Customer Reviews for U-Haul Moving & Storage of St Johns

6496 reviews

183 Kenmount Rd   St. John's, NL A1B3P9

(709) 738-4285

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(709) 738-4285

183 Kenmount Rd
St. John's, NL A1B3P9

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Anthony B.  |  First Impressions 
Rating:
5.0

Quicker counter service. Otherwise all fine. Note: not workers fault for slowness. Slow because only 1 body working.

chris V. 
Rating:
5.0

go see Rob he has been great helping me move so far with storage part of move i will get back on truck rental

Frank V.  |  First Impressions 
Rating:
5.0

The staff at the St. John's location have always been very helpful and knowledgeable. I rent u- haul a few times a year going great distances. I was recently up graded from a 5x8 to a 6x12 at no cost. This type of service keeps me coming back to u-haul . I have spent a good amount of money in the past 5-6 years renting from u- haul and it because of the great service and your employees. I also frequent the location in happy valley goose bay n. L. And that representative is always there to assist and goes to great lengths to ensure my satisfaction when using u-haul.

JOSEPH DARWIN M. 
Rating:
5.0

Just keep doing what you have been. Customer facing individuals frindly and provideed excellent customer service.

Lestley K. 
Rating:
4.0

Customer did not leave a comment.

Marie M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

melinda O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline V. 
Rating:
5.0

Gas level was not as indicated and pictures of damage to vehicle in text report were not accurate.

Larry M E. 
Rating:
5.0

Great people and great service.

PIERRE F T. 
Rating:
5.0

Staff where very busy and friendly and I found their rates to be very reasonable. I was very pleased with my experience.

Curtis B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER LLOYD S. 
Rating:
4.0

All good thanks

ALBERT C. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Krista at the service counter was friendly and thorough. I enjoy the new online check-in system but it's difficult to take a picture if the vehicle is parked close to another one. It's also not ideal to be using the phone when it's raining.

SABRINA C L R. 
Rating:
5.0

The staff are excellent and very friendly. Krista was extremely helpful. Keep up the good work. No improvments .

NOEL C S. 
Rating:
5.0

Customer did not leave a comment.

Glen W. 
Rating:
3.0

Customer did not leave a comment.

Christina S. 
Rating:
5.0

Cheaper than metro and just as good or better. Your staff is much more helpful too.

Glenn C.  |  First Impressions 
Rating:
4.0

The only issue I had was this was my first time renting a vehicle from your company and your employee charged me $15 insurance fee but I could of waived that if he had to explain that I have my own insurance.

CYRIL G M. 
Rating:
5.0

Customer did not leave a comment.

DARRIN A G. 
Rating:
5.0

Customer did not leave a comment.

DAVID E B. 
Rating:
4.0

Customer did not leave a comment.

JASON THOMAS B. 
Rating:
5.0

Everyone was really helpful, courteous, extremely friendly. Great staff.

Lloyd P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amy A. 
Rating:
5.0

Fantastic staff! I will 100% be renting through UHaul again. Even during a pandemic the process was so stream lined and efficient!

Lucas F. 
Rating:
4.0

It was an excellent experience. The staff were very friendly and efficient. It was a very smooth experience .

Raymond S. 
Rating:
5.0

Great service and reasonably priced! Staff were courteous and friendly

Craig B. 
Rating:
5.0

Everything was great. I do prefer the full tank pick up and drop off rather than the partial, minor I know. Everything else great as usual.

William T. 
Rating:
5.0

Great service..enjoyed the experience ☺

JO-ANNE DARLENE H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL FRANCIS M. 
Rating:
2.0

We had rented a truck for a 2 day period. Picking up at 12:30pm on Thursday and returning 12:30 on Saturday. A 2 day rental as per our summary, only to be told when we picked it that we had to have it back by 10:30am on Saturday. We couldn't access our apartment until 10am, all the more reason why we waited until 12:30 pm to pick it up. We are totally disappointed and had to find other arrangements for Saturday and ended up returning the vehicle a day early. We were moving 2 of our children to different locations, and could not complete this task with your help....so disappointed

PAUL A D. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE F. 
Rating:
5.0

All good

Wayne N. 
Rating:
4.0

1. I requested no blankets because we moved some dirty materials and very many cartons, and the clean blankets (supplied) merely got in the way.   2. More importantly, I requested 2 dollies, (both during the phone order and during the pick-up service at the counter), and I was charged for 2 dollies, however, there was only one dolly supplied with the truck. The missing dollie forced us to work differently than planned (in loadiing over 800 boxes onto the truck !! ..  and then offloading them to relocate same, over the course of the 3 days!), and it forced the project to go much slower than planned. This project was an hour's drive (each way) from the U-Haul site so it was impractical to simply go back for the second dolly because we didn't have a second vehicle on the weekend to do so, and to use the truck would have about doubled the mileage on the rental, and the truck needed to be on-site for continual loading and unloading. I feel there should be a substantial reduction/credit for this costly error. It added upwards of 10-12 hours of labour and delayed the project significantly Please advise what U-Haul can do or offer to reconcile this disservice to an otherwise, (previously), satisfied customer.

