Customer Reviews for U-Haul Moving & Storage of South Philadelphia

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of South Philadelphia

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frank f. on

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james o. on

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Good job!

QIMING S. on

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William M. on

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The cashier's customer service was very poor. Mumbled directions to me and very poor eye contact. Please also educate your staff on using complete sentences and respecting customers (e.g. "May I please have your ID for check in?", rather than "ID"). Customer service is not difficult, but it seems retailers and their employers are unwilling or unable to provide good service. I use UHaul because it's convenient to where I live, but I would use an alternative with better service.

marcy L. on

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bill r. on

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Christopher B. on

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Kiran M. on

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John O. on

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The staff @ the 12th street location was very friendly and helpful. A #1 in my book. I was disappointed in the change made by U-Haul in the confirmed pick-up location @ the time of my reservation. I needed a pick up location near 1424 Fairmont and Broad Street. Only to find that U-Haul could change the pick up location to another part of the City of Philadelphia that was on the other side of the City.

Nathan S. on

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The representative who helped me check out the truck was very rude and had an attitude problem. I was not going to get the equipment I rented, when I brought up the uhaul guarantee, he got angry at me and called me a liar.

Pat R on

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David was extremely helpful and courteous.

MICHAEL T. on

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tarrance j. on

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Verify truck is road worthy before renting.

WAYNE J. on

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Put everything on one lot so that no one has cross a busy street

Mary M. on

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Jake P. on

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There were a number of passenger vans in the lot. I do not understand why they were not available.

ISAAC M. on

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Mark V. on

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Gerri D. on

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Matthew K. on

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Worst customer service I have ever experienced from U-HAUL. Vehicle pick-up location CHANGED LAST MINUTE from the originally confirmed location without notification. We just happened to figure this out when WE called the original location en route to pick-up. Hit heavy traffic coming into Philadelphia to pick up U-HAUL. Called location 1+ hours in advance of reservation to inform of the delay and confirm reservation and a new pick-up time. Within 10 minutes of arrival at pick-up location, we received 2 calls within minutes of one another from the same location confirming we were still picking up. New pick-up location representative was dishonest about store hours and final pick-up time. Representative expressed to us over the phone that the location closed at 8 PM when actual closing time was 10 PM. Representative was further manipulative during point of sales transaction, charging us more than the quoted price for half of the time we originally reserved. This forced us to move our belongings THROUGH THE NIGHT and return the vehicle first thing in the morning the next day. Normally I would have walked out of the store, but we had no choice and the representative took full advantage of that. These issues are not exclusive to this specific location, either. Philadelphia area U-HAUL network is VERY poorly run -- dysfunctional w/ blatant disregard for customer experience. Management's primary concern is vehicle turnover, to the detriment and at the expense of the customer. Buyer beware: reservation confirmations, both written and verbal, mean little to nothing. DO NOT expect Philadelphia area U-HAUL locations to honor your vehicle reservation.

Syreta D. on

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David M. on

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Jesse W. on

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Everything worked out fine in the end, but when I showed up I was told there was no truck available, and that my reservation would be cut short by 4 hours. I had reserved the truck 2 months early to make sure I avoided any conflicts, so this was an unpleasant surprise. I had to apply a lot of pressure to get Uhaul to honor my original reservation, but the staff member eventually helped me out.

bernice j. on

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Second time using the facility to drop off truck. The person who greeted me this time was friendly, courtesy, professional, and informative. He took the time to explain everything in detail about how the drop off process worked and went over my bill. I have used Uhaul for years and never came across a person who actually had a smile on their face when you pull up to drop off a truck and actually looked happy to be at work. That person's customer service skills went beyond what was expected from what I've experienced in the past. It was truely the best experience I've ever had using Uhaul. Usually, it's like you're being rushed and once you hand over the keys all you will here is , "you will get an email explaining your charges". Even though, I've used Uhaul for years it's nice to know someone will still take the time to go over your bill. He gets a five stars!!!

ISAAC M. on

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ISAAC M. on

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Giuseppe S. on

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Great staff, very helpful. I am a frequent customer.

Kim S. on

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Excellent customer service!!!!

Liza M. on

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Sadie B. on

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The truck was waiting for us when we arrived. The on line site to reserve the truck was easy to use. The process when we arrived to pick up the truck was a breeze and all the customer service employees were very friendly.

Emily H. on

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One month before, we reserved a 10 foot truck. Two days before, we received a call asking if we would take a 15 foot truck - I said we wanted the 10 foot truck and that a 15 foot truck would be too cumbersome for us. When we picked up our truck, we were still given a 15 foot truck. It made moving more difficult in the city, it did not fit the parking spaces we had reserved, and was more expensive in tolls.

Louise S. on

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Ivan was very accomodating and professional. He saved me some money by downsizing the size of the truck. He was finished ahead of schedule. I will use this service again. Very satisfied.

Monika M. on

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elijah w. on

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DOMENIC G. on

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To get straight to the point, it was exactly what was required. We were taken care of quickly and treated very well. This was an extremely cost effective means of handling our needs. As a fellow business owner that understands how critical successful customer interaction truly is, I can say that this is the only UHAUL facility in use because I know what I will receive every time.

Anne L. on

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Perfect, from start to finish. Reasonably priced, too!

Sierra M. on

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Excellent experience overall!

Joe T. on

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Not very helpful in fact they made me feel agitated and uncomfortable.

Peter R. on

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Jesse G. on

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James V. on

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Nathan B. on

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Jake P. on

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ISAAC M. on

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yong cheng L. on

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william l on

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Fix the bathroom light

Joseph S. on

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Carl S. on

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Andrew and the staff were exceptional. Very friendly and helpful. They are the main reason I would go out of my way to use this location.

ISAAC M. on

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ISAAC M. on

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ISAAC M. on

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Robert M. on

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Charles C. on

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Cory P. on

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Professional staff, painless move.

Mara P. on

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SHAKERA G. on

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Robert D. on

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Cali R. on

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ajit n. on

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Rachel K. on

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Faster customer service when checking in and picking up the rental.

Justin D. on

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DAJUAN D. on

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Thomas M. on

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joce s. on

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This locations staff was customer centric ! I would use this site again in the future

Mark W. on

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Nothing

Abhishek A. on

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Continue keeping your employees happily. All the employees with whom I interacted were so nice and friendly at this location (S. 12th St, Philadelphia, PA). A friendly environment is what will always attract me to a business.

GAIL R. on

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very polite and responsive, helpful group

Sofia V on

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The staff was outstanding, really great customer service. They explained all the options and answered all questions very politely, and extremely friendly. A truly great customer experience!

ISAAC M. on

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John N. on

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Carl S on

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Staff was terrific. Very cheerful friendly and helpful. Great asset!

ROBERT D. on

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Todd S. on

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Arrange for parking for the customer's personal vehicle.

Harold F. on

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Had to make multiple stops, back ups, to finally get where I needed to be.

LAMONICA B. on

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Customer service was outstanding.

James M. on

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Although I made online reservations as well as speedy check in, I had a long wait. Also two customers who arrived after I were taken first

ISAAC M. on

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Philip G. on

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howard m. on

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ISAAC M. on

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Raymond C. on

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bianca l. on

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I went on the highway and the cargo van would not accelerate it was a very dangerous situation. I called roadside assistance and I was hold for 45 minutes. If I needed to go far I would have been in danger. Please Follow up with me for more details

Jennifer B. on

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ISAAC M. on

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Jabbar L. on

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I wish your small trucks had a row seat in front. Normally when people are moving there's more than two people!

Stephen O. on

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Cheryl H. on

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PAUL G. on

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Michael P. on

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ISAAC M. on

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Dan M. on

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James W. on

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Great service!

