Customer did not leave a comment.Nathan B.
Customer Reviews for U-Haul Moving & Storage of St Johns
St. John's, NL A1B3P9
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was perfect from pickup to drop off. Couldn't have been any easier. Staff was very friendly and helpful.DEREK B.
Customer did not leave a comment.Denise B. | Overall Experience
Customer did not leave a comment.ken K.
There is not much to do. The staff was friendly, helpful and professional and answered all my questions.PAUL R T.
Customer did not leave a comment.John A.
Customer did not leave a comment.JOSEPHINE E.
All good thanksThomas K.
There was a lot of construction on the road in front of the building for the last year. It made accessing challenging. The office was well lit but a light inside the unit would be helpful. Staff were great. I found it annoying that part of the year the door wouldn’t auto open and I would need to get out of my vehicle and walk around the building to left myself in. I also wish there was 24/7 access.Jennifer P. | Overall Experience
Customer did not leave a comment.Nelson L A.
Customer did not leave a comment.TODD JORDON L.
Customer did not leave a comment.Natasha Mary N.
Customer did not leave a comment.Phyllis B.
Smooth process to rent vehicle.MICHAEL S H.
I called on Wednesday to confirm my storage unit and I was told that I had a drive up 20’ x 10’ x 8’ unit. When I arrived on Saturday I ended up with 2 10’ x 10’ x 8’ inside units. I was disappointed but it all worked out great in the end. Great customer service for sure. I will not hesitate use them again for my next move.Diane O. | First Impressions
Customer did not leave a comment.BOUVANESH B.
Customer did not leave a comment.Adam D.
Customer did not leave a comment.Paula M M.
Rental process was easy. While the van was physically clean, the driver's seat had a burn mark from a cigarette and the van smelled like cigarette smoke. You should not let customers smoke in the rentals.Andrew C.
Keep everything as it is.Dermot P R.
customer service i received was amazing. The woman who checked me is was fantastic! The lock purchase was unexpected, I didn't see that advertised as part of the fee.Holly D. | First Impressions
Customer did not leave a comment.Tyler H.
Keep doing what you do!!Kundai D.
Customer did not leave a comment.JEFFREY LESLIE P.
Customer did not leave a comment.Curtis F.
I would have liked the details on where to enter the access code to have been a little clearer. I actual when to the unit without entering the code first Thanks; Gordon StokesGordon Linburg S. | Online Move In
Great service and very friendly and helpful staff.TRAVIS AUSTIN L.
Very professional experience, friendly helpful staffMatthew P.
During my trip I had an issue with the trailer where the hand wheel backed off and the trailer disengaged from the ball. I had stopped into the Grandfalls, Newfoundland location for assistance. Tina Reid and her husband were more than accommodating, professional and extremely helpful. The ball receiver was switched for me and I was underway within a half hour. Their help and prompt response was greatly appreciated.KYLE CHAD P.
Not enough trucks, could only have a truck for 12 hours even though your charged for 24 hours.TIMOTHY O.
Clean and disinfect the cabWade P.
GREAT SERVICE.BRANDON LEE DON F.
Customer did not leave a comment.GORDON B G.
Customer did not leave a comment.Andrew C.
Fantastic serviceGEOFF B. | Overall Experience
Nothing. We had a great experience!JOHN J W.
Customer did not leave a comment.JUSTIN MICHAEL E.
I've been a customer for many years and I've always had courteous and professional service! Thank you!DENISE E L.
Service was excellent, thanks againstephen M.
The staff were efficient, helpful and friendly. Check in/check out was quick. I would use this service again!Shelly B.
Customer did not leave a comment.megan c. | First Impressions
Keep up the good work you've doingGerald M.
Customer did not leave a comment.JOHN P D.
Customer did not leave a comment.Ches R.
nothing to add.Ira H.
