Customer Reviews for U-Haul Moving & Storage of St Cloud

5198 reviews

126 SE Lincoln Ave   Saint Cloud, MN 56304
(Located on Lincoln Ave and Highway 23)

(320) 251-3763

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(320) 251-3763

126 SE Lincoln Ave
Saint Cloud, MN 56304
(Located on Lincoln Ave and Highway 23)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

From the moment that we reserved the Self-Storage locker we were treated with respect and courtesy, just outstanding customer service!

David C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Staff was friendly and thorough. They were knowledgeable and explained everything so I was able to understand. They were AWESOME.

Rhonda C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey O. 
Rating:
1.0

This is the worst experience I've ever had and your representatives should feel terrible. We dropped this trailer off at the correct location and you're somehow saying this was dropped off in New Mexico?

Gerald V. 
Rating:
5.0

Super friendly and helpful staff!

Christopher H. 
Rating:
4.0

Customer did not leave a comment.

Teshone E.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Kendra W. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
1.0

No body was there

KIM H. 
Rating:
4.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

TAMMY SUE E. 
Rating:
5.0

Customer did not leave a comment.

Leif O. 
Rating:
5.0

Customer did not leave a comment.

Jameelah S. 
Rating:
5.0

Customer service was above and beyond. Easy, fast and answered all my questions even though I asked a lot.

Joshua A. 
Rating:
5.0

Customer did not leave a comment.

Patrick O. 
Rating:
5.0

Quick and fast service friendly staff

Joan E. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
5.0

make sure gas tank is full when brought back

GEORGE G. 
Rating:
3.0

I appreciated how much could be done online. When I came in to get the key for the truck, the person who helped me was friendly but maybe a little too 'chill'. The person who helped me turn in my key just sat on their phone the whole time while I finished up the online return steps. I feel the customer service could be a little better. Its still a customer service job.

Holly T. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Customer did not leave a comment.

Jesse J. 
Rating:
4.0

Customer did not leave a comment.

Susan K. 
Rating:
5.0

Customer did not leave a comment.

Jake P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

MICHELE MARIE M. 
Rating:
4.0

Customer did not leave a comment.

Susan K.  |  First Impressions 
Rating:
1.0

The poor folks working were contending with terrible computers and no WiFi. They did the best they could given the circumstances. Trailer locking mechanism itself is badly rusted.

Andrew M. 
Rating:
5.0

Great deal, both parties won.

Ahmed O. 
Rating:
3.0

Not charging them without there consent

Jamie R. 
Rating:
5.0

Customer did not leave a comment.

tom R. 
Rating:
4.0

Customer did not leave a comment.

Anthony F. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Easy to rent and return

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
2.0

We had an outside unit, there was a leak and I had a lot more damage to my stuff then realized at first. We also cleaned out and closed before the end of the month a week early. No compensation for damage or early leave. Don’t use this one specifically. I have used other Uhaul’s storage and they were much better.

Lucius B.  |  Overall Experience 
Rating:
5.0

I honestly didnt do the drop off correctly and they took care of everything very well.

Nicole T. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

CATHY C.  |  First Impressions 
Rating:
5.0

Keep the friendly, knowledgeable employees that you have!

JUDY R. 
Rating:
5.0

Customer did not leave a comment.

MOHAMED A. 
Rating:
4.0

Customer did not leave a comment.

Harold R. 
Rating:
5.0

Customer did not leave a comment.

Frank E. 
Rating:
5.0

Customer did not leave a comment.

Kylie T. 
Rating:
5.0

Customer did not leave a comment.

jody P. 
Rating:
5.0

Customer did not leave a comment.

Gregory R. 
Rating:
2.0

Was misinformed on the availability of storage, even after had a confirmed reservation.

Daniel S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANK S. 
Rating:
5.0

Staff friendly and helpful!

DIANE C. 
Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
3.0

We did encounter one issue, the trailer we reserved was not available when we went to pick it up. We were given a smaller trailer at no-cost as an alternative. We appreciated the option of the smaller trailer at no-cost.

Terry L. 
Rating:
5.0

It was fantastic. It is very secure and they have camera monitors. Thanks for the excellent service.

jennifer y.  |  First Impressions 
Rating:
5.0

Courteous staff, easy process, great equipment.

JIM P. 
Rating:
3.0

Customer did not leave a comment.

RIKKI K. 
Rating:
5.0

Retrain employees coming back to work that things have changed since they left.

Todd K. 
Rating:
4.0

Customer did not leave a comment.

