Good job!Essence W.
Customer Reviews for U-Haul Moving & Storage of St Cloud
Saint Cloud, MN 56304
(Located on Lincoln Ave and Highway 23)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.THOMAS L.
Customer did not leave a comment.George S.
Customer did not leave a comment.Michael O.
Customer did not leave a comment.MATTHEW P.
Trailer we reserved was not there, ran late, finally came back. There was an eflag on renting to us, so had to sit on hold for 9 minutes. It was a mistake BY u-haul from 4 fricken years ago. We had to be someplace at 1pm, it took 40 minutes to get the trailer and didn't LEAVE u-haul until 2. No apologies, nothing. Once again NEVER again!!KEVIN M.
Customer did not leave a comment.Larry O.
I will never use UHaul again. Four changes to my reservation in the final days which I had made months in advance and the day of the rental was terrible Only reason I rated above average is that the question pertained to the location. The company showed sheer incompetence. I will let everyone know how awful it wasJohn P.
You can get thier nice peaple who care thier customers any time by friendly. I Appreciate every person who work thier thank for you job guys â€˜Anas B.
Customer did not leave a comment.MARTIN Y.
Customer did not leave a comment.Brenda P.
Customer did not leave a comment.Keith L.
Customer did not leave a comment.Jessica E.
Customer did not leave a comment.Robert R.
Happy with everything! Ben goes aboveand beyond.Austin M.
Customer did not leave a comment.BRETT H.
Customer did not leave a comment.TIMOTHY G.
They stated that the tank was full when it was not, then charged me extra. I put $50 in the gas tank but only traveled less than 15 miles.Elizabeth J.
Very friendly and professional staff. I am a professional driver and appreciated the quality and heavy duty features of the trailer. It towed very well.Donovan A.
Customer did not leave a comment.DAVID R. | Overall Experience
Ben, our representative was Awesome - very customer-oriented, friendly and pleasant and helpful!!Judy R.
Customer did not leave a comment.Jill H.
Completely contactless, all done on my phone. Pretty seamless process. I was impressed.Carissa A.
Customer did not leave a comment.todd F.
Fast service which is what I was looking for. Website could use some updates thoughNicholas L.
Customer did not leave a comment.ADEN T.
Customer did not leave a comment.Thomas W.
Customer did not leave a comment.MARK C.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.lester M.
Fast and efficient. Perfect experience. Five starsmelissa H.
Customer did not leave a comment.BRUCE T.
Customer did not leave a comment.SAYID M.
Customer did not leave a comment.Yosua C.
Customer did not leave a comment.Hugh G. | First Impressions
Customer did not leave a comment.Jay Y.
Customer did not leave a comment.KATHIE MAREEN L.
Friendly and efficient and reasonably priced. Couldn't ask for more.Gregory R.
Great Experience!Ryan F.
Customer did not leave a comment.Mark D.
The gentleman that hooked up and unhooked the trailer he was there when i picked it up and dropped it off was a nice helpful knowledgeable guy. If it weren't for him the rating would have been 3 starsJeremy R.
Customer did not leave a comment.TERRY F.
Really met all my needs. Truck was ready for me, it was clean and it drive just fine.MICHAEL ANTHONY G.
Very helpful in the use of the equipment rentedRaymond G.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.DUANE ARTHUR B.
Customer did not leave a comment.MARK S.
Customer did not leave a comment.dan d. | First Impressions
Customer did not leave a comment.Elaine B.
You have an awesome business with great customer service. They are very knowledgeable.vicki S.
Give students discounts and Tax exemptionRobin S.
Customer did not leave a comment.Ronald S.
Customer did not leave a comment.wayne C.
Customer did not leave a comment.Eric M.
Customer did not leave a comment.MEGAN S.
All the staff at this location have always been excellent but the staff on 4-3-21 were above all. Thanks to them for easy pick up and return.Lester M.
Customer did not leave a comment.Nicole C.
Customer did not leave a comment.BRANDON G.
Customer did not leave a comment.JASON B.
Absolutely nothing, very nice and well trained people, and very helpfulMICHAEL S.
Customer did not leave a comment.Tyrie C.
Customer did not leave a comment.Michael T.
