Customer Reviews for U-Haul Moving & Storage of Southside

Rating:

4.0

Easy drop off service.

Rating:

2.0

I chose mobile check in, but it didn't work so I had to go inside for assistance and had to restart the process. They were unprepared for my arrival even though I had scheduled it for a week in advance. The furniture pads I ordered weren't in the truck and I had to carry them myself. The truck was parked in the middle of multiple trucks and I had to wait for them to move trucks out of the way and then had to back out without assistance.

Rating:

4.0

The van I rented needed windshield wash fluid and I forgot to mention that to the staff when I dropped it off.

Rating:

4.0

The truck was very dirty at least clean the windows. Truck was worn out

Rating:

3.0

Windows of truck were left down over night and seats were very wet from rain.

Rating:

4.0

A+++

Rating:

1.0

I got my trailer the guys were nice and polite we hooked up the trailer checked the turn signal and brakes they worked was missing one clearance light on the rear but I left the next morning after getting the trailer and the only lights that worked were the brake and turn signal lights no clearance lights or running lights on the rear It was dark when I left do I had to wait till day light and my local fuel station for a couple hours made me late for my trip and they had to charge me an extra day because I didn't get it back in time

Rating:

5.0

Overall I am impressed with the service and equipment and employees. You do have a traffic flow problem during busy times.

Rating:

5.0

Very good expeirience. Easy pick up.

Rating:

1.0

I asked for a dolly and they didn't have one but offered a appliance dolly instead which I agreed to but when I got to the loading place there was no dolly on the truck. I had to buy 2 straps from the movers to tie my things in the truck because the wood on the side was broke and couldn't use it. I really believe I should get some kind of refund for the extra trouble, maybe small to you but just another stress for me.

Rating:

5.0

A cashier at one of the stores in my local area asked me about u haul and I told her how friendly they were.

Rating:

5.0

Smooth move - truck was ready, unit was clean and waiting, desk service was great!

Rating:

1.0

I arrived to store items at 6:15 pm after being told this would be fine. The gentleman told me to come back tomorrow, after speaking to his manager. I explained that was not acceptable as I lived 1.5 hours away. It took me 30 minutes to finally get a box to unload my items. This was a very disappointing and frustrating experience. Hopefully, I won't need to use this uhaul location again. Lack of help, lack of support, and lack of willingness to help.

Rating:

2.0

Was charged for miles I didn't use n was charged for gas but was reimbursed the gas they charged but not the miles I didn't use

Rating:

3.0

Attendant was disengaged. "Just drop it off. We'll look at it later."

Rating:

5.0

Got a call the truck was not returned but whoever checked it in forgot to process it and put keys where they could be found. Otherwise it was great

Rating:

5.0

Truck was old and dated. Poor gas mileage. Employees were great and courteous

Rating:

1.0

Well first of all I was over charged they charge me a fule charge even though I put 20 dollars in the gas tank it was exactly where the tank was when it picked it up. I called and spoke with the customer service at the store. He said would refund us 15 dollars back but still hasn't done this yet I'm not happy how they treated us. We even spent 15 dollars cleaning the truck out and spraying it off. I would like someone to call me about this 681-3618363

Rating:

3.0

I reserved the truck 4/17 for a 4/23 move. I was told my truck went to the customer before me. I got upset and was told I could get a truck later today. Unacceptable because help was already on way to house.

Rating:

5.0

Thank you so much for all your help!

Rating:

1.0

The roof of the box on the rental leaked allowing rain inside, getting our mattresses and other possessions wet. The staff wasn't helpful when I told them about this issue and still charged me full price for the rental even though I had purchased insurance for the rental. Also, the store does not have a barcode outside to scan for mobile pick up so every transaction has to be done at the counter.

Rating:

2.0

I feel I was charged way to much for a pickup truck. They held 39.00 for the truck but still charged me 14.00 more dollars, I thought the truck was 19.99 plus miles

Rating:

2.0

Came already rented a truck and. Storage unit.. while coming back to put stuff in storage realized I'd need another unit.. the kid that was working acting very irritated that he had to help me. Then I was going to rent a pickup truck, and he was so rude that I said forget about it and left

Rating:

5.0

Just another great experience with U Haul

Rating:

4.0

Very friendly and paid attention to my needs.

Rating:

4.0

Only problem I saw is rat feces in the unit. And also how the prices kept going up. Other than those 2 things it wasn’t bad.

Rating:

4.0

Hire more then 2 guys on the weekend. Way to busy.

