Customer Reviews for U-Haul Moving & Storage of South Shore

6,797 reviews

1650 E 71st St   Chicago, IL 60649
(Enter from 70th & Stony Island Alley)

(773) 493-1206

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(773) 493-1206

1650 E 71st St
Chicago, IL 60649
(Enter from 70th & Stony Island Alley)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Continue to assist and be patience with customers.

JOYCE N. 
Rating:
5.0

Overall everything was excellent Ms. Nicole communicated clearly and followed up. Thank you for making this important transition smoother!

BETTY G. 
Rating:
5.0

Customer did not leave a comment.

ROLAND D. 
Rating:
5.0

Keep up the great work

PAMELA T. 
Rating:
5.0

Customer did not leave a comment.

LEO P. 
Rating:
5.0

My experience here has always been great I don't go to any other u-haul store. the representatives are friendly and helpful and the service is quick and efficient. The trucks are always clean and available.

ESSIE B. 
Rating:
5.0

Customer did not leave a comment.

CEDRIC M. 
Rating:
4.0

Customer did not leave a comment.

Abiodun J. 
Rating:
4.0

Too long a wait to get serviced. Once I got to the desk, the staff was very friendly and helpful. On check in, the representative was grumpy and tried to nickel and dime me for a fraction on a gallon of gas. I only put on 10 miles and showed him a receipt for $7.00 of gas. This soft of put a negative feel to the whole experience.

JOHN N. 
Rating:
4.0

more gas in truck

LEROY L. 
Rating:
3.0

Customer did not leave a comment.

CAROL B. 
Rating:
5.0

Wonderful customers service!!!

Tahndrea M. 
Rating:
2.0

This location called me hours after dropping off the truck and accused me of not leaving the keys when I put the keys in the drop box as instructed. They then checked the drop box while I was on the phone and found the keys in the drop box.

Lindsey M. 
Rating:
1.0

My original reservation was cancelled WITHOUT notice. No call, no email, nothing. Then the manager booked me a van at a location that said it was open but there were no people, no lights on, no one answering the phone, nothing. I want my $50 for UHaul not meeting the guarantee. I called customer service 5 times and the call was repeatedly dropped

CHANDLER F. 
Rating:
5.0

Customer did not leave a comment.

BILLY F. 
Rating:
5.0

I love Denise personality she's great easy-going make you laugh while you're waiting there.

PATRICE W. 
Rating:
5.0

Customer did not leave a comment.

LEONARD Y. 
Rating:
4.0

Customer did not leave a comment.

DAWN S. 
Rating:
3.0

I have rent trucks there in the past. My only complaint is with the drop off after hours. The website gives your instructions how to drop off the truck , however; the website only works for androids phone and not IPhones. I spent and hour and a half in the rain waiting for someone to pick up the phone then got disconnected. Went home and tried again, wait another hour and went someone finally answer, I was asked if I was still at the location.

YVETTE W. 
Rating:
5.0

Customer did not leave a comment.

RUEBEN E. 
Rating:
1.0

Need more people in there it was one person on sunday

ANTOINE S. 
Rating:
1.0

Horrible from start to finish!

ANTHONY L. 
Rating:
1.0

Make sure the customer service person has the correct gas and mileage of the vehicle I didn't check the mileage and was charged for 150 that I didn't drive I have never put 150 miles on a vehicle since I've been renting from uhaul i drove downtown chicago and back witch was only 11 miles one way, So to say that I will not recommend or use Uhaul every again.

Ricky F. 
Rating:
1.0

Customer did not leave a comment.

Aaron B. 
Rating:
3.0

Better check out staffing

ROBERT J. 
Rating:
2.0

The truck ran raggedy and the radio did not work.

ALPHONSO J. 
Rating:
5.0

Great manager and staff. Very helpful, will definitely chose this location over any other. Pam-Don B.

DONALD B. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
1.0

Customer did not leave a comment.

SHAVELL P. 
Rating:
4.0

Customer did not leave a comment.

MELODIE S. 
Rating:
5.0

Morning manager with on the spot! Had to run to customers at the same time, with no confusion! Afternoon or evening manager, very polite and helpful! And gave me a couple of pieces of candy.... you have some great employees on 71st by Stony Island Avenue

THOMAS O. 
Rating:
5.0

Every time I go to this location the personnel are charming, friendly and helpful. The trucks I've rented have never given me any problems and are kept up. The only thing is that there is always so many people and waiting time is a bit long. But overall very excellent.

ROSA P. 
Rating:
5.0

Customer did not leave a comment.

SHAY SHAY R. 
Rating:
5.0

Very friendly staff and well versed with the operation. I am a repeat customer.

