Our location was changed last minute. Credit given didn't cover the extra miles we had to drive for pick up and drop off. Very disappointed.Wyatt S.
Customer Reviews for U-Haul Moving & Storage of South Mountain
Phoenix, AZ 85042
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Lisa M. | Overall Experience
The manager of that location is great, he helped me really good and was very friendly on the service providedSergio R.
Customer did not leave a comment.Brian B.
This location has a lot of items and storage. I will be going back tomorrow to check out the storage. I really need itTammie L.
Customer did not leave a comment.Ken F.
Nobody offered help. Instead direction was confusing â€” was told to move it three times.ryan K.
Customer did not leave a comment.craig L.
Customer did not leave a comment.Brian B.
Customer did not leave a comment.Robert F.
Customer did not leave a comment.Jehoiachin I.
Make sure Regis McCusker (I think that's how his name is spelled) is helping everyone because he is an amazing worker!Timothy W.
Great serviceVictor L.
Customer did not leave a comment.taiwo A.
Store Manager, Eric, was always very helpful and good to work with. Would definitely return but we moved out of the area.Ronald W. | Overall Experience
Customer did not leave a comment.Dwayne H. | First Impressions
I have rented at this location before, has been great to me, please get these guys a cooling system.Chass C.
Customer did not leave a comment.Desiree G. | First Impressions
I would recommend an additional staff member or maybe more to assist with how busy this location is. The line was wrapped around the store with several irritated customers and a single staff member attempting to run the desk.Zackary T.
Customer did not leave a comment.SUNG P.
Customer did not leave a comment.Emmanuel M.
Customer did not leave a comment.Larissa F. | Online Move In
POOR customer service from start to finish.Sequoia tried, but still didn't get it. It took over 3 hours + 8 phone calls to have services ordered. My order + the credit card was in the name 'Brantley', yet they call me 'Hellendrung'. I was quoted 6 different prices YET NOT ONE PERSON would listen. THEY just ALWAYS talked over the issue at hand, ALWAYS blamed the computer system or ME (which by the way STILL has the wrong order and doesn't show the correct order) I received over 9 text messages yesterday with the wrong times stating the U-boxes were being picked up WHEN THEY WERE ALREADY PICKED UP!!!! I had to ASK for an apology, was not offered anything for all of the mistakes, my time and the lack of knowledge on anyone's part. This started off in a negative direction with several others before Sequoia was in play. I never visited the store location so I have not idea how to rate it. Jacquelina Brantley firstname.lastname@example.org 612.720.8300Jacquelina B.
Once again, had to wait in a very long line to return my rentals. Once I got to the front counter after waiting at least 20 minutes, the gentleman was somewhat rude, pointed towards the parking lot and told me I need to be over there to return my units. I did so, the young man was very friendly out in the yard. A couple days later I get a call from U-Haul saying that a customer is waiting for the trailer that I was supposed to drop off, which I dropped off on Thursday, July 28. After dropping off the equipment, I never received an email confirmation or paperwork from this location saying that the transaction was complete. I didn't really appreciate the phone call saying that they're still waiting for me to return an item that I already returned. You folks Gotta get that fixed.George A.
None of the garage doors worked. Customer serv help was lessened due to lack of available employees. Another lock was placed on my unit w/o knowing, it took an hour to get door working, get keys to lock, wasted rental tine & u charged an extra day, SMH! Truck didn't want to start, battery slow, jerking on freeway, SMH!!! NEVER WILL RENT OR RECOMMEND THIS LOCATION!!Thomasina Y.
Krisa @the 3rd st on Baseline location, has great customer service and treats all the customers with care and respect, she is exceptional. I am a longtime customer and I really enjoy renting from UHaul and that location. I will continue to be a customer with Uhaul, Thank You very much !Donna L.
The owner informed me that he would not honor a free month of storage for having rented a 20' truck. I spoke to customer service the day prior and was told there was a reserved unit for me and that the offer was still on the table; I even received an email stating such. I was forced to pay for a 5x5 because I desperately needed the storage since I had not expected to be turned away initially. Seems silly to offer a free month of storage for applicable/eligible truck renters, then change up at the drop-off location when they are expecting to use it without additional costs.jermey L.
The person at the counter inside the building wasn't very friendly, nevertheless, the young man who was outside that helped us was very pleasant.George A.
Customer did not leave a comment.MARLO B.
