Customer Reviews for U-Haul Moving & Storage of St Cloud

5,455 reviews

126 SE Lincoln Ave   Saint Cloud, MN 56304
(Located on Lincoln Ave and Highway 23)

(320) 251-3763

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(320) 251-3763

126 SE Lincoln Ave
Saint Cloud, MN 56304
(Located on Lincoln Ave and Highway 23)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

William W.  |  First Impressions 
Rating:
5.0

Your employees are wonderful. Professional, helpful and very friendly!

KENDALL S. 
Rating:
5.0

Customer did not leave a comment.

KRISTI C. 
Rating:
2.0

The truck I rented was an 2020 van with 31k miles. It was disgusting! Very Dusty, I didn't notice how dirty the cargo area was until I got to my destination to pick up my furniture. It smelled like cigarettes really bad, when I stopped for gas we looked to see where the smell was coming from. There was a coke bottle in the passenger door full of soda and cigarette butts, I turned on the heater and dust come out of the vents, the windshield was really dirty. When I got to 55mph the van shook really bad, and the belt made noise the entire time after I turned on the heat. When I picked up my car keys out the cup holder my hand was sticky cause it had dried soda in it. And I was not told that when I returned it after hours there was an additional 20 dollar fee, But if I kept it until they opened it would cost another 19.95.. so either way they will charge you!!! The building was clean and stocked, but the trucks were all dirty.. I Definitely will Not use them again!! Oh, And the next day they billed my credit card for 5.40, I called and they had no idea what it was for!! After this experience I will go thru a different company if for some reason I don't have my truck...

William A. 
Rating:
5.0

All great

MICHELLE B. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
4.0

Very unclear where to return rented trailer on property.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

Raul C. 
Rating:
3.0

Ensure that equipment rentals are available.

IVY G. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
5.0

Mike and his staff are always great and helpful.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA T. 
Rating:
5.0

Customer did not leave a comment.

Dawn O. 
Rating:
5.0

Customer did not leave a comment.

peter z.  |  First Impressions 
Rating:
4.0

Remind to look out for text for acknowledgment of condition on Uhaul prior to leaving.

Va Y. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Easy pick-up and drop off. Great location and assistance in getting hooked up and drop off.

WILLIAM S. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Dale J. 
Rating:
5.0

Customer did not leave a comment.

rebecca O. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

BRANDON G. 
Rating:
1.0

Get rid of Dante. Dante is a jerk. When you ask him for a breakdown of the cost he'll tell you it's pretty simple. And asked if I wanted it all on my card I said no ill pay cash. Then proceeded to belittle me and say "you mean to tell me you have $200 in your pocket right now!?" Why yes I did. Just very unapproachable and no people skills whatsoever. Also this is the first review I've written in my 37 years of life and I'm sorry it wasn't a good one....

Jeff I. 
Rating:
5.0

Customer did not leave a comment.

Brandon G. 
Rating:
5.0

I love this place..

CONNIE W.  |  First Impressions 
Rating:
4.0

Everything was great. Customer service to everything functional on the truck.

Mark L. 
Rating:
5.0

The no contact/after hours drop off app was easy to understand and use. Perfect location was well lit and laid out in such a way that I was in and out in no time.

Shawn H. 
Rating:
5.0

Customer did not leave a comment.

BERNICE K. 
Rating:
5.0

Customer did not leave a comment.

KYLE N. 
Rating:
5.0

I have used this location for many years for my rental needs and have always been extremely pleased. The staff are pleasant and very helpful. They do a great job guiding me through the checkout process. If any issues come up, they are ready to help.

DAVID ARTHUR J. 
Rating:
3.0

U-Haul dos not always inspect their equipment before renting it out. They sent me cross-country with the right turn signal not working on the Auto Transport.

JEAN A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Andrew is been an amazing employee I wish I could work with him every time!

ANDREW R. 
Rating:
4.0

Customer did not leave a comment.

Gunnar G. 
Rating:
4.0

I opted for the truck share online reservation; I had quite a few issues with the website and will just pick up with a U-Haul with a staff member when I need a truck for next time. The staff were more than helpful and was able to do my return check in for me when I returned the truck to make the process easier.

Erica M. 
Rating:
5.0

Have Ben wait on everyone!!

Terrence J. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Excellent customer service. Friendly and attentive staff. Thank you!

BETH S. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Truck was clean and would have gotten a yes from me for maintained however passenger side mirror was shattered which is a major safety issue when driving a 26' truck across the country. Otherwise experience was great and the employees were very friendly and helpful.

