Nothing everything was fine.
Trailer Rental & Towing in Saint Albans, WV at U-Haul Moving & Storage of St Albans
Moving to or from Saint Albans, WV? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Saint Albans, WV 25177 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Saint Albans, WV
Cargo trailers in Saint Albans, WV are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage of St Albans!
Utility trailers are perfect for towing large or oversize cargo in Saint Albans, WV 25177. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage of St Albans provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Saint Albans, WV and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Saint Albans, WV online today!
Trailer and Towing Supplies
A very pleasant experience.
The only thing I can say about drop off is that I returned the truck with $50.00 too much fuel, asked for.a refund, or credit and was told flat out no by the manager. I didn't think that was fair but I guess you live and learn.
Just keep doing what you are doing
Original drop off location was Putnam Elite storage. I had to drive out of my way to drop off at an alternate location because the owner/manager of Putnam Elite Storage would not accept the return. He claimed it was not scheduled however both U-Haul customer service and St. Albans U-Haul had no trouble finding the return reservation. His final response was â€œI don't have roomâ€ and commented that â€œU-Haul was a pain in his @**!â€ His behavior was not appreciated.
The front counter man, Patrick, did an outstanding job. And not only helping me but also successfully juggling multiple customers.
Every experience has been wonderful.
Customer Svc!! Original employees, Mark along with Austin Dorsey - great cust svc! Explained each time I had checked with them on my reservation, up to the day before of picking up truck & tow trailer. My reservation dollar amounts seemed to change from day 1 of reserving. I was upset & disappointed & they took care of me. As far as the next employee, Patrick Kinne, that I had to deal with when picking up the trailer, after I had loaded the truck, His attitude towards me was not very nice, nor friendly. He had no patience with me & the questions I had, regarding getting the trailer hooked to the truck, etc. He seemed very "put out" with me. I felt he was rude & no patience with questions as we were loading my vehicle on the trailer. I believe he would have just left us to put my veh on trailer, if we had turned our backs. He acted like he had no time to give me, as a paying customer. As I spent quite a bit to drive 1 way, across from WV to MT. I had hoped Austin or Mark would have been there instead. The other Patrick at this location, needs to work on customer svc as well. The first 2 encounters with him, one would have thought he had either been too tired or "something else". As a friend of mine, that I helped rent a truck for couple hours, he had written down the incorrect mileage & tried to get me to pay more when we brought the truck back. I stood my ground, as I am a very honest person & I had tracked the mileage myself, just for this reason, in feeling that he would have overcharged me & not record. I definitely believe in customer svc, that if anyone goes over & beyond, they should be recognized, as Mark & Austin, should be. But those that need training in cust svc, then that should be recognized as well. I wish the St Albans, WV location the best of luck! in keeping good, better than good, employees - Customer Service goes a long, long way!! I thank you U-Haul, that I did make it to my destination safely!! I have used U-Haul many times, many years ago. Thanks!
Staff was extremely rude, reservation wasn't ready on time, was asked to come back, lights on auto transport didn't work properly was told "since it was a one way trip, we're not getting it back, it's fine", was given truck keys and was told "it's in the 3rd row, I think it's the last one, it's kind of wedge in, you may have some trouble getting it out", I had to ask for employee to drive truck to front of the building, anytime a question was asked, employees gave attitude and seemed like I was bothering them. Was called on the 3rd day to see if I ever came back to pick up auto transport, because it was never checked out, even after Uhaul requested I came back the next day to pick up. One employee made comment to the other (regarding picking up auto transport the next day BY UHAUL'S REQUEST) 'you close tomorrow so it will be you having to deal with them', had to go back into store for appliance dolly because it was not given to us, multiple damage to truck was not documented, I filled truck back to same line on fuel gage and was still charged for gas at drop off, so apparently St. Albans, WV doesn't document properly
It's was great
I use rental trucks about 3 times a year. Anytime I need a truck I go straight to U-Haul. I have never had the slightest problem. U-Haul of St Albans is the best.
Everything was perfect!! The manager was professional and very well informed on what I needed.
Was not at the location I reserved it for. Made us late for leaving and then checking in the next day. Bad experience and will not use again
Austin Dorsey is always so helpful he goes above an beyond to make sure I'm am taken care of. I've always had great experience an i will drive the extra 10 15 or even 20 miles to come to this location just because i know it's not going to be a headache. Thank you
need Someone just for sales for boxes etc.to long of a wait when they have to check out trucks and other equipment
The truck I rented was not clean or santitized when I picked it up. Had to clean inside myself. It also had a bad smell inside. I think I deserve some type of refund. The workers were nice but pickup truck was nasty
They have some kind and courteous people working at this location. The guy who checked me out went the extra mile when the computers were acting up. I rent from you guys a lot because you keep quality customer service people.
The employee Austin - who still works there - placed me on E flag/file due to an argument that we had on 02/15/2020. The owner at the time called me and apologized for Austin charging my card after he said he wasn't, and he reimbursed me as well. I still have the email of the refund. Marsha, the current owner, called to find out why the E flag was placed because it stated â€œunknownâ€. While she was on the phone with a representative, Austin walks in with another employee and says, â€œOh lordâ€. Video surveillance can confirm this 07/03/2020 at 12:30pm. He looks at Marsha's monitor and she said do you want me to clear this? And he stated, â€œSure. I don't care.â€ He obviously cared at some point, but now it's not an issue. I feel that this was an abuse of authority, unethical, and unprofessional. If I would have went to another location, I would have been denied. There should be more stringent protocols when it comes to putting individuals on E flag/file. Additionally, a superior needs to investigate Austin Dorsey. He is completely unprofessional.
Employees were knowledgable about the services we needed.
Great customer service
Move the location of the AT Trailers. It is too close the retaining wall to the river. We were concerned if something happened we would end up down the hill in the river. All that space and the trailers are crowded in to a tight space like that is concerning.
We used the 4x8 trailer to carry our beach stuff on our vacation. Would recommend to anyone.
They were quick in getting me what I needed, polite and considerate.