Trailer Rental & Towing in Philadelphia, PA at U-Haul Moving & Storage of South Philadelphia

11105 reviews

1015-25 S 12th St   Philadelphia, PA 19147
(@ Washington Av)

(215) 336-8080

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(215) 336-8080

1015-25 S 12th St
Philadelphia, PA 19147
(@ Washington Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location
Trailer Rentals

One-Way and In-Town Local Rentals in Philadelphia, PA 19147

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Customer Reviews

Average Customer Rating

11105 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
4.0

I had problems with the phone-based check in system; it never ‘approved' my license or anything, so it was stuck. The people at the location got me squared away very quickly though, and overall it was a good experience.

Kelsey D. 
Rating:
2.0

The person at the service desk was not courteous. The person working where I picked up the truck and equipment was very helpful.

GERVASIO R. 
Rating:
5.0

Nothing just keep doing the great job that your already doing

Bijou C. 
Rating:
5.0

My only complaint is the requirement to upload a photo in advance. I couldn't find my cell phone at the time, so I had to go back home to look for it, when your people could have found some way to photograph my driver's license while I was right there in the store.

MICHAEL K. 
Rating:
5.0

My experience was good. Can't think of anything to improve.

Regina D. 
Rating:
5.0

The staff was great and there was no line! It was fast and easy check out!

Teresa D. 
Rating:
3.0

The equipment was fine but almost every employee I spoke to was rude and unhelpful.

MADISON P. 
Rating:
3.0

I tried your mobile pickup which was incredibly frustrating and challenging. The website kept failing from overuse, then asked for additional info once I was already at the site. I finally had to go inside and pick up the vehicle through the front desk. Took 30 minutes for what shoudl have taken 10....

Rebecca M. 
Rating:
5.0

Very convenient for a move in South Philly! Not my first time here, probably not my last.

Adam K. 
Rating:
2.0

I booked the van online at $19.95 per day plus mileage, but they charged me for $119.95 per day plus $.49 per mile after free 100 miles. There was no discussion of this at the counter when I picked up. Neither was there any discussion of U Haul buying back the 1/2 tank of extra gas over the quarter tank that was in there the I rented it. The return staff told me of that policy when I returned it, saying that I would have had to "set that up before taking the truck". No one at the desk told me that U Haul is "required by law" to refund me for that extra half tank! About $45! I went across the street to U Haul from Penske because I was tired of their smoke and mirrors B.S. policies, and it's JUST AS BAD at U Haul. I wish there were a third choice! BTW, the first van I was given keys and contract for was loaded to the ceiling with construction debris-- clearly no one even looked at it before handing me the keys. So I had to wait for another one to be issued.

Michael H. 
Rating:
5.0

The two people working in the return area were cordial and efficient. The only thing i would say is i was not emailed a final bill. I needed to call and request it.

MICHAELA A. 
Rating:
3.0

Your app check in process is the worst customer experience I've ever had. It added time to my pick up process, was absolutely horrible. Would have been quicker to wait in line. Please find another developer to design a better pick up experience.

Diana W. 
Rating:
2.0

My reservation was scheduled at a different location and I was called around 24 hours before to inform me that the location had changed. There was an issue confirming the change, but it was later resolved. Overall please just improve the system updates for vehicles that are available online.

Andrew S. 
Rating:
2.0

I had scheduled my truck rental to be picked up at 8:30am at the 13th Street location and without any communication or approval from me my pick up time was moved to 3pm and the location was changed. The staff at the both locations were generally unhelpful, and unfriendly at both locations. I was given the phone number of the 13th Street Locations manager, who i left a message for and DID NOT call me back, I was also charged an additional $100 and I don't know why. The truck's exterior had damage, the engine ran rough and the drivers side window (which was a crank window) wouldn't close the whole way and rattled the entire time I was driving it, This is not my first poor experience and I will not use Uhaul ever again.

MARY K. 
Rating:
5.0

great service! great staff!

eugene C. 
Rating:
5.0

Excellent

Kolleen W. 
Rating:
5.0

They was friendly n very nice loved the experience

Kolleen W. 
Rating:
1.0

The storage unit I reserved wasn't available and when the online instructions for the truck drop-off was not working there was no manual backup option.

EDWARD B. 
Rating:
3.0

More transparency about the cleaning fee, which was ridiculous as there wasn't any review of the “cleanliness” of the vehicle and I left it just as clean as I received it. Just seemed like an automatic tack on charge

Jose Q. 
Rating:
4.0

Very efficient drop-off location. Friendly staff.

Ruth G. 
Rating:
2.0

The customer service here was very poor. We ordered equipment ahead of time that was not available when we arrived, the instructions to pick up the truck were confusing, and none of the employees were helpful. This location is convenient if you live in Center City but we will not be using it again.

Emma T. 
Rating:
3.0

The woman who helped with my reservation in person was very helpful and friendly.

Elizabeth V. 
Rating:
5.0

Very simple, well-organized system if you pay attention to what they tell you. They know what they're doing.

Russell E. 
Rating:
5.0

Everyone here is super helpful and fun. Great experience, thank you!

RANDI G. 
Rating:
5.0

Customer service was fantastic, all employees were friendly and helpful!

JULIANNA E. 
No reviews have been submitted for this location.

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