Customer did not leave a comment.MEGHAN T. | Overall Experience
All the process was great, the stafff is so helpful & kind. Pick up & return was easy. The service was amazing I appreciate it so much!Daphne M.
Staff was excellent. I'll called 50 times with questions and received knowledgeable, patient service every time. Great job.ROBERT C P.
Customer did not leave a comment.peggy R.
Customer did not leave a comment.Margaret M G.
Customer did not leave a comment.Stephen J.
Customer did not leave a comment.EDWARD JAMES A.
Acknowledge to the customer that there has Dbeen documentation and awareness of current damage to the vehicle prior to taking it off the lot.Bradley William H.
Customer did not leave a comment.Randy M. | Overall Experience
Customer did not leave a comment.Caleigh I. | Overall Experience
Customer did not leave a comment.nelson A.
Customer did not leave a comment.Eldon D.
I want to thank the lot attendants Ian and Austin. They were both very efficient and friendly.James F.
Customer did not leave a comment.Earl R D.
Customer did not leave a comment.LEO J P.
Customer did not leave a comment.Grace D. | Overall Experience
Customer did not leave a comment.ANDREW FRANCIS P.
Staff were friendly and accommodating, would recommend for anyone requiring storage or offices.ANDREW G. | Overall Experience
Provide a summary of charges and mileage when unit is returned rather than responding " I dont know" to all questions asked when returning. It's a bit irritating......DAVID V F.
Customer did not leave a comment.Justin P.
Customer did not leave a comment.Przemyslaw R.
Customer did not leave a comment.Amanda W. | First Impressions
Service was awesome but seemed to be a disconnect with what was available. I needed a trailer but over the phone was told none available but when I got there trailers were available. Again personnel was very very courteous.RANDELL CRAIG G.
Customer did not leave a comment.Anthony B. | First Impressions
Quicker counter service. Otherwise all fine. Note: not workers fault for slowness. Slow because only 1 body working.chris V.
go see Rob he has been great helping me move so far with storage part of move i will get back on truck rentalFrank V. | First Impressions
The staff at the St. John's location have always been very helpful and knowledgeable. I rent u- haul a few times a year going great distances. I was recently up graded from a 5x8 to a 6x12 at no cost. This type of service keeps me coming back to u-haul . I have spent a good amount of money in the past 5-6 years renting from u- haul and it because of the great service and your employees. I also frequent the location in happy valley goose bay n. L. And that representative is always there to assist and goes to great lengths to ensure my satisfaction when using u-haul.JOSEPH DARWIN M.
Just keep doing what you have been. Customer facing individuals frindly and provideed excellent customer service.Lestley K.
Customer did not leave a comment.Marie M. | First Impressions
Customer did not leave a comment.melinda O. | Overall Experience
Customer did not leave a comment.Jacqueline V.
Gas level was not as indicated and pictures of damage to vehicle in text report were not accurate.Larry M E.
Great people and great service.PIERRE F T.
Staff where very busy and friendly and I found their rates to be very reasonable. I was very pleased with my experience.Curtis B.
Customer did not leave a comment.Kimberly H.
Customer did not leave a comment.ALEXANDER LLOYD S.
All good thanksALBERT C.
Customer did not leave a comment.John M.
Krista at the service counter was friendly and thorough. I enjoy the new online check-in system but it's difficult to take a picture if the vehicle is parked close to another one. It's also not ideal to be using the phone when it's raining.SABRINA C L R.
The staff are excellent and very friendly. Krista was extremely helpful. Keep up the good work. No improvments .NOEL C S.
Customer did not leave a comment.Glen W.
Customer did not leave a comment.Christina S.
Cheaper than metro and just as good or better. Your staff is much more helpful too.Glenn C. | First Impressions
The only issue I had was this was my first time renting a vehicle from your company and your employee charged me $15 insurance fee but I could of waived that if he had to explain that I have my own insurance.CYRIL G M.
Customer did not leave a comment.DARRIN A G.
