Customer Reviews for U-Haul Moving & Storage of South Philadelphia

11,698 reviews

1015-25 S 12th St   Philadelphia, PA 19147
(@ Washington Av)

(215) 336-8080

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(215) 336-8080

1015-25 S 12th St
Philadelphia, PA 19147
(@ Washington Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

The staff was very kind and efficient!

Ronai W. 
Rating:
5.0

Customer did not leave a comment.

Sean R. 
Rating:
5.0

We returned our vehicle after hours and there were no spots left in the drop off area so we had to leave it in the pick up zone. We also weren't aware of the drop off policy of checking out the vehicle so we through the keys in the key drop accidentally. We wish we were told about the drop off process in more detail durning checkin.

Melanie H. 
Rating:
5.0

Drop off was fine.

Joseph K. 
Rating:
5.0

Customer service was good

Emir C. 
Rating:
3.0

I made an online reservation for a van for 3 days but when I arrived the desk clerk couldn't honor it because the vehicle was double-booked. I made it work, but I don't understand why the online reservation system and the local inventory control system aren't better integrated. I have had many good experiences with the staff at this location but they don't seem to have the support they need to provide good customer service.

Christa W. 
Rating:
3.0

Customer did not leave a comment.

Nathan P. 
Rating:
5.0

Customer did not leave a comment.

Mauri R. 
Rating:
4.0

Customer did not leave a comment.

paul F. 
Rating:
3.0

Still haven't gotten a receipt

James N. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
5.0

Customer did not leave a comment.

johnjoanne V. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
4.0

This wasn't the original location I booked for. I had to go to this location because my truck wasn't available at my original location.

Jacob B. 
Rating:
4.0

Didn't have the storage locker size I reserved. What is the point of a reservation then??

Nicholas P. 
Rating:
5.0

Customer did not leave a comment.

Jacquelynn O. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
1.0

I'd like a response from a manager. I was on a time crunch to get things done that I needed to get done. When I picked up the vehicle, maybe within a mile or two the Tire Pressure Light came on. Perhaps another 20 miles later, I received a message about. Tire pressure Sensor fault. I was forced to stop every 20-30 miles to put air in the tire. The tire pressures on the FL, RL and RR were all around 70-75 PSI. The FR where the tire pressure sensor fault failed was around 32 and dropping rapidly. I'd like to request a refund for this experience as it made me late for what I needed to get done and it was an extreme inconvenience to not only stop every 20-30 miles but also to constantly be in fear of the tire going flat on a time Crunch. You can reach me at (267) 707-0773 or at sfitzherbert@gmail.com.

Sean F. 
Rating:
5.0

double check for cleanliness of trucks

ILLYA P. 
Rating:
5.0

It was difficult to pick up by mobile phone with an international drivers license. My boyfriend's license was not accepted. We had to go inside to speak to a representative. This was not an issue but could be if it had been at a different time of day. The representative Tiffany was super nice - great customer service.

Brayden L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
4.0

explain the payment holds a little clearer and explain the return process using the website (taking a photo etc)

Tess G. 
Rating:
5.0

Customer did not leave a comment.

Emir C. 
Rating:
2.0

Yes I was over charged due to a mistake an the manager said I can keep the pickup truck until 2pm when I was there on time to return it. But she charged me another whole day that I am really upset about because had I known I would have just left it there on time as I was. I like my refund back when I was not told I would be charged another whole day. An also I was about to rent another one but that just made me so upset. So can someone contact me by phone 267-399-8194 or email; marquisc.burney@gmail.com

Marquis B. 
Rating:
5.0

Customer did not leave a comment.

Cesar D. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
3.0

Customer did not leave a comment.

PeterJohn P. 
Rating:
3.0

I expected to be able to keep the truck for 24 hours, but was told I had to return it in 6 hours. I had to convince them to let me keep it til the end of business. This is not the location's fault, of course, but a failure in the expectations put forth on the website vs. the reality of renting the truck. Left an unsavory taste in my mouth about the whole experience.

Garland S. 
Rating:
1.0

Not friendly cruel, not informative and not fair

zeki Y. 
Rating:
3.0

I wish they let me keep it in extra day to finish my movement

Emir C. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
3.0

Customer did not leave a comment.

Justin S. 
Rating:
2.0

Customer did not leave a comment.

Naji S. 
Rating:
3.0

On site customer service representative was rude and talking on the telephone with a friend during the entire transaction. Information on the contract was wrong (vehicle location, mileage and fuel level) and I had to correct it. Even one of the vehicle pictures was incorrect.

James A. 
Rating:
1.0

Customer did not leave a comment.

Benjami C. 
Rating:
5.0

My location for pickup and time were altered the day before my move. I reserved a truck 3 weeks ahead of time to lock in that location and time to work around a lot of other moving parts and the last minute change made my day extremely more difficult and stressful. Despite the great service at the location I was changed to, I will probably never be using uhual again for future moves and won'tbe recommending anyone else does either.

Tanner L. 
Rating:
5.0

The staff was excellent and super helpful.

Keon M. 
Rating:
3.0

I did not get my vehicle on time and there was a 22 min wait. The online system overbooked vehicles So I almost did not get one

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

Great place and always have trucks to rent 👍

Ricardo L. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
4.0

Returning the vehicle was a nightmare. The after hours drop box protocol is ludicrous. Having to take photos of the condition of the vehicle and such ?? Unacceptable !!!

Andrew A. 
Rating:
4.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Always courteous and ready to accommodate client's needs

CynthiaR T. 
Rating:
5.0

The young lady's that helped me deserve a raise. My name is Deja Johnson && they assisted me well .

Deja J. 
Rating:
1.0

The customer service staff on site went above and beyond to help us, but it was hard to talk to an actual person. Lots of last minute changes, missing services, etc. Back end tech and corporate is totally out of touch with the customer experience.

Keegan R. 
Rating:
4.0

Customer did not leave a comment.

Madeleine W. 
Rating:
5.0

Customer did not leave a comment.

Leigh T. 
Rating:
4.0

Customer did not leave a comment.

Vernon S. 
Rating:
5.0

Customer did not leave a comment.

Deiby A. 
Rating:
4.0

Customer did not leave a comment.

George C. 
Rating:
5.0

Customer did not leave a comment.

Gaetano T. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
1.0

Truck was old and was parked behind other vehicles at the time I arranged to pick it up, so I waited for 10 mins to have someone move the other u haul trucks parked around it.

Duane B. 
Rating:
2.0

Returning a vehicle after hours counts as a double charge for “daily use”

Alexis V. 
Rating:
3.0

friendlier employees... and i still have received my final bill, i will have to call to find out how much i am being charged... all the other locations email my final bill, plus you are short staffed...

Edward D. 
Rating:
5.0

Customer did not leave a comment.

Pearl L. 
Rating:
4.0

Everything was in order,no complaints my agent was extremely helpful . She was excellent !

Harriett A. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
5.0

For sure. Original reservation was 24th Oregon at Quartermaster Plaza. However there had been an overnight burglary at the office. All the vehicle's keys had been stolen. I arrived at 7am, store opening, they were cleaning up glass from shattered door. The sales associate was quick to transfer my reservation to the S 12th street location. Within a few moments the confirmation appeared on my phone and I was off to 12th and Washington Ave where the staff was equally responsive. Reservation data had been uploaded onto their system and a truck was available in just a few moments. Kudos to the U-Haul team members working that shift at both stores for ability to almost seamlessly pivot to get the job done while at the same time continued to provide excellent service despite such a wrench thrown into the mix.

Charles K. 
Rating:
2.0

I had an issue with the battery in the UHaul I rented. After getting the Uhaul fully loaded I went to start the vehicle only to find that the battery was dead, which happens, but it took 6 hours for Uhaul to get a 3rd party service out to the vehicle to jump start it. I would assume, given Uhaul's business, that this is not an uncommon occurrence and would expect Uhaul to be able to better respond to the issue. I didn't receive any compensation or discount for the delay.