Melissa C. 
Rating:
5.0

very polite, helpful for get a closer drop off.

David B. 
Rating:
5.0

Customer did not leave a comment.

BARRYMORE B. 
Rating:
4.0

Customer did not leave a comment.

OKOTH O. 
Rating:
5.0

Very nice staff and very easy pick up/drop off.

Norma L. 
Rating:
5.0

Customer did not leave a comment.

AHMED I. 
Rating:
4.0

I have rented three times in the last 10 months. Employees have always been polite during pick up and drop off. The last trailer I rented did not have all the clearance lights operational and one tail light was not properly installed. Equipment was clean. If needed, I will use this location again for future rentals.

JAMIE R. 
Rating:
5.0

Apparently a smoker used the vehicle...strong smoker smell.

Michael K. 
Rating:
4.0

Customer did not leave a comment.

Nicholas N. 
Rating:
5.0

Nice People Great personalitiesVery helpful and informational

TE'SHONE E. 
Rating:
5.0

Customer did not leave a comment.

GLENN S. 
Rating:
5.0

Customer did not leave a comment.

Lonnie G. 
Rating:
5.0

Ben gave excellent customer service. Very polite and knowledgeable!!!

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

Kelly Z. 
Rating:
5.0

Customer did not leave a comment.

JEREMY E. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
4.0

Storage locker was clean and easy to access. 24 hour access with swipe card a definite plus.

Hugh G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kayla K. 
Rating:
5.0

Customer did not leave a comment.

Sara H. 
Rating:
5.0

Good job!

Essence W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
4.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
2.0

Trailer we reserved was not there, ran late, finally came back. There was an eflag on renting to us, so had to sit on hold for 9 minutes. It was a mistake BY u-haul from 4 fricken years ago. We had to be someplace at 1pm, it took 40 minutes to get the trailer and didn't LEAVE u-haul until 2. No apologies, nothing. Once again NEVER again!!

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

Larry O. 
Rating:
4.0

I will never use UHaul again. Four changes to my reservation in the final days which I had made months in advance and the day of the rental was terrible Only reason I rated above average is that the question pertained to the location. The company showed sheer incompetence. I will let everyone know how awful it was

John P. 
Rating:
5.0

You can get thier nice peaple who care thier customers any time by friendly. I Appreciate every person who work thier thank for you job guys ‘

Anas B. 
Rating:
5.0

Customer did not leave a comment.

MARTIN Y. 
Rating:
5.0

Customer did not leave a comment.

Brenda P. 
Rating:
5.0

Customer did not leave a comment.

Keith L. 
Rating:
5.0

Customer did not leave a comment.

Jessica E. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Happy with everything! Ben goes aboveand beyond.

Austin M. 
Rating:
4.0

Customer did not leave a comment.

BRETT H. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY G. 
Rating:
1.0

They stated that the tank was full when it was not, then charged me extra. I put $50 in the gas tank but only traveled less than 15 miles.

Elizabeth J. 
Rating:
5.0

Very friendly and professional staff. I am a professional driver and appreciated the quality and heavy duty features of the trailer. It towed very well.

Donovan A. 
Rating:
5.0

Customer did not leave a comment.

DAVID R.  |  Overall Experience 
Rating:
5.0

Ben, our representative was Awesome - very customer-oriented, friendly and pleasant and helpful!!

Judy R. 
Rating:
5.0

Customer did not leave a comment.

Jill H. 
Rating:
5.0

Completely contactless, all done on my phone. Pretty seamless process. I was impressed.

Carissa A. 
Rating:
4.0

Customer did not leave a comment.

todd F. 
Rating:
4.0

Fast service which is what I was looking for. Website could use some updates though

Nicholas L. 
Rating:
5.0

Customer did not leave a comment.

ADEN T. 
Rating:
4.0

Customer did not leave a comment.

Thomas W. 
Rating:
4.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

lester M. 
Rating:
5.0

Fast and efficient. Perfect experience. Five stars

melissa H. 
Rating:
5.0

Customer did not leave a comment.

BRUCE T. 
Rating:
5.0

Customer did not leave a comment.

SAYID M. 
Rating:
5.0

Customer did not leave a comment.

Yosua C. 
Rating:
4.0

Customer did not leave a comment.

Hugh G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dan d.  |  First Impressions 
Rating:
2.0

Four plus years as a customer. Ever really had an issue until I went to empty my storage shed. I went to open my storage shed and my key wouldn’t work. I assumed I had lost it and checked in with the employees. They said I had left a key. All great went to un lock again and key breaks in lock. Well I decide to get a locksmith. Get the shed open and found the locking mechanism and my old lock in the storage shed. The one my key actually works on. Go to complain and check out and come to find out my shed had been “broken into” they had a police case number but no one contacted me. Would have been nice to know. They had my old number listed despite documentation showing I had called and updated my number. The alternate number that is still correct... well apparently they don’t call that number. Only one item in my storage shed was broken, ultimately didn’t care about that. But because of the Kay they gave me not working I had to call out a locksmith. All I wanted was that fee refunded. Originally told me they couldn’t do it, and well maybe partial. Then not until we said we were going to contact the police the report was filed with did they agree to cover the locksmith cost. Yes the fee was refunded. Overall the employees were pleasant aside from not wearing face masks. The manager was very unpleasant and needs to improve his people skills. Overall not happy and won’t recommend. Plenty of storage options and places to get a uhaul if need be. Oh and the shed was broken into 5 months before I opened it... and no contact from anyone.

bryan m.  |  Overall Experience 
Rating:
4.0

The door on Unit 0157 took two people to operate. I did complain about this but no action was taken. That being said the staff was always friendly and helpful. There was one time I left the door open and the staff closed it and locked it for me. I appreciated that very much. My lovely bride of 40 years have used Uhaul for these 40 years. Always satisfied. Thanks Chris and Nancy Gagnier

chris g.  |  Overall Experience 
Rating:
5.0

Great explanation of services and quality staff who cares about the security of my belongings. Easy to work with and was comfortable asking questions. Very patient.

antuan b.  |  First Impressions 
Rating:
4.0

A little too expensive for storage in the area, but overall a good experience

Clarence C.  |  Overall Experience 
Rating:
4.0

Other than our storage unit being broke into, but nothing seems to have been take. It was a good experience!!!

Kimberly S.  |  Overall Experience 
Rating:
4.0

Should have a pin number to the gate as well as the card. The card can be easily demagnatized.

Clarence C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon S.  |  Overall Experience 
Rating:
5.0

Mike the manager is awesome

tim k.  |  Overall Experience 
Rating:
5.0

Used the storage facility for 4 years. Mike was great and efficient. The uhaul phone service has a long wait time.

WILLIAM H.  |  Overall Experience 
Rating:
5.0

Thank you for making my move easy

clarensia d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patty B.  |  Overall Experience 
Rating:
3.0

The guy who checked me out asked me if there is a black box. There is no box. I found few dead mouse and some of my stuff were damaged by mouse. I wish the person who checked me in knew about the black box.

mila h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

abdukadir a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick K.  |  First Impressions 
Rating:
4.0

Very accommodating, only complaint was hard to reach people at location. Phone rolled to customer svc., but they were able to get what was required done. Hoorah customer svc.

Michele A.  |  Overall Experience 
Rating:
5.0

They were very professional and very helpful.

Kim W.  |  First Impressions 
Rating:
5.0

Very well managed facility .

david d.  |  Overall Experience 
Rating:
2.0

The staff has been uninterested in my business, and I was treated each time I was there as if I was bothering them. The place in understaffed, and always looks junky - not dirty, but junky. It seems to be a low-budget operation, and the staff act like a low-budget deal. I would never do business there again, if can avoid it.

William Z.  |  Overall Experience 
Rating:
5.0

I didn't have to pay a deposit of buy a lock.

Eric G.  |  Overall Experience 
Rating:
4.0

My only issue was the mice. There has to be a better method with rodent control as many of my items were nasty n had to be cleaned. I had insurance and should have seen if something could be done but i didn't. The rest of the facility n staff we're great!

DANIEL G.  |  Overall Experience 
Rating:
3.0

While the staff and equipment at the site were top notch the actual construction of the storage buildings caused issued for unloading the truck. First of all the spacing between the buildings was such that backint the truck up directly in front of the storage locker was simply not possible. This in itself would have not been an issue except that the lane between the two storage buildings was sloped to such an extent that having the truck simply parked parallel to the building meant it was impossible to have both corners of the lower end of the truck's loading ramp touching the ground at the same time. As a result the ramp was constantly rocking and twisting every time we rolled the dolly down the ramp. This made several of the loads of boxes lean sidewise to the point where they fell off the dolly and spilled off the ramp. This caused unloading at this site to be significantly more work and resulted in considerable more broken items than would have happened if we had been unloading onto an approximately flat driving lane. Thus I would recommend this site to a friend who is seeking to rent a truck or trailer but I would most definitely discourage anyone I know from using a storage locker at this site.

