Kim was very helpful and made my move out experience a good one:)JON A. B. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Spring Valley
Las Vegas, NV 89118
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you so much for all you do, keep up the good workCHRIS H. | Overall Experience
I rented space from you 3 or so YEARS ago. Not sure why this survey is coming in now!Nancy G. | First Impressions
JC was very helpful sweet nice and explained every thing in detail . Very patient love the experience.RUTH GURROLA G. | First Impressions
Customer did not leave a comment.Krista S. | Online Move In
Convenient and helpful, good staff as well, thanks.Erik E. | Overall Experience
Customer did not leave a comment.Raichele S. | Overall Experience
Customer did not leave a comment.RUBEN R. | Overall Experience
Customer did not leave a comment.Conrad F. | First Impressions
Customer did not leave a comment.Martha G. | Overall Experience
Customer did not leave a comment.Heather N. | Overall Experience
Customer did not leave a comment.Kowan C. | Overall Experience
Customer did not leave a comment.lisa l. | Overall Experience
Sign says wait in vehicle when returning and staff will come out. Sat there waiting, then went inside, staff sitting around talking.James S.
Girl at the counter was nice, polite and courteous.BERT R. | First Impressions
Customer did not leave a comment.MARCUS ANDREI H. | First Impressions
great place, rates are expensiveMark S. | First Impressions
Customer did not leave a comment.alexis n. | Online Move In
Very helpful with my after hours drop off. Thanks!Ryan M.
Customer did not leave a comment.Naeim M. | First Impressions
Kimberly was exceptionally helpful throughout the whole process. Couldn't have asked for a better employee.James S. | Overall Experience
Hi uhaual , but I am charged two times. In one reservation. Would you pls check my bill and reverse the one transaction. Couldn't able to reach customer service over the phone. Long holding . Thanks !Abraham F. | First Impressions
I had a Wonderful experience when I came to ur store. I was having a bad day and Malik turned it around for me. He was so helpful and considerate. I have a storage unit there now and every time I go there I plan to stop by the office and say hello. I Appreciate Great Customer Service. It really makes a difference. Thank u😄BRENDA Denise M. | First Impressions
Very quick process and friendly staff who obviously have experience working with truck rental and storage. Thanks, Jeff and Laura! You made my difficult moving experience a lot less stressful!Stacy N. | First Impressions
Customer did not leave a comment.Anne R. | Overall Experience
They were awesome. Thank you for the helpElvia B.
Customer did not leave a comment.Matthew M.
The lady at the front desk was extremely helpful and got us taken care of right away.HEATHER YANIRA V Z. | First Impressions
Clean and friendly staff, I would highly recommend this Uhaul facility.Mark Z. | Overall Experience
Exceeded my expectations! I literally walked out of Budget because I waited 45 minutes. Got to this location and was in and out of there in five minutes!vincent V.
Customer did not leave a comment.MLADEN S.
Customer did not leave a comment.Karen J. | Overall Experience
It was great service.RUBY DIANA L.
Customer did not leave a comment.Cheryl B.
SPRING VALLEY&JONES.ðŸ’¥Their personal is ðŸ’¯, top notch.jeff, the manager is a great guy along with the other staff, including the customer service, their all superb! Be kind and kindness will come back.This store gave me a little more hope in these challenging times.thank you uhaul once again. Sincerely, April ðŸ¾APRIL CECILE P.
I filled the tank back to where it was and still got charged 15 for gas! I definitely will be telling my friends to find another place.HALEY SIMONE T.
This location is the absolute best! the manager Jeff and his team just don't come any better absolute A+ Phenomenal. best in Vegas!SCOTT CHARLES C.
Probably the best, least threatening uhaul location I've ever been to. Means a lot as a single woman moving.Pippa B.
Customer did not leave a comment.ALAN BARRY B.
I am completely satisfied with the staff and facility and would recommend it before recommending any other storage facilitiesJohn L. | First Impressions
I would've given 5 stars had it not been the fact that I couldn't open the lock box to get the keys.CARLOS ROBINSON M.
The young man at the check in counter was professional and did a great job explaining the rental contact and check out/in procedures for the truck.DAVID JOHN C.
