Customer Reviews for U-Haul Moving & Storage of South Shore

6532 reviews

1650 E 71st St   Chicago, IL 60649
(Enter from 70th & Stony Island Alley)

(773) 493-1206

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(773) 493-1206

1650 E 71st St
Chicago, IL 60649
(Enter from 70th & Stony Island Alley)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

LYNN M. 
Rating:
5.0

Customer did not leave a comment.

RODNEY B. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

LEMONT A. 
Rating:
5.0

Customer did not leave a comment.

SHANISE P. 
Rating:
5.0

Customer did not leave a comment.

CHERYL G. 
Rating:
2.0

The staff wasn't very friendly, but the equipment was nice and clean. Double edged sword...

Nikeya H. 
Rating:
5.0

Everything went well....

Jugundi S. 
Rating:
5.0

Staff was helpful, I needed a different hitch, they assisted with that, I ran a few hours over, they didn't ask for more money 💰. I'll definitely use their service again 🙂

PHILIP W. 
Rating:
5.0

I loved every thing just wish they had a flat rate price base on how long you needed the truck but other than that it was a well clean truck and clean place I will be using them again in August

Derzay V. 
Rating:
5.0

Nothing the customer service was great I made me want to come back

LADONNA H. 
Rating:
5.0

This appears to be very busy establishment. Additional staff support would be welcome to usher clients out quicker.

PAULA T. 
Rating:
5.0

Everything was great!

TROY K. 
Rating:
2.0

I was charged more than quoted because the agent didn't give me the correct estimated miles and the truck had squealing brakes, the truck was dirty.

CYNTHIA C. 
Rating:
4.0

Customer did not leave a comment.

Allan L. 
Rating:
5.0

Customer did not leave a comment.

AJA C. 
Rating:
1.0

Customer did not leave a comment.

AARON F. 
Rating:
3.0

Customer did not leave a comment.

Chantal T. 
Rating:
4.0

The movers selected through the app showed and left without completing the job. Now I'm unable to get in contact with the people to issue a refund.

SIRWILLIAM J. 
Rating:
3.0

Please have all the equipment that a person reserves. I reserved an utility dolly and when I checked in there were none there. That was disappointing and it slowed down my moving process.

KIMBERLY M. 
Rating:
5.0

Customer did not leave a comment.

SHERON W. 
Rating:
5.0

Everyone and everything was great. Keep up the good work

Carolyn C. 
Rating:
4.0

Site was down. Made us late for reservations but very helpful in store. Quick and easy

NICHOLAS J. 
Rating:
5.0

Every one was nice from start to finished. I couldn't complain....... job well done with A+ satisfactory rating. Very well pleased.

CEDERIC R. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
4.0

Have at least two people working the registers.

SANDRA B. 
Rating:
5.0

Customer did not leave a comment.

MANUEL T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
4.0

N/A

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

DEBARGE J. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

The guy who helped me made it suuuuper easy. This was the fastest pickup, checkout and return I ever experienced at this location.

ALISHA H. 
Rating:
3.0

More staff is needed to take care of customers.

ROBERT B. 
Rating:
1.0

Only one CSR even with the early check in I was still in line a hr. I reserved the truck for 4hrs. But on the paperwork it stated three. I also filled the truck up with gas before return but once I got the final receipt I was charged $6 for gas.

Nakeda B. 
Rating:
5.0

I am very satisfied with my experience with this company. I came in got my truck very quickly customer service was very polite and helpful. Once I was outside to pick up my truck out on the lot another employee saw that I was having a problem locating my truck number. He stopped what he was doing and came over and helped us. My overall experience was excellent and every time I go to this location I have the same experience for many many years.

DOMINIQUE K. 
Rating:
1.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Nicole was very personable. She has great customer service.

AJA P. 
Rating:
5.0

Customer did not leave a comment.

JERRY M. 
Rating:
4.0

Customer did not leave a comment.

DELORES T. 
Rating:
4.0

Customer did not leave a comment.

PAMELA B. 
Rating:
5.0

Customer did not leave a comment.

COSBY B. 
Rating:
5.0

Customer did not leave a comment.

