Answer the phone!!!!!!! 16 phone calls before they decided to answer before the call center does and this was not the only time. It is every single day!! 1:36-redialed 21 times before I got them. 4:03-14 tries. Today 36 times redialing before I got them. At 1:15 left a message after countless times redialing, left message for manager to call to settle account. No return call. I probably won't do any referrals.Richard H.
Customer Reviews for U-Haul Moving & Storage of Springdale
Springdale, AR 72764
(@ Springdale/Fayetteville Line)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 8 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kevin M.
I was overcharged. And no one will pick up the phone to explain whyally J.
Customer did not leave a comment.Hayden B.
Customer did not leave a comment.Terry A.
My rental confirmation listed pickup/return as Johnson Hardware in Fayetteville AR. When I arrived to pick up the truck, I was told I had to go to the next town, Springdale, to pick it up. Frustrating and ran me late to my destination.LUCINDA H.
Customer did not leave a comment.Susan S. | Overall Experience
All Uhaul personnel encountered during this rental were polite, friendly, and efficient. If the gentleman that issued the trailer and the young man that received it can be identified by documentation, please recognize them for excellence in customer service!Gary G.
At both uhaul locations there wasn't enough people there the line was more than an hour.Michele K.
Customer did not leave a comment.Cindy A.
I never went to this location. I made my drop off in Boston Massachusetts. I will never use Uhaul again, and I would never advise anyone to use Uhaul. I have been charged due to the ineptitude of the Uhaul staff. I want my information deleted from Uhaul's records.Bradley C.
Customer did not leave a comment.David H.
Customer did not leave a comment.Jose R.
They needed more help when I rented the trailer. The manager said 3 employees didn't show up that morning and he was the only one there.Roy J.
Customer did not leave a comment.GREGORY L.
Your survey should talk about which dates! The guy that checked me in multiple times was great but the girl that did it one time created an issue I had to deal with for almost a month! This location needs management attention. As a former Regional Retail Manager I would be concerned about how this high volume location is being run... except for the guy that always met me with a smile and got me in and out quickly and immediately checked in the trailer. I will either check it in myself or wait on him next time. I never want to deal with these problems again.JOE M.
Customer did not leave a comment.Melissa E.
Customer did not leave a comment.Charles C.
Customer did not leave a comment.Sharon R.
Customer did not leave a comment.Jody S.
This is the location I always use when renting equipment. Occasionally there are wiring issues when doing the hook up, which isn't the fault of the staff. Service is generally slow (except my return yesterday was super fast and helpful) and I think a lot of that has to do with the U-HAUL system needing a serious revamp. Mainly I'd say the employees always seem very unhappy at this location. Which always makes me assume management issues. And for goodness sake let these people have a little music up in the lobby.Wayne W.
Customer did not leave a comment.Max S.
Customer did not leave a comment.Paige M.
CUSTOMER SERVICE IS AWFUL VERY RUDE AND WAITED 30 MINS WITH NO ONE IN SITE UNTIL I STOOD AT THE DOOR WHERE THE RINGER GOES OFF NONE STOP ONCE I DID THAT HE CAME RUNNING!! THE TRUCKS AC WAS OUT AND THE EQUIPMENT IS NOT MAINTAIN!! WHEN CHECKING BACK IN MAKE SURE YOU NEED TO MAKE SURE THE FUEL IS RIGHT BC ITS ON A LITTLE HILL AND THE GAS LINE WILL MOVE!! CHECKING BACK IN AGAIN WAITED 45 MINS UNTIL I ASKED ONE OF THE YOUNG GUYS IF SOMEONE WAS WORKING AND HE CAME IN AND TOOK CARE OF US AND THE OTHER EIGHT PEOPLE IN LINE!! GO SOMEWHERE ELSE THEY DON'T CARE PERIOD!!!christina J.
Customer did not leave a comment.Garrett T.
Customer did not leave a comment.Stephan M. | First Impressions
Customer did not leave a comment.erasmo S.
Customer did not leave a comment.Stephan M.
I rent these small 5x8 trailers a lot going from Tulsa to Springdale. And the guy that has checked me in a few times has done a great job but the lady that took my trailer off on 8/12/22 never checked it in and now it's still pending on my account and I'm wasting a lot of time trying to get this cleared up. And your customer service is awful! I guess my next step may have to be to bring a police officer down there and file a police report for a stolen trailer and them you can clear it out under the insurance I paid for. This has been an awful experience because somebody was too lazy or ignorant to do their job properly!JOE M.
