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Alain PCustomer Reviews for U-Haul Moving & Storage of South Meridian
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super friendly and efficient and professional
Suttesian DGreat customer service.
Tyler TMy pickup location was changed last minute, and my equipment wasn’t prepared and ready when I got there.
Skyler BWe mistakenly returned the Uhaul a few hours after picking it up. We were told we should not need it. Then of course, the movers told me we DO need it. I called U-Haul and they would not let me restart the order. Twas a mistake on the mover's part and I had to lose a $600 U-Haul trailer because of it and the store was not helpful.
Ryan FA video showing how to do the pick up using the app. The app did not work well at all. I could not adjust the seat and had to get help. The truck did not have a full tank of gas for a long one way trip - inconvenient.
Sekarina Pgood experience; no suggestions
Kathy SYour corporate one 800 number quotes, a certain price and then the local U-Haul dealer completely screwed us. We thought we were gonna be paying $350 for a truck rental but paid over 700. My wife signed a contract she shouldn’t have, but they held her to it even though corporate quoted her completely different price. Buyer beware. Never use you all again.
Yeva LIf you need to rent a truck do it with Uhaul. They are very good!!!
Caleb CEveryone is always helpful and friendly
Raime CGreat experience. Quick check out and drop off. Saved me time. Reallly appreciate this location and the options it offers
Andrew Mnot sure
Steve YThe vehicle was clean but has several problems. 1. Loud exhaust leak, 2. Transmission shifting issues. 3 brakes squeak at every stop
James HBrittany and Damion gave me the hook, Thanks guys, I couldn't have done it without you! Blessings
MASON PThe lady that was at the check out when I picked up was not someone I would want representing my company. I had parked in a spot along the street side of the complex, which was not marked other than parking lines, she told me I needed to move my vehicle and I said sure but can we process the rental first she said once you love your vehicle. Fine. I move my vehicle and sure enough now there are 3 people in line in front of me 2 of which parked in the same spot I was told I needed to move from. Normally this wouldn’t be a big deal, however I was on a tight time line getting to a donation where our non profit chatter school had 1 hour to collect the donations. This whole show of power from a woman who chooses to enforce the “rules” only when she wants, cost me 20 minutes of that hour drastically reducing the amount of donations we were able to get. I am pretty pissed about this actually and 100% will not be going back to that location and will definitely think twice about using Uhual in the future which is unfortunate as I have done $1000s of dollars of business with Uhual.
Andrew BThe prices and pricing structure is kind of out of hand. You see an advertised $35 and then you end up paying close to $100 after all the fees, not including the mileage fees.
Kaleb EYou guys called me the night before my move, when I was gathered with friends to say my goodbyes. I missed the call, but received both a voicemail and a text urging me to call back because you all needed to speak with me. I stepped away and called back, just to wait on hold for 10 minutes and be transferred two or three times just for the call to end. I called back in an hour and the call was picked up and all that was needed was to confirm my reservation. That could have been a text. If that wasn’t annoying enough, when I did show up for my reservation, the location did not have any of the dolly that I have reserved. You spent all that time wasting mine to confirm my reservation, when you didn’t have my reservation ready.
Matthew LThe only thing that could maybe use some improvement would be maybe be a little more flexible. I didn't use the blankets I rented. I didn't even take the blankets out of the front seat. They were still in the bag sealed. I'm 70 years old recently divorced after 41 years. Moving by myself, let's of expenses and lots of things to remember. I had forgotten about the blankets being in the front seat I was so busy with moving. I think it should have been adjusted and not been charged, since I didn't use them. Daniel was great helping me get on my way when I picked up the truck.
Kimberly HExcellent and friendly service...Modern equipment and convenient location in Boise Metro...Easy website self check-out and check-in process.
Richard GGreat customer service.
KATHERINE FYou did well. Thank you!
Ivylani TCustomer service was poor
Joseph KYes, helpful and friendly.
Lucy JEverything was great
Mike SDropped off here before. Always had a great experience. Easy to drop off no matter what size the equipment.
