Customer Reviews for U-Haul Moving & Storage of Spring Hill

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Spring Hill

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venkateshwarlu T. on

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Customer did not leave a comment.

Tatsuo T. on

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The Moving truck was not full of gas when I took it I drove 9 miles total, stopped at a gas station to fill the tank when returning the van and it needed 7.3 gallons of gas to fill it, I mentioned it to the Uhaul representative when I checked the vehicle in but he didn’t reimburse me for the gas

Andrew V. on

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Russell F. on

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Power steering leaked had to add fluid 3 times passenger side window and door leaked water in when it rained you could not talk to one another for the wind leaking in the doors one of the tires was thumping like it was out of round

dianna H. on

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Dustin M. on

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Great service. Friendly manager. Great price. Nice facility. Couldn't be happier!

Paul M. on

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Staff was friendly and efficient.

Adrian R. on

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Great service

Nancy D. on

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James A. on

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Joan M. on

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Russell F. on

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The people was very friendly and helpful they also appreciated our business

Matthew C. on

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Everything went great. Awesome service!

RICHARD L. on

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Yes ... This was the worst Customer Service experiences I have ever been exposed to. The reservation was made at a ( Beverage 50 ) on Cortez Blvd. The lone employee was more interested with checking out customers purchasing alcohol at 9:30 am. After more than 30 minutes of waiting ,he informs me that he was ( Unable ) to rent the Auto transport that I had made a reservation for. He proceed to tell me that if drove 5 minutes up the road ,he had spoken with a different U Haul facility and they would rent me an Auto transport that they had. I went to that facility only to discover that they had no knowledge of that conversation . Since I was already aware of the facility that you have at 13416 Cortez I drove there. When I drove in Kathleen had 2 Auto Transports that were available. This is the same facility that I had requested originally only to be told NO ! Your agents seem a little more concerned about wrapping up the Credit Card info than they do helping the customer. As for ( Beverage 50 ) ? There is no way that you can as a ( Brand U Haul) that is, be that hard up for franchises.

Steven C. on

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The guy that I returned the trailer to was very nice and professional.

Herminio O. on

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Stanley G. on

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Fast and friendly. Good experience.

Cheri G. on

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Very friendly staff when I picked the trailer and very friendly staff when I dropped it off.

Tameisha B. on

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GREG S. on

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Willie W. on

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Roger T. on

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patty L. on

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Not make us go to 3 different locations before we could drop it off

Scott G. on

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Carl C. on

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This location was the same as the 1st perfect nothing I can add to improve service

Ed S. on

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None, Thanks

Jacob G. on

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Jeff M. on

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Very efficient.

George S. on

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Answer the phone. I called a couple of times during normal business hours over a two day period to discuss the reservation. My calls went to central reservations. The staff is friendly, humorous and accommodating.

William B. on

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Charles P. on

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Keep up the good work!

Pamela M. on

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Teddie Weaver is a rock star ! Wonderful to deal with!!

RICHARD L. on

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Always great service at this facility !

Rodney A. on

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Adrian R. on

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Francis N. on

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Friendly and professional. Everything was as a customer should expect.

micheal G. on

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Better Training of the staff that work the phones

William F. on

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Very personable and friendly.

John H. on

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Great people. Easy transaction

James S. on

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My favorite U Haul operation.

Sabrina M. on

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Processing in was easy and great. Ted was so helpful and can, knowledgeable. We had a very great welcoming, I will refer this store over to friends.

ILKA C. on

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Thank you

F Selena M. on

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Very good customer service. Friendly and approachable.

Randy H. on

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Prices are Affordable,and Staff is very Friendly.I would highly recommend them.

Jon L. on

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It was a good place to store our things,except We were charged a full months rent,and we only used it 4 days.You should have prorated it! There for I can't recommend you to my friend who is coming in.

James S. on

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My favorite U HAUL location.

Robert K. on

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Great place to rent storage and trailers. Very friendly and helpful staff!!

kevin m. on

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I have no issues.l was completely satisfied with the service I received.

Brian L. on

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Outstanding service and Kathleen is a fantastic person. This is the only UHAUL I will use for all my moving and propane needs!!!!

