Customer Reviews for U-Haul Moving & Storage of South Shore

Rating:

5.0

The person who inspected the truck after it’s used could’ve been more friendly. The person was thorough but not friendly.

Rating:

1.0

There were bug and rodent traps placed in my unit without my permission. I told them months ago in the summer I was moving out of the unit and they continued to charge me. Not worth $150 a month just to take the risk of having your belongings infested and no tenperature control on top of being in the hood.

Rating:

5.0

Everyone was friendly that I had an interaction with! I had to push my time a little bit further, same day and they assisted with no problem!

Rating:

1.0

Get better communication and customer services

Rating:

4.0

I picked up truck with 1/16 tank of gas. Recommend charging for gas or miles, not both. I ended up filling tank to 1/2 full. To enhance experience, when I turned in truck a credit for the gas would have been nice or not charge $1 for mile. Gas prices with inflation and government shutdown, every kick back helps.

Rating:

5.0

Great workers and customer service… they two young ladies working in there was very pleasant and professional. Truck was clean and no issues at all. Thank you all!!!

Rating:

4.0

Personnel were very pleasant during pick up. The things kept is from being an excellent rating. --Had to wait for the vehicle key because it was not on the board. --The full windshield promotion piece was still in the vehicle when I located it on the lot.

Rating:

4.0

Good service

Rating:

5.0

We were so grateful we could return it after hours since finding a parking place would have expensive.

Rating:

1.0

Truck broke diwn

Rating:

5.0

Totally great vibe from Grayslake

Rating:

4.0

The staff were helpful and very informative.

Rating:

4.0

I personally think everything was great, especially this ease of getting the truck and returning it

Rating:

5.0

I recently had a great experience at U-Haul thanks to Danielle Patterson, Jean Patterson, and Chad Thornton. Each of them played a key role in making my rental process smooth from start to finish. Danielle Patterson, the General Manager, runs a very organized and customer-focused team. She made sure everything went smoothly and showed genuine care for her customers. You can tell she takes pride in her work and her staff. Jean Patterson helped me with my rental and was friendly, patient, and thorough. She made the process easy to understand and ensured I had everything I needed for my move. Her professionalism and kindness really stood out. Chad Thornton assisted with my reservation and return, and he was extremely efficient and courteous. He made sure the equipment was ready on time, explained everything clearly, and handled my return quickly without any hassle. Altogether, they made what could have been a stressful day simple and pleasant. I truly appreciate the excellent customer service and teamwork from Danielle, Jean, and Chad. I’ll definitely be using this U-Haul location again and recommending it to others!

Rating:

4.0

I can't think of a thing.

Rating:

5.0

Everything was great. She even put air in the tire,So il just say keep up the good work

Rating:

1.0

The whole experience was awful. The attendant was curt, rude and dismissive. He attempted to overcharge me for my rental and stated I would have to put down a $100 deposit if I was to use a credit or debit card. I repeated the request back to him several times to be sure I heard him correctly, which upset him, stating that I have always used UHaul and never had to pay a $100 deposit on top of the estimated charges. I had witnessed him bully the previous costumer in the same manner, with the customer apologizing for asking questions and further irritating the attendant. The attendant also attempted to charge me $69 dollars on a $19.95, 149 per mile rate at an estimated 10 miles. When I questioned the charges, the attendant became irritated and upset, raising his voice. I canceled the rental and called UHaul's 800 number. The UHaul representative spoke to the manager about the incorrect charges and the manager took over and corrected the charges; but not before telling me her agent wouldn't have told me there was a $100 deposit; because he's worked there to long, even as she could see what he attempted to charge me. When I returned the truck (which made grinding noises when braking and jerked when driving) the next day 20 minutes before opening, I was told by the same attendant to leave the keys in the truck and go. I requested an inspection of the truck and the reading of the gas and mileage, stating I would wait until the 9:00am opening. The attendant angrily refused stating he would email me a receipt. I requested a printed receipt and the attendant said no. At this point I begin to retrieve my phone to call corporate and I believe that is when the attendant recognized me from the day before, he then offered to print the bill and went over the charges. I'm a senior citizen and I have used UHaul my whole adult life and have never been anything but pleased with the costumer service and the ease of service. Sadly I believe I will have to find another alternative in the future.

