Customer Reviews for U-Haul Moving & Storage of Southern Plaza

Rating:

1.0

First of all train your staff. I was double charged for this UHaul due to lack of knowledge on how to check out when picking up. This made an already stressful long distance move 10 times worse. Second of all, make sure your managers are at the location??? Considering they're the only ones able to FIX the problem. Will not be using UHaul again.

Rating:

1.0

Rented a Trailer. We're supposed to be $46 with the insurance. They charged my account a $115. He told me the rest would be reimbursed, but never has been. they were not supposed to charge me the hundred and fifteen dollars to begin with, but they did, I still don't have my money reimbursed I would not, I repeat, I would not recommend this to no one.

Rating:

4.0

Overall it was great. I just had two at times that I needed to get in the storage after ten and it wasn't available

Rating:

5.0

Oliver and the other mover were fantastic! Courteous, hard-working and willing to take instructions. Very pleasant young men. I would highly recommend to anyone. Really enjoyed working with them.

Rating:

5.0

Outstanding experience. The facility was ran efficiently and focused on customer service. 💯 satisfied.

Rating:

5.0

I was very happy with my rental and very happy with my experience with everyone I interacted with at this U-Haul location. Top Notch.

Rating:

5.0

Great people with great attitudes.

Rating:

5.0

Keep doing what your doing now.

Rating:

5.0

Great staff - Mary did an excellent job getting me checked out quickly with no muss or fuss! I was on my way 10 minutes after I arrived. The check out process also went well. I didn't catch the lady's name who checked me out - but she got the trailer hooked up quickly, and made sure it was secure and the lights were working before I left the lot! Great experience!!

Rating:

5.0

N/A

Rating:

3.0

Only issue really is that the back wheel on the passenger side was pretty wobbly. I did reach out via chat and was told to call roadside assistance, however, I wasn't stranded anywhere made it to my destination safely, just wanted to inform you all that this was happening.

Rating:

1.0

when i first talked to the sale associate, we agreed on amount and even a discount to be applied and then when the day arrived i come in with a different Salesperson (manger) and she said no discount at all, I'm between a rock and a hard place and everything was arranged for that day suspired, I knew she was not going to move an inch, she wants her money for the company, no amount of apology from her makes up for the hundreds of dollars i lost, and on top of this the truck had food left in it from the cleaning crew and the air conditioning worked poorly in this heat for a 9 round hour trip, and i got it back with more gas in it and before closing time that day.

Rating:

5.0

It was very smooth process and everything worked as expected . First time did one way long distance rental and the process was smooth and seemless

Rating:

4.0

The location was good and great customer service. However the company is not. I had issues with roadside assistance and the driver side trailer light was corroded and stopped working. I also attempted to exchange the trailer in WI but was going to be subjected to excessive fees. Not reasonable and easy to deal with. Roadside was going to take 90 min. We fixed the tail light ourselves in 20 min. Overall not a good experience with the roadside or trying to make an adjustment to the contract. Do not recommend for a large national company that should make exchanges easy and reasonable.

Rating:

5.0

Make sure the truck has a decent battery

Rating:

5.0

everything was perfect

Rating:

1.0

We were sent here to get our truck and car trailer after we were called and told that the original location we requested would not have our truck and trailer available. So we drove down to the south side, when we got there, they did not and could not find our truck or trailer. We were there for over 30 mins and they still could not find our truck and trailer, they then decided to upgrade the truck at no extra cost but we would have to go to the east side of Indy the next morning to get the car trailer. We were told by the manager that we would get another 80 or so miles added to our trip. We went to the Irvington location on E Washington street the next morning and this location also did not have the car trailer. We were then sent to the Downtown location on W18th street to get the car trailer. The guys there were very nice and we even got a discount on the trailer for our trouble. However, we were sent to 3 different locations causing extra miles on the rental truck and a 6-8 hr delay in our trip. Then we return everything on time and with gas and now they want to charge us another $300 because they said we went over 1500 miles. Our total trip was only 1140, so I do not know where they are getting this number from. We are in the process of disputing it and I have proof of our trip route and mileage. This is the worse experience ever and we will NEVER use this company again.