Kenneth O. 
Rating:
5.0

Customer did not leave a comment.

KEVIN L. 
Rating:
5.0

Customer did not leave a comment.

SCOTT J M.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff.

Miles D.  |  First Impressions 
Rating:
2.0

Your staff was distracted and less than helpful throughout: I understand why you try to automate as much of the process as possible. Why on earth do I have to take photos of my ID to upload when I'm standing at the counter with it? 7 women standing around on phones and joking away instead of helping customers. Amazing! As for the vehicle. The handle for the passenger side door was broken making it difficult to open from the inside. A mere inconvenience? No. The door swung open while making a left hand turn. Are you kidding me?!? When I dropped off the truck and brought it up, the attendant replied, "yeah, I knew about that." Seriously, what kind of operation are you running?

Sebastian M. 
Rating:
4.0

The truck was older and worn

David C. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Joelle H. 
Rating:
5.0

Staff made the process painless. Quick, clear and efficient. So glad I came here.

Jaina L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Liam F. 
Rating:
5.0

Customer did not leave a comment.

EUGENE G. 
Rating:
5.0

Customer did not leave a comment.

Doris C. 
Rating:
5.0

Customer did not leave a comment.

Samantha E. 
Rating:
4.0

Customer did not leave a comment.

Cordelia B. 
Rating:
2.0

Provide parking on site for customer's own cars while they are out driving the U Haul. We were told we needed to find street parking which delayed us and was stressful on moving day.

ELIZABETH D. 
Rating:
3.0

I have not received a receipt for my purchase so it would be good to ensure that people are notified within 24 hours of return of vehicle.

Wendell J. 
Rating:
5.0

Wonderfully kind people at both the front desk and in the return garage. Thank you, as always!

Christopher G. 
Rating:
3.0

Customer did not leave a comment.

Brendon A. 
Rating:
4.0

Truck had a couple of issues, like a cracked front bumper and a jammed padlock. Otherwise it was good and ran great. It was reasonably clean. Staff helped me quickly. The website's location service was frustrating to get working because of phone permissions.

Jerome L. 
Rating:
2.0

Pick up was far more challenging than needed. Lady behind counter was absolutely miserable

Chris M. 
Rating:
5.0

Very friendly staff

Alexis P. 
Rating:
5.0

nothing I believe that things at this location is running smoothly

RAYMOND F. 
Rating:
5.0

Customer did not leave a comment.

Lorick Q. 
Rating:
4.0

Customer did not leave a comment.

Johan P. 
Rating:
5.0

The staff was helpful and courteous.

Yvone M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Madina S.  |  Overall Experience 
Rating:
5.0

Good evening, I just was sharing my experience with my hairdresser today . Telling her thankful I was that for the length of time that my belongings were in storage . How grateful I am that my things where still in great condition. And that I would Recommend U-Haul to my family members and friends if they ever needed storage space. And how we feel like we where family, because if the length of time I use storage with U-Haul . Thank you again.

donyae t.  |  Overall Experience 
Rating:
3.0

The attitude of the customer service personnel is typically negative and disinterested at this location. I have used uhaul 4 times in the last year with consistently poor customer service in Philadelphia. Why are your employees so dismissive and discourteous?

Robert C. 
Rating:
2.0

Customer did not leave a comment.

LeighStarr G. 
Rating:
5.0

Customer did not leave a comment.

Kelly W. 
Rating:
3.0

I was not informed prior to arriving that I would need secondary ID. That should be worked out before the customer arrives. (I had used the app). Second, even though I was using the app, I still needed to go into the store and interact with people.

Vincent F. 
Rating:
2.0

There was rusty water on the top shelf part of the back of the truck. It got all over my couch when I moved it. When i went to return the truck, people blocked the return entrance so I had to leave the truck in an unfavorable location. Have had better experiences with uhaul

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Philip J. 
Rating:
5.0

Customer did not leave a comment.

Sean T. 
Rating:
4.0

Customer did not leave a comment.

Anthony V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mikael B. 
Rating:
4.0

Customer did not leave a comment.

Anthony V. 
Rating:
5.0

Customer did not leave a comment.

Taressa B. 
Rating:
5.0

Ive been renting uhaul for almost 20years. So far everything has been good.

Maria C. 
Rating:
5.0

Very helpful and nice

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

SEAN P. 
Rating:
5.0

Customer did not leave a comment.

Marc H. 
Rating:
5.0

Customer did not leave a comment.

Haley G. 
Rating:
5.0

The young lady at the location was so kind to me . Not many kind people left in this world so hats off to her !

MICHELE C. 
Rating:
5.0

All went smoothly.

Joseph R. 
Rating:
5.0

Customer service was quick and polite.

RANDY R. 
Rating:
5.0

Customer did not leave a comment.

David C.  |  First Impressions 
Rating:
4.0

Price can be lower.

foster m.  |  First Impressions 
Rating:
5.0

I needed a storage unit same day and was able to secure a unit at this facility quickly and easily. I appreciated the hospitality from the women at the front desk. They were great and answered my questions. One of the women walked me to the unit across the street which I really appreciated. I was able to rent a unit on the ground floor which made move-in so much faster. I will recommend this location in the future. Thank you!

Jessica B.  |  First Impressions 
Rating:
4.0

Great

vernon p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

IVON F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kathryn N.  |  Overall Experience 
Rating:
3.0

I found out after I was there that the access hrs were now limited to only business hrs, which is different from the website. Otherwise, the staff was friendly and helpful.

Gretchen W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arthur L.  |  Overall Experience 
Rating:
4.0

Being able to access the storage unit 24/7 would be a lot better for my schedule

Lauren P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

brian m.  |  First Impressions 
Rating:
3.0

Customer service is HORRIBLE and the spaces are way too expensive

Maeve H.  |  Overall Experience 
Rating:
5.0

Shannon, the storage manager is a stellar employee! She went above & beyond for me during the most difficult year of my life! She is an asset to the UHAUL corp. and sets an example for everything you’d want in an employee, especially at a managerial level.

gina a.  |  Overall Experience 
Rating:
4.0

The room and price is not the same as I reserved with Jesse

Mary R.  |  First Impressions 
Rating:
3.0

The bathroom stay dirty (NOT IN THE OFFICE BUILDING SIDE BUT ON THE BUILDING SIDE NEXT TO THE LOT CLOSES TO 13TH STREET SIDE.

joseph b.  |  First Impressions 
Rating:
5.0

The staff was great!! Very helpful & patient. The woman manager & her assistant, I can’t remember their names at this moment, we’re amazing & I will recommend this uhaul to my family & friends, every time! Thank you!

sade d.  |  First Impressions 
Rating:
5.0

The facility is wonderful no doubt due to the manager, Andrew Curry, and the team he developes. He creates a friendly environment and ensures every customers' experience is positive.

Forest H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rasoul b.  |  First Impressions 
Rating:
5.0

All the personnel were very knowledgeable & helpful.

catherine m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nick S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nick S.  |  Overall Experience 
Rating:
1.0

My unit was broken into and the management had no empathy what so ever when contacted. No effort what so ever to assist with the burglary. I thought the building was secure with few cameras, and code set up building but I was wrong.

iram g.  |  Overall Experience 
Rating:
4.0

Pretty positive overall experience. Strong possibility that people are living in the facility overnight as - multiple times - I encountered people on the main floor after normal hours who were charging their phones, not moving things in or out & just generally not doing anything you would expect someone to do in a storage facility.

micheal t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Benjamin N.  |  Overall Experience 
Rating:
4.0

The only thing that was a headache was the closing of the account. After we met with the agent to close the account (11/17) we continued to get notices for invoicing and late notices from Uhaul because the on site staff hadn’t inspected the unit. I had to call two times to get this resolved and finally the unit was inspected and closed out in your system. Not a great final impression.

