Customer Reviews for U-Haul Moving & Storage of Springdale

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Springdale

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Matthew E.
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Customer did not leave a comment.

bryan M.
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When I reserve on line I feel like the pick-up should be faster. I do not understand what the waiting is all about.

Michael G.
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Night and day difference

Michael F.
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Customer did not leave a comment.

BARBARA B.
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Customer did not leave a comment.

ERIC N.
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RODRIGO J.
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Storages should be more clear so it would be easier to unload. Also did not had a ramp.

Martha J. | Overall Experience |
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Customer did not leave a comment.

BRANDON B.
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Customer did not leave a comment.

Christian G.
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John C.
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Not sure.

Sara H.
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Customer did not leave a comment.

MARIO C.
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Customer did not leave a comment.

cARLA W.
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Graham S.
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Roger B.
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armando S.
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Jeffery H.
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Edward B.
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Good, professional

JAMAR A.
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I didn't like the hidden fees. I was told that if I brought the truck in late it would be an additional 39 dollars which is the daily rate but after moving for 2 days I got to the location same day after 9am and was charged 89 dollars. That is unacceptable good thing I was told about a local company who rates are better. Thats who I am recommending.

Bryan W. | First Impressions |
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Customer did not leave a comment.

Jorge F.
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Good service

William L.
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Nice people, great customer service. It was however pretty expensive to get even the smallest uhaul. Ended up paying 775 when I was quoted 575.. that's not the workers faults that's Uhauls pricing. I enjoyed working with them.

CAMERON O.
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Customer did not leave a comment.

Perry R.
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Linda M.
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michael M.
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interior of the truck , windshield dirty and streaked , dash had not been disinfected after previous use

Michael T.
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Customer did not leave a comment.

Gerald O.
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The lady that checked the trailer back in was very nice and polite.

Joe W.
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Customer did not leave a comment.

Cynthia R.
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Customer did not leave a comment.

Alfonso F.
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Customer did not leave a comment.

AARON S.
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Sharron R.
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Excellent customer service!!! Thank you!!!

Virgina B.
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Customer did not leave a comment.

Mike M.
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They have always been helpful and professional...

Jonah M.
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I genuinely wish I could remember the name of the lady that helped my boyfriend and I, but I cannot! She had the funny ringtone of the bad recorder. Anyway, she was amazing!! She was super accommodating and was able to get us a van in no time!! She was SO sweet and genuinely an awesome person who knew what she was doing! Usually my experience at U-Haul is nothing special and is a bit slow, but she was fun, knowledgeable, and got us in and out the door in less than 10 minutes, which was perfect because we were in a huge hurry. Y'all tell her thank you!!

PATRICK N.
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Friendly and professional as well!! Great experience.

Miciala B.
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Only issue was the tank not being full

Lewis P.
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Customer did not leave a comment.

Nathaniel C.
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Customer did not leave a comment.

CLAY K.
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Customer did not leave a comment.

Gerald O.
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Customer did not leave a comment.

Joseph H.
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The employees were arrogant and rude. It was clear that they did not care about me or whether or not I did business at their place.

Debbie E.
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I was 100% satisfied with my UBox moving experience from Arkansas to Texas. I received personal service from my drivers and dispatchers. I was kept informed throughout the shipping process and consequently never worried. My belongings arrived in the same condition as when I packed them. I was provided with more than enough padded blankets without cost. The UBox was much taller and roomier than I expected. And it is very sturdy!

Jonathan B.
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Customer did not leave a comment.

Trevor F.
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Very helpful and friendly employee returned the equipment for me.

Robert C.
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I was not informed when rented that the tow dolly used actually allowed the car to pivot on the stationary frame of the tow dolly, making backing up near impossible. I feel for a "less experienced" driver trying to turn a 26ft. truck and a pivoting tow dolly. Goodluck with that.

Jacki T.
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Customer did not leave a comment.

Tavaris W.
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Customer did not leave a comment.

STEVEN L.
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I arrived just before the close (10 minutes) and waited a few minutes while others were being helped. By the time it was my turn it had gone past regular hours. The team member looked at me and said "We're done. There's another trailer like yours in the corner, put your next to it and check out online"... Then he walked away, clearly not interested in helping. That was disappointing since I am not especially good at backing up. I also had to unhitch the trailer which was a bit complicated but ok.

Sandeep S.
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Customer did not leave a comment.

allen n. | Overall Experience |
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Some of the employees were unprofessional at peak times but all in all ok experience

Jonathan B.
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Everything went very smooth. The staff that checked us in was very helpful and polite.

BENJAMIN T.
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Just keep up the good work

Brenda T.
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Staff was so friendly and helpful. Things went smooth and appreciated it so much!