Brian J.  |  First Impressions 
Rating:
5.0

Staff was kind and responsive.

jacob c.  |  First Impressions 
Rating:
5.0

Great knowledgeable and helpful staff!!!

Pierre L.  |  Overall Experience 
Rating:
5.0

Well done.

Patrick B.  |  Overall Experience 
Rating:
1.0

The store manager Mike Herron was rude and unprofessional. I will never do business with that location ever again just because he does not know a thing about customer satisfaction and appreciation!!

michael h.  |  Overall Experience 
Rating:
5.0

Very helpful and quick!

Anita S.  |  First Impressions 
Rating:
4.0

.

Andrew L.  |  Overall Experience 
Rating:
1.0

This location allowed someone to be living in one of the garages for almost 9 months, which resulted in a mice infestation, that destroyed thousands of dollars worth of my personal property.

ALEXANDRA R.  |  Overall Experience 
Rating:
5.0

Everyone did a good job. Thank you.

Alma M.  |  First Impressions 
Rating:
1.0

The storage facility was rampant with mice. After 30 days, we found our boxes full of mice feces and holes. While unpacking we found live mice in our boxes. We should receive a refund.

Robert B.  |  Overall Experience 
Rating:
5.0

Mike Herron is very professional and friendly. He has serviced my account for years and has been a pleasure to deal with. I have been proud to recommend others to come to Mike's branch to use UHaul.

ARNOLD H.  |  Overall Experience 
Rating:
1.0

My rating would be different if it's was an isolated incident, but this is the second time. In 6 months ,and if you count everything I lost due to water, mold and mice, I lost! But the ASM was nice

Nancy K.  |  Overall Experience 
Rating:
5.0

Friendly, helpful staff. Took care of every need and answered all questions.

Robert B.  |  First Impressions 
Rating:
5.0

Emily was polite , professional & efficient.

Patrick B.  |  First Impressions 
Rating:
5.0

U-Haul has my highest regards; clearly maintaining #1 status on every level; above all other competition. CRITICAL COMMENT: your business standards are excedingly professional Way too professional!

Michael B.  |  Overall Experience 
Rating:
5.0

The only issue we had with the storage unit was that another unit had food in it, and this resulted in mice getting into ours. The staff rid us they were aware, and we dealing with it.

Shawn S.  |  Overall Experience 
Rating:
5.0

Management is superior to competition.

tom a.  |  Overall Experience 
Rating:
5.0

They are all very helpful, I would recommend to all I know.

Nancy K.  |  First Impressions 
Rating:
5.0

I really Enjoyed renting from U Haul they where very helpful and nice, I really like them because unlike any other business renters they are ok with is renting but for one month no strings attached

edwin w.  |  Overall Experience 
Rating:
5.0

Mike is always friendly and and respectful. I will definitely return if need. The entire staff is great!!

Jody K.  |  Overall Experience 
Rating:
5.0

The employee who attended me was very nice, very helpful and even willing to re Explain things all over again, he was patient and did provided great customer service.

edwin w.  |  First Impressions 
Rating:
3.0

Service was friendly but staff wasn’t very knowledgeable.

Amylia C.  |  First Impressions 
Rating:
1.0

They were 4 hours late on my ubox pickup time even though I'd let them know a week before I wanted them. They kept calling me saying that they were really busy and would get to it as soon as possible.

Eric S.  |  Overall Experience 
Rating:
3.0

Convenient location and hours.

Jean S.  |  Overall Experience 
Rating:
5.0

Everyone was helpful and kind

david c.  |  First Impressions 
Rating:
5.0

it worked well

Russell M.  |  Overall Experience 
Rating:
3.0

It would be good to tell people ahead of rental that your Uhaul pods require a lock. When we picked ours up a lock had been put on with no key available. We had to take the pod back to get lock remo

Elizabeth L.  |  Overall Experience 
Rating:
5.0

Friendly service and fair pricing.

Heather R.  |  Reservation 
Rating:
2.0

The trailer I reserved to haul my vehicle did not have working taillights which caused me to make 2 trips instead of one way. Also , I could not haul my vehicle and it is still in my original location

Lesley F.  |  Reservation 
Rating:
5.0

The staff was great, and so helpful! We needed to upgrade our unit, and they made it seamless! Thank you!!

Shawn S.  |  Reservation 
No reviews have been submitted for this location.

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