Rating:

5.0

Dry good service

Rating:

5.0

Fast and the gentleman were friendly. I will definitely rent from this location again!

Rating:

3.0

I was called day before pick up, I was told they didn’t have truck I needed. Sent me to location next day , but couldn’t get truck sitting i parking lot because business wasn’t open and they said I wasn’t set up for mobile pickup. Called customer service and after 10 minutes on hold I was sent to original location where pickup had been set up when I made the reservation.

Rating:

4.0

The trailer had not been cleaned . I has some sort of chemicals in a gallon jug in the trailer. Other than that, everything was great. Awesome customer service.

Rating:

5.0

10 of 10 from pick up to drop off experience was painless.

Rating:

4.0

I have to reach out to the location now because they billed me for 2 days. I picked the trailer up at 12:30 and had it returned at 4:43 the same day. This is very frustrating and unacceptable.

Rating:

5.0

I appreciate your staff at the east street location in indianapolis indiana. They were very helpful and nice.

Rating:

5.0

I appreciate the courtesy from everyone there. I had no issues with anything. It was perfect for my items that I had to store and again I thank you

Rating:

5.0

Customer service was great and always friendly. Thank you for all assistance you have provided.

Rating:

5.0

Gud sarvice

Rating:

5.0

Transmission was slipping. Taking to long to shift into gear. Needs maintenance before booking it out.

Rating:

5.0

Mary did a great job. Her computer system was down however, took very good care of us.

Rating:

1.0

That location is not real. The address is to a storage unit.

Rating:

5.0

So nice

Rating:

3.0

The representative was absolutely awesome. I am really big on customer service and the first thing that I noticed is that he did knowledge us. He did smile. He was very professional very polite and had a very nice sense of humor. He was great and he just started off today on a very positive note. I’m just relieved the little stress that I was having as we were taking My son four hours away to college so I just kind of set the tone in a great way. Other than that, I just I believe I misunderstood that I needed to bring the U-Haul back that next morning by 7:41 AM I thought that he said I’ll bring it back anytime the next day so and then the original plan was to get a 4 x 8 and I thought he said that that trailer would have to be back at a certain time I think that same day I don’t know it was just so much going on but the problem that I’m having is that we don’t have the extra funds to cover the extra fees that’s added on and then the fact that that extra $28.23 is gonna take days before it falls off all these extra things is going to cause of issue with my account so that is an issue that I have. And no, I did not read over the piece of paper that you gave me. My focus was on getting my son there and knowing that he’s gonna be gone when it is someone that has been in our home for his entire life so my emotions are all over the place and now I’m gonna have those extra emotions because this is gonna cost some things to clash with my bank account so that is where I have an issue with U-Haul because I know that you could just say OK I understand instead of just saying that sorry but not sorry that’s the problem that I have with you. And not with the representative I will look into this further.

Rating:

1.0

One of the worst experiences moving in my life. Three times truck wasn't there or reserved like it says it was and the one time I did get a truck I couldn't even move anything because the check engine light was on and I was still charged for the time I had it even though I was unable to move. I ended up having to throw half of my things away and the dumpster because I could not take them with me in my car. I do not recommend!

Rating:

5.0

Team members were nice!

Rating:

5.0

Jeremy is helpful and friendly.

Rating:

3.0

The truck was horrible. It pulled to the right really bad it leaked and the rained ruined some of my stuff, I asked for a trade and they said they didn't have one.so glad to be out of that truck

Rating:

5.0

Have used this service a couple times and even rented a storage unit also.

Rating:

3.0

Raising price when everyone is trying to make ends meet. Raise rental every year.

Rating:

5.0

Everything went smoothly, from pickup in Kansas city to drop off in Indianapolis. Ride was excellent and the uhaul workers were helpful.

Rating:

5.0

helpful staff

Rating:

4.0

Good service.

Rating:

3.0

Very slow

Rating:

1.0

I was 3 minutes late and you charged me an extra $20. This is the last straw.ive been a customer for years but you don't care about your customers. It took staff 30 minutes to clear me to leave. It was just a trailer. Former Customer

Rating:

5.0

Mary and her crew make it a pleasure to rent trucks and trailors from Uhaul

Rating:

5.0

The woman that drives the white Escalade was awesome! I think her name was Mary if I’m not mistaken. She was great and made our time there awesome. I would definitely recommend!