Customer did not leave a comment.DAVID E B.
Customer did not leave a comment.JASON THOMAS B.
Everyone was really helpful, courteous, extremely friendly. Great staff.Lloyd P. | Overall Experience
Customer did not leave a comment.Amy A.
Fantastic staff! I will 100% be renting through UHaul again. Even during a pandemic the process was so stream lined and efficient!Lucas F.
It was an excellent experience. The staff were very friendly and efficient. It was a very smooth experience .Raymond S.
Great service and reasonably priced! Staff were courteous and friendlyCraig B.
Everything was great. I do prefer the full tank pick up and drop off rather than the partial, minor I know. Everything else great as usual.William T.
Great service..enjoyed the experience â˜ºJO-ANNE DARLENE H.
Customer did not leave a comment.DANIEL FRANCIS M.
We had rented a truck for a 2 day period. Picking up at 12:30pm on Thursday and returning 12:30 on Saturday. A 2 day rental as per our summary, only to be told when we picked it that we had to have it back by 10:30am on Saturday. We couldn't access our apartment until 10am, all the more reason why we waited until 12:30 pm to pick it up. We are totally disappointed and had to find other arrangements for Saturday and ended up returning the vehicle a day early. We were moving 2 of our children to different locations, and could not complete this task with your help....so disappointedPAUL A D.
Customer did not leave a comment.CLARENCE F.
All goodWayne N.
1. I requested no blanketsÂ because we moved some dirty materials and very many cartons, and the clean blankets (supplied) merely got in the way.Â Â 2. More importantly, I requested 2 dollies, (both during the phone order and during the pick-up service at the counter), and I was charged for 2 dollies, however, there was only one dolly supplied with the truck. The missingÂ dollie forced us to work differently than planned (in loadiing over 800 boxes onto the truck !! ..Â and then offloading them to relocate same, over the course of the 3 days!), and it forced the project to go much slower than planned. This project was an hour's drive (each way) from the U-Haul site so it was impractical to simply go back for the second dolly because we didn't have a second vehicle on the weekend to do so, and to use the truck would have about doubled the mileage on the rental, and the truck needed to be on-site for continual loading and unloading. I feel there should be a substantial reduction/credit for this costly error. It added upwards of 10-12 hours of labour and delayed the project significantly Please advise what U-Haul can do or offer to reconcile this disservice to an otherwise, (previously), satisfied customer.Peter A.
The staff at this location were great, very helpful and did everything to ensure the trailer was secure. The trailer was clean and worked fine until New Brunswick, when the ground wire for the lights broke off and I had to temporarily fix it, luckily I try and plan for every situation and had a spool of wire in my vehicle.BRENDAN PATRICK D.
Service was great. Fast pick up and return system. No issues at all. Thanks guys.CHRISTOPHER W D.
Customer did not leave a comment.Ian D.
Customer did not leave a comment.THOMAS MICHAEL K.
Customer did not leave a comment.Cameron Jamie R.
I recerve the vehicle day before but when I went to pick it up they told me they don't have that size truck. They gave me the smaller one. I saw the truck I recerved there were few parked in the out size but I didn't get one. This is not a good experience as a customer. Now I do not recommend this to anyone and who ever I know gonna use this service I will share this experience because they will think I recerve the vehicle and plan ahead but when we went to get the vehicle we get a somewhat different. This made whole my moving difficult. This is very unprofessional.PRAGEETH MANUJAY S.
Great staff. Knowledgeable and friendly. Great customer service. Keep up the great work.GERALD FRANCIS C.
Did contactless drop off after hours, the technology was straightforward and easy to use. A bit unclear on where to drop off my truck given the drop off location was already full. Could use some more signage that way for after hoursMaggie H.
Christa Vokey went above and beyond to make our experience enjoyable and easy to understand. She was excellent at her job and a pleasure to work with.Gillian M. | First Impressions
Customer did not leave a comment.KENNETH P G.