The vehicle rented to me was not running the way it was supposed to, it struggled to shift through gears while the engine revved really loud. The staff at the location were extremely friendly throughout the whole process though, which makes the entire expierence less worry-some.Jacob N.
naSoulaphanh P. | First Impressions
Customer did not leave a comment.Byron S.
Truck leaked and ruined 3 of my brand new beds.Kyle S.
I overfilled the gas tank. As you are charged for not replacing gas used, there should be a credit for over ... replacingThomas K.
Scheduling with the local moving teams was an absolute nightmare and working through UHaul corporate was equally as painful. Staff at the 800-number have been rude on the phone and constantly changed the requirements for them to release my boxes to the local movers. After repeatedly confirming that they would be released, it took my four extra days to get them. Unacceptable.Taryn M.
Great experience. Quick and easy, nice truck.Joseph G.
I had a reservation reserved. I arrive and nobody called me to let me know there was not a appliance dolly available anymore. I had to drive to another location when I had one reserved at that location. I'll be using different moving company next time. Very rude staff and didn't act very professional.Teron C.
Customer did not leave a comment.Larry S.
Customer did not leave a comment.DALE B.
Manager Robert Sweet proves EXCELLENT customer service. Highly recommended this facility.Maurice J.
Customer did not leave a comment.Maria H.
The employees were polite and communicated clearly about the return process.Eugene A.
Customer did not leave a comment.John B.
Good perfectoPablo P.
Customer did not leave a comment.Bryan D.
Customer did not leave a comment.Olga M.
Some new people there are a little lacking, but the people that have been there a long time were very helpfulScott W. | Overall Experience
Customer did not leave a comment.Chris M.
Customer did not leave a comment.johnnie G.
You charged me 236 dollars for driving 215 miles I didn't drive! I drove the truck maybe 20 miles and am being charged way more! I will tell everyone I know to never use this company and the staff is completely incompetentKatelynn B.
Customer did not leave a comment.Martha O.
Customer did not leave a comment.Jaime A.
Customer did not leave a comment.Russell A.
Customer did not leave a comment.Marvin H.
Not get charged $199.50 for a 3 hour 10' van rental. I should have been charged $56.60, but have been charged 3 different times. I would appreciate it if this was resolved ASAP. Not too happy that I was charged for 2 gallons of gas. I only drove the van 9 total miles.Jody S.
Best overall U-Haul experience in years.Robert E.
I turned in my truck before 2pm on 8/14 however I was charged for two days ending 8/15Virginia H.
Customer did not leave a comment.Dawn S.
Customer did not leave a comment.James P.
Customer did not leave a comment.Brian S.
Customer did not leave a comment.Lee C.
Customer did not leave a comment.Brian N.
Customer did not leave a comment.Michael C.
Your team member at this site was very helpfully - but the roadside assistance was the worst - see notes on their surveyCHARLES B.
Customer did not leave a comment.joshua H.
Customer did not leave a comment.Keith D.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Bryan B.
Customer did not leave a comment.Jennifer M.
Customer did not leave a comment.Fay d. | Overall Experience
Robert was super helpful and attentive. Greeted with a smile and was able to help me with all my needs. Thanks U-Haul for hiring people that want to help others. I would go again even if it's just for the service. Robert, Keep up the great work because your work doesn't go un- noticed. Have a great day!!!Victoria C.
Customer did not leave a comment.Bryan R.
The facility is packed with trailer inventory. The attendants were very friendly and helpful. I have rented here several times in the past and it has always been a good experience.Gary C.
Customer did not leave a comment.Rojai C.
The office area was fine. The yard was a little intimidating for somebody who had never been there before...needs better (more visable) signage.jeff G.
Customer did not leave a comment.Joseph M.
They opened 45 minutes late.Lissa G.
Very upbeat and helpful staff. User friendly experience.John M.
Customer did not leave a comment.Carol M.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Gary M.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Pan M.
Very happyBrian S.
Great experience! Very helpful and friendly staff!payton H.
I was scheduled at the wrong location for 9 AM pick up, then when I went to the central location I was told the trailer was not available and then as I was making calls to find another trailer before we left one of your other guys came in and said we got two of them outside right now. Other than that everything was fineJeff K.
We had an awesome experience!Jordan C.
It's not on the location, but U-HAUL needs to do a better job at confirming that truck we reserve will be at the designated location.Jordan F.
Customer did not leave a comment.Deshawna C. | Overall Experience
I feel that this location is putting in the mileage wrong to jack up the price.Harmon F.
Customer did not leave a comment.Bryan R.