Michael G. on

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Elnora V. on

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Remain as you are,courteous,very helpful and willing to assist your customers.

Tiffany F. on

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ISAAC M. on

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ISAAC M. on

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Deanna P. on

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Michael H on

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It took nearly an hour to get setup with my storage unit that was already reserved. Also, the freight elevator kept breaking. Not enough elevators!

Adam K. on

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Great service and availability.

Syed H. on

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Check out was quick and easy. The best part was the location of the drop off was next to the gas station. The staff was very helpful. I will highly recommend this facility for rental service. Thanks.

Robert S. on

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PATRICK C. on

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KAYLA G. on

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marsha f. on

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Young man that received my vehicle was very professional.

Mohammad A. on

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Peter F. on

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james h. on

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ISAAC M. on

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ISAAC M. on

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ISAAC M. on

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Barbara D. on

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DAVID M. on

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Staff managing the lot (not the office) ignored my presence on the lot after directly making eye contact and left me waiting there unnecessarily. They chose to reposition vehicles until I complained. After I complained they reluctantly gave me attention. This did not feel like proper customer service and I didn't feel as though I was a valued customer. In fact, I felt like a nuisance to the staff on-site. This was incredibly frustrating. Otherwise, the office staff were nice and amiable. This location is very convenient, but I don't think I would recommend it based on this experience.

Nicole P. on

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Shyaine B. on

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Joey E. on

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ISAAC M. on

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ISAAC M. on

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Drew T. on

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GRACE Y. on

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The Service Rep who waited on me was polite, well-spoken and kind. Also very professional.

Hahn K. on

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Sam N. on

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The customer service was a little slow, but not that bad.

Jeremy M. on

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Rebecca K. on

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My only frustration is that I reserved a Cargo Van for 4 Hours but was only given 3 Hours.

Joseph C. on

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Do nothing the personnel were sharp.

TAL J. on

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Everybody at this location is awesome Great service great trucks

Douglas R. on

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Truck door came off the cables and I needed uhaul roadside assistance to close the door. They came quickly and disconnected the cables.

Rita C. on

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JAMES A. on

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Van was in great shape. Staff was very helpful.

vanessa g. on

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karen b on

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Very nice and helpful staff. Unable to login to my account online but local staff tried to help .

KEVIN H on

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Wonderful staff!!

Brian H. on

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Alma J. on

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Have foot stoolfor the little short Peoples. Every thing else was great.

KLENTIN M. on

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Orlinda M. on

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They were able to be accommodating and we appreciate it.

rodney e on

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My experience with U-haul and its services were good. however during the time i was moving my items into storage the elevator became inaccessable for about 30 minutes.

James B. on

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Friendly and efficient service.

ERIC C. on

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Mary M. on

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Patricia J. on

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I had a wonderful experience. Customer Service was excellent. They were kind and helpful. The van was practically new and it was a smooth process.

David M. on

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Carrie J. on

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Eric H. on

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John S. on

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Joe R on

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I was not informed that there was not elevator access to the attic for the storage units on the 500 floor. The pole in the middle of the unit makes access difficult.

JASON J. on

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Isom S. on

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WENDELL J on

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Thank You for taking care of our memories.

Arnetta M. on

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Donald S. on

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Richard R. on

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Mark S. on

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Diane M. on

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My only suggestion is to alert the customer that they will need their own padlock to secure the contents of the truck. It is not something I had thought of. We had to stop and Uber to downtown Philadelphia in the middle of loading to get a padlock because their was no close store around our location that carried one. Had someone mentioned in advance, I bet one could have been purchased right at the U-Haul store.

robert j. on

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Katie S. on

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Great experience, easy and efficient to check-in and get the truck. Customer Service was great!

CHI C. on

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The truck had no heat

Megan M. on

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They forgot to provide me with a lock and key. I called and was told to purchase my own and submit a receipt. Luckily I had my gym lock with me or I would have had to make a detour en route.

Michael D. on

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Please see comment above!!!!

Jason l on

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Staff is friendly and funny, and full of helpful suggestions.

Werner W. on

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Right in central Philly. Drop off was easy and quick. Staff was very friendly.

DENNIS JOSEPH d. on

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Great service!

Terry F. on

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I reserved the truck for 10:00 AM. I did not pick it up until approximately 11:30 AM. I estimated the move would take 4 hours. At 2:30 PM I got a call from u-haul stating I was supposed to be back by 2:00 PM. It was quite annoying. The counter person said they should have cancelled the reservation because I did not pick it up at 10:00 AM. There were gobs of trucks on the lot; so I saw where this was or should have been irrelevant.

Matthew S on

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The best U-haul experience I`ve. Monique went out of way to make sure I was comfortable with the process. I wish all of your employees were half as accommodating as she was.

LEKO M. on

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They robbed me on gas. They said 7/8 instead of 3/4 tank. Unnecessary insurance charge. No money back. I will never use U haal again

Domonique W on

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All my questions were answered, and they made sure I understood the new check in/out process.

ELNORA V. on

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SIDDEEQUAH R. on

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EDMUND W. on

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Agent helped me learn how to read the odometer - THANKS Paperless Return (was painless! as I forgot my paperwork) Truck had 5K miles and a broken drivers side interior handle - gee the previous customer was abusive.... I love this UHaul (Ive used this location a few times)

lisa b. on

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n/a

Kristin v. on

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Vu L. on

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Great service

Sasha R on

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Everything went well. The one issue is that the elevators are small at the 12th Washingon location

NCR C on

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Nice job!

Wendell J on

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I like this place cause I and my family use it much,since I started using it,20years ago

melanie g on

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Great.

Diane F on

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The staff was awesome. Very helpful, polite and professional. I would definitely recommend this facility.

MICHAEL C H on

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This is a joke right? Not only was your neanderthal group of degenerate frat boys unprofessional and disrespectful, but incompetent and useless. I don`t understand what U-Haul employes any of you for.

daniel d on

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The staff there was very helpful and rectified a few concerns I had immidiatly

Allison N on

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I reserved the space for a dollar amount and they told me the prices were recently increased and there was nothing they could do.

STEVEN G on

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Homeless people who would sleep in their storage unit and charge their mobile devices from the ceiling. Also it was very hot inside. I chose your facility because I thought it was climate controlled.

Guerdiana T on

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good

JAMES K on

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Door to unit 1605 was broken before we moved in and despite often reminding U-haul, was never repaired during the 4 months we rented.

Jenn F on

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All 3 ladies at this location were amazing. I was in at 6pm on Sept 10. I believe one of the ladies name was Tonyaetta? All went above and beyond and made the experience a delight.

DEVIN H on

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Great Customer Service, but I wish the shortened hours on Sundays had been pointed out to me when I started my rental, it would have saved me time and money.

ZABRYNA A on

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I had to call 5 times over 2 weeks to ensure that my unit was moved out of and closed off.

CONNNIEL M on

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Clean facility, great staff when you needed help.

JUSTIN B on

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Your late fee assessments are RIDICULOUS! 2 $15 late fees within a 30 day period

EDWARD B on

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Great!

KELLY P on

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CAROLYN V on

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Only issue was the cost. We were in a position to have the unit for some time. While I understand price increases, there should be a special pricing plan for long term .

BEATRICE F on

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Always was treated very good whenever I needed to ask a question. Friendly and polite.

BHARAT G on

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I would rate the facility based on the staff. Everyone were friendly, and helpful. They did the best they could. Keep up the good work and Thank you.

Shawneen t on

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Good

EMILY F on

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Staff went out of their way to be helpful. Fantastic moving experience.

ALLISON S on

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great customer service

JOHN B on

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Your staff was very helpful

LINDSEY G on

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Good customer service, thanks. Also check out was a breeze. I appreciate this being easy.

BRANDON K on

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Staff was always pleasant.