Customer did not leave a comment.MARK MICHAEL W.
I left uhaul yesterday and said to my friends, they were all so nice and helpful. It could not have been smoother for me on a very stressful day.Kara P.
Easy pickup and return! Would definitely recommend!Ken L.
Customer did not leave a comment.KEITH S W.
No one had time for me or any questions I had in store. I was rushed out because other customers were in. I called customer service for clarification and got put on hold for almost an hour.... at which point I just hung up. Not only did u haul take a lavish amount from me for moving only 100 kms (ï¼„300+!!) Then they charged me 20ï¼„ for extra miles and kept the full tank of gas I put in it... that's another ï¼„200 in fuel alone! I really got taken to the cleaners here with uhaul.. not going to make this mistake again. Uhaul will never get my business again.RYAN M.
Customer did not leave a comment.Stephen Thomas P.
Considering the system was down they gave excellent serviceSandra M. | Online Move In
I came to check in on Friday afternoon around 5pm. The check in attendant was very rude and when I mentioned the free month with truck rental he ignored me. Then when I mentioned it again he said "I wish you told me this before" and rolled his eyes at the extra work he had to do, refunding me. When we saw our unit, we were disgusted to find numerous bugs on the floor and ceiling. If I am paying this kind of money for a storage unit, I would at least expect it to be clean. The way I was treated at the check in counter was unacceptable for a paying customer. I intended to use UHaul for all my moving needs but now I am having second guesses. Hoping someone can get in touch with me to make things right.Andrew C. | First Impressions
The young fella who showed me the unit was really helpful and friendly.Denise B. | First Impressions
Smooth and speedy transaction,staff was excellent and very helpful.RANDY and CHRISTINE M. | First Impressions
Customer did not leave a comment.craig s. | Overall Experience
Staff go above & beyond to help fulfill our needs with short notice.john and kim c. | First Impressions
Great service very friendly and accommodating. A small hiccup but cleared up with a phone call. Harold in Stephenville was extremely helpful and extra helpful.Lloyd P. | First Impressions
Customer did not leave a comment.MEGHAN T. | First Impressions
A convenient / easy / affordable process over all!Elena F. | Overall Experience
Great and friendly staff! Storage unit was also clean and easily accessible.Alissa B. | First Impressions
We have used u haul several times and they have been excellent. Very good customer relations.Loretta H. | Overall Experience
Only way it could have been better was if there was round the clock accessKayla W. | Overall Experience
We did have to move units about 8 months ago due to a water leak. We did experience some loss of belongings. The staff were accommodating and we had a new unit right away. The building was always clean and in the winter it was snow cleared and saltedERIN S. | Overall Experience
I have used Uhaul on numerous occasions and will always be my go to for storage or movingdeanna h. | First Impressions
Thoroughly enjoyed my time in the rented office space. Leonard, Krista and entire staff were very friendly and accommodating while i was there.in the building. No bad experiences.11420 NEWFOUNDLAND LTD F. | Overall Experience
Customer did not leave a comment.Holly M. | Overall Experience
1 of our 2 units was completely water damaged. The unit was full floor to roof of my mother’s possessions that she was forced to store after my fathers death and having to sell her home. We lost more than half of our items due to water damage and mold. It took weeks and weeks of our/her time to sort through the mess. The employees of the kenmount road location, were as helpful as possible, but we were told uhaul as a company did not offer any assistance under their insurance. This should not have happened. Water came in through both the ceiling and the floor. The items and memories that have been lost due to an insecure unit is heartbreaking.Kerri P. | Overall Experience
I put all my new furniture in storage just for 5 months , it was wet and full of mold. one of my night table was destroyed by moisture, all swolled up. so never again or would never recommend it to anyone.Danah S. | Overall Experience
Customer did not leave a comment.Penny W. | Overall Experience