Customer did not leave a comment.Alan C.
Used truckshare 24/7 and couldn't access lockbox for over an hour. Customer support didn't help at all and dropped my call at one point. Got extremely lucky opening the box due to a fluky entering of 000. Code provided online never worked. Being in an area I was unfamiliar with trying to get a U-Haul at midnight with terrible customer support... worst U-Haul experience ever. Won't be recommending any time soon.Matthew D.
1st trailer we discoveeed had a homemade repair of rape after we picked up and loaded. The staff found me another trailer and transferred all my stuff. 5 stars for staff.Bob D.
Improve employee morale and training please. The attitude and composure of most employees at this location were awful.Catherine S.
Friendly staff, rented a 10 foot box truck which was in good shape. It had 120 volt outlet and no usb. So you need to bring a USB adapter to charge your phone.DARRIN C.
All employees were extremely friendly and fun to talk to. I would drive for out of my way specifically to go to this location because of the employees.Stewart F.
Start with not charging me for Gas when I added Gas. JerksTodd R.
Customer did not leave a comment.Stephanie D.
Customer did not leave a comment.Richard B.
One of manager needs to learn how to make peoples get more relax without getting stresses .........but two of genareal manager really doing good job to help peoples to keep them deel better to know we all can get done without any worrier.......keep upSean B. | First Impressions
Customer did not leave a comment.greg P.
Customer did not leave a comment.Larry B.
Customer did not leave a comment.Katherine W.
It seems the facility is a bit under staffed. But the workers are very helpful and doing the best they can, with the work load and 100 degree heat.Terry R. | First Impressions
Customer did not leave a comment.Dena r. | Overall Experience
Customer did not leave a comment.Hollie P. | Overall Experience
It was chaos. I had paid for a month but they removed me from the system and rented the unit to someone else. Trying to get it fixed was a nightmare. Management is completely unprofessional.Glenda H. | Overall Experience
The General manager of that store is very helpful.MITCHELL T. | First Impressions
Everyone was always helpful and kind. Thank you!Cara S. | Overall Experience
Customer did not leave a comment.harrison b. | Overall Experience
The unit was not unlocked and there was no padlock in the unit as stated in my confirmation text. These were not a huge inconvenience, just thought I’d point it out that the process was not what was stated. Staff members were super helpful and polite.Alicia S. | Online Move In
Customer did not leave a comment.KIMBERLY C. | First Impressions
The sliding doors to enter were broken we were told to go to the back doors the ramp was blocked there was not easy access since the front doors were broken. Then we had to wait for the manager for 20 minutes to come and take a lock off the unit so we could put our stuff in there. The manager was not onsite because it was 6 pm looks like the employees should have had the proper keys to assist with lock removal. The employees that were there was nice and did apologize. It was just a very stressful day after driving 5 hours there and then having to wait for someone to come and remove a lock when there should have been keys left there.CHERYL L. | First Impressions
Customer did not leave a comment.Linda O. | First Impressions
Customer did not leave a comment.Kikue J. | First Impressions
I did not find the app to be user-friendly at all, and I had to enlist the assistance of on-site representatives in an effort to complete the initial process. I don’t appreciate the hidden fees at all. However, the assistance I received from the on-site staff more than made up for the issues I had with the app. They also helped when I had problems with other customers while moving into the unit.Miles O. | Online Move In
Customer did not leave a comment.David S. | First Impressions
Good management, excellent service 5 stars..andre v. | Overall Experience
Great Staff and Always willing to help.Amanda j. | Overall Experience
Thanks Dedrick! :)lisa H. | First Impressions
Paid two months of rent in June for July and August. In September went to the facility and paid for September. Then on September 3rd corporate took two months rent out of my checking account saying we were two months behind. But according to the general manager we were current and had never been behind otherwise we would have been charged $60 for two months late fees and $50 to reinstate our storage rental. That never happened so obviously the guy that took the two month payment didn’t show it on the account with uhaul corporate.Clint K. | Overall Experience
Everybody knows moving sucks your people at least made it somewhat bearableLoretta K. | First Impressions
Customer did not leave a comment.michael s. | Overall Experience
Talked to 1 person they said they didn’t have the size unit I needed and my wife talked to someone else and they found the unit I needed 😏Curtis W. | First Impressions
The new manager,Dedrick (I think his name ?) is wonderful. Truly cares about customer service. He also has a staff that are all helpful and friendly as well. I would recommend this location and I would use again.Kale L. | Overall Experience
Customer did not leave a comment.Diana H. | Overall Experience
