Customer Reviews for U-Haul Moving & Storage of St Albans

Rating:

4.0

The guy was there to shut off the elevator in the middle of us loading the uhaul. He waited for us but was rude saying he was doing us a favor by waiting to shut off the elevator. We pay almost $102.00 a month for storage and had he shut it off after paying for a uhaul. I would have called corporate

Rating:

5.0

Best job friendly people love the service keep doing great job

Rating:

2.0

Poor customer service the day of pick up will prevent me from returning to that location

Rating:

2.0

The two employees when I first went in were friendly and helpful but the one that checked us in needs to take a class in dealing with customers.

Rating:

1.0

It would take too long to type out all the things wrong with our experience

Rating:

5.0

Honestly, this rental was 8 months ago - I don't know why they emailed me today asking for a review. The location is nice enough and they have everything you need. They just aren't real timely with their review reminder emails, apparently.

Rating:

5.0

If you call Uhaul of saint Albans there is no option to speak to someone!!!!!! There needs to be an option to speak to someone!!!!!!

Rating:

5.0

Thank you!

Rating:

5.0

Professional and very helpful. Nothing to improve. Wouldn't change a thing! Thank you!

Rating:

3.0

Overall ok

Rating:

4.0

Right now i can't think of anything to make it any better

Rating:

4.0

One of the service personnel at this location helped me find a storage unit to keep my stuff in. She also told me about the free month rental for any one way rentals I had during the last year. I had 3 and she wanted to know which rental would I like her to put the first month of free rental toward. She then spoke with my fiancé about it while I was trying to unloaded the 10' truck we had returned. Now the manager has said that you won't stand by your deal of a free month for each one-way rental within the last year.

Rating:

5.0

Rented a unit for 4 years and had no problem but when I rented the uhaul I was very upset at the way they handled it!

Rating:

2.0

First off the bed of the truck was filled with snow...it took over an hour to clear the snow so that the bed was usable. The contracted rate per mile over 100 miles was was changed at drop off from .39c to .79c. I called to inform about weather conditions and that I would be 2 hours late and they charged me for an entire day. My contract rate was $285 for a pickup truck and trailer. My final bill was $730...I made multiple calls to Uhaul's and attempted to speak with a manager with no resolution nor follow-up from Uhaul. I've rented with Uhaul's 4 separate times in the past two months and this was by far my worst experience. I'm hoping that someone in senior management will look into this matter and so right by me as a loyal customer of Uhaul.

Rating:

5.0

The guys working the evening shift on 02/10/2021 were fantastic and went above and beyond to help me out.

Rating:

5.0

The two gentlemen working that day were very helpful with loading my auto onto the auto dolly. It was very much appreciated.

Rating:

5.0

We bought a mattress; the delivery fee was $75, and may have taken a day or two to be delivered. We simply went down the block and rented this truck, brought the mattress home, and dropped off the truck in the space of an hour; and it saved us about $25! Thanks so much!

Rating:

5.0

Great staff and speedy service. Thanks!! Wound recommend!!

Rating:

4.0

put a spare on the trailer.

Rating:

5.0

Very helpful and courteous!

Rating:

5.0

Tyler Lemaster was out standing, friendly, helpful, and deserves a raise!

Rating:

5.0

I liked my storage unit being inside and it was easy to access after hours when necessary.

Rating:

4.0

Tire pressure on the truck was low. The staff was helpful, but did not walk through the truck with me.

Rating:

3.0

Staff not wearing masks when sign on door clearly states masks must be worn. Manager and staff very rude.

Rating:

5.0

They were a pleasure to deal with...very helpful and very courteous.

Rating:

5.0

Only reason Im commented on truck was the truck rented by other people that never paid bill on truck an Uhaul had time getting Equipment back I got feed they owed paid an rented truck they already had with stuff In the truck still . Got the truck rental my name took truck people stuff out truck . Return truck same day back Uhaul I was very satisfied with the way Uhaul Management took care issues they was very professional in there job.

Rating:

1.0

The man was completely rude. He ran off on his little motorized scooter and assumed we would know where to turn in the back to return the equipment where he wanted it. He just sat there once we got in the back to drop the equipment. We will never use this location again. No need for rudeness.

Rating:

5.0

Nothing comes to mind. Step by step the service was Excellent from the greeting to the final closure of the contract. Looking forward to doing business with you again. Thanks for your service

Rating:

4.0

The truck steering had a lot of play in it and you had to slam the drivers door a few times for it to shut completely. Other then that the truck was clean

Rating:

5.0

No improvement needed

Rating:

5.0

All interaction with U-Haul were good. My only issue was with the website Tried to login to return truck, kept telling me my email did not exist, when it did as I received emails confirming my information. Not sure of the issue, but was not happy about that part of the procedure not working.

Rating:

5.0

Need more help the day after Christmas.

Rating:

5.0

Again, outstanding service. The representative who checked me in was very courteous.