Peter A. 
Rating:
4.0

The staff at this location were great, very helpful and did everything to ensure the trailer was secure. The trailer was clean and worked fine until New Brunswick, when the ground wire for the lights broke off and I had to temporarily fix it, luckily I try and plan for every situation and had a spool of wire in my vehicle.

BRENDAN PATRICK D. 
Rating:
5.0

Service was great. Fast pick up and return system. No issues at all. Thanks guys.

CHRISTOPHER W D. 
Rating:
4.0

Customer did not leave a comment.

Ian D. 
Rating:
5.0

Customer did not leave a comment.

THOMAS MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Cameron Jamie R. 
Rating:
1.0

I recerve the vehicle day before but when I went to pick it up they told me they don't have that size truck. They gave me the smaller one. I saw the truck I recerved there were few parked in the out size but I didn't get one. This is not a good experience as a customer. Now I do not recommend this to anyone and who ever I know gonna use this service I will share this experience because they will think I recerve the vehicle and plan ahead but when we went to get the vehicle we get a somewhat different. This made whole my moving difficult. This is very unprofessional.

PRAGEETH MANUJAY S. 
Rating:
5.0

Great staff. Knowledgeable and friendly. Great customer service. Keep up the great work.

GERALD FRANCIS C. 
Rating:
5.0

Did contactless drop off after hours, the technology was straightforward and easy to use. A bit unclear on where to drop off my truck given the drop off location was already full. Could use some more signage that way for after hours

Maggie H. 
Rating:
5.0

Christa Vokey went above and beyond to make our experience enjoyable and easy to understand. She was excellent at her job and a pleasure to work with.

Gillian M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH P G. 
Rating:
5.0

Customer did not leave a comment.

MARK MICHAEL W. 
Rating:
5.0

I left uhaul yesterday and said to my friends, they were all so nice and helpful. It could not have been smoother for me on a very stressful day.

Kara P. 
Rating:
5.0

Easy pickup and return! Would definitely recommend!

Ken L. 
Rating:
5.0

Customer did not leave a comment.

KEITH S W. 
Rating:
1.0

No one had time for me or any questions I had in store. I was rushed out because other customers were in. I called customer service for clarification and got put on hold for almost an hour.... at which point I just hung up. Not only did u haul take a lavish amount from me for moving only 100 kms ($300+!!) Then they charged me 20$ for extra miles and kept the full tank of gas I put in it... that's another $200 in fuel alone! I really got taken to the cleaners here with uhaul.. not going to make this mistake again. Uhaul will never get my business again.

RYAN M. 
Rating:
5.0

Customer did not leave a comment.

Stephen Thomas P. 
Rating:
4.0

Only one problem with the trailer was I didn't see a spare tire. Unknown if you supply or it is all done trough roadside assistance ! As well I count do the drop after hours due to web site issues and I didn't receive my invoice until end of rental. All else was good.

ROGER PAUL B. 
Rating:
5.0

Very fast and sufficient

PATRICK JAMES B. 
Rating:
5.0

Considering the system was down they gave excellent service

Sandra M.  |  Online Move In 
Rating:
5.0

The staff went above and beyond to ensure I was comfortable with the rental process. They answered my questions about extending my reservation over the telephone and when I explained we were moving due to a flooding displacement they did everything why if offering to help us move in person. Upon returning my cargo van to the wrong location in the lot (I'm exhausted lol!!) they had a lot member inspect the van and complete the process with mobile technology. Excellent vehicles, customer service and company to work with. 10 out of 10 for sure!!

Sarah M. 
Rating:
3.0

The scale that shows how many liters of gas you need to put in to get the tank back to the same point it was when you picked it up is way off. I put in approx 15L LESS than the recommended and it went way passed the amount it was at the start

COURTNEY DOUGLAS V. 
Rating:
5.0

Customer did not leave a comment.

RYAN S J J. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Bernard S. 
Rating:
4.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

William Paul G. 
Rating:
5.0

Chris was very professional, informative, and courteous. Having an employee like him makes stressful moves so much easier! He is a pro at customer service!