Rating:

5.0

Great service friendly

Rating:

4.0

Everyone was helpful here.

Rating:

2.0

I reserved an appliance hand truck, and was only notified one was not available when I picked up the trailer. I had to scramble on Friday night to find one to rent / buy somewhere else. Advanced notice would have made it easy. Also repeated faults with trailer lighting

Rating:

5.0

Be Aware the blankets you order to .ove with are rent not purchase.I was not aware and would have used my own.You are accountable for everyone.

Rating:

5.0

Full tank of gas would have been nice

Rating:

3.0

When I picked up the dolly, I was told how to return it after hours, but I was not reminded that I could avoid a $20 charge if I checked it back in on the app. When I saw the charge the next morning, I looked closer at the contract and saw the fine print. Wish you would’ve mentioned that. I also picked up the dolly he checked the lights said they were good and they weren’t. By the time I noticed the right tail light didn’t work, was down the road.

Rating:

4.0

Upon rental, the uhaul employee had to take the time to sweep out and mop the trailer. Also, a clearance light on the back of the trailer was burnt out and so was the tag light.

Rating:

5.0

staff was friendly and everything went well thanks

Rating:

5.0

Nothing everything is amazing

Rating:

5.0

Everything was great front desk top notch

Rating:

5.0

Love the staff and jacob L was awesome and helped alot and would come back again or just keep a unit year round

Rating:

4.0

My truck mileage was recorded incorrectly and I informed the employee about it before I accepted the vehicle. The employee changed the mileage on the computer to what the odometer read before I accepted it. When I returned the rental the email sent to me after checkout charged me for 10 xtra miles because the employee apparently failed to change the actual mileage. I called the number fir the store once I got home and was told someone would contact me in approx 3 to 5 business days. This is a huge inconvenience for me so I just returned to the store and discussed the issue with the same employee that checked me in. He admits to making the clerical error with the mileage, writes down on a receipt copy to refund 10 miles of fees due to error. He did state that it would be around 48 hrs which I accepted that. It would have been so much easier if the paperwork was correct when released to the customer. I'm going to wait til Monday, April 21st and see if my ten miles has been refunded back to my bank account, if not then I shall contact UHAUL again in person. It wouldn't bother me so much but it seemed like this day EVERYTHING went wrong, and for no apparent reason. From now on PLEASE be sure the paperwork is correct before you release the equipment to the customer. Saves alot if time, hassle, and negativity. Please refund my 10 miles back..... CONTRACT #70894289

Rating:

5.0

I would recommend your site for anybody's storage needs. Thank You, Ron Harris.

Rating:

5.0

I had trouble dropping off the van because the U Haul app wasn't working. I had to use live chat because something was wrong with the app. I also had trouble when I went to pick up the van because the app wasn't showing my reservation. Then when I was able to get the van a customer parked a U Haul van behind the van I was getting. But she went in to complain about the van & was given another one & she wouldn't move the one that she parked behind the one I was getting & I ended up sitting at the U Haul store an extra 30 minutes until someone moved the van.

Rating:

3.0

Two gentlemen who worked with us were very cooperative and helpful. We received an empty tank so had to come back in and make a correction to the initial paperwork. On our return of the truck one employee went negative immediately when we had a question about the fuel level, and she began reading the small print to us. I had to leave as I was afraid I might have said something I would later regret. My wife stayed and apparently worked out the issue. The point is, the customer is not familiar with the culture or process so needs help, reading the fine print is a guaranteed way to "piss " this customer off. It looks like the receipt handled the situation in a fair manner, but customer service with at least one of the employees needs a little training. Oh, I apparently parked the truck in the wrong spot too, so rather than just handle the lack of perfection she told us to go back out a drive through the tent area or something. Another employee saw the issue and told me out or earshot of her that he would take care of it. Paul

Rating:

3.0

The staff to do their job by checking out their equipment the proper way cause the trailer I had the lights didn't work and the tires were flat.