DELON P. 
Rating:
3.0

Customer did not leave a comment.

SHUNNA J. 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE S. 
Rating:
5.0

Nothing everything was great

MORGAN M. 
Rating:
5.0

Customer did not leave a comment.

ROSHANDA G. 
Rating:
1.0

I was give incorrect equipment and they forgot to include items I purchased

STEPHANIE C. 
Rating:
4.0

Customer did not leave a comment.

MONIQUE B. 
Rating:
5.0

Keep up the GOOD Work.

MARY J. 
Rating:
5.0

Customer did not leave a comment.

Bousseye K. 
Rating:
4.0

Customer did not leave a comment.

Bryan P. 
Rating:
3.0

Customer did not leave a comment.

Deangleo D. 
Rating:
3.0

Every time I come to this location the workers take entirely too long dealing with customers ! I came in recently walked up to check in my reservation and the guys was just sitting at the computer did not greet me or anything I spoke up and then they told me to wait felt like that was rude I also the gas didn't match the co tract I'm sure they charge me for there mistake

Deangleo D. 
Rating:
5.0

Check in Rep lady was phenomenal. Great customer service & very friendly. Return Rep gentleman wasn't as friendly & certainly need some customer service training. I even initiated greetings a couple times but there was no response. I know for sure he heard me because the first thing he had asked of me was to leave keys in the vehicle. Maybe he was having a bad day but even so!

COLLEN G. 
Rating:
4.0

Customer did not leave a comment.

JANINA C. 
Rating:
1.0

I was over charge!

FREDDIE F. 
Rating:
5.0

Customer did not leave a comment.

ROBIN S. 
Rating:
2.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
1.0

When I called to reserve the truck the gentleman was just ok, but when I went to pick the truck the lady by the name of Dina was impatient, busy body, I wasn't allowed to as question, if you missed what she explained. She made you feel like like you were stupid, very poor customer service. I was on the phone almost an hour to return the truck. No good service at all.

EVENS T. 
Rating:
5.0

Customer did not leave a comment.

EMANUEL K. 
Rating:
3.0

I need to extend my use of the van, but the driver had the paperwork. I called directly to this location and was on hold for 30 minutes. Live Chat couldn't help me, even when I gave them the reservation number. I gave up on both and called another number I found online. I was told it was for the offices on the north side. They were able to look up my information and allow me to keep the van for a couple more hours. They were very helpful.

DARRYL W. 
Rating:
5.0

Excellent customer service.

Jacqueline J. 
Rating:
5.0

Nothing I would never have known what products to purchase to utilize with the particular small trailer I rented today. The small truck I had planned to rent was not available. I want to thank Danielle for all the assistance & instructions she afforded my son & myself.

LOLA H. 
Rating:
4.0

Customer did not leave a comment.

Lealer H. 
Rating:
3.0

Need a simpler process for returning trucks after hours, esp. When the area is not a safe neighborhood. Took a little time to navigate the process.

DEVON L. 
Rating:
5.0

Nothing all good

Odell J. 
Rating:
5.0

Customer did not leave a comment.

SHANEE W. 
Rating:
5.0

Wonderful everything went well that uhaul

TINA S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

Daniele was phenomenal with a great personality and cute crochet. I didn't catch the other lady's name who checked me out when upon returning the equipment. However, she has a rock star personality and looks so pretty in green. Thank you ladies! You guys were awesome!!

SHAQUITA S. 
Rating:
1.0

Have everyone who is there working. Someone for the return the trucks and Someone to check the person in and not sitting down while the lady checking people in. I had to walk around the back till the man who was sitting down next to the lady who was checking people in ask me what can he help me with after I had to walk around to the back. So unprofessional!!

MIANANA M. 
Rating:
4.0

I got back before 8:0 pm but the app for returning the truck wouldn't open that's the only problem I had

Marcia T. 
Rating:
5.0

Customer did not leave a comment.

NIKIA P. 
Rating:
2.0

Checking the truck back in was horrible! No one checked it in when I was present! I was over charged as well! There wasn't enough employees to assist with the customers in the lobby! It took over 5mins for someone to open the gate for me to park the truck in return aisle.

