with his job.
Heongjin Y
|
Reservation
Rating:
5.0
Enjoyed my stay.
Robert L
|
Overall Experience
Rating:
5.0
D and her staff are great! Very accommodating and always friendly! Thank you
Deitra L
|
Overall Experience
Rating:
4.0
Mice got into my storage. Some damage. Many droppings.
rich h
|
Overall Experience
Rating:
5.0
It was clean, quiet and there was always a cart and moveable stairs available!