Rating:

5.0

Very professional company

Rating:

5.0

The employees and staff are always so helpful and friendly. On the other hand, the people that’s doing their grass. One guy was running a weedeater and flung rocks all over my truck. Other than that I’ve never had a problem at a U-Haul. It’s always a joy. Thank you, U-Haul Bob woods

Rating:

5.0

The person that helped us did an excellent job! Very quick, informative and helpful! I am sorry I didn’t get his name.

Rating:

1.0

The customer service at this location is consistently bad. Front desk clerks are rude, it’s short staffed and the vehicles are poorly maintained. The billing is wrong on a regular basis. The last truck I rented was covered in water which I had to clean out myself to use it. I rent from here multiples times per month but only because I don’t have any other convenient options.

Rating:

5.0

The staff is very knowledgeable and friendly!

Rating:

5.0

Not sure what to do to improve because everything fir me went really good!

Rating:

1.0

I was charged for two days extra for no reason , I even returned the truck same day I rented

Rating:

3.0

side mirror was not mounted properly

Rating:

5.0

Staff was very friendly and extremely helpful in getting me on my way and out the door fast. Would highly recommend this location to anyone!

Rating:

4.0

The steering alignment needs fixed badly!!! Also needs wiper blades

Rating:

5.0

Customer service was horrible. We waited nearly a half hour after getting there. There was one person working the desk, while the actual manager stayed in her office on personal calls ignoring us. The front desk girl was wonderful and finally made time for us. I'm very disappointed in the lack of motivation of nearly everyone at that location.

Rating:

3.0

Good

Rating:

5.0

I felt that my personal items were very safe, the facility is exceptionally maintained and the staff was always helpful

Rating:

5.0

Don't understand why the charge for 24 hr access after already rented unit I need that access Iam only one moving my stuff I 70 yrs old veteran Iam slow by myself.

Rating:

5.0

It was worry free.

Rating:

5.0

Muy guapa 😘 la muchacha

Rating:

3.0

The male customer service representative was very rude. And told me I couldn’t turn the U-Haul to another location and I had to bring it back there. When I asked him why is that he said because those are the rule and wherever you get a U-Haul from you have to return it to that location. Which is not true

Rating:

5.0

Keep up the smiling faces and the great customer service…

Rating:

5.0

I am very happy the staff are friendly

Rating:

5.0

Wished the gate accessibility were at 11 p.m. instead of 10 p.m.

Rating:

5.0

I've had rental units at various places. Overall I would say UHaul is better than the rest. Thanks

Rating:

5.0

Love Ms. Mary. Thank you for everything!

Rating:

4.0

I did a report online. The first day a Male employee told me there was no space. A female employee asked me to wait a minute. She conveniently helped me with a space paperwork, showing the prices and listings for everything. She was great mail employee I already made a customer service report review

Rating:

1.0

I am handicapped, I stated that when I rented, they assured me it was easy access. NOT at all easy for me to get to. The price I paid was absolutely staggering for the work that had to be done to even get to my locker. Unfortunate that you all for the almighty $$ could care less on a customers limitations even if they disclose to you. My belongings become hostage to your facility due to the extreme difficulty getting in and out of

Rating:

2.0

The price just kept going up and up and up no one could afford to stay there. Some of your staff is very friendly and helpful and then some of your staff is very rude and nasty

Rating:

4.0

shortly after I secured a storage unit, it seemed that someone tried to break in. The latch was brocken. I reported this to the office. That was July...it now the end of November & it's still broken & I am unable to access my unit (not strong into maneuver latch to lock...)Have traveled back to Indiana to address the issue & still nothing.

Rating:

5.0

Thank you for your help!

Rating:

5.0

We use this facility every time we need moving equipment. We did not end up using the storage.

Rating:

3.0

I wish it was more clear how the units were set up. I was loading a washer/dryer and did not know there was a 3’ locker under neath my unit. There were no clear way or guides on how to safely put property in said units.

Rating:

5.0

Was very helpful while I was goin through a rough time. Greatly appreciated Ms.Stacey and her boss that offered extended help. Thank u both ur Angels 🙏....

Rating:

5.0

This is the best storage facility ever!! Thank you for keeping my items well cared for and in ship safe as we begin this new chapter in our life ❣️

Rating:

5.0

With all the bad reviews given I figure I’ll share my experience. Overall it was as good as can be. The truck I had reserved wasn’t returned on time so I was upgraded to a bigger truck! I also got a storage unit here and the first one wasn’t going to be big enough and getting me switched into a bigger unit was quick and easy so I can’t and won’t complain about the service I received!!