John K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clevis H.  |  Overall Experience 
Rating:
2.0

Customer service was horrible. I ask for receipt I was told they don't print receipt and I would receive an email. When I search email for receipt there was no email. I visited the 10th and Washington location to close out storage unit that I never use and didn't receive close out email confirmation and worse a bill was send to my emergency contact stated I owe for storage. I took lock off the storage unit in the same month I purchase unit because I didn't need the storage unit after all.

Patricia M.  |  Overall Experience 
Rating:
5.0

Clean, easy access, secure, but office staff, although were efficient, weren't friendly. ALSO, IN VIOLATION OF THE CITY ORDIANCE, NO CUSTOMER, VISITOR, OR EMPLOYEE WORE MASKS IN THE OFFICE OR IN THE STORAGE AREAS.

HARVEY S.  |  Overall Experience 
Rating:
2.0

When I purchase the storage unit it came with elevator services I had to catch a flight and store my property this was a nightmare as I had to rent a truck for nothing I had to carry heavy items up 4 flights of stairs this was super inconvenience back hurts and staff no help

Shakia P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANNAMARIE S.  |  Overall Experience 
Rating:
1.0

I was advised via phone that my unit was free for 30 days. When I arrived, the person assisting me advised that they only do 30 days free for one-way truck rentals. I told her that uhaul rep who helped me did not say that. I was then escorted to my unit through a facility that was filthy.

Crystal B.  |  First Impressions 
Rating:
5.0

Your service is excellent 👍

Wayne T.  |  First Impressions 
Rating:
2.0

I am very disappointed in UHaul, this facility and the false advertising. I am also disappointed with this facilities inability to be loyal to its long-time customers. My parents have had a storage unit at this facility for over 10 years. I need a smaller unit now and I reserved one online. It never said the unit was obstructed online but when I was shown the unit in person there was a HUGE column right in the middle of the unit!! This unit is un-useable. Such false advertising and so I ended up having to purchase a much more expensive one and no one was willing to give me a discount since I was expecting to be paying the price of the falsely advertised unit. Also, there is even further false advertising online when it said I qualified for one free month of storage but when we came to pick up the truck, we were told that that does not apply to this facility. Again, no one was willing to honor what we saw online (and I have printed proof of the advertising). We tried to resolve these conflicts by asking for a manager but we were told that the man who manages this facility would not help us out. Once I am able to stop using this facility, I will.

Andrea S.  |  First Impressions 
Rating:
4.0

Price to high

SHAWNE W G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELLY P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL G.  |  Overall Experience 
Rating:
5.0

The folks at the front desk are awesome!

Santanu S.  |  First Impressions 
Rating:
2.0

Storage unit they tried to give me was a mess, not climate controlled or prepared for a new customer. Then they tried to give me two separate 5x10 units though a I reserved one 10x10. Took me an hour and fifteen minutes to get storage unit check-in situated and am being charged $15 more per month for my unit than what I had reserved. Truck return was unsatisfactory, being charged $13+ for fuel though the gas gauge did not move I have proof of only putting two miles on the vehicle.

MURPHEE M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

ROSALYN W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joshua D.  |  First Impressions 
Rating:
4.0

Did not get email confirmation of check out. Had to call 3 days later to get it emailed to me

Robin W.  |  Overall Experience 
Rating:
4.0

More parking would be a great improvement!

Kenneth B.  |  Overall Experience 
Rating:
5.0

MORE THAN WHAT I EXPECTED, I'M THRILLED TO HAVE MY BELONGINGS IN THIS SAFE, SECURED, WELL LIT PLACE. THANK YOU.

Stephen B.  |  First Impressions 
Rating:
2.0

Was not able to honor my the free month of storage rental after renting a one way truck. Staff was more occupied enjoying each other than helping customers. The process of getting your storage access and filling the unit and payment was all very inefficient. However one employee did help me change my storage unit very easily however that seemed to mess up my check out process because my unit was never closed out and I was almost charged for the next month and a late fee.

Clarkson P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eliud R.  |  Overall Experience 
Rating:
1.0

Service elevator was broken on the day of my move out. The staff acted like it wasn’t a big deal and told me that i’d have to wait a few hours up to a few days if I wanted to use it. Had to pay the movers extra $200 for the inconvenience

Zorbey C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TODD M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TIFFANY T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine S.  |  Overall Experience 
Rating:
1.0

The day I was moving out the freight elevator stopped working. I had hired movers and had to pay them at least an hours more work because of that. My attempts to get a refund with the storage facility staff and customer service was time consuming and to no avail. Additionally, when I closed out my storage unit the staff did not close it out, I called several days later and they assured me I was all set. When I called about a different issue a week later they told me my unit was still active. If I had autopay set up I would have been charged for another month a week after I closed out. Overall a very poor experience and I will not be using UHaul again and directing my friends elsewhere as well.

Arden J.  |  Overall Experience 
Rating:
1.0

Your employees ripped me off with my truck rental. I will not use uhaul again.

Dena U.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

PAKAWADEE S.  |  Overall Experience 
Rating:
5.0

There typically were insufficient flat carts available for the number of people in the facility at any one time. Several trips I needed to wait until someone freed up a cart. Perhaps an employee could be assigned a task to ensure that at least 4-5 carts are always available.

Linda K.  |  Overall Experience 
Rating:
5.0

This is my favorite U-Haul facility. Friendly team, clean building, great location. Thanks for making this a great location!

Douglas M.  |  Overall Experience 
Rating:
1.0

I spent over an hour trying to check in for my storage unit reserved 5 weeks ago. I was shown a unit completely different than what I reserved online and was subsequently told the unit I reserved online did not exist. I was forced to take the unit given due to an impending move. The staff was unable to provide an access card as the “system was down” so I was forced to come back to get an access card. Horrible experience and an example of blatantly deceptive and predatory business practices.

Holland S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Narasimha S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tracey E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William T.  |  Overall Experience 
Rating:
2.0

Disappointing customer service. The facility was fine. Clerks had bad attitudes...not customer friendly. Slow service. Waited in line for 30 minutes even though there were only 4 people in front of us. After they were done with a customer, they would delay waiting on the next customer. Get new staff!!!

Deborah M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alessandra P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John L.  |  Overall Experience 
Rating:
3.0

It took us a whole hour to get situated, between waiting for someone to take us to the unit, then having to go back to sign the contract and pay, waiting some more time before someone could do that for us, bouncing between different computers as they figured stuff out. Staff were friendly, but the procedure is atrocious, and that’s the fault of management.

JASON S.  |  First Impressions 
Rating:
5.0

Great Service

biruk t.  |  First Impressions 
Rating:
5.0

Great Staff, excellent service, friendly atmosphere

SCOTT A.  |  Overall Experience 
Rating:
3.0

I would like for the company once the person clean out there unit and pay there last bill for them to take them out of there system and not call them every month after telling them to pay for there unit other than that it was good

Beulah P.  |  Overall Experience 
Rating:
1.0

I never stored anything because the location of the unit was too dark & isolated. I’d never feel safe using it. Even during the day.

Shawna H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matt B.  |  Overall Experience 
Rating:
4.0

The front desk people were very nice and friendly. When we returned the truck to the return area the people there were not the nicest.

tanner K.  |  First Impressions 
Rating:
3.0

Fix your online system to show what units are actually available

Kathleen W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

EBONY M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David E.  |  Overall Experience 
Rating:
4.0

The staff was friendly but not the most knowledgeable when we checked in. When we closed out our account we still got a bill two weeks later but it was corrected when I emailed. The facility was clean, secure and convenient.