Rating:

5.0

Delano C was so nice and very helpful , he has great customer service !

Rating:

5.0

I got in to get the truck & out with the truck in less than 10 minutes. No problems & the explanation was understood. Returned the truck with the gas & the receipt uploaded to my app ASAP.

Rating:

5.0

No Complaints.

Rating:

5.0

Customer service was really great they made this transaction comfortable I truly appreciate the whole team from start to finish.

Rating:

5.0

Longer hours

Rating:

3.0

I think when you rent a truck for long distance moves that the truck should start out with a full tank of fuel. The many issues that come with the moving process that having to guess how much to refuel to get the level back to where it was originally so as not get charged that extra refueling fee.

Rating:

5.0

The truck I was given the window was off track so I got wet driving the truck, sun visor was broken, Bondo work done on the driver door.this truck should be taken out of service.

Rating:

5.0

So far so good

Rating:

5.0

U-Haul performance/customer service was very, very satisfactory

Rating:

5.0

Very satisfying experience. My truck & dolly was ready and on time.

Rating:

4.0

I enjoyed the experience of renting at the 71st and stony island location. The vehicle I had was useful and the staff were very knowledgeable and informative about things I needed. Will definitely come back if I need to.

Rating:

5.0

Nothing keep up the good work

Rating:

5.0

Tell them they only have 99 miles.

Rating:

1.0

Unprofessional staff - they were eating fast food with their children behind the desk. Unfriendly and did not acknowledge me at all.

Rating:

5.0

Great customer service at the service center at 71st Street in Stony Island Chicago Illinois

Rating:

5.0

The staff, especially the young man who waited on my husband and I, was wonderful, professional and friendly. Our business was taken care of speedily with no time wasted. Thank you, U-Haul!!!

Rating:

1.0

The door was broken I had a hard time getting in & out & had to pull the door super hard justt to close it .. I also was charged an extra $14 even after I returned it hours before time ..

Rating:

1.0

The U-Haul on 71st Street is very unprofessional. They did not provide me with the receipt. After requesting three times. I even asked for the manager and they said the manager wasn't in the young lady. Yelled had a attitude and said she could not assist me with providing me with any type of printout or receipt of what I'm being charged.

Rating:

4.0

My service person was great.

Rating:

3.0

The dollys were broken so it’s was hard transporting my things inside. I had to carry everything.

Rating:

5.0

Very good service

Rating:

5.0

It was very crowded but the young men were moving it out.

Rating:

4.0

Thank you for all of the support during my stay in Chicago. Suggestions the more youthful staff needs more training on customer service and manners. It’s not a good image to smell like blunts/ weed.

Rating:

5.0

I've had good experiences with this Uhaul location before when buying and filling a propane tank. Really grateful for the easy, efficient return process and the good nature of the staff. Everyone there has always been very professional when I've used them in the past and they were this time, too.

Rating:

5.0

Amazing drop off experience.

Rating:

1.0

I was told 1 price return the truck they over charge me bt I was never in form abt the miles

Rating:

5.0

Keep being Customer Friendly to the people.

Rating:

5.0

Satisfactory

Rating:

5.0

Customer Service was good

Rating:

5.0

Good fast service

Rating:

3.0

Dropped off after hours

Rating:

5.0

The staff was so professional!

Rating:

5.0

Nice customer service

Rating:

1.0

Hire qualified workers , do better training

Rating:

5.0

Fast and friendly service, and I received a quality vehicle for my move. Customer service rep was very instrumental and helpful with my returning of the vehicle after-hours.

Rating:

5.0

Nothing

Rating:

5.0

Always professional and curtious.

Rating:

5.0

More Cargo Vans, reserved one and when I got there none was available.