Rating:

5.0

The two young staff (boy and a girl, evidently siblings) were so good that they could teach their customer service skills to other staff. There are so many things and quite a few could have gone wrong making the whole experience worse. The two people mentioned earlier took time to explain how things work and what I should do. It as invaluable as it gave me piece of mind. I did not worry one bit about the storage, in addition Mike answered questions.

Rating:

3.0

Not being able to get in after 10 pm is a great inconvenience.

Rating:

5.0

William was wonderful

Rating:

1.0

In general, UHaul doesn't appear to care about the neighborhoods it operates in. The stores are hideous. The trucks do not look good and are always out like it's a used car dealership. They don't care about zoning laws. Then after you complete a transaction, they want to know how they did (asking for feedback guarantees a bad review from me).

Rating:

5.0

No issues. Everything went as expected.

Rating:

5.0

Great job from the staff. I was there four years and two months, my how time flys. Keep quality customer service number one. Thank you.

Rating:

5.0

William M was very great help and was very Experience.and could help with all the questions

Rating:

5.0

Should I ever need storage again in the future I will use this facility again. I would absolutely recommend them!

Rating:

4.0

Had roaches at one point but didn’t see any for a while

Rating:

5.0

We ended up needing an extra unit and the boss lady set us up with on right across from the first one which was nice!

Rating:

2.0

Claimed to be climate controlled but was over 80 degrees in it. Clearly not cooled. Unit was much shorter than anticipated and has a support column in it. Not lit. Just a plywood door on it. Stairs don't meet code.

Rating:

5.0

William did an outstanding job and went out of his way to make sure all of our questions were answered, we found our unit, made sure it was big enough, and then didn’t hesitate to help us get a bigger one! He was the most helpful employee on site! His co workers also didn’t hesitate to step in and help so he could help someone else! Very pleased and we will be back!

Rating:

5.0

The staff was busy, and maybe even a little short-handed, but everyone was friendly and helpful ...

Rating:

4.0

Mary and Stacy were always so helpful.

Rating:

3.0

Unit was difficult to find - no direction provided in self check in process. Storage unit was equipped with a mice poison box. Nice!

Rating:

5.0

You did outstanding service at first I had one running from public storage could not get access and then would not refund my money even though it was their fault I couldn't get in there's some kind of glitch in your system still have not yet received the refund from them you guys were outstanding

Rating:

4.0

It would be better if there was an elevator to the upper level but besides that it was a very convenient process

Rating:

1.0

Could not gain access to the unit for 2 days. I had to pay double for a van rental to bring some stuff to the unit only to not being able to use it. The rental was a waste of money charged two times because I was told the next day I was going to be able to get in the unit.

Rating:

5.0

The person I talked to on the phone when I ran into app issues was very helpful as well. And upbeat! Which, has its value in the service industry from time to time. Once, I got to the store to pick up my truck, Demitrius was knowledgeable towards all my questions, while not wasting either of our time. Great team.

Rating:

5.0

Staff was always there to help if need it, with smile good personality, not many place anymore workers are friendly or good customer skills..i appreciate great service Thank you

Rating:

1.0

An employee messed up my account and didn’t fix it properly. I was forced to pay a double payment I was forced to pay late fees I was forced to be moved in and moved out of my storage. I was forced to do all kinds of things, and then, when I moved out of my storage just the other day, they tried to force me to go back up there and take pictures and threaten to charge me if I didn’t however, I did not go up there and take the pictures because I didn’t feel like that. That was my responsibility. I had my storage there for four years and the last four months was terrible. Just absolutely terrible and that is why I no longer have storage there. I would’ve just assumed so my stuff to keep my stuff there another day not to mention , the lady behind the counter flirted with my husband and batted her eyes and called him hon and caressed his shoulder completely disrespectful. that place used to be so good and out is just a complete wreck. I should’ve never been forced to pay any of those things when it was their fault when my account got messed up, I simply went in to get a new card because mine wouldn’t work anymore because I’ve had it for so long, it was despicable quite frankly.