DARRYL L on

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The help we received from Tonyetta was amazing. She rectified a mistake that had been made from another location and helped out immensely.

LINDSEY G on

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Excellent staff, very helpful.

JOSEPH H on

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Great expirience! Honest, vibrant, friendly workers! Made a strenuous task become a fun expirience! Thanks!

richh p on

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My payments were never late and in return I expect the same courtesy . My lost time did not seem to matter , and one driver and one truck is unacceptable when you are in the Philadelphia.

Stephanie W on

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Box a little smaller than expected

NATALIE M on

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The girls were super nice. I wish I remembered their names, but I was there around 6pm on June 13th.

BARBARA K on

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The staff was friendly, helpful and professional.

LOUISE S on

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Very nice

IRA J on

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Shannon was very helpful and thorough.

EMILY F on

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Staff were very helpful and efficient.

BROOKE D on

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I am not too sure how secure it is. I saw people roaming around the building who did not have storage units. I never received an email/letter that I moved out of the unit which was concerning.

MICHAEL G on

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Staff was rude and it felt like I was bothering them

JOHN O on

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It went great

JAMES B on

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My only critique is that I rented a 5x6x10 unit and it had a 2x2x6 pillar running through it. There was no compensation in the price for the lost space.

JAVIER T on

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Staff were very helpful and organized. 128077

MARION Y on

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My belongings were stored here for 7 years. I was very impressed that everything was just like the day I moved in. Minimum of dusk and no bugs or rodent. I would recommend storing your things here

DONALD D on

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Everything was great. Nice facility

PAMELA B on

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Vacated unit 4/19,staff did not close out properly. 4/24 my credit card was charged for next month. Big hassle to resolve and obtain receipt that the charge was reversed.

ANTHONY M on

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Getting late fee notices on Rm:0431. alexandria_partida@uhaul.com Apr 19 Ref id: 1074754 confirmed my acct on the UHaul system-she verified my acct was settled. Correct this.

DOMINICK C on

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Staff was extremely helpful and friendly!

ANIQUE D on

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There was a lot of construction dust on my items when I went to empty my storage unit. Having the top of each unit closed would be helpful.

TOMAS C on

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Uhall gave me the royal treatment, the staff was very helpful, the service was exelent, what else can I say just osome,thanks for everything.

KIARA P on

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Customer service was always great

DENISE F on

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The staff went above and beyond in their help.

SEAN M on

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The elevator was down the day I was moving in to my unit on the 2nd floor. That was extremely inconvenient. Otherwise good experience.

SAMI A on

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QUENZEL P on

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Great Customer Service

CHRISTOPHER B on

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the website will only let me reschedule delivery for 2 weeks out. the website implied those 2 weeks were for transit even though the box was already here in Philly.

DAVID B on

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Nice people

JAZMIN L on

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The staff was extremely helpful and friendly. They made me feel so comfortable leaving my belongings behind and made the entire process easy. A++ customer service.

TOM B on

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Seven o clock is a little early when there is only one small freight elevator. Staff was great!

ELIZABETH W on

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This is the best UHaul facility for storage. Thank you.

CHARLES D on

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No issues, other than parking on occasion everything was fine. Will use them in future as needed.

ALEXANDER S on

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Almost comical how bad my experience was. All trucks and units returned but still having trouble. Can`t fit frustration in 200 characters. Will recommend competitors.

LAUREN S on

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Very good customer service.

MELISSA S on

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There was rat fecal matter over my possessions when I picked up my stuff. Additionally, there was a man sleeping in the hallway and it looked like he had settled in for a while.

Brittany A on

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Used this service twice this year and both have been lovely.

GERALD Y on

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When I closed the locker I was unaware that I would be charged for a full month even though I had only used 5 days. After 12 years as a customer I find this unfair and believe I am due a credit!

Kirsten L on

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These guys were great!!!! Highly recommended!!

RUSTIN O on

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There was a limited selection of available units. The unit size I wanted was not available. The price of the units is too high.

CYNTHIA J on

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The staff is wonderful. I first rented a 5x10x9, moved in and realized it was too small, the staff had no issue allowing and helping me transfer into a bigger unit.

Olivia K on

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It was a great experience!

STUART B on

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Would like security IN unit, not just on hallways.

ANA B on

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Very helpful customer service. Betty on the phone, and Shanira and Tim at the check-in and walk thru.

ELIZABETH B on

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CASEY W on

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good experience here. easy access, parking lot overcrowded at times with what appeared were not loaders and unloaders. but facility was great to use.

CYNTHIA J on

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Picked up my 15 truck with no issues wait was less than 5 mins.I called U-Haul back and the staff was more than happy to help.Hours here are MUCH better than Public Storage!

ALLISON P on

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Had a great experience here. Only glitch was the service elevator was a little wonky. Staff was friendly and accomodating!

LAURA K on

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very professional

Shelley W on

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I would have just liked to hear from the staff that my box had arrived. I should not had to have called

JOSHUA D on

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Clean, well lit and well organized. Thanks!

TOM D on

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Great experience.

MICHAEL H on

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My issue was fully and satisfactorily addressed

MARK R on

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I have a BIG issue with the posted pricing. The locker I got was $15/mo more than the exact same floor model. Bait switch!

GLORIA N on

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I was very pleased with my experience of storing things in your facility for the three months that I had to store them there.

DANIEL C on

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Staff very helpful and friendly

MICHAEL H on

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The issue was unresolved. I am waiting for a call from the facility manager tomorrow.

JUSTIN B on

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Courteous staff and easy access

JULIA L on

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I was only there a couple months, but all in all great service, very friendly helpful staff!

MAURA S on

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Facility is clean, accessible, well-lit. All staff are very helpful and friendly. Thank you.

sanhita S on

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I had a very smooth experience, and the staff was very helpful.

STANLEY G on

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Much better than expected...especially for Philly.

JUSTIN P on

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Units were not labeled on the 5th floor. Lighting is poor in units. Corridor units seem difficult to store furniture in.

JAMES B on

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ALL THE STAFF THAT I CAME IN CONTACT WITH WERE VERY HELPFUL

DANNY J on

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Extremely incompetent and rude management and team. Elevator did not work 2 of the 3 times I was there.

ODED P on

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Really good experience. Only problem was when I checked in they didn`t have my unit ready. Other than that, great service.

NEDA B on

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Absolutely disgusting, rat and mouse droppings everywhere, items gnawed on

TIM C on

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good service Unit 380 should have never been assigned.. The large pole in it was very annoying.

WILLIAM B on

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I cannot emphasize enough about the courteous, friendly, and helpful staff at the South Philadelphia Uhaul Moving and Storage facility. Highly recommended!

Natalie K on

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I didn`t have contact with storage facility used moving help but everything in my Ubox was undamaged

Liza L on

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Every interaction with the U-Haul facility was helpful. When I made arrangements to have the contents of the U-Box picked up by my mover, the staff of U-Haul was very accommodating and helpful.

SAMUEL R on

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Very good customer service. ....storage unit and vehicle was clean and sufficient

Edward A on

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I faced constant problems with this move. It was a really awful experience full of delays, miscommunications, and other problems.

DAVID S on

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Mouse droppings in my stuff, and an extra month of storage bc the days I could actually move the goddamned elevators weren`t working. What a frustrating experience moving in and out of this place.

CAROLINE J on

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Excellent staff

Travis T on

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Andrew at the South Philadelphia location was absolutely amazing. He went above and beyond and made me feel like I could truly call Philadelphia home.

DAWN B on

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The only issue I had was my rate changing by what I thought were large amounts.

Nathaniel S on

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Uhaul Corporate office messed up and scheduled my boxes elsewhere. After 4 hours on the phone, this location took over my contract and made life easy!