NICOLE H. 
Rating:
5.0

Customer did not leave a comment.

DAWNNA D. 
Rating:
5.0

Customer did not leave a comment.

JUWON J. 
Rating:
5.0

All good.

OTIS C. 
Rating:
5.0

Customer did not leave a comment.

Beverly D. 
Rating:
3.0

Customer did not leave a comment.

TAMIKA J. 
Rating:
5.0

I received excellent service. I think right now you should not change you customer service.

LETISHIA M. 
Rating:
2.0

I'm the type of customer that feels good service is non-negotiable. The customer service at the location I used was poor, especially when I returned the truck.

LEONARD P. 
Rating:
5.0

The best

BOBBY J. 
Rating:
3.0

Customer did not leave a comment.

BRETT W. 
Rating:
5.0

Seating area was clean. However, back side was not.

RAHUL K. 
Rating:
5.0

I still don't have my finial receipt

Lisa F. 
Rating:
5.0

Excellent staff and great service!

Robert R. 
Rating:
5.0

Customer did not leave a comment.

NANCY M. 
Rating:
3.0

Customer did not leave a comment.

SCOTT N. 
Rating:
5.0

Thank you for the Insurance Protection

JEANETTA M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH J. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY H. 
Rating:
5.0

Everything was amazing

MICHELLE P. 
Rating:
4.0

Continue to serve your customers with absolute quality.

HERBERT C. 
Rating:
5.0

The young lady was awesome very helping ask my questions just making me feel at home , i thank her after a long days of work she gets 10 Stars thumbs up

SONYA N. 
Rating:
1.0

Be mindful of a customers time especially because they are moving, less horse play and more professionalism at all times of the day, especially towards the end of shift, and when they are out of equipment, call customer before they head up there expecting to get what they paid for. Give them a credit immediately.

Diamond S. 
Rating:
5.0

Customer did not leave a comment.

MELINDA W. 
Rating:
4.0

None

Alfred S. 
Rating:
5.0

Great experience!

TOMMY S. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
3.0

Your staff is very helpful!

JOSHUA I. 
Rating:
4.0

Customer did not leave a comment.

Lavern D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

larrissa j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

veronica f.  |  Overall Experience 
Rating:
4.0

I was pleasantly and QUIITE surprised about the great customer service! I visited the location once before move-in. The all staff members that I interacted with both prior to and during my move-in were fantastic and graciously answered all my questions and showed me around. Again, I'm impressed, because being born and raised down south, I'm just not used to getting good customer service in Chicago (in general), so the experience was quite a welcomed surprise. Thank You.

Latonya B.  |  First Impressions 
Rating:
5.0

The staff over at south shore is incredible! Ms. Denise is so personable and professional. She really takes care of the customers and we stand in line just to have her service us. I rented a storage unit about 30 mins before they were supposed to close. Ms. Denise stayed with me to unsure I was safe, especially since non of my helpers showed up. I appreciate Ms. Denise.

marie m.  |  Overall Experience 
Rating:
5.0

I would just like to say going on 71st right off of Stony Island are very helpful people very nice approachable funny tell jokes but most of all their very professionals when it comes time to get in your truck we're getting your storage facility my name is sharoncarney and I am very

John L.  |  First Impressions 
Rating:
5.0

Thanks to all the staff at the 71st St location. The manager was always helpful and polite.

Felecia E.  |  Overall Experience 
Rating:
5.0

I would like to thank Justine n Shay for there hospitality n understanding thru the hard times ......

Denise L.  |  Overall Experience 
Rating:
5.0

This facility is 10 out of 10 from the customer service representative to the supervisor to the workers who clean the truck I'm new to the city thank you U-Haul

bertha c.  |  First Impressions 
Rating:
5.0

Very nice staff with pleasant attitudes

Tracy S.  |  First Impressions 
Rating:
3.0

Couldn’t enter or exit my storage when needed. Price went up and the space was not accurate to the size it was supposed to be

PORCHA M.  |  Overall Experience 
Rating:
5.0

I want to say a special thank you to the staff the manager Justin and to the staff Miss Denise for being so helpful and kind sometimes that experience can be very difficult and scary to think that you

April B.  |  Overall Experience 
Rating:
2.0

Roaches. The units are infested with cockroaches. Every time I accessed my storage I saw them crawling around in my unit and on my things. Disgusting. Friendly staff though.

