Customer Reviews for U-Haul Moving & Storage of St Cloud

5,510 reviews

126 SE Lincoln Ave   Saint Cloud, MN 56304
(Located on Lincoln Ave and Highway 23)

(320) 251-3763

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(320) 251-3763

126 SE Lincoln Ave
Saint Cloud, MN 56304
(Located on Lincoln Ave and Highway 23)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RICHARD N. 
Rating:
5.0

Customer did not leave a comment.

nicholas N. 
Rating:
5.0

Nothing

AHMED I. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE L. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Staff very friendly, felt like we had someone on our side.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Rebecca N. 
Rating:
5.0

Customer did not leave a comment.

CHARLES V. 
Rating:
4.0

Customer did not leave a comment.

ROBIN O. 
Rating:
4.0

Customer did not leave a comment.

Donovan A. 
Rating:
4.0

On the negative side, the truck did smell like cigarette smoke until it was aired out a bit. On the positive side, I appreciated the help of the front desk guy (I'm not sure what his name is) who helped me at both rental and check-in.

Jennifer W. 
Rating:
5.0

Very nice Thank You

James R. 
Rating:
5.0

Customer did not leave a comment.

Mohamed C. 
Rating:
5.0

Customer did not leave a comment.

DONOVAN J. 
Rating:
5.0

The back door latch was hard to open.I needed a steel bar to release the hook to open the back door.I told the worker. Other than that I was very satisfied.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Travis T. 
Rating:
5.0

This is the best run U-haul center we have ever used! We have rented all over the country & none compares to the efficiency, organization & cleanliness that this operation has, along with such pleasant people to deal with when renting a vehicle. This is a ten star ⭐️ operation. David Peterson Saint Cloud, Mn

David P. 
Rating:
1.0

This transaction was a disaster from the beginning including having the wrong date for delivery of the box to my house from being five days late arriving at my destination with no explanation. I would not recommend for a move unless you want to spend time on the phone tracking your shipment when it is late. In addition they started charging me another month's rental because they had their box numbers mixed up and again I had to do calling to get things straightened out and delayed in crediting me for their rental box error and refund for the box arriving late to its destination.

Marge N. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
2.0

I did not authorize any CDW coverage for $140. I would never as my insurance covers it all. If it is not removed I will be disputing the charge on my CC and we will have a fight. This is totally wrong on your part to have charged this as I did it on line and said no to it. Please advise this will be credited by Friday or I will dispute the charge. Thank you.

Eric B. 
Rating:
5.0

Thank you for being so active accommodating when there were changes made due to vehicle breakdowns.

RONALD F. 
Rating:
5.0

Andrew is fantastic at his job. Great customer service!

TODD F. 
Rating:
5.0

Fantastic

ERIC M. 
Rating:
2.0

Customer service is not a strength of Uhaul. The process of picking up and dropping off is far too long and getting help is difficult. If there were other options, I would definitely try them. However, lack of competition is no excuse for poor customer service. The time of your customers is valuable, especially during the stress of moving.

Kimberly W. 
Rating:
5.0

Michelle was great!!

LORI S. 
Rating:
5.0

Everything was ready to go when I arrived and customer service was adequate for my needs.

Shane M. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

We extended the time with the truck by 3 hours. And we're billed $40 for an extra day. It isn't the locations that make uhaul suck as a company. It's the fucktard designed policies

VERNON L. 
Rating:
4.0

Customer did not leave a comment.

JERRY G. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

All is good

Siraj S. 
Rating:
4.0

Customer did not leave a comment.

Chelsey J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie S.  |  First Impressions 
Rating:
5.0

Nothing to improve. The experience was all good. The rates were very inexpensive.

Dan J. 
Rating:
5.0

Great customer service great workers great people thank you guys

Allyson G. 
Rating:
5.0

Customer did not leave a comment.

AMANDA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYNN A. 
Rating:
5.0

Keep up what you are doing, great customer service and very personable staff

RANDAL T. 
Rating:
5.0

Mike was awesome person at checkout needs to be a little more pleasant

SHEILA M. 
Rating:
5.0

Customer did not leave a comment.

