The staff was great and there was no line! It was fast and easy check out!Teresa D.
Customer Reviews for U-Haul Moving & Storage of South Philadelphia
Philadelphia, PA 19147
(@ Washington Av)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Edward K.
I’ve had my items stored at this location for years. Unfortunately, when I recently went to take stuff out of my unit I found people camping outside of it. I reported this to the staff, who did not seem to concerned but assured me the people would be removed. When I went back the next day, my lock had attempted to be broken and I could not get the key in. Again, staff did not seem concerned about the attempted break in. I was told they’d look at security footage, but never received any follow up. In speaking with the manager, Andrew, this situation seemed more like a nuisance to him that a real problem that people were living in his building and attempting to break in to units. I moved my stuff out ASAP and will never ever store there again, nor will I recommend this location to anyone. Stay away!!Erin P. | Overall Experience
The equipment was fine but almost every employee I spoke to was rude and unhelpful.MADISON P.
Customer did not leave a comment.SHAHIED D.
I tried your mobile pickup which was incredibly frustrating and challenging. The website kept failing from overuse, then asked for additional info once I was already at the site. I finally had to go inside and pick up the vehicle through the front desk. Took 30 minutes for what shoudl have taken 10....Rebecca M.
Very convenient for a move in South Philly! Not my first time here, probably not my last.Adam K.
I booked the van online at $19.95 per day plus mileage, but they charged me for $119.95 per day plus $.49 per mile after free 100 miles. There was no discussion of this at the counter when I picked up. Neither was there any discussion of U Haul buying back the 1/2 tank of extra gas over the quarter tank that was in there the I rented it. The return staff told me of that policy when I returned it, saying that I would have had to "set that up before taking the truck". No one at the desk told me that U Haul is "required by law" to refund me for that extra half tank! About $45! I went across the street to U Haul from Penske because I was tired of their smoke and mirrors B.S. policies, and it's JUST AS BAD at U Haul. I wish there were a third choice! BTW, the first van I was given keys and contract for was loaded to the ceiling with construction debris-- clearly no one even looked at it before handing me the keys. So I had to wait for another one to be issued.Michael H.
Customer did not leave a comment.JASON F.
The two people working in the return area were cordial and efficient. The only thing i would say is i was not emailed a final bill. I needed to call and request it.MICHAELA A.
Customer did not leave a comment.CHANNING R.
Your app check in process is the worst customer experience I've ever had. It added time to my pick up process, was absolutely horrible. Would have been quicker to wait in line. Please find another developer to design a better pick up experience.Diana W.
My reservation was scheduled at a different location and I was called around 24 hours before to inform me that the location had changed. There was an issue confirming the change, but it was later resolved. Overall please just improve the system updates for vehicles that are available online.Andrew S.
This U-Haul location seems to have a significant rodent problem. We found many (at least 50 if not more) rodent droppings on our stuff when we moved out. In addition, when we were all moved out of the storage unit I got verbal confirmation from the clerk that I was all set and that we'd get a confirmation email within a few hours. This did not happen and 2 days later they attempted to hit us with an additional month's payment and a late fee. While I was able to revert these charges after coming back in, I worry that this may be a deliberate attempt to get additional money out of clients. This location was also not willing to give us the 1-month free U-Haul promotion at first and we only got it after lengthy phone calls with customer service. So far, the vast majority of my interaction (3 related to truck rentals and 2 related to a storage unit) with U-Haul has been disappointing as their lack of incompetency has surprised me in a different manner every time - I really ought to learn my lesson..Sebastian S. | Overall Experience
Customer did not leave a comment.Steve G.
I'm looking forward to storing my things.Melvyn M. | First Impressions
Customer did not leave a comment.SAMUELARYEH R.
I had scheduled my truck rental to be picked up at 8:30am at the 13th Street location and without any communication or approval from me my pick up time was moved to 3pm and the location was changed. The staff at the both locations were generally unhelpful, and unfriendly at both locations. I was given the phone number of the 13th Street Locations manager, who i left a message for and DID NOT call me back, I was also charged an additional $100 and I don't know why. The truck's exterior had damage, the engine ran rough and the drivers side window (which was a crank window) wouldn't close the whole way and rattled the entire time I was driving it, This is not my first poor experience and I will not use Uhaul ever again.MARY K.
Customer did not leave a comment.Bryant P.
great service! great staff!eugene C.
They was friendly n very nice loved the experienceKolleen W.
Customer did not leave a comment.aaron j. | Overall Experience
Customer did not leave a comment.KEVIN G.
Customer did not leave a comment.Harrison B.
The storage unit I reserved wasn't available and when the online instructions for the truck drop-off was not working there was no manual backup option.EDWARD B.
More transparency about the cleaning fee, which was ridiculous as there wasn't any review of the â€œcleanlinessâ€ of the vehicle and I left it just as clean as I received it. Just seemed like an automatic tack on chargeJose Q.
Customer did not leave a comment.BRANDON B.
My son Charles Pitts, passed away on April 10, 2021 and did not get a chance to take advantage of the storage facility. I am his mom Lena, who had to remove his things from the storage unit with the help of my daughter, Sandra. My daughter interacted with the young lady manager who seemed very nice to her. Sorry we've forgotten her name.Charles P. | Overall Experience
Very efficient drop-off location. Friendly staff.Ruth G.
Customer did not leave a comment.gary h. | First Impressions
The customer service here was very poor. We ordered equipment ahead of time that was not available when we arrived, the instructions to pick up the truck were confusing, and none of the employees were helpful. This location is convenient if you live in Center City but we will not be using it again.Emma T.