Lonita G.
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Customer did not leave a comment.

Dana S.
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frances F.
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BRYAN S.
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AUGUSTO L.
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I was charged $143 even though the contract was set for $29. The worst thing is that there's not detail in my bill to explain what the extra charges were all about. This terrible way on conducting business...

Brandon M. | Overall Experience |
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Great storage space for the time we had to store our items, great place!

Daniel H.
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Customer did not leave a comment.

Roy F.
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Customer did not leave a comment.

Rita H.
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Patrick M.
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This was the 2nd location I went to. The first refused to take this trailer. This had been arranged several days in advance. I should have been notified of necessary change in order to save my time.

KAREN L.
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Customer did not leave a comment.

Paul T.
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No issues. Quick service.

Rita H.
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Attendant was extremely professional and very courteous. The location in Petersburg, Va. where we picked up the car dolly could use some customer service training.

EDGAR J.
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Customer did not leave a comment.

Hayley C.
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Jeffrey N.
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Customer did not leave a comment.

Sarah G.
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LARRY A.
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Bradley N.
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Gerald O.
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Kasey did not hesitate to take care of my returned rental.

Cory P.
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Customer did not leave a comment.

John R.
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Customer did not leave a comment.

Tim P.
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Very helpful and friendly.

Armando A.
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Thanks u-haul team good job

Bob F.
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The young lady who waited on me when I picked up the dolly was great and very helpful. The person there when I returned it didn't respond to the checkin site and was a little slow when I went inside...but he got it checked in and I guess that is what matters.

RICHARD C.
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Customer did not leave a comment.

Mauricio D.
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Milton A.
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Kip S.
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Very friendly people. They got me checked in and took care of the trailer when I dropped it off.

John H.
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Customer did not leave a comment.

Jefferson D.
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Kevin R.
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Customer did not leave a comment.

CARLOS G.
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Customer did not leave a comment.

ETHAN L.
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Inprove the customer service. I wanted a dolly to help move my furniture and when we got to our location to load the truck there was no dolly I called and asked to have it removed so I would not be charged for it and I still got charged for it. We where also told that we had an hour leeway to return the truck and we checked out the truck at 7:55 am ish and we had it for 6 hours but yet the check in time for the truck was still 1:30 pm which is not 6 hours! I am not happy!

Charles M.
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Staff were not wearing appropriate face coverings to protect customers from exposure to COVID-19. There was also inadequate staffing to serve customers. When I went to pick up the trailer, the person who put them away had slammed the trailers together and they were stuck. After unsuccessful attempts to dislodge the trailers, the employee had to rent me a different trailer. This took an extra 15 minutes to get my trailer. The employee who helped me was friendly and professional.

DALE W.
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Customer did not leave a comment.

Martha J. | First Impressions |
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Customer did not leave a comment.

Larry F.
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he helped when the rogers one never opened for my reservation.

JENNIFER H.
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Hire a new manager who acknowledges people when they walk in the door. The rudest customer services ever!!!

ROBERT M.
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Emily Graham assisted me getting my equipment. She was awesome!

John P.
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Great experience. I will use this location again. John

Johnnie P.
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Customer did not leave a comment.

Andrew L.
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Customer did not leave a comment.

Jhovani S.
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Have more different types of bundles to buy.

Timothy P.
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Customer did not leave a comment.

Peter T.
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Customer did not leave a comment.

Raquel S.
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Customer did not leave a comment.

Kevin R.
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Customer did not leave a comment.

Todd R.
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My reserved drop off spot refused to take the trailer. I had to go to 3 different locations before I could drop off the trailer. Major run around...took my an hour and 2 different towns. Will likely not use u haul again, for this reason.

Rachel M. | Online Move In |
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Freddie was kind, funny and great to work with. Thank you!

BRAD L. | Overall Experience |
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Customer did not leave a comment.

Misty b. | First Impressions |
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The workers did not know what they where doing. It was like they where running around with their heads cut off. There was a line out the door and the computers kept losing people's orders. I was charged twice for one thing.

Rebecca L. | First Impressions |
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Stairs + stuff = sucks

Patricia S. | Overall Experience |
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I had to have a storage unit for abt 3 yrs. Once, someone moved things into a unit next to mine, and his stuff had roaches, and they got into my unit. I told the mgr, Freddie, and he went and got 2 bombs and set them off in my unit, then gave me another unit the same size to move my belongings to. It kept my belongings from getting infiltrated with roaches, and I am very grateful to him. This was at the U-Haul on Twin City Ave. in Springdale, AR.