James WThe one curious thing in my rental experience this time was it a lady called me to reportedly book the connection for the next day at 5:30 6 o’clock she took all my information, including the credit card and everything. I assumed at that time that she was charging for the rental, but when I went to the store, I had to repeat all that information because it wasn’t stored in this computer I don’t know that app. I don’t know how that happens and evidently the information that she took down was lost somewhere. She did a good job. It’s just if the sales agent young man at the store didn’t have that information I was curious about that but all in all is a nice experience. I do it again.
DOUGLAS FThey overcharged me for gas. They said I used a half a tank which is false. I even took pictures of it in the app when I returned it. Be wary.
Brett RVery quick and efficient.
Trampis WThe return process after hours is not as easy as I was anticipating. The QR code should take you directly to return options. I disliked having to download an app. And once I was in to find the return was again not as easy as it should be.
Kerry KThank you!
Cher CThe young man who helped with the rental of the hand truck was friendly and answered all of my questions. The young lady who I turned in the hand truck to was also friendly and also answered all of my questions. They both made this rental experience easy and enjoyable. Thank you!
LARRY MI felt very comfortable to store my stuff at this facility. Very clean and well maintained. Will recommend everyone to check this place out.
Asmani B | Overall ExperienceThe gentleman behind the counter struggled with the computer system and finding the keys He ended up Charging me twice One for 493.55$ The other charge was the correct fee of 413.65$ So now my account has a deficit of 493.55$
RICARDO DConsider putting a bench near the entrance… I used an uber to drop me off and pick me up afterwards… it would be nice to have somewhere to sit while waiting to be picked up.
Michael FU-Haul Moving and Storage of South Meridian Idaho treated me well. No problem with the drop off.
dennis jExcellent people and equipment! I'll be back next time I need a pick up truck!
Ken KAlways excellent service at the Meridian / Overland Uhaul.
Robert CThe man who called to inform me that my trailer wasn't available at the location where I originally made the reservation was very rude and unhelpful. He was argumentative, short, and eventually hung up on me. The location itself was fine, but it was a very frustrating experience.
Timothy GVery fast drop-off. Took less than 10 min.
James HNot sure. The process to get the rental (as a walk-in) was really easy. Not sure why/how we had to put in six gallons of gas on a 46 mile trip, so think the tank was not as full as we were told when we took it out. That was really our only question.
Jennifer HStaff was very helpful 👍🏻👍🏻
james m | First ImpressionsNa
Gordon RVery easy to move in but the customer service for the rental truck was terrible
DAVID H | Online Move InOur move-in was a disastrous fiasco. We purchased a 7x10 unit for $129/month. Upon arriving, I noticed that the unit didn't seem to match the schematics accurately. I measured it, and it was actually a 5x8. I let staff know, and this process was extremely slow. But I want to let it be known that none of this was the fault of Gabriel, who assisted us. He went above and beyond to make things right and he deserves more pay for what he did. We were forced to downgrade to a 5x10 because no 7x10 units were available. In fact, they weren't anywhere on the map of the facility, so I believe this specific size of unit did not exist and was some computer error. The fact that you can pay such a price for a unit much smaller than advertised is ridiculous. If I hadn't known better or thought to measure it myself, I'd be paying an extra 30 dollars a month! Additionally, once Gabriel gave us our new 5x10 unit, it already had a lock on it for some reason. So we had to wait even longer. But Gabriel came through again, and gave us a proper 5x10 that we could use. And use it we did. Overall the experience was very confusing and poor.
Dalton R | Online Move InExcellent customer service on pickup and dropoff. I like using the U-haul app as well. Texts are easy to use.
Rick BThe truck had more miles on it than I would have preferred, but it drove well, handled very well, and was in very good maintenance. Staff were very friendly and helpful.
JEFF COverall I have no complaints. Thank you
Maria RThe truck starter was going out and would not start easily. They didn't load the blankets in the back of the truck as usual... made us do it all. The uhaul app didn't work. The QR code for the after hours return also didn't work. When in the store they were unable to get the texted code to either my phone or my husband's phone. We were instructed to call the managers cell phone after hours return if the QR code didn't work and she didn't answer her phone. The girl who checked us out seemed very lazy not wanting to be at her job. We also still have not received a final receipt either which we need.