FABIAN O on

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Staff is great. Spaces are cramped

LINDA D on

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very efficient and friendly staff.

TRACEY B on

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I appreciated the professionalism displayed by the staff.

Elizabeth P on

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Great experience overall!

ELLIE W on

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It took a long time for my friend and me to be attended to, and though staff was initially somewhat helpful, he was incredibly inefficient and was not able to help us with a major problem.

alex g on

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I was so happy with the Moving Help guys. They managed to fit all of our things neatly into ONE U-Box, rendering the 2nd U-Box we ordered unnecessary. This saved me literally hundreds of dollars.

Sobenna G on

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This Uhaul site was great. Everyone was professional and courteous. The wait time was not long..

JEFFREY B on

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Meh. Kem was cool.

Andrew P on

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I still haven`t received my contract via e-mail, but my moving help picked up and delivered my boxes for me.

ERIC N on

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ok

Victoria B on

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Beware!! UHaul waits until last minute to allocate UBoxes. Reserved months prior, then was told 3 days prior to move: oops, no more UBoxes in Philly, go pay MovingHelp to pick up 55 miles away!!

ODED P on

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Good

STUART B on

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First three questions I`d like other than yes or no. Facility was not air conditioned and it was a hot day. No ramp to loading platform. Inside could use a coat of paint, kind of dingy.

DAN R on

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Staff needs customer service training!!!! One in particular, an older white gentleman was extremely disrespectful not only to me but to my roommate and to his own fellow co-workers

ANTHONY J C on

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Great service

NICOLE K on

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Very friendly and helpful.

JOAN C on

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We were helped by Daniel who was fabulous. He was efficient, friendly and so helpful which made a painful moving process actually easy. Thanks, dan!

TAIWO S on

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Horrible. 24 access for facility is only through one small door. Cannot move things in that way or out. Insane.

CHRISTINE R on

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.

JESSICA H on

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Leo was EXTREMELY helpful. He explained the process, showed me 2 units and was very courteous. At this time, I would definitely reccommend your facility.

MICHEAL K on

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It would be nice to have lights in the actual storage space.

JUDY H on

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I would use this facility again if the need arise.

JUDY H on

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I would use this facility again if the need arise.

JHON B on

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The setup process was easy and the staff was helpful and friendly. Granted I can`t yet rate the experience of accessing the facility on my own.

GRACE S on

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Everyone was very helpful and patient!

PAMELA B on

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Staff were very friendly and helpful.

SCOTT A on

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Everyone was SO helpful and polite! The only thing I did not like that we were signing a contract on a pinpad w/o having the opportunity to read it. That was a little sneaky in my opinion

ROBERT O on

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Prompt and friendly service

SHAMIKA J on

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I would definitely recommend any and everybody to come there

MARIE G on

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The young woman I spoke with had an attitude problem and she also had food and drinks at her desk which looked unprofessional and the sliding doors didn`t work at all

HOLLY S on

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Carlos Jimenez was excellent.

CARMEN D on

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I found it very secure and clean and would reccomend it to a freind

PETER A on

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Freight elevator has been out of service for months. When I moved in, I was promised it would be fixed within a month. Had to move out using the service elevator, which took hours.

PETER A on

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Freight elevator has been out of service for months. When I moved in, I was promised it would be fixed within a month. Had to move out using the service elevator, which took hours.

SARAH P on

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Conflicting info provided about some policies. There is no indication the manager will improve on the recommendations of customers. Is UHaul here to do business but NOT build customer relationships?

HARVEY S on

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Only issue was use of website

DEBORAH R on

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Staff and facilty was good.

JOHN M on

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Everything went very smoothly from start to finish. I would certainly use this facility again.

KHALID M on

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Thank you for the outstanding services

TYRA S on

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I had an issue with mice damaging my personal things. Some of the staff members were not being professional as far as giving me attitude and not considering my things being damaged

SARALYN R on

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my reserved unit was given away the day I was moving stuff in. Fortunately, the staff remedied it, but I was disappointed that it even happened. Please fix your reservation system.

NICOLE F on

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Carlos is the best! I had a very usual situation occur and Carlos held my hand through the entire process. His customer service skills are top notch and Uhaul should be honered to have him !

BARBRA P on

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very neat, clean and easy to deal with :

CHRISTINE R on

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/

LORI K on

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I would like extended hours. Also, while I generally felt safe there I am pretty sure homeless people lived inside. The facility was clean but the freight elevators rarely worked.

ELIZABETH B on

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Very expensive, but it`s the city so I suppose that is typical

MARLO ALVIN G on

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It was by far the nicest experience thank you.

FRANK O on

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All was great, save for the ceiling paint chips landing on our possessions.

MICHAEL G on

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Very good experience. Worked perfectly. Good staff.

KENNETH S on

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Excellent and helpful staff

SARAH P on

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Great service. Staff were efficient and knew what they were doing. Answered all questions to my satisfaction. For cherry on top, a more personable interaction would be a nice addition!

JAMES D. C on

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Was in this facility over 10 yrs. No real complaints. I did find mice droppings and evidence of gnawing on some of my boxes while moving out.

ELENI N on

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Thank you for all of the up grades in your facility and customer service. Have been a customer for 11 yrs, really noticed the changes.. good work. Thanks

EDWARD K on

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Everything about the experience was excellent selection process, facility, entry system, and especially staff. AAA+

COURTNEY K on

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Unused days should be prorated back to the customer. UHaul should buy back new boxes w/o the receipt perhaps at a lower buy back rate

JACK T on

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Leo did an excellent job of showing optional spaces and terms of rental. He handled paperwork quickly and very efficiently.

JOO YOUNG L on

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-never answered the call. -a huge billing mistake. Didn`t make correction for an while, No apology - rejected my access to U-box. They made a rule to notify them 24 hrs before access.

DAVID E on

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Excellent Service

LISA R on

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The floors were very slippery at the time I went to pick up my things from storage, but otherwise the experience was great -- the staff at this location is friendly and helpful.

MICHAEL H on

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It`s a well designed storage unit, the staff was always very friendly and helpful. A very good experience.

SARA L on

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The people I worked with were very helpful in getting everything set up, however I was never emailed a receipt for the purchase.

JOSE J on

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Fine

CARMEN D on

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The staff were polite and to the point and space was good accept for a 2ft x 2ft pillar in the cubicle which is a problem when storing things.

LISA R on

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Javier was extremely helpful when I arrived and helped me figure good solutions to my moving and storage needs--he was professional and kind.

Kristin F on

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I would say my only frustration is that I called and spent time on the phone verifying my order 24 hours ahead of time and then had to go through the exact same info the next morning.

CHRISTOPHER S on

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The place was clean and convenient and everyone I had contact with were nice and helpful

KEITH M on

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Great

ALTON Q on

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Storage rates are the highest I ever paid. Units are smaller but higher in price. I used U Haul storage in 4 other states.

PAGE R on

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Friendly, fast, and reasonably priced.

Zhiwei L on

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...

RAYMOND S on

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I had to leave my things in storage for 5 days more than the month. I was charged another full month`s rent. No one was capable of answering my request to pro rate the entire month`s rent.

THERESA MARIE F on

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Extremely friendly and efficient!

SHERRILYN B on

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office staff is rude

JOHN M on

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Very good service from Ms. Dilisio I believe that was her name. My only complaint is that the elevator does not service all floors including mine: that is a serious inconvenience.

LASHONDA D on

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The only complaint that I have is...too expensive for a 5x5x5. The prices were going up to much!

ANITA C on

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Wonderful staff in this facility.Very helpful.

WILLIAM F on

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Great customer service. Helpful and great to work with. Hoping to do more business here!

