Customer service representatives there were VERY unprofessionalAleeshya W.
Customer Reviews for U-Haul Moving & Storage of South Military Highway
Chesapeake, VA 23323
(Off George Wash Hwy & S Mil Hwy)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kimberly S.
Personal visits were fine but 45-50 minute wait times on the phone make doing business with U-Haul very difficult. Twice after holding that long, I was hung up on! This has been a common problem during all my dealings with U-Haul. If I ever move again there had better be an available unit nearby.Elaine S. | Overall Experience
Customer did not leave a comment.davon N.
Sales clerk was extremely helpful and friendly and made the rental experience pleasant. She was able to answer our questions and clearly informed us about our vehicle.Gerald H.
The owner was very helpful and friendly. The truck was clean. The downfall was that the alignment in the truck was way off which made for a difficult drive. It also felt like the transmission would slip every on e in a while.DANIEL M.
Customer did not leave a comment.Isaiah A.
Customer did not leave a comment.Monica W.
Customer did not leave a comment.Iris Y.
Customer did not leave a comment.INGRID C. | Overall Experience
The cab of the truck was full of mosquitoes.EDWIN R.
Customer did not leave a comment.Timothy B.
Twice I've visited location for moving boxes and moving van, custom service top notch & professionalRODNEY S.
Customer did not leave a comment.Terrence W. | Overall Experience
This location was excellent nice friendly employee Samantha at this location was AWESOME! Returning it was nice quick employee was great as well. The Hampton MERCURY BLVD location however was HORRIBLE the employees were RUDE. UNPROFESSIONAL Sarah needs to be retrained she lacked professionalism and she needs Soft skill training. I would never want to work with or for someone like her that would call employee names in front of a store full of customers and not acknowledge a customer's complaint! U-Haul needs to rethink her leadership position.Bernita J.
The experience was pleasant and seamlessly easy. The personal was professional and knowledgeable. Enjoy her energeticand enthusiasm she gave to me and the other customers she help.ylonda B.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.LETICIA S. | Overall Experience
Customer did not leave a comment.Darrell A.
Staff was very helpful and provided the best assistanceSharise L. | First Impressions
Customer did not leave a comment.kristin W.
Very efficient and friendlyTiffany J.
Customer did not leave a comment.JOE C. | First Impressions
Customer did not leave a comment.John S. | Overall Experience
Customer did not leave a comment.Curtis W. | First Impressions
Manager was very nice. Pleasant and super friendly.Lucy M.
Attendee to do a walk around the vehicle with customer. At the final destination, the attendee did a walk around (lights, emergency flashers, turn signals). I never checked these before leaving with equipment....I assumed they worked or UHAUL wouldn't have rented me the truck.Douglas H.
Customer did not leave a comment.EFREN M.
Muy amable y un buen servicioWendolyn M. | First Impressions
Samantha was friendly and helpful. Thank you for making my move so easyKEMILLESUMMER D.
The truck was fine. But we were charged an extra $80 for gas. We picked up the truck with just over half a tank. We're made to fill it up well past how full it was when given to us. Yes we should have taken a pic before we left of how full. But the location should have also seen it wasn't filled enough initially. Very displeased.Donald R.
Customer did not leave a comment.Christian S.
Customer did not leave a comment.Christian S.
I taught that I was rented a truck for $19.95 and my bill was $79.98 without any explanation .Raynard D.
Customer did not leave a comment.Erroll G.
Customer did not leave a comment.William W.
I tried to use the after hours self drop off (the link that was sent to me.) but it didn't work. So I was stuck at a very out of the way location, at 9pm trying to figure out how to assure that my returned trailer was accounted for. (the website allowed for location and took me through the first few prompts - is it clean, are there any damages, etc. but then then button to continue was gray and wouldn't let me proceed - despite trying every possible combination of yes/no, add photos, remove photos, re-open the link, trying a different browser. etcStephen R.
The agent was very kind and got us in and out of there quickly, even moving another moving truck that just pulled in and accidentally blocked the way. Many thanks!Kristel O.
Nothing. Great experience.Milton M.
My daughter told me and I alway tell my family ,go to the one on butler street nice customer service and alway explaine THANK YOUSherry P.