Had a great experience and would recommend this locationCHARLES H.
Customer did not leave a comment.Samantha N.
Customer did not leave a comment.Chris K. | First Impressions
Friendly and fast serviceRICHARD R.
Customer did not leave a comment.Rebekah V.
Jeff runs a good shop. He is always very helpful and friendly. David tDAVID C T.
Customer did not leave a comment.RONALD ROBERT M.
Customer did not leave a comment.MARINA SERGEYEVN M.
Too expensive for the inconvenience of not having the truck I had reserved.CHRISTOPHER FAIR M.
Thanks uhaul! You're always reliable and dependableSYRIL DURAN S.
reservation was for another location and i wasn't toldlawrence E.
The staff are ALL super friendly and very knowledgeable. They are super nice and will go out of their way to help you out.Arlene S. | First Impressions
Customer did not leave a comment.Krista F. | Overall Experience
Customer did not leave a comment.Karen J. | First Impressions
Stop trying to change the reservation. I reserved 24 hours. I was asked to return it in 12. I said I couldn't. they kept trying to change it. I said no. Then I leave and get an email stating 12 hours. wtf? seriously? 24 hours. it's not hard to figure out. none of the equipment i ordered was ready. the moving blankets I reserved were not there and I had to drive to multiple locations to get them. On an already stressful day, you couldn't meet your obligation of reservation and I got screwed out of two hours fixing your error. you guys suck, but you can get away with it being almost the only game in town. maybe one day you'll give a shit and meet your obligations, but I won't hold my breath.Suzanne H.
Awesome customer serviceMichael P.
I was satisfied.Jo S.
Nothing I can think of. My experience was Perfect.Gianguido C.
I'm very satisfied with everything specially costumer service. All the personnel work there is friendly and hard worker. Thank you to all. EllyRossElly R.
Customer did not leave a comment.David L.
Customer did not leave a comment.Angela D.
Customer did not leave a comment.Donna S.
Customer did not leave a comment.JANETTE GUADALUP A.
Customer did not leave a comment.Amy c. | Overall Experience
Awesome staff and experience! Keep up great work! Made moving a breeze! :)Mario O.
I'm not quite sure why my wife's card was charged before I returned the truck. I specifically told the gentlemen that I wanted to pay with a different card than the one I used to hold the truck. Hopefully my wife can get it straightened out with her bank.Dana W.
Thank you for a pleasant experience!Deborah F.
Customer did not leave a comment.JEFFERSON SAZON L.
Customer did not leave a comment.John D.
Customer did not leave a comment.Angela D.
Extremely happy customer and would highly recommend for storage/ moving vehicle rentals.Angela D. | Overall Experience
Nothing it was great thanksRICHARD A F.
The staff is amazing, I've had my stuff in storage before this is the best unit I've ever used. Thank you for your kindness and making it easy for me to move in and out.Rhonda M. | Overall Experience
Customer did not leave a comment.Rebekah V.
Customer did not leave a comment.Dawn S.
Everything was perfect.Gregory L.
All went very smooth, well organized, staff very helpful.Aloyse W M.
Kim was super nice and professional. She made my uhaul experience quick, easy and effortless.ASHLEY D.
I was charged twice for the rental. I completed the online check in after hours, then the next morning the manager checked the vehicle in again and charged me a $20 fee to do so even though i had already completed the process. I first called a week ago to get this corrected and was told the manager would call me on Monday. Here it is 5 days later and still no phone call. I had called three times today with over a 20 minute wait. No answer! I'd appreciate it if someone would call me back! Correct the second charge so I can get my money back!!! Horrible!ANTHONY CHARLES B.
Customer did not leave a comment.SANDRA H.
Customer did not leave a comment.Sheri B.
Customer did not leave a comment.ASHANTI MIKEYA C.
The lady that I dealt with was excellent. You can not get any better than her.WILLIAM EARL B.
Customer did not leave a comment.June W.
Customer did not leave a comment.David R.