Rating:

5.0

The crew at this location even helped us to decide BEFORE we went on our trip which trailer we needed to haul our trike. When I returned the trailer they were very helpful in getting it unhooked and giving me my paperwork and getting me on my way. Extremely helpful staff.

Rating:

3.0

My son-in-law went to pick up the truck and your customer service guy was very rude to the people ahead of him and to him. They need to clean their mouths up a little bit not please at all and I have used them before. But was really disappointing this time.

Rating:

5.0

Fix your trucks. Test drive them before renting to next customer.

Rating:

1.0

My rental agreement stated that I had to return the truck before 7:00 PM on the 28th. The truck was returned prior to 7:00 PM, but they failed to check it in until a half hour after I turned it in, therefore charging me for another day. I am quite upset with this tactic and may contact my bank to dispute the charge. This was one of the lowest forms of taking someone's money that I have ever experienced. Thank god I have finished my move, but I can assure you that after spending well over $2,500.00 renting equipment and moving supplies from U-Haul, I will look elsewhere for any future moving/rental/packing needs.

Rating:

5.0

Get trucks with better gas mileage

Rating:

5.0

Staff was very friendly and helpful.

Rating:

5.0

Friendly, attentive staff. Lot is very busy and congested.

Rating:

4.0

If your smaller places could get equipment they dont have l wood not have had to drive an hour to get the trailer i needed. Serivce was great there.

Rating:

4.0

The staff was very friendly and knowledgeable. They made sure my trailer was hooked up properly and that everything was working the way it should.

Rating:

3.0

My truck was in need of major service. The steering had too much play in it. There was a strange high-pitched whine coming from the transmission. The passenger door didn't close properly.

Rating:

5.0

The crew was nice, helpful and knowledgeable. Only down side was no appliance dolly but no one had any so don't hold it against them.

Rating:

5.0

I use this location two times now, The young man who waited on me (Jayden Willams) made the process so easy, his attitude was above and beyond. With people like him you don't need to improve. Thank Mr. Willams. It was a pleasure.

Rating:

5.0

N/A

Rating:

5.0

Kyle and his associates were very professional and handled our rental with no problems. Great job!

Rating:

3.0

On line check in failed and two attempts to contact by phone resulted in being placed on hold for more than 10 minutes each time. Other than the massive failure to communicate, the rental was satisfactory and our mission was ultimately accomplished.

Rating:

1.0

I was charged for 3 day rental when I had it for only 6 hours. So my $24 fee is over $130 now I have to fight it because they wont take my call. Stay away a rip off!!!!

Rating:

5.0

very helpful and quick

Rating:

5.0

The back of the truck was frozen i had to take multiple trips inside and back outside to melt all the ice off and be able to access the back space

Rating:

5.0

Explained my issues at pickup to the man at the drop off location and he assured me I wouldn't be charged for the pickup locations wrong doing. Still waiting to get my 150$ deposit back though

Rating:

1.0

Park lot was ice and snow and nothing was down about try to get it it was hard get to it was cover with snow and ice and they did not put down no salt out buy the unit and hard to walk on in and out of something need to be down about it

Rating:

4.0

None

Rating:

1.0

That was my worsted experience ever with uhaul.in 10yesrs

Rating:

1.0

They have rats in their storage and expect you to still pay to hold your belongings which is trash.

Rating:

2.0

Customer service was awful. The Sunday staff need to be taught how to interact with customers. No one ask if we had been helped. The guy at the counter said maybe 3 word during the entire transaction. Had to ask about the free lock that was advertised online. I was charged for all the mileage, when the add on line said first 30 miles where included in fees any miles after the first 30 were .69 per mile. What’s up with that, Uhaul?

Rating:

1.0

I called to secure 3 storage units days before our travel date of Saturday, November 6, 2021. Spoke on Monday, November 1,2021. to Jacqui to secure 3 units. She was pleasant; however, little knowledge of how to rent units with someone in the back ground giving her direction. Received an e mail confirmation for only one unit, called again spoke to Kyle with my concern of only on confirmation on 3 units. Kyle assured me that I was “all set” for our arrival on Nov 7th. Arrived Saturday, presented my reservation number and the worker saidthat we did not have a reservation. The attendant seemed very distracted, no concentration and “out to lunch”. The second attendant wasn’t much better. Very disconnected and not helpful. Inside restroom just nasty. Asked if they wanted to inspect our return truck and mileage. The response was “no we don’t worry about that”. Storage units poor, trouble closing and getting lock on door. Uhaul truck blocking access to unit 145 .. attendants no idea how to more the company owned truck. This is very disappointing, not a good impression of folks moving into the state. Not a good representation of Uhaul very sad and management should step up and make some major changes.

