Customer Reviews for U-Haul Moving & Storage of Spring Valley

1,452 reviews

5220 S Jones Blvd   Las Vegas, NV 89118

(702) 220-7777

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(702) 220-7777

5220 S Jones Blvd
Las Vegas, NV 89118

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Incredibly friendly.

Cathy D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
5.0

The lady Lauren in office must be the kindest most patient employee at uhaul she understood my situation provided multiple solutions to help and I couldn't be happier than I am now. To Lauren thanks for making usual and the rental process fast and managable

Adam I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCUS ANDREI H.  |  Overall Experience 
Rating:
5.0

The staff were awesome to help me as a walk in even though it's confusing with online reservations there tends to be mix ups in timing but the staff worked it out they were great thank you very much

Gregory F.  |  First Impressions 
Rating:
1.0

Reserved a 10×10, was given a 5×15 with all the depth of a small apartment closet. Impossible to store any furniture. Kimberly was lovely but the woman who stepped in to "help" me was horrible. Rude and unprofessional. In the few minutes I was in that office I watched her get rude with the other girl(Kimberly) working there. Even while Kimberly was on the telephone trying to assist another customer.

Amber M.  |  First Impressions 
Rating:
2.0

Just rude

Jorge E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Salomon D.  |  Overall Experience 
Rating:
3.0

I'm pretty sure I was overcharged. That was the only negative side. Also no one really explained anything to me.

VICTORIA NICHOLE F. 
Rating:
5.0

Customer did not leave a comment.

Erica Renee R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reginald B.  |  Overall Experience 
Rating:
5.0

Jeff is amazing!

Jenna F.  |  First Impressions 
Rating:
5.0

Awesome people. They work with you to make things right.

Thomas W.  |  Overall Experience 
Rating:
5.0

Everything was fantastic

joseph R. 
Rating:
1.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Great/friendly personnel and fast service

Austin S. 
Rating:
5.0

Excellent customer handling

Tsegaye Y. 
Rating:
2.0

They made me wait an hr after verifying the time of reservation assisted customer prior to me regardless of my 8:30 reservation. I was not assisted until 9:15 which ruined my plans.

Kendra D. 
Rating:
1.0

THEY FORGOT MY DOLLY AND THEN I HAD TO COME BACK THAT MORNING TO PICK IT UP AND WASTED 12 HOURS HAVING THEW TRUCK UNABLE TO USE IT...AS I RENTED FOR THE BIG ITEMS YOU CAN NOT PICK UP WITHOUT A DOLLY.... AND STILL WASNT COMPENSATED FOR THEIR ERROR....

TAMMY LYNN R. 
Rating:
5.0

Customer did not leave a comment.

JEZEBEL M. 
Rating:
2.0

The woman that checked me in was rude and inefficient. The young man working with her completed my check in was very nice. Also, there was no lock in my unit.

BRUCE ALAN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacy R. 
Rating:
5.0

Great customer service!

Greg S.  |  Overall Experience 
Rating:
5.0

Great customer service!

GREG S. 
Rating:
5.0

Nothing you could do to improve your service. I came to you for a service and you provided me with a service I requested and cared for me enough to make my rental experience go smooth. Thank you.

Phillip A. 
Rating:
5.0

Easy check in and out Thx

V D. 
Rating:
5.0

Kim was very helpful and made my move out experience a good one:)

JON A. B.  |  Overall Experience 
Rating:
5.0

Thank you so much for all you do, keep up the good work

CHRIS H.  |  Overall Experience 
Rating:
5.0

The van I ordered hadn't been returned and there was no other van that size but Kimberly went above and beyond to make sure I had another vehicle so I didn't have to drive to another facility to pick one up.

Jennifer C. 
Rating:
5.0

NOTHING

GREGORY B. 
Rating:
5.0

I rented space from you 3 or so YEARS ago. Not sure why this survey is coming in now!

Nancy G.  |  First Impressions 
Rating:
5.0

JC was very helpful sweet nice and explained every thing in detail . Very patient love the experience.

RUTH GURROLA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Frances C. 
Rating:
5.0

The truck we rented was great and fairly new. The employees were great, very seamless experience. Will rent from here again.

Deborah S. 
Rating:
5.0

Customer did not leave a comment.