Rating:

1.0

I recently rented a U-Haul truck from the location at 1650 E 71st in Chicago, and unfortunately, my experience was disappointing. I arrived around 6:30 PM. Although the location was still open, the male employee assisting me seemed in a hurry and mentioned they were “just about to close.” He was not very welcoming and did not verify whether I had received all the equipment I paid for. I had purchased a furniture dolly, which I never received, assuming it would already be in the truck. I also prepaid for 20 miles, which should have covered my trip from the location to my home and my new residence—each approximately 3 miles away. After receiving the keys, I inspected the truck for pre-existing damage and took photos. Unfortunately, I forgot to take a picture of the starting mileage. I only drove the truck home—roughly 3 miles—and decided to return it the next day since my move had been pushed to September 1. Upon returning the truck the following day, Jasmine assisted me. She stated I had driven 31 miles. I explained this wasn’t possible, as I had not used the truck for my move and had only driven it home. Jasmine said unless I had taken a photo of the mileage at the time of pickup, there was nothing they could do. While I was refunded for the dolly I never received, my concerns about the inaccurate mileage reading were dismissed. In contrast, I had a much better experience with a separate rental from the U-Haul location on East 95th Street. I rented a truck from them for three days (September 1–4), took all necessary photos including mileage, and even went slightly over the mileage I prepaid for—about 34 miles total. Their staff explained that discrepancies can be verified by comparing to the prior customer’s ending mileage—something the 71st Street location refused to check. This experience highlighted the inconsistency in customer service between locations. I urge U-Haul management to review how concerns are addressed at the 71st Street location to improve service quality and trust.

Rating:

5.0

Marilyn was very helpful in getting me a van and a storage unit in a very timely manner. She was pleasant to work with.

Rating:

3.0

You need to have more workers handing the customers who renting your equipment, them that way you can speed up the lines instead of one person handling three customers at a time

Rating:

5.0

I love you guys U Haul is the BEST

Rating:

1.0

My television was damaged

Rating:

3.0

It's early:but I'm still waiting for my response to get the info for this particular experience Hope it is good 👍

Rating:

5.0

Thankfully.

Rating:

5.0

Ken and the front desk staff were extremely helpful and professional. I really appreciate all the knowledge and expertise that Ken showed me during my move. He assured me that I had everything I needed and Was very courteous. My move from Charlotte North Carolina was seamless and successful! Thanks Ken!

Rating:

2.0

mice and roaches, once there were no lights. Often only one person assisting customers. Long wait times for service.

Rating:

5.0

This particular location has a very upstanding female staff, specifically Danielle and (I believe) Marilyn were very eager to help and understanding of my needs. They both were always kind and professional when seeking assistance with them.

Rating:

5.0

None

Rating:

5.0

Great customer service

Rating:

1.0

They are very lazy and they don’t want to really help if needed.

Rating:

5.0

Good customer service

Rating:

4.0

My storage unit had a leak above it and water was dripping in my unit

Rating:

1.0

My Unit was full of rat poop covering the entire unit including on top of my boxes. I have pictures and a video showing that as well. I never kept any food for there to have been rats. It also seems like someone knew about the situation but failed to inform me about it because there was a rat trap in the back of the unit that was not initially there when I first moved in. I would appreciate if someone can contact me as soon as possible to file a claim. Thank you.

Rating:

5.0

The staff were very friendly and helpful.

Rating:

5.0

The staff was very considerate & accommodating. I appreciate Danielle & her colleagues a lot for their help!

Rating:

1.0

Never want to deal with this location again.

Rating:

4.0

Always friendly and considerate and I would go back again and I will sit my friends thank you enjoy just enjoy nice day

Rating:

1.0

This location is old and outdated, they don't honor none of the deals they promote such as, first month free etc. they had a storage container listed that was large enough to hold a one bedroom apt, I got it, and once I got there to use it it was small and could even get my queen size bed inside of it. The employees couldn't do anything to help me, they still charged me the same rate even tho the space wasn't what was prompted. I hired movers that was one a time limit and we wasted almost an hour trying to find my reservation for the storage space.. the workers were ok. But the system is old And outdated, I figure. I'm Never going there again. Once I find another storage I'm getting my belongings out of there and moving around!.. wouldn't refer this place to anyone!! Zero stars!!