Krista H.  |  Overall Experience 
Rating:
5.0

Only one issue. Everytime I tried to pay on line, could not do. Even when I was told a couple of times that I would have access.

Anthony c.  |  Overall Experience 
Rating:
1.0

I’ve had my items stored at this location for years. Unfortunately, when I recently went to take stuff out of my unit I found people camping outside of it. I reported this to the staff, who did not seem to concerned but assured me the people would be removed. When I went back the next day, my lock had attempted to be broken and I could not get the key in. Again, staff did not seem concerned about the attempted break in. I was told they’d look at security footage, but never received any follow up. In speaking with the manager, Andrew, this situation seemed more like a nuisance to him that a real problem that people were living in his building and attempting to break in to units. I moved my stuff out ASAP and will never ever store there again, nor will I recommend this location to anyone. Stay away!!

Erin P.  |  Overall Experience 
Rating:
1.0

This U-Haul location seems to have a significant rodent problem. We found many (at least 50 if not more) rodent droppings on our stuff when we moved out. In addition, when we were all moved out of the storage unit I got verbal confirmation from the clerk that I was all set and that we'd get a confirmation email within a few hours. This did not happen and 2 days later they attempted to hit us with an additional month's payment and a late fee. While I was able to revert these charges after coming back in, I worry that this may be a deliberate attempt to get additional money out of clients. This location was also not willing to give us the 1-month free U-Haul promotion at first and we only got it after lengthy phone calls with customer service. So far, the vast majority of my interaction (3 related to truck rentals and 2 related to a storage unit) with U-Haul has been disappointing as their lack of incompetency has surprised me in a different manner every time - I really ought to learn my lesson..

Sebastian S.  |  Overall Experience 
Rating:
5.0

I'm looking forward to storing my things.

Melvyn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aaron j.  |  Overall Experience 
Rating:
4.0

My son Charles Pitts, passed away on April 10, 2021 and did not get a chance to take advantage of the storage facility. I am his mom Lena, who had to remove his things from the storage unit with the help of my daughter, Sandra. My daughter interacted with the young lady manager who seemed very nice to her. Sorry we've forgotten her name.

Charles P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gary h.  |  First Impressions 
Rating:
3.0

Please note: actual move out date and closure of account was on May 11, 2021. Not June 4. All late fees were incorrect and should be removed.

Frank d.  |  Overall Experience 
Rating:
5.0

Smooth running operation. Every was prompt, friendly, and helpful. Checked in quickly, saw the unit, and started loading!

EUGENE B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Catherine W.  |  First Impressions 
Rating:
5.0

Thank you for your support and professionalism

PAUL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phil N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John D.  |  First Impressions 
Rating:
5.0

The people working when we came were solving problems left and right, with a positive attitude.

Julie B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Morrin R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John F.  |  Overall Experience 
Rating:
5.0

The facility was very excellent I was very pleased over all the staff was very helpful and supportive in every way Thank you for being there for me I will miss the staff and location Be blessed........

melvin m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sara R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Peter M.  |  First Impressions 
Rating:
5.0

Place is always clean. Staff is pretty fast with service

Todd J.  |  First Impressions 
Rating:
1.0

During the drive-over (One-Way from Ithaca to Philadelphia) we had gotten confirmation that while we couldn't drop off our U-Haul trailer at this Philadelphia location, we could still store our things here and then drop it off at the next Philadelphia location. We got oral confirmation from both locations that the 1-month free storage promotion that U-Haul was advertising for all one-ways applied. After we arrived, we got a quick walkthrough by one of the store clerks of the storage unit we'd be using and got another oral confirmation of the promotion from her. But then, as we were about to sign the contract, the other store clerk denied that the promotion applied and that any oral confirmation had occurred. At this point we had already partially unloaded. After a long period of time (about 1 hour), we finally got U-Haul customer service to reach the location's manager who confirmed that the promotion obviously applied thereby resolving our dispute. We have no idea why the other clerks were so adamant that it didn't apply. Were they attempting to use the time constraint and our partially unloaded stuff as leverage to hold us up and force us to just sign and pay? We will never know, but their rude demeanor about us just wanting to resolve the situation was unacceptable. This long delay forced us to rush as fast as we could with the unloading process (and the delivery of the trailer to the other U-Haul location since this one didn't accept any for some reasons) to finish everything before the storage doors closed at 5pm. An absolute nightmare that could have easily been avoided. We are hopeful that the eventual move-out will be less awful.

SEBASTIAN S.  |  First Impressions 
Rating:
5.0

Your staff were very professional, helpful and a pleasure to deal with.

AARON P.  |  Overall Experience 
Rating:
4.0

The only issue we had was that they were out of disc locks.

Krista H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa S.  |  Overall Experience 
Rating:
5.0

T,he staff were very professional, helpful, and knowledgeable. We will gladly recommend your facility.

AARON P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VERBOYS L.  |  Overall Experience 
Rating:
5.0

It was a convenient location, great service, and safe. I needed to store my stuff longer than anticipated (20 months) but it was a great experience.

Najah B.  |  Overall Experience 
Rating:
5.0

Staff was great

Preston W.  |  Overall Experience 
Rating:
2.0

The staff was very kind and frequently helpful. The issues include climate control was not maintained, a temperature monitor reported many incidents of it being over 100degrees. My belongings went in without bugs or rodents and were infested with both on pick up. The floor is uneven bumpy and rough like planks it causes everything to fall of your cart due to extreme vibration. There is non existent signage to find locker numbers. The square footage of storage units is inaccurate due to pipes & ductwork using air space. The hallway overhead clearance is too low.

Jerry C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruno C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Zachary S.  |  Overall Experience 
Rating:
1.0

This was by far the worst experience ever. If you care to know feel free t set up a call as it is too long to type!

Tanya G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexa S.  |  Overall Experience 
Rating:
3.0

Came to check out with my preordered unit. The guy at the desk wasn’t wearing his mask over his nose or mouth the entire time I was there. Went to look at unit and it was dirty, had an open roof with spots clearly showing where someone had broken in, then the really lovely lady showed us two more units but the first the entire floor smelled like smoke and I ended up going with the second which is so much smaller than the one I booked.

JANA H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

patrica j.  |  First Impressions 
Rating:
5.0

U-haul storage is/was a safe haven, to store, & secure my belongings, allowing me to concentrate on other pressing matters, their timing, & staff was kind, considerate, courteous, & helpful making it extremely easy to access my belongings! Thank you u-haul, happy holidays, & many more!

gregory j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lindsey b.  |  Overall Experience 
Rating:
3.0

I reserved this storage a month ago and I get there to check in and they tell me the one i reserved is gone. The girl said this is a request not a reservation. What kind of statement is that? Unacceptable. It took them a long time and process to find another storage unit for me. If I didn't really need it I would have gone elsewhere.

Tanya G.  |  First Impressions 
Rating:
5.0

THE STAFF WAS VERY NICE& HELPFUL!

gina c.  |  First Impressions 
Rating:
3.0

I was still billed after I ended my rental and had to call to ask for a refund.

Joseph K.  |  Overall Experience 
Rating:
2.0

The staff at this location are awful, hands down the worst I’ve ever seen. The actual storage unit had a water leak that ruined our art work, and even though we purchased the insurance, it didn’t cover it. No one ever attempted to help us figure it out or make it right. The GM of the location never returned our calls for assistance nor is he even present to help his team. Such an awful experience all around.

Joseph S.  |  Overall Experience 
Rating:
4.0

N/A

Mallory H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Elizabeth C.  |  Overall Experience 
Rating:
5.0

Was disappointed we did not get the free month, even though we bought supplies, rented a storage unit and a van.