The workers was so helpful & kind. I could get my lock open they was very kind to help me with it. One worker offer to help if I need any help with my furniture!! Great place great people!Daphne M. | Overall Experience
Customer did not leave a comment.Jocilyn G. | Overall Experience
Outstanding staffDave B. | First Impressions
Customer did not leave a comment.Stephen B. | Overall Experience
Customer did not leave a comment.Glendon & Cindy S. | Overall Experience
Customer did not leave a comment.Carmel N. | Overall Experience
Customer did not leave a comment.MISTI DAWN W. | Overall Experience
Customer did not leave a comment.KEVIN O. | Overall Experience
Customer did not leave a comment.Josephine E. | First Impressions
Customer did not leave a comment.laura h. | Overall Experience
Customer did not leave a comment.Adella R. | Overall Experience
I had two drive up Units , one had rodent problems and both had water/moisture issues. When I moved out my items, most of it had surface mould and mouse droppings on/in it. Over all, Grossly over priced. I would have been better off throwing my things in a pile outside with a canvass tarp over them.Terry C. | Overall Experience
Customer did not leave a comment.brenda p. | Overall Experience
We were entirely satisfied with the whole experience! Would not hesitate to use U Haul again or to recommend to others. Thank you!dolores h. | Overall Experience
Customer did not leave a comment.cameron l. | Overall Experience
I could not ask for better service, both from the lady I spoke with over the phone, and from the associate I dealt with, at the Kenmount Road location. I'm sorry I didn't think to ask the associates name because he was very friendly, knowledgeable, courteous, and considerate, especially in regards to my hearing and mobility issues. I could not have asked for better service and I would not hesitate to recommend UHaulhanorah k. | First Impressions
Customer did not leave a comment.Rick C. | Overall Experience
Customer did not leave a comment.Ashley B. | First Impressions
Customer did not leave a comment.Andrea G. | Overall Experience
Would 100% recommend and use again !!maria b. | Overall Experience
Customer did not leave a comment.Charles M. | Overall Experience
Customer did not leave a comment.jessica h. | Overall Experience
Most convenient to use, would recommend to others.sean c. | Overall Experience
Customer did not leave a comment.Wanda P. | First Impressions
I had an house fire and lost everything including the key to the storage unit. I had to hire a lock smith to cut off the lock. I had the unit paid for until August 20th. I was partially moved and did not put another lock on the unit. The local company tried calling me and I tried several calling back to see what they wanted. When I finally called back I was informed the few pieces of furniture left there was thrown out It was three pieces of a bedroom set and a tv stand. I am extremely upset and will never use U-haul again for storage.monty s. | Overall Experience
Uhaul St johns Staff Are knowledgeable and courteous. Leonard was helpful and understanding with payment options while i waited for a new card to arive in the mail. ThanksSheldon B. | Overall Experience
Customer did not leave a comment.Wayne S. | Overall Experience
Customer did not leave a comment.Joshua S. | Overall Experience
Customer did not leave a comment.bill s. | Overall Experience
Will use againRyan Cashin J. | First Impressions
Customer did not leave a comment.Carmen H. | Overall Experience
I have a 5 x 10 locker for 8 mos. @ 149.00 a month. I couldn't move it out because of the virus. I asked for a discount and was turned down. this is at a time most business were helping out. I am a senior on a fixed income that I started to receive in may month of 490.00 until they could get a review to correct the amount. Sorry for venting here but I thought it was a lot to pay for a small locker. You have a good day and stay safe. clara wallClara W. | Overall Experience
Customer did not leave a comment.Matthew B. | Overall Experience
Customer did not leave a comment.Marcia W. | Overall Experience
Snow clearing in the winter is horrible, due to Covid 19 I couldn’t come in and pay and I don’t have a credit card so u added multiple fees and wouldn’t wave them. You’re website don’t accept visa debit or MasterCard debit which is outdated.kordell d. | Overall Experience
Customer did not leave a comment.Josh H. | First Impressions
I thought the staff were very helpful and patient.bill s. | First Impressions
