Customer Reviews for U-Haul Moving & Storage of Springfield

4,984 reviews

914 Boston Rd   Springfield, MA 01119
(Directly across from Napa Auto Parts)

(413) 783-0973

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(413) 783-0973

914 Boston Rd
Springfield, MA 01119
(Directly across from Napa Auto Parts)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Hector P. 
Rating:
5.0

Great customer service. I will definitely rent again in the future.

Steven T. 
Rating:
5.0

Nothing. I've had to rent U-Haul equipment three times in last two months. Each time has been a pleasant experience. It seems they are pretty short staffed over there but they're still super efficient. I had the pleasure of working with the employee Darrell Smith two out of the three times I was there and he went above and beyond to make sure I was all set with everything. He was very friendly and courteous! I really appreciate his kindness and willingness to help me and explain everything to me. Good customer service is hard to find these days so It definitely needs to be recognized! Keep up the great work!

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

edwin M E. 
Rating:
5.0

Everything was great and all three staff members were helpful and courteous.

James M. 
Rating:
5.0

Derell is amazing

Julius W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Karen P. 
Rating:
5.0

Customer did not leave a comment.

LUMARYS F. 
Rating:
5.0

Friendly

Brad J. 
Rating:
5.0

Customer did not leave a comment.

Denise B. 
Rating:
5.0

Customer did not leave a comment.

Amber V. 
Rating:
5.0

I was very happy thanks

Dennis L. 
Rating:
5.0

Great customer service. Easy in and out.

Robert C. 
Rating:
5.0

Great services as usual!

Zhan L. 
Rating:
4.0

This location has really really friendly people working there. Its nice!

john P. 
Rating:
5.0

The check in web process was very hard to navigate, I kept receiving an error message that the application could not verify my location so it wouldn't let me electronically check in the truck. It was very frustrating, after 25 minutes my husband just to photos in case we had an issue with the return.

Kimberley S. 
Rating:
5.0

Customer did not leave a comment.

billy B. 
Rating:
3.0

Check in to drop off truck was difficult and I got charged the 20 extra fee regardless

YEZZENIA C. 
Rating:
5.0

15' truck was aged. Drifted to the right while driving. Loud! padlock didn't lock, but didn't need to use it. It is time for a thorough going through of this vehicle and fixing issues. Next time I will look more carefully at the truck that is being offered. All staff at the location were excellent.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Skyla Y. 
Rating:
5.0

Customer did not leave a comment.

Daisy P. 
Rating:
4.0

Rented from Boston Road Location 3 to 4 times. Staff is always helpful. Equipment OK, Some recent, some rather old. Gets the job done.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

PhyllisMarie M. 
Rating:
5.0

Customer did not leave a comment.

Virmarit D. 
Rating:
5.0

Customer did not leave a comment.

Megan B. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

Great staff, clean equipment, and amazing ac in the trucks.

Olga K. 
Rating:
5.0

Friendly and efficient.

doug B. 
Rating:
4.0

Customer did not leave a comment.

johnathan T. 
Rating:
5.0

Everything was quick and easy.

Dwight H. 
Rating:
5.0

No comments

Alexis D. 
Rating:
4.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Nothing

ZEALDA C. 
Rating:
4.0

Truck was clean and ready to go. UHaul still makes you go to the counter to retrieve the key 🔑, even with on line check out. No express line or designated area so you still have to wait.

Adam M. 
Rating:
5.0

Make sure you serve customers according to there arrival and not jump whomever first. I was one that was there at 8:30 not realizing they open at 9 so when they finally opened about 10 ppl jumped through the door before me and I was last to be attended. Should have numbers at door for those who arrive can grab and get served accordingly. Other than that it was a pleasure.

Hector P. 
Rating:
5.0

Customer did not leave a comment.

russ W. 
Rating:
3.0

Better return options... my phone died and i was charged

Candace S. 
Rating:
5.0

Brent and Darrell were both very friendly and helpful

Jason C. 
Rating:
1.0

First of all the cabling wasn't working when uhaul connected to my truck and spent the next hour re wiring the trailer. Then the uhaul employee told me if I returned it the next day even after hours i would only be charged for the one day, which I did. I was charged for both days regardless. I called to complain and uhaul said the manager from the location would call me back, but no one ever called me back. At this point I would never recommend this location or Uhaul Maybe if someone had called me back to explain I would've been satisfied, instead you stole an extra $60 from me congratulations hope it was worth it.