Customer did not leave a comment.Kirk B.
Samantha was awesome! Loved doing business with her.Gina R.
Sam was a life saver this isn't my first time working with her and every time she's a joy to work with. Polite, empathetic, she listened to my whole rant about my horrible move, and she went out of her way to wish us well. My entire day was ruined until I spoke to her.MARCELLA IRENE A.
Truck rental should be longer when you advertise 39.99 a day. Should be for entire 24 hour period.Leah S.
Customer did not leave a comment.Mario M.
Customer did not leave a comment.Stephanie R.
Everything was greatVeronda L.
The guy who checked me out did a great job!Julian W.
The person renting the equipment told me that if I return my trailer sooner I will be prorated, which was a lie !Adam W.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Brittany M.
Sammy was awesomeKyle A. | Overall Experience
Management was unprofessional!!!! Pick up location changed last minute.JohnDaren A.
The manager Samantha is the best. She is even polite the asshole people. Very nice staff and when you leave out of there you know everything is taken care ofDennis B.
Y'all need more trucks, or a good suggestion would be to make the regular pick ups, or somehow make the vans with ramps, y'all didn't have the small $19 truck, so I had to pay for the bigger truck just to go around the corner and pick up a single washing machineChristopher B.
Customer did not leave a comment.Latricia S. | Overall Experience
Customer did not leave a comment.CHRIS P.
Best service I have experienced in a long time.Latricia S.
You customer service person is very cold. He looks like he is mad all the timeKory H.
Customer did not leave a comment.Fred C. | Overall Experience
Location was very small. Office stinky. Sir William McCall who "helped" me was not helpful at all. Seemed very inconvenienced by my presence. Not a good experience. Van was priced well. Did the job wellEmma L.
Customer did not leave a comment.JOSEPH S. | Overall Experience
Samantha was very helpful, friendly and informative. Our experience there was a good one. We will definitely use you againLyn S. | Overall Experience
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Norman B. | Overall Experience
I've used 5 or 6 truck this year to move and this please and the people were absolutely the very best of any.!!!Connie S.
The best service I've had in a long time.Latricia S.
Customer did not leave a comment.Jeanara F.
The manager was very friendly and extremely knowledgeable and helpful. The facility was very clean and well organized. I will us this location for future needs. Thank you!!!Thomas B.
Customer did not leave a comment.William W.
Customer did not leave a comment.Brady M.
Coach your representative that was working 2/26/22 on customer service his attitude was unacceptable on all levels!!!Curtis J.
Customer did not leave a comment.NICOL NATASHA F.
Customer did not leave a comment.Chasity H.
Customer did not leave a comment.Jamillah G. | Overall Experience
Manager gave the Best Customer Service!PAMELAYVONNE B.
Customer did not leave a comment.Edward S. | Overall Experience
Customer did not leave a comment.M B. | Overall Experience
Customer did not leave a comment.TERAH S.
Customer did not leave a comment.TODD LAMONT H.
I rented a pickup truck to haul a trailer. They told me I had to buy my own tow hitch.SANDRAKAY J.
Customer did not leave a comment.TASHANA YVETTE S.
I rented a truck for $19.99, but paid $126. The fees are outrageous.GREGORYALLAN H.
Very friendly staffBrian M.
Customer did not leave a comment.ERROLL G.
Customer did not leave a comment.Samuel M.
Customer did not leave a comment.Ron K.
Everything was great. Samantha was exceedingly helpful and very informative. If she isn't in line for a raise or promotion you are missing out on advancing a great employee.Craig M.
Customer did not leave a comment.DARCUSDEADDREAD C.
Easy checkout and return.Erin A.
I have no further comments at this timeANDREI D. | First Impressions
The gentleman assisting me today was knowledgeable and friendly. When I walked in he was ready to help, set up my trailer without delay, and made sure I knew what to do when I brought it back. He said someday he'd like to have his own U-Haul business, if all U-haul businesses are run like his, then U-Haul is in good hands.ISAACJAMES R.
Everything was perfect!YESIKA EVELIA R.
Customer did not leave a comment.Patty M. | Overall Experience
Great service!!Raymond S.
