Customer Reviews for U-Haul Moving & Storage of Southern Plaza

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Southern Plaza

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Jeffrey S. on

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I will never go somewhere else because they are cheap n storage and very helpful with their customers

Rebecca h. on

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Customer did not leave a comment.

Daniel T. on

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Staff are horrible when picking up, drop off staff were great

Theresa M. on

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I used the app for faster pick up but had trouble locating the truck. It was blocked in by other trucks so I pick up took about 40 minutes

Joseph B. on

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We rented a car hauling trailer that was old and had difficulty removing the ramps so we could load or unload the car. They were constantly sticking and took two people to release them from the locks. This trailer needs to be retired from your fleet!

Charles B. on

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When I arrived, there were 3 employees that barely acknowledged my presence and continued to talk to each other about personal things during the entire transaction process. Then when I finally got the pickup truck it was filthy and smelled like someone had just hotboxed an entire pack of cigarettes. Overall very poor experience.

BETTY W. on

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If I ever need storage again. I would come back to U Haul.

Mary M. on

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Customer did not leave a comment.

phoenix w. on

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Very very rude employment especially guy who hooks up trailers. Need to switch over 4 plug flat to the round plug since that is most common now.

Stephanie T. on

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The workers were all very pleasant

Larry L. on

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Nothing

Rebecca h. on

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Have always been wonderful

Robert J E. on

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I have used this location many times over the years. All Good. Thanks R.J.Erich II

London M. on

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Stephen R. on

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Poor customer service, inside of truck was dirty, and had to walk around lot to find truck. Very poor!

Bernard J. on

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Jimmy B. on

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There was no problems with this location, but my original location didnt have my equipment on time

Steven J. on

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I never received a call before getting situated for my move. I was sent a text the day before saying the location would be this location. Which is over a half an hour away from where I live. I attempted to call but did not get a callback. When I arrive to the facility, there was a man who had tattoos (sleeves) it’s the only way I can identify him, who was playing on his phone and did not want to bother with me. I told him I had a reservation, he asked for my phone number, and a few minutes later he handed me the keys and stated that I parked in LL, and I can go take care of it. I explain to the individual I would need to park my car here, and I would return once my U-Haul was loaded so I can pick up my car and tow dolly. He said that was fine, and I can tell worker when I get back about this information. He handed me some papers, and did not really explain anything except for I need to fill the truck up when I return. He was still playing on his phone. I stated is there anything else I need to do, because I ordered a dolly, furniture dolly, and blankets. He told me I could drive to the green area and someone will help me there. He proceeded to play on his phone and did not want to be bothered. There were several other customers who came up and tried to ask questions, and he kept referring people to go outside and to talk to other people. At one point he said he might be doing something else outside, but keep looking around and you’ll find him. He did not want to help anyone else himself. There was not a designated place to park over by that area, so I got out and walked towards the area. There was no one there. I circled around for about 10 minutes trying to find someone. When I found someone I explain to them that I was told I needed to come over here to gather the equipment. That gentleman was friendly, and stated someone would bring the dolly and equipment to me in just a little bit. The same man with tattoos came with a dolly and blankets, and he threw everything in the back of the truck. I literally mean he threw the dolly, and the blankets. The dolly bounced I was afraid it was damaged. I stated that I needed a furniture dolly, he replied that this is all I have so I can deal with it. I had a moving company who was coming to meet me, who needed me to have a furniture dolly. (Which I was 15 minutes late due to all this) so I lost 30 dollars. So I asked the man if I’m not getting a furniture dolly can I get a refund and I have others depending on me. His response was, you can call customer service. He then proceeded to play on his phone, and walked away. After this, I called customer service and called Lafayette Road U-Haul, they told me I could come in immediately and they had the equipment for me. They didn’t understand why I was sent to that other location one this one was closer. At this point I already drop my car off at the other location to pick up the U-Haul, I would have to return to pick up my car and the tow dolly at the

Robert S. on

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This trailer was very unsafe because it would buck very severely at moderate speeds. I told the gentleman who took the return and he said that they had not gotten any other complaints. He also said that the speed limit with the trailer was 55 mph. I told him that I did not go over 50 mph. I have rented this size trailer many times in the past year. I have never had this problem before. The personnel at this location should take feedback a bit more seriously.

Mildred G. on

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MICHAEL T. on

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Thomas M. on

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Liane S. on

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Super helpful staff. Thank you!

William S. on

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Keep doing what you're doing

Terrance R. on

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Joel B. on

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Rodney W. on

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Eyvine H. on

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Look forward using you guys again soon!

KEN A. on

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Julie francis J. on

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Ryan M. on

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My trucks transmission was slipping. It took four hours out of my move and set me back by a lot. I only had movers for a limited time and my time and money was wasted due to a truck in poor condition.

jacob b. on

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The truck had two broken front struts making extremely hard to drive. Exhaust fume constantly enter cabin causing headaches and nautious .

Michael D. on

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scott d. on

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John M. on

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Bradley A. on

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Everyone there is very helpful

Todd C. on

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Daniel T. on

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The staff were rude, complained about having to do anything, and were on their cell phones while I stood first in line.

barry a. on

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Manager when signing lied several times, never able to contact by phone. so many problems and not room for all issues. Just happy I will never deal with this place again.

Jason C. on

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All the staff are great and helped me with all my questions and requests

Ralph K. on

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VERY GOOD SPACE FOR STORING MY RV TRAILER AT A VERY GOOD PRICE

John F. on

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Needs more desk help too many people waiting to get helped

RUSSELL S. on

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Dirty, poorly-maintained facility. Staff was unaccommodating and did not respond to emails. Had unit for nearly 4 years but was not allowed to change monthly due date so incurred many late fees.

