I was told there was no availability on the trailer size I needed after seeing the trailer avaliable online at my closest location. The general manager then told me I would need to go to the other location across town for that trailer. I walked back to my truck and went online and reserved the trailer I needed with success. I walked back in and instead of treating the customer with respect I was argued with after expressing I was displeased with the notion I would have to drive across town for a trailer that was already avaliable there. The employee that hooked the trailer up said the employees in the front never verify equipment availability and send people elsewhere for no reason on a consistent basis and that I was a lucky customer that actually did the research myself.Timothy P.
Moving Truck Rental in Brooksville, FL at U-Haul Moving & Storage of Spring Hill
Brooksville, FL 34613
(E Of Mariner)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Brooksville, FL 34613
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
Propane service delivered straight to your door!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Really nice people and plenty of assistance. It is a busy place.Scott F.
Make sure there is no missing rental equipment.Ronald S.
The lady was friendly and helpfulEnrique G.
Awesome customer service. Very helpful.Sean A.
I prefer not to comment in detail but needs improvement on customer service.Jacqueline M.
I rent a lot of trucks here and all the employees are great . Kathleen is very helpful Great job Uhaul for hiring such dedicated employeesWilliam L.
This place was SO unfriendly, unwilling to assist! The man that helped me had to clock out first because he was so concerned about over time, he was great. The woman there was SO mean to him and me both!!!!Linda M.
Kinda rude I just walked in and was told to wait outside cuz there were people in there she should of asked if I was dropping off or picking up I was dropping off and could just leave the keydonna G.
The vehicle carrier trailer was easy to load but my tractor barely fit on trailer. The ramps and rails to carry tractor was spaced wider than I anticipated and the tractor was very difficult to load. If U Haul is going to trailers with option to carrier tractors, they should least provide some dimension data, so the customer can make the decision, if the vehicle can be carried by trailer easily. 14-16 ft Utility trailer with ramp would probably be a better choice but one way and size was not available in my area.John G.
Returning the truck was way too easy. I was greeted outside within one minute of my arrival and a few questions later I was on my way home. Super organized and efficient.SANDY M.
No complaints!Anthony L.
Excellent service!!!Pedro P.
Staff was very friendly and helpful during the rental process. Very knowledgeable of equipment.Floyd M.
They were awesome at this site!!liz P.
Kathleen and company are the bestThomas K.
U-Haul employee Kevin did an awesome job helping attach the Dolley with our car, and explaining details. You may need more room to maneuver vehicles and an additional worker at this site to acquire more business.JOHN W.
I have been using this U-haul location for the past three years there are times I have to wait but never very long. They do acknowledge you and help you as soon as they can. They are a very busy site. Very friendly staff.Lawrence M.
When I returned my truck, I had to flag down 2 workers that drove right past me in a golf cart to help me get the truck checked in. Never did receive the email receipt I was told I would get.Brian T.
My only problem is the confusion about my bill. We paid online and now we are getting late notices and I have been in 4 times to settle with them but no one can find the bill!adam K.
Nothing. All good.Barry M.
If I AM GOING RIGHT OVER TO PICKUP THE HICTCH, THEN I DID NOT NEED TO TAKE UP MY TIME HOLDING IT WITH A CREDIT CARD!!!! BE THERE IN 5 MINUTES?????julius J.
Manager was rude and made inappropriate remarks. Needs people skills. Surprised she was a manager.....Americo M.
Within 15 minutes of leaving the location, I made a stop and the truck would not restart. 20 minutes on hold for roadside, then 30 minutes for an ETA for help, then to hear it would be another 60 minutes for help to arrive is NOT acceptable. At about the 45 minute mark, the truck magically restarted. I left it running for the remainder of the trip. Upon returning it back to the location, the gentleman stated that he had told his manager that the truck should not me rented PRIOR to me getting it. I told him I was going to contact U-Haul and complain. He checked the truck in and credited me the entire rental fee. He was apologetic and gave great customer service when I rented and returned. Hopefully the truck was repaired before anyone else rents it.Jerome G.
I was originally told to bring my 6x12 trailer back to a different location and when I arrived, their lot was full and I was directed to call the U-Haul 1-800 number to find another location. The representative sent me to a second location and when I got there, that lot was also full! I was then told about the location on Cortez Blvd where I brought the trailer and they were able to accept the trailer return. This was a very frustrating experience and wasted two hours of my day trying to find a location that had room to accept my trailer. Please find a solution so customers don't have to run all around town trying to find a drop-off location for trucks and trailers.ANTHONY M.