The location was good, but I will never recommend Uhaul again. I reserved a 26' truck and 3 days before I was supposed to pick it up I was told only 15' trucks were available. I had to scramble and no one else had a truck. I finally got a 20' truck and it was too small for my stuff. I was then given a 26' truck the next day and had to move all my stuff from the 20' to the 26' and it was an awful experience.SPENCER W.
Very friendly and accommodating. Thank you!William M. | First Impressions
Customer did not leave a comment.claudia V.
Customer did not leave a comment.TRELDY KRISTY D. | First Impressions
Te appliance dolly glide belt was missing so it make it hard to do the jobGUSTAVO G.
Hire staff that reads the contract to its customers rather than texts and checks pregnancy tests on her phone during the transaction.Casey A.
Customer did not leave a comment.Marco Z.
This location seems to have a very slow process to work with customers. No profile is set up which makes your rental time shorter because of arduous lines, and lack of staff. The location is convenient but not well managed .martha P.
Excellent serviceSANDRA G. | First Impressions
Customer did not leave a comment.Carl W.
Customer did not leave a comment.DARRYL R.
Waited too long for manager to come to the office and print my receipt. No directions on where to park the truck.Joel H.
Customer did not leave a comment.EFREM J.
Customer did not leave a comment.Karla K. | Overall Experience
Customer did not leave a comment.John W.
Last time-2 years ago, we had a disappointing opinion, but this time, everything was just perfect from timing, notification to friendly staff! I am so glad that U-BOX improved their service!!Yukari N.
Customer did not leave a comment.Johnny M.
Customer did not leave a comment.Mia G. | Overall Experience
Your service sucksBarbara P. | Overall Experience
Best U Haul place anywhere - great staff - excellent service - best equipment - and their storage units are the best and good price -DIANE M.
Customer did not leave a comment.SERGIO M L.
I have already recommended people to you guys.OPHELIA A. | First Impressions
I rented a truck and a car transport for moving from San Jose, CA to Phoenix, AZ. I've never used a car trailer before. I selected this location as my drop location for both the car transport and the truck; however, when I arrived in Phoenix, my drop off location was changed to a different location and I was not notified. I tried to get help at both the new location and at this South Mountain location with unloading my car and returning the car transport but both locations were unwilling to help me and both locations told me they didn't know how to change my drop off location. They instructed me to call the customer service number and get help from them. I was eventually redirected to a different Uhaul location 30 minutes away where they helped me unload my vehicle and return my equipment.Adam G.
When I put my reservation in, I spoke with Traffic in Tampa Florida and they said I couldn't have it shipped and stored too Casa Grande Az because there wasn't storage there. My household goods went to Phoenix. When I called to have them scheduled for delivery, the gal said she couldn't locate me 3 U-Boxes. Finally she was able to after I provided her with the box numbers and then she said it would be an additional charge for the boxes and insurance. I explained that I paid for the box rentals upfront and that was incorrect. I was charged an additional amount for delivery from Phoenix to Casa Grande which I asked about in the beginning and was told the amount quoted to me was for delivery from Tampa to Casa Grande but that wasn't the case. When my boxes were delivered, I was given a time for 10:15 am to 12:15. I got a call from U-haul at 9:30 the they were at the storage until to deliver the boxes and I had just order breakfast at a restaurant and had to let the food go and go to the storage until. Once I got there, the gal who was helping with the delivery said they had to pick up 3 boxes and then deliver mine at the same location. It was a nightmare from beginning to end. The gals on both end doing the delivery of the boxes were amazing but the people coordinating and giving pricing and correct information were well below what I would have expected for a company of this size. I was give misinformation from several different people I spoke to. Very disappointed. I hate to say that because have used U-Haul several times but this was not a good experience at all.TAMARA E.
Thank you for all your kindness 7 13 22 at closing hour you was very helpful to my 87 year old father. It was over and beyond your help again thank you.R J N. | First Impressions
Customer did not leave a comment.Rickie B.
Customer did not leave a comment.NATHAN M.
Customer did not leave a comment.ScheKarace M.
Customer did not leave a comment.John D.
Customer did not leave a comment.Alicyan J. | Overall Experience
Customer did not leave a comment.Kathryn T.
Great jobJASENKO S.
Drivers side visor is not working well other than that everything was good.Sherri W.
Customer did not leave a comment.Raymond C. | Overall Experience
Customer did not leave a comment.PEGGY S. | First Impressions
Customer did not leave a comment.Colleen M.
Customer did not leave a comment.Rahif K.
Permit system-wide searches for missing U-Boxes by the serial number. Do not give all employees the power to add arbitrary U-Box numbers to an existing contract. Require explanations for decisions to split and delay shipments.Frederick G.