Molly M. 
Rating:
5.0

Customer did not leave a comment.

Krista S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KAMAL JABBAR ENA A. 
Rating:
5.0

Convenient and helpful, good staff as well, thanks.

Erik E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raichele S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Costumer service was great, and the employees are very helpful !!!

LUIS JAVIER L. 
Rating:
5.0

I'm a repeat customer at this store not only for it's convenient location to me but the extremely friendly, always helpful staff.

ADAM C. 
Rating:
5.0

Great service all around

FELICIA NICOLE D. 
Rating:
5.0

Jeremy, JC and Kimberly were amazing, helpful and accommodating. The manager of this location is fabulous. I have rented from this location before and I will continue to use this place, they are awesome!

Shannon G. 
Rating:
4.0

Customer did not leave a comment.

RUBEN R.  |  Overall Experience 
Rating:
1.0

will never use this location again money hungry crooks

Gianguido C. 
Rating:
5.0

Fast, efficient and everything ready to go as promised. In and out in great time

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

Conrad F.  |  First Impressions 
Rating:
5.0

I have used this location in the past. Each time they were professional and friendly. The equipment was clean and performed without incident. I would recommend this location to anyone who needs extra storage or rental equipment --- truck or van.

GENE CARL M. 
Rating:
1.0

I never got a fucking uhaul I'm getting texts for no damn reason

SAMUEL P. 
Rating:
4.0

Phone system is not good if you need to ask a question after you have renting a truck. If you have a question about the truck or equipment and you call the number where you rented from, it's impossible to get through. Just my opinion.

Phillip A. 
Rating:
5.0

Customer did not leave a comment.

Martha G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sammantha S. 
Rating:
5.0

The whole process was easy. The associates were friendly and knowledgable. This was a good experience. Thank you.

THOMAS RAY D. 
Rating:
5.0

Staff was pleasant and helpful

ROMAN G T. 
Rating:
5.0

Customer did not leave a comment.

Kowan C.  |  Overall Experience 
Rating:
5.0

Thank you for all your help Jeff !!!

Shannon M. 
Rating:
5.0

This was the 3rd store, that I had to go to get a truck with a reservation. this was not a good experience with booking a truck on line. but the 3 store was extremely helpful and for a 930am pick up time. I finally got a truck at 11.00

Adam G. 
Rating:
4.0

Customer did not leave a comment.

lisa l.  |  Overall Experience 
Rating:
5.0

I have been satisfied with the service and specialy kimberly was beyond helpfull keep up the good work! I dont have nothing else i can think of that needs improvement!!

ABYNUR K A. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Staff's are very helpful...

Jadie N. 
Rating:
5.0

Great service. Friendly

Larry R. 
Rating:
5.0

I really appreciate them helping me out with my return. I needed 25 hours instead of 24. They helped me out

BENJAMIN JOHN TH G. 
Rating:
5.0

Customer did not leave a comment.

SIMEON SEON YONG P. 
Rating:
5.0

You did well! Thank you!

Aida G. 
Rating:
5.0

Good company

KEISY S. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
3.0

Sign says wait in vehicle when returning and staff will come out. Sat there waiting, then went inside, staff sitting around talking.

James S. 
Rating:
5.0

Girl at the counter was nice, polite and courteous.

BERT R.  |  First Impressions 
Rating:
3.0

The only complaint is the vehicle the trucks transmission was bad and was just a horrible vehicle.

Rating:
5.0

The vehicle was clean in the front, but not the back. I was informed it was returned late, and thus wasn't clean. It wasn't that bad, and I didn't mind at all.

WENDELL JASON P. 
Rating:
4.0

Customer did not leave a comment.

MARCUS ANDREI H.  |  First Impressions 
Rating:
5.0

great place, rates are expensive

Mark S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alexis n.  |  Online Move In 
Rating:
5.0

Very helpful with my after hours drop off. Thanks!

Ryan M. 
Rating:
3.0

Customer did not leave a comment.

Naeim M.  |  First Impressions 
Rating:
5.0

Kimberly was exceptionally helpful throughout the whole process. Couldn't have asked for a better employee.

James S.  |  Overall Experience 
Rating:
5.0

Hi uhaual , but I am charged two times. In one reservation. Would you pls check my bill and reverse the one transaction. Couldn't able to reach customer service over the phone. Long holding . Thanks !