LISA J on

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When I went to close my unit I found mice feces and mice and rat bite holes in mattress, box spring, an end table and a headboard. I`ve been paying for the unit for almost 8 years

ALBERT D on

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brief

Bethany S on

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The movers were great timely, friendly, accommodating, careful, and resourceful.

LINDA B on

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If I need to I will definitely use this U-Haul facility again! Thank You, Linda Baxter

CHIHCHIEN C on

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my feedback is completely based on my experience with the manager who never answered my calls when I had questions about my bill.

GERALDINE F on

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Every employee was knowledgeable and helpful making the experience extremely efficient

DAWN A on

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Way too expensive.Always had a difficult time finding a parking space.The units didn`t have enough lighting.I`ve since found a much cheaper,well lit plenty of parking.

AARON M on

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Need more staff on Sundays

MARCIA B on

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Met all my needs

MARTIN D on

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All was well

STEPHEN O on

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Tysons Corner friendly accommodating. Philadelphia staff nice parking men rude... said contract could change. I put 1/2 gas in take. please do customer service training

JACLYN P on

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Great experience, extremely helpful staff, felt very safe even when moving at odd hours. I would highly recommend and will most likely use again.

THAIS B on

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MELINDA T on

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Very good and reasonably priced place to have storage. Nice people and no hassles.

NICK A on

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Carlos made my reservation and also set up my rental on my move-in day. He provided excellent customer service both times. The truck was in great condition.

LOUIS G on

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Staff was extremely helpful!

BEN F on

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Very responsive and understanding staff.

ELAINE T on

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Good system - easy to use!

SARALYN R on

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It was incredibly stressful to check-in the morning of my move and learn that the space I had reserved was no longer available due to someone`s lack of oversight.

JACLYN P on

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Even though it was very close to closing, everyone was helpful, friendly, accommodating, and took the time to explain everything and help me choose the best unit for my needs. Would highly recommend.

ADENIYI B on

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I had an excellent service and great help from one employee in particular,young man,husky, he was there during hrs, but I`m ashamed I did not take down name.

GEORGE M on

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Tiffany, who helped me, was really nice and helpful. I wish we had access until a bit later at night without having to pay extra so that I could come in after work and access my stuff - say 9 pm?

VALENTINA N on

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I only say no regarding the access hours because 5p was a bit early to close on Sunday, though understandable :

ANGELA M on

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You online bill payment needs revision. I should not have to wait until the due date in order to process payment. It is not convienient when you travel and cannot pay on that exact date. Fix it!

PAGE R on

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Good experience!

DEBORAH T on

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Staff was VERY helpful! Help was immediately available. God bless them!

ASIA D on

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Thank You for everything! I was very impressed by the monthly prices and the prices for the materials needed! Convenient location, awesome experience. I definitely recommend U-haul to others.

CRAIG P on

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Dan Dibuo went above and beyond! Nicest guy ever.

BOB S on

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Poor handling of the recent snow storm and snow removal. What a joke, I just had to delete a lot of my comments due to your 200 character limit. Not good!!

CARRIE F on

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Exceeded my low expectations.

JOANNE D on

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My box is AA3453D. I will never use ubox again and will never recommend your service to anyone. I also have not received promised phone calls to follow up my initial problems with my ubox last month.

CHRISTEN S on

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recommended

MARISSA G on

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Very friendly and helpful staff.

STEVEN W on

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For an inner city facility, the facility provides considerable ease for the customer. Staffing had a pleasant sense of urgency and were polite.

MARIANNE D on

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Good

MARINA S on

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I was granted an extra day to move out by the manager Xavier since 2 days before the elevator was out of service. Thank smoothly. Thank You for the good service

JOSEPH C on

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Staff was always helpful. Would have been nice to be open a little later during weeknights, but otherwise this was a great experience. Thanks! -Joe

BARBARA G on

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Everything went so smoothly! A pleasure for sure!

KATHRYN P on

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We were very happy with our U haul storage experience.

MARY P on

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The staff could have been a little bit more friendly and helpful. I was not expecting a split level storage unit and I reserved a floor-level. All that was left was split-level.

THOMAS B on

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Great team of workers. Helpful and courteous.

GEOFFREY J on

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The staff was great. The only problem was the facility elevator. It was too small and it closed after 30 seconds. It does not sense obstruction as it closed on me numerous times.

RONNI S on

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The storage was very patient with me an accommodation were fine

RONNI S on

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The storage was very patient with me an accommodation were fine

STEPHANIE K on

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customer service was great.!

HENRY H on

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I was in the old building, which had periodic problems with elevators. Aside from that, the crew was great and very friendly.

MATTHEW B on

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the only problem is that I had an issue with the auto-pay. A quick email would have rectified the situation right away, instead, there was no communication until finally getting a late notice.

DOROTHY G on

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The elevator was frequently not working. ceiling paint and dirt from walls would fall on my things in storage. Everything was dirty in my storage unit when I moved out. The staff was nice and helpful

MARTIN P on

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Very helpful staff in both Philadelphia,South 12th St. and Paterson, NJ at Market St. Thank you.

TRAVIS H on

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Each time I had to talk to someone at the counter there was a 20 min line. Also I was charged for an extra month 2 days after I checked out. It was and continues to be my worst consumer experience.

NICK A on

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I had a long and arduous weekend moving across the country, and it was refreshing to be welcomed here with excellent customer service.

LOREN T on

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The two guys who came to help me move were exceptional. They were friendly, physically strong and able to take care of the project. And, they did a great job.

RICHARD C on

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the employees park their personal vehicles and store moving vans in the loading dock spaces. infuriating!!

JENNIFER L on

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Great staff! Would definitely recommend

EUGENE B on

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Looking for a climate controlled storage facility near Ambler, PA or pittsburgh 15238.

RYAN S on

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The price increased significantly each year, which contributed to not using the space.

MELANIE E on

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The staff was very friendly and helpful. The facility was clean and bright.

MICHAEL L on

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UBox was delivered to shipping facility without being marked for transit. Sat on the lot until, more than a week later, I managed to get in touch with someone who could physically search for it.

RAJEEV J on

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Getting hold of someone to schedule delivery was near impossible

WAYNE W on

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I was impressed with the facilities, security and the service. Very happy.

KATHY W on

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didn`t appreciate the beam that went thru our unit that used valuable storage space weren`t told about

BROOKE E on

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Dan Dibuo and staff were awesome-A+! Some of my boxes got wet at some point on the bottom, and there was a man living in his unit next to mine off and on. He was evicted, but it was still unsettling.

BERTRAND D on

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Overall, I am very happy for the experience. I especially like the storage area where you can discard valuable things that you no longer need but will make somebody else very happy

MONTAY R on

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I was very pleased with the service that I got from uhual

JENNE B on

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University Uhaul was the worst.Between being mischarged multiple times and my boxes sitting for a week. Not compensated for the inconvience or tampering with my personal belongings.

JENNE B on

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Staff was activly involved to resolve issues

GONEN S on

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There was no lighting in my unit. I wish I could have returned the unit when I emptied it, around midnight, rather than having to come all the way back just to return the card and sign out.

MARIA M on

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Process was excellent start to finish

JILLIAN W on

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I just went through a complicated move, and the staff at U-Haul of South Philadelphia were helpful all the way through.

CHRISTINE D on

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I reserved a unit online and the unit I reserved was not available. I was given a smaller unit that was more expensive per month w/a pillar taking up space. I asked for a discount and was declined.

ANDREW L on

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the manager was great, the rest of the staff was either friendly but unhelpful or rude but knowledgeable. The systems in place seem convoluted and the congestion is ridiculous.

MATT F on

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Tried to store couch, it wouldn`t fit. I had to leave it, -$800 couch. The CSR who sold the lock for the unit refunded it. Very disappointing and had to return truck to another location 6 miles away

BARBARA K on

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The place is clean and dry. Seems like a lot of money for a small chunk of space but it`s in the city and convenient.