Rating:

5.0

Have more people working in store but other than that y'all were excellent!!!

Rating:

5.0

Fast and easy return

Rating:

5.0

They work good as a teamwork. Good leadership down there.

Rating:

4.0

Everything went smooth or the move in.

Rating:

5.0

The check in process was as pleasant and easy as could possibly be. A great experience

Rating:

5.0

Great experiences

Rating:

3.0

Your website allowed me to select to check in from my mobile phone. I went to pick up the van. I could find no instructions of how to get my van, so I called U-Haul. Of course i was on hold for 15-20 minutes. Finally someone answered the phone and explained that this location is not equiped to do "mobile check in" regardless of what i had been sold on the internet site. So, I put on my mask and went in. Of course by now there were several people ahead of me and I had to wait another 15-20 minutes. My only other problem is that the tires on the van were not in great shape and the tire pressure alarm was on. They assured me it was "only a sensor". If that's the case then why not fix it. They have a garage. I am checking n/a because there is no maybe box for reccomending.

Rating:

5.0

The truck was clean and was in excellent condition.

Rating:

5.0

Have an easier way for customers to drop keys off when using the mobile app to return vehicles.

Rating:

4.0

As big as the new place is it is hard to get into with route 60 traffic. Not sure what can be done.

Rating:

5.0

Used the Drop off and leave and it's easy

Rating:

1.0

They were suppose to return 20 dollars to me i never got it.

Rating:

5.0

The staff was great and very helpful. I had questions they easily answered. and the helped with returning moving items I no longer neede. All with a smile and calm kind voice. Grest experience.

Rating:

3.0

Have the workers more friendly and answer the phone when you try and call for a question about returns and I was on hold for 10 min and I just hung up and I was already a customer and had truck

Rating:

5.0

Austin letting us get our things out of our U-HAUL was the first break we had all summer. He was a blessing and can’t thank him enough. Only complaint I have is that when signing up a new customer for storage rental the times and upgrades should be gone over and just the whole how to should be explained more thoroughly. Just my opinion tho. The day we moved out of the rental they were very busy and another employee took the time to help my husband and I lift a few heavy items and was very helpful. Thank you to all the St.Albans staff !

Rating:

5.0

Everything was great!

Rating:

5.0

Very helpful staff

Rating:

2.0

Ensure that the trailer is attached correctly to avoid injury or death of user.

Rating:

5.0

Rented a van for a couple hours. The process was quick and easy. The van was a newer van, very clean and drove excellent. The return process and billing... again quick and easy.

Rating:

4.0

I think they should bring the vehicle to the front of the building. It was in the side lot and I rented an appliance dolly and had to walk it to the truck and lift it into the bed of the truck by myself. I am a 58 year old woman. I was able to do it but think they should have offered to do it for me.

Rating:

4.0

Nothing the rates were great i will recommend an use again

Rating:

5.0

I had a great experience overall. Not anything to improve. Austin Dorsey was a big help in getting me the equipment I needed and providing good customer service.

Rating:

5.0

I got a better estimate on the cost of renting the truck in the store than I did online. The online quote was almost a $100 dollars higher. The man who was helping me was awesome.

Rating:

5.0

Cab of truck had a very strong smoke smell from cigarettes. The truck was fine other then that .

Rating:

5.0

Great service people were great, the car hauler worked, but the tires shook to the point it was hard to stay on the highway! I told the guy I returned it to as well

Rating:

5.0

The heat did not work in the truck I rented an the brakes needs looked at. Barely hit the brake an it slings or catches. Worse thing was the heat not working. Wouldn't have minded if it wasn't cold

Rating:

5.0

It was a fast efficient experience renting a truck from Uhaul...nice people and good equipment...would use again and recommend to others.

Rating:

4.0

The passenger step was defected and was taken care of. Yes I would choose Uhaul again

Rating:

5.0

Hire a few more people. The guys are a little over worked there. Other than that, great people, great location. My favorite in WV.

Rating:

5.0

Austin Dorsey was very professional, quick and a huge asset To Uhaul. I hope I get to work with Austin anytime I need anything from uhaul.

Rating:

5.0

I can’t say how great full I am for Austin and the rest of the St. Albans store. There compassion and understanding has had a tremendous impact for my family. I highly recommend this store and company.

Rating:

2.0

The rental center was understaffed. I tried to contact the center by phone before moving from out of state but could never get through the automated phone system. There is only room to off load one truck at a time. There were several waiting to to off load a truck. While the center is new and very clean it is inefficient. Reservations or appointments to open new rental of storage lockers could alleviate this problem.

Rating:

5.0

Austin and his staff do an amazing job. They were all very helpful, and the units and bathrooms were very clean and well maintained. Austin went the extra mile to make sure I was accomodated, and that I understood every part of my contract and bill. I recommend this U-Haul location to anyone, it is the best one I have ever seen (and I've been to a lot of U-Haul locations over the years.) Thanks again, Austin and team.