Rating:

4.0

The guys were always nice if I needed help with anything. Never had any problem.

Rating:

1.0

Never any room to move a vehicle through. Brush overgrown in backside and rubbed against vehicle. Storage units are in disrepair and locking mechanism are not in good working order.

Rating:

5.0

I am not sure the gentleman who helped me but he went above and beyond for me. I was so appreciative and was satisfied.

Rating:

5.0

Very ⏩ friendly staff. The times I've used uhaul has always been a big help to me

Rating:

5.0

The guys working there this Sunday we’re incredibly accommodating considering difficulties on my reservation

Rating:

1.0

Our unit leaked, and our possessions were covered in mold and mildew. Everything smelled and is basically a loss. Staff seemed uninterested in helping other than to tell us to make an insurance claim. Customer service was disappointing. Even if we are able to recoup and rebuy, there are things in the unit that are irreplaceable (pictures, baby book, etc.). Even a tiny bit of empathy would have gone a long way.

Rating:

5.0

Everyone in Parkersburg very nice and helpful

Rating:

5.0

Nathaniel was awesome...very helpful and knowledgeable! Helped get me in the best until for my furniture.

Rating:

5.0

He made it easy for us to get in there and get unloaded, putting our 2 storage units as close together as possible made it nice. We really appreciate his professionalism and helpfulness. Facility is very clean and neat. Will recommend highly!

Rating:

3.0

Prices are too high for a storage unit.. other than that great company

Rating:

5.0

I love south side uhaul, they are always friendly, very helpful and great customer service

Rating:

5.0

The staff at the Southside facility is superior. From the moment I walked in the door and asked how I should make my move and get back to Parkersburg they had all the answers I needed. The help at Southside was so important to my overall move. Thank you guys so much and I'm glad to be storing with you.

Rating:

5.0

Great people! Sad to go but will definitely use again!

Rating:

5.0

Outstanding service, the employee was very professional and personal with my situation and help me in every way possible. This employee would be the main reason I would continue to use the uhaul service over any other.

Rating:

5.0

easy in easy out

Rating:

5.0

Excellent staff.

Rating:

5.0

Great staff

Rating:

5.0

So incredibly easy to take care of something that is usually a logistical pain. Everything could be done from my phone, and it was really convenient that I could access my unit and return my truck event though it was past store hours. I called an employee a couple minutes past close to ask some questions and he picked up and stayed on the line with me for probably 20 minutes just trying to help me out. Great overall. Would absolutely recommend to friends.

Rating:

4.0

w

Rating:

5.0

The employees were great.

Rating:

5.0

Very friendly and helpful staff. Clean and secure storage unit.

Rating:

5.0

The location saved my opinion of u-haul. They made me feel secure and comfortable throughout the whole process, answered all my questions, and were generally a kind people.

Rating:

4.0

Very helpful and quick to help out

Rating:

4.0

Knowing my items were stored safely was great. The manager has been awesome... friendly and helpful.

Rating:

5.0

The staff was extremely helpful, always going the extra step during my move. The facility is very clean and well maintained.

Rating:

5.0

Very quick and easy

Rating:

5.0

Very helpful and personable.

Rating:

5.0

Everything went good no problems, everyone was nice

Rating:

3.0

expensive

Rating:

3.0

Everyone was nice and helpful, but my furniture was covered in mold when I got it out of the storage building.

Rating:

5.0

The service was terrific. Mr. Thompson was thorough and gentleman .

Rating:

3.0

When I originally rented my unit I was told it was very secure because of the gate but that wasnt fixed for around a year. Any time I called or had to deal with staff they are rude.

Rating:

5.0

Went above and beyond for me and it was appreciated.

Rating:

5.0

The customer services even on the weekends were excellent. Thank you!

Rating:

5.0

I could not ask for a better experience.

Rating:

1.0

Gate was not fixed and stayed unlocked. Also opened my storage with out permission.. And parts gone from my quad that was in there yard!!!

Rating:

5.0

Very courteous and friendly service.

Rating:

5.0

The attendant was courteous and very helpful! Will definitely use their services again.

Rating:

4.0

Inventory was,safe. Evidence of rodents, should spray more often.

Rating:

2.0

Manager was rude and failed to train staff properly.

Rating:

4.0

great people