Gary K. | Overall Experience |
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Overall we had a good experience but this comment is directed to management and not the employees. The only downside was on our move in day. It was the 1st day of the month and there were only 2 people on staff to handle the crowd. It was a 30 45 minute wait in line, (at least) to get to the customer service rep and this was after a tiring cross county move. The staff did seem to answer everyone's questions and didn't rush to get to the next customer. I truly felt sorry for them as everyone (young, old and those with children) just needed to be waited on so they could get done and out of there. We were there 3+ hours past closing and the crew still had customers waiting and trucks to check in. I would assume that the first and end of months are ALWAYS hectic and feel the store should be fully staffed to provide a better experience for the customer as well as less stress for the staff.

Cody C. | Overall Experience |
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Only concern was the “climate control for comfort” was 45° to 80°+. Should just call it rainproof

brad b. | First Impressions |
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Very professional and very helpful! I would recommend

Tiffany W. | Overall Experience |
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Customer did not leave a comment.

miguel b. | First Impressions |
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On monday I did came to the store and someone askme how she can help me, I told her that i need to speak to MR Fredy, At that time i dint know who is mr Fredy but when i answered to the nice lady; everyone silence for a minute, after i see no one wants to talk to me, i ask: “ is he here” then Fredy starts to talk to me , he was there sit doing something at his computer, he talk to me unfriendly and stated that he is attending an other customer on the computer, ( I asking somebody from customer service call me please to do more details 4795309427) . again all this stared saturday when i went to the store and ask my refouns of 2 months that i pay in advance, an employee call Fredy and after the employee finish the calling, he said to me tha his boss told that the sstore do not have a sistem to refound my money and that star the problem saturday and finish last monday. Please have someone call me , in order this bad experience do not happened to an other customers

Jailyn F. | First Impressions |
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Everyone seemed nice, but they very obviously didn't know what they were doing. One lady didn't know which application to use to start a reservation for a storage unit and tried to rent me a truck before being corrected by a coworker. Another lady called her district manager three separate times while we were there for things that should have been able to be handled on site. She also didn't know where my storage unit was. By the time she found a map, I had already found my unit myself. The third employee who set up my unit seemed confused as well during the reservation process and had open wounds on his dirty hands, which is concerning during the COVID-19 pandemic. All the people here need to be better trained and more competent in their duties. I understand there were two people in front of me, but it should not have been a 30 minute wait time to be served. The employees seemed perpetually confused, and struggled to do basic tasks like unlocking trucks and printing copies of contracts. I spent two hours at Uhaul, when I should have spent 45 minutes, max. I'm a college student, so my parents drove five hours to help me pack. My experience here put us so far behind schedule that we had to spend an extra night traveling back home. The facility was nice, but the customer service was terrible. I would never rent anything in store from these people again. The only bright side was the free month of rent.

Kalon A. | First Impressions |
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Great 👍

Pam G. | Overall Experience |
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Customer did not leave a comment.

ELAINE C. | Overall Experience |
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The facility is spotless and the staff is fantastic!! I highly reccomend!!

jeffery g. | First Impressions |
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Great customer service, after a busy day. Great communication and greeting. My husband and I we appreciate all your help. Thank you.

laticia p. | Overall Experience |
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😊

emily e. | Overall Experience |
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Friendly people, always willing to help!

DAVID P. | Overall Experience |
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During a stressful and time sensitive period, many questions were asked of the staff and manager Freddie. All were helpful, kind and sympathetic of the situation.

Joshua K. | Overall Experience |
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Key card never worked, they could never figure it out. They only allow 24hr access when you pay more per month even thou there is no security or employees there, they just want to be greedy.

Janna B. | Overall Experience |
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N/a

Marnice T. | Overall Experience |
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Very good storage facility.

Roberto M. | Overall Experience |
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Thanks

KIM W. | Overall Experience |
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They were very helpful with everything!

Gerald L. | Overall Experience |
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Service was fine

hayley c. | First Impressions |
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Gretchen was helping a customer before me and checked in with me a few times letting me know she would be with me soon. She made the process quick and easy and was so nice!

Amelia M. | Overall Experience |
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Good experience

lafayette j. | Overall Experience |
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Great place

DAVID S. | Overall Experience |
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Our daughter felt safe moving in and out and the facility.

kathy l. | Overall Experience |
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I paid for storage on the 2nd for a full month and moved out 3 days later. I thought it would be appropriate for me to get some of my storage fee back, since I have never been late for 2 years.

Patrick A. | Overall Experience |
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An employee cancelled my unit the day after I ordered it. I was also told they could not claves their cameras when I told them I thought something went missing or was stolen.

Jared Y. | Overall Experience |
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Thank to all of you

richard i. | Overall Experience |
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Fast efficient no paperwork

CINDY R. | Overall Experience |
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Thank you.

janavee w. | First Impressions |
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Very nice people, knowledgeable , helpful.