Rating:

1.0

Called for help and the rep was rude!

Rating:

1.0

Trying to get moving to the store to have been a nightmare it was supposed to be a drive-up unit outside and it was an inside unit so there were a lot of issues but the gentleman at the store was very kind and very nice and figured out a solution for me.

Rating:

5.0

The employee that helped me both occasions was awesome. Super friendly, and extremely helpful.

Rating:

5.0

Is there a 24 hour possibly for access? Even if only temporary for move in purposes? I'm closing out a close family member old unit which was huge and just run down and I'm having to go through and repack important belongings for grand kids and it's proving to be exhausting !! Just inquiring thanks a bunch!

Rating:

5.0

Thanks

Rating:

1.0

My storage unit started out at 79.99 then all of a sudden it became 84.99 which nobody could explain but not willing to reduce back to 79.99, shake my head, overhead doors would either never open to pull in or always open with the homeless making their way in then the hours changed to close at 10:00, i work 3td shift so how is that convenient for me

Rating:

5.0

Easy and convenient 👌

Rating:

3.0

I only used 3 days of my unit, and hope to be reimbursed, for some of the time I don't use. But was told that it wasn't part of the policy. I think that unfair, I expect to be refunded the whole amount. The if my rent was due on the 2nd of the month, and I moved out on the 5th. Why shouldn't I receive some of my money back? Sincerely Nila Carter

Rating:

3.0

The office people doesn't help you they just say it's over here, over there, a little more input from them to explain how to get in and out of your storage and exactly where your storage is would be helpful instead of just sitting there pointing fingers

Rating:

2.0

It was very hard to place things into my storage unit.

Rating:

5.0

Very good customer service experience

Rating:

5.0

The new staff rock. I thought I'd never shop with U-Haul ever again in life but the new management has changed that for sure A++

Rating:

1.0

I arrived with my reservation for the unit. I was told the number of my unit and then the unit had a lock on it. Then I was told that was an auction unit and they had no more. I then was told by the agent that she was texting with the store manger and the manager stated they could give me a second unit to accomodate me but I would have to pay for it. Not at ALL the proper solution. I chose the bundle online for the purpose of getting 1 month free when I selected the truck, the movers and the storage. After I affirmed that was not a good solution because I was being inconvenienced. I had driven the truck from Cincinnati to walk into the storage unit and to be met with this was ABSOLUTELY unacceptable. Neither of the two agents in the store seemed to be phased at the inconvenience. The store manager eventually told one of the agents, supposedly through text, to give me the second unit without charge. I was told to go to the 2 separate units, which were not next to each other and locks would be in them. They were not. I called the inside of the store and had to come back in and get the 2 locks. Which thankfully they did not charge me for and gave them to me at no cost. This was the ABSOLUTE worse customer service experience I have ever had. As a manager myself, the manner in which this was handled was deplorable. Attempted to contact customer service and spoke to a representative by the name of Kevin. He then stated he was transferring me to customer service and disconnected the line. Completely unprofessional on each and every level through this entire move. My 55" television, lamp and bar stand were broken. Lesson learned. Will NOT do business with this company again and will NEVER recommend this to anyone in a move.

Rating:

1.0

I arrived with my reservation for the unit. I was told the number of my unit and then the unit had a lock on it. Then I was told that was an auction unit and they had no more. I then was told by the agent that she was texting with the store manger and the manager stated they could give me a second unit to accomodate me but I would have to pay for it. Not at ALL the proper solution. I chose the bundle online for the purpose of getting 1 month free when I selected the truck, the movers and the storage. After I affirmed that was not a good solution because I was being inconvenienced. I had driven the truck from Cincinnati to walk into the storage unit and to be met with this was ABSOLUTELY unacceptable. Neither of the two agents in the store seemed to be phased at the inconvenience. The store manager eventually told one of the agents, supposedly through text, to give me the second unit without charge. I was told to go to the 2 separate units, which were not next to each other and locks would be in them. They were not. I called the inside of the store and had to come back in and get the 2 locks. Which thankfully they did not charge me for and gave them to me at no cost. This was the ABSOLUTE worse customer service experience I have ever had. As a manager myself, the manner in which this was handled was deplorable. Attempted to contact customer service and spoke to a representative by the name of Kevin. He then stated he was transferring me to customer service and disconnected the line. Completely unprofessional on each and every level through this entire move. My 55" television, lamp and bar stand were broken. Lesson learned. Will NOT do business with this company again and will NEVER recommend this to anyone in a move.