HARVEY S.  |  First Impressions 
Rating:
2.0

The entry system is a bit confusing. The website reservation is misleading. What's the point of setting up an electronics paperwork-less reservation when you have to go over almost everything and fill out forms at the store. When I signed up, the system said that the first month rental is free only to be charged for the first month because, as the indifferent rep at the counter said, "you have to return a truck to that location in order to qualify." I've given UHaul a lot of business in the last 18 months with 8 or so truck and trailer rentals and two other storage units (which I'm consolidating into this new Philly unit.). I think I deserve that free month.

Alanscott B.  |  First Impressions 
Rating:
1.0

Well, in the beginning one of the lady staff said there’s a 24-hour access to the facility. And it’s working fine for the first ten days or so. Then there’s an extremely unprofessional male took that 24 hours access away from my account out of racial discrimination and hated crime (from the very first around 25 mins after when I’m finished sign up) and even bull shot about, there’s no 24 hours access in the building. BUT I’M ALREADY ACCESS over serval time after hour.

RICKY L.  |  Overall Experience 
Rating:
5.0

I had hoped to buy my childhood home in the Bella Vista area and was keeping my Mom and Dad's furniture to place in that home. However, that hasn't happened as yet. Until then I guess I will have to keep it in storage. It is costly; however, I want to preserve the history of my family.

C.B. A.  |  First Impressions 
Rating:
5.0

None what so ever.

anderson c.  |  First Impressions 
Rating:
4.0

I was really happy that when I closed one of the units but kept the other, somehow I accidentally got charged for another month on the one I closed, but before I even noticed that it happened someone from Uhaul called me to apologize and let me know they were refunding me. I love that they took the initiative to get in touch with me before I had to. It made me feel like they were on top of it and trustworthy.

maria y.  |  Overall Experience 
Rating:
5.0

Rashonda the customer representative was very helpful her explanation of how everything works was clear and very understandable 👍👍

sheila h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Max P.  |  Overall Experience 
Rating:
5.0

Convenient location, excellent services and staff

Curtis P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey W.  |  Overall Experience 
Rating:
5.0

I'm happy to report that my encounters with the the staff and, in particular, Andrew Curry, were exceptional customer service, a rarity these days. Because my storage space was in Philadelphia and I now reside in Memphis, TN, I reached out often by email about questions regarding the protocol for moving in and out in response to the pandemic. Happily, I always received replies in a professional, supportive and timely mannner. BRAVO!

Thomas C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathaniel S.  |  Overall Experience 
Rating:
4.0

My only issue and reason not 5 stars is the local phone number rings too long and then you get put on hold for 10-15 minutes. I live 9 blocks away so I get frustrated and I just walk over.

Demeriese V.  |  Overall Experience 
Rating:
1.0

I tried many times to resolve the theft that occured there and they said they would help but when asked for video surveillance they had numerous excuses for why they would not allow. I also tried calling and emailing and many times went without responding. One would think that they are safe with all the advertising and promises they make with it being twice the protection because of it being an indoor locked facility and 24hr video surveillance. Do not be deceived! Yes they have prime location for the city so it is convenient and they make you utilize their lock but the units themselves have ways to be broken into and I was not the only one to unfortunately discover this.

alexis b.  |  Overall Experience 
Rating:
1.0

This facility doesn't even deserve one star, which is the lowest rating possible. If it were possible to give a negative star rating, I would. They offer a false sense of security. Their posted claims to have 24/7 video security is misleading and proven to be false. Our storage unit was burglarized and we lost several thousands of dollars of personal property that is not replaceable. When we discovered this, we also found out from the Philadelphia Police Department that theft at this facility is an ongoing weekly occurrence. The general manager was complacent and offered us no resolution to our unit that was damaged and left unsecured even after it was brought to their attention. Additionally, there are staff members working there that know these issues are happening and no customers are being notified that their property is at risk. The general manager and staff is willfully and deliberately neglectful to the point where there are people living in the building and coming and going without proper access. I do not recommend this Uhaul to anyone. If you have your things there, you should immediately remove them.

janette s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joan M.  |  Overall Experience 
Rating:
1.0

Absolutely horrible experience. Uhaul's website should not allow you to set a preferred location in Center City Philly (12th & Washington & N 13th Street) for a 26 foot truck if they never them at those facilities. The staff was rude and not helpful and the customer service wait time on the phone was over 35 minutes. Absolutely horrible experience finding out 2 days before you move the truck is in Bensalem PA when you live in Center City.

RYAN D.  |  Overall Experience 
Rating:
3.0

Storage location was fine but not easily accessible, maybe due to COVID19 issues. However, front desk staff were at times, rather infuriating to deal with. Their refusal to speak in a clear and loud enough voice, since we wear masks this becomes a necessity, was an avoidable obstacle they chose not to surmount, which prolonged interactions unnecessarily.

Rolando J P.  |  Overall Experience 
Rating:
1.0

I cancelled my storage unit in person on 7/31 and received a call from an U-Haul employee on 8/3 to confirm my move-out. On 8/17 I was charged for another month of storage. I contacted customer service and they said they would reach out to the manager about cancelling and refunding the month. All I received was a notice it was cancelled and then a request to do a survey. I am still waiting on my refund. Reading other recent reviews it would appear that this has happened to multiple people and that the in person staff do not know how to process a cancellation correctly. I would NOT recommend this place to anyone unless they want to pay for something after they have cancelled.

Michael R.  |  Overall Experience 
Rating:
2.0

The only unit available did not have a ceiling, only a wire mesh covering which necessitated a rat bait station in the corner (this is center city philadelphia). I moved my things out just two weeks later and asked the front desk staff to come look and verify it was cleaned out. They said they would do it later & send close out receipt that day. This did not happen. Four days later I received an automatic reminder that payment would be due in 10 days so I called and asked them to please close out the unit and contract. I was told they would do this within ten minutes and I would get an email confirmation. Still did not happen. When I called back that afternoon I could hear the phone was picked up and without someone even saying “Uhaul. Will you please hold?’, I was instantly placed on hold, After waiting for 20 minutes,, I gave up, hung up, and called back. Same thing happened. I never had a chance to even get a worker on the line and after several tries I gave up. I then went onto my online account and saw that I could close out my account myself with a few pictures of the cleaned out unit, something I wish a staff member had told me the day I moved out. But I was out of town at that point (taking daughter to college) and taking empty unit photos was not possible. I gave up on calling that day and tried the next morning. The same thing happened, instantly placed on hold. Gave up again and tried the afternoon, hoping for a staff shift. Finally, I reached a person. Within the hour I received a confirmation. Besides the inability to manage the phone with proper politeness, the staff at this UHaul location could use more training in Interpersonal skills. I watched multiple customer exchanges where the front desk staff just looked like they hated their jobs. On the positive side, I have also rented trucks and vans from this location and the outdoor staff is fantastic!

CECILIA W.  |  Overall Experience 
Rating:
4.0

Elevators didn’t work consistently causing long waits while staff reset system. I actually vacated the unit in July and notified the staff. They said they would check the unit and close my account. This says I vacated August 6. I received a late fee notification; poor administration of detail.

John M.  |  Overall Experience 
Rating:
5.0

The rates are a bit on the expensive side but we had an Excellent experience with the facility overall

Robert T.  |  Overall Experience 
Rating:
5.0

The staff in the office were amazing and went above and beyond in making my experience great. Shannon in particular was very helpful with my storage reservation and making sure we were comfortable storing my items at this location. However, the staff who worked with the trucks and in the storage areas largely did not wear masks, which was very concerning to me.