JAMES B. 
Rating:
1.0

I reserved a 26” truck a few days in advance. When I arrived I was told that the truck that I reserved was not available. So I asked if there was another size available. I was told there was NOT. However I could receive a call when something becomes available around noontime. I was told that I would have a fifty dollar credit due to the truck not being available. I made a reservation for the next day. The truck was available upon my arrival on that day however the lady at the desk stated that she had no clue about me being credited the fifty dollars for my previous reservation not being available. She wasn't really interested in helping me figure things out! I returned the rental truck at approx 5:30pm. I was told by a male employee to take the keys and put them in the drop box outside. I received my bill and notice they charged me twenty dollars for a after hours fee. I'm very outraged by this due to the fact that the truck was returned before the time that I agreed upon(6pm). Due to the employee being lazy and not wanting to deal with me at the desk I have to pay out twenty extra dollars. This is very bad business.

Lori S. 
Rating:
5.0

Absolutely no issues

ROSCOE H. 
Rating:
4.0

Good service, I've been coming here for years, prob best facility on the south side

NAAMAN L. 
Rating:
4.0

Make more space for parking your vehicle available

PIERRE F. 
Rating:
2.0

Hire more knowledgeable and efficient staff.

DURELL M. 
Rating:
5.0

Very professional people with good attitudes & very helpful. Everything from picking up the truck to bringing it back went very smooth.

Twana H. 
Rating:
4.0

Customer did not leave a comment.

KEFILOE T. 
Rating:
5.0

there's always room for improvement but honestly I don't have any complaints,everything was handled w/ease and professionally. I absolutely think that ms Patterson is the fastest and best customer service rep ever

Kimberly B. 
Rating:
5.0

The final bill was a little higher than expected. Bit I was fine with that.

William M. 
Rating:
4.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
5.0

Your staff was very polite and knowledgeable and helpful

NORA W. 
Rating:
5.0

Customer did not leave a comment.

Norman T. 
Rating:
3.0

Not enough personnel for the amount of customers to be serviced. Extremely long wait times

JIMMY R. 
Rating:
5.0

N/A

Markeitta G. 
Rating:
4.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

OLIVER C. 
Rating:
5.0

the staff were friendly and the equipment was ready to go. I did everything on line and they had my order ready for pickup upon arrival

NOVELLA H. 
Rating:
5.0

Carolyn Bowers was quite accommodating.

CHARLES D. 
Rating:
5.0

Nothing. Its always so pleasant to go there and interact with your staff. The trucks are maintained and clean.

ROSA P. 
Rating:
2.0

Let customers know there is a wrong drop off fee after they've told you they wanted to change destination and you don't change it

Lawanna B. 
Rating:
3.0

Communication is the key

Bonita W. 
Rating:
4.0

Customer did not leave a comment.

Cary R. 
Rating:
4.0

The secco in person was excellent. Reserving equipment online should be more accurate; customers shouldn't be able to reserve equipment that isn't available. Thanks to the rep I was able to receive a truck.

Nikeya F. 
Rating:
5.0

Customer did not leave a comment.

MARCUS M. 
Rating:
3.0

Just hope that next time the fuel wouldn't be empty, because I was told it had 1/4 tank of gas but it was empty, and yes, I took a picture, but didn't submit because it was returned after hours and i didn't know how to present it, but i did tell one of the representatives when I first got the truck, I just had a time frame.

ZOE M. 
Rating:
1.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

RICKY R. 
Rating:
4.0

UHaul website for registration needs some user experience updates. I found it not as user friendly.

RICHARD H. 
Rating:
4.0

MORE PEOPLE AT THE CHECK IN COUNTER.

DONALD B. 
Rating:
5.0

The county people were very helpful kind considerate and very patient I like that thank you very much you all

BONITA J. 
Rating:
5.0

We waited about 10 minutes for help but someone approached us, checked vehicle, mileage etc and we were on our way. Courteous and quick. Had a clear sign for equipment drop off. No issues.

Wanda D. 
Rating:
5.0

Customer did not leave a comment.

Danielle J. 
Rating:
3.0

We had to unload the truck and push everything up the ramp the elevator was not working and they said they didn't know when it was going to get fix but if we had to push everything up the ramp they should've gave me a discount and the young man with the glasses stay on his phone he was texting and it took him a long time to help me

Darlene D.  |  First Impressions 
Rating:
2.0

Loading elevator has been out of order for 3 months.

LeeTerry M.  |  Overall Experience 
Rating:
5.0

The Truck Return App Dose not work Correctly I always have to call the 1800 number to complete my truck Return. And I have Been Over Charged twice in the last 2 months. I was refunded the Money but it's very Irritating to have to keep call the 1800 or the 1877 number to have someone Make Correction. If you Could Improve / Stop this from reoccurring I would be truly Grateful. Respectfully Carlie Williams CarlieWilliams84@yahoo.com 312-772-7442

CARLIE W. 
Rating:
1.0

Customer did not leave a comment.