Abraham F.  |  First Impressions 
Rating:
5.0

I had a Wonderful experience when I came to ur store. I was having a bad day and Malik turned it around for me. He was so helpful and considerate. I have a storage unit there now and every time I go there I plan to stop by the office and say hello. I Appreciate Great Customer Service. It really makes a difference. Thank u😄

BRENDA Denise M.  |  First Impressions 
Rating:
5.0

Very quick process and friendly staff who obviously have experience working with truck rental and storage. Thanks, Jeff and Laura! You made my difficult moving experience a lot less stressful!

Stacy N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anne R.  |  Overall Experience 
Rating:
5.0

They were awesome. Thank you for the help

Elvia B. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

The lady at the front desk was extremely helpful and got us taken care of right away.

HEATHER YANIRA V Z.  |  First Impressions 
Rating:
5.0

Clean and friendly staff, I would highly recommend this Uhaul facility.

Mark Z.  |  Overall Experience 
Rating:
5.0

Exceeded my expectations! I literally walked out of Budget because I waited 45 minutes. Got to this location and was in and out of there in five minutes!

vincent V. 
Rating:
5.0

Customer did not leave a comment.

MLADEN S. 
Rating:
5.0

Customer did not leave a comment.

Karen J.  |  Overall Experience 
Rating:
5.0

It was great service.

RUBY DIANA L. 
Rating:
5.0

Customer did not leave a comment.

Cheryl B. 
Rating:
5.0

SPRING VALLEY&JONES.💥Their personal is 💯, top notch.jeff, the manager is a great guy along with the other staff, including the customer service, their all superb! Be kind and kindness will come back.This store gave me a little more hope in these challenging times.thank you uhaul once again. Sincerely, April 🐾

APRIL CECILE P. 
Rating:
3.0

I filled the tank back to where it was and still got charged 15 for gas! I definitely will be telling my friends to find another place.

HALEY SIMONE T. 
Rating:
5.0

This location is the absolute best! the manager Jeff and his team just don't come any better absolute A+ Phenomenal. best in Vegas!

SCOTT CHARLES C. 
Rating:
5.0

Probably the best, least threatening uhaul location I've ever been to. Means a lot as a single woman moving.

Pippa B. 
Rating:
5.0

Customer did not leave a comment.

ALAN BARRY B. 
Rating:
5.0

I am completely satisfied with the staff and facility and would recommend it before recommending any other storage facilities

John L.  |  First Impressions 
Rating:
3.0

I would've given 5 stars had it not been the fact that I couldn't open the lock box to get the keys.

CARLOS ROBINSON M. 
Rating:
5.0

The young man at the check in counter was professional and did a great job explaining the rental contact and check out/in procedures for the truck.

DAVID JOHN C. 
Rating:
5.0

Had a great experience and would recommend this location

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

Samantha N. 
Rating:
3.0

Customer did not leave a comment.

Chris K.  |  First Impressions 
Rating:
5.0

Friendly and fast service

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

Rebekah V. 
Rating:
5.0

Jeff runs a good shop. He is always very helpful and friendly. David t

DAVID C T. 
Rating:
5.0

Customer did not leave a comment.

RONALD ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

MARINA SERGEYEVN M. 
Rating:
2.0

Too expensive for the inconvenience of not having the truck I had reserved.

CHRISTOPHER FAIR M. 
Rating:
5.0

Thanks uhaul! You're always reliable and dependable

SYRIL DURAN S. 
Rating:
1.0

reservation was for another location and i wasn't told

lawrence E. 
Rating:
5.0

The staff are ALL super friendly and very knowledgeable. They are super nice and will go out of their way to help you out.

Arlene S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Krista F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen J.  |  First Impressions 
Rating:
5.0

Excellent

Karen J. 
Rating:
3.0

Stop trying to change the reservation. I reserved 24 hours. I was asked to return it in 12. I said I couldn't. they kept trying to change it. I said no. Then I leave and get an email stating 12 hours. wtf? seriously? 24 hours. it's not hard to figure out. none of the equipment i ordered was ready. the moving blankets I reserved were not there and I had to drive to multiple locations to get them. On an already stressful day, you couldn't meet your obligation of reservation and I got screwed out of two hours fixing your error. you guys suck, but you can get away with it being almost the only game in town. maybe one day you'll give a shit and meet your obligations, but I won't hold my breath.