The guy that helped me at the front desk didn't seem very friendly, didn't say hello and just looked at me and waited for me to say something when I walked in. Then when I tried to use the contactless pay he told me I messed it up doing that and seemed irritated, even though there was no sign on it saying it didn't work. He also didn't say have a nice day or even goodbye when I left! The guy seriously needs to work on his customer service skills, no smile or anything and looked like he really didn't want to be there.Glenn P.
Customer did not leave a comment.RICHARD A F.
Customer did not leave a comment.CRESTON ALLAN C.
Customer did not leave a comment.KEVIN DEAN S.
My actual move in date for the storage unit is 3/12/2021, not 3/9/21. Would you please change the date? The representative who helped me was very helpful, friendly, and had a great attitude. I was very pleased with Laura's client service skills. Thank youElizabeth N. | First Impressions
Customer did not leave a comment.JIMMIE W.
Customer did not leave a comment.Raymond C.
make better notes on what customer says. we stated that we only wanted to pay cash and they charged my credit card and the person returning the truck stated that. said the card was already charged.Frank C.
Came together at the last minute. Fast, friendly and very helpful.REUBEN G.
Customer did not leave a comment.Dylan D.
Great customer service! I’d recommend this location to all my friends and family! Thank you all for safe guarding my belongings! Appreciate all of you for working through this pandemic with excellent customer service!Melinda R. | Overall Experience
Customer did not leave a comment.Gentjan S.
Customer did not leave a comment.Jack G.
Customer did not leave a comment.Jayne M.
They were fast professional and very easy-going.SHATAVIA K.
Customer did not leave a comment.Kelly E. | First Impressions
Customer did not leave a comment.IAN JACOB A.
Customer did not leave a comment.Randy H. | Overall Experience
Fast friendly service. Best U-Haul experience I have had. Please keep up the great customer service.Celeste V. | Overall Experience
Customer did not leave a comment.Jennifer C.
Super friendly staffIrene J.
Always great service!GINA ANN P.
Customer did not leave a comment.FADIL D.
Incredibly polite and helpful staff. I was the last customer of the day and the lady was patient and energized. Not the closest location to me but I'd go out of my way to rent here again.NATHAN JOSEPH N.
Customer did not leave a comment.Nirav P. | First Impressions
Good customer serviceAlexander N.
telephone costumers service is very poorMORDECHAI R.
Customer did not leave a comment.Alicia F. | First Impressions
Muy buen servicio. Excelente trabajo.VICTOR HUGO P.
Kimberly went above and beyondMonica J.
Customer did not leave a comment.fatima h. | Overall Experience
Customer did not leave a comment.Jim J.
Customer did not leave a comment.Geremu H. | Overall Experience
Customer did not leave a comment.JAMSHAID AHMAD P.
Customer did not leave a comment.Anthony A.
Kimberly was greatCody S.
I can't think of anything to improve because the young lady who helped me was awesome. I wish I could remember her name, but she was great when I picked up and when I dropped off. Thank you so much!Kandis M.
Customer did not leave a comment.Celeste V. | First Impressions
Customer did not leave a comment.fatima h. | First Impressions
I had this unit for 5 years and I absolutely loved the staff. Everyone took great care of me. Jeremy helped me and always put me as a customer priority. He has real leadership quality’s. Thank you uhaul for everything y’all have done for me!Natasha T. | Overall Experience
Customer did not leave a comment.RONALD FRANCIS D. | Overall Experience
I purchased this storage unit online and the process was quick and easy. They even included a lock which was waiting for me in the unit...perfect!!Adam K. | Online Move In
Thanks sincerely.JOE N. | First Impressions
Customer did not leave a comment.Regina D. | First Impressions
Customer did not leave a comment.Jatoya J.
Customer did not leave a comment.Fannie H.
first time using u-haul i've never been so pleased with the service they provided me, and they are very kindDarien B.
I had a hard time booking with the uhaul site and got the booking number from another store... they booked my appointment just fine but the online booking suxVictoria C.
The employees were helpfulArash R.
Customer did not leave a comment.Christine Z.
The lady who helped me was very kind and politeKaren I.
Good service and clean truck..was a smooth sailing uhaul experience.Benjamin M.