Please note: actual move out date and closure of account was on May 11, 2021. Not June 4. All late fees were incorrect and should be removed.Frank d. | Overall Experience
Customer did not leave a comment.COOPER C.
Customer did not leave a comment.GERALD E.
Customer did not leave a comment.Bruce O.
The woman who helped with my reservation in person was very helpful and friendly.Elizabeth V.
Very simple, well-organized system if you pay attention to what they tell you. They know what they're doing.Russell E.
Everyone here is super helpful and fun. Great experience, thank you!RANDI G.
Customer service was fantastic, all employees were friendly and helpful!JULIANNA E.
Customer did not leave a comment.Nancy R.
Customer did not leave a comment.Stori M.
The check out/check in process was pretty awful. I understand the concept of doing it all virtually but the fact that there is staff at this location made the entire experience unseemly. Why should I take a picture of the vehicle parked outside the return garage, why should I take pictures and verify milage when there is staff there to help out. Rather the staff can only direct me to use my phone. I understand the concept of calling contacts, but that was poorly executed, I have an excellent credit rating, staff is present, any requirements could have been met without asking to call my employer or someone else to see if you can harass them if I don't return the equipment.Mario M.
Customer did not leave a comment.KALIAH S.
You could improve the mannerisms of the people behind the counter checking out the customer. My representative was very rude and unwilling to work with meChoyce B.
The link to inspect the truck was for the wrong truck; Also never sent me my confirmation receipt after returning the truck.Benjamin M.
Great service!GREGORY W.
Customer did not leave a comment.MICHAEL R.
Very poor service. I rented a truck to bring my daughter's stuff back home after she completed college. I was supposed to rent from Newark DE and drive to NJ and return the truck there. I had made a reservation a week earlier. The day before I was supposed to rent U-Haul cancelled the reservation and I called them and they said I could pick up from Philadelphia, do the pick up of stuff from Newark, DE and drive to NJ. The agent on the phone said I would have 160 miles, which would cover all the driving. This mileage amount was recorded on the reservation, I had made. When I went to rent from Philadelphia location, the agent gave me only about 100 miles, which would not cover all the driving. When I pointed to her the error. The agent said she did not know how to correct it and I should call 1-800-Go-Uhaul. When I called 1-800-Go-Uhaul, the agent there said I should call the manager of the Philadelphia location. When I called the manager of the Philadelphia location, she said she could not do it. In general, I found U-Haul agents had a difficult time using the computer system. Also had to wait 15-20 minutes each time for the agent to pick up the phone.RAKESH K.
Location was accessible and the pick up system fine. The car was tidy and in decent condition except the emergency brake unlock was nearly broken off. What I did not appreciate is that I ordered a queen mattress bag online and this wasn't even acknowledged until I brought it up myself. I was told there was no bags. I was asked if I wanted a refund (well, yes? If you don't have what I paid for why would I not want a fund?). I got a refund but I was not pleased that I couldn't get a bag and not pleased that I wasn't offered a bag of a different size complimentarily. I was told that the other bag would cost me 3x moreMing C.
Customer did not leave a comment.JAMES F.
Smooth running operation. Every was prompt, friendly, and helpful. Checked in quickly, saw the unit, and started loading!EUGENE B. | First Impressions
Provide the reserved equipment at the requested location. I wasn't able to get what I wanted and had to travel to a location that was very far from where I requested to pickup. The customer service was rude and dismissive.Dustin S.
Customer did not leave a comment.Robert U.
Customer did not leave a comment.Karla M.
Customer did not leave a comment.Nicholas N.
Customer did not leave a comment.KELVIN R.
The staff at this location are wonderful - extremely helpful. We had help backing a truck into the loading dock, which was extremely helpful, and when we had an issue with the truck when we finished unloading a member of the returns crew handled it for us. The truck itself wasn't in the best shape - the sun visor was only half attached so kept swinging down over the windshield, and when we parked the truck we weren't able to disengage the emergency brake. Despite these issues I appreciate the excellent customer service, location, and convenience.AMY SCHUYLER H.
Customer did not leave a comment.Catherine W. | First Impressions
Customer did not leave a comment.CATHERINE W.
I came to pick up the van around 6:20 for a 6:30 reservation. The van had an alert about the tire pressure. I took it over to where they directed me and the air hose was not working. I then had to drive it back to the other lot, get a different van. They were getting ready to close and didn't notice that the van keys they gave me had another van parked in front of it. I would have been stuck without the van if I hadn't run in when I did to have them move it. They also didn't give me any instructions on where to return the van after hours and didn't send me a new condition report link for the new van. As a result of all of this, I didn't leave the UHaul lot until 7:15, nearly an hour after I arrived. I had hired movers who were waiting for me at my apartment, and this delayed my move. I understand it was the end of the day and everyone wanted to leave but it just should not have been this difficult to get a van. I also had ordered small boxes to pick up at the same time, and they sold them to someone else right before I came - they then refunded me and charged me for medium boxes (since I still needed boxes). It seems I should have gotten the medium without extra charge. Not the worst, it just added to my time and inconvenience on top of everything else.ELIZABETH C.
Customer did not leave a comment.RACHEL M.
Thank you for your support and professionalismPAUL C. | Overall Experience
Customer did not leave a comment.Richard A.
Customer did not leave a comment.Phil N. | First Impressions
Customer did not leave a comment.John D. | First Impressions
The people working when we came were solving problems left and right, with a positive attitude.Julie B. | First Impressions
The people at the site really took care of us, but the double booking of rooms by the computer could have caused havocWILLIAM B.
Customer did not leave a comment.MOIRA M.