Chris B. 
Rating:
5.0

All of the staff are very professional

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Hector M. 
Rating:
3.0

Lots of traffic to get to the U Haul center. Would prefer a easier way to get there. But, you have to be centrally located and for that Boston Rd., Springfield is very good. The service was very good and so are the employees. Very polite and professional. Thanks U-Haul

suzanne P. 
Rating:
5.0

Customer did not leave a comment.

cheryl S. 
Rating:
5.0

The staff there are very prompt and friendly. My guy Juan Torres was great to deal with. He was very helpful when I picked up the trailer and even was there the next day to help me disconnect the trailer when I returned it.

MACK S. 
Rating:
5.0

Customer did not leave a comment.

JOERG B. 
Rating:
5.0

Isaiah was awesome. He was very polite and helpful. And his co-worker was also very nice and friendly, but I didn't read her name tag so I can't call her by name. Great, easy, affordable experience.

Elizabeth M. 
Rating:
5.0

Nothing everything was perfect and costumer service grate , 5 star customer service.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

Amber F. 
Rating:
5.0

Customer did not leave a comment.

Tanika M. 
Rating:
4.0

easy pick up and drop off. Great customer service.

Anthony G. 
Rating:
4.0

Staff was very polite and helpful.

Gayle S. 
Rating:
1.0

Customer did not leave a comment.

Joseph H. 
Rating:
1.0

Get rid of Nicholas Strange He was the worst assist manager I have ever dealt with in my entire life! I will NEVER use uhaul ever again and will spread the word on how horrible Nicholas Strange is

Gladys V. 
Rating:
5.0

Great experience!

Brian T. 
Rating:
5.0

The 2 young Women; the service rep and the cleaning lady are outstanding hard workers. They treated me very professionally and I was impressed with how clean the showroom and the storage facility was I was expecting to be in and out of there I just have a regular transaction and consumer experience However, they're great personalities and attention to detail kept me there and I shared some stories with them as I was impressed with them

Fred B. 
Rating:
5.0

Customer did not leave a comment.

Dwight S. 
Rating:
5.0

Sales reps were very professional & pleasant and still created a welcoming environment. They answered every one of my questions nicely.

Andrew B. 
Rating:
5.0

Staff was awesome as was as usual the equipment too.

William B. 
Rating:
3.0

I went to go gas up and notice the gas cap was severed off so it was tough trying to get cap off, so wasn't carefully inspected before rented

Daniel E. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

Carmen B. 
Rating:
4.0

The U-Haul truck was kind of shiesty. It shaked, made some weird noises and honestly it felt unsafe to drive. Other then that every employee was friendly.

Joey B. 
Rating:
5.0

Excellent service very pleased thank you!

KAREN M. 
Rating:
5.0

Customer did not leave a comment.

Taylor C. 
Rating:
5.0

No complaints

Cameron S. 
Rating:
4.0

Customer did not leave a comment.

SUSAN L. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Everything was very satisfactory.

Peter K. 
Rating:
5.0

Quick pick up and easy drop off. Staff very helpful and friendly.

Lynn B. 
Rating:
4.0

Customer did not leave a comment.

Julio A. 
Rating:
5.0

Great experience efficient and friendly

James F. 
Rating:
5.0

Customer did not leave a comment.

Chad H. 
Rating:
5.0

N/a

Lourdes O. 
Rating:
5.0

Customer did not leave a comment.

Dwight S. 
Rating:
4.0

Customer did not leave a comment.

Teresa A. 
Rating:
5.0

Customer did not leave a comment.

NELIDA R. 
Rating:
5.0

The service was exemplary.

Alma C. 
Rating:
5.0

Complimentary coffee

John C. 
Rating:
3.0

The roof of the truck leaked when it rained and water got in and ruined our mattress and couch, now we have to buy new ones and the people assisting me couldn't care less.

NICHOLAS K. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Xiomara F. 
Rating:
5.0

Amazing employee

jorge C. 
Rating:
1.0

Make sure the wipers had rubber and all brake lights an blinkers worked !!!!! IT HAILED and I had poor blades on wipers

alberlta L. 
Rating:
5.0

This location is one of the best U-Hauls I have ever used, and I have been all around the USA. BRENT Lang is a professional General Manager and an Asset to this company. He always treats me right. He deserves a superior performance award. Along with his crew. AGR

ALAN R. 
Rating:
5.0

Excellent customer service!

FRED M. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY M. 
Rating:
3.0

Customer did not leave a comment.

Ana L. 
Rating:
5.0

Customer did not leave a comment.

Fredrick V. 
Rating:
5.0

Reliable and nice staff!

Giana N. 
Rating:
5.0

Customer did not leave a comment.

ESTHER M. 
Rating:
5.0

Customer did not leave a comment.