Great staffDANIEL DWAYNE K.
People at this location are super friendly and extremely helpful Truck worked flawlessly Keep up the good work Thank you so muchMARK ALLEN B.
Customer did not leave a comment.ELVIA NERY D.
Great experience!ALLAN LEROY G.
please email my invoice, it has not arrived yet.TRACY LYNN M.
Customer did not leave a comment.SARAH MICHELLE A.
Customer did not leave a comment.FERENC K.
The staff are wonderful!Katherine M. | Overall Experience
Customer did not leave a comment.John P. | First Impressions
I would have given an excellent BUT, I need the business name not my person name on the account. I asked it to be in DNA Analytical can you change this?DNA Analytical Services L. | First Impressions
Customer did not leave a comment.Michelle P. | First Impressions
The most friendly people here. They went out of their way to help me more than once. Could not have asked for a better experience.SUSAN F. | Overall Experience
This Uhaul is an excellent location. I spend a lot of money their on rentals, boxes, and supplies. The staff is always friendly, helpful and respectful. Great spot that really helps my business grow.JACOB P. | Overall Experience
Customer did not leave a comment.Paul D. | Overall Experience
We came in with 26 foot U Haul dollie with car. Had to go to different location to drop off dollie. Camme back ,unloaded into storage, had to pay the onloaders extra plus the driver extra, total of $ 100.00. That was not a gpod experience. Would like my $100.00 backHANNA D. | First Impressions
I was with Jeff @ the Jones location For 2 Years can't think any U-Haul in this country is more profesional native Nevada residence Sincerely Randall D'AnnaRANDALL D. | Overall Experience
Customer did not leave a comment.Robert W. | Overall Experience
Friendly staff, very knowledgeable and helpful.DANIEL DWAYNE K. | First Impressions
Amazing team! Thank you, Jeff for being such a great manager! A. McClellanArmetha M. | Overall Experience
Customer did not leave a comment.LINDA R. | Overall Experience
Friendly staff very helpful. Thank you!Julie J. | Online Move In
Both of the gentleman at the U-Haul office that helped me rent my unit and the customer service agent I booked it with over the phone were all very nice and helpful. When you’re under the stress of moving and you’re completely exhausted it’s always nice when people make things a little easier. Thank youJENNIFER M R. | First Impressions
Everyone that was very polite and my storage unit was clean. Also outside units are well-insulated. Good experience with these folks.Keith A. | Overall Experience
Customer did not leave a comment.Katrina B. | Overall Experience
Customer did not leave a comment.ABBAS R. | Online Move In
JC is amazing! His customer service is A+! He made suggestions, assisted me when my luggage was too heavy for me to carry, very encouraging during my transition of moving. His kindness and professionalism is top notch! The young lady that was working with JC (8/8/20) was quite the opposite, unfortunately. She appeared to not want to be there, watched while JC assisted the majority of the customers and left during very busy times.Armetha M. | First Impressions
Jeremy Dawes rocks at customer service! You guys are lucky to have him he is pretty special and AWESOME at his job.Shelby D. | First Impressions
Customer did not leave a comment.Scott G. | Online Move In
Customer did not leave a comment.Sonia V. | First Impressions
Customer did not leave a comment.Drina C. | First Impressions
Website said that there were two keypads to get into your unit there was one at the gate and then one on the building near the doors that's say load here or unload here that was incorrect you need to update the website for that particular facilityDaniel M. | Online Move In
Customer did not leave a comment.Nathaniel P. | First Impressions
Customer did not leave a comment.Ryan H. | First Impressions
Customer did not leave a comment.Raeanne C. | First Impressions
Customer did not leave a comment.Jose G. | First Impressions
Quick crevice.Arsen M. | First Impressions
Everyone was very nice and helpful, it was a very satisfying experience. Thank you. JanisElizabeth M. | First Impressions
The customer service via phone was the only helpful part. You guys charged me for 2 days when I didn’t even have the truck that long, charged me the wrong insurance fee charged my card 87.05Ericka W. | First Impressions
When I get out , It took time. I tried to get out a few times.Kyoichi I. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!