The truck was old, the dolley didn't work and they gave our truck away to another customer at 2 locations.LEONARD B.
Customer did not leave a comment.Gregory P.
Very easy drop off experienceJames O.
Customer did not leave a comment.MATTHEW N.
Customer did not leave a comment.Jhan G.
Customer did not leave a comment.JOSEPH M.
Hire and train people to do their job well. Employees should show customers respect and be helpful. I did not experience either.ELIZABETH BLAIR S.
Customer did not leave a comment.SHANNON M.
Drop off personnel were nice, but when I went in to the wrong entrance (pick up area) they were pretty rude to me there. Just brusque in general.Rebecca B.
Customer did not leave a comment.Anson J.
Customer did not leave a comment.ERNEST H.
Customer did not leave a comment.KELSEY C.
The trip went smoothly with no issues. Filled tank and dropped off in Rockville Centre, NYRobert M.
Customer did not leave a comment.Richard W.
Customer did not leave a comment.Alfred M.
Excellent experience,,,,,all personnel were knowledgeable, efficient, and friendly,RICHARD B.
Customer did not leave a comment.Morrin R. | Overall Experience
Customer did not leave a comment.Michael B.
Ensure that the vehicles are not just clean, but don't require maintenance due soon.Richard B.
I sweep clean it 3 times before returning it but still the cleaning fee was chargedzhong Z.
Customer did not leave a comment.John F. | Overall Experience
Customer did not leave a comment.Gerald G.
The facility was very excellent I was very pleased over all the staff was very helpful and supportive in every way Thank you for being there for me I will miss the staff and location Be blessed........melvin m. | Overall Experience
There was a dirty towel in the vehicle, pickup instructions were unclear. Lastly it came with none of the equipment I paid forâ€¦Shannon M.
Customer did not leave a comment.Sara R. | First Impressions
Customer did not leave a comment.Philip W.
Customer did not leave a comment.Timothy M. | First Impressions
Very confusing for dropping off after hours. Signs are not clearly marked.David R.
Customer did not leave a comment.Gregg S.
Customer did not leave a comment.Christopher O.
The customer line was a bit long and it took a while, but not too bad. Customer Service personnel were excellent. Overall, I think this location is a fantastic one!LIAM D.
The customer service is really poor. Not helpful at All.Donald J.
Hoping that I don't get charged extra for anything - UHaul employee told me to leave the truck and not worry about it.Ben Z.
The location has limited parkingMIGDALIA B.
Customer did not leave a comment.Anthony c. | First Impressions
Make sure your Vehicles don't fall apart Has to be the worst truck I've ever rented just falling apart Sunvisor hanging down with broken clip window handle broken this is unacceptable will never use U-Haul againANTHONY M.
Customer did not leave a comment.Peter M. | First Impressions
Place is always clean. Staff is pretty fast with serviceTodd J. | First Impressions
Customer did not leave a comment.James E.
Customer did not leave a comment.Christopher M.
It's the people. at this location that make the. difference. Without exception they are all wonderful to deal with and quick with a smile.Scott N.
When I received my uhaul the trucks gas was completely empty kept stalling until we eventually found a gas station. Almost all gas stations in area were out of gas so we had to pay for premium gas. I mean we're paying for the rental at least have gas in the carDawn S.
Parking is a problem when you have to leave your car. I had to walk seven blocks to fine parking. There is , however a, parking lot located next to the building were the trucks are serviced the is large and few cars are parked. Maybe that can be a location for customers to park who have cars.HUBERT K.
Customer did not leave a comment.Stephen B.
During the drive-over (One-Way from Ithaca to Philadelphia) we had gotten confirmation that while we couldn't drop off our U-Haul trailer at this Philadelphia location, we could still store our things here and then drop it off at the next Philadelphia location. We got oral confirmation from both locations that the 1-month free storage promotion that U-Haul was advertising for all one-ways applied. After we arrived, we got a quick walkthrough by one of the store clerks of the storage unit we'd be using and got another oral confirmation of the promotion from her. But then, as we were about to sign the contract, the other store clerk denied that the promotion applied and that any oral confirmation had occurred. At this point we had already partially unloaded. After a long period of time (about 1 hour), we finally got U-Haul customer service to reach the location's manager who confirmed that the promotion obviously applied thereby resolving our dispute. We have no idea why the other clerks were so adamant that it didn't apply. Were they attempting to use the time constraint and our partially unloaded stuff as leverage to hold us up and force us to just sign and pay? We will never know, but their rude demeanor about us just wanting to resolve the situation was unacceptable. This long delay forced us to rush as fast as we could with the unloading process (and the delivery of the trailer to the other U-Haul location since this one didn't accept any for some reasons) to finish everything before the storage doors closed at 5pm. An absolute nightmare that could have easily been avoided. We are hopeful that the eventual move-out will be less awful.SEBASTIAN S. | First Impressions
Everything was great no problem at allBERNARD C.
Customer did not leave a comment.MARK F.
The reservation I made wasn't available at my scheduled time and wouldn't be for a few hours, which was frustrating. Luckily, the workers there got me a similar vehicle and I was able to do what I needed to do.ROSS W.
Customer did not leave a comment.Tasha B.
Gas marking wasn't accurate, a tire wasn't inflated and we had to wait over 20 minutes to get it inflated, then we were charged for gas at the end even though I had taken a photo of the gas meter before leaving the lot. Overall horrible.Connie Q.
Better wayfinding. The vehicle rental office and the lots and storage are on adjacent streets and upon initial approach it's difficult to know what's where.JOSEPH Y.
Truck was good for short distance city use but did not sound "healthy" enough for a longer distance trip.DANIEL D.
