Customer Reviews for U-Haul Moving & Storage of Spring Hill

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Spring Hill

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Paul S. on

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Was not aware of Milage charge. Was a hour ride total and my bill was $70. That is a big difference from $19.95. The rate is misleading. However all employees were outstanding.

tahar m. on

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Thank you!

Justin I. on

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Michael D. on

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Carmen R. on

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The guys at this location are super friendly and nice.

DOUG F. on

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Theodore W. on

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David J. on

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MARK G. on

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The lady's at the counter were awesome.. and the gentlemen who checked in the equipment was on point.

Joseph S. on

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Mark G. on

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They got there sh*% together over there on Cortez

Phillip V. on

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made picking up the trailer very easy, my wife was relieved.

Denise j. on

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Good people who can work around UHauls screwed up computer system!

Denise J. on

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Fix whatever computer problems UHaul Corp has! Trying to do things on-line was a nightmare for me on this move! I have self moved many times in many parts of the US......this was by far the worst, nightmarish move ever! Couldn't set a reservation for a one-way move, wrong moving help dispatched initially causing a 2 week delay, being stuck with another months storage unit rental fee for 3 days use, because UHaul couldn't get there act together on this move. The corporation is to blame, not the individual storage site. Fortunately THEY figured out a way to "fix" your system. This has never happened to me before, WTH have you done with your computer system? UNDO IT.

Mary S. on

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There is a lady that’s sits in the office that is rude as all get out, calling customers a lier then hanging up on them

Anthony R. on

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Danielle C. on

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Karen R. on

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The employee made this very easy to just drop off and he took care of the rest. Was surprised that there was someone there on New Years Day and he couldn't have been nicer. Thank you.

Kevin O. on

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Great experience. I will highly recommend. Brandon, Teddie, Tom and Big Mike were awesome

John R. on

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Tyler P. on

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Kathleen went above and beyond for me even though I reserved a truck at a different location. She transferred my information in a timely manner and got me on the road to complete the task at hand. The cargo van was clean, well maintained, ran very well, and had no issues with it. The AC was very cold. I am very happy with my experience and will definitely use the services of UHaul from this location again, whenever the need arises.

Wayne B. on

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Richard M. on

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It has been a couple of years since I rented a truck. The technical advances in the process were helpful and impressive. The person who helped me was thorough and professional and could still be personable. I left with a clear understanding of what I was getting and what was expected of me. Very positive experience.

Stephen Y. on

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I did not receive the free lock as promised.

Timothy D. on

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WILLIAM D. on

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Patrick B. on

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Had no problem with reservations. Vehicle was ready on time , clean and ready to go

Martin C. on

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Was over charged for mileage!!!! Said I did 40 miles and it was more like 15-20.

Geraldine S. on

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Maritza D. on

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Joan M. on

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David F. on

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Think I got the last space they had.

Anthony C. on

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jerry M. on

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Extended hours would have saved me money.

Dom L. on

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The two guys that were there the day I went in were great, the guy that helped me was Tom, felt like I was dealing with a friend, highly recommend

Dom L. on

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Quick and professional

dominick G. on

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To my liking it was great nothing missing

barry P. on

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Chris F. on

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Everyone was professional and courteous and equipment was GOOD quality

John P. on

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Josh V. on

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Be more upfront about the actual cost, I know that it’s clever to advertise “starting at $19.99” but it’s beyond aggravating when you actually get home and do the math to find out that picking up a TV because it doesn’t fit in your car actually costs closer to $80 and you’ll need to spend a variable amount of money in fuel. Especially since My journey was city driving, and the truck was equipped with some kind of governance to shut the engine off at every complete stop, I used the same amount of fuel it would’ve cost to start the engine well over thirty times, and in reality I only made three trips, out and one trip to return the truck. Seems like a huge waste of fuel. Be more upfront about the actual end cost.

James D. on

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Larry T. on

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Nothing at all, employees were very friendly.

Lisa S. on

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Best group of people

Anthony G. on

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nothing

Raymond P. on

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Kathleen, Is allways charming to keep me coming back when I need to use u-haul.

Naymara C. on

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The self check in option was a Godsend. I was able to return the trailer with peace of mind it would be safe and secure. Thank you for your wonderful service.

Jim E. on

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Jermey J. on

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Piotr U. on

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Autumn H. on

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Lakisha C. on

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HUMBERTO B. on

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professional service Thanks

Gerald C. on

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Charles B. on

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Raymond S. on

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Great experience. Owner Kathleen was a pleasure to work with.

don L. on

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Employee was extremely helpful & efficient during return process.