I was hung up on multiple times when trying to contact customer service because my box was not delivered when it was supposed to. They never called to confirm a time or day and a U-Haul said they tried to contact me but didn't. When asked why my things weren't arriving on time I was give multiple different reasons. My things were delivered 5 days late and I STILL had to pay for the deliveryCaitlyn H.
Customer did not leave a comment.HUBERT D.
Customer did not leave a comment.Jake L.
All employees at the location were great. It was the best experience I had renting a truck Thank you so much.Mary L.
Customer did not leave a comment.ANGELA L. | First Impressions
The staff isn't very knowledgeable and I still haven't received my $60 deposit they said would be returned the same day I returned the equipment because it would remain as â€œpendingâ€. Not true.Claudia G.
Customer did not leave a comment.Klydie G.
Customer did not leave a comment.Jane H.
This location was a bit understaffed - we waited about an hour to get the autotransport unhitched from the UHaul truck. Unfortunately some customers ahead of us in line got quite angry about this. Otherwise the staff were friendly and knowledgeable.Brielle O.
Customer did not leave a comment.Jennifer M.
Thank you!Brandon R.
Clean, organized facility. Very friendly, helpful staff.Stephanie C. | First Impressions
Customer did not leave a comment.Stephanie C.
It was overall a terrible experience. It was a waiting game for every step of the process. from reserving the storage unit (that apparently i didn't no reserve even though in was clear with my intentions), opening thus storage unit, reserving the moving truck ( even though i was given and charged for the truck i did not reserve), picking up thus truck and dropping it off as well. also whoever Eric is to that branch is the definition of â€œno sense of urgencyâ€ it was almost painful to give my hard earned money to somebody that did not seem like they wanted it. overall a terrible experience and if i was not in need of this equipment and unit i would have absolutely went somewhere else to avoid the additional stress. do better for the people that come after me please.Bryson E.
Customer did not leave a comment.CRYSTAL T. | First Impressions
Customer did not leave a comment.Michelle U.
Customer did not leave a comment.Stephanie A.
Customer did not leave a comment.Brandon D.
The entire staff was amazing with positive, friendly, helpful attitudes and excellent prompt customer service. This location is awesome. They always have enough trucks to suit their customers needs.Samara M.
I was given a truck without a catalytic converter. The truck was very loud and would not get up to speed. Like it was slipping gears. Since I don't normally drive 26 ft trucks I didn't know anything was wrong.GARY R.
You are the best in self movingMohamad F.
Customer did not leave a comment.Ronnie R.
Customer did not leave a comment.Marcy P.
Customer did not leave a comment.Arthur B.
Customer did not leave a comment.Jayne P. | First Impressions
Customer did not leave a comment.Salvador L.
Just greet each Customers with a Hi and a Big 😊 Smile Job will be well done.Cherrie P.
Customer did not leave a comment.MARISELA D.
Customer did not leave a comment.Robert F.
Keep hiring professional, personable people like Karisa on Baseline in Phoenix, and Johnny on Bayshore in San Francisco. Everyone, and everything was Excellent 👍â€¼ï¸ Thank you all so muchâ€¼ï¸ Sincerely, Patrice KwasniakPatrice K.
Customer did not leave a comment.twona F. | Overall Experience
Customer did not leave a comment.Steven M.
Provide customer service. I asked if upon returning vehicle I could pay with another card and I was told yes. Upon returning vehicle I went back to office and tried to pay with another card but was not able to because they had already charged the card I used to hold the estimated rental on. Additionally, have more workers. Long line of people waiting and only 1 person working front desk.nathan H.
Customer did not leave a comment.andre R.
Customer did not leave a comment.JOHN H. | Overall Experience
Customer did not leave a comment.emin O.
I rented an RO trailer and they issued me the oldest one there. It did not have the lift to raise or lower it on and off the hitch. It was laying all the way on the ground. I mentioned to the workers that I have a bad back and it's going to be difficult getting it off. I pointed out there were 3 new ones a row over. And I was told this was the one on my contract. I had to make sure i had someone there to help me to return the trailer as I would not be able to pick it up on my own. I had to pay someone for their help. I just think it unacceptable to rent out something that is missing parts and can cause injury.Michael E.
Customer did not leave a comment.Charles T.