Customer did not leave a comment.Amy V.
Your staff were very professional, helpful and a pleasure to deal with.AARON P. | Overall Experience
The only issue we had was that they were out of disc locks.Krista H. | First Impressions
Customer did not leave a comment.Sean G. | Overall Experience
Customer did not leave a comment.Lisa S. | Overall Experience
T,he staff were very professional, helpful, and knowledgeable. We will gladly recommend your facility.AARON P. | First Impressions
Customer did not leave a comment.Carolyn P. | Overall Experience
Customer did not leave a comment.VERBOYS L. | Overall Experience
It was a convenient location, great service, and safe. I needed to store my stuff longer than anticipated (20 months) but it was a great experience.Najah B. | Overall Experience
Staff was greatPreston W. | Overall Experience
The staff was very kind and frequently helpful. The issues include climate control was not maintained, a temperature monitor reported many incidents of it being over 100degrees. My belongings went in without bugs or rodents and were infested with both on pick up. The floor is uneven bumpy and rough like planks it causes everything to fall of your cart due to extreme vibration. There is non existent signage to find locker numbers. The square footage of storage units is inaccurate due to pipes & ductwork using air space. The hallway overhead clearance is too low.Jerry C. | Overall Experience
Customer did not leave a comment.Bruno C. | Overall Experience
Customer did not leave a comment.Zachary S. | Overall Experience
This was by far the worst experience ever. If you care to know feel free t set up a call as it is too long to type!Tanya G. | Overall Experience
Customer did not leave a comment.Alexa S. | Overall Experience
Came to check out with my preordered unit. The guy at the desk wasn’t wearing his mask over his nose or mouth the entire time I was there. Went to look at unit and it was dirty, had an open roof with spots clearly showing where someone had broken in, then the really lovely lady showed us two more units but the first the entire floor smelled like smoke and I ended up going with the second which is so much smaller than the one I booked.JANA H. | First Impressions
Customer did not leave a comment.patrica j. | First Impressions
U-haul storage is/was a safe haven, to store, & secure my belongings, allowing me to concentrate on other pressing matters, their timing, & staff was kind, considerate, courteous, & helpful making it extremely easy to access my belongings! Thank you u-haul, happy holidays, & many more!gregory j. | Overall Experience
Customer did not leave a comment.lindsey b. | Overall Experience
I reserved this storage a month ago and I get there to check in and they tell me the one i reserved is gone. The girl said this is a request not a reservation. What kind of statement is that? Unacceptable. It took them a long time and process to find another storage unit for me. If I didn't really need it I would have gone elsewhere.Tanya G. | First Impressions
THE STAFF WAS VERY NICE& HELPFUL!gina c. | First Impressions
I was still billed after I ended my rental and had to call to ask for a refund.Joseph K. | Overall Experience
The staff at this location are awful, hands down the worst I’ve ever seen. The actual storage unit had a water leak that ruined our art work, and even though we purchased the insurance, it didn’t cover it. No one ever attempted to help us figure it out or make it right. The GM of the location never returned our calls for assistance nor is he even present to help his team. Such an awful experience all around.Joseph S. | Overall Experience
N/AMallory H. | First Impressions
Customer did not leave a comment.Elizabeth C. | Overall Experience
Was disappointed we did not get the free month, even though we bought supplies, rented a storage unit and a van.HARVEY S. | First Impressions
The entry system is a bit confusing. The website reservation is misleading. What's the point of setting up an electronics paperwork-less reservation when you have to go over almost everything and fill out forms at the store. When I signed up, the system said that the first month rental is free only to be charged for the first month because, as the indifferent rep at the counter said, "you have to return a truck to that location in order to qualify." I've given UHaul a lot of business in the last 18 months with 8 or so truck and trailer rentals and two other storage units (which I'm consolidating into this new Philly unit.). I think I deserve that free month.Alanscott B. | First Impressions
Well, in the beginning one of the lady staff said there’s a 24-hour access to the facility. And it’s working fine for the first ten days or so. Then there’s an extremely unprofessional male took that 24 hours access away from my account out of racial discrimination and hated crime (from the very first around 25 mins after when I’m finished sign up) and even bull shot about, there’s no 24 hours access in the building. BUT I’M ALREADY ACCESS over serval time after hour.RICKY L. | Overall Experience
I had hoped to buy my childhood home in the Bella Vista area and was keeping my Mom and Dad's furniture to place in that home. However, that hasn't happened as yet. Until then I guess I will have to keep it in storage. It is costly; however, I want to preserve the history of my family.C.B. A. | First Impressions
None what so ever.anderson c. | First Impressions
I was really happy that when I closed one of the units but kept the other, somehow I accidentally got charged for another month on the one I closed, but before I even noticed that it happened someone from Uhaul called me to apologize and let me know they were refunding me. I love that they took the initiative to get in touch with me before I had to. It made me feel like they were on top of it and trustworthy.maria y. | Overall Experience
Rashonda the customer representative was very helpful her explanation of how everything works was clear and very understandable 👍👍sheila h. | First Impressions
Customer did not leave a comment.Max P. | Overall Experience
Convenient location, excellent services and staffCurtis P. | Overall Experience
Customer did not leave a comment.Jeffrey W. | Overall Experience
I'm happy to report that my encounters with the the staff and, in particular, Andrew Curry, were exceptional customer service, a rarity these days. Because my storage space was in Philadelphia and I now reside in Memphis, TN, I reached out often by email about questions regarding the protocol for moving in and out in response to the pandemic. Happily, I always received replies in a professional, supportive and timely mannner. BRAVO!Thomas C. | Overall Experience
Customer did not leave a comment.Nathaniel S. | Overall Experience