Selina AStaff was really helpful and courteous.
ALLEN C3rd rental in a row, fir our big move! I would like to thank this rental location, for being on top of it and very professional!
Kurtis BJust charge me one time not twice! They could’ve just estimated how much it’ll cost correctly instead of charge me extra. Also need more older people to work there since all the young people look at you like you’re weird and that’s disrespectful and discrimination.
DJ WGood experience and accommodating, but could have prob done without the texting and checking the phone during the transaction.
Michael LI didn't like the way the gas refill was tabulated. I drove the pickup I rented for a total of 16 miles and put in two gallons of gas figuring that even a pickup gets 8 miles per gallon. I was charged more than $7 extra for another gallon of gas they thought I should have put in. Having the tank full when renting and then just filling it up before returning seem like a much better way to go.
BYRON SLandria is a horrible person and sucks worse at her job. I have been a leader, business owner, employer and an employee. I hardly ever speak up about a person in a negative way but this lady is horrible. Terrible from beginning to the end, she needs to understand that the customer needs to be treated like a person, or she doesn’t have a job. Act now U Haul or Franklin will get business and overland will go down in sales. First neg review I have left in my 54 years but this one needs it. FYI other employee finally came out and helped me return my trailer, he needs a raise. Very kind and professional, even he knows she is a man hater customer nightmare. U haul you have a serious problem.
Trent SGet rid of Damien as an employee. Angry, disrespectful, unhelpful and I’m pretty sure hung over. Definitely did not want to be at work at 9am on a Sunday. The other worker I worked with that morning did a great job and should be commended for having to put up with Damien. The 2 workers I encountered when returning the rental the next day were a pleasure to work with. Suggestions to improve: Fire Damien and have someone clean the disgusting bathroom.
mike mI had a bit of an issue located the key drop off box but everything else was OK
Richard SI thought it was strange that you had to not only back out of where the truck was parked, but then continue to keep backing out an additional 30 or 40 feet to be able to exit the parking lot while both sides were completely packed with other trucks parked in a narrow configuration.
Brian FThe customer service was great. Location was easy to get in and out of. Dropped off the trailer with no problem. They also removed the charge for the dolly as the pickup location didn’t do so when I informed him he didn’t give us one.
BUZZ EThe U-Haul personnel I dealt with (in person, online chat) at all of the locations were friendly and helpful. Using my web account to check the status was a little unclear but U-Haul's email and text notifications made up for it.
Eric AVery friendly and very helpful. Very nice facility.
james p | First ImpressionsGreat service
shawn c | First ImpressionsGood location, well maintained and lighted facility, and helpful staff.
Robert D | Overall ExperienceMove in was flawless.
JOHN B | Overall ExperienceThe staff doesn’t know how to input a code or something on the so called security system. When we first arrived, we realized we had the wrong size storage unit. So we asked them to upsize us. They had us put in our code. It didn’t work. We came back weeks later put in our code at the door still didn’t work, we updated it again. Still didn’t work. They were nice enough to give us a month free but still had issues with our new code. I’m not sure how that’s simple of a system has that big of an issue . If this continues I’m going to report them to the Better Business Bureau. It’s supposed to be a secure facility. I need a secure place for a reason and I feel uncomfortable at this point.
Callie B | First ImpressionsAwesome experience w/staff and product.
Jesus S | Overall ExperienceGreat people!
Serafina D | First ImpressionsI moved out of my unit and left the door up and told the guy that I was moving out and I was still sent a notice of Leon enforcement email the guy has his airpods in and clearly doesn't pay very much attention to his customers and it's like this everytime I go in there he focuses on his music more than the customers.
Colton T | Overall ExperienceThis rental changed my life.
BRIAN B | Online Move InWorst prices in the treasure valley. Manager is rude and employees arent trained well or actually care to do their job.
Parker F | Overall ExperienceTop class facility! thanks
Kendall J | Overall ExperienceDamien seemed to think he was better than everyone, work his comments and things he was saying, it was super rude.