Very helpful staffTammy O. | Overall Experience
Very organized and helpful staffbernie h. | First Impressions
I had excellent service. And I was very happy to see the one person at a time policy and plexiglass divider at the counter. Thankyou.sonja t. | First Impressions
Guys were great to deal with and the entire process went well and seamless.James S. | Overall Experience
Greta service as alwaysRod W. | Overall Experience
Customer did not leave a comment.Melanie Maria K. | Overall Experience
The unit leaked on our furniture and has likely ruined some of it. I had never used a storage unit of any type so I specifically asked a lot of questions in the beginning to make sure something like that didn't happen. The people I spoke to assured me that the units were fine and there should be no issues. I have used U Haul multiple times for the vehicles and was always impressed and very happy with the service. Needless to say, this has not left me in a good space with the brand or the company.Greg L. | Overall Experience
Customer did not leave a comment.Marcia W. | First Impressions
Customer did not leave a comment.The beverage b. | Overall Experience
Found the staff to be very accommodating during this stressful time which I found to be comforting. Greatly appreciated!Linda W. | Overall Experience
Customer did not leave a comment.Michelle C. | First Impressions
It was extremely hard to locate my storage and to get in. Minimal instructions were provided and the place didn't feel welcoming. However, it was pretty clean.advay k. | First Impressions
Awesome! Especially the free month for students displaced by COVID-19Kayla W. | First Impressions
Customer did not leave a comment.Carmel N. | First Impressions
The lock would seize up with rust, and freeze in the winter. You need soething better.wallace g. | Overall Experience
Customer did not leave a comment.Myles P. | Overall Experience
When I went to go drop off stuff in my storage unit I had my baby with me I parked my car so I could go in and punch in my security number. And all I could hear was the horn going from inside. One of your employees were honking the horn like something sick nearly on my bumper. And than gave me a dirty look cause it took me a bit to get my baby back into her car seat. I wasnt in the way and he had lots of room to go around. He backed up where I was and stayed on his phone the entire time. Horrible horrible horrible expirence. I'm moving with a baby. Should give someone some common decency to give some time as I am trying my best with a baby in my arms. Getting my unit was fantastic. 119.00 to be beeped at cause I'm taking too long? Disgusting.Natasha S. | First Impressions
If I ever need storage again, this is where I will go.Solveig B. | Overall Experience
The loading area was clean and free of obstruction. The overhead doors are a bit inconvenient though as the door only remains open for 30 seconds. As I had to unload a trailer I could not pull into the bay, or so I was told by the attendant. My wife had to stay inside the bay to keep the door open while I unloaded the trailer.Dave R. | First Impressions
Customer did not leave a comment.Paul K. | First Impressions
ThanksMichelle Q. | Overall Experience
Friendly experienceRobert T. | First Impressions
The staff at the Kenmount location were awesome!! Thanks so much!daphne g. | Overall Experience
I give it an excellent rating because of the people who worked there they were amazing and friendly and me the experience super easyJennifer K. | First Impressions
This is my third year using this facility. The staff have gone above and beyond each year, and have been patient with any errors on our part. They are the reason I will continue to come back. ThankyouDavids T. | Overall Experience
pleasant experience ...John L. | Overall Experience
Friendly staff and overall great experience.andrea p. | Overall Experience
very convenient location for our requirementschubb f. | Overall Experience
I was happy with everything except the mouse droppings all over the top layer of my belongings. It was pretty gross as we handled items. Fortunately nothing seemed chewed. Everywhere else was clean.ALISON H. | Overall Experience
Convenient and easyALPHONSUS M. | Overall Experience
The storage facility adequately met my needs. I found the staff to be friendly and super helpful. I will recommend this facility to others.Ryan K. | Overall Experience