My only issue and reason not 5 stars is the local phone number rings too long and then you get put on hold for 10-15 minutes. I live 9 blocks away so I get frustrated and I just walk over.Demeriese V. | Overall Experience
I tried many times to resolve the theft that occured there and they said they would help but when asked for video surveillance they had numerous excuses for why they would not allow. I also tried calling and emailing and many times went without responding. One would think that they are safe with all the advertising and promises they make with it being twice the protection because of it being an indoor locked facility and 24hr video surveillance. Do not be deceived! Yes they have prime location for the city so it is convenient and they make you utilize their lock but the units themselves have ways to be broken into and I was not the only one to unfortunately discover this.alexis b. | Overall Experience
This facility doesn't even deserve one star, which is the lowest rating possible. If it were possible to give a negative star rating, I would. They offer a false sense of security. Their posted claims to have 24/7 video security is misleading and proven to be false. Our storage unit was burglarized and we lost several thousands of dollars of personal property that is not replaceable. When we discovered this, we also found out from the Philadelphia Police Department that theft at this facility is an ongoing weekly occurrence. The general manager was complacent and offered us no resolution to our unit that was damaged and left unsecured even after it was brought to their attention. Additionally, there are staff members working there that know these issues are happening and no customers are being notified that their property is at risk. The general manager and staff is willfully and deliberately neglectful to the point where there are people living in the building and coming and going without proper access. I do not recommend this Uhaul to anyone. If you have your things there, you should immediately remove them.janette s. | Overall Experience
Customer did not leave a comment.Joan M. | Overall Experience
Absolutely horrible experience. Uhaul's website should not allow you to set a preferred location in Center City Philly (12th & Washington & N 13th Street) for a 26 foot truck if they never them at those facilities. The staff was rude and not helpful and the customer service wait time on the phone was over 35 minutes. Absolutely horrible experience finding out 2 days before you move the truck is in Bensalem PA when you live in Center City.RYAN D. | Overall Experience
Storage location was fine but not easily accessible, maybe due to COVID19 issues. However, front desk staff were at times, rather infuriating to deal with. Their refusal to speak in a clear and loud enough voice, since we wear masks this becomes a necessity, was an avoidable obstacle they chose not to surmount, which prolonged interactions unnecessarily.Rolando J P. | Overall Experience
I cancelled my storage unit in person on 7/31 and received a call from an U-Haul employee on 8/3 to confirm my move-out. On 8/17 I was charged for another month of storage. I contacted customer service and they said they would reach out to the manager about cancelling and refunding the month. All I received was a notice it was cancelled and then a request to do a survey. I am still waiting on my refund. Reading other recent reviews it would appear that this has happened to multiple people and that the in person staff do not know how to process a cancellation correctly. I would NOT recommend this place to anyone unless they want to pay for something after they have cancelled.Michael R. | Overall Experience
The only unit available did not have a ceiling, only a wire mesh covering which necessitated a rat bait station in the corner (this is center city philadelphia). I moved my things out just two weeks later and asked the front desk staff to come look and verify it was cleaned out. They said they would do it later & send close out receipt that day. This did not happen. Four days later I received an automatic reminder that payment would be due in 10 days so I called and asked them to please close out the unit and contract. I was told they would do this within ten minutes and I would get an email confirmation. Still did not happen. When I called back that afternoon I could hear the phone was picked up and without someone even saying “Uhaul. Will you please hold?’, I was instantly placed on hold, After waiting for 20 minutes,, I gave up, hung up, and called back. Same thing happened. I never had a chance to even get a worker on the line and after several tries I gave up. I then went onto my online account and saw that I could close out my account myself with a few pictures of the cleaned out unit, something I wish a staff member had told me the day I moved out. But I was out of town at that point (taking daughter to college) and taking empty unit photos was not possible. I gave up on calling that day and tried the next morning. The same thing happened, instantly placed on hold. Gave up again and tried the afternoon, hoping for a staff shift. Finally, I reached a person. Within the hour I received a confirmation. Besides the inability to manage the phone with proper politeness, the staff at this UHaul location could use more training in Interpersonal skills. I watched multiple customer exchanges where the front desk staff just looked like they hated their jobs. On the positive side, I have also rented trucks and vans from this location and the outdoor staff is fantastic!CECILIA W. | Overall Experience
Elevators didn’t work consistently causing long waits while staff reset system. I actually vacated the unit in July and notified the staff. They said they would check the unit and close my account. This says I vacated August 6. I received a late fee notification; poor administration of detail.John M. | Overall Experience
The rates are a bit on the expensive side but we had an Excellent experience with the facility overallRobert T. | Overall Experience
The staff in the office were amazing and went above and beyond in making my experience great. Shannon in particular was very helpful with my storage reservation and making sure we were comfortable storing my items at this location. However, the staff who worked with the trucks and in the storage areas largely did not wear masks, which was very concerning to me.Steven O. | Overall Experience
The storage unit was convenient and access in and out was easy. I want to give a shout out to Marlo who was super friendly, helpful, and went above and beyond to assist us two different times. The staff in the office also did a good job. My only complaint is that the building was a little run down and the floor of unit in particular was old and rundown. Also, after we moved out we got a notice of late fee for nonpayment.lori s. | Overall Experience