Steven O.  |  Overall Experience 
Rating:
5.0

The storage unit was convenient and access in and out was easy. I want to give a shout out to Marlo who was super friendly, helpful, and went above and beyond to assist us two different times. The staff in the office also did a good job. My only complaint is that the building was a little run down and the floor of unit in particular was old and rundown. Also, after we moved out we got a notice of late fee for nonpayment.

lori s.  |  Overall Experience 
Rating:
4.0

The store employees were excellent it was the customer care rep that I talked to after hours that needed more training on customer interaction

Latosha C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rasheem M.  |  Overall Experience 
Rating:
3.0

While the facilities were clean and well lit, keeping my belongings safe between moves, there are very few dollies to assist with moving in/out of units & I would HIGHLY recommend AGAINST using their auto-pay option. I opted in the first day I got my storage unit, then was dinged with a late fee when their system didn’t recognize my account as auto-pay the next month. After I called and explained and had signed auto-pay paperwork on day 1, the late fee was not refunded. Secondly, when I moved out of my unit (including checking in with the front office to tell them of my move-out and being assured i would not be charged for the next month), I was indeed charged for the next month. That will be refunded but will not be back in my account until processed by my credit card company. Although the customer reps I spoke to were very helpful and kind in attempting to resolve these issues and I’m not sure if this speaks more to Uhauls system in general. Overall, both ends of this experience were disappointing and frustrating, especially in the middle of a pandemic when many peoples incomes have been affected and the storage unit i needed was over $150/month.

Sarah G.  |  Overall Experience 
Rating:
5.0

All the employees were very helpful to me and they have good manners as well. I would definitely recommend this U-Haul location to a friend of mine .

Guybenson V.  |  Overall Experience 
Rating:
1.0

THEY WEREN'T EVEN WEARING MASKS! There are clearly too many tech systems to count and if you put all of the store associates together they still wouldn't be able to solve problems. It took me 3 visits to be properly moved in. Every time they were concerned that someone took all of my stuff OUT of the unit and left it? Terrifying. I was in an emergency situation but as soon as I'm settled I'm moving to a different provider.

Alexandra S.  |  First Impressions 
Rating:
5.0

Thumbs up for a very friendly professional staff

robert h.  |  Overall Experience 
Rating:
5.0

Although it was not the smoothest process and I had to come back four times to get the unit that I wanted, the staff was great. The young lady who finally got me the correct unit, and I apologize for not remembering her name, was extraordinary. She went above and beyond and was very patient with me. If there is any way to let her know what great customer service she provided, I would much appreciate it.

Lisa S.  |  First Impressions 
Rating:
5.0

The young ladies at the front desk and the gentleman who numbered the storage unit were all so incredibly friendly and welcoming. Taylor showed us the unit and explained everything thoroughly to us. The venue was clean and we were satisfied with selecting this facility. Thank you, all!

Caylah T.  |  First Impressions 
Rating:
5.0

Marla is the best! Without any prompting, she helped me move into the loading dock and even helped me with my large and awkward mattress. Really above and beyond! Tell her daughter best wishes for her graduation. -Sean McSpadden

Sean M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Molly R.  |  First Impressions 
Rating:
1.0

We showed up and the systems were down with no communication form the staff on when or if it would come back online, a system which was required to even assign me a unit that I requested online several weeks prior. No fault on the staff on the tech issue, but in addition to the two hour delay I was assigned a unit on the basement level when I explicitly reserved a street level unit. Lots of intermittent issues with keycards not working. I'm glad I only need to go to this place twice...

Joseph M.  |  First Impressions 
Rating:
5.0

Staff was great to me Thank you

ROBERT D.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Tamika M.  |  Overall Experience 
Rating:
4.0

The woman taking care of me had no clue how the system worked, and it took over 45 minutes to find my reservation and get all the paperwork set. she double charged me for a lock, and couldn't refund me for the extra packing materials that I didn't use.

meryl d.  |  First Impressions 
Rating:
2.0

Had a lot of issues with unit setup. Staff linked my account to the wrong unit so even though I paid every month they locked my unit for non payment. After closing down my account I received a late payment penalty charge and another full months bill - even though my account was closed out. Had to call multiple times to get it all fixed

Brian S.  |  Overall Experience 
Rating:
1.0

HORRIBLE EXPERIENCE... WORST managed storage facility in Phila.! Problem after problem met with rude front desk staff* that act like they are doing YOU a favor. Some of the issues I was forced to deal with were: I put my unit on auto pay so I didn't have to worry about making monthly payments... Imagine my surprise when my emergency contact, yes... the one I put down... FOR EMERGENCIES... called me to tell me I wasn't making payments on my unit! WHAT!?! Are you kidding me!?! Literally the day after the due date, this place took it upon themselves to contact my EMERGENCY contact REPEATEDLY by way of multiple phone calls AND snail mail! Mind you, the account WAS ON AUTO PAY (so THEY screwed up) and more importantly was not even 24 hrs. "late" on payment! Are you kidding me!?! ZERO attempt at contacting me... They immediately go for your EMERGENCY contact!?! I was upset.. went in to speak to the manager and had to deal with a guy who claimed to be the manager (clearly wasn't) and treated me like it was MY FAULT.... NO APOLOGY even though it was their mistake. What kind of policy is that!?! I could see if a person was in jeopardy of losing their unit to auction or something but this policy is ridiculous!!! Took weeks to be issued the late fee refund.... REALLY? Moved out, told the "mgr" and wouldn't you know it... They STILL continued to bill me! Contacted corporate only AFTER calling the store multiple times being assured it was corrected. NOPE! Only after corporate got involved was the problem corrected. Clearly they arent doing their job... These "mistakes" were pointed out to them and they STILL did nothing. Also be warned... the actual physical location will NEVER pick up the phone... ALL CALLS are diverted to corporate making dealing with any issue (and you WILL have them) extremely difficult. I highly recommend moving up the street to the brand new (other company) storage facility that offers free 1st month rent. Please understand... problems happen... but NOT like this and even so, you will be treated as if it's your fault. All it would have taken was an apology for me to not write this. They simply DO NOT CARE at this location...

Debra W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicole K.  |  First Impressions 
Rating:
3.0

A bit confusing to find the right space but was assisted by staff and eventually move was completed effectively. Pricing was a little high, too. Parking was not clear, either. Overall, average. Maybe next time knowing it better would rate above average.

Rolando J P.  |  First Impressions 
Rating:
1.0

I was very disappointed in the handling of my account. You should be ashamed of yourselves.

John J.  |  Overall Experience 
Rating:
4.0

If this crisis hadn't happened I would have kept the storage space.

Kevin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOROTHY C.  |  Overall Experience 
Rating:
1.0

The staff laughed when I told them I was locked out of the unit I had JUST rented! I had a truckload of stuff and workers waiting. I refused to leave and "come back Monday" and when I became insistent they called the police! Suddenly they were able to refund me. They still claimed they'd given me a key, tho I was not charged for a lock! The next day, I received an email that I was late on my storage unit payment!!! Great work! Great customer service! I hope this location goes out of business. Maybe all of U-Haul should go out of business. I for one am urging all of my friends and family t boycott your establishment. And I am putting this all over all of my social media. Nice going numbskulls.

Pasasquale A.  |  Overall Experience 
Rating:
4.0

My unit has a large column in it, reducing the available space quite significantly. I would like to receive a discount on this unit as I'm not actually receiving the amount of space I am paying for.

Brooke S.  |  Online Move In 
Rating:
3.0

I am disappointed in the online reservation service. I made a reservation online for a 10x10x9 room. When I arrived to the location I was told that this size room was not available. I then had to rent a second storage facility to accommodate for the additional space and am now paying almost double. Had I known the space was not available I would have looked for alternative storage. The staff was friendly and accommodating and also let me know that there are often problems with online reservations. It is because of the online reservation issue that I would not recommend U-Haul storage because you cannot be certain that your space would be available. That is unacceptable when considering people could have movers hired for the day then need to find additional help.

Kevin M.  |  First Impressions 
Rating:
1.0

Went to reserve unit Wednesday and the rep never entered into the system so now paying for a unit that is more expensive than originally thought. Staff member was not helpful.