My third time using the storage facilities and my experience each time has been fantastic. The staff are very helpful and friendly. Highly recommend and would use the facility again in the future .glenda l. | Overall Experience
sMeghan H. | Overall Experience
it was a great experience working w/ the St. Johns UHaul staff. Chris Smith was extremely helpful during some less than standard requests that my account required. Great team!Mark H. | Overall Experience
Would have liked a ramp or elevator lift to access the upper units.STEVEN H. | Overall Experience
Very straightforward RecommendedCarolyn K. | Overall Experience
I was not pleased with the unit had mold on my dresser and had to spend 800 hundred dollars for a new dresser and a few more things I had to buy new again and I would not recommend you to anyonetony w. | Overall Experience
Fabulous staff. Friendship and helpful.catherine h. | Overall Experience
No issuesRonald R. | Overall Experience
Great Service and friendly staffCarol T. | Overall Experience
Very efficient system. Clean facilities and friendly staff in St. John's locationDavid S. | Overall Experience
ThanksRoger A. | Overall Experience
Thank you so much for your help.gloria pike s. | Overall Experience
The facility was secure and spotless, however, the tone of the employee was not appreciated when I happened to let him know that we had left the keys back in Corner Brook. I felt like I was chastised.Mary B. | Overall Experience
I had great service from start to finish on this visit.JOHN B. | Overall Experience
Excellent servicemichael l. | Overall Experience
ThankyouJEFFREY S. | Overall Experience
My experience was excellent. The entire staff were great and excellent customer serviceJodi D. | Overall Experience
Excellent attentive service by the nice gentleman how helped me setup new storage unit arrangement, get supplies, and also prepare for in-bound arrival of U-Containers next week!JONATHAN S. | First Impressions
Parking lot and congestion of traffic is horrible!rodger l. | Overall Experience
Friendly and very helpful staff. The storage was clean and secure and I will recommend a friend and use your services in the future againAmina S. | Overall Experience
Poor service and nagging emails when I had canceled my account the day it was opened. Will not use uhaul again.cathrine h. | Overall Experience
Staff always assisted me in a timely and professional manner.Vicki O. | Overall Experience
The woman ( krista I believe..)who served me was so kind and her service was amazing. I am going through a rough time and her kind service was what I needed . Thank youJodi D. | First Impressions
Very helpful in selecting the right size of unit for my things. When they understood I had difficulty with my mobility immediately assigned me a ground floor unit. Thank you!BETTY ANN R. | Overall Experience
Contents were there about 20 days, when we collected them everything was soaken wet. We were not informed that condensation would be a problem. Not given the option of climate control ith free month.CHRISTOPHER S. | Overall Experience
The space is perfect and the service is very helpful.Marjorie O. | First Impressions
It was good for storage facility. We would use it again if we needed tooDavid H. | Overall Experience
Courteous and efficient treatment by three different staff members. Thank you, Chris Smithcatherine h. | First Impressions
The staff are exceptional in friendly, helpful service.Linda W. | Overall Experience
Friendly staff and very helpful!curtis c. | First Impressions
Your staff is great, but often there is only one person at the desk and waits are really long. The locks we have to use aren’t really built for our climate, we went through 8. Our space was quitedampSHELAGH J. | Overall Experience
The Kenmount Road staff have been extremely helpful during my recent move and storage. They are professional and courteous, and have made the experience much less stressful than expected.Joseph S. | First Impressions
Convenient and accessible. Well worth it.Peter B. | Overall Experience
everything was fine.ROBERT B. | Overall Experience
Thanks all for your help and patience at a terrible time in my life. Your staff was very helpful and kind. Well a new chapter begins. Thanks for your great friendly service I will recommend.Steven K. | Overall Experience
The sales person was knowledgeable and friendly. Excellent and quick service.todd b. | First Impressions
goodbashir m. | First Impressions
The site advertised lockers for 1-2 bedroom apartments furniture.they are not that big. Stuff for my 1 bedroom Wouldn't fit. The worker upgraded it for me. The staff was amazing every time I went in.Lisa B. | Overall Experience
