Customer Reviews for U-Haul Moving & Storage of St Albans

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of St Albans

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Linda French B. on

Rating:

Customer did not leave a comment.

Scott M. on

Rating:

How bout lower one way rates on equipment. I will probably not use Uhaul again for this reason. You can rent a 30’ truck for 30 a day local but a 12’ trailer one way is 170. That’s crazy. Thanks for the rental but there won’t be another

Christopher G. on

Rating:

By my calculations I drove half the miles I was charged for.

Rita M. on

Rating:

the employees were nice, friendly and helpful. Wait time returning vehicle was long but understandable, Several customer all at once. Staff handled the rush very well. Will continue to use U haul for all my rental needs.

Herbie Lee P. on

Rating:

Customer did not leave a comment.

Delaine F. on

Rating:

Customer did not leave a comment.

Eric M. on

Rating:

Customer did not leave a comment.

CHRISTINA F. on

Rating:

Had to pay $80 for a scratch less than an inch long and we had the insurance. Buying the coverage is pointless.

brandi W. on

Rating:

Red was so pleasant and helpful You should give her a raise the most polite way she handled an irate customer who made a reservation thru the 1 800 Uhaul & she had the misfortune of having to break it to him that all their lg Uhauls were out. She called everywhere for him only 1 around was Barbourville and the man was being a total loud obnoxious jerk, she keep smiling an apologizing. The 5 people n line, myself included wanted to throw his holler than tho obnoxious butt out, we were tierd of him & holding up the line. Atta boy Red you were Super woman today.

Cory Randolph R. on

Rating:

There was broken glass in the box from the previous renter and the light cover for the box light Was missing.

ROBERT A. on

Rating:

Robert welcomed me and treated me with respect throughout the return process. Very professional and courteous!

John C. on

Rating:

Straightforward and stress free

Michael M. on

Rating:

Improve your internet so your customer service can serve their clients in a timely manner!! My pick up was at 9 am due to slow internet service I wasn’t able to get the truck until 10 am, a ONE HOUR wait!! While your customer service was fighting with the internet!!

Vicki H. on

Rating:

Reservation was made almost a month in advance at this location. I received a call the day before my move out of state, and was told to pick the truck up 20 miles away PLUS pick the trailer up 25 miles the OTHER way. The GM was very dry and sarcastic while hooking up the trailer. I informed him the reverse light was out and he stated he wasn’t a mechanic and would have to put the truck in the shop. Mind you, the truck was loaded with all my belongings and we were headed out of state. He then said there was a fee to took the trailer up, which is not what I was told making the reservation. I was VERY disappointed as I have rented from Uhaul for years!

Charles H. on

Rating:

The Representative was very helpful throughout the process.

Lovell Darrell J H. on

Rating:

Customer did not leave a comment.

william H. on

Rating:

Customer did not leave a comment.

Robert Allen F. on

Rating:

Customer did not leave a comment.

Isiah B. on

Rating:

Customer did not leave a comment.

Kevin Marc S. on

Rating:

Slow check in. Improve staffing.

NANCY B. on

Rating:

Excellent customer service!! Overall had a great experience with the staff and the equipment I rented. I will definitely be coming back. Thank You!

barbra B. on

Rating:

Customer did not leave a comment.

Angela B. on

Rating:

Customer did not leave a comment.

Betty J A. on

Rating:

Great experience. Will use them again and will definitely to others in the future

Jeffery A. on

Rating:

Outstanding place!

Richard Christop B. on

Rating:

I was definitely happy with the service from the time of pickup to dropoff

Kimberley N. on

Rating:

Customer did not leave a comment.

Nicola B. on

Rating:

Dislike that it auto charges for 79miles, even if i get reimbursed later. It's off-putting and many companies have given the public cause to distrust that we wont be overcharged for services we did not use. Other than that, friendly staff & good equipment.

Heather D. on

Rating:

Customer did not leave a comment.

Martha B. on

Rating:

great service

William M. on

Rating:

Treat you fair

Josie H. on

Rating:

Great facility, great staff, and a wonderful experience!

DAVID B. on

Rating:

Customer did not leave a comment.

Walter V Jr C. on

Rating:

The trailer got the job done with no problems. Perfect for hauling my new 56" tool box that I purchased.

Kevin B. on

Rating:

Customer did not leave a comment.

DAVID B. on

Rating:

Customer did not leave a comment.

John K. on

Rating:

Keep doing what u are doing at this location. I have used them probably 5 or so time this year with 3 or 4 more times to come i know of. It would be nice if U Haul had a Rewards program or discount program for frequent users

BRYAN R. on

Rating:

Customer did not leave a comment.

john f. on

Rating:

The best facility I have ever seen.

John D. on

Rating:

No problem with anything very nice people working there! !

karen k. on

Rating:

Extremely knowledgeable & helpful.

Kim E. on

Rating:

Seemed very knowledgeable and very professional.

Kathleen J. on

Rating:

The storage was very nice and clean. Dry. The staff were polite and friendly . The wait didn't take long.

Jeffery A. on

Rating:

Excellent service!

phillip h. on

Rating:

Friendly staff. Helpful and took care of our needs.

Ahmad Ramy E. on

Rating:

I returned the equipment and got reserved my storage unit @ 6 pm. I was locked out of the building for 45 mins without help after they reset the alarm. That lead to me paying moving help extra hour.

Anthony K. on

Rating:

Excellent customer service. He walked me through the security steps to get to my floor/storage unit. Very helpful.

Earl W. on

Rating:

Would highly recommend this facility.

Andrea L. on

Rating:

The Representative that assisted me was very knowledgeable and courteous. He made my experience quick and easy.

Earl W. on

Rating:

Just moved here from California. The gentleman at this facility are top-notch, highest-caliber professionals I’ve ever encountered. Their facility is immaculate, & easy to load/off load, God Bless.

Roberta M. on

Rating:

The facility was super nice the staff was friendly! I would recommend the St Albans Uhaul to anyone. Thanks!

Aniel P. on

Rating:

Great new and clean facility.

Roberta M. on

Rating:

great service very clean storage unit

cherie t. on

Rating:

Very polite, professional and friendly. Satisfied customer

everett m. on

Rating:

Very friendly service, very very helpful. I would recommend using this location

Sonya A. on

Rating:

The staff there is amazing I was thoroughly impressed with this team