Christopher Dale M. 
Rating:
5.0

My experience with Uhaul has been fantastic, I needed a trailer and the rental process was easy and very economical. Customer service rep Chris was great to deal with, as well as manager Mr. Mackey. I strongly reccomend Uhaul for anyone who's looking for trailer rental as the overall experience was great.

Brandon Philip D. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

Gillian B. 
Rating:
4.0

Customer did not leave a comment.

Wayne B. 
Rating:
5.0

Customer did not leave a comment.

Christopher Paul N. 
Rating:
3.0

Trailer blew a tire on route, delay caused me to miss ferry connection Battery light chimed regularly Vehicle needs alignment (strong pull to right)

Garrett James D. 
Rating:
3.0

Customer did not leave a comment.

KAREN MELINDA M. 
Rating:
1.0

I came to check in on Friday afternoon around 5pm. The check in attendant was very rude and when I mentioned the free month with truck rental he ignored me. Then when I mentioned it again he said "I wish you told me this before" and rolled his eyes at the extra work he had to do, refunding me. When we saw our unit, we were disgusted to find numerous bugs on the floor and ceiling. If I am paying this kind of money for a storage unit, I would at least expect it to be clean. The way I was treated at the check in counter was unacceptable for a paying customer. I intended to use UHaul for all my moving needs but now I am having second guesses. Hoping someone can get in touch with me to make things right.

Andrew C.  |  First Impressions 
Rating:
5.0

My experience was top notch. Very smooth & efficient both pickup & drop off. Well done!!

AIDAN J M. 
Rating:
5.0

Customer did not leave a comment.

DONALD G S. 
Rating:
5.0

Very happy with staff and service. Helpful, cooperative. Very clean space and well laid out for Covid operations,

Robert W D. 
Rating:
5.0

Customer did not leave a comment.

LOUISE R. 
Rating:
5.0

The young fella who showed me the unit was really helpful and friendly.

Denise B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kim M. 
Rating:
1.0

Worst customer service experience I've ever had, the boy at the counter, Matt, told me I was overcharged, laughed in my face about it, and then told me he wasn't going to do anything for me. He then proceeded to tell how much I should have payed but still would fo nothing to help. The one who gave me the rental his morning, made no mention of the error and made no attempt to help and was there during the return. If this is how all of your customers are treated, I don't see how you're still in business. I would rather rent from any other competitor than uhaul right now.

STEFAN ANDRE F. 
Rating:
4.0

A little more signage regarding Covid and where to stand will waiting. I did not see any hand sanitizers in the building. Over all the person I dealt with was great!! I was disappointed in the 0.59 km rate. I was less than 100 km and the rental still cost $75 plus.

Glenn B B. 
Rating:
5.0

All went well.

boyd L. 
Rating:
5.0

Smooth and speedy transaction,staff was excellent and very helpful.

RANDY and CHRISTINE M.  |  First Impressions 
Rating:
5.0

Matthew was fantastic to deal with, he made the entire rental process simple and explained everything in clear detail. The guy who greeted me on return was just as professional and courteous. Would definitely be back to rent for our next project!

JEFFERY JOHN S. 
Rating:
5.0

Customer did not leave a comment.

craig s.  |  Overall Experience 
Rating:
5.0

Just give him the same service

GREGORY DAVID W P. 
Rating:
5.0

nil

Kazeem A. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Staff go above & beyond to help fulfill our needs with short notice.

john and kim c.  |  First Impressions 
Rating:
4.0

Long lineup with one check in clerk for quite a while. Otherwise efficient and helpful.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

wayne W. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
3.0

Not that I am a clean freak or a germafobe but others are. The vehicle cab was not clean and there was a smell of cigarette smoke in the truck.

ROBERT S W. 
Rating:
5.0

Customer did not leave a comment.

FARINA T. 
Rating:
3.0

I used your online booking, and it was disappointing, with so many steps and photos to take. The worst part is you have to do them all when you reach the place, and since there is no parking for customers, I had to park my car somewhere else and then walk to haul, stand in the cold and go through the steps. Usually, the purpose of online booking is to facilitate the process, not making it more painful. I'll never use your online booking and pickup service again, and will go the old fashioned way.

Taimaz B. 
Rating:
4.0

Great service very friendly and accommodating. A small hiccup but cleared up with a phone call. Harold in Stephenville was extremely helpful and extra helpful.