RYAN D.  |  First Impressions 
Rating:
4.0

Ray was really helpful

John J.  |  First Impressions 
Rating:
4.0

Easy to book online, clean facilities, convenient parking for unloading and loading, free use of carts for moving your things in and out. Issue closing account after moving out but overall good.

Catherine F.  |  Overall Experience 
Rating:
4.0

My Move out date was 10/26, not 12/20. I had to call multiple times to get them to stop auto payments and to update that I had moved out. Max was great, but he shouldn't have had to do anything.

AMY M.  |  Overall Experience 
Rating:
5.0

I closed out my storage unit on 12/6. I was charged another months rent on 12/7. I went back into the store on 12/8 and was told to ignore the charge. On 12/10 I was charged a late fee.

Aaron S.  |  Overall Experience 
Rating:
5.0

Courteous, efficient

Joan M.  |  First Impressions 
Rating:
5.0

Everything went as I was told it would be.

Kenneth C.  |  First Impressions 
Rating:
3.0

Problems: Accessed hours not clear and stated that I would have to pay more to access unit past business hours. Second I was charged for another month the day after clarifying my unit was canceled.

Edward K.  |  Overall Experience 
Rating:
5.0

Very friendly and professional. We look forward to a long continuing relationship.

GARDNER F.  |  First Impressions 
Rating:
5.0

My experience with this facility was always a pleasure. The space is clean and well lit and the staff are always pleasant. Highly recommend.

BARBARA K.  |  Overall Experience 
Rating:
5.0

Very professional, helpful and friendly staff! The best U-Haul facility I have worked with.

HAO S.  |  First Impressions 
Rating:
2.0

over charged, unable to cancel, had to call uhaul 4 times to adjust payment

Rachel G.  |  Overall Experience 
Rating:
5.0

Every single person I interacted with was courteous and professional. Carmen keep the premises extremely clean. The only comment; have sequential numbers for storage in basement for ease of locating.

suzanne b.  |  First Impressions 
Rating:
5.0

Excellent, helpful and friendly staff. Would recommend to anyone and will definitely be using this location again!

Andrew T.  |  Overall Experience 
Rating:
1.0

All of my items in storage were covered in rat excrement (urine and feces). I understand the facility is large, but this is unacceptable -- I could neither sell the items in good time nor donate them.

BRUCE L.  |  Overall Experience 
Rating:
5.0

excellent

KATHLEEN E.  |  Overall Experience 
Rating:
2.0

All went well until the very end. I moved everything out of my unit and informed the reception. They said they would close out the account. Now I'm receiving late notices. I've called to fix, but nope

Terrence M.  |  Overall Experience 
Rating:
5.0

everyone was great!

Corrina A.  |  First Impressions 
Rating:
5.0

Staff could not have been more helpful! Thank you

Carolyn M.  |  First Impressions 
Rating:
3.0

The employees at the storage facility were helpful and pleasant, however the employees at the front desk were extremely rude and unprofessional.

Sara K.  |  Overall Experience 
Rating:
2.0

Card and entry box did not work on multiple locations. Carts were rarely available. Few employees at the desk to handle customer issues quickly. Rents are not prorated.

GRAEME W.  |  Overall Experience 
Rating:
5.0

Great spot to support moving not one but two daughters in center city Philly. Will definitely use them again if needed.

meg m.  |  Overall Experience 
Rating:
5.0

Great experience! Staff was friendly and very helpful!

Jenna M.  |  Overall Experience 
Rating:
5.0

Everyone@UHAUL on Washington Ave have always been a pleasure. Concluding my storage at this facility was as well. I thank Andrew for his consideration. Moving can be stressful. He smoothed it!

Brett B.  |  Overall Experience 
Rating:
1.0

website always displayed a $0.00 balance due and then you get hit with a late fee a few days later. It makes no sense. Very unhappy with my overall experience and will not be using uhaul again.

Derek A.  |  Overall Experience 
Rating:
5.0

Nice workers

Deirdra D.  |  First Impressions 
Rating:
5.0

Good Location

Frank B.  |  Overall Experience 
Rating:
5.0

Very prompt service and coordination.

Kenneth B.  |  First Impressions 
Rating:
5.0

One of the first things we noticed when we first arrive at the facility was how clean everything was! The staff was always friendly helpful and accommodating when needed.

Andreas P.  |  Overall Experience 
Rating:
5.0

Truck rental procedure worked as advertised. Storage unit in good shape. Personnel were friendly and helpful. Would rent from them again.

meg m.  |  First Impressions 
Rating:
2.0

Storage facility doors were not opened on time. Notified staff that freight elevator not working, but still broken without signage when I returned the next day.

GRAEME W.  |  First Impressions 
Rating:
2.0

The design of the storage was awkward. It was extremely difficult to store furniture and removing it was worse. All do n n to interior design and broken cargo elevators. A more manageable loading dock

David w.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helped us get our storage unit very quickly.

ALEXANDRA G.  |  First Impressions 
Rating:
5.0

U-Haul storage provided an excellent experience.

brendan y.  |  Overall Experience 
Rating:
5.0

Nice, accommodating and friendly staff. Great A/C!

COLEMAN C.  |  First Impressions 
Rating:
4.0

Nice and clean, well lit. Checking out my unit was easy, though I think the fact that I did got lost because of how busy it was at the end of the month.

Alissa O.  |  Overall Experience 
Rating:
5.0

The workers at 12 and Washington are the best!!!! Everyone of them helped me in a very stressful move. Very happy with start to moving thing out.

kristin s.  |  Overall Experience 
Rating:
5.0

I like there hospitality very professional

Rosalie N.  |  Overall Experience 
Rating:
5.0

As a long term customer I never experienced a problem and the staff were always ensuring security measures were taken.

ROSE P.  |  Overall Experience 
Rating:
5.0

Great customer service.

DARNELL S.  |  Overall Experience 
Rating:
5.0

Always excellent service everytime I have used them.

DAVID C.  |  First Impressions 
Rating:
5.0

The U-Haul storage center is the finest U-Haul place I have ever dealt with. I cannot commend them enough for being a first-rate operation.

DAVID C.  |  Overall Experience 
Rating:
5.0

Great service, friendly employees!

Alissa O.  |  First Impressions 
Rating:
2.0

I reserved a 10 by 15 storage unit week before arriving and called three times to make sure I have the ground leavel storage and I was priced at 150 and had to tell to get it. Now I am paying 210.

Shane D.  |  First Impressions 
Rating:
4.0

Need later hours not everyone work the normal 9 to 5 so 24 hour access would be better

Sadeyah H.  |  Overall Experience 
Rating:
3.0

There was no communication between staff.If I spoke you Monday that should have been noted.I should not have to get a call every day of the week to remind me I’m late when I told you I’ll be in.

ALEXANDRA H.  |  Overall Experience 
Rating:
5.0

Responsive and friendly staff, always helpful. Whoever the manager is does an excellent job maintaining the facility as well as training his excellent staff.

SHANE H.  |  Overall Experience 
Rating:
5.0

This U-Haul storage and moving facility must get a golden reward fir their excellence in customer service, flexibility and attitude to business. Thank you. Happy self-storage unit renter.

Edita A.  |  First Impressions 
Rating:
3.0

Only negative moment in 20+ years: on 3/20/19 Eric nearly hit me with a truck. One employee, who saw it, asked me if I was okay. But manager-and Eric- didn’t seem concerned. It left a bad impression.

STEVE L.  |  Overall Experience 
Rating:
5.0

The staff at the Philadelphia location are a great bunch and always helpful with whatever we needed. Property is well maintained and the units are in great shape.

Michael H.  |  Overall Experience 
Rating:
3.0

Tops of units have chicken wire, upon which other people had thrown trash, in particular a bag with empty - or mostly empty - beer cans. This could easily have been broken into and was dirty.