Customer did not leave a comment.Delores C. | First Impressions
Customer did not leave a comment.Cecelia B. | Overall Experience
Customer did not leave a comment.jack allan h. | First Impressions
I appreciate all the help they gave me!! They were a lot of help when I couldn’t do it and still made it possible for me not to lose my valuables!! Thank you guys!!Lisa R. | Overall Experience
Customer did not leave a comment.MANUEL A.
Customer did not leave a comment.Cheryl C.
Customer did not leave a comment.Liberty V.
Customer did not leave a comment.Rebecca H.
Slow customer service. Was charge extra when I shouldn't have been. Will be disputing charges and not using location ever againTerrance T.
Have more people working the firont desk at one time. Otherwise, customer service and my experience were excellent.Michelle V.
Get cruise control installed in your trucks!Riley R.
Customer did not leave a comment.Ray W.
Guy who hooked up my auto transport to the truck was great!Lauren K.
Very good retired military worker â€” he's the workhorse.DAVID O.
Customer did not leave a comment.Senina W.
Was told I never returned uhaul . Got charged more than was quoted on. Unacceptable.Abel M.
The cab was dirty, dusty, food crumbs from last user etc. We had to wipe it down and clean before use.Laurie S.
Customer did not leave a comment.Stephanie R.
Staff seemed nice enough, but it took over 20 minutes to turn in a truck, they seemed rather shorthanded.Arthur R.
The guy I dealt with didn't talk to me at all. Ignored meRick R.
Customer did not leave a comment.Brendon F.
Customer did not leave a comment.Sabrina C. | Online Move In
Customer did not leave a comment.Curt C. | Online Move In
Customer did not leave a comment.Ledonia N. | First Impressions
Customer did not leave a comment.ADAM R. | Overall Experience
Customer did not leave a comment.Constance W. | First Impressions
FIVE STARS”James T. | Overall Experience
Keep doing what you’re doing. Great staff.ABDUL S. | Overall Experience
Customer did not leave a comment.Kevin K. | Overall Experience
Customer did not leave a comment.VANESSA C. | Overall Experience
Customer did not leave a comment.BEVERLY B. | Overall Experience
I was told by an employee I could only access my unit during business hours 7-7:30pm and that had always been the case. I then informed the rep that hadn’t been my previous experience storing with other UHaul locations. My account was also reported as past due when my due date hadn’t yet passed. I wouldn’t recommend this location to anyone as they seem to make up their own rules and not a reflection of my overall UHaul experience. Very poor experience with this location.Ayesha B. | Overall Experience
Customer did not leave a comment.Thelicia C. | Overall Experience
Customer did not leave a comment.April S. | Overall Experience
Customer did not leave a comment.Doris S. | First Impressions
Great customer service and knowledgeable personal!Stephen N. | First Impressions
Customer did not leave a comment.Robert F. | Overall Experience
My only suggestion is to improve the access to units which always set off the alarm. Entering my code never seemed to work. The staff would tell me just to ignore the alarm, which was fine but not sure that’s a good use of the staff’s time. They’re always so busy helping customers :-)Kelli N. | Overall Experience
Customer did not leave a comment.Christine P. | First Impressions
Customer did not leave a comment.Samantha F. | Overall Experience
Awesome experience all the way around!Genevieve S. | Overall Experience
Customer did not leave a comment.MIKE R. | First Impressions
The staff goes above and beyond and so kind and helpful always - this facility is the best just outstanding I would recommend them for everything and to everyoneDIANE M. | First Impressions
Customer did not leave a comment.Chyna C. | Overall Experience
Buen Servicio , mejorar aseo, mantenimiento y vigilancia : :) Nuestra experiencia fue buena, en el sentido de que pudimos mantener nuestras cosas guardadas, en buen estados, durante el tiempo de transicion pudimos seleccionar que llevar,donar o botar...fue agotador pues no contabamos con mucha ayuda de familiares. Simembargo habia personas muy solidarias gracias a Dios! Por solucionar ..improvec..:( Solo observamos ciertas circunstancias...algunos sitios y carritos sucios, especialmente descuidafos los baños, la gente no cuidaba de este servicio...y al no haber papel higienico disponible, lo atascaron con las toallas...y el otro baño familiar era horrendo y apestaba ...(stinky and dirty)...creo un poco mas cuidado para el aseo y mantenimiento del lugar ...ademas de vigilancia..una noche, tirando unos cartones salto un hombre de dentro del basurero ( a homeless) ..esoces peligroso ! (Dangerous) yo grite y corri..nadie se inmuto...:( Pero en general aunque no fue perfecto,cumplio su funcion , y edtsmos muy agradecidos por ayudarnos en esta dificil situacion durante epoca de Pandemia y perdida de un ser querido.!! Muchas gracias!!Esilda T. | Overall Experience
Customer did not leave a comment.anna w. | Overall Experience