Colton T | First ImpressionsDamien was very helpful,! He personally showed me the location of my storage unit in the facility and how to log in & out which I appreciate!
ilania m | First ImpressionsBrittany is amazing 1 in a million
Steven B | Overall ExperienceThe alarm system has been sporadic on the indoor storage units, but the outdoor unit was generally unaffected. It is a nice clean new facility at a competitive price.
BRUCE E | Overall ExperienceStaff here is amazing! I couldn't have asked for a better experience! I've been at a lot of different storage facilities and this one is by far the best! Recommend all of your friends and family to come here for all of their storage needs! You have a lifelong customer with me as long as I'm in need of storage! Thank you again for the amazing experience all of the help! God Bless!
chris g | First ImpressionsGreat staff.
Jim G | Overall ExperienceI submitted an online move-out request, emptied my storage and then 6 weeks later, I received an email for a pre-lien for non payment.
Phillip K | Overall ExperienceGreat storage Brittany was incredible highly recommend
Steven B | First ImpressionsStaff is friendly and very helpful.
Greg L | Overall ExperienceThe gal checking us in for a unit was incompetent and very unfriendly unlike the gal on the phone I originally spoke to.
JENNIFER S | First ImpressionsBrittany Williams was amazing! She made the movement of our household items from a shipping container on a flatbed trailer to the U-Haul storage units easy and convenient. She was extremely helpful and customer oriented.
Greg L | First ImpressionsThe staff was friendly and very helpful. Great place for storage needs!
ROBIN S | First ImpressionsVery impressed with the friendliness and helpfulness of the staff and the layout and cleanliness of the overall facility
Robert D | First ImpressionsGreat place I recommend it had many storage units this is the best run unit I have ever seen
Ryan F | Online Move InMove in was very easy. The carts and elevators were very convenient. The only thing that was a little confusing was that not all of the security keypads would check-out to rearm the alarm
HOPE H | First ImpressionsThank u
Cameron F | First Impressionsthe young man in the office was very helpful, i believe his name was Dj ;)
Damien G | First ImpressionsThe access panel can be better at check in. The screen doesn't say if you're checked in or out kinda sucks. Sometimes it's says checked out its random
Randall O | Online Move InThe front desk young gentleman was very knowledgeable, helpful and efficient.
KELLIE B | First ImpressionsGreat people that were knowledgeable and friendly. They made the signup process easy
sheila h | First ImpressionsVery nice facility. I really like that you can leave gently used items that you no longer need or want.
Hugh R | Overall ExperienceAlk went well.
TODD F | First ImpressionsNice kids but think is older people know how to use codes and they would not go show me where my unit was it’s intimidating sorry
SHELLY C | First ImpressionsStaff had been more than helpful. Communication was very helpful and the app was very easy. Facility provided carts which made it very easy to move.
Jesus V | First ImpressionsFantastic service, the gentleman that helped us was fast , courteous and helpful
ANGELA M | First ImpressionsWould prefer 24/7 access to my belongings. And prices were rather high. But overall not a bad facility.
Dominic G | Overall ExperienceThe facility is a great convenient location with helpful and professional staff.
BRUCE E | First ImpressionsThank you all
rosaline a | First ImpressionsVery accommodating and friendly. Great service.
CINDY H | First ImpressionsLarissa, the manager, was super helpful and accommodating! Great experience renting a vehicle, getting supplies and storing some furniture!
Angela S | Overall ExperienceWe had a great experience with storing our home belongings here. It was very easy to set up and when we needed to make last minute changes they were kind and accommodating. When we moved our stuff out, everything was accounted for and in great condition. We've used other storage unit companies in the past that flooded due to snowfall, but we didn't experience that issue here which was a relief. Highly recommend!
Danny V | Overall ExperienceThe place looks really clean and we appreciated the fact that the units were elevated off the ground a little bit
Edward S | First ImpressionsGreat Customer Service. The store manager was always helpful and professional. Highly recommend this storage facility to everyone.
Carrie R | Overall ExperienceI was Impressed!
RENEE D | First ImpressionsGreat facility. Very helpful staff.