The store employees were excellent it was the customer care rep that I talked to after hours that needed more training on customer interactionLatosha C. | Overall Experience
Customer did not leave a comment.Rasheem M. | Overall Experience
While the facilities were clean and well lit, keeping my belongings safe between moves, there are very few dollies to assist with moving in/out of units & I would HIGHLY recommend AGAINST using their auto-pay option. I opted in the first day I got my storage unit, then was dinged with a late fee when their system didn’t recognize my account as auto-pay the next month. After I called and explained and had signed auto-pay paperwork on day 1, the late fee was not refunded. Secondly, when I moved out of my unit (including checking in with the front office to tell them of my move-out and being assured i would not be charged for the next month), I was indeed charged for the next month. That will be refunded but will not be back in my account until processed by my credit card company. Although the customer reps I spoke to were very helpful and kind in attempting to resolve these issues and I’m not sure if this speaks more to Uhauls system in general. Overall, both ends of this experience were disappointing and frustrating, especially in the middle of a pandemic when many peoples incomes have been affected and the storage unit i needed was over $150/month.Sarah G. | Overall Experience
All the employees were very helpful to me and they have good manners as well. I would definitely recommend this U-Haul location to a friend of mine .Guybenson V. | Overall Experience
THEY WEREN'T EVEN WEARING MASKS! There are clearly too many tech systems to count and if you put all of the store associates together they still wouldn't be able to solve problems. It took me 3 visits to be properly moved in. Every time they were concerned that someone took all of my stuff OUT of the unit and left it? Terrifying. I was in an emergency situation but as soon as I'm settled I'm moving to a different provider.Alexandra S. | First Impressions
Thumbs up for a very friendly professional staffrobert h. | Overall Experience
Although it was not the smoothest process and I had to come back four times to get the unit that I wanted, the staff was great. The young lady who finally got me the correct unit, and I apologize for not remembering her name, was extraordinary. She went above and beyond and was very patient with me. If there is any way to let her know what great customer service she provided, I would much appreciate it.Lisa S. | First Impressions
The young ladies at the front desk and the gentleman who numbered the storage unit were all so incredibly friendly and welcoming. Taylor showed us the unit and explained everything thoroughly to us. The venue was clean and we were satisfied with selecting this facility. Thank you, all!Caylah T. | First Impressions
Marla is the best! Without any prompting, she helped me move into the loading dock and even helped me with my large and awkward mattress. Really above and beyond! Tell her daughter best wishes for her graduation. -Sean McSpaddenSean M. | First Impressions
Customer did not leave a comment.Molly R. | First Impressions
We showed up and the systems were down with no communication form the staff on when or if it would come back online, a system which was required to even assign me a unit that I requested online several weeks prior. No fault on the staff on the tech issue, but in addition to the two hour delay I was assigned a unit on the basement level when I explicitly reserved a street level unit. Lots of intermittent issues with keycards not working. I'm glad I only need to go to this place twice...Joseph M. | First Impressions
Staff was great to me Thank youROBERT D. | Overall Experience
Customer did not leave a comment.Tamika M. | Overall Experience
The woman taking care of me had no clue how the system worked, and it took over 45 minutes to find my reservation and get all the paperwork set. she double charged me for a lock, and couldn't refund me for the extra packing materials that I didn't use.meryl d. | First Impressions
Had a lot of issues with unit setup. Staff linked my account to the wrong unit so even though I paid every month they locked my unit for non payment. After closing down my account I received a late payment penalty charge and another full months bill - even though my account was closed out. Had to call multiple times to get it all fixedBrian S. | Overall Experience
HORRIBLE EXPERIENCE... WORST managed storage facility in Phila.! Problem after problem met with rude front desk staff* that act like they are doing YOU a favor. Some of the issues I was forced to deal with were: I put my unit on auto pay so I didn't have to worry about making monthly payments... Imagine my surprise when my emergency contact, yes... the one I put down... FOR EMERGENCIES... called me to tell me I wasn't making payments on my unit! WHAT!?! Are you kidding me!?! Literally the day after the due date, this place took it upon themselves to contact my EMERGENCY contact REPEATEDLY by way of multiple phone calls AND snail mail! Mind you, the account WAS ON AUTO PAY (so THEY screwed up) and more importantly was not even 24 hrs. "late" on payment! Are you kidding me!?! ZERO attempt at contacting me... They immediately go for your EMERGENCY contact!?! I was upset.. went in to speak to the manager and had to deal with a guy who claimed to be the manager (clearly wasn't) and treated me like it was MY FAULT.... NO APOLOGY even though it was their mistake. What kind of policy is that!?! I could see if a person was in jeopardy of losing their unit to auction or something but this policy is ridiculous!!! Took weeks to be issued the late fee refund.... REALLY? Moved out, told the "mgr" and wouldn't you know it... They STILL continued to bill me! Contacted corporate only AFTER calling the store multiple times being assured it was corrected. NOPE! Only after corporate got involved was the problem corrected. Clearly they arent doing their job... These "mistakes" were pointed out to them and they STILL did nothing. Also be warned... the actual physical location will NEVER pick up the phone... ALL CALLS are diverted to corporate making dealing with any issue (and you WILL have them) extremely difficult. I highly recommend moving up the street to the brand new (other company) storage facility that offers free 1st month rent. Please understand... problems happen... but NOT like this and even so, you will be treated as if it's your fault. All it would have taken was an apology for me to not write this. They simply DO NOT CARE at this location...Debra W. | Overall Experience
Customer did not leave a comment.Nicole K. | First Impressions
A bit confusing to find the right space but was assisted by staff and eventually move was completed effectively. Pricing was a little high, too. Parking was not clear, either. Overall, average. Maybe next time knowing it better would rate above average.Rolando J P. | First Impressions