The man who assisted with this rental did not want to be at work. Twice he stated he needed a better job. He seemed like he did not care about the customer. He forgot to hook the emergency brake away chain...only hooked it after I pointed it out.THOMAS T.
Customer did not leave a comment.William H.
Staff courteous and knowledgeable.Jeremy G.
He was very helpful. And unhooked it for meKENNETHRICHARD D.
Staff very rude left message for manager to call never received a call UNACCEPTABLEKIMAN R. | Overall Experience
Customer did not leave a comment.Dana G.
Customer did not leave a comment.Artincy H. | Overall Experience
Customer did not leave a comment.Alexus B.
Everything was great. I Appreciate the Customer Service from the gentleman who was on duty on December 18 between noon & 6p when I picked up the truck and dropped it off. He has been there several other times when I picked up supplies. A quick and easy transaction. Thank youDAVON CLINTON N.
Customer did not leave a comment.Allinez R. | First Impressions
Customer did not leave a comment.Duane M. | Overall Experience
Keep it your good serviceLINDA A R.
Customer did not leave a comment.Joann B. | Overall Experience
Customer did not leave a comment.Joann B. | First Impressions
The clerk on duty was so rude I will NEVER recommend this location. I called manager of course she did not return my callKIMAN R. | First Impressions
This is an amazing place. The owner has so much pride in her business.COREY ALBERT P.
Customer did not leave a comment.Antwain C. | Overall Experience
I really want to use the Greenbrier location but was able to work out the logistic problems with the help of a friend.Charles B.
Customer did not leave a comment.VERLANA M.
Customer did not leave a comment.Eric T.
The dude that was working he was very rude. He even hit me with a door bc I came outside and ask who was working the inside bc me and another customer was waiting he told me him n I have to wAit to be seen after he finish looking over two trucks I said o no we can walk out to store with so much stuff u r not professional at all and his reply was u cn wait or get out my store. He has broken glasses and not only that he was on the phone the whole timeTEKELA SHINECE B.
Samantha was fantastic. Very customer service oriented. Would definitely recommend this location for professional services.PAULA LYNETTE S.
Customer did not leave a comment.Katherine J.
Get people in there that have good customer service skill and know how to greet the customer when entering the establishment. I've never had a problem with this location until Nov. 14, 2021. The representative was very rude. The one representative never greets the customers and looks as though he don't want to be bother. I came in one day for a rental truck. They didn't have any and instead of say let me check another location. He just sat there and didn't even attempt to call another location. The Manager Samantha is really respectful and always willing to assist you anyway she can. One person can mess the entire business up.Linda H.
Customer did not leave a comment.Doug S.
Great customer service Sam was very helpful with my situationIsabel M. | First Impressions
I HAD a Great experience with Ya'llReggie B. | Overall Experience
Customer did not leave a comment.ROBERT ARTHUR C.
Customer did not leave a comment.ANDREW D.
The website is difficult to use and every time I call in, I'm the twelfth caller in the queue. I've been hung up on twice, no one returns my calls, referred to an office in South Carolina, even though we were looking for a place in Virginia, the list goes on and on. UHaul needs to step up it's game.Elaine S. | First Impressions
The lady that assisted me was very nice and helpful.Craig C.
Customer did not leave a comment.Cynthia T.
Picked up on problems that others did not. Would be helpful if they had any tools available.MICHAEL EMIL G.
Love you uhaul I usually I have not complaints. This last location was but my vehicle was dirty outside and ok inside. The staff member in the am was so direct but no problems. Uhaul charge us $25 for dirty vehicle what do I get when I have to deal with a dirty one. I had no time to change vehicles.DARLEEN YVONNE D.
Customer did not leave a comment.Martha R. | First Impressions
I have no further commentsANDREI D. | First Impressions
Customer did not leave a comment.Michael S. | Overall Experience
The manager is freaking awesome! I love her energy!!!!Shirronda J. | Overall Experience
Customer did not leave a comment.Patty M. | First Impressions
Customer did not leave a comment.audrey g. | Overall Experience
I have had my storage unit for a number of years and I have never had a problem. At the time of closing my unit I met with the manager she was extremely nice, very polite and concerned that all my needs were met, I appreciate that !!CHERYL A. | Overall Experience
Awesome experience!Ramel W. | First Impressions
Samantha was thorough and very friendly. I would def recommend this storage or rental facility to anyone!!Roberta M. | First Impressions
Staff was friendly but not helpful. Free month of storage has conditions. We had to pay for it plus buy the required unit lock. Not happy at all!Elaine S. | First Impressions
Only problem I had was when someone parked the Uhaul truck in the lane I was in when I was leaving. When I explaining to the gentleman in the office he said I had to back up. Myself and my my mover had to drive backwards down the aisle in order to get out. When all he had to do was tell the person to move the Uhaul truck to allow for others to get out. But Overall it was great.KAREN M. | Overall Experience
Samantha was very very helpful kind and had awesome Customer Service….. Thank youShavonne S. | First Impressions
Samantha was a great help in our transition down to va from my. She made things very easy. I would highly recommendJUANITA H. | Overall Experience
Experienced roaches and staff level of service is subpar.Angela H. | Overall Experience
Customer did not leave a comment.DAPHNE B. | First Impressions
Customer did not leave a comment.Elizabeth A. | First Impressions
The manager Sam was very rude and I would never rent from that location!!Andrea J. | Overall Experience
Customer did not leave a comment.Duane M. | First Impressions
Customer did not leave a comment.Dan M. | First Impressions
Customer did not leave a comment.Anna C. | Overall Experience
Everything was great, just didn't like the increase every yearLaverne H. | Overall Experience
Samantha is great to work with and demonstrates excellent customer service.Tonya B. | First Impressions
Everyone at this facility was Awesome!! Especially Samantha. She was such a help for us and we really appreciated her kindness. We are from out of state but I never worried about our storage! Thank you!!!Barbara R. | Overall Experience
Samantha was very helpful and always very nice.Catherine B. | Overall Experience
Customer did not leave a comment.Janet L. | First Impressions
Customer did not leave a comment.Janet L. | Overall Experience
Sam is the BEST. Customer service is a BIG deal and Sam has excellent skills and makes people feel special and valued. Thank you Sam for being amazing and know for sure I am happy to recommend UHAUL to friends and family because of my experiences with Sam. THank you!!!!!Tonya L. | Overall Experience
The facility and the staff were OK enough. The problem was with the lack of discretion with their billing reminder system. We had a death in the family soon after we packed the unit. I had not yet set up the auto pay and missed the first payment by a few days. Instead of sending me a friendly reminder, they mailed a very threatening past due letter by way of my neighbor whom I had assigned as our reference. I was terribly embarrassed and mailed a check immediately BUT before it arrived they sent the neighbor a SECOND letter onkly a week after the first letter, with NO comparable letter to me. I was now very ANGRY as well as doubly embarrassed at this very unnecessary move on U-Haul's part. I called the local office and complained and assured them I had just mailed a check. The lady showed NO empathy at all and flatly explained it's company policy. I called corporate and they said someone will be contacting me shortly. It's been five months and I'm still waiting. NEVER NEVER MISS A PAYMENT for U-Haul storage - not even by a few days!!! U-Haul really hates that and will immediately come after you and your reference person with threats.Orlen S. | Overall Experience
My overall experience has been EXCELLENT!!! Your UHAUL store has been there in my unforeseen storage need. They have/had the the BEST Customer Service and more than exceeded my expectations for almost 8 years. I cannot thank you guys enough. I would highly recommend your business to my family and friends. Keep up the AWESOME job and GREAT Staff support!!! Again, thanks for during business with me!!! Mr. D. TurnerDAREN T. | Overall Experience
Samantha was a breath of fresh air. She was professional, thorough and funny. Excellent customer!Cynthia R. | First Impressions
Sam is AHH-MAZING!! My experience with her has been nothing short of professional with humanity. Please be sure to keep her informed of all opportunities for her growth with Uhaul. I would love to stay in touch with her as a friend.Daphne G. | Overall Experience
Customer did not leave a comment.Thomaszina J. | First Impressions
Great place and peopleScott S. | Overall Experience
Sam was warm, welcoming and informative. My van rental experience was seamless and I am glad I also chose to rent a storage unit at this location.Karen W. | First Impressions
Customer did not leave a comment.Paula L. | Overall Experience
Great service at fair market valueGlen W. | Overall Experience
Customer did not leave a comment.Anita T. | Overall Experience
Samantha is awesome. She went way above and beyond to help me get my motorcycle into a storage unit because I was moving to Florida and had to come back for it later. She is the kind of employee/coworker I wished I had more of in my line of business. Keep this one or others will.GREGORY H. | Overall Experience
Samantha was awesome! Had such a great experience with her! Definitely will recommend sending people her way! Y’all got a A+++++++ person there! Don’t ever lose her!Shelby M. | Overall Experience
Customer did not leave a comment.Billie M. | Overall Experience
Samantha is AWESOME!!! Had such a great experience thanks to her!!!!! Definitely WILL recommend to anyone who needs to either rent a truck or a storage unit to see Sam!Shelby M. | First Impressions
Great experience from GA and VA. I would highly recommend and tell my family and friends about using.Paula L. | First Impressions
Great and Friendly atmosphere.Edward W. | First Impressions
Customer did not leave a comment.Matthew T. | Overall Experience
The entire Uhaul experience was horrible from start to finish. I moved from Florida to Virginia, made a reservation online, then spoke to a rep on the phone to be sure everything was in line. I rented a truck and was offered a free month of storage with my rental so I accepted and requested that I return the truck at the same place as the unit, a 10 x 10 climate controlled unit. I stressed climate control and was assured that my unit was reserved. When I got here, the unit was a 10 x 15 NON climate controlled. The manager was very snooty and insisted that I had reserved it and no cc were available. I had to leave my stuff here for a few months as I was in an accident. I just spent $250 to move my things to a different storage facility because my things were filthy, water had gotten in and mildew was on some of my furnture. There were also tons of dead bugs in my things. I rented a truck from this location to move - arrived to find they had cancelled because I was not there at 8 am. I told the (again) very rude and condescending manager that I was not made aware that I had to be there at 8 and she was short, cut me off, insisted that her employee said that, lectured on and on. Absolutely zero customer service. Turns out there were other trucks available, she could have apologized for the misunderstanding and made for a positive experience. I would not recommend at all. There are plenty of other storage facilities around here. For the record, the other employee was very polite.Julia Y. | Overall Experience
Customer did not leave a comment.Paul L. | Overall Experience
Most staff member s we nice and helpful. One was not.VEDA AMANDA H. | Overall Experience
Customer did not leave a comment.Geoffrey S. | Overall Experience
Customer did not leave a comment.FRANK M. | First Impressions
Awesome!!!!Michelle D. | Overall Experience
Customer did not leave a comment.Brenda P. | Overall Experience
Very Helpful and Courteous staff...always clean and well kept surroundingsSarah J. | Overall Experience
Samantha was wonderful! Very kind and helpful over the phone, would definitely recommend!Adrienne g. | Overall Experience
The staff is great! It’s not climate controlled but the cleanest I’ve seen. The staff really takes care of the place which makes me feel comfortable having my things there.Shirronda J. | First Impressions
Customer did not leave a comment.Mark H. | Online Move In
Extremely friendly service. Loved the customer attention.SCOTT E. | First Impressions
Customer did not leave a comment.John S. | First Impressions
Customer did not leave a comment.JAMES W. | Overall Experience
Thank you for your help and Service was very much appreciatedGardeen J. | First Impressions
Customer did not leave a comment.Lamont J. | Overall Experience
The people are very nice here! Glad I chose to use this facility.RHONDA D. | First Impressions
Nice, friendly staff. Too expensive......TORRENCE W. | Overall Experience
Great Service, Very Knowledgeable, Kind & FriendlyTramaine R. | First Impressions
Easy access. Nice unit. Great customer service.Jeff W. | Overall Experience
Nothing to say just will never use them again.Tammy B. | Overall Experience
We've been using this storage for around 4 or 5 years. We had problems trying to get it moved but due to health issues, couldn't get it out. But thank God it is done!!Pamela G. | Overall Experience
never a problemCharles O. | Overall Experience
Great service, Samantha really helped us to the maximum extent possible.mariel r. | Overall Experience
Sam made our experience fantastic! She is a great employee.Shawn H. | First Impressions