Helpful and professional staff.Wanda S. | First Impressions
The staff was very helpful & friendlyPaul M. | Overall Experience
As always great service and will help out with anything you need. Excellent place for customer service.SHAUN T. | First Impressions
Ive used uhaul on reg basis I have yet to have problems until now Im renting a storage unit at 200$ when it was supposed to b free for truck rental I had 3 days. I'd appreciate free month like quotedashley D. | First Impressions
Great customer service! The staff were very helpful and friendlyAmina S. | First Impressions
Excellent servicePaul M. | First Impressions
Excellent experience with this company. Very knowledgeable and helpful staff especially Tammy. ( I hope I got her name right.).Hilda D. | Overall Experience
Great Service. Will use again.Paul M. | Overall Experience
I had to get my belongs picked up by my moving company but was not in the province and the staff had a process set up to do this which worked out so I didn’t have to return to Nl as an added expensePaul O. | Overall Experience
Krista Vokey was excellent and very helpful,She was very friendly and would go out of her way to help you and provide guidance,Nelson I. | Overall Experience
The price was reasonable; the location suited my needs; it was safe, clean and secure; and the staff were always friendly and helpful. I would use it again and recommend it to others.rodney g. | Overall Experience
Staff very friendly and helpful. Explained procedures thoroughly and made me aware of special rental deals.Joanne B. | Overall Experience
It was a good experience but very costly.Jacquie B. | Overall Experience
It was a pleasure,friendly,very polite customer service provided,will definitely be booking U haul in the future,&recommended to my family & friends.thank you for great service.dan n. | Overall Experience
Wonderful service ! There wasn't any lighting in the unit, however the lighting in the hallways was awesome. Thank you!candice l. | Overall Experience
Clean and convenient. Staff at this location extremely helpful.Jeff L. | Overall Experience
Mice droppings on our items while we collected our belongings on the last day was a very bad experience.Brittany L. | Overall Experience
Good service, very clean and very organizedGlenda D. | Overall Experience
Excellent overall experienceWade S. | Overall Experience
would someone help me find a receipt with the new program you haveSTERIS C. | Overall Experience
11/10Matthew S. | Overall Experience
convenient, staff very helpful, excellent serviceWilliam M. | Overall Experience
I was charged a full month rent for less than one day usage (only a few hours on the September 25th). The Manager was contacted several times and he did not respect his word in calling back.Walid H. | Overall Experience
Great staff!!!Christina L. | Overall Experience
Was a great experienceDon O. | Reservation
Great spotPatrick G. | Overall Experience
It was okay but, the truck was filled over the amount we started with and there was no reimbursement. Not impressed.Bridgette E. | Reservation
My only complaint is the unit did let a lot of moisture in, understanding that it wasn’t climate controlled, but much of the contents I put in there suffered from rust pits and mold.JEFFERY C. | Overall Experience
Great experience. Very impressed with courtesy and professionalism of staff.Dennis H. | Overall Experience
Charged me after I moved out.Top-Shelf Vapor S. | Overall Experience
I stored my furniture at your facility for 3 months and when I moved into my brand new home all my furniture was full of mold. When I approached the front desk they gave me a pamphlet with a number.SARA C. | Overall Experience
Staff at front desk was not friendly... felt rushed through check in/check out process.christopher g. | Overall Experience
Great serviceVadney T. | Overall Experience
my furniture aquired mold during the winter months, if renting again would recommend a heated unitDonna P. | Overall Experience
Clean, well maintained and easily accessible.arlene f. | Overall Experience
I would of stayed, but approaching retirement and had to down size my operations.STEVEN W. | Overall Experience
All the staff were so polite and helpful.eileen b. | Overall Experience
Great facility.Trevor S. | Overall Experience
Great serviceMargaret W. | Overall Experience
9Edward C. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!