Portia S.  |  Overall Experience 
Rating:
5.0

Thank you for keeping my stuff safe for the last three years!

MATT V.  |  Overall Experience 
Rating:
5.0

Really excellent customer service in getting storage unit. Max exceeded any expectations I might have had.

ROSS R.  |  First Impressions 
Rating:
5.0

Staff was professional, pleasant, knowledgeable, and patient!!

WILLIAM S.  |  First Impressions 
Rating:
3.0

Wish there were more options for units available. There were too many with stairs or ramps to xlimb

Mark C.  |  First Impressions 
Rating:
5.0

Everyone was very professional.

David K.  |  First Impressions 
Rating:
4.0

My only complaint is that 7pm is a too early to close on weekdays given that most people work until 6 or so. Maybe one or two nights with later hours would rectify that issue. Otherwise, very pleased.

Erin K.  |  Overall Experience 
Rating:
5.0

Truly wonderful people dedicated to excellence. So good to work with.

EDWARD K.  |  Overall Experience 
Rating:
5.0

The staff were super friendly and helpful every time I needed anything, both in person and over the phone. Thank you! :-)

iva g.  |  Overall Experience 
Rating:
5.0

Excellent experience. Recommended this to my father-in-law who ended up getting a couple units himself at the same location.

Joe P.  |  Overall Experience 
Rating:
5.0

The manager and staff are excellent.

Michael H.  |  Overall Experience 
Rating:
2.0

Multiple times I would come to get into my unit and UHaul trucks were parked in the loading dock where customers need to park. This is very frustrating. 2x in one week no carts available.

annaMarie C.  |  Overall Experience 
Rating:
1.0

The price of my unit was too high for the space that was available and I had to deal with Pest and rodent problems which should be taken care in consideration of the space of the unit

Chester F.  |  Overall Experience 
Rating:
5.0

Great service from Tiffany in Maple Shade NJ and on return of truck in Philly! Have not received a final bill yet.

Joseph A.  |  Reservation 
Rating:
2.0

While all of the above was great, the online payment set up was very poor.Auto pay didn't work. No response when late fee was assessed and needed to be removed. For this, I cannot recommend.

Dawn W.  |  Overall Experience 
Rating:
2.0

Every time I called I was put on a 20 min hold. I left a message for the manager and never received a call back. My swipe card was very finicky and would work about half the time

lauren l.  |  Overall Experience 
Rating:
5.0

I wish the office were open maybe an hour or two later.

GEORGE M.  |  Overall Experience 
Rating:
5.0

The ladies that helped me complete the paperwork were amazing.

PAUL D.  |  Overall Experience 
Rating:
1.0

I cancelled my monthly subscription, but was just charged the monthly fee. I’ve tried to call for the past week and cannot get through as I’m placed on hold for hours. This location is poorly managed!

DENNIS S.  |  Overall Experience 
Rating:
4.0

The manager was extremely helpful. I appreciated her diligence! My only frustration was my unit was on the 6th floor and the cargo elevator was out of service and we had to use a ramp to transport.

Keri S.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and understanding, and the storage unit was in good shape when we moved in. I would store items here again, without hesitation.

Adrienne P.  |  Overall Experience 
Rating:
5.0

Everything was great - thank you!

PATRICIA Y.  |  Overall Experience 
Rating:
5.0

Great Staff! A pleasure to work with. I will DEFINITELY return to this location.

Loren R.  |  Overall Experience 
Rating:
5.0

Impressed by helpfulness of staff.

Marialice S.  |  Reservation 
Rating:
3.0

The staff could be kinder/more helpful. They were very short and rude when I approached the women at the desk with genuine questions

Julian M.  |  Reservation 
Rating:
1.0

TOTAL NIGHTMARE. MANAGEMENT IS TREADING WATER DEALING WITH A SUPREMELY SUBPAR LOCATION. HORRIBLE EXPERIENCE FROM BEGINNING TO END.

Theresa C.  |  Reservation 
Rating:
4.0

Our last time to have to use this facility, but it is one of the best.

Russell T.  |  Overall Experience 
Rating:
4.0

The only negative experience I had was with payment for rent. There is no invoice for the next month’s rent and no way to determine online how much is owed, easily leading to late fees/extra charges

Sarah M.  |  Overall Experience 
Rating:
3.0

There was a dead rat in my storage on the day I moved-out which was kind of disgusting (I didn’t leave food in the storage). There were some confusion with my checkout but the staff helped out quickly

Kevin C.  |  Overall Experience 
Rating:
3.0

The lights were never on at my unit I had to use my flashlight to see what was in my unit couldn't get in touch with anyone on the phone to get the lights on other storage units offer a grace period b

MICHELLE M.  |  Overall Experience 
Rating:
1.0

I was overcharged, no one could explain why and no one offered to explain with this overcharging. I had a cubesmart storage unit before this and will use them before I ever use uhaul again.

sharifa n.  |  Overall Experience 
Rating:
5.0

Front desk people were professional and upbeat!

JOHN B.  |  Overall Experience 
Rating:
3.0

Truck pick up was a little iffy. Not used to picking up from anything other than a U-haul store. The pick up time got a little problematic as well.

SHAKA M.  |  Reservation 
Rating:
3.0

An email beforehand to customers letting them know to arrive early would have helped. Luckily, I did, but the location was short staffed & took 45 minutes to sign papers and get unit.

Lucia S.  |  Reservation 
Rating:
5.0

great experience storing at this location! the manager was kind enough to allow me to stay a couple of extra days, free of charge, rather than having me pay an extra month. excellent customer service!

Dominique C.  |  Overall Experience 
Rating:
5.0

Everything was fine

Thomas J.  |  Overall Experience 
Rating:
1.0

very bad experience.

Yuanlu L.  |  Overall Experience 
Rating:
3.0

You need to ask is anything personal in your storage, ans keep your business in the office, call up your customers be for you sale it. Life is in your hand and trust. I lost out and was told buy someo

Bruce A.  |  Overall Experience 
Rating:
1.0

I did not obtain my ex packed and delivered I did not sign contract staff locked gates was arrogant. left us alone no security to take remainder down steps on Washington in downpour never again

Paula A.  |  Overall Experience 
Rating:
4.0

The local facility was excellent. The automated billing system was not. I held the storage unit for 2 weeks, during a move, and then I closed out. I still received a bill and even a late fee notice.

Dustin K.  |  Overall Experience 
Rating:
5.0

I was very pleased

JOSEPHINE G.  |  Overall Experience 
Rating:
4.0

Overall I’m happy with the facility, however I’m glad to have moved out.

DEREK B.  |  Overall Experience 
Rating:
5.0

1. The bathroom was always clean and supplied. 2. When there were elevator outages, or when the facility was being painted, a broadcast email would have been nice.

MICHAEL F.  |  Overall Experience 
Rating:
5.0

I’ve been a tenant w/Washington Ave., Phila. PA for over 10+ yrs.The staff is courteous, helpful and accomodated my EVERY request for assistance. ⭐️Stars beyond infinity! EVERYONE deserve raises!

TELARIA H.  |  Overall Experience 
Rating:
5.0

This was a great soluttfor a temporary storage issue for our non-profit organization that gave up office space.

Stuart P.  |  Overall Experience 
Rating:
4.0

Great experience

MERZ N.  |  Overall Experience 
Rating:
5.0

Please stop sending me bills. You de,ducted money from my bank and owe me a refund. I closed both bins number 58 and 11 on April 27. I believe you deducted money for May. You owe me money. France

FRANCIS B.  |  Overall Experience 
Rating:
4.0

none

JOSEPHINE G.  |  Overall Experience 
Rating:
5.0

Even though the price was high; the clean, accessible and secure facility made up for the price. Kudos to your friendly and helpful staff! The only issue was the sound on the key card box.

Lillian S.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Back
To Top