Sheketa D. 
Rating:
4.0

When i called the sells person one price and i got to the the store it was another price not fair

CAROLYN B. 
Rating:
5.0

Great Customer Service & thanks so very much & Yes, I will be recommending customers soon!

KAREN W. 
Rating:
4.0

Customer did not leave a comment.

DANIEL V.  |  First Impressions 
Rating:
2.0

Customer service

OTIS M. 
Rating:
1.0

Arrive earlier than your anticipated reserved time, this is either a really busy location or a poorly staffed facility.

Alexander B. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LANDON H. 
Rating:
1.0

Customer did not leave a comment.

BERNARD W. 
Rating:
5.0

Customer did not leave a comment.

DIONTA D. 
Rating:
4.0

Make it easier to return the trucks I did my drop off and left my phone at home when I brought the truck back , glad the same person was there that I got the truck with when I brought it back I told him my situation and he said just put the key in the box he remembered me, but still needs an easier way to return trucks not doing it by phone I think.

RALPH R. 
Rating:
1.0

Customer did not leave a comment.

Tavis J. 
Rating:
5.0

Everything was ok

LILLIE W. 
Rating:
1.0

These people are crooks. They doubled all of the charges and charged me for dollies that they didn't have in stock. CHECK YOUR RECEIPT. They thought they could sneak it by me on my credit card statement

Joshua D. 
Rating:
3.0

Customer did not leave a comment.

NIKETA G. 
Rating:
1.0

Double check everything

MELVIN J. 
Rating:
1.0

why did you charge me this

zecheng G. 
Rating:
5.0

Customer did not leave a comment.

RENIECA D. 
Rating:
4.0

Make sure all vehicles are gassed up for use I put $80.00 in that vehicle

CRYSTAL D. 
Rating:
5.0

For some reason your App was not working properly. The in store crew was excellent.

JAMES M. 
Rating:
5.0

Staff was super friendly & knowledgeable, service was outstanding. Uhaul really surprised me with user friendly technology makes checking out with ease!

SABRINA C. 
Rating:
5.0

There should be somewhere for the customer to park while renting. The employees are always pleasant and knowledgeable.

REGINA H. 
Rating:
5.0

I think it's unfair that you'll charge me $25 because when I dropped off my truck before midnight I couldn't get on the website to do a self check in .so you are charge me $25 and I think that's not fair

Taiwan S. 
Rating:
5.0

Customer did not leave a comment.

RICKY F. 
Rating:
3.0

Customer Service here is Very poor, they need good customer service skills . That location is very poor it needs a upgrade there. And also make sure that the workers they take care of there customers by putting on the equipment for the customers.

MARVIN H. 
Rating:
3.0

Customer did not leave a comment.

Adrianne C. 
Rating:
4.0

Customer did not leave a comment.

cornell G. 
Rating:
5.0

Customer did not leave a comment.

ARLIVIA W. 
Rating:
4.0

It is too dangerous for Late night cabin pictures for online truck return. The lot is Not well lit and not secured for you to request the customer to put their life in danger standing outside of the vehicle to take cabin pictures.

LISA J. 
Rating:
5.0

Make check in easier.

MARIA J. 
Rating:
5.0

When getting a quote online, it should add the deposit on the charges so that there are no surprises when coming in to rent. 2, improve the app, I tried taking pictures for milage verification and it kept kicking the pics, although they were clear. Outside of that, y'all good

TERRANCE W. 
Rating:
5.0

I'm good no complaints

JESSE D. 
Rating:
5.0

Customer did not leave a comment.

JUANITA H. 
Rating:
4.0

Customer did not leave a comment.

Chakita D. 
Rating:
5.0

Customer did not leave a comment.

SHARON H.  |  Overall Experience 
Rating:
5.0

Great customer service as I was leaving for good!

Angela I.  |  Overall Experience 
Rating:
1.0

I am homeless i lost everything i was paying up until the point i lost everything

CATHERINE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MANUEL T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

larrissa j.  |  First Impressions 
Rating:
4.0

I was pleasantly and QUIITE surprised about the great customer service! I visited the location once before move-in. The all staff members that I interacted with both prior to and during my move-in were fantastic and graciously answered all my questions and showed me around. Again, I'm impressed, because being born and raised down south, I'm just not used to getting good customer service in Chicago (in general), so the experience was quite a welcomed surprise. Thank You.

Latonya B.  |  First Impressions 
No reviews have been submitted for this location.

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