I was very disappointed in the handling of my account. You should be ashamed of yourselves.John J. | Overall Experience
If this crisis hadn't happened I would have kept the storage space.Kevin W. | Overall Experience
Customer did not leave a comment.DOROTHY C. | Overall Experience
The staff laughed when I told them I was locked out of the unit I had JUST rented! I had a truckload of stuff and workers waiting. I refused to leave and "come back Monday" and when I became insistent they called the police! Suddenly they were able to refund me. They still claimed they'd given me a key, tho I was not charged for a lock! The next day, I received an email that I was late on my storage unit payment!!! Great work! Great customer service! I hope this location goes out of business. Maybe all of U-Haul should go out of business. I for one am urging all of my friends and family t boycott your establishment. And I am putting this all over all of my social media. Nice going numbskulls.Pasasquale A. | Overall Experience
My unit has a large column in it, reducing the available space quite significantly. I would like to receive a discount on this unit as I'm not actually receiving the amount of space I am paying for.Brooke S. | Online Move In
I am disappointed in the online reservation service. I made a reservation online for a 10x10x9 room. When I arrived to the location I was told that this size room was not available. I then had to rent a second storage facility to accommodate for the additional space and am now paying almost double. Had I known the space was not available I would have looked for alternative storage. The staff was friendly and accommodating and also let me know that there are often problems with online reservations. It is because of the online reservation issue that I would not recommend U-Haul storage because you cannot be certain that your space would be available. That is unacceptable when considering people could have movers hired for the day then need to find additional help.Kevin M. | First Impressions
Went to reserve unit Wednesday and the rep never entered into the system so now paying for a unit that is more expensive than originally thought. Staff member was not helpful.RYAN D. | First Impressions
Ray was really helpfulJohn J. | First Impressions
Easy to book online, clean facilities, convenient parking for unloading and loading, free use of carts for moving your things in and out. Issue closing account after moving out but overall good.Catherine F. | Overall Experience
My Move out date was 10/26, not 12/20. I had to call multiple times to get them to stop auto payments and to update that I had moved out. Max was great, but he shouldn't have had to do anything.AMY M. | Overall Experience
I closed out my storage unit on 12/6. I was charged another months rent on 12/7. I went back into the store on 12/8 and was told to ignore the charge. On 12/10 I was charged a late fee.Aaron S. | Overall Experience
Courteous, efficientJoan M. | First Impressions
Everything went as I was told it would be.Kenneth C. | First Impressions
Problems: Accessed hours not clear and stated that I would have to pay more to access unit past business hours. Second I was charged for another month the day after clarifying my unit was canceled.Edward K. | Overall Experience
Very friendly and professional. We look forward to a long continuing relationship.GARDNER F. | First Impressions
My experience with this facility was always a pleasure. The space is clean and well lit and the staff are always pleasant. Highly recommend.BARBARA K. | Overall Experience
Very professional, helpful and friendly staff! The best U-Haul facility I have worked with.HAO S. | First Impressions
over charged, unable to cancel, had to call uhaul 4 times to adjust paymentRachel G. | Overall Experience
Every single person I interacted with was courteous and professional. Carmen keep the premises extremely clean. The only comment; have sequential numbers for storage in basement for ease of locating.suzanne b. | First Impressions
Excellent, helpful and friendly staff. Would recommend to anyone and will definitely be using this location again!Andrew T. | Overall Experience
All of my items in storage were covered in rat excrement (urine and feces). I understand the facility is large, but this is unacceptable -- I could neither sell the items in good time nor donate them.BRUCE L. | Overall Experience
excellentKATHLEEN E. | Overall Experience
All went well until the very end. I moved everything out of my unit and informed the reception. They said they would close out the account. Now I'm receiving late notices. I've called to fix, but nopeTerrence M. | Overall Experience
everyone was great!Corrina A. | First Impressions
Staff could not have been more helpful! Thank youCarolyn M. | First Impressions
The employees at the storage facility were helpful and pleasant, however the employees at the front desk were extremely rude and unprofessional.Sara K. | Overall Experience
Card and entry box did not work on multiple locations. Carts were rarely available. Few employees at the desk to handle customer issues quickly. Rents are not prorated.GRAEME W. | Overall Experience
Great spot to support moving not one but two daughters in center city Philly. Will definitely use them again if needed.meg m. | Overall Experience
Great experience! Staff was friendly and very helpful!Jenna M. | Overall Experience
Everyone@UHAUL on Washington Ave have always been a pleasure. Concluding my storage at this facility was as well. I thank Andrew for his consideration. Moving can be stressful. He smoothed it!Brett B. | Overall Experience
website always displayed a $0.00 balance due and then you get hit with a late fee a few days later. It makes no sense. Very unhappy with my overall experience and will not be using uhaul again.Derek A. | Overall Experience
Nice workersDeirdra D. | First Impressions
Good LocationFrank B. | Overall Experience
Very prompt service and coordination.Kenneth B. | First Impressions
One of the first things we noticed when we first arrive at the facility was how clean everything was! The staff was always friendly helpful and accommodating when needed.Andreas P. | Overall Experience
Truck rental procedure worked as advertised. Storage unit in good shape. Personnel were friendly and helpful. Would rent from them again.meg m. | First Impressions
Storage facility doors were not opened on time. Notified staff that freight elevator not working, but still broken without signage when I returned the next day.GRAEME W. | First Impressions
The design of the storage was awkward. It was extremely difficult to store furniture and removing it was worse. All do n n to interior design and broken cargo elevators. A more manageable loading dockDavid w. | Overall Experience