MARYGRACE P on

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We stored our furniture and belongings for a month -- the units were clean and convenient. The staff was very helpful. Overall, it was a good experience -- would recommend to anyone!!

BING L on

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I was extremely dissatisfied with the service I received. It took me 4 business days, dozens of phone calls, to get someone at your South Philadelphia location on the line. Unacceptable.

DANE W on

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worst run business I`ve ever seen. over a day late incl 3 visits to the store totaling over 5 hrs. will need to talk to upper mgmnt before I pay a dime. your mismanagement cost me money.

SHANE M on

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I also reserved the unit on like for a 8x11 and when I got there they put me in a 7x9 and said that this was my unit and I had to pay the same price for it as the 8x11. This was unprofessional.

MICHAEL K on

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The experience was miserable.

MATHEW H on

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Manager was great!

RONIQUA A on

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I will never use or recommend uhaul to anybody

MERRITT A on

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Overall a very positive experience.

RAJEEV J on

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After booking my U-box 5 days in advance I was told that there were no drivers available to deliver it. So I had to rent a truck, load it myself and drive it to the Ubox.

DANIKA E on

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Staff was super helpful, patient and friendly. Helped select the proper size unit for me.

MATTHEW B on

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Pleasantly surprised.

ALISHA H on

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The store team was very helpful and catered to my needs.

MARC C on

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On site personnel were very helpful. Rob in particular.

JESSICA H on

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My main frustration is that it took upwards of 5 phone calls to have my Ubox shipped and the instructions to ship the Ubox are not readily available on any of the paperwork or receipts supplied to me.

BROOKE E on

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I went in on a Saturday and was expecting surly employees after a busy moving day, honestly. Everyone was SO NICE it blew me away and made a stressful thing infinitely easier. Thank you!

DERRICK H on

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My experience was ,overall satisfactory for my needs

CHIHCHIEN C on

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Dan is very willing to help me. He is good!

MARK S on

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Excellent service, clean well lite facility.

CHRIS O on

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I went to inspect the space they gave me on a Friday morning. I was able to easily switch to another room and moved my things in that afternoon.

ROBERT P on

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No additional comments.

ALEXANDER B on

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Good place. Would use this again if I need to store something

MARLIN K on

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I was very pleased with the staff at the facility and thought the experience was a positive one. I would definitely recommend to my friends and acquaintances.

BART E on

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Dan was very helpful. I am very happy to be renting a storage unit in this convenient facility. Great customer service!

RONIQUA A on

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Horrible!

LYNNE T on

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Everything was exceptional. the price was somewhat higher than the competition. I did not have the opportunity to go elsewhere. Overall, I was happy and would recommend to a friend

KATHERINE B on

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It was easy. Friendly and convenient.

MARC C on

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facility was clean and nice. staff was helpful.

THOMAS H on

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Everyone at the store was very helpful

ALICE C on

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We have now rented from this facility 2 separate times both times find the staff helpful knowledgeable the facility convenient clean - perfect for our needs. Highly recommend.

BRANDON I on

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Good experience, the only issue was the accessibility and use of the freight elevator.

WILLIAM T on

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Only qualm is storage unit monthly prices aren`t prorated. Closed out my unit two days into a new billing cycle and I get none of it back? Lame...

BRANDON I on

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Service was excellent, truck was clean. Only slight annoyance was the elevator to the storage unit required a long wait.

CASSIE H on

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Very good from beginnig to end.

JESSE R on

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Fine

STEPHEN S on

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Good

JACKSON G on

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Staff was extremely helpful, friendly, and the process was exceptionally smooth. Thank you!

THOMAS M on

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pricing was fair, was able to pull up to the loading dock to load and unload on several occasions and there weresufficient of dollies.

MELISSA S on

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the lock system was broken off and the door panel was barely attached when I went to unload. Uhaul did not note I was moved out of the box, got a call 2 months later.

STEVEN S on

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I have many remarks about my uhaul experience, NONE of them good. I have never been treated so poorly and got such little value for my dollor!

KATRINA A on

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Staff was very helpful

DAVID W on

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I would recommend the climate-controlled side, not so much the other side.

PAULA B on

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I drive by this location often, and the truck parking sometimes makes it difficult to drive on the street and see clearly.

MARY ANN B on

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Paid for 24 hr. access --arrived approx 7:45 pm Sat. access card would not alow me access to building.Had to leave load and pay for another day.

MICHAEL K on

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I was stunned at the lack of intelligence of the staff in regards to the facility, the guidelines of the facility, the layout of the building, etc.

LOUIS F on

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I really liked the online payment procedure, the security, and the helpful staff. There was always parking. Robert checked me out in about 3 minutes, which was awesome. Thank you Dominic and staff!

KARLA H on

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N/a

ADRIENNE C on

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Super easy, super fast. Dan was awesome and super helpful.

DARREN K on

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Had no problems at all. Very convenient and clean.

JAMES C on

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Except that another using the storage facility stole my handcart. Purchased insurance and filing claim today. Update status as follows.

JEREMY U on

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My original reservation was for a 10`x6` unit but when I came to inspect it, it was clearly smaller and then I found that it was labeled 5`x8`. They switched into a new unit

HANNAH G on

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Staff at this location=excellent, understood customer service.Nothing else good about Ubox.Bolts on Ubox did not fit-couldn`t be secured.Lock didnt fit b/c the closure device was poorly constructed.

EVE T on

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After-hours service messed up my reservations twice. Storage units were smaller than advertised. False advertisement.

GARY P on

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Staff was very accommodating and happy to meet my needs. Good experience all around!

MARGARET L on

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The ramp to get to the bi-level least expensive units is pretty darn challenging, with a loaded cart. Will there ever be an elevator to access that level? Unit 809.

CONCETTA B on

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Staff here were excellent. They were polite, respectful,informative. Customer relations were first class and rare to find these days. We will certainly use the service again. Thank you.

THOMAS M on

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Staff was helpful, the one available elevator did not detract from the move-in.

BRITTANY B on

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The staff was always friendly and helpful. They went out of their way to assist me with opening the loading dock door, and even called me after I had moved out to help me close my account.

CURTIS J on

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The people at the desk were fine however, some of the individuals responsible for assisting me when I returned the U-Haul were unprofessional in their demeanor and conversation with colleagues.

RODNEY K on

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You were great! The best customer service and expert staff in the business.

BERTRAND D on

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I was most impresssed by the friendliness and professionalism of the staff

FRED T on

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Your web site has different hours listed

KATHERINE B on

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everything was great and the people were very helpful

JUSTIN D on

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Dominic Catalano was very unprofessional when I made him aware that the unit I reserved online was not the size of the unit he sold me. Please contact me for more feedback - jmdixon15@gmail.com.

MICHAEL S on

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Finest business OF ANY KIND I have dealt in years.Having bad,urgent need for fast service they delivered perfection.Fast friendly fairly priced VERY well managed courteous facitlites were excellent.

CELIA B on

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I would not recommend this or any U-Haul because of your corporate policy of double-renting a unit. You won`t give me a pro-rated lease but you will re-rent my unit if I leave early.

CHRISTEN S on

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Everything went smoothly. The person who waited on me was very helpful. Very convenient. I highly recommend.

DIANA D on

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We were extremely impressed with the facility, the service, and it is very convenient! Recommend without reservation, and thanks so much.

JENNIFER F on

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I have always been very satisfied with the customer service at this u-haul location. Helpful, friendly, and willing to meet your needs.

DOROTHY D on

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very helpful and friendly staff. unit location was not convenient 2nd floor in older facility. saw a dead roach on the floor.

ANDREW K on

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Great service!