Rating:

3.0

My move out date was 09/22/23 not on the date shown

Rating:

1.0

The manager at the branch was the nastiest woman I have ever had to encounter. She was BEYOND rude and not helpful at all. All her employees were even looking at her like she was crazy. She wouldn’t assist in any way and when I asked her for help, she pulled off and said she’s getting off. Her attitude, facial expressions and the way she deals with customers is very disappointing. She legit should NEVER work with people again because she’s not a people person. The assistant manager was amazing. He was so helpful and apologetic over the HORRIBLE experience we had with the manager. Fire the girl and hire him because she’s BEYOND rude. While she works there I will NEVER recommend anyone do business at the Uhaul on 71st.

Rating:

5.0

Terrible service at 95th Street. Excellent service at 71st Street.

Rating:

1.0

The worse customer service ever, the storage space. Smells like dead rat. You can't compare this location to others.

Rating:

5.0

I was so afraid of the process due to my last UHAUL experience, but I was pleasantly surprised at South Shore Uhaul! The staff was nice, the facility was clean and the move in process was flawless!

Rating:

5.0

Thank You for your service.

Rating:

2.0

For one day was too high for the storage almost $200 for storage $192 for storage the side that I had was too much way too much but but it's okay I'm out of there and I won't use it again for no storage

Rating:

5.0

The Mgr. was very understanding and helpful!

Rating:

1.0

I moved out in July and your still trying to charge me money when Danielle said in my face that I was all cleared. A few days ago I received a Bill saying that I'm past due and late payments. I'm am very upset about this. I want a bill from you saying that I owe you NOTHING! And until I receive it I will NOT RECOMMEND U HAUL TO NO ONE!!!

Rating:

5.0

Thanks to the staff, especially the last Uhaul rep that made sure my space was ok. Very professional.

Rating:

3.0

Sometimes they act like being unsure about what they do , also the locks 🔒 they give you they say it's yours and then they say it's not.... VERY MUCH CONFUSING 😕🤔😐🙄😳😒...THANKS FOR ASKING.

Rating:

3.0

Their systems were running real slow and it was very inconvenience to learn that their elevators didn’t work.

Rating:

1.0

They gave me someone else's storage unit when it was time to move-in my storage unit.

Rating:

4.0

Staff make the difference at this location. Denise and Daiyanna(?) are excellent staff members always helpful, quick to lend a hand, wonderful customer service.

Rating:

3.0

Wonderful Staff .

Rating:

2.0

I was long gone out u guys storage and u guys still trying to make me pay an extra fee for about six to seven months

Rating:

5.0

Excellent customer service, knowledgeable and courteous staff.

Rating:

4.0

This experience exceeded my expectations!

Rating:

1.0

The space at this location is ridiculous and the so called bigger units can only be access by a 10 foot truck or van so ppl with 3/4 bedrooms has to pack the 10 foot then transfer to the other truck before Living the facility I picked up my truck at 230 and did not leave until 5 because of double juggling not to mention my reservations were messed up coming here and now my truck couldn’t be checked in because the representative didn’t change the mileage I WILL NEVER USE UHAUL AGAIN

Rating:

3.0

We had to unload the truck and push everything up the ramp the elevator was not working and they said they didn't know when it was going to get fix but if we had to push everything up the ramp they should've gave me a discount and the young man with the glasses stay on his phone he was texting and it took him a long time to help me

Rating:

2.0

Loading elevator has been out of order for 3 months.

Rating:

5.0

Great customer service as I was leaving for good!

Rating:

1.0

I am homeless i lost everything i was paying up until the point i lost everything

Rating:

4.0

I was pleasantly and QUIITE surprised about the great customer service! I visited the location once before move-in. The all staff members that I interacted with both prior to and during my move-in were fantastic and graciously answered all my questions and showed me around. Again, I'm impressed, because being born and raised down south, I'm just not used to getting good customer service in Chicago (in general), so the experience was quite a welcomed surprise. Thank You.