Rating:

5.0

The manager, Mary, went above and beyond to help me with my storage unit. I was so happy with the outcome. The best experience I have had with U-Haul.

Rating:

2.0

Lost document and staff approved things without my consent. And setting up the proper appointment times

Rating:

5.0

APPRECIATE YOUR TEAM AT THIS LOCATION..THANK YOU...!!!

Rating:

2.0

I rented a large unit and the only access to it is stairs and I have a lot of very heavy household items that idk how to get up the stairs.

Rating:

3.0

Only one employee to serve customers.

Rating:

5.0

The customer service agent on site was very friendly and helpful. She delivered excellent service.

Rating:

3.0

My first time coming in, i was given spoken vague instructions to get to my unit. I also was not aware there was no lift or elevator for super heavy/large items, I had to walk back to the main office and ask someone to walk me over to the other building and instruct me on how to use the pads, garage doors etc. It was overwhelming for me personally.

Rating:

3.0

Got a 5x5x7 unit. When asked for pricing on all 5x5 units, wondered why the 5x5x7 was cheaper than the 5x5x4, so I asked if the 7’ tall unit was a unit that was off the ground. Was told “don’t believe so”… well it was. Also, no one told us, the entryway door to the unit only allowed for a height of 5’-8”. I had something that 6’ tall so I had to disassemble it to put it in the unit. The entryway notice would’ve been nice to know ahead of time, as it was almost a foot and a half less than the actual ceiling height of 7’. Other than that, pricing is reasonable and it went smooth. No one took my card info when signing up for the unit, so I hope it’s on file and I won’t come back to an empty unit. I will try calling in the meantime to figure out if it is on file.

Rating:

5.0

The staff were kind and honest. I really enjoyed their service

Rating:

1.0

Every time I had contact with employees I was given excuses and a run around.

Rating:

4.0

The only thing that was not communicated to me was when I needed to be back to the location with a full truck in order to get a storage unit for 1 free month. I arrived at 445p and was told they did not have enough time to process a new storage unit. They were not suppose to stay beyond 5pm. Luckily one rep stayed over and helped get me all set up. It was very much appreciated because I had hustled all day trying to get back before 5pm. I was very impressed with the truck rental and the very adequate sized storage unit. Just a little communication would have helped.

Rating:

5.0

I had beven to 10 different uhauls yesterday and I was so ready to give up then I just Googled uhaul and that one popped up and I was able to get a trunk

Rating:

1.0

I was accused of never moved out when I tried to get ahold of them many times I even cleaned and had lock off my unit and someone else at my u haul location had rerented it out and never took my name off unit this is the first time since I had a text war about my Innocence about the unit and now I don't get anything else from u haul but I get a survey to respond too wow really so thank u east street uhaul you really out did your self this time.

Rating:

4.0

There was plenty lighting outside, but the upstairs part had little light, it was hard to see inside the unit without a flashlight

Rating:

2.0

Staff needs to be more concerned about the job at hand rather than the cell phone an gossip

Rating:

5.0

It was an easy and smooth experience thanks to Virginia. There were moments I needed to locate info that was needed and Virginia assured me that it was ok to take my time. I needed help with various things and she was there with a smile and inviting personality every time. She even kept up her positive and helpful attitude as I waited while she attended to the phones, always asking if the person would please hold while she finished with her customer. She did not fluster or get annoyed that she was being needed in multiple capacities and I really appreciate her patience and awareness and I’m sure the person on the phone was happy to wait due to her kind tone. She was just a blessing to work with while myself and family were stressing over a move. I also want to point out that she is very genuine and connected with me and my mom very naturally in conversation. She shared with us personal but appropriate things that made us feel welcomed and not alone in the somewhat stressful situation that we were in. I believe just from our short encounter that she has a good heart and I’m sure she is a bright moment in many others days weather it be friend, family, coworker, boss, or stranger.