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE N. 
Rating:
5.0

Very helpull staff. Made moving easier

Chad V.  |  Overall Experience 
Rating:
5.0

Everything was good—-Andrew took good care of things

DARRELL L. 
Rating:
5.0

Nothing to improve here. Awesome U-haul rental establishment. Benjamin was quick snd knowledgeable. Great employee. And the young guy who helped me back the trailer in when I returned (I ‘m sorry I didn't get his name) was great too! He was walking across the parking lot when he saw me pull in, and he was there within seconds. I'd recommend this place to anyone. It's a well run business with friendly, knowledgable employees.

nancy B. 
Rating:
4.0

Customer did not leave a comment.

Mike P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS A. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND L. 
Rating:
4.0

A little expensive and harder to get into a smaller more affordable unit.

CONSTANCE H.  |  Overall Experience 
Rating:
4.0

The website is not user friendly, and is difficult

LESLIE H. 
Rating:
3.0

1st time using a U-Haul trailer and must remember that the open trailer`s have no spring`s. Broke a few flower pot`s and ride like a lumber wagon, but now I know. Plan on renting one again soon.

Dennis S. 
Rating:
2.0

I tented blankets for the day. When I returned them I was told I would have to pay for the extra day. I remarked I was told at the time of rental I could return them before they closed not being told if I returned them past 24 hours I would be charged. When I Did return them the person with longer hair. Because I don't remember his name commented that Adam checked me out and he was new. I asked him if I had to pay because Adam didn't know and he said yes. With a shit eating grin on his face he said I'd need to get my billfold and pay the extra 5$. So on my way back to my car I was a little pissed Another employee took care of it. But the damage was done Mark Heysse

MARK H. 
Rating:
5.0

Great equipment , extremely friendly staff. Well maintained and clean vehicles . One thing that I did notice with both of my rentals is that , when parked in the return bay when you're finished with your equipment there is a big sign that instructs the driver to stay in the vehicle and wait for staff to help return your equipment. Both times I rented , during the return no one showed up outside. I had to walk in to find a staff member . I only put this in my review because nothing can be perfect but this rental facility is pretty close . 9.75/10

ZACHARY L. 
Rating:
5.0

Awesome customer service. Very efficient and informative. Andrew was amazing. He met us outside when we dropped off the truck. He is a great employee!

EMILY J. 
Rating:
5.0

Customer did not leave a comment.

Ryan K. 
Rating:
3.0

Customer did not leave a comment.

Matthew A. 
Rating:
5.0

Benjamin was exceptional and did everything he could to insure our satisfaction. You are very fortunate to have him in this location.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Fred C. 
Rating:
5.0

Customer did not leave a comment.

SCOTT F. 
Rating:
5.0

Customer did not leave a comment.

GENE R. 
Rating:
5.0

The service guys were great

Mitchell A. 
Rating:
5.0

Customer did not leave a comment.

Sherry H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN D. 
Rating:
5.0

thanks guys. JQ

JUSTIN Q. 
Rating:
5.0

Hard working and friendly staff!

Raymond L. 
Rating:
5.0

Andrew was extremely personable and friendly, as was the rest of the staff! He was also efficient and helpful. Kudos to this experience!

Karen F. 
Rating:
5.0

Customer did not leave a comment.

Raymond L. 
Rating:
5.0

Pick up and drop off were very easy, quick and professional.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Kaneasha C. 
Rating:
3.0

The link to upload photos of sage to vehicle prior to my departure wouldn't work. Very frustrating, especially when you are already under stress for the move itself.

Tammy K. 
Rating:
5.0

Customer did not leave a comment.

Lawrence A. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

Great store, helpful people. Access in & out to the lot is tough with equipment.

MATHEW S. 
Rating:
5.0

Friendly staff Great service

Wesley K. 
Rating:
4.0

Drop off was frustrating because cell service was very limited so doing after hours drop off was frustrating. I tried to call customer service to help and I was held on hold for over 15 minutes and finally just hung up.

Jessica M. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

EUGENE E. 
Rating:
5.0

Customer did not leave a comment.

Joshua R. 
Rating:
5.0

Great UHaul facility!

Jacob B. 
Rating:
5.0

The phone application to pickup was so complicated.

Bijan R. 
Rating:
3.0

Customer did not leave a comment.

Robin P. 
Rating:
5.0

Andrew was great! Exhibited exceptional customer service!

RONALD E. 
Rating:
5.0

Customer did not leave a comment.

CHAD G. 
Rating:
4.0

Customer did not leave a comment.

PATRICK K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Ben was always helpful,courteous and professional.

SUSAN M.  |  Overall Experience 
Rating:
3.0

Reserved rental well in advance for pick up in Alexandria, MN. Not happy that I had to drive 90 minutes away to pick up in St. Cloud due to non-availability in Alexandria. Meant a 3 hour round trip and several gallons of gas for pick up. If reservation made for specific location, reserved item should be available at that location!!

DIANE F. 
Rating:
5.0

Phenomenal and helpful staff. 10/10

Taylor B. 
Rating:
5.0

I am happy guys to get rennt uh from you guys a happy face

hamdi H. 
Rating:
5.0

Friendly staff.