MICHELLE C. | Overall Experience |
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This is a nice facility and upgraded the surveillance system since my unit was vandalized - which is very good. The staff is nice, but the UHaul res system needs major upgrading. Expect a wait.

Amanda M. | First Impressions |
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The lady that checked us in was great She had 3 or 4 separate probs w/the acct but didn't stop until she got it! The man working helped out some was excellent as well! Thx guys! Great jojob! Yall ROCK

Roberto M. | First Impressions |
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Great staff, excellent service. Professional and friendly.

Laura V. | First Impressions |
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Thank you for the curtsey of the employee's.

KATIE B. | Overall Experience |
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I had great customer experience with Springdale Uhaul Storage. Staff was really nice and friendly.

sadar m. | First Impressions |
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Great customer service, was in and out in no time.

william w. | Overall Experience |
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Great people to work with.

william w. | Overall Experience |
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Super clean storage spaces.

william w. | Overall Experience |
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Great people to work with.

william w. | Overall Experience |
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Very knowledgeable and professional staff.

Martha R. | Overall Experience |
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I had ask for 2 days to pay,cause I was getting a lien, the lien was added anyways cause I asked in Friday and paid in Monday. I would like to request the lien fees be removed and applied to my accoun

richard i. | First Impressions |
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Great employees and alot less paperwork than i expected.

tim e. | Overall Experience |
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I’ve been using this U-Haul facility for years, and am always impressed at their courtesy and customer service!

CYNTHIA E. | Overall Experience |
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It was good experience for me

Amelia M. | First Impressions |
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I really appreciate the time they took showing me the storage areas and I liked all the packaging materials they had to off and will certainly use those.

eric s. | Overall Experience |
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The staff was helpful,very friendly.I'm tying this on the behalf of my husband. They had come out to the car,to tell my husband that he recovers,&start to feel better. He just got out of hospital.

anthony b. | Overall Experience |
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Thank You

MAXWELL B. | Overall Experience |
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The staff was helpful and friendly.

LORI D. | Overall Experience |
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Everything was great . Hours of operation were perfect . Size of our storage unit to the price we paid was spot on . No complaints.

Chan L. | Overall Experience |
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They charge me twice I have to go back and ask for refund

Monica W. | First Impressions |
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Skylar provided excellent customer service

Martha R. | Reservation |
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excellent customer service. there were a couple of errors, where my storage was supposed to $44 mo. they did not find my reservations, so they gave me a bigger storage. They rep found a solution

Michael C. | Reservation |
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Great facility. Very friendly and helpful staff. Kevin was outstanding. Thanks!

Terry S. | Overall Experience |
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I’m new to the Arkansas area and I sincerely appreciate the great customer service I’ve received at this location on the three separate occasions I visited it!

Jason C. | Overall Experience |
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When I first visited I did stand at the counter for about 7 minutes before anyone spoke to me even though there were a couple of people back there, no other customers, and no one on the phone.

Lenny F. | Overall Experience |
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LISA C. | Overall Experience |
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Because I was robbed along with 4 other units. I was made to move or pay rental right after even though this traumatic situation was occurring. I did not feel any peace or security or end results?

chris c. | Overall Experience |
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The staff made our move difficult by creating unnecessary delays in access to our units. They made statements to us ('Freddie' & 'Robert' in particular) in an attempt to assault our state of mind.

Mikeala C. | Overall Experience |
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Used for short term storage in between college leases and everything was great. We ran into one issue involving after-hours access but was able to get it quickly resolved by calling customer service

CHARLES B. | Overall Experience |
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Very easy to deal with. Online pay was so easy & when we were ready to move out, we just had to tell them a few days before. Facilities were clean & well maintained. I would highly recommend!!

Gaena L. | Reservation |
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Freddie, the branch manager, was fantastic! A truck not being returned on time delayed my own move, but Freddy & the whole staff did their best to fix it, ultimately providing storage & compassion. 👍

caron b. | Overall Experience |
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Indoor facility

LINDA W. | Overall Experience |
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Great storage facility with plenty of air conditioning and heat for year round units.

jordan s. | Overall Experience |
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Issues with speaking to the corporate call center and the info that was relayed and carried out vs. in the actual store. Seems like a big problem they should fix soon. The store helped us out though

Cynthia B. | Overall Experience |
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For those that have to climb stairs it would be nice to have a ramp. It's hard to load and off load and load again. Especially if your not s young person.

Xiangyu L. | Overall Experience |
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Personel very friendly and helpful.

adlebert l. | Overall Experience |
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I traveled between three States sometimes more frequently and would miss or would fail to make my payments on time(s) but when I would come back the staff would be most helpful in more ways than one.

No reviews have been submitted for this location.

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