Dedrick was real nice, and very helpful. He was willing to listen, and address any concerns. He also provided effective solutions, when it was necessary.Walter H. | First Impressions
Customer did not leave a comment.carl k. | First Impressions
Customer did not leave a comment.MECO M. | First Impressions
Great storage unit, Friendly staff and exactly what I needed. I felt safe going to and from the storage unit.Madison S. | Overall Experience
AWFUL. Second time we've reserved equipment here and they have not had it. Terrible customer service, inconvenient, dry staff, poor facility. If I could give it zero stars I would.Victoria S. | Overall Experience
Customer did not leave a comment.ROXANNA R. | Overall Experience
Called to set up autopay and they didn’t do it so we got charged a late fee when it was time to pay.Crystal M. | Overall Experience
Everyone was friendly and helpful. My only complaint is I requested a storage unit located ground level because I'm storing large appliances and was told there was one available. when I checked in after paying I was informed it was upstairs. I'm a small woman and had to move them upstairs.Amy C. | First Impressions
The person was very helpful and very friendly. I was very happy with my service.Joyce W. | First Impressions
todo muy bien exelenteyoel f. | Overall Experience
Customer did not leave a comment.TONY M. | Overall Experience
The check-in experience was awful.Annette O. | Overall Experience
Dedric was super funny and nice! he was really helpful when it came to getting everything gathered and teaching me how to go about things.Kimberly L. | First Impressions
The check in process was a joke, I was in line for over 20 minutes, then it took the person a long time to find my reservation, which I did online. I also purchased a lock, that was not there, the General Manage said he was going to go to another location across town and would have it in 30 minutes. When I returned after 4 hours, a new staff was there and i had to explain the situation two more times and no one still had the lock. Move my things in and still no lock. My husband had to run to Walmart for a lock and still made it back before the General Manager. Austin the final person that helped me was very nice and seemed genuinely sorry about all the issues and refunded my money for the lock. Nice facility, but the management was a joke. This was the worst customer experience I had in a long time. Moving should be the hardest part, but checking in to U-Haul was the hardest thing.Annette O. | First Impressions
Customer did not leave a comment.Mark D. | Overall Experience
Great staff ! Very polite and professional.finish l. | First Impressions
My reservation was given to another customer and it took 45 minutes to get it straightened out. Additionally, the process for our storage unit was not well explained plus it wasn't even accessible when we initially wanted access.Victoria S. | First Impressions
Customer did not leave a comment.MELISSA W. | Overall Experience
Customer did not leave a comment.Cindy B. | Overall Experience
Customer did not leave a comment.TONYA N. | Overall Experience
Customer did not leave a comment.linda n. | Overall Experience
Customer did not leave a comment.Patricia B. | Overall Experience
Customer did not leave a comment.Annette A. | First Impressions
Customer did not leave a comment.Brian W. | Overall Experience
Thank youMARY D. | Overall Experience
Good price and servicesJesus G. | Overall Experience
Customer did not leave a comment.Kathleen S. | First Impressions
Customer did not leave a comment.Dakota r. | First Impressions
Customer did not leave a comment.Amy Y. | First Impressions
They have good deals and very happy I went thru uhaul for storage and moving truck.Laura I. | First Impressions
Customer did not leave a comment.Rebecca L. | Overall Experience
Customer did not leave a comment.sheri j. | First Impressions
Customer did not leave a comment.Leander S. | First Impressions
Good customer serviceJackson A. | Overall Experience
I appreciate how helpful everyone was The manager went above and beyond to get our u-boxes delivered and picked up in a timely manner. The manager was always helpful when we came in. The staff were also attentive. They even helped me open my storage door that was too heavy for me. 'The u-boxes were a handy way to move from Oregon to Arkansas. The process took 6 months from the time we loaded 1st box (we used 3) until we just cleaned out storage unit this week. Thank you so much!Debby T. | Overall Experience
Customer did not leave a comment.Kevin H. | First Impressions
Customer did not leave a comment.Steven M. | Overall Experience
Customer did not leave a comment.Antwione C. | Overall Experience
Overall great, there was a small disconnect between the U-Haul corporate site and the franchised location which the staff resolved promptly. - I didn't know I needed to check in first with my code then I could input the code by the entrance to gain access to the facility.Gregory W. | Online Move In
I asked the guy would I get a refund for partial months rent he said no. He said that is “uhaul” thing.shawna b. | Overall Experience
Customer did not leave a comment.Michelle P. | Overall Experience
I came to rent another unit same size/temp control. New guy was trying to be helpful but: rented me non climate ,moved me out of my several year unit (he asked if I wanted to take care of nearing rental fee) but rented me another unit.Noticed charges were wrong and called.. spoke to manager, he said would take care of.. got notification but money difference has not hit account.. I think it’s $5 and truthfully after moving things from one unit to another I am done dealing with it. Do not want anything’ or want to cause trouble as life is too shortWILLIAM D. | First Impressions