Rating:

5.0

The staff over at south shore is incredible! Ms. Denise is so personable and professional. She really takes care of the customers and we stand in line just to have her service us. I rented a storage unit about 30 mins before they were supposed to close. Ms. Denise stayed with me to unsure I was safe, especially since non of my helpers showed up. I appreciate Ms. Denise.

Rating:

5.0

I would just like to say going on 71st right off of Stony Island are very helpful people very nice approachable funny tell jokes but most of all their very professionals when it comes time to get in your truck we're getting your storage facility my name is sharoncarney and I am very

Rating:

5.0

Thanks to all the staff at the 71st St location. The manager was always helpful and polite.

Rating:

5.0

I would like to thank Justine n Shay for there hospitality n understanding thru the hard times ......

Rating:

5.0

This facility is 10 out of 10 from the customer service representative to the supervisor to the workers who clean the truck I'm new to the city thank you U-Haul

Rating:

5.0

Very nice staff with pleasant attitudes

Rating:

3.0

Couldn’t enter or exit my storage when needed. Price went up and the space was not accurate to the size it was supposed to be

Rating:

5.0

I want to say a special thank you to the staff the manager Justin and to the staff Miss Denise for being so helpful and kind sometimes that experience can be very difficult and scary to think that you

Rating:

2.0

Roaches. The units are infested with cockroaches. Every time I accessed my storage I saw them crawling around in my unit and on my things. Disgusting. Friendly staff though.

Rating:

4.0

I think you owe me money

Rating:

4.0

The staff here is helpful. They just didn't have accurate inventory online so I had to get furniture dollies at the south loop location / they held my trailer overnight so it wouldn't sit at my place.

Rating:

5.0

Keep doing what you doing.

Rating:

5.0

The staff there are very helpful and Kind unlike other places I've been with rude staff..Ive had interactions with all the staff at this facility and they all have been very Polite and respectful and

Rating:

3.0

If there was 24/7 access then it would rate above average or better. The last U-Haul facility I used provided that service. It was located on 22nd St. west of Canal.

Rating:

4.0

None good job justin

Rating:

5.0

Everyone was so professional and helpful. Made moving a breeze.

Rating:

5.0

This is a very helpful and supportive crew of people!

Rating:

5.0

The best service ever & cost effective too!

Rating:

5.0

The Staff went out of their way. They were very professional, and worked with a sense of urgency. I would definitely return to this location.

Rating:

2.0

Staff was unable to find my ubox, states my name was attached to an empty box not the one I moved my things into. Staff was rude when returning the uhaul truck. Customer service was not the best

Rating:

2.0

My things where sold. Now how would you feel.

Rating:

1.0

When I wanted to unload my UBox, I called 3 days in advance & confirmed the day before. Upon arrived, it was not ready; the staff was rude & dismissive. This location is very disorganized.

Rating:

4.0

I really enjoy my first time rental and storage... The staff was nice and friendly!!!

Rating:

1.0

This facility sold EVERYTHING I ever worked for that was contained within that unit and failed to give me proper notice. This happened even after I visited the facility and seemingly worked out payme

Rating:

3.0

The U-Haul facility did an ok job. They were two hours late in having the truck hooked up to the trailer and Ubox as promised.

Rating:

5.0

My experience with Denise,Shay and Justin was spectacular. They where all very friendly, courteous and extremely helpful. I will continue to use this location because of their professional service

Rating:

4.0

The facility air conditioning was broken on the day we arrived. At our starting location, receipts weren't offered but once in Chicago, Justin Slay, the manager, was very accommodating and friendly.

Rating:

5.0

Fantastic service! Thank you!

Rating:

5.0

All staff were helpful and courteous. Thank you!

Rating:

5.0

The staff was great. They are never rushed, and always courteous to everyone who's in the office. The main website is bad -- my storage contract didn't show up on my account, so I was unable to pay.

Rating:

3.0

I wish the facility was open a little later

Rating:

1.0

was un professional tell you want price over the phone you coming to the office it something else the storage units are nasty and have mice I have a mice in my new apartment was not here before