GRETA J on

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The staff was very friendly and helpful

DAN S on

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Staff were friendly helpful.

WILLIAM D on

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Minimal waiting and a very friendly, helpful, attentive staff. Would definitely use their services again and would recommend to anyone needing storage.

COLIN H on

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Thank you for the 5yrs.

OLGA R on

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Only issue is parking - perhaps finding a better place for uhaul trucks waiting to be leased to park so that people with storage units can more easily park.

MARGARET W on

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I`ve been to location several times in the last month and Dan Dalboa always impresses me with how pleasant and helpful he is to customers - not only with me. I even noticed his name.

ELAINE P on

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They have a good team. The building needs a little maintenance..saw multiple buckets around facility collect water from leaks

PETERO K on

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The staff were very helpful

JANAKI P on

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Rates are unreasonable and management seriously inconvenienced me by not allowing me to prorate the storage fee for ONE DAY.

MAUREEN S on

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Floor boards on 4th floor needs checking and replacement in some places. Otherwise very nice.

MICHELE M on

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all positive!

MAXWELL P on

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The storage manager I forget her name was very friendly and helpful, thanks!

JOSEPH P on

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the upper floors in the building where my storage unit is located are not temperature controlled, so it was very warm during the move-in, but otherwise everything else was good

STEVE C on

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I got roaches from leaving my stuff here. First walk through the security door was propped open. Didn`t find a light switch until the last day. Everyone working there seemed to be trying hard

BRANDON Z on

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Freight Elevator was broken. The manager was extremely rude. He made personal comments about customers and refused to fix elevators. Do not recommend this site while this manager is employed there.

BEIMING L on

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The elevator was out of service for some time during our move.

MICHAEL L on

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got a call 6 weeks into the rental saying I needed a round lock on my storage unit , my lock purchased at the time of rental was non compliant. what`s up with that?

JENNIFER V on

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Thanks!

MARC R on

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Good customer service.

ANDREW K on

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Very helpful staff - Ryan. Would recommend to a friend.

FRED R on

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The elevator situation really holds this facility back. Long wait times, one elevator for whole facility.

DORIS H on

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Every U-Haul employee I encountered was professional and efficient, and I was very satisfied with the state of the storage facility and my unit. I would absolutely recommend this place to a friend.

DARREN M on

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I rented a storage area for about eight months, everything went. Then I rented a 17 ft truck, and again smooth sailing.

DAWN A on

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Very friendly and helpful staff

CHARLES A on

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Staff was very helpful and did there best to accmodate every one as quickly as possible despite heavy volume. Impressive service!

BRANNON L F O on

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I had a climate controlled unit, although it appears that some of my items were water damaged.

CELIA B on

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My daughter didn`t make moving arrangements to have a van storage locker ready, we were accomodated. All in all a very good experience - I would happily recommend 12th Street U-Haul in Philly.

BARBARA B on

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the stuff was very friendly and the maintained of the storage was very to compare of others.

YOAV D on

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Emily was amazing!! Very professional and very kind : thank you Emily, you make it fun to come to u haul! Yoav deri.

DEBORAH ANN S on

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For the last few months the building did not require a code to get in. Sliding doors were either propped open or opened automatically, so the building did not seem secure.

DEBORAH ANN S on

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For the last few months the building did not require a code to get in. Sliding doors were either propped open or opened automatically, so the building did not seem secure.

BRAIN P on

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Very clean, helpful personnel

JENNIFER G on

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..

TIMOTHY P on

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Place needs a lot of service. Ramp to 6th floor dangerous, very bad design, surprise no one has sued you for lan injury yet.

JULIA S on

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Office hours are fine but access for storage after 7pm would be preferable.

STACY P on

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Unit reserved was unavailable, had to find another, mistakenly charged extra $137 to card and have to wait for reversal now. Not a great start. Staff was mostly civil about it.

JEFF W on

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Very professional

THOMAS D on

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thank you

CHRISTOPHER B on

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Asina, the storage manager, was particularly helpful.

MARJORIE S on

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It was great. I always felt safe and that the facility was secure.

JAMES M on

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Emily helped us set up our account and arrange for the best storage option for our things. She was phenomenal, friendly and knowledgeable.

GEENA G on

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Excellent experience The personnel are diligent. A very positive experience. The facility is well lit, safe, secure, clean, fully working elevators at ALL times. 5 star rating

ELIZABETH G on

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Don Dibuo was fantastic--friendly, helpful. Please continue to keep high security--inside and out. Would extend rental indefinitely...as long as management and facilities remain excellent!!!

JOSEPH A on

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Thank you

LOUISE M on

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checking out was easy as well. I thought they did a good job in making the transition easy

TYRIQUE G on

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it was nice and kept clean and the assistance was good also no complaints from me

DAVID E on

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Staff are uniformly capable, friendly, and efficient.

MARCUS F on

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rite nice helpful folk`s!

MATT D on

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I`m not happy with the ceilings in the unit. Anyone could climb up there easily and remove items from locked units. It`s just chicken wire laid across the top of the 9` ceilings.

GAIL T on

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For a storage unit in the city it was very accessible and convenient.

GABRIEL M on

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Personnel was well informed, helpful and really friendly. The process from beginning to end smooth and simple.

ALI T on

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The staff, especially the manager Dominic, were extremely helpful. They showed me a few options and in the end were great in working with me and my schedule.

HEATHER A on

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Doors broken on front of building meant people waiting for hours to unload moving trucks in the one and only unloading area. Pole in unit made it useless

ELAINE P on

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Service is excellent

RACHEL M on

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The room had lead paint. The whole building is full of it. We won`t go back.

YVONNE B on

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You need camera on each floor, so you can see people in their storage for safety reason

ELAINE P on

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Very freindly staff...boxes are a bit pricey

GRETA J on

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The Washington St. U-haul is very helpful even when I`m crabby and stressed out.

LINDA Y on

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Your staff is extremely helpful and friendly!

LINDA Y on

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All of the people at this facility were extremely helpful and friendly!

TIMOTHY R on

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200 Characters is not enough to express my lack of satisfaction. follow-up with email to timothy_reimer@hotmail.com if you want to know all they ways in which your company disappointed me.

JOSHUA K on

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way over priced on storage units. Elevator was extremely slow. Staff was always helpful.

ROBERT F on

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Climate controlled units never working. Elevator never working properly. Staff was very unhelpful

FRANK ` C on

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The facility was clean and secure, the employees were very nice and helpful.

HELEN P on

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They were great! Thanks!

E S on

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Everyone was very helpful.

MARY ALICE C on

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I love everything about your facility except trying to find it. You need a neon sign!

HEATHER V on

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Everyone was very helpful!

PAULINE S on

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Used this facility for several years. Staff very helpful and pleasant.

NILI S on

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Emily, the customer service representative was great! She really made the rental process very smooth!

JULIA S on

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Could be even better if storage had 24-hour or longer access hours for convenience.

KENNETH S on

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Excellent staff

NICOLE P on

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Long wait. Main elevator not working. Staff just shrugged and said elevator breaks every day and repairmen don`t come on the weekends. All in all this caused us to waste about 3 hours.

JAMAL D on

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much confusion withstaff call center that a one day rental because a 3 day fiascoI had to pay more than expected miscommunication with storage and truck rental very stressful and unnecessary

ALICIA RAE H on

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Very helpful and friendly staff. Sketchy storage unit, chicken wire roofing?

NICHOLAS P on

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Service very helpful.

JONATHAN B on

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Got stuck in the uhaul elevator for 30 minutes. So please fix that

EDMOND C on

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unaware that you do not prorate months, had to move 1 week after my last billing and lost a lot of money and will not be using uhaul storage in the future

THOMAS B on

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Some fees are nickle dime atrocious. Did you know that they`ll charge you $50 to cut off your lock should you loose the key? Hey, I`ll lend you my bolt cutters for a buck!