Jason C. on

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Ahsley Magee and all staff were wonderful to work with and did an exceptional job

danny m. on

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Very good customer service

DEBBIE C. on

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I would like to thank everyone on the help with my move out. Stacey was very helpful.

john m. on

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All was good very friendly and very helpful and answered all questions the last running this place is amazing and probley the best service I’ve ever had with any uhaul

Paula C. on

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Super smooth transaction and exceptionally friendly and helpful staff.

John P. on

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Great Place !

William T. on

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This team does an excellent job - from the Manager to your tech that installs hitches.

Heidi B. on

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Very nice, professional people. I felt safe and secure storing my items at this facility.

amanda s. on

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The young lady that assistedmy husband & I was very nice, patient. When we came back she was so helpful when we were stressed & trying to decide what size unit to rent...please thank her again for us.

Kevin B. on

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Good experience

WILLI P. on

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Wow! Dealt mostly with Cassie. Exhausted from moving and the 2 day trip I could hardly think anymore. Come to find out I didn't have to. Cassie was on it, was like she had 90 yrs of experience.

Brian C. on

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Easy access and very friendly staff.

loraine r. on

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staff was very helpful

Erin D. on

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Overall great experience at the S East St U-Haul location. Facility and unit were clean, availability was great, and the process was smooth.

felicia f. on

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Only problem I had was trying to contact Charles Short I have left several messages he NEVER return any. So I'm hoping I don't get a payment taking off my card

Nichole f. on

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I receieved an e-mail that my UBox had arrived at the location & a follow up email that payment had been run. No one reached out to me to inform me. Once we showed up, we had issues accessing the box.

Chuck S. on

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Knowledgeable and friendly staff. Very affordable and security is top of the line.

Jason C. on

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A+

Julia N. on

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They were so helpfull and on time.

Jeff S. on

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Na

Leslie W. on

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This is my first time using U-Haul for storage and I would never do it again I was treated very poorly brushed off at times constantly calling customer service for help and at one point disrespected.

JANET V. on

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Overall I good experience. My only complaint is the wait times. Most of the time that I would stop in the office there would only be one person working in the office with a line of customers waiting.

Marianne M. on

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Chuck and the rest of his staff were extremely friendly and helpful. When my lock froze, his staff got me in my unit within minutes. Would definitely recommend and/or use again if needed!

Mycal G. on

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Chris was incredibly helpful every step of the way!

Stacy and Greg F. on

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Your bay door always stayed open the manager at this location is very awesome You had a couple customer service people that could work on their account better than that the manager there does a

treveka j. on

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I Hate UHual They Stole All My Things And Charged Me 400 Dollars For The Rest Worst Experience Of My Life So I Wouldn't Recommend Them To Anyone Or Anything

MARSHA R. on

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Staff was always willing to be of service and addressed issues quickly.

Larry L. on

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Customer service was Excellent!!!!!!!!!!!!!!

LETA/ Justin B. on

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No comment at this time

Robert G. on

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The rental process was quick and easy.

Leamon L. on

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I can not recommend anything that you obviously haven't already thought though and implemented. Keep up the good work.

Randal / Nedra G. on

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Chuck & the gang are always on top of it!

Jill W. on

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The sliding latches are a pain! 10 mins each time to try to slide it just right while stepping on the handle to try to line it up. Other customers had problems too they said. Dust from ceiling fell

Shannan B. on

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None

sedrick b. on

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Well clean and good employees thanks for y’all time.👍🏾

Tresia T. on

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I wouldn't recommend this facility because I paid cash for a payment and three days later they hit my debit card for the same amount without authorization and then said it could be 30 days to return.

Oladipo O. on

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Upon move out noticed mouse droppings on my stored items, it was pretty widespread

Carla S. on

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Staff was rude quote was way under cost

Michael S. on

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Facility and security good. Service was quite poor. Move the boxes for sale so that a line can form. Agents need to be eager to help. When 5+ ppl in line, no agent should be doing sales calls.

KAREN F. on

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Terrible

JENNIFER C. on

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Very good they said I will get one month free

Jill W. on

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Employee’s abrasive and fast delivery of terms were hard to follow so I had to ask several questions. Door to unit is extremely hard to open and latch sticks and very hard to loosen.

david n. on

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good delivery driver

Shawn H. on

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I had to wait in line for over 40 minutes with only 2 people in front of me. Very short staffed.

Beverely H. on

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No light,you have to buy a lock.

Johnny R. on

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It’s was a pleasure working with you guys

keith f. on

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wish they had elevators in the building

Bruce c. on

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Nothing else to say

RANAY R. on

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Good

ERICA W. on

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Thank you for having a great facility for my storage needs.

Vonda S. on

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I never was sent any emails says when I was losing my storage I was sent one email when I rented the storage and this one I am responding to

Darby M. on

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Very convenient. I appreciate getting one month free - that makes moving houses much easier. Would definitely store again if I needed it.

Mark G. on

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Smooth process from beginning to end. Thanks!

Alice P. on

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They were very helpful the atmosphere was very clean and controlled room temperature I would suggest and recommend this place is to everybody U-Haul is in excellent company and they had a very good st

Helen W. on

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Easy to do business with

ANTHONY B. on

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The service was great. Thank you very much for your help getting into the area.

Renee J. on

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Service was awful... Some we friendly like the guys outside in was rude.

CRYSTAL B. on

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I reached out to the facility several times and never received a call back concerning my storages. I reached out directly and several times. I live out of state and tried to remedy he situation.

corey l. on

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Great experience

CORTINA T. on

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Clerk didn’t end storage agreement on the day I requested.

Beverly D. on

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Very professional..great to work with

Debbie E. on

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Always busy could use more help maybe