Rating:

5.0

Thank you for the excellent storage rental experience today, and I'll expect to continue renting for a year or so. Of all the U-Haul facilities in several states I've had the pleasure to rent trucks & storage from, yours ranks stellar - highest on the list for available space and cleanliness, and consistently good service from Uhaul - my choice in moving and now also in storage. Could you please do me the favor of changing my address: from 649 Scary Creek Rd, which is my landlady's address, to 764 Scary Creek or PO Box 123, Hamlin, WV 25523 - which is my address. Thanks & stay safe during the global pandemic. Nicolette DuBois Unit 3058

Rating:

5.0

Everything was great the facility was clean and well lit . The staff were all very nice and helpful. The only setback I encountered was that I was told I could gain access after hours yo my things and when I went after hours I was denied access. The alarm message kept saying the area is closed. Other than that it was fine. Thank you

Rating:

1.0

Austin Dorsey should be fired. He charged my card without telling me back in 02/03/20 which I was reimbursed for by the owner - still have the email about the incident. Then, when coming to the facility to pick up my uhual to move into my apartment on 07/01/20, Austin Dorsey put me on the red flag/file list; so, I couldn’t rent a uhual at first. When the other manager who goes by Red was on the phone with the representative to figure out why it stated “unknown” to rent to me in the computer, Dorsey walked into the facility with another crew member and yelled “Oh lord! not her again!” Cameras can confirm this on 07/01/2020 at 12:30 PM. I kept my cool and didn’t say anything back. Dorsey walked to Red’s computer monitor instantly, and Red said “can I clear this” to Dorsey, and he stated “I don’t care”. As i got my keys and was walking to the truck, he told another crew member, “I will just flag her again”. This is unacceptable, unprofessional, and an abusive of power. Additionally, uhual needs to investigate when individuals are placed on the do not rent list. That is just completely unacceptable.

Rating:

5.0

The place way clean. I had easy access.

Rating:

5.0

Great large clean and comfortable indoor facility. Security is top notch.

Rating:

5.0

Martha Dixon and Austin were very friendly and helpful with the process of renting a uhaul truck and the storage unit.

Rating:

5.0

Very easy process, friendly staff, super clean units

Rating:

5.0

Super nice facility, nice employees. Showed us right to our unit and explained the process. Would recommend for your storage needs

Rating:

5.0

Great storage units and clean.

Rating:

5.0

Best storage I ever used! Unbelievably clean, well-lit. I will never use anything other than U-Haul storage for needs in the future.?

Rating:

4.0

Facility was very clean

Rating:

2.0

Online reservations were ignored when I moved in. Signed up for auto-pay, but was charged late fee because the U-Haul employee who set it up (quoting the manager) "Didn't know what she was doing."

Rating:

4.0

Facilities and staff were great! I would definitely get a storage unit here again!

Rating:

5.0

Great experience! Patrick was very knowledgeable and helpful. He had our car unloaded in no time and had us set up with the perfect storage unit for all of our belongings.

Rating:

4.0

The office was closed when my movers and I arrived on 13/15/19 7pm. When making my storage unit reservation, the rep. said they were open until 10pm. I lost my free movers and had to pay movers 12/16

Rating:

5.0

Very friendly and helpful staff. Plus, this location is very clean.

Rating:

5.0

Straightforward and stress free

Rating:

5.0

Outstanding place!

Rating:

5.0

great service

Rating:

5.0

Great facility, great staff, and a wonderful experience!

Rating:

5.0

The best facility I have ever seen.

Rating:

5.0

No problem with anything very nice people working there! !

Rating:

5.0

Extremely knowledgeable & helpful.

Rating:

5.0

Seemed very knowledgeable and very professional.

Rating:

5.0

The storage was very nice and clean. Dry. The staff were polite and friendly . The wait didn't take long.

Rating:

5.0

Excellent service!

Rating:

4.0

Friendly staff. Helpful and took care of our needs.

Rating:

2.0

I returned the equipment and got reserved my storage unit @ 6 pm. I was locked out of the building for 45 mins without help after they reset the alarm. That lead to me paying moving help extra hour.

Rating:

5.0

Excellent customer service. He walked me through the security steps to get to my floor/storage unit. Very helpful.

Rating:

5.0

Would highly recommend this facility.

Rating:

5.0

The Representative that assisted me was very knowledgeable and courteous. He made my experience quick and easy.

Rating:

5.0

Just moved here from California. The gentleman at this facility are top-notch, highest-caliber professionals I’ve ever encountered. Their facility is immaculate, & easy to load/off load, God Bless.

Rating:

5.0

The facility was super nice the staff was friendly! I would recommend the St Albans Uhaul to anyone. Thanks!

Rating:

5.0

Great new and clean facility.

Rating:

5.0

great service very clean storage unit

Rating:

5.0

Very polite, professional and friendly. Satisfied customer

Rating:

5.0

Very friendly service, very very helpful. I would recommend using this location