Customer Reviews for U-Haul Moving & Storage of South Shore

6740 reviews

1650 E 71st St   Chicago, IL 60649
(Enter from 70th & Stony Island Alley)

(773) 493-1206

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(773) 493-1206

1650 E 71st St
Chicago, IL 60649
(Enter from 70th & Stony Island Alley)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

The secco in person was excellent. Reserving equipment online should be more accurate; customers shouldn't be able to reserve equipment that isn't available. Thanks to the rep I was able to receive a truck.

Nikeya F. 
Rating:
5.0

Customer did not leave a comment.

MARCUS M. 
Rating:
3.0

Just hope that next time the fuel wouldn't be empty, because I was told it had 1/4 tank of gas but it was empty, and yes, I took a picture, but didn't submit because it was returned after hours and i didn't know how to present it, but i did tell one of the representatives when I first got the truck, I just had a time frame.

ZOE M. 
Rating:
1.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

RICKY R. 
Rating:
4.0

UHaul website for registration needs some user experience updates. I found it not as user friendly.

RICHARD H. 
Rating:
4.0

MORE PEOPLE AT THE CHECK IN COUNTER.

DONALD B. 
Rating:
5.0

The county people were very helpful kind considerate and very patient I like that thank you very much you all

BONITA J. 
Rating:
5.0

We waited about 10 minutes for help but someone approached us, checked vehicle, mileage etc and we were on our way. Courteous and quick. Had a clear sign for equipment drop off. No issues.

Wanda D. 
Rating:
5.0

Customer did not leave a comment.

Danielle J. 
Rating:
3.0

We had to unload the truck and push everything up the ramp the elevator was not working and they said they didn't know when it was going to get fix but if we had to push everything up the ramp they should've gave me a discount and the young man with the glasses stay on his phone he was texting and it took him a long time to help me

Darlene D.  |  First Impressions 
Rating:
2.0

Loading elevator has been out of order for 3 months.

LeeTerry M.  |  Overall Experience 
Rating:
5.0

The Truck Return App Dose not work Correctly I always have to call the 1800 number to complete my truck Return. And I have Been Over Charged twice in the last 2 months. I was refunded the Money but it's very Irritating to have to keep call the 1800 or the 1877 number to have someone Make Correction. If you Could Improve / Stop this from reoccurring I would be truly Grateful. Respectfully Carlie Williams CarlieWilliams84@yahoo.com 312-772-7442

CARLIE W. 
Rating:
1.0

Customer did not leave a comment.

Sheketa D. 
Rating:
4.0

When i called the sells person one price and i got to the the store it was another price not fair

CAROLYN B. 
Rating:
5.0

Great Customer Service & thanks so very much & Yes, I will be recommending customers soon!

KAREN W. 
Rating:
4.0

Customer did not leave a comment.

DANIEL V.  |  First Impressions 
Rating:
2.0

Customer service

OTIS M. 
Rating:
1.0

Arrive earlier than your anticipated reserved time, this is either a really busy location or a poorly staffed facility.

Alexander B. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LANDON H. 
Rating:
1.0

Customer did not leave a comment.

BERNARD W. 
Rating:
5.0

Customer did not leave a comment.

DIONTA D. 
Rating:
4.0

Make it easier to return the trucks I did my drop off and left my phone at home when I brought the truck back , glad the same person was there that I got the truck with when I brought it back I told him my situation and he said just put the key in the box he remembered me, but still needs an easier way to return trucks not doing it by phone I think.

RALPH R. 
Rating:
1.0

Customer did not leave a comment.

Tavis J. 
Rating:
5.0

Everything was ok

LILLIE W. 
Rating:
1.0

These people are crooks. They doubled all of the charges and charged me for dollies that they didn't have in stock. CHECK YOUR RECEIPT. They thought they could sneak it by me on my credit card statement

Joshua D. 
Rating:
3.0

Customer did not leave a comment.

NIKETA G. 
Rating:
1.0

Double check everything

MELVIN J. 
Rating:
1.0

why did you charge me this

zecheng G. 
Rating:
5.0

Customer did not leave a comment.

RENIECA D. 
Rating:
4.0

Make sure all vehicles are gassed up for use I put $80.00 in that vehicle

CRYSTAL D. 
Rating:
5.0

For some reason your App was not working properly. The in store crew was excellent.

JAMES M. 
Rating:
5.0

Staff was super friendly & knowledgeable, service was outstanding. Uhaul really surprised me with user friendly technology makes checking out with ease!