Lloyd P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MIR I. 
Rating:
1.0

This location did not know much about uhaul. I was waiting an hour because they weren't prepared for me. When I arrived at first they didn't know if my truck was there or not, then didn't have a dolly for me when I already precooked and paid for it. Staff acted as though I should have expected this. Very frustrating as I was trying to make a 3 hour drive after packing the uhaul and didn't have much time. Also got charged an extra $65 for insurance in store when it said $30+HST online.

Emily H. 
Rating:
5.0

Staff were VERY knowledgeable and helpful. I avoided using the service for years thinking that it would be complicated, but it was super rasy and will definitely rent a uhaul for all my needs. Prices were excellent and everything was explained perfectly. WILL RECOMMEND 1000%

Valerie Joanne B. 
Rating:
5.0

Customer did not leave a comment.

Trevor P. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA C H. 
Rating:
5.0

Customer did not leave a comment.

Glendon B Boyd C. 
Rating:
4.0

Cab doors could m not be locked as tumbler would not accept the key.

JAMES EDWARD M. 
Rating:
5.0

We needed to change our reservation several times and last minute needed to upgrade our trailer and the staff were more than willing to help

Ashley P D. 
Rating:
5.0

Customer did not leave a comment.

Gerald F A. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS R S. 
Rating:
5.0

Customer did not leave a comment.

DARRELL PATRICK F. 
Rating:
5.0

Customer did not leave a comment.

MEGHAN T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaxon Hugh Patri F. 
Rating:
4.0

Get the city council to allow your trucks into the dump area without a permit. You should not be hassled taking garbage to the dump. I know a lot of people who don't want to rent trucks because of the council.

Frank F. 
Rating:
4.0

Be more observant of damage on trucks

KELLY ANNE S. 
Rating:
1.0

Sales person was very rude and ignorant, we were on tight timeline and he basically told us that it was our fault for not booking the uhaul further in advance when this was not a option,we put down the middle seat in the truck and it was covered in coffee stains and was sticky and disgusting I took pictures ,I will never be using this location again and will let friends and family know not to aswell

JORDAN JOHN B. 
Rating:
5.0

Excellent job U Haul.... great to see a business in St. John's that has great service and competitive rates.

ADAM JOSEPH B. 
Rating:
5.0

The gentleman's behind the counter are top notch customer service. They have explained everything to the smallest details and provide helpful information. Will definitely use them in the future.

MARTIN D A. 
Rating:
5.0

A convenient / easy / affordable process over all!

Elena F.  |  Overall Experience 
Rating:
5.0

Krista was absolutely fabulous! Booked the truck on line and waited at the shop maybe 5 minutes and I was good to go. Keep up the good work guys, Krista Vokey you rock!! Thanks so much for everything!!

SHELLEY N. 
Rating:
5.0

Customer did not leave a comment.

Tyler John Raymo B. 
Rating:
5.0

Great service. Much appreciated.

Darryl J. 
Rating:
5.0

Great and friendly staff! Storage unit was also clean and easily accessible.

Alissa B.  |  First Impressions 
Rating:
5.0

We have used u haul several times and they have been excellent. Very good customer relations.

Loretta H.  |  Overall Experience 
Rating:
3.0

Only way it could have been better was if there was round the clock access

Kayla W.  |  Overall Experience 
Rating:
4.0

We did have to move units about 8 months ago due to a water leak. We did experience some loss of belongings. The staff were accommodating and we had a new unit right away. The building was always clean and in the winter it was snow cleared and salted

ERIN S.  |  Overall Experience 
Rating:
5.0

I have used Uhaul on numerous occasions and will always be my go to for storage or moving

deanna h.  |  First Impressions 
Rating:
3.0

Thoroughly enjoyed my time in the rented office space. Leonard, Krista and entire staff were very friendly and accommodating while i was there.in the building. No bad experiences.

11420 NEWFOUNDLAND LTD F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly M.  |  Overall Experience 
Rating:
1.0

1 of our 2 units was completely water damaged. The unit was full floor to roof of my mother’s possessions that she was forced to store after my fathers death and having to sell her home. We lost more than half of our items due to water damage and mold. It took weeks and weeks of our/her time to sort through the mess. The employees of the kenmount road location, were as helpful as possible, but we were told uhaul as a company did not offer any assistance under their insurance. This should not have happened. Water came in through both the ceiling and the floor. The items and memories that have been lost due to an insecure unit is heartbreaking.

Kerri P.  |  Overall Experience 
Rating:
2.0

I put all my new furniture in storage just for 5 months , it was wet and full of mold. one of my night table was destroyed by moisture, all swolled up. so never again or would never recommend it to anyone.

Danah S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Penny W.  |  Overall Experience 
Rating:
5.0

The workers was so helpful & kind. I could get my lock open they was very kind to help me with it. One worker offer to help if I need any help with my furniture!! Great place great people!

Daphne M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jocilyn G.  |  Overall Experience 
Rating:
5.0

Outstanding staff

Dave B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glendon & Cindy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmel N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MISTI DAWN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josephine E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

laura h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adella R.  |  Overall Experience 
Rating:
2.0

I had two drive up Units , one had rodent problems and both had water/moisture issues. When I moved out my items, most of it had surface mould and mouse droppings on/in it. Over all, Grossly over priced. I would have been better off throwing my things in a pile outside with a canvass tarp over them.

Terry C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brenda p.  |  Overall Experience 
Rating:
5.0

We were entirely satisfied with the whole experience! Would not hesitate to use U Haul again or to recommend to others. Thank you!

dolores h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cameron l.  |  Overall Experience 
Rating:
5.0

I could not ask for better service, both from the lady I spoke with over the phone, and from the associate I dealt with, at the Kenmount Road location. I'm sorry I didn't think to ask the associates name because he was very friendly, knowledgeable, courteous, and considerate, especially in regards to my hearing and mobility issues. I could not have asked for better service and I would not hesitate to recommend UHaul

hanorah k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rick C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea G.  |  Overall Experience 
Rating:
5.0

Would 100% recommend and use again !!

maria b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica h.  |  Overall Experience 
Rating:
5.0

Most convenient to use, would recommend to others.

sean c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda P.  |  First Impressions 
Rating:
1.0

I had an house fire and lost everything including the key to the storage unit. I had to hire a lock smith to cut off the lock. I had the unit paid for until August 20th. I was partially moved and did not put another lock on the unit. The local company tried calling me and I tried several calling back to see what they wanted. When I finally called back I was informed the few pieces of furniture left there was thrown out It was three pieces of a bedroom set and a tv stand. I am extremely upset and will never use U-haul again for storage.

monty s.  |  Overall Experience 
Rating:
4.0

Uhaul St johns Staff Are knowledgeable and courteous. Leonard was helpful and understanding with payment options while i waited for a new card to arive in the mail. Thanks

Sheldon B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wayne S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

bill s.  |  Overall Experience 
Rating:
5.0

Will use again

Ryan Cashin J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carmen H.  |  Overall Experience 
Rating:
1.0

I have a 5 x 10 locker for 8 mos. @ 149.00 a month. I couldn't move it out because of the virus. I asked for a discount and was turned down. this is at a time most business were helping out. I am a senior on a fixed income that I started to receive in may month of 490.00 until they could get a review to correct the amount. Sorry for venting here but I thought it was a lot to pay for a small locker. You have a good day and stay safe. clara wall

Clara W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Matthew B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcia W.  |  Overall Experience 
Rating:
1.0

Snow clearing in the winter is horrible, due to Covid 19 I couldn’t come in and pay and I don’t have a credit card so u added multiple fees and wouldn’t wave them. You’re website don’t accept visa debit or MasterCard debit which is outdated.

kordell d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josh H.  |  First Impressions 
Rating:
5.0

I thought the staff were very helpful and patient.

bill s.  |  First Impressions 
Rating:
5.0

Very helpful staff

Tammy O.  |  Overall Experience 
Rating:
4.0

Very organized and helpful staff

bernie h.  |  First Impressions 
Rating:
5.0

I had excellent service. And I was very happy to see the one person at a time policy and plexiglass divider at the counter. Thankyou.

sonja t.  |  First Impressions 
Rating:
5.0

Guys were great to deal with and the entire process went well and seamless.

James S.  |  Overall Experience 
Rating:
5.0

Greta service as always

Rod W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie Maria K.  |  Overall Experience 
Rating:
1.0

The unit leaked on our furniture and has likely ruined some of it. I had never used a storage unit of any type so I specifically asked a lot of questions in the beginning to make sure something like that didn't happen. The people I spoke to assured me that the units were fine and there should be no issues. I have used U Haul multiple times for the vehicles and was always impressed and very happy with the service. Needless to say, this has not left me in a good space with the brand or the company.

Greg L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcia W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

The beverage b.  |  Overall Experience 
Rating:
3.0

Found the staff to be very accommodating during this stressful time which I found to be comforting. Greatly appreciated!

Linda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle C.  |  First Impressions 
Rating:
4.0

It was extremely hard to locate my storage and to get in. Minimal instructions were provided and the place didn't feel welcoming. However, it was pretty clean.

advay k.  |  First Impressions 
Rating:
5.0

Awesome! Especially the free month for students displaced by COVID-19

Kayla W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carmel N.  |  First Impressions 
Rating:
3.0

The lock would seize up with rust, and freeze in the winter. You need soething better.

wallace g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myles P.  |  Overall Experience 
Rating:
3.0

When I went to go drop off stuff in my storage unit I had my baby with me I parked my car so I could go in and punch in my security number. And all I could hear was the horn going from inside. One of your employees were honking the horn like something sick nearly on my bumper. And than gave me a dirty look cause it took me a bit to get my baby back into her car seat. I wasnt in the way and he had lots of room to go around. He backed up where I was and stayed on his phone the entire time. Horrible horrible horrible expirence. I'm moving with a baby. Should give someone some common decency to give some time as I am trying my best with a baby in my arms. Getting my unit was fantastic. 119.00 to be beeped at cause I'm taking too long? Disgusting.

Natasha S.  |  First Impressions 
Rating:
5.0

If I ever need storage again, this is where I will go.

Solveig B.  |  Overall Experience 
Rating:
4.0

The loading area was clean and free of obstruction. The overhead doors are a bit inconvenient though as the door only remains open for 30 seconds. As I had to unload a trailer I could not pull into the bay, or so I was told by the attendant. My wife had to stay inside the bay to keep the door open while I unloaded the trailer.

Dave R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul K.  |  First Impressions 
Rating:
5.0

Thanks

Michelle Q.  |  Overall Experience 
Rating:
4.0

Friendly experience

Robert T.  |  First Impressions 
Rating:
5.0

The staff at the Kenmount location were awesome!! Thanks so much!

daphne g.  |  Overall Experience 
Rating:
5.0

I give it an excellent rating because of the people who worked there they were amazing and friendly and me the experience super easy

Jennifer K.  |  First Impressions 
Rating:
5.0

This is my third year using this facility. The staff have gone above and beyond each year, and have been patient with any errors on our part. They are the reason I will continue to come back. Thankyou

Davids T.  |  Overall Experience 
Rating:
4.0

pleasant experience ...

John L.  |  Overall Experience 
Rating:
5.0

Friendly staff and overall great experience.

andrea p.  |  Overall Experience 
Rating:
4.0

very convenient location for our requirements

chubb f.  |  Overall Experience 
Rating:
4.0

I was happy with everything except the mouse droppings all over the top layer of my belongings. It was pretty gross as we handled items. Fortunately nothing seemed chewed. Everywhere else was clean.

ALISON H.  |  Overall Experience 
Rating:
5.0

Convenient and easy

ALPHONSUS M.  |  Overall Experience 
Rating:
5.0

The storage facility adequately met my needs. I found the staff to be friendly and super helpful. I will recommend this facility to others.

Ryan K.  |  Overall Experience 
Rating:
5.0

My third time using the storage facilities and my experience each time has been fantastic. The staff are very helpful and friendly. Highly recommend and would use the facility again in the future .

glenda l.  |  Overall Experience 
Rating:
3.0

s

Meghan H.  |  Overall Experience 
Rating:
5.0

it was a great experience working w/ the St. Johns UHaul staff. Chris Smith was extremely helpful during some less than standard requests that my account required. Great team!

Mark H.  |  Overall Experience 
Rating:
4.0

Would have liked a ramp or elevator lift to access the upper units.

STEVEN H.  |  Overall Experience 
Rating:
4.0

Very straightforward Recommended

Carolyn K.  |  Overall Experience 
Rating:
1.0

I was not pleased with the unit had mold on my dresser and had to spend 800 hundred dollars for a new dresser and a few more things I had to buy new again and I would not recommend you to anyone

tony w.  |  Overall Experience 
Rating:
5.0

Fabulous staff. Friendship and helpful.

catherine h.  |  Overall Experience 
Rating:
4.0

No issues

Ronald R.  |  Overall Experience 
Rating:
5.0

Great Service and friendly staff

Carol T.  |  Overall Experience 
Rating:
5.0

Very efficient system. Clean facilities and friendly staff in St. John's location

David S.  |  Overall Experience 
Rating:
5.0

Thanks

Roger A.  |  Overall Experience 
Rating:
5.0

Thank you so much for your help.

gloria pike s.  |  Overall Experience 
Rating:
2.0

The facility was secure and spotless, however, the tone of the employee was not appreciated when I happened to let him know that we had left the keys back in Corner Brook. I felt like I was chastised.

Mary B.  |  Overall Experience 
Rating:
5.0

I had great service from start to finish on this visit.

JOHN B.  |  Overall Experience 
Rating:
5.0

Excellent service

michael l.  |  Overall Experience 
Rating:
4.0

Thankyou

JEFFREY S.  |  Overall Experience 
Rating:
4.0

My experience was excellent. The entire staff were great and excellent customer service

Jodi D.  |  Overall Experience 
Rating:
5.0

Excellent attentive service by the nice gentleman how helped me setup new storage unit arrangement, get supplies, and also prepare for in-bound arrival of U-Containers next week!

JONATHAN S.  |  First Impressions 
Rating:
3.0

Parking lot and congestion of traffic is horrible!

rodger l.  |  Overall Experience 
Rating:
5.0

Friendly and very helpful staff. The storage was clean and secure and I will recommend a friend and use your services in the future again

Amina S.  |  Overall Experience 
Rating:
2.0

Poor service and nagging emails when I had canceled my account the day it was opened. Will not use uhaul again.

cathrine h.  |  Overall Experience 
Rating:
4.0

Staff always assisted me in a timely and professional manner.

Vicki O.  |  Overall Experience 
Rating:
4.0

The woman ( krista I believe..)who served me was so kind and her service was amazing. I am going through a rough time and her kind service was what I needed . Thank you

Jodi D.  |  First Impressions 
Rating:
5.0

Very helpful in selecting the right size of unit for my things. When they understood I had difficulty with my mobility immediately assigned me a ground floor unit. Thank you!

BETTY ANN R.  |  Overall Experience 
Rating:
3.0

Contents were there about 20 days, when we collected them everything was soaken wet. We were not informed that condensation would be a problem. Not given the option of climate control ith free month.

CHRISTOPHER S.  |  Overall Experience 
Rating:
5.0

The space is perfect and the service is very helpful.

Marjorie O.  |  First Impressions 
Rating:
5.0

It was good for storage facility. We would use it again if we needed too

David H.  |  Overall Experience 
Rating:
5.0

Courteous and efficient treatment by three different staff members. Thank you, Chris Smith

catherine h.  |  First Impressions 
Rating:
5.0

The staff are exceptional in friendly, helpful service.

Linda W.  |  Overall Experience 
Rating:
5.0

Friendly staff and very helpful!

curtis c.  |  First Impressions 
Rating:
2.0

Your staff is great, but often there is only one person at the desk and waits are really long. The locks we have to use aren’t really built for our climate, we went through 8. Our space was quitedamp

SHELAGH J.  |  Overall Experience 
Rating:
5.0

The Kenmount Road staff have been extremely helpful during my recent move and storage. They are professional and courteous, and have made the experience much less stressful than expected.

Joseph S.  |  First Impressions 
Rating:
5.0

Convenient and accessible. Well worth it.

Peter B.  |  Overall Experience 
Rating:
4.0

everything was fine.

ROBERT B.  |  Overall Experience 
Rating:
5.0

Thanks all for your help and patience at a terrible time in my life. Your staff was very helpful and kind. Well a new chapter begins. Thanks for your great friendly service I will recommend.

Steven K.  |  Overall Experience 
Rating:
5.0

The sales person was knowledgeable and friendly. Excellent and quick service.

todd b.  |  First Impressions 
Rating:
3.0

good

bashir m.  |  First Impressions 
Rating:
4.0

The site advertised lockers for 1-2 bedroom apartments furniture.they are not that big. Stuff for my 1 bedroom Wouldn't fit. The worker upgraded it for me. The staff was amazing every time I went in.

Lisa B.  |  Overall Experience 
Rating:
4.0

Helpful and professional staff.

Wanda S.  |  First Impressions 
Rating:
5.0

The staff was very helpful & friendly

Paul M.  |  Overall Experience 
Rating:
5.0

As always great service and will help out with anything you need. Excellent place for customer service.

SHAUN T.  |  First Impressions 
Rating:
1.0

Ive used uhaul on reg basis I have yet to have problems until now Im renting a storage unit at 200$ when it was supposed to b free for truck rental I had 3 days. I'd appreciate free month like quoted

ashley D.  |  First Impressions 
Rating:
5.0

Great customer service! The staff were very helpful and friendly

Amina S.  |  First Impressions 
Rating:
5.0

Excellent service

Paul M.  |  First Impressions 
Rating:
5.0

Excellent experience with this company. Very knowledgeable and helpful staff especially Tammy. ( I hope I got her name right.).

Hilda D.  |  Overall Experience 
Rating:
5.0

Great Service. Will use again.

Paul M.  |  Overall Experience 
Rating:
4.0

I had to get my belongs picked up by my moving company but was not in the province and the staff had a process set up to do this which worked out so I didn’t have to return to Nl as an added expense

Paul O.  |  Overall Experience 
Rating:
4.0

Krista Vokey was excellent and very helpful,She was very friendly and would go out of her way to help you and provide guidance,

Nelson I.  |  Overall Experience 
Rating:
4.0

The price was reasonable; the location suited my needs; it was safe, clean and secure; and the staff were always friendly and helpful. I would use it again and recommend it to others.

rodney g.  |  Overall Experience 
Rating:
5.0

Staff very friendly and helpful. Explained procedures thoroughly and made me aware of special rental deals.

Joanne B.  |  Overall Experience 
Rating:
4.0

It was a good experience but very costly.

Jacquie B.  |  Overall Experience 
Rating:
5.0

It was a pleasure,friendly,very polite customer service provided,will definitely be booking U haul in the future,&recommended to my family & friends.thank you for great service.

dan n.  |  Overall Experience 
Rating:
4.0

Wonderful service ! There wasn't any lighting in the unit, however the lighting in the hallways was awesome. Thank you!

candice l.  |  Overall Experience 
Rating:
5.0

Clean and convenient. Staff at this location extremely helpful.

Jeff L.  |  Overall Experience 
Rating:
3.0

Mice droppings on our items while we collected our belongings on the last day was a very bad experience.

Brittany L.  |  Overall Experience 
Rating:
5.0

Good service, very clean and very organized

Glenda D.  |  Overall Experience 
Rating:
5.0

Excellent overall experience

Wade S.  |  Overall Experience 
Rating:
1.0

would someone help me find a receipt with the new program you have

STERIS C.  |  Overall Experience 
Rating:
5.0

11/10

Matthew S.  |  Overall Experience 
Rating:
5.0

convenient, staff very helpful, excellent service

William M.  |  Overall Experience 
Rating:
1.0

I was charged a full month rent for less than one day usage (only a few hours on the September 25th). The Manager was contacted several times and he did not respect his word in calling back.

Walid H.  |  Overall Experience 
Rating:
5.0

Great staff!!!

Christina L.  |  Overall Experience 
Rating:
5.0

Was a great experience

Don O.  |  Reservation 
Rating:
5.0

Great spot

Patrick G.  |  Overall Experience 
Rating:
3.0

It was okay but, the truck was filled over the amount we started with and there was no reimbursement. Not impressed.

Bridgette E.  |  Reservation 
Rating:
3.0

My only complaint is the unit did let a lot of moisture in, understanding that it wasn’t climate controlled, but much of the contents I put in there suffered from rust pits and mold.

JEFFERY C.  |  Overall Experience 
Rating:
5.0

Great experience. Very impressed with courtesy and professionalism of staff.

Dennis H.  |  Overall Experience 
Rating:
2.0

Charged me after I moved out.

Top-Shelf Vapor S.  |  Overall Experience 
Rating:
2.0

I stored my furniture at your facility for 3 months and when I moved into my brand new home all my furniture was full of mold. When I approached the front desk they gave me a pamphlet with a number.

SARA C.  |  Overall Experience 
Rating:
3.0

Staff at front desk was not friendly... felt rushed through check in/check out process.

christopher g.  |  Overall Experience 
Rating:
5.0

Great service

Vadney T.  |  Overall Experience 
Rating:
4.0

my furniture aquired mold during the winter months, if renting again would recommend a heated unit

Donna P.  |  Overall Experience 
Rating:
5.0

Clean, well maintained and easily accessible.

arlene f.  |  Overall Experience 
Rating:
5.0

I would of stayed, but approaching retirement and had to down size my operations.

STEVEN W.  |  Overall Experience 
Rating:
5.0

All the staff were so polite and helpful.

eileen b.  |  Overall Experience 
Rating:
5.0

Great facility.

Trevor S.  |  Overall Experience 
Rating:
5.0

Great service

Margaret W.  |  Overall Experience 
Rating:
5.0

9

Edward C.  |  Overall Experience 
Rating:
5.0

The house sold quicker than we expected so we had to rent a storage shed. You were the least expensive and the most convenient for me to get to. All the staff I dealt with were very friendly. Thanks

Donald W.  |  Overall Experience 
Rating:
5.0

The service was perfect and I'd use it again in a heart beat if I needed storage.

Jennifer C.  |  Overall Experience 
Rating:
5.0

The hours of operation could be improved. Perhaps consider staying open later Saturdays and especially Sundays to accommodate those moving. A 5pm closing is too early when you're moving! :)

gillian s.  |  Overall Experience 
Rating:
4.0

N/A

NANCY M.  |  Overall Experience 
No reviews have been submitted for this location.

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