Rating:

5.0

Virginia was very helpful and professional. She explained everything clearly and was patient with me as it was a very hot day and I was tired from packing and loading the truck. She helped me find the best size unit for my needs and everything fit perfectly. She is definitely a asset to your company. Thank you Virginia for making this part of my move much easier.

Rating:

3.0

I like the back in option for unloading, and the carts are useful, but it would help to have a cart up on the 2nd floor where unit 1767 is. No trash cans ANYWHERE. Water is great, but zero cups. The biggest issue was on Saturday it closed at 10 p.m. and I'm sure if I had backed in would the doors let me finish unloading. Instead I used 30 miles instead of the 5 I originally had. Other than that, it's good place to store especially if your stuff is close to the location

Rating:

5.0

gee gee is the best

Rating:

4.0

I had a unit for quite awhile when situations arose the GM Eric Williams and staff were very attentive to my needs and situations even someone higher than he was very accommodating to the situation I was going through so to all you naysayers out there about U-Haul don't judge a book by the cover

Rating:

5.0

Out of every storage place I've had to use this one was the absolute best by far. Low rates make it actually affordable, and the staff are beyond helpful.. Working with you and actually caring about what they're doing.

Rating:

5.0

Yes they was helpful and very nice people like a matter baby

Rating:

2.0

I had to go to the front counter 4 times, even though I had a reservation, from the day before. There only one person both days. The second day when I went to pickup my truck, the system went down, and wasn't excepting cards, they could only do cash payment. I had to leave and go to the bank to get cash. Then I was given a much smaller unit than I ask for. Again another trip to the counter to get that straighten out. I spent 3 hours in total standing in line 2 days in a row. You need more workers, and better trained.

Rating:

5.0

i forget her name she was amazing both of ladies working there very friendly helpful

Rating:

5.0

Uhaul’s rates are competitive, their security is excellent, and accessibility is excellent.

Rating:

4.0

This location needs help at the front desk....6 to 8 customers are standing in line

Rating:

5.0

Overall outstanding Facilites and service.

Rating:

3.0

I cancelled this rental before I was able to use it because I'm not able to do stairs.

Rating:

1.0

Truck leaked during rain and ruined some of our wood furniture. Very disappointing!!! This is why I would not recommend ti no one. Employee said it was not her problem.That we needed to call corporate. Called never received apology or heard anything else about it.

Rating:

5.0

Yall just need to be 24/7

Rating:

2.0

staff was rude and Inconsiderate. My uhaul was closed when I have not moved in. I had to call the manager for a refund and had to purchase another unit.

Rating:

5.0

Gigi, was wonderful and very helpful.

Rating:

5.0

Very nice ladies!

Rating:

1.0

I had a terrible experience with this particular location . They way they place you on hold for 30 minutes at a time is unacceptable. I went nine miles for my move , in total, and was charged 156$ . Luckily my debit card was locked. After speaking with multiple employees , I am still receiving emails that say I owe 186$. They also had me down for a storage that I never had #299. Again after speaking to someone everyday for four days straight I’m still receiving emails saying that I owe . Fire everyone and get a new crew . You go up there and everybody is on break smoking , not attending to customers whatsoever . Worst UHAUL in the city!!!!! TIGHTEN UP

Rating:

1.0

You overcharged me charges me for services you Didn’t provide and double charged both months a there Criminals You should be prosecuted

Rating:

5.0

Nikki and Gigi did a wonderful job with customer service helping me. They were very helpful and friendly and took care of all of my needs. They were 11 on a scale of 1 to 10. They are keeps. Also, they followed guidelines and safety to the fullest, a customer brought a propane tank in and walked of and left it. They removed it from the building immediately why making the customer aware which was ignoring them. Then when the customer started paying attention she got mad about the propane tank being placed outside they explained to her they were trying to make her aware she became very irate with them. The two caps are composure while explaining procedure and the danger of having a propane in the building., And the lady kept cussing them out and they still maintain composure. If this was my business I would have both of them on my staff and take care of them appropriately. In my eyes they deserve coodles for doing a great job. 👍 great job ladies you are A1 customer service people in my book with your great smiles thank you for taking care of me properly in my time of need, and looking out for my safety. Tamika G.