SABRINA C. 
Rating:
5.0

There should be somewhere for the customer to park while renting. The employees are always pleasant and knowledgeable.

REGINA H. 
Rating:
5.0

I think it's unfair that you'll charge me $25 because when I dropped off my truck before midnight I couldn't get on the website to do a self check in .so you are charge me $25 and I think that's not fair

Taiwan S. 
Rating:
5.0

Customer did not leave a comment.

RICKY F. 
Rating:
3.0

Customer Service here is Very poor, they need good customer service skills . That location is very poor it needs a upgrade there. And also make sure that the workers they take care of there customers by putting on the equipment for the customers.

MARVIN H. 
Rating:
3.0

Customer did not leave a comment.

Adrianne C. 
Rating:
4.0

Customer did not leave a comment.

cornell G. 
Rating:
5.0

Customer did not leave a comment.

ARLIVIA W. 
Rating:
4.0

It is too dangerous for Late night cabin pictures for online truck return. The lot is Not well lit and not secured for you to request the customer to put their life in danger standing outside of the vehicle to take cabin pictures.

LISA J. 
Rating:
5.0

Make check in easier.

MARIA J. 
Rating:
5.0

When getting a quote online, it should add the deposit on the charges so that there are no surprises when coming in to rent. 2, improve the app, I tried taking pictures for milage verification and it kept kicking the pics, although they were clear. Outside of that, y'all good

TERRANCE W. 
Rating:
5.0

I'm good no complaints

JESSE D. 
Rating:
5.0

Customer did not leave a comment.

JUANITA H. 
Rating:
4.0

Customer did not leave a comment.

Chakita D. 
Rating:
5.0

Nothing at all keep up the good clean work !!!!

RICKY F. 
Rating:
5.0

All good the only thing that the line is long and agent wasn't friendly at all.

EUPHEMIA N. 
Rating:
5.0

Customer did not leave a comment.

DIANA B. 
Rating:
5.0

THE MANAGER/CREW WAS PATIENT WITH ME THROUGH A DIFFICULT TIME! NEPHEW, ONE GUNSHOT TO THE HEAD, IN FRONT OF HIS MOM ON HIS FRONT PORCH! WE HAD TO EMPTY OUT HIS PLACE! THE STAFF IS AMAZING AND I AM DEFINITELY GOING TO USE THEM AGAIN!

TIMOTHY P. 
Rating:
5.0

Everything was excellent. The staff and equipment was outstanding.

JOE C. 
Rating:
4.0

Customer did not leave a comment.

CORNELL G. 
Rating:
5.0

Nothing. Everything was great!

BRYANT A. 
Rating:
5.0

Customer did not leave a comment.

TRACIE W. 
Rating:
5.0

Customer did not leave a comment.

AAMOND R. 
Rating:
5.0

Customer did not leave a comment.

BILLY F. 
Rating:
5.0

Great experience. The staff was amazing!

Rose S. 
Rating:
4.0

Swift and easy process

TALANDA B. 
Rating:
2.0

The storage units are small and I had to switch my items from one uhaul to the next just to put them in storage because the truck I had does not fit which was a huge inconvenience also the elevators were out and after placing my things in storage they were Mice and roaches crawling a couple units down this was the worse experience I have ever had. They were also trying to charge me $120 for reasons unknown which took an extra 20 min For the amount of money charged for these incredibly small units these issues need to be addressed

Shanika L. 
Rating:
5.0

Customer did not leave a comment.

DEANGELO A. 
Rating:
3.0

Fix bugs with the mobile pickup. Site freezes and does not let you submit inspection. Also, inaccurate readings of where fuel is when vehicles are picked up.

Jabari S. 
Rating:
3.0

Customer did not leave a comment.

Corinne F. 
Rating:
5.0

Customer did not leave a comment.

Tarella C. 
Rating:
5.0

Customer did not leave a comment.

JELANI H. 
Rating:
1.0

You can start by having more than 1 employee working. One man was busting his butt to service 15 people at 9 am. No one showed up to help for the hour I stood in line(9 people ahead of me). Absolutely appalling.

MARGARET Z. 
Rating:
5.0

Denise was great help.

TANYA G. 
Rating:
1.0

It took me 1 hour and 45 minutes to pick up my U-Haul truck. All customers waited in line over an hour. The associates did a horrible job of managing the line and communicating. We did not know what was going on. The staff seemed lazy and inefficient at their jobs. This location had two employees taking on customer, while a third employee watched and did absolutely nothing. No urgency amongst the employees. They didn't care that we waited in line for over an hour. I believe that the entire team needs to be retrained on customer service and how to make this location run more efficiently. Lastly, I came to this location a week prior to pick up moving boxing. The line was long then (40 minute wait). Please retrain the store associates ASAP.