Customer did not leave a comment.Martha J. | Overall Experience
Customer did not leave a comment.Bryan W. | First Impressions
Some of the employees were unprofessional at peak times but all in all ok experienceallen n. | Overall Experience
Great storage space for the time we had to store our items, great place!Brandon M. | Overall Experience
Customer did not leave a comment.Martha J. | First Impressions
Freddie was kind, funny and great to work with. Thank you!Rachel M. | Online Move In
Customer did not leave a comment.BRAD L. | Overall Experience
The workers did not know what they where doing. It was like they where running around with their heads cut off. There was a line out the door and the computers kept losing people's orders. I was charged twice for one thing.Misty b. | First Impressions
Stairs + stuff = sucksRebecca L. | First Impressions
I had to have a storage unit for abt 3 yrs. Once, someone moved things into a unit next to mine, and his stuff had roaches, and they got into my unit. I told the mgr, Freddie, and he went and got 2 bombs and set them off in my unit, then gave me another unit the same size to move my belongings to. It kept my belongings from getting infiltrated with roaches, and I am very grateful to him. This was at the U-Haul on Twin City Ave. in Springdale, AR.Patricia S. | Overall Experience
Overall we had a good experience but this comment is directed to management and not the employees. The only downside was on our move in day. It was the 1st day of the month and there were only 2 people on staff to handle the crowd. It was a 30 45 minute wait in line, (at least) to get to the customer service rep and this was after a tiring cross county move. The staff did seem to answer everyone's questions and didn't rush to get to the next customer. I truly felt sorry for them as everyone (young, old and those with children) just needed to be waited on so they could get done and out of there. We were there 3+ hours past closing and the crew still had customers waiting and trucks to check in. I would assume that the first and end of months are ALWAYS hectic and feel the store should be fully staffed to provide a better experience for the customer as well as less stress for the staff.Gary K. | Overall Experience
Only concern was the “climate control for comfort” was 45° to 80°+. Should just call it rainproofCody C. | Overall Experience
Very professional and very helpful! I would recommendbrad b. | First Impressions
Customer did not leave a comment.Tiffany W. | Overall Experience
On monday I did came to the store and someone askme how she can help me, I told her that i need to speak to MR Fredy, At that time i dint know who is mr Fredy but when i answered to the nice lady; everyone silence for a minute, after i see no one wants to talk to me, i ask: “ is he here” then Fredy starts to talk to me , he was there sit doing something at his computer, he talk to me unfriendly and stated that he is attending an other customer on the computer, ( I asking somebody from customer service call me please to do more details 4795309427) . again all this stared saturday when i went to the store and ask my refouns of 2 months that i pay in advance, an employee call Fredy and after the employee finish the calling, he said to me tha his boss told that the sstore do not have a sistem to refound my money and that star the problem saturday and finish last monday. Please have someone call me , in order this bad experience do not happened to an other customersmiguel b. | First Impressions
Everyone seemed nice, but they very obviously didn't know what they were doing. One lady didn't know which application to use to start a reservation for a storage unit and tried to rent me a truck before being corrected by a coworker. Another lady called her district manager three separate times while we were there for things that should have been able to be handled on site. She also didn't know where my storage unit was. By the time she found a map, I had already found my unit myself. The third employee who set up my unit seemed confused as well during the reservation process and had open wounds on his dirty hands, which is concerning during the COVID-19 pandemic. All the people here need to be better trained and more competent in their duties. I understand there were two people in front of me, but it should not have been a 30 minute wait time to be served. The employees seemed perpetually confused, and struggled to do basic tasks like unlocking trucks and printing copies of contracts. I spent two hours at Uhaul, when I should have spent 45 minutes, max. I'm a college student, so my parents drove five hours to help me pack. My experience here put us so far behind schedule that we had to spend an extra night traveling back home. The facility was nice, but the customer service was terrible. I would never rent anything in store from these people again. The only bright side was the free month of rent.Jailyn F. | First Impressions
Great 👍Kalon A. | First Impressions
Customer did not leave a comment.Pam G. | Overall Experience
The facility is spotless and the staff is fantastic!! I highly reccomend!!ELAINE C. | Overall Experience