I can’t say how great full I am for Austin and the rest of the St. Albans store. There compassion and understanding has had a tremendous impact for my family. I highly recommend this store and company.

The rental center was understaffed. I tried to contact the center by phone before moving from out of state but could never get through the automated phone system. There is only room to off load one truck at a time. There were several waiting to to off load a truck. While the center is new and very clean it is inefficient. Reservations or appointments to open new rental of storage lockers could alleviate this problem.

Austin and his staff do an amazing job. They were all very helpful, and the units and bathrooms were very clean and well maintained. Austin went the extra mile to make sure I was accomodated, and that I understood every part of my contract and bill. I recommend this U-Haul location to anyone, it is the best one I have ever seen (and I've been to a lot of U-Haul locations over the years.) Thanks again, Austin and team.

Thank you for the excellent storage rental experience today, and I'll expect to continue renting for a year or so. Of all the U-Haul facilities in several states I've had the pleasure to rent trucks & storage from, yours ranks stellar - highest on the list for available space and cleanliness, and consistently good service from Uhaul - my choice in moving and now also in storage. Could you please do me the favor of changing my address: from 649 Scary Creek Rd, which is my landlady's address, to 764 Scary Creek or PO Box 123, Hamlin, WV 25523 - which is my address. Thanks & stay safe during the global pandemic. Nicolette DuBois Unit 3058

Everything was great the facility was clean and well lit . The staff were all very nice and helpful. The only setback I encountered was that I was told I could gain access after hours yo my things and when I went after hours I was denied access. The alarm message kept saying the area is closed. Other than that it was fine. Thank you

Austin Dorsey should be fired. He charged my card without telling me back in 02/03/20 which I was reimbursed for by the owner - still have the email about the incident. Then, when coming to the facility to pick up my uhual to move into my apartment on 07/01/20, Austin Dorsey put me on the red flag/file list; so, I couldn’t rent a uhual at first. When the other manager who goes by Red was on the phone with the representative to figure out why it stated “unknown” to rent to me in the computer, Dorsey walked into the facility with another crew member and yelled “Oh lord! not her again!” Cameras can confirm this on 07/01/2020 at 12:30 PM. I kept my cool and didn’t say anything back. Dorsey walked to Red’s computer monitor instantly, and Red said “can I clear this” to Dorsey, and he stated “I don’t care”. As i got my keys and was walking to the truck, he told another crew member, “I will just flag her again”. This is unacceptable, unprofessional, and an abusive of power. Additionally, uhual needs to investigate when individuals are placed on the do not rent list. That is just completely unacceptable.

The place way clean. I had easy access.

Great large clean and comfortable indoor facility. Security is top notch.

Martha Dixon and Austin were very friendly and helpful with the process of renting a uhaul truck and the storage unit.

Very easy process, friendly staff, super clean units

Super nice facility, nice employees. Showed us right to our unit and explained the process. Would recommend for your storage needs