Scott B | First ImpressionsThe girl who helped me with the new 10x20 was friendly, professional, competent and efficiently excited the process.
andrew D | First ImpressionsShane, the GM, is a man of his word and he will take care of his clients! The facility is huge, with great big, well lit hallways! It’s super clean and convenient! Lots of carts available, as well as all you need in the office shop! Great pricing and a fleet of trucks of all sizes for your move! Location is right off the freeway for ease and access. If you need storage, this is the place!
CYNTHIA L | Overall ExperienceThe employees were super helpful and more than willing to work with me to find the right sized storage unit that check all my boxes. They made it easy.
Chessye C | First ImpressionsStop harassing me!!
Avonna M | First ImpressionsAppreciated every step. Easy to follow and the move in process was comfortable and incredibly convenient.
STACEY D | Online Move InThe staff he is amazing and Shane is AWESOME!
Katie M | First ImpressionsThe manager was amazing! So helpful and patient with us. Highly recommend this location.
CYNTHIA J | Overall ExperienceI would love to thank the young man that answered the phone and told me about the 1 month special. I think his name was DJ then the gentleman who helped process the entire time his name was Zach H. They were both more than helpful! They explained to me why they’re having the special and even told me some fun facts about the original owner of the company. So I just really enjoyed my time there and I would definitely come back to visit another time.
Stephanie R | First ImpressionsShane was awesome! Very friendly and patient, even when we set off the alarm by mistake. Really appreciated all of his assistance.
CYNTHIA J | First ImpressionsGreat to do online checkin & free lock. Thank you
LORI F | Online Move InWhile my overall UHaul experience this year (4 separate rental experiences) have been good, I had a particularly troubling and inconvenient experience with a U-Box rental in Utah. I would sincerely appreciate an opportunity to discuss it with a U-Haul customer service representative.
Kenneth P | Overall Experiencethe staff was extremely helpful and very nice especially compared to the experience we had with the U-haul in Orlando
Aloni S | Online Move InI can’t wait to get my stuff out of Public Storage! Uhaul has always treated us right.
David D | First ImpressionsGreat new place and location for me to use. Super helpful and professional staff. I highly recommend!
Valerie B | Overall ExperienceThe persons working one was really helpful but the other not so much, we had to go in twice to have them unlock our storage units the first time the kid zoomed around on his little Segway or scooter thing not being very helpful. I had reserved a 10x20 and I was unaware that it was 2 different storage units, so when I opened it I was like ummm this isn’t what I reserved, the kids had seen my reservation and didn’t tell me I had another storage unit right next to mine so I went into the office and asked what the heck and he was like oh ya you have the one next to it too and I was like okay can you unlock that one too? He was like ya give me a min, he hopped on his scooter or Segway and zoomed back to where the other storage unit was located unlocked it and zoomed away, he was just really unprofessional and rude in my opinion.
Teresa L | First ImpressionsSuper grateful for the month of free storage with my rental. I was in a tight spot and this saved me. Thank you, I would definitely recommend or rent here in the future.
Ryan M | Overall ExperienceStorage facility was nice unfortunately the employee rsvp the wrong size unit for me and when I got to my original storage facility they didn't have the size I needed so I had to go from Garden City to Meridian with a 26 ft truck and a whole crew that was helping me unload because of the employees mistake
Danette M | First ImpressionsWell when renting, I was told my unit was straight back, no turns. Well, they’re doing work and I had too many turns. They aren’t ready to rent yet… not convenient rooms, and would t open the disabled access. I’m disabled. But I couldn’t use the door closest to the unit. The guy who checked me in needs to not tell people inaccurate info. However, the unit was clean and the lady checking me in tolerated my frustration very well. So great customer service except the check in on the phone.
CYNTHIA L | Online Move InShane Porter and staff were exceptionally helpful. Brand new facility was perfect. Unfortunately, I tried to store a U-Box there. But facility is not authorized to take U-Boxes yet. I was directed to another U-Haul facility. Using the other facility apparently started a conversation about user transfer of U-Box that has not yet been resolved. So excellent experience at East Overland in Meridian, Idaho. Accusatory and somewhat threatening experience elsewhere. Would appreciate a call from a representative to discuss/mediate/resolve U-Box issue.
Kenneth P | First Impressions