TERRANCE H. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY L. 
Rating:
5.0

Michael, the manager, goes above and beyond to be helpful. Every company should be so fortunate to have an employee like him.

CATHY C.  |  Overall Experience 
Rating:
5.0

Nothing !

Dale N. 
Rating:
5.0

Customer did not leave a comment.

KENDRA M. 
Rating:
4.0

Customer did not leave a comment.

DAVID G. 
Rating:
4.0

The people at the location were fine. The U-Haul process is broken. It's very frustrating to make a reservation at one location and get a confirmation for a location elsewhere that is completely out of the way. Also the trailer had a blinker out and when I told the agent, he said well we don't have any other trailers what do you want to do? We really had no choice at that point but to drive a trailer without a functioning signal.

THEODORE C. 
Rating:
5.0

Very happy with the way they treated me good customer service

Marc R. 
Rating:
5.0

Customer did not leave a comment.

Wendy J. 
Rating:
5.0

Customer did not leave a comment.

Debbie H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

Dorothy J. 
Rating:
5.0

Good

XAFIER M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

XAFIER M. 
Rating:
5.0

The person that waited on me, Andrew Schmid, was very helpful and friendly. Thanks for the great service.

KEITH K. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

KATHY W.  |  First Impressions 
Rating:
5.0

Your employees are wonderful. Professional, helpful and very friendly!

KENDALL S. 
Rating:
5.0

Customer did not leave a comment.

KRISTI C. 
Rating:
2.0

The truck I rented was an 2020 van with 31k miles. It was disgusting! Very Dusty, I didn't notice how dirty the cargo area was until I got to my destination to pick up my furniture. It smelled like cigarettes really bad, when I stopped for gas we looked to see where the smell was coming from. There was a coke bottle in the passenger door full of soda and cigarette butts, I turned on the heater and dust come out of the vents, the windshield was really dirty. When I got to 55mph the van shook really bad, and the belt made noise the entire time after I turned on the heat. When I picked up my car keys out the cup holder my hand was sticky cause it had dried soda in it. And I was not told that when I returned it after hours there was an additional 20 dollar fee, But if I kept it until they opened it would cost another 19.95.. so either way they will charge you!!! The building was clean and stocked, but the trucks were all dirty.. I Definitely will Not use them again!! Oh, And the next day they billed my credit card for 5.40, I called and they had no idea what it was for!! After this experience I will go thru a different company if for some reason I don't have my truck...

William A. 
Rating:
5.0

All great

MICHELLE B. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
4.0

Very unclear where to return rented trailer on property.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

Raul C. 
Rating:
3.0

Ensure that equipment rentals are available.

IVY G. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
5.0

Mike and his staff are always great and helpful.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA T. 
Rating:
5.0

Customer did not leave a comment.

Dawn O. 
Rating:
5.0

Customer did not leave a comment.

peter z.  |  First Impressions 
Rating:
4.0

Remind to look out for text for acknowledgment of condition on Uhaul prior to leaving.

Va Y. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Easy pick-up and drop off. Great location and assistance in getting hooked up and drop off.

WILLIAM S. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Dale J. 
Rating:
5.0

Customer did not leave a comment.

rebecca O. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

BRANDON G. 
Rating:
1.0

Get rid of Dante. Dante is a jerk. When you ask him for a breakdown of the cost he'll tell you it's pretty simple. And asked if I wanted it all on my card I said no ill pay cash. Then proceeded to belittle me and say "you mean to tell me you have $200 in your pocket right now!?" Why yes I did. Just very unapproachable and no people skills whatsoever. Also this is the first review I've written in my 37 years of life and I'm sorry it wasn't a good one....

Jeff I. 
Rating:
5.0

Customer did not leave a comment.

Brandon G. 
Rating:
5.0

I love this place..

CONNIE W.  |  First Impressions 
Rating:
4.0

Everything was great. Customer service to everything functional on the truck.

Mark L. 
Rating:
5.0

The no contact/after hours drop off app was easy to understand and use. Perfect location was well lit and laid out in such a way that I was in and out in no time.

Shawn H. 
Rating:
5.0

Customer did not leave a comment.

BERNICE K. 
Rating:
5.0

Customer did not leave a comment.