NEVEENA B on

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Really nice spot on the first floor - highly recommend!

MARIA H on

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The only complain is that every time that I reserve a storage room it ends up not existing, or not being available once I go there.

STEPHANIE W on

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I just think the prices are a lil to steep.

ZACHARY A on

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Loved everything except for the 7 o`clock shutdown time.

GIUSEPPE D on

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Great Service, Clean Thank You

JENNIFER W on

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The storage unit we had was old, dingy, and dirty. Also, there was a pole in the middle of the unit causing us to lose storage space.

SUSAN L on

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Zakiah was very helpful. The elevator broke while we were moving in. One employee was very nasty about it saying it was not his problem however the supervisor did get it fixed in under an hour.

FRANK M on

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I was so impressed with the staff at this faciolity. Everyone made the entire experience easy because of their professionalism, especially the gen manager,Dom, and asst manager, Dan. Thank you.

WILLIAM M on

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My alarm issue was never addressed. I paid through August 20, 2011 and received a noticed my unit was no longer available on August 2.

HELEN P on

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Very nice and helpful and AC!

SHERN F on

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The customer service reps were friendly and helpful. The storage unit was convenient.

PIRA T on

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the alarm goes off all the time and no one seems to worry about the security

ADRIANA S on

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I first used this facility 2 years ago and it was terrible! New management has definitely improved. Ryan Tith and Daniel were especially knowledgeable, courteous and helpful. Great experience!

CHRISTOPHER R on

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THANK YOU!

KATRINA M on

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The man who delivered U-Box was GREAT, but reservation experience was horrible: the U-Box phone line does not work dial 3 for rep yields “you have entered an invalid entry” and no one knows any info

CHRISTOPHER D on

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The staff at this location were very courteous and always checked in to make sure I was being taken care of in the best possible manner.

CATHERINE C on

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The staff was. Always helpful but had issues with elevator And freight eleavator

JONATHAN B on

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I was there on a Tuesday morning and only one person was working. We waited in line for 45 minutes. I`m not sure how that`s possible, but she said she`d be the only one working all day.

ROBERT S on

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5x5 $59 to high, should have been offered the $49 rate as I had a 8x10

PRABHJOT N on

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Very unreliable and downright wrong with their claim for shipping in 8 days. my box was shipped 1 week after my promised date. aweful

KURT W on

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The units were not dry. Many of my items were water damaged. No one seemed to care. There were also mice or rat droppings.

ALVIN L on

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Customer service was great at the U-Haul Storage Facility at 1015-25 South 12th Street in Philadelphia, especially the manager.

DANIEL O on

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all good

ANDREW S on

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A bit expensive, but a good location and service.

DENNIS G on

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great service, friendly/knowledgeable employees, had a great experience! Thanks!

BROOK B on

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Very satisfied and would recommend them to others.

JENNIFER M on

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I made my reservation online a week before moving into the storage unit but when I got there I had to wait 30 minutes for the manager to find an empty unit.

BENARD G on

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People could not have been more professional nor more pleasant. Dominic and Alyssa are a great team. You guys run a first rate operation!

MIKE K on

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Staff own superior customer service skills and the facility is spotless. My UPenn student daughter was very impressed with safety and security features. Highly recommended!

EDMOND C on

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all the people who helped me were great! really friendly and patient. i have a storage unit and i know how to get where i need to go in the buildings. thank you!

RUSELL A on

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Out of town move and the folks at uhaul really helped out with securing my storage space.

MARILYN M on

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Thank you to all your staff for all their courtesy and assistance.

RONALD W on

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very smooth and easy, everyone was very helpful,

ALEX L on

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Friendly service. Convenient location. Facility in good condition.

ROMALDO S on

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Leah was Fantastic and Knowledgable and has the Can Do Mentality that is Crucial in Getting the Job Done! Romaldo Sciambi

RODNEY K on

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The young lady who waited on me was excellent. She was trained well and is an asset to your company.

OLIVER N on

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Rented a truck and storage unit. No problem what so ever

JULIA S on

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Very quick, courteous service and good facilities

FLOYD A on

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The attendant was very helpful in finding the right size storage space and was willing to keep looking until i was satisfied. I really appreciated her willingness to ensure my satisfaction.

LINDA M on

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The young woman that helped us was terrific. She was new - only 2 weeks on the job and really was very polite, professional and helpful.

CHRISTOPHER G on

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worked with Asina and she was great. took the time to show me different units until I selected the one that would work for me. very friendly and efficient.

ROGER K on

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I would give a higher rating except that the punch procedure requires me first going to the main building, punch in, then go to the building across the street where I have my unit.

JOHN F on

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Staff was very knowledgeable and helpful. I would suggest hiring a few more staff there never seems to be enough staff at the front counter to handle the amount of customers present.

BILL L on

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Kip was great. Professional and friendly service was provided.

JAWAD S on

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Old building badly needs renovation, retrofit.

DENISE L on

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The female that checked me in was so sweet,warm and professional!!!

DAVID D on

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Really appreciated Kip`s helpful and professional attitude. Very good experience so far.

SU SHAN L on

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The payment experience was awful and continues to be incorrect after multiple calls for correction.

JOHN S on

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Richard and QianaSpelling? where just fantastic. Excellant people skills. Richard even returned my request for a phone call!!!!

CHRISTOPHER M on

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very straight forward - staff very helpful and reasonable.

ROBERT S. K on

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Staff very helpful. Facility could be cooler--temp.-wise

FREDA F on

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Poorly managed, poor customer service, long lines poorly staff.d problems with reservations, storage size and were given the wrong information on many issues .

THOMAS B on

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My reservation was not held had to take 2 smaller units. The man who helped me Friday did not show me the unit or unlock it.However the next day everyone was SUPER friendly ready to help

PETER G on

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Smooth move-in to storage unit. Helpful staff, clean facility.

BETH K on

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I love this facility the staff who work there. Professional, kind, efficient patient. They deserve to be recognized for the high standards they set and maintain.

PAUL F on

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Local staff great. Phone redirects to national wasted my time. After two failed phone connections—my call was redirected. Person unable to answer any site specific questions—the reason for my call.

MATTHEW P on

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Very helpful staff and well maintained store and storage units.

EBONY J on

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The young lady who handled my account was very pleasant and efficient. The gentleman who showed me to my storage room was very helpful and friendly as well.

JOSEPH A on

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The Office/Store was understaffed with only one employee to handle storage rental agreement as well as vehicle etc.

TOM M on

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The facility would have been adequately secure had the primary access door not been broken and open to anyone. Otherwise ok.

RODNEY B on

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my storage staff person was excellent.

LILLAN D on

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there was a woman working at the counter-she was rude and inept-male emp was alot more helpful

DEBORAH G on

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This was so easy. The woman who helped me was as nice as she could be. Thank you.

AMBER H on

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I found the Sunday hours to be short and inconveninent. Other than that, I was very pleased with the facility

MARION Y on

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Had to pay movers 1-1/2hrs over contracted time due to delays U-haul caused. Then elevators stopped working. Very bad experience.

FABIO M on

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Need 24 Hour access for facility

RONALD M on

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I can`t believe you expect me to fork over $10 for the priviledge of managing my account online. What crack-smoking vice-president approved this, and can I have his job?

JOHN M on

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very clean

JOSEPH L M on

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Excellent. Everyone was very helpful.

MARJORIE S on

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This facility was excellent. The online res process goofed. No call the day before, assigned me to a remote pick-up site that opened after my requested time. WHen I fussed, they fixed.

DAVID S on

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Everyone on the staff was very helpful and good at problem solving, especially Michael and Simon