Four plus years as a customer. Ever really had an issue until I went to empty my storage shed. I went to open my storage shed and my key wouldn’t work. I assumed I had lost it and checked in with the employees. They said I had left a key. All great went to un lock again and key breaks in lock. Well I decide to get a locksmith. Get the shed open and found the locking mechanism and my old lock in the storage shed. The one my key actually works on. Go to complain and check out and come to find out my shed had been “broken into” they had a police case number but no one contacted me. Would have been nice to know. They had my old number listed despite documentation showing I had called and updated my number. The alternate number that is still correct... well apparently they don’t call that number. Only one item in my storage shed was broken, ultimately didn’t care about that. But because of the Kay they gave me not working I had to call out a locksmith. All I wanted was that fee refunded. Originally told me they couldn’t do it, and well maybe partial. Then not until we said we were going to contact the police the report was filed with did they agree to cover the locksmith cost. Yes the fee was refunded. Overall the employees were pleasant aside from not wearing face masks. The manager was very unpleasant and needs to improve his people skills. Overall not happy and won’t recommend. Plenty of storage options and places to get a uhaul if need be. Oh and the shed was broken into 5 months before I opened it... and no contact from anyone.bryan m. | Overall Experience
Customer did not leave a comment.Mark S.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.Tyrie C.
Friendly staff.RAYMOND L.
Customer did not leave a comment.FATIMA H.
Customer did not leave a comment.Ashley V.
This rental has been unprofessional and has caused nothing but headaches. I will never use uhaul again. If my things aren't returned today I will see them in court after filing a lawsuitKandace G.
Customer did not leave a comment.ali A.
Very helpful attendant when returning the trailer. Give him a pay raise.KENNETH H.
Customer did not leave a comment.JOHANNA ISARO N.
Customer did not leave a comment.Steven S.
Nothing. It is a class act. Very professional and courteous.Michael G.
At pickup the employee should inspect the vehicle with the customer. He hooked up the trailer and started to walk away. I made him show me how to open the door and then he left. Later I got an email asking me to confirm everything was in good condition and we had not checked that.LORI S.
The customer service was mediocre at best. The additional dolly I requested online was not available, and instead of offering a different dolly or an apology, I was told I should purchase one instead. I was also scolded upon returning the vehicle for doing a mobile return as the texts and emails had prompted me to do.JEFFREY K.
Quick and easy. Excellent customer experience.David H.
The staff at this location were friendly, quick and extremely helpful.Timothy B.
Great place to rent from. The people who set up our rentals were very professional and very helpful.laura H.
Customer did not leave a comment.Romauldo B.
Customer did not leave a comment.Julie P.
I had a great experience! They were kind and explained everything to me. They were flexible and worked with me. I highly recommend going here! Thank you u-haulANTHONY M.
Customer did not leave a comment.Fartun J.
Nothing. Ben was alot of help at the saint cloud, mn location & made me really comfortable during my experience getting this going. Thanks again Ben!!Lavel W.
I rented a trailer yesterday at 0711 for 24 hrs, this morning we woke to several inches of snow and ice. So we got it back at 0827 I was charged for another 24 hours. I rented 1 bag of furniture blankets for 5.00 and NEVER opened them, today I was charged 10.00 on there return! I have the rental receipt from yesterday with 45.61 as my total..and received my receipt from today for total charges of 91.23 , charging me 2 days and 10. for the blankets. Had I received this while I was there I'd have disputed it with them, however due to the snow they where outside and busy so checked it in when they got to it and sent me my receipt. I have great respect for uhaul and have used yall MANY times, never have I ever encountered such a bogus practice as I did with this rental. I will NOT return to this location again! I will drive out of my way to go elsewhere. If I rent from uhaul again at all. I'd appreciate this issue resolved by abiding by the original contract I signed yesterday! If not , I will make sure all my family and friends are aware of the practice of over billing!MONICA P.
The door on Unit 0157 took two people to operate. I did complain about this but no action was taken. That being said the staff was always friendly and helpful. There was one time I left the door open and the staff closed it and locked it for me. I appreciated that very much. My lovely bride of 40 years have used Uhaul for these 40 years. Always satisfied. Thanks Chris and Nancy Gagnierchris g. | Overall Experience
Customer did not leave a comment.MARK S.
Customer did not leave a comment.JOSEPH B.
This location has top notch customer service. From when I picked up trailer to dropping it off.MICHAEL S.
Customer did not leave a comment.William B.
The employee was very pleasant and helpful. U-Haul made my move an overall good experience.Randall K.
Customer did not leave a comment.Seth C.
Customer did not leave a comment.CREIGHTON C.
Customer did not leave a comment.MICHAEL K.
Customer did not leave a comment.Fredrick H.
Customer did not leave a comment.James C.
Customer did not leave a comment.KELLEN R.
Customer did not leave a comment.RAYLINE H.
Customer did not leave a comment.JOHN L.
Customer did not leave a comment.Kelly C.
Customer did not leave a comment.SCOTT E.
Friendly staff, and easy online pick-up/drop off!Jess O.
Make customers aware that they require a smartphone upon arrival to take a picture of their ID and to verify conditions of the rental. This was a surprise to me and I wasn't ready for it.JUSTIN R.
Great explanation of services and quality staff who cares about the security of my belongings. Easy to work with and was comfortable asking questions. Very patient.antuan b. | First Impressions
A little too expensive for storage in the area, but overall a good experienceClarence C. | Overall Experience
Other than our storage unit being broke into, but nothing seems to have been take. It was a good experience!!!Kimberly S. | Overall Experience
Should have a pin number to the gate as well as the card. The card can be easily demagnatized.Clarence C. | First Impressions
Customer did not leave a comment.Shannon S. | Overall Experience
Mike the manager is awesometim k. | Overall Experience
Used the storage facility for 4 years. Mike was great and efficient. The uhaul phone service has a long wait time.WILLIAM H. | Overall Experience
Thank you for making my move easyclarensia d. | First Impressions
Customer did not leave a comment.Patty B. | Overall Experience
The guy who checked me out asked me if there is a black box. There is no box. I found few dead mouse and some of my stuff were damaged by mouse. I wish the person who checked me in knew about the black box.mila h. | Overall Experience
Customer did not leave a comment.abdukadir a. | Overall Experience
Customer did not leave a comment.Patrick K. | First Impressions
Very accommodating, only complaint was hard to reach people at location. Phone rolled to customer svc., but they were able to get what was required done. Hoorah customer svc.Michele A. | Overall Experience
They were very professional and very helpful.Kim W. | First Impressions
Very well managed facility .david d. | Overall Experience
The staff has been uninterested in my business, and I was treated each time I was there as if I was bothering them. The place in understaffed, and always looks junky - not dirty, but junky. It seems to be a low-budget operation, and the staff act like a low-budget deal. I would never do business there again, if can avoid it.William Z. | Overall Experience
I didn't have to pay a deposit of buy a lock.Eric G. | Overall Experience
My only issue was the mice. There has to be a better method with rodent control as many of my items were nasty n had to be cleaned. I had insurance and should have seen if something could be done but i didn't. The rest of the facility n staff we're great!DANIEL G. | Overall Experience
While the staff and equipment at the site were top notch the actual construction of the storage buildings caused issued for unloading the truck. First of all the spacing between the buildings was such that backint the truck up directly in front of the storage locker was simply not possible. This in itself would have not been an issue except that the lane between the two storage buildings was sloped to such an extent that having the truck simply parked parallel to the building meant it was impossible to have both corners of the lower end of the truck's loading ramp touching the ground at the same time. As a result the ramp was constantly rocking and twisting every time we rolled the dolly down the ramp. This made several of the loads of boxes lean sidewise to the point where they fell off the dolly and spilled off the ramp. This caused unloading at this site to be significantly more work and resulted in considerable more broken items than would have happened if we had been unloading onto an approximately flat driving lane. Thus I would recommend this site to a friend who is seeking to rent a truck or trailer but I would most definitely discourage anyone I know from using a storage locker at this site.Brian J. | First Impressions
Staff was kind and responsive.jacob c. | First Impressions
Great knowledgeable and helpful staff!!!Pierre L. | Overall Experience
Well done.Patrick B. | Overall Experience
The store manager Mike Herron was rude and unprofessional. I will never do business with that location ever again just because he does not know a thing about customer satisfaction and appreciation!!michael h. | Overall Experience
Very helpful and quick!Anita S. | First Impressions
.Andrew L. | Overall Experience
This location allowed someone to be living in one of the garages for almost 9 months, which resulted in a mice infestation, that destroyed thousands of dollars worth of my personal property.ALEXANDRA R. | Overall Experience
Everyone did a good job. Thank you.Alma M. | First Impressions
The storage facility was rampant with mice. After 30 days, we found our boxes full of mice feces and holes. While unpacking we found live mice in our boxes. We should receive a refund.Robert B. | Overall Experience
Mike Herron is very professional and friendly. He has serviced my account for years and has been a pleasure to deal with. I have been proud to recommend others to come to Mike's branch to use UHaul.ARNOLD H. | Overall Experience
My rating would be different if it's was an isolated incident, but this is the second time. In 6 months ,and if you count everything I lost due to water, mold and mice, I lost! But the ASM was niceNancy K. | Overall Experience
Friendly, helpful staff. Took care of every need and answered all questions.Robert B. | First Impressions
Emily was polite , professional & efficient.Patrick B. | First Impressions
U-Haul has my highest regards; clearly maintaining #1 status on every level; above all other competition. CRITICAL COMMENT: your business standards are excedingly professional Way too professional!Michael B. | Overall Experience
The only issue we had with the storage unit was that another unit had food in it, and this resulted in mice getting into ours. The staff rid us they were aware, and we dealing with it.Shawn S. | Overall Experience
Management is superior to competition.tom a. | Overall Experience
They are all very helpful, I would recommend to all I know.Nancy K. | First Impressions
I really Enjoyed renting from U Haul they where very helpful and nice, I really like them because unlike any other business renters they are ok with is renting but for one month no strings attachededwin w. | Overall Experience
Mike is always friendly and and respectful. I will definitely return if need. The entire staff is great!!Jody K. | Overall Experience
The employee who attended me was very nice, very helpful and even willing to re Explain things all over again, he was patient and did provided great customer service.edwin w. | First Impressions
Service was friendly but staff wasn’t very knowledgeable.Amylia C. | First Impressions
They were 4 hours late on my ubox pickup time even though I'd let them know a week before I wanted them. They kept calling me saying that they were really busy and would get to it as soon as possible.Eric S. | Overall Experience
Convenient location and hours.Jean S. | Overall Experience
Everyone was helpful and kinddavid c. | First Impressions
it worked wellRussell M. | Overall Experience
It would be good to tell people ahead of rental that your Uhaul pods require a lock. When we picked ours up a lock had been put on with no key available. We had to take the pod back to get lock remoElizabeth L. | Overall Experience
Friendly service and fair pricing.Heather R. | Reservation
The trailer I reserved to haul my vehicle did not have working taillights which caused me to make 2 trips instead of one way. Also , I could not haul my vehicle and it is still in my original locationLesley F. | Reservation
The staff was great, and so helpful! We needed to upgrade our unit, and they made it seamless! Thank you!!Shawn S. | Reservation
A excellent serviceAUGUSTUS O. | Overall Experience
Very professional staff and helped out when neededRichard A. | Overall Experience
Just have more help at the counter will help things go smoother rather then having one person doing it all. Just a helpful hint.Caroline C. | Overall Experience
We stored our daughters college dorm room stuff here for the summer. We weren't sure what to expect but we picked it all up and moved it back in everything was in perfect condition.brianna V. | Overall Experience
I felt safe when going to the unit at night -- but there were times when waiting for customer service was a bit long and sometimes communication was a bit strained. Important things were fineSue G. | Overall Experience
Your online communication was excellent. Billing notices and all.Patrick K. | Overall Experience
The Doors were extremly hard to open. In fact, my Wife could not do it by herself. I will check to see if your competitors have better doors before I would return. Staff was excellent.Thomas K. | Overall Experience
Staff was freindlyMOHAMUD U. | Overall Experience
I’ve used the U-Haul location in St Cloud a few times over the last 5 years and always find manager, Mike Herron, and staff to be helpful, efficient and friendly. Thanks y’all!mary c. | Overall Experience
Mike helped me through some problems with my unit. He communicated well and was helpful on several occasions. I was grateful for his professionalism and help.elizabeth t. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!