Suzanne H. 
Rating:
5.0

Awesome customer service

Michael P. 
Rating:
5.0

I was satisfied.

Jo S. 
Rating:
5.0

Nothing I can think of. My experience was Perfect.

Gianguido C. 
Rating:
5.0

I'm very satisfied with everything specially costumer service. All the personnel work there is friendly and hard worker. Thank you to all. EllyRoss

Elly R. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Angela D. 
Rating:
5.0

Customer did not leave a comment.

Donna S. 
Rating:
5.0

Customer did not leave a comment.

JANETTE GUADALUP A. 
Rating:
5.0

Customer did not leave a comment.

Amy c.  |  Overall Experience 
Rating:
5.0

Awesome staff and experience! Keep up great work! Made moving a breeze! :)

Mario O. 
Rating:
3.0

I'm not quite sure why my wife's card was charged before I returned the truck. I specifically told the gentlemen that I wanted to pay with a different card than the one I used to hold the truck. Hopefully my wife can get it straightened out with her bank.

Dana W. 
Rating:
5.0

Thank you for a pleasant experience!

Deborah F. 
Rating:
5.0

Customer did not leave a comment.

JEFFERSON SAZON L. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Angela D. 
Rating:
5.0

Extremely happy customer and would highly recommend for storage/ moving vehicle rentals.

Angela D.  |  Overall Experience 
Rating:
5.0

Nothing it was great thanks

RICHARD A F. 
Rating:
5.0

The staff is amazing, I've had my stuff in storage before this is the best unit I've ever used. Thank you for your kindness and making it easy for me to move in and out.

Rhonda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebekah V. 
Rating:
5.0

Customer did not leave a comment.

Dawn S. 
Rating:
5.0

Everything was perfect.

Gregory L. 
Rating:
5.0

All went very smooth, well organized, staff very helpful.

Aloyse W M. 
Rating:
5.0

Kim was super nice and professional. She made my uhaul experience quick, easy and effortless.

ASHLEY D. 
Rating:
1.0

I was charged twice for the rental. I completed the online check in after hours, then the next morning the manager checked the vehicle in again and charged me a $20 fee to do so even though i had already completed the process. I first called a week ago to get this corrected and was told the manager would call me on Monday. Here it is 5 days later and still no phone call. I had called three times today with over a 20 minute wait. No answer! I'd appreciate it if someone would call me back! Correct the second charge so I can get my money back!!! Horrible!

ANTHONY CHARLES B. 
Rating:
4.0

Customer did not leave a comment.

SANDRA H. 
Rating:
4.0

Customer did not leave a comment.

Sheri B. 
Rating:
5.0

Customer did not leave a comment.

ASHANTI MIKEYA C. 
Rating:
5.0

The lady that I dealt with was excellent. You can not get any better than her.

WILLIAM EARL B. 
Rating:
5.0

Customer did not leave a comment.

June W. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

My actual move in date for the storage unit is 3/12/2021, not 3/9/21. Would you please change the date? The representative who helped me was very helpful, friendly, and had a great attitude. I was very pleased with Laura's client service skills. Thank you

Elizabeth N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nirav P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia F.  |  First Impressions 
Rating:
5.0

I purchased this storage unit online and the process was quick and easy. They even included a lock which was waiting for me in the unit...perfect!!

Adam K.  |  Online Move In 
Rating:
5.0

Thanks sincerely.

JOE N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Regina D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John P.  |  First Impressions 
Rating:
4.0

I would have given an excellent BUT, I need the business name not my person name on the account. I asked it to be in DNA Analytical can you change this?

DNA Analytical Services L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ABBAS R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sonia V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathaniel P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raeanne C.  |  First Impressions 
Rating:
5.0

Quick crevice.

Arsen M.  |  First Impressions 
Rating:
1.0

The customer service via phone was the only helpful part. You guys charged me for 2 days when I didn’t even have the truck that long, charged me the wrong insurance fee charged my card 87.05

Ericka W.  |  First Impressions 
Rating:
5.0

When I get out , It took time. I tried to get out a few times.

Kyoichi I.  |  First Impressions 
No reviews have been submitted for this location.

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