Janis C. on

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Aimee C. on

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venkateshwarlu T. on

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Tatsuo T. on

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The Moving truck was not full of gas when I took it I drove 9 miles total, stopped at a gas station to fill the tank when returning the van and it needed 7.3 gallons of gas to fill it, I mentioned it to the Uhaul representative when I checked the vehicle in but he didn’t reimburse me for the gas

Andrew V. on

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Russell F. on

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Power steering leaked had to add fluid 3 times passenger side window and door leaked water in when it rained you could not talk to one another for the wind leaking in the doors one of the tires was thumping like it was out of round

dianna H. on

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Dustin M. on

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Great service. Friendly manager. Great price. Nice facility. Couldn't be happier!

Paul M. on

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Staff was friendly and efficient.

Adrian R. on

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Great service

Nancy D. on

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James A. on

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Joan M. on

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Russell F. on

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The people was very friendly and helpful they also appreciated our business

Matthew C. on

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Everything went great. Awesome service!

RICHARD L. on

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Yes ... This was the worst Customer Service experiences I have ever been exposed to. The reservation was made at a ( Beverage 50 ) on Cortez Blvd. The lone employee was more interested with checking out customers purchasing alcohol at 9:30 am. After more than 30 minutes of waiting ,he informs me that he was ( Unable ) to rent the Auto transport that I had made a reservation for. He proceed to tell me that if drove 5 minutes up the road ,he had spoken with a different U Haul facility and they would rent me an Auto transport that they had. I went to that facility only to discover that they had no knowledge of that conversation . Since I was already aware of the facility that you have at 13416 Cortez I drove there. When I drove in Kathleen had 2 Auto Transports that were available. This is the same facility that I had requested originally only to be told NO ! Your agents seem a little more concerned about wrapping up the Credit Card info than they do helping the customer. As for ( Beverage 50 ) ? There is no way that you can as a ( Brand U Haul) that is, be that hard up for franchises.

Steven C. on

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The guy that I returned the trailer to was very nice and professional.

Herminio O. on

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Stanley G. on

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Fast and friendly. Good experience.

Cheri G. on

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Very friendly staff when I picked the trailer and very friendly staff when I dropped it off.

Tameisha B. on

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GREG S. on

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Willie W. on

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Roger T. on

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patty L. on

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Not make us go to 3 different locations before we could drop it off

Scott G. on

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Carl C. on

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This location was the same as the 1st perfect nothing I can add to improve service

Ed S. on

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None, Thanks

Jacob G. on

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Jeff M. on

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Very efficient.

George S. on

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Answer the phone. I called a couple of times during normal business hours over a two day period to discuss the reservation. My calls went to central reservations. The staff is friendly, humorous and accommodating.

William B. on

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Charles P. on

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Keep up the good work!

Pamela M. on

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Teddie Weaver is a rock star ! Wonderful to deal with!!

RICHARD L. on

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Always great service at this facility !

Rodney A. on

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Adrian R. on

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Francis N. on

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Friendly and professional. Everything was as a customer should expect.

micheal G. on

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Better Training of the staff that work the phones

William F. on

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Very personable and friendly.

Steven B. on

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Great people ...willing to help...Tom I really appreciate you.

David V. on

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Leslie C. on

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Kenneth B. on

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John H. on

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Great people. Easy transaction

Shannon G. on

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Service was top notch. Personnel at the Springhill location were kind and informative. Recommended the right trailer for what I needed to do.

Steven B. on

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Kevin O. on

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Too $$$. Truck was rough and uncomfortable.

Laurie S. on

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Ted R. on

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Vincent T. on

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Tara S. on

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The hours of operation are on the door and the employees YELLED from his desk and through the door that they were closed (2 hours early). He refused to open the door for my daughter and allow us to return the truck on time. He would not tell my daughter where to park the truck so she just dropped the keys down the overnight slot. He got really angry and started to come after her until he realized that her male friend was with her. We are expecting a refund since he charged us for 2 days. Do not go to this location, especially on a Saturday night when the employees want to leave early!

James S. on

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My favorite U Haul operation.

Sabrina M. on

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Processing in was easy and great. Ted was so helpful and can, knowledgeable. We had a very great welcoming, I will refer this store over to friends.

ILKA C. on

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Thank you

F Selena M. on

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Very good customer service. Friendly and approachable.

Randy H. on

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Prices are Affordable,and Staff is very Friendly.I would highly recommend them.

Jon L. on

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It was a good place to store our things,except We were charged a full months rent,and we only used it 4 days.You should have prorated it! There for I can't recommend you to my friend who is coming in.