DENISE G. 
Rating:
5.0

Nice people to work with

MICHAEL H. 
Rating:
5.0

Very good customer service

MIGUEL G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOS P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnnie C. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Quick and easy return. Staff was friendly and prompt.

Brenda V. 
Rating:
1.0

Over charging even after I left the gas tank filled poor customer service will not recommend to anyone

Melissa G. 
Rating:
5.0

Very helpful and understanding!

David K. 
Rating:
5.0

Customer did not leave a comment.

Jenna J. 
Rating:
5.0

Customer did not leave a comment.

Kimesha C. 
Rating:
5.0

Customer did not leave a comment.

MARIA D.  |  First Impressions 
Rating:
5.0

Yo siempre que me voy a mudar cuento con ustedes son los permite excelente muchas gracias

MARISOL D.  |  First Impressions 
Rating:
5.0

N/A Great staff !

Andrew V. 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wilfredo F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P.  |  Overall Experience 
Rating:
3.0

Your stuff will be secure from people. Location is convenient. Beware… with inside/outside storage. The place definitely has rats. The rats will poop in and all over everything. Make sure to wrap every single and have nothing opened for rats to jump in.

TrudyAnn E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SYLVAN H.  |  Overall Experience 
Rating:
5.0

Working with Brent was always a pleasure, I would say he went above and beyond during the three years I was there. The staff was always pleasant to deal with and helpful. Would definitely use U-haul Boston road again if needed. A huge thank you, and would definitely recommend this store. I was there three years and my stuff came out in the same condition it was stored in. No smell, no damage.

Linda F.  |  Overall Experience 
Rating:
3.0

No lighting INSIDE unit so I couldn't see well when I would search for things I had to bring stuff on on narrow walkway to search through my things and roofing inside unit was horrible no access to a bathroom near storage units only in office area which had limited hours.

GLORIA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meiling R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lukesha M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert b.  |  Overall Experience 
Rating:
5.0

Thank you to Luz and all the other employees that work there

alberto p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chelsea D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DIANE J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHANNA D.  |  Overall Experience 
Rating:
5.0

Nice customer service agents, very polite, answered all of my questions, very helpful.

Edith S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ELENA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

celine r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIGUEL G.  |  First Impressions 
Rating:
5.0

Easy quick and the staff was super helpful. They all worked well together and made everything happen very quickly.

Kyle Q.  |  First Impressions 
Rating:
5.0

My belongings were there for 11 years and pretty much the same condition as when I originally put them in there. I would highly recommend your facility. Thank you for your services

anthony e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAVISTDEE R.  |  Overall Experience 
Rating:
4.0

Nicholas at UHaul of Springfield was very kind, professional, and helpful as he explained my storage options, and reviewed my initial online order, while exuding patience. Thank you for your service.

Mauirce P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pedro C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynne K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

olivia c.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BRANDON L.  |  First Impressions 
Rating:
5.0

Staff is fantastic very friendly an always answered all my questions

DEVIN H.  |  Overall Experience 
Rating:
5.0

Brent was absolutely wonderful to work with!! He was professional, helpful and couldn't have been better! Your organization is lucky to have him!@

HANNAH N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LASHANDA L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Courtney A.  |  Overall Experience 
Rating:
4.0

At a time when I really needed help you all was there and I truly mean that thank you

Gaile A.  |  Overall Experience 
Rating:
1.0

I am not the customer listed, I tried several times to get my number out of their system but it never happened. I received many calls and was never successful in getting my number out their system and even was sent this review as result.

Stephanie C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MILDRED R.  |  First Impressions 
Rating:
5.0

Guy at the counter is a rock star of customer service. 2nd encounter. He is the real deal

Eric P.  |  First Impressions 
Rating:
5.0

I was very happy with the service they provided for me.

Anthony S.  |  First Impressions 
Rating:
5.0

Great service great customer service as well one of the staff was able to assist with moving which is really helpful on a busy day that they had and mrs. Keisha and her staff was very efficient Miss Keisha and attended.

nancy b.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Moniqua J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELISABET R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sasu E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guillermo Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALBERT W.  |  Overall Experience 
Rating:
5.0

GRACIAS MUY AMABLES

lucey m.  |  Overall Experience 
Rating:
5.0

Excelente 👌

RHAIXA C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Vanessa A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aleishka S.  |  Overall Experience 
Rating:
4.0

Luz was great

Catherine S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lashanda l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

june s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chrislena h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana M.  |  First Impressions 
Rating:
3.0

When I made the reservation they set 1st month free ,, When I got there they say they don't do that anymore...