KYLE N. 
Rating:
5.0

I have used this location for many years for my rental needs and have always been extremely pleased. The staff are pleasant and very helpful. They do a great job guiding me through the checkout process. If any issues come up, they are ready to help.

DAVID ARTHUR J. 
Rating:
3.0

U-Haul dos not always inspect their equipment before renting it out. They sent me cross-country with the right turn signal not working on the Auto Transport.

JEAN A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Andrew is been an amazing employee I wish I could work with him every time!

ANDREW R. 
Rating:
4.0

Customer did not leave a comment.

Gunnar G. 
Rating:
4.0

I opted for the truck share online reservation; I had quite a few issues with the website and will just pick up with a U-Haul with a staff member when I need a truck for next time. The staff were more than helpful and was able to do my return check in for me when I returned the truck to make the process easier.

Erica M. 
Rating:
5.0

Have Ben wait on everyone!!

Terrence J. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Excellent customer service. Friendly and attentive staff. Thank you!

BETH S. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Truck was clean and would have gotten a yes from me for maintained however passenger side mirror was shattered which is a major safety issue when driving a 26' truck across the country. Otherwise experience was great and the employees were very friendly and helpful.

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE N. 
Rating:
5.0

Very helpull staff. Made moving easier

Chad V.  |  Overall Experience 
Rating:
5.0

Everything was good—-Andrew took good care of things

DARRELL L. 
Rating:
5.0

Nothing to improve here. Awesome U-haul rental establishment. Benjamin was quick snd knowledgeable. Great employee. And the young guy who helped me back the trailer in when I returned (I ‘m sorry I didn't get his name) was great too! He was walking across the parking lot when he saw me pull in, and he was there within seconds. I'd recommend this place to anyone. It's a well run business with friendly, knowledgable employees.

nancy B. 
Rating:
4.0

Customer did not leave a comment.

Mike P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS A. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND L. 
Rating:
4.0

A little expensive and harder to get into a smaller more affordable unit.

CONSTANCE H.  |  Overall Experience 
Rating:
4.0

The website is not user friendly, and is difficult

LESLIE H. 
Rating:
3.0

1st time using a U-Haul trailer and must remember that the open trailer`s have no spring`s. Broke a few flower pot`s and ride like a lumber wagon, but now I know. Plan on renting one again soon.

Dennis S. 
Rating:
2.0

I tented blankets for the day. When I returned them I was told I would have to pay for the extra day. I remarked I was told at the time of rental I could return them before they closed not being told if I returned them past 24 hours I would be charged. When I Did return them the person with longer hair. Because I don't remember his name commented that Adam checked me out and he was new. I asked him if I had to pay because Adam didn't know and he said yes. With a shit eating grin on his face he said I'd need to get my billfold and pay the extra 5$. So on my way back to my car I was a little pissed Another employee took care of it. But the damage was done Mark Heysse

MARK H. 
Rating:
5.0

Great equipment , extremely friendly staff. Well maintained and clean vehicles . One thing that I did notice with both of my rentals is that , when parked in the return bay when you're finished with your equipment there is a big sign that instructs the driver to stay in the vehicle and wait for staff to help return your equipment. Both times I rented , during the return no one showed up outside. I had to walk in to find a staff member . I only put this in my review because nothing can be perfect but this rental facility is pretty close . 9.75/10

ZACHARY L. 
Rating:
5.0

Ben was always helpful,courteous and professional.

SUSAN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ikeia B.  |  First Impressions 
Rating:
4.0

Ceilings are much lower compared to other storage facilities. Worked out well for the short term. Appreciated the free month storage after my rental.

Daniel B.  |  Overall Experience 
Rating:
5.0

I was happy with the everything and the garage I have used it for 4 months and hope to come back again if I need it

AHMED B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Susan K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CATHY C.  |  First Impressions 
Rating:
2.0

Was misinformed on the availability of storage, even after had a confirmed reservation.

Daniel S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dan d.  |  First Impressions 
Rating:
2.0

The trailer I reserved to haul my vehicle did not have working taillights which caused me to make 2 trips instead of one way. Also , I could not haul my vehicle and it is still in my original location

Lesley F.  |  Reservation 
No reviews have been submitted for this location.

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