James S. on

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My favorite U HAUL location.

Robert K. on

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Great place to rent storage and trailers. Very friendly and helpful staff!!

kevin m. on

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I have no issues.l was completely satisfied with the service I received.

Brian L. on

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Outstanding service and Kathleen is a fantastic person. This is the only UHAUL I will use for all my moving and propane needs!!!!

John H. on

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You could not ask for or find a finer experience or place of business.They are great........

Brian L. on

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I would highly recommend the store they are fantastic and I definitely use them again

Gerardo B. on

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No es good

Saif A. on

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Catherine/ Catheline & Kevin are cordial , respectful hard workers and earned a raise and promotion. The staff have been supportive especially that we are new to Florida thank you so much amazing.

Julie B. on

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The staff is extremely helpful and very friendly!

charles o. on

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I received fast friendly service. U-Haul was willing to meet my unique need for delivery of a 1/2 pallet bin and to notify me Of its arrival. The facility appeared secure, clean & organized.

joanne w. on

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Excellent

Julie B. on

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Everyone at the facility is very friendly and helpful!

donald p. on

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The unit manager worked had to lease me a storGe locker. I am very appreciative

Jason B. on

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Did not go to the location myself (3rd party moving company) but phone interactions were pleasant.

Hernando P. on

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Outstanding service by Kathleen and her crew

alex r. on

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They didn't want to do their jobs. Nothing about my move went right with your company. The employees didn't not want to do their jobs and horrible experience! I paid full price for horrible service.

jeremy w. on

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The guys in the office were great. Mr Weaver was very helpful even though he was handling a tough situation with the truck not showing up as a return on the computer. Tim was helping him and us

Ronald Y. on

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Friendly, accommodating staff.

mary l. on

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They were very helpful glad i went there. A good place to do business at.

Roy M. on

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This experience from reservation of U-Box in R.I. to P/U and return of empty U Box in Fl. was flawless. The reservation, communication, personal contact and concept (U-Box) is dynamite . Roy

JAMES H. on

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Awesome

Brenda H. on

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Always friendly helpful.

richard h. on

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Easy in and out system with two gates. Never seen that before in a storage facility. Very satisfied and will recommend this facility to others.

Terry c. on

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The entire Ubox experience has been a NIGHTMARE. ALL of my belongings arrived FULL of FIRE ANTS, every box, every bag and they were even climbing up picture frames. I have bites EVERYWHERE

Giuseppe M. on

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None

LAURA L. on

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Thank you, for accomadating all of my needs with a trailer and storage room.

Kim S. on

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Excellent service. VERY helpful. May God bless them. Jesus IS our hope for the future !

Michelle c. on

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Gate don't work, half time my access code or card didn't work, one way in and they block it with uhauls, personal cars, and semi trucks so u can't access your unit. I had to wait overhour few times

joel w. on

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Might want to upgrade your computer applications. At each location I used it seem like it was difficult for the workers to navigate quickly

Garfield N. on

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Kevin, Nancy & Thomas provided outstanding customer service

Jeneane H. on

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Customer service was excellent. No issues and no problems.

janice W. on

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The staff was very helpful

Vincent S. on

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The staff were very professional and very knowledgeable. They took the time to explain everything. I'd use that facility again.

amee f. on

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Very nice and helpful thru the whole start to finish!

Carlos S. on

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Staff have poor attitudes and shrug when you ask for help. They act like they don’t know what they are doing ever.

Lorna G. on

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I well use UHaul again in the future.

Esteban C. on

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I think it is OBSCENE to charge unit renters $5 a month for an electric key to the site! This is the Primary reason why I moved out! Punch keys access not good enough for you?

judy k. on

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Employees were very helpful!

lynn c. on

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Thank you to everyone helping me in this time of pressure. I'm thankful for your department for open your doors. Most of all putting my mine at ease.

tina b. on

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Uhaul needs to overhaul their computer systems as every location I've ever rented from their employees deal with computer issues. However, Kevin was rude and confrontational during the issues.

bob l. on

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Selecting a rating for this facility is difficult, because I have not been a regular customer at any U-haul facility. The staff is helpful, and friendly. The equipment appears to be well maintained .

Leonides A. on

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No comente

FRANCIS F. on

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From the moment I arrived at the U-Haul Facility to the day when I completed my departure I the day I departed I found the staff most helpful to my needs and concerns. All did a very professional job

Tracy E. on

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A few more hours access in the evening would be nice. I would use the facility again if I ever have a need.