RAYMOND L. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS M. 
Rating:
5.0

Customer did not leave a comment.

Ikeia B.  |  First Impressions 
Rating:
5.0

Tell Mike, the staff person who helped me, he did a great job getting my information and completing the rental paperwork. I really appreciated his professionalism and positive customer service when picking up the trailer.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

IKEIA B. 
Rating:
5.0

I've used this U-Haul site for almost 4 years for both rentals and storage. For rental vehicles, the process is streamlined and has always been a quick in & out. The prices have stayed static the whole time. My experience with storage was only for a couple of months but went equally smoothly in terms of setting up, accessing and finally ending. Well run place, highly recommend.

ANNEMARIE B. 
Rating:
4.0

Staff was all very friendly and accommodating

DANIEL B. 
Rating:
5.0

Put in a place for customers to wait while service is being done.

Gary H. 
Rating:
5.0

Our experience was great. Andrew S was very helpful.

COURTNEY T. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY V. 
Rating:
4.0

Customer did not leave a comment.

GERALD M. 
Rating:
5.0

Friendly place to rent!

David L. 
Rating:
5.0

The guy that has been there 20 years - he is the best. I wish I could get him to come work for me. We have rented several things, he always is so helpful.

JOHN L. 
Rating:
1.0

Customer did not leave a comment.

JEREMY B. 
Rating:
3.0

I was double billed for the rental so had $105 taken from my account twice! Upon return of truck, brought it up and basically told it wasn't uhauls problem and I have to now be short over $100 thru the weekend hoping it gets put back in my account next week. Ridiculous!

Tonia N. 
Rating:
4.0

Customer did not leave a comment.

PAUL S. 
Rating:
4.0

Ceilings are much lower compared to other storage facilities. Worked out well for the short term. Appreciated the free month storage after my rental.

Daniel B.  |  Overall Experience 
Rating:
5.0

I was happy with the everything and the garage I have used it for 4 months and hope to come back again if I need it

AHMED B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sara H.  |  Overall Experience 
Rating:
5.0

Well managed, great customer service!

David C.  |  Overall Experience 
Rating:
4.0

I have been a customer here for over 10 years I have been treated with the upmost honor

Annette B.  |  Overall Experience 
Rating:
5.0

From the moment that we reserved the Self-Storage locker we were treated with respect and courtesy, just outstanding customer service!

David C.  |  First Impressions 
Rating:
5.0

Staff was friendly and thorough. They were knowledgeable and explained everything so I was able to understand. They were AWESOME.

Rhonda C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Teshone E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jake P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Susan K.  |  First Impressions 
Rating:
2.0

We had an outside unit, there was a leak and I had a lot more damage to my stuff then realized at first. We also cleaned out and closed before the end of the month a week early. No compensation for damage or early leave. Don’t use this one specifically. I have used other Uhaul’s storage and they were much better.

Lucius B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATHY C.  |  First Impressions 
Rating:
2.0

Was misinformed on the availability of storage, even after had a confirmed reservation.

Daniel S.  |  First Impressions 
Rating:
5.0

It was fantastic. It is very secure and they have camera monitors. Thanks for the excellent service.

jennifer y.  |  First Impressions 
Rating:
4.0

Storage locker was clean and easy to access. 24 hour access with swipe card a definite plus.

Hugh G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hugh G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dan d.  |  First Impressions 
Rating:
2.0

Four plus years as a customer. Ever really had an issue until I went to empty my storage shed. I went to open my storage shed and my key wouldn’t work. I assumed I had lost it and checked in with the employees. They said I had left a key. All great went to un lock again and key breaks in lock. Well I decide to get a locksmith. Get the shed open and found the locking mechanism and my old lock in the storage shed. The one my key actually works on. Go to complain and check out and come to find out my shed had been “broken into” they had a police case number but no one contacted me. Would have been nice to know. They had my old number listed despite documentation showing I had called and updated my number. The alternate number that is still correct... well apparently they don’t call that number. Only one item in my storage shed was broken, ultimately didn’t care about that. But because of the Kay they gave me not working I had to call out a locksmith. All I wanted was that fee refunded. Originally told me they couldn’t do it, and well maybe partial. Then not until we said we were going to contact the police the report was filed with did they agree to cover the locksmith cost. Yes the fee was refunded. Overall the employees were pleasant aside from not wearing face masks. The manager was very unpleasant and needs to improve his people skills. Overall not happy and won’t recommend. Plenty of storage options and places to get a uhaul if need be. Oh and the shed was broken into 5 months before I opened it... and no contact from anyone.

bryan m.  |  Overall Experience 
Rating:
2.0

The trailer I reserved to haul my vehicle did not have working taillights which caused me to make 2 trips instead of one way. Also , I could not haul my vehicle and it is still in my original location

Lesley F.  |  Reservation 
No reviews have been submitted for this location.

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