Bryant R. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Marshika W. 
Rating:
5.0

Customer did not leave a comment.

Jaleela J. 
Rating:
3.0

Apon checking out. I was there at least 3 minutes after the truck I rented had been cleared. It took 3 U-Haul workers to verify if I had paid a cash deposit or not. One worker went head to head with me saying I didn't pay cash when I know I clearly did. The receipt I was given doesn't state whether I paid cash or not. That's what you can do differently. Even after it was finally proven I was right. Non of the workers involved in the search bothered to apologize.

TANGIE C. 
Rating:
5.0

Customer did not leave a comment.

SHARON H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sam S. 
Rating:
5.0

Customer did not leave a comment.

MARVIN D. 
Rating:
1.0

I dropped the trailer off the same day during the evening and I was charged for 2 days

ALFRED W. 
Rating:
5.0

Customer did not leave a comment.

ERMA B. 
Rating:
5.0

Great customer service. Great laughs. I felt very welcomed.

VASHON E. 
Rating:
5.0

Customer did not leave a comment.

Barney M. 
Rating:
4.0

When initially scheduled to pick up the truck it wasn't available

Adam T. 
Rating:
5.0

Customer did not leave a comment.

TOBIAS W. 
Rating:
5.0

The man behind the counter was incredibly kind, helpful, and easy to work with.

Thomas Y. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
1.0

Customer did not leave a comment.

JOHN L. 
Rating:
3.0

hey I'm Deborah Hawkins and I had the ubox work two and a half years I think you needs to give them one month free the customer service could be a little better

Debra H. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

DANNY B. 
Rating:
5.0

Everything went great and Smooth. thank you

ESSIE B. 
Rating:
5.0

Great customer service as I was leaving for good!

Angela I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD B. 
Rating:
3.0

I dropped off the equipment a day earlier than anticipated and a store rep called to encourage me to return the equipment as he claimed that I was 'an hour later than I said I'd drop off the truck'. How could this be sir when I intentionally drove by the store first thing in the morning and saw that the truck had been moved? Gotta check the system BEFORE calling customers.

Chasda M. 
Rating:
2.0

Made me wait in the hot sun for 2 hours.

Sriramachandran G. 
Rating:
5.0

Customer did not leave a comment.

HUBERT D. 
Rating:
3.0

Customer did not leave a comment.

Tess B. 
Rating:
5.0

Customer did not leave a comment.

KHANDI D. 
Rating:
2.0

Do a safety check of the equipment before the customer drive off. My Tow dolly was faulty and delayed my trip. Almost caught on fire

STERLING M. 
Rating:
1.0

The associate was on his phone answering Facebook while he made me wait until he finished . No respect for customer time , very rude and not focused on customer needs. He seems very distracted by his phone .

LEROY W. 
Rating:
5.0

The return process was hassle free and easy

RASHUN H. 
Rating:
4.0

Customer did not leave a comment.

JEFFERY P. 
Rating:
5.0

Customer did not leave a comment.

RACQUEL E. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
5.0

Customer did not leave a comment.

RASHIDA M. 
Rating:
5.0

Customer did not leave a comment.

Cortisa E. 
Rating:
3.0

Customer did not leave a comment.

DOMINIQUE S. 
Rating:
5.0

Customer did not leave a comment.

BRENDA L. 
Rating:
1.0

I am homeless i lost everything i was paying up until the point i lost everything

CATHERINE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MANUEL T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lavern D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

larrissa j.  |  First Impressions 
Rating:
4.0

I was pleasantly and QUIITE surprised about the great customer service! I visited the location once before move-in. The all staff members that I interacted with both prior to and during my move-in were fantastic and graciously answered all my questions and showed me around. Again, I'm impressed, because being born and raised down south, I'm just not used to getting good customer service in Chicago (in general), so the experience was quite a welcomed surprise. Thank You.

Latonya B.  |  First Impressions 
Rating:
5.0

I would just like to say going on 71st right off of Stony Island are very helpful people very nice approachable funny tell jokes but most of all their very professionals when it comes time to get in your truck we're getting your storage facility my name is sharoncarney and I am very

John L.  |  First Impressions 
No reviews have been submitted for this location.

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