The staff was very friendly and helped us get our storage unit very quickly.ALEXANDRA G. | First Impressions
U-Haul storage provided an excellent experience.brendan y. | Overall Experience
Nice, accommodating and friendly staff. Great A/C!COLEMAN C. | First Impressions
Nice and clean, well lit. Checking out my unit was easy, though I think the fact that I did got lost because of how busy it was at the end of the month.Alissa O. | Overall Experience
The workers at 12 and Washington are the best!!!! Everyone of them helped me in a very stressful move. Very happy with start to moving thing out.kristin s. | Overall Experience
I like there hospitality very professionalRosalie N. | Overall Experience
As a long term customer I never experienced a problem and the staff were always ensuring security measures were taken.ROSE P. | Overall Experience
Great customer service.DARNELL S. | Overall Experience
Always excellent service everytime I have used them.DAVID C. | First Impressions
The U-Haul storage center is the finest U-Haul place I have ever dealt with. I cannot commend them enough for being a first-rate operation.DAVID C. | Overall Experience
Great service, friendly employees!Alissa O. | First Impressions
I reserved a 10 by 15 storage unit week before arriving and called three times to make sure I have the ground leavel storage and I was priced at 150 and had to tell to get it. Now I am paying 210.Shane D. | First Impressions
Need later hours not everyone work the normal 9 to 5 so 24 hour access would be betterSadeyah H. | Overall Experience
There was no communication between staff.If I spoke you Monday that should have been noted.I should not have to get a call every day of the week to remind me I’m late when I told you I’ll be in.ALEXANDRA H. | Overall Experience
Responsive and friendly staff, always helpful. Whoever the manager is does an excellent job maintaining the facility as well as training his excellent staff.SHANE H. | Overall Experience
This U-Haul storage and moving facility must get a golden reward fir their excellence in customer service, flexibility and attitude to business. Thank you. Happy self-storage unit renter.Edita A. | First Impressions
Only negative moment in 20+ years: on 3/20/19 Eric nearly hit me with a truck. One employee, who saw it, asked me if I was okay. But manager-and Eric- didn’t seem concerned. It left a bad impression.STEVE L. | Overall Experience
The staff at the Philadelphia location are a great bunch and always helpful with whatever we needed. Property is well maintained and the units are in great shape.Michael H. | Overall Experience
Tops of units have chicken wire, upon which other people had thrown trash, in particular a bag with empty - or mostly empty - beer cans. This could easily have been broken into and was dirty.Portia S. | Overall Experience
Thank you for keeping my stuff safe for the last three years!MATT V. | Overall Experience
Really excellent customer service in getting storage unit. Max exceeded any expectations I might have had.ROSS R. | First Impressions
Staff was professional, pleasant, knowledgeable, and patient!!WILLIAM S. | First Impressions
Wish there were more options for units available. There were too many with stairs or ramps to xlimbMark C. | First Impressions
Everyone was very professional.David K. | First Impressions
My only complaint is that 7pm is a too early to close on weekdays given that most people work until 6 or so. Maybe one or two nights with later hours would rectify that issue. Otherwise, very pleased.Erin K. | Overall Experience
Truly wonderful people dedicated to excellence. So good to work with.EDWARD K. | Overall Experience
The staff were super friendly and helpful every time I needed anything, both in person and over the phone. Thank you! :-)iva g. | Overall Experience
Excellent experience. Recommended this to my father-in-law who ended up getting a couple units himself at the same location.Joe P. | Overall Experience
The manager and staff are excellent.Michael H. | Overall Experience
Multiple times I would come to get into my unit and UHaul trucks were parked in the loading dock where customers need to park. This is very frustrating. 2x in one week no carts available.annaMarie C. | Overall Experience
The price of my unit was too high for the space that was available and I had to deal with Pest and rodent problems which should be taken care in consideration of the space of the unitChester F. | Overall Experience
Great service from Tiffany in Maple Shade NJ and on return of truck in Philly! Have not received a final bill yet.Joseph A. | Reservation
While all of the above was great, the online payment set up was very poor.Auto pay didn't work. No response when late fee was assessed and needed to be removed. For this, I cannot recommend.Dawn W. | Overall Experience
Every time I called I was put on a 20 min hold. I left a message for the manager and never received a call back. My swipe card was very finicky and would work about half the timelauren l. | Overall Experience
I wish the office were open maybe an hour or two later.GEORGE M. | Overall Experience
The ladies that helped me complete the paperwork were amazing.PAUL D. | Overall Experience
I cancelled my monthly subscription, but was just charged the monthly fee. I’ve tried to call for the past week and cannot get through as I’m placed on hold for hours. This location is poorly managed!DENNIS S. | Overall Experience
The manager was extremely helpful. I appreciated her diligence! My only frustration was my unit was on the 6th floor and the cargo elevator was out of service and we had to use a ramp to transport.Keri S. | Overall Experience
The staff was very helpful and understanding, and the storage unit was in good shape when we moved in. I would store items here again, without hesitation.Adrienne P. | Overall Experience
Everything was great - thank you!PATRICIA Y. | Overall Experience
Great Staff! A pleasure to work with. I will DEFINITELY return to this location.Loren R. | Overall Experience
Impressed by helpfulness of staff.Marialice S. | Reservation
The staff could be kinder/more helpful. They were very short and rude when I approached the women at the desk with genuine questionsJulian M. | Reservation
Our last time to have to use this facility, but it is one of the best.Russell T. | Overall Experience
The only negative experience I had was with payment for rent. There is no invoice for the next month’s rent and no way to determine online how much is owed, easily leading to late fees/extra chargesSarah M. | Overall Experience
Truck pick up was a little iffy. Not used to picking up from anything other than a U-haul store. The pick up time got a little problematic as well.SHAKA M. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have an adaptive reuse program to better the environment!