ALBERT W.  |  First Impressions 
Rating:
5.0

Everything went well, not an iota of grief. helpful when needed. Definitely the go to place for storage and rentals

NORMAN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rickford F.  |  Overall Experience 
Rating:
5.0

Friendly staff good service

hector o.  |  Overall Experience 
Rating:
5.0

Brent was a very dedicated supervisor at the Springfield Boston road facility, Him and and his crew members do a great job on helping all customers with any questions and take pride on solving any issues. I would definitely keep bringing my business back to Boston road uhaul and would definitely recommend that branch.

Michael C.  |  Overall Experience 
Rating:
5.0

The manager goes above and beyond to fix problems and help

OCTAVIA J.  |  Overall Experience 
Rating:
5.0

Some confusion at the start for my storage but Brent quickly straightened it out. We went over the procedures and protocols and all went smoothly moving items into storage. Overall a good experience for me after a death in the family. Thankyou Brent. Norm Hamel

NORMAN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joselyn S.  |  First Impressions 
Rating:
5.0

There was a girl who help Me a lot Luz Ortiz she is a great person I will recommend her all day long

Wanda Z.  |  First Impressions 
Rating:
5.0

Everyone was so kind and understanding of my circumstances and were extremely. If I should ever move in that area again this will be the only place I will do business with.

Shelia M.  |  Overall Experience 
Rating:
5.0

The whole process went smoothly and the staff was helpful and professional. Thank you!

Elizabeth T.  |  First Impressions 
Rating:
5.0

Very professional, courtesy, and considerate staff...keep it up guys...

RAWLE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jerry s.  |  First Impressions 
Rating:
5.0

Everyone I spoke to was so helpful and polite something that is rare thank you very much

Gaile A.  |  First Impressions 
Rating:
5.0

Brent was so helpful and polite while helping me pick out my storage unit. Great employee and so professional.

Lucy V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wanda f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karli H.  |  First Impressions 
Rating:
3.0

I didn't have any trouble with the storage facility part of my contract. My issue is with the truck that I rented out on Saturday to move out my belongings. The truck was dragging to shift from 2-3 &3-4 gear and before I would put my foot on the brakes, the truck would jerk. Then the keys was stuck in the ignition. I believe I should be compensated money wise for the headache I went through with this truck. I don't know how it passed inspection. Since 1073 I have been a customer of u-haul loyaly. It's unfair.

Wanda A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff C.  |  First Impressions 
Rating:
3.0

manager is friendly and willing to help.

OCTAVIA J.  |  First Impressions 
Rating:
1.0

AWFUL! Was issued a 210$ credit instead of the refund I was supposed to receive after renting a truck and “free month of storage with truck rental” was apparently bs. Had to pay for my storage unit and was told I was going to be issued a refund and instead a credit that I DONT want to use because I will NEVER be using uhaul again. Not to mention being locked out of my unit when it was paid ?!?! NOT HAPPY A CUSTOMER !!!!

Halley P.  |  First Impressions 
Rating:
5.0

We couldn’t have asked for a better experience. Staff here is super accommodating and helpful. We rented a truck to help us move and even packed up the other storage unit we bought at a different business and reserved a new one at this Uhaul location because of their service and convenience. I highly recommend

TIANA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natalie E.  |  Overall Experience 
Rating:
5.0

If I had to rent a storage room again I would go to U-Haul.

joyce h.  |  Overall Experience 
Rating:
5.0

Overall great experience!!

Christine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lourdes C.  |  Overall Experience 
Rating:
5.0

The young man that intended me he was very polite and courteous well-mannered and very helpful 😊

Mildred R.  |  First Impressions 
Rating:
5.0

Good customer service.

Tykie G.  |  Overall Experience 
Rating:
5.0

Brent was amazing ...great customer service ... great communication skills and very helpful

Felicia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lorimar m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wanda A.  |  First Impressions 
Rating:
4.0

good review for everyone very helpful

Nancy A.  |  Overall Experience 
Rating:
5.0

If I had to change anything, it would be the directions to get to the lockers. Its similisr to a maze. Additionally, the manger went above and beyond to satisfy a grievance

clarke h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John H.  |  Online Move In 
Rating:
5.0

It should be open at least 2 hours later.

BEVERLEY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICKI C.  |  Overall Experience 
Rating:
5.0

my first name is spelled wrong and my address is wrong. Here are the correct spelling and address: RHODA E HAYNES 80 COLTON STREET SPFLD MA 01109 please correct these thanks

Rhoda H.  |  Overall Experience 
Rating:
5.0

Brent and Kecia were GREAT! and the rest of the staff too.

David S.  |  Overall Experience 
Rating: