Customer Reviews for U-Haul Moving & Storage of St Johns

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of St Johns

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denise M. on

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Fast pick up. Friendly, helpful employees

Shawn B. on

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Great service, went out of their way to save me money. Very satisfied!

Shawn B. on

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Great service, easy to use equipment and nice to have the after hours drop-off option.

Raymond L. on

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I just think it’s a little to much before you leave with the trailer. Looking at the pictures of the trailer etc. Over kill

Gregory S. on

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Stephen F. on

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Lorne Daniel T. on

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Truck was hard to steer like a power steering issue and breaks were squealing

Larry D. on

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Craig S. on

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The staff at this location were horrible to deal with. I witnessed them treat the customer before me horribly and then treated me poorly. Will never rent from uHaul again

Mark H. on

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it was a great experience working w/ the St. Johns UHaul staff. Chris Smith was extremely helpful during some less than standard requests that my account required. Great team!

Darren N. on

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The inside of the vehicle was filthy. It reeked of cigarette smoke in the cab, which I had to clean in order to drive it.There were empty water bottles and mouldy bread in a bag , plus used napkins . It was disgusting. Would not recommend this location to anyone.

Anthony A. on

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Robert D. on

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Kirk F. on

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Just had a smell of catalytic converter for a short time

Barry S. on

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Sheri M. on

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Keith H. on

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Ahmad Aboleed Al Z. on

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You really do a good job. As you have a high reputation all over the city. I love uhaul...

Janice W. on

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Dale S. on

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Andrew C. on

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Juvani B. on

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Darren J. on

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Scott P. on

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STEVEN H. on

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Would have liked a ramp or elevator lift to access the upper units.

william S. on

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Dennis S. on

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We had trouble with the truck the battery kept on dieing

kevin R. on

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john E. on

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Tanner C. on

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Carol Gertrude M. on

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Excellent customer service!

Louise A R G. on

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eric P. on

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Andre H. on

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Daniel Ronald C. on

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Stefan R. on

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6x12 was great except back wall of trailer had a handful of glass on floor that had to be cleaned up before I could load items inside.

Carlos V. on

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Melissa J. on

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SEAN W. on

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charles P. on

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Tuck an an exhaust leak. Cab full of exhaust fumes. Good thing is was a short haul.

Carolyn K. on

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Very straightforward Recommended

tony w. on

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I was not pleased with the unit had mold on my dresser and had to spend 800 hundred dollars for a new dresser and a few more things I had to buy new again and I would not recommend you to anyone

catherine h. on

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Fabulous staff. Friendship and helpful.

Ronald R. on

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No issues

Carol T. on

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Great Service and friendly staff

David S. on

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Very efficient system. Clean facilities and friendly staff in St. John's location

Roger A. on

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Thanks

gloria pike s. on

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Thank you so much for your help.

Mary B. on

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The facility was secure and spotless, however, the tone of the employee was not appreciated when I happened to let him know that we had left the keys back in Corner Brook. I felt like I was chastised.

JOHN B. on

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I had great service from start to finish on this visit.

michael l. on

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Excellent service

JEFFREY S. on

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Thankyou

Jodi D. on

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My experience was excellent. The entire staff were great and excellent customer service

JONATHAN S. on

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Excellent attentive service by the nice gentleman how helped me setup new storage unit arrangement, get supplies, and also prepare for in-bound arrival of U-Containers next week!

rodger l. on

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Parking lot and congestion of traffic is horrible!

Amina S. on

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Friendly and very helpful staff. The storage was clean and secure and I will recommend a friend and use your services in the future again

cathrine h. on

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Poor service and nagging emails when I had canceled my account the day it was opened. Will not use uhaul again.

Vicki O. on

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Staff always assisted me in a timely and professional manner.

Jodi D. on

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The woman ( krista I believe..)who served me was so kind and her service was amazing. I am going through a rough time and her kind service was what I needed . Thank you

BETTY ANN R. on

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Very helpful in selecting the right size of unit for my things. When they understood I had difficulty with my mobility immediately assigned me a ground floor unit. Thank you!

CHRISTOPHER S. on

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Contents were there about 20 days, when we collected them everything was soaken wet. We were not informed that condensation would be a problem. Not given the option of climate control ith free month.

Marjorie O. on

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The space is perfect and the service is very helpful.

David H. on

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It was good for storage facility. We would use it again if we needed too

catherine h. on

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Courteous and efficient treatment by three different staff members. Thank you, Chris Smith

Linda W. on

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The staff are exceptional in friendly, helpful service.

curtis c. on

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Friendly staff and very helpful!

SHELAGH J. on

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Your staff is great, but often there is only one person at the desk and waits are really long. The locks we have to use aren’t really built for our climate, we went through 8. Our space was quitedamp

Joseph S. on

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The Kenmount Road staff have been extremely helpful during my recent move and storage. They are professional and courteous, and have made the experience much less stressful than expected.

Peter B. on

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Convenient and accessible. Well worth it.

ROBERT B. on

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everything was fine.

Steven K. on

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Thanks all for your help and patience at a terrible time in my life. Your staff was very helpful and kind. Well a new chapter begins. Thanks for your great friendly service I will recommend.

todd b. on

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The sales person was knowledgeable and friendly. Excellent and quick service.

bashir m. on

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good

Lisa B. on

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The site advertised lockers for 1-2 bedroom apartments furniture.they are not that big. Stuff for my 1 bedroom Wouldn't fit. The worker upgraded it for me. The staff was amazing every time I went in.

Wanda S. on

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Helpful and professional staff.

Paul M. on

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The staff was very helpful & friendly

SHAUN T. on

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As always great service and will help out with anything you need. Excellent place for customer service.

ashley D. on

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Ive used uhaul on reg basis I have yet to have problems until now Im renting a storage unit at 200$ when it was supposed to b free for truck rental I had 3 days. I'd appreciate free month like quoted

Amina S. on

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Great customer service! The staff were very helpful and friendly

Paul M. on

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Excellent service

Hilda D. on

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Excellent experience with this company. Very knowledgeable and helpful staff especially Tammy. ( I hope I got her name right.).

Paul M. on

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Great Service. Will use again.

Paul O. on

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I had to get my belongs picked up by my moving company but was not in the province and the staff had a process set up to do this which worked out so I didn’t have to return to Nl as an added expense

Nelson I. on

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Krista Vokey was excellent and very helpful,She was very friendly and would go out of her way to help you and provide guidance,

rodney g. on

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The price was reasonable; the location suited my needs; it was safe, clean and secure; and the staff were always friendly and helpful. I would use it again and recommend it to others.

Joanne B. on

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Staff very friendly and helpful. Explained procedures thoroughly and made me aware of special rental deals.

Jacquie B. on

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It was a good experience but very costly.

dan n. on

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It was a pleasure,friendly,very polite customer service provided,will definitely be booking U haul in the future,&recommended to my family & friends.thank you for great service.

candice l. on

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Wonderful service ! There wasn't any lighting in the unit, however the lighting in the hallways was awesome. Thank you!

Jeff L. on

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Clean and convenient. Staff at this location extremely helpful.

Brittany L. on

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Mice droppings on our items while we collected our belongings on the last day was a very bad experience.

Glenda D. on

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Good service, very clean and very organized

Wade S. on

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Excellent overall experience

STERIS C. on

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would someone help me find a receipt with the new program you have

Matthew S. on

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11/10

William M. on

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convenient, staff very helpful, excellent service

Walid H. on

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I was charged a full month rent for less than one day usage (only a few hours on the September 25th). The Manager was contacted several times and he did not respect his word in calling back.

Christina L. on

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Great staff!!!

Don O. on

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Was a great experience

Patrick G. on

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Great spot

Bridgette E. on

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It was okay but, the truck was filled over the amount we started with and there was no reimbursement. Not impressed.

JEFFERY C. on

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My only complaint is the unit did let a lot of moisture in, understanding that it wasn’t climate controlled, but much of the contents I put in there suffered from rust pits and mold.

Dennis H. on

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Great experience. Very impressed with courtesy and professionalism of staff.

Top-Shelf Vapor S. on

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Charged me after I moved out.

SARA C. on

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I stored my furniture at your facility for 3 months and when I moved into my brand new home all my furniture was full of mold. When I approached the front desk they gave me a pamphlet with a number.

christopher g. on

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Staff at front desk was not friendly... felt rushed through check in/check out process.

Vadney T. on

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Great service

Donna P. on

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my furniture aquired mold during the winter months, if renting again would recommend a heated unit

arlene f. on

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Clean, well maintained and easily accessible.

STEVEN W. on

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I would of stayed, but approaching retirement and had to down size my operations.

eileen b. on

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All the staff were so polite and helpful.

Trevor S. on

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Great facility.

Margaret W. on

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Great service

Edward C. on

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9

Donald W. on

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The house sold quicker than we expected so we had to rent a storage shed. You were the least expensive and the most convenient for me to get to. All the staff I dealt with were very friendly. Thanks

Jennifer C. on

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The service was perfect and I'd use it again in a heart beat if I needed storage.

gillian s. on

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The hours of operation could be improved. Perhaps consider staying open later Saturdays and especially Sundays to accommodate those moving. A 5pm closing is too early when you're moving! :)

NANCY M. on

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