Jessica P.  |  Overall Experience 
Rating:
4.0

I think you owe me money

Laura J.  |  Overall Experience 
Rating:
4.0

The staff here is helpful. They just didn't have accurate inventory online so I had to get furniture dollies at the south loop location / they held my trailer overnight so it wouldn't sit at my place.

Elihu B.  |  First Impressions 
Rating:
5.0

Keep doing what you doing.

latanya t.  |  Overall Experience 
Rating:
5.0

The staff there are very helpful and Kind unlike other places I've been with rude staff..Ive had interactions with all the staff at this facility and they all have been very Polite and respectful and

Nadia S.  |  Overall Experience 
Rating:
3.0

If there was 24/7 access then it would rate above average or better. The last U-Haul facility I used provided that service. It was located on 22nd St. west of Canal.

Otis L.  |  Overall Experience 
Rating:
4.0

None good job justin

James B.  |  Overall Experience 
Rating:
5.0

Everyone was so professional and helpful. Made moving a breeze.

BEVERLY B.  |  First Impressions 
Rating:
5.0

This is a very helpful and supportive crew of people!

Kim J.  |  Overall Experience 
Rating:
5.0

The best service ever & cost effective too!

rafiq a.  |  Overall Experience 
Rating:
5.0

The Staff went out of their way. They were very professional, and worked with a sense of urgency. I would definitely return to this location.

Keith H.  |  First Impressions 
Rating:
2.0

Staff was unable to find my ubox, states my name was attached to an empty box not the one I moved my things into. Staff was rude when returning the uhaul truck. Customer service was not the best

Kaiesha L.  |  Overall Experience 
Rating:
2.0

My things where sold. Now how would you feel.

Roosevelt h.  |  Overall Experience 
Rating:
1.0

When I wanted to unload my UBox, I called 3 days in advance & confirmed the day before. Upon arrived, it was not ready; the staff was rude & dismissive. This location is very disorganized.

Seher S.  |  Overall Experience 
Rating:
4.0

I really enjoy my first time rental and storage... The staff was nice and friendly!!!

john b.  |  Reservation 
Rating:
1.0

This facility sold EVERYTHING I ever worked for that was contained within that unit and failed to give me proper notice. This happened even after I visited the facility and seemingly worked out payme

Crystal M.  |  Overall Experience 
Rating:
3.0

The U-Haul facility did an ok job. They were two hours late in having the truck hooked up to the trailer and Ubox as promised.

Elizabeth D.  |  Overall Experience 
Rating:
5.0

My experience with Denise,Shay and Justin was spectacular. They where all very friendly, courteous and extremely helpful. I will continue to use this location because of their professional service

Niketa D.  |  Reservation 
Rating:
4.0

The facility air conditioning was broken on the day we arrived. At our starting location, receipts weren't offered but once in Chicago, Justin Slay, the manager, was very accommodating and friendly.

Rosemary C.  |  Overall Experience 
Rating:
5.0

Fantastic service! Thank you!

Tammy L.  |  Reservation 
Rating:
5.0

All staff were helpful and courteous. Thank you!

jonathan s.  |  Overall Experience 
Rating:
5.0

The staff was great. They are never rushed, and always courteous to everyone who's in the office. The main website is bad -- my storage contract didn't show up on my account, so I was unable to pay.

leon s.  |  Overall Experience 
Rating:
3.0

I wish the facility was open a little later

Toya F.  |  Overall Experience 
Rating:
1.0

was un professional tell you want price over the phone you coming to the office it something else the storage units are nasty and have mice I have a mice in my new apartment was not here before

Teresa R.  |  Overall Experience 
Rating:
4.0

I can't complain about the service. Everyone was helpful. One worker used very vulgar language. Even though she was off the clock, she had her uniform coat on & ID displayed. Still representing UHaul.

kenyatta f.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top