ExpensiveJohn L. | Overall Experience
Workers here are very helpful and lookout for the customers needs!jacob e. | First Impressions
Customer did not leave a comment.Ahsan A. | Overall Experience
The customer service I received there was excellent and the staff was very helpful. I rented a trailer there as well and great service. ThanksDavid L. | Overall Experience
This is the first time I’ve ever had a negative experience with UHaul. For starters, this location which is normally well staffed only had one rep at the counter. While the rep was very helpful it was obvious he was overwhelmed. To make matters worst I was later told the facility closed at 7:30 pm and customers could not access the location. Something I had never experienced at any other UHaul storage facilities and very unacceptable. When i expressed my concerns I was told people were caught sleeping on site. If true, you hire security not limit access. I was very disappointed in my experience and would not recommend this location to anyone.Ayesha B. | First Impressions
Customer did not leave a comment.james c. | First Impressions
Customer did not leave a comment.PAUL G. | Overall Experience
Customer did not leave a comment.Deborah G. | Overall Experience
Customer did not leave a comment.KOELLE K. | Overall Experience
Everything was convenient. The far walk had me worried but there were plenty of moving carts to help!ASHLEY D. | Overall Experience
Customer did not leave a comment.Tiffany B. | First Impressions
I am downsizing from two units to one. I’m still there😁love the facility…it is safeJESSI M. | Overall Experience
Customer did not leave a comment.Kamilla G. | Overall Experience
Customer did not leave a comment.Tyiease S S. | First Impressions
There was a poison thing in the unit.Crystal O. | Online Move In
Customer did not leave a comment.Cristobal A. | Overall Experience
Customer did not leave a comment.Collette W. | Overall Experience
Customer did not leave a comment.Israel O. | First Impressions
Customer did not leave a comment.Ronald P. | First Impressions
Lousy service, incompetent staff, dishonest, will tell you one price and then overcharge you a different price, again and again. Taking our business elsewhere.Brandon B. | Overall Experience
All the staff were helpful except for onw who rold me there were no 5x5 units available. I asked again with another agent agent and found out there were units available. Every other assoicate were very helpful.David L. | First Impressions
Customer did not leave a comment.Cristobal A. | First Impressions
Customer did not leave a comment.Frank M. | First Impressions
Customer did not leave a comment.ORVILLE WARREN C. | First Impressions
Customer did not leave a comment.SHIRLEY M. | Overall Experience
The staff was unprofessional. They never asked to see and ID or went over all the info they had on file in ase anything was incorrect. When I told them something was incorrect after seeing it on the printed paper, i was told “oh just come in one day and we can fix that”. I mean come on, I’m standing right here just do it now. Very lazy…Andres S. | First Impressions
Customer did not leave a comment.Monique C. | Overall Experience
Customer did not leave a comment.Georgia B. | First Impressions
Customer did not leave a comment.alyssa c. | First Impressions
I’ve never put everything I own in a storage facility so I was scared but they were all very nice and helpful But always had to wait forever to get help in the office because they always had people in training left by theirselves And would have to go find the manager or someone to answer questions and helptami s. | Overall Experience
Customer did not leave a comment.Ebony O. | Overall Experience
Customer did not leave a comment.ARLANGA D. | Overall Experience
Only thing I don't like if you out on the 2nd of the mouth you still have to pay for the whole month meantime if you move in before the 1st of the month you have to pay for the days before the 1st that should work both waysLatonia H. | Overall Experience
Customer did not leave a comment.Adriana R. | Overall Experience
Customer did not leave a comment.Scott F. | First Impressions
Customer did not leave a comment.paulo r. | First Impressions
Customer did not leave a comment.Tami M. | First Impressions
Too expensive doors are broken The door was broken so when I try to get some of my clothes out of my storage so I can go to work I was unable to get inside so I had to purchase new clothes and shoes and I work during the office hours my pin did not work then they gave me a card and it didn't work also I was overchargedBRITTNEY T. | Overall Experience
Customer did not leave a comment.Michael J. | Overall Experience
This is the best Uhaul in Arizona hand downLove J. | First Impressions
Customer did not leave a comment.Asia M. | First Impressions
No one is cleaning the bathroomslajoyce c. | Overall Experience
Great staff! Great service!Wanda S. | Overall Experience
Staff was very clear and thorough when explaining where everything was located and how to access the facilitie