John H. on

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You could not ask for or find a finer experience or place of business.They are great........

Brian L. on

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I would highly recommend the store they are fantastic and I definitely use them again

Gerardo B. on

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No es good

Saif A. on

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Catherine/ Catheline & Kevin are cordial , respectful hard workers and earned a raise and promotion. The staff have been supportive especially that we are new to Florida thank you so much amazing.

Julie B. on

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The staff is extremely helpful and very friendly!

charles o. on

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I received fast friendly service. U-Haul was willing to meet my unique need for delivery of a 1/2 pallet bin and to notify me Of its arrival. The facility appeared secure, clean & organized.

joanne w. on

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Excellent

Julie B. on

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Everyone at the facility is very friendly and helpful!

donald p. on

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The unit manager worked had to lease me a storGe locker. I am very appreciative

Jason B. on

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Did not go to the location myself (3rd party moving company) but phone interactions were pleasant.

Hernando P. on

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Outstanding service by Kathleen and her crew

alex r. on

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They didn't want to do their jobs. Nothing about my move went right with your company. The employees didn't not want to do their jobs and horrible experience! I paid full price for horrible service.

jeremy w. on

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The guys in the office were great. Mr Weaver was very helpful even though he was handling a tough situation with the truck not showing up as a return on the computer. Tim was helping him and us

Ronald Y. on

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Friendly, accommodating staff.

mary l. on

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They were very helpful glad i went there. A good place to do business at.

Roy M. on

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This experience from reservation of U-Box in R.I. to P/U and return of empty U Box in Fl. was flawless. The reservation, communication, personal contact and concept (U-Box) is dynamite . Roy

JAMES H. on

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Awesome

Brenda H. on

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Always friendly helpful.

richard h. on

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Easy in and out system with two gates. Never seen that before in a storage facility. Very satisfied and will recommend this facility to others.

Terry c. on

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The entire Ubox experience has been a NIGHTMARE. ALL of my belongings arrived FULL of FIRE ANTS, every box, every bag and they were even climbing up picture frames. I have bites EVERYWHERE

Giuseppe M. on

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None

LAURA L. on

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Thank you, for accomadating all of my needs with a trailer and storage room.

Kim S. on

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Excellent service. VERY helpful. May God bless them. Jesus IS our hope for the future !

Michelle c. on

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Gate don't work, half time my access code or card didn't work, one way in and they block it with uhauls, personal cars, and semi trucks so u can't access your unit. I had to wait overhour few times

joel w. on

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Might want to upgrade your computer applications. At each location I used it seem like it was difficult for the workers to navigate quickly

Garfield N. on

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Kevin, Nancy & Thomas provided outstanding customer service

Jeneane H. on

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Customer service was excellent. No issues and no problems.

janice W. on

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The staff was very helpful

Vincent S. on

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The staff were very professional and very knowledgeable. They took the time to explain everything. I'd use that facility again.

amee f. on

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Very nice and helpful thru the whole start to finish!

Carlos S. on

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Staff have poor attitudes and shrug when you ask for help. They act like they don’t know what they are doing ever.

Lorna G. on

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I well use UHaul again in the future.

Esteban C. on

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I think it is OBSCENE to charge unit renters $5 a month for an electric key to the site! This is the Primary reason why I moved out! Punch keys access not good enough for you?

judy k. on

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Employees were very helpful!

lynn c. on

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Thank you to everyone helping me in this time of pressure. I'm thankful for your department for open your doors. Most of all putting my mine at ease.

tina b. on

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Uhaul needs to overhaul their computer systems as every location I've ever rented from their employees deal with computer issues. However, Kevin was rude and confrontational during the issues.

bob l. on

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Selecting a rating for this facility is difficult, because I have not been a regular customer at any U-haul facility. The staff is helpful, and friendly. The equipment appears to be well maintained .

Leonides A. on

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No comente

FRANCIS F. on

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From the moment I arrived at the U-Haul Facility to the day when I completed my departure I the day I departed I found the staff most helpful to my needs and concerns. All did a very professional job

Tracy E. on

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A few more hours access in the evening would be nice. I would use the facility again if I ever have a need.