Customer Reviews for U-Haul Moving & Storage of St Johns

6585 reviews

183 Kenmount Rd   St. John's, NL A1B3P9

(709) 738-4285

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(709) 738-4285

183 Kenmount Rd
St. John's, NL A1B3P9

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

This is my first time rent Uhaul storage facility, and this is would be the last time. And I normal rent Uhaul truck from your company every two months. And June 16 would be the last time.

BIN G.  |  Overall Experience 
Rating:
4.0

This is would be the last time.

BIN G. 
Rating:
5.0

Clock time was wrong. Max air didn't work Returned it A Day early Hope I get credited a day of insurance at bare minimum

Leslie C. 
Rating:
3.0

We packed up the cars and brought our stuff their for move in and when we arrived the slider on the door where you put the lock was rusted out and stuck it took us 45 mins to get it open and then an alarm went off. There happened to be a gentleman loading atuff into his unit and told us about swipe in and swiping out. I thought by doing it all online it eliminates this.

Samantha Anne H.  |  Online Move In 
Rating:
5.0

Per mile price is quite high ..lower would make rental more attractive.

NARCISSUS W. 
Rating:
5.0

Customer did not leave a comment.

GEORGE D D. 
Rating:
3.0

Reservation was not what was requested. A lot of incorrect information including times requested as well as my name. Information on rates must have been in the small print! The cost was double what I expected on information provided. After so many kilometres my rate changed!! Never heard this until I went to pay!! Won't use again. Lots of providers of small moves at better rates and they do the heavy lifting!! Don't mind paying for good service but felt this crowd were too cute by half!!

KATHLEEN D. 
Rating:
4.0

Trailers need a good interior cleaning. Staff friendly and courteous.

Justin Brendan M. 
Rating:
4.0

Customer did not leave a comment.

TIFFANY T. 
Rating:
5.0

Need more dolly's available

John T. 
Rating:
2.0

Customer did not leave a comment.

ANDREW CHARLES M. 
Rating:
5.0

All personnel I dealt with were a pleasure and knowledgeable! Great experience all around! I use your service a few times per year, almost all are good but this was superb.

Robert A. 
Rating:
5.0

Very friendly, took no time, drop off was easy

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

Wayne P. 
Rating:
5.0

Customer did not leave a comment.

LORNE G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TODD JORDON L. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline O. 
Rating:
4.0

Customer did not leave a comment.

Christopher Adam M. 
Rating:
4.0

Customer did not leave a comment.

David P L. 
Rating:
5.0

Trailer could have been hosed down. Walls and floor dirty.

ROY B. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
5.0

Everything was perfect from pickup to drop off. Couldn't have been any easier. Staff was very friendly and helpful.

DEREK B. 
Rating:
5.0

Customer did not leave a comment.

Denise B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ken K. 
Rating:
5.0

There is not much to do. The staff was friendly, helpful and professional and answered all my questions.

PAUL R T. 
Rating:
4.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE E. 
Rating:
5.0

All good thanks

Thomas K. 
Rating:
3.0

There was a lot of construction on the road in front of the building for the last year. It made accessing challenging. The office was well lit but a light inside the unit would be helpful. Staff were great. I found it annoying that part of the year the door wouldn’t auto open and I would need to get out of my vehicle and walk around the building to left myself in. I also wish there was 24/7 access.

Jennifer P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nelson L A. 
Rating:
5.0

Customer did not leave a comment.

TODD JORDON L. 
Rating:
5.0

Customer did not leave a comment.

Natasha Mary N. 
Rating:
4.0

Customer did not leave a comment.

Phyllis B. 
Rating:
5.0

Smooth process to rent vehicle.

MICHAEL S H. 
Rating:
4.0

I called on Wednesday to confirm my storage unit and I was told that I had a drive up 20’ x 10’ x 8’ unit. When I arrived on Saturday I ended up with 2 10’ x 10’ x 8’ inside units. I was disappointed but it all worked out great in the end. Great customer service for sure. I will not hesitate use them again for my next move.

Diane O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BOUVANESH B. 
Rating:
5.0

Customer did not leave a comment.

Adam D. 
Rating:
5.0

Customer did not leave a comment.

Paula M M. 
Rating:
4.0

Rental process was easy. While the van was physically clean, the driver's seat had a burn mark from a cigarette and the van smelled like cigarette smoke. You should not let customers smoke in the rentals.

Andrew C. 
Rating:
5.0

Keep everything as it is.

Dermot P R. 
Rating:
5.0

customer service i received was amazing. The woman who checked me is was fantastic! The lock purchase was unexpected, I didn't see that advertised as part of the fee.

Holly D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tyler H. 
Rating:
5.0

Keep doing what you do!!

Kundai D. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY LESLIE P. 
Rating:
4.0

Customer did not leave a comment.

Curtis F. 
Rating:
4.0

I would have liked the details on where to enter the access code to have been a little clearer. I actual when to the unit without entering the code first Thanks; Gordon Stokes

Gordon Linburg S.  |  Online Move In 
Rating:
5.0

Great service and very friendly and helpful staff.

TRAVIS AUSTIN L. 
Rating:
5.0

Very professional experience, friendly helpful staff

Matthew P. 
Rating:
5.0

During my trip I had an issue with the trailer where the hand wheel backed off and the trailer disengaged from the ball. I had stopped into the Grandfalls, Newfoundland location for assistance. Tina Reid and her husband were more than accommodating, professional and extremely helpful. The ball receiver was switched for me and I was underway within a half hour. Their help and prompt response was greatly appreciated.

KYLE CHAD P. 
Rating:
3.0

Not enough trucks, could only have a truck for 12 hours even though your charged for 24 hours.

TIMOTHY O. 
Rating:
4.0

Clean and disinfect the cab

Wade P. 
Rating:
5.0

GREAT SERVICE.

BRANDON LEE DON F. 
Rating:
5.0

Customer did not leave a comment.

GORDON B G. 
Rating:
4.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Fantastic service

GEOFF B.  |  Overall Experience 
Rating:
5.0

Nothing. We had a great experience!

JOHN J W. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN MICHAEL E. 
Rating:
4.0

I've been a customer for many years and I've always had courteous and professional service! Thank you!

DENISE E L. 
Rating:
5.0

Service was excellent, thanks again

stephen M. 
Rating:
4.0

The staff were efficient, helpful and friendly. Check in/check out was quick. I would use this service again!

Shelly B. 
Rating:
5.0

Customer did not leave a comment.

megan c.  |  First Impressions 
Rating:
5.0

Keep up the good work you've doing

Gerald M. 
Rating:
4.0

Customer did not leave a comment.

JOHN P D. 
Rating:
5.0

Customer did not leave a comment.

Ches R. 
Rating:
5.0

nothing to add.

Ira H. 
Rating:
4.0

Customer did not leave a comment.

MEGHAN T.  |  Overall Experience 
Rating:
5.0

All the process was great, the stafff is so helpful & kind. Pick up & return was easy. The service was amazing I appreciate it so much!

Daphne M. 
Rating:
5.0

Staff was excellent. I'll called 50 times with questions and received knowledgeable, patient service every time. Great job.

ROBERT C P. 
Rating:
5.0

Customer did not leave a comment.

peggy R. 
Rating:
5.0

Customer did not leave a comment.

Margaret M G. 
Rating:
5.0

Customer did not leave a comment.

Stephen J. 
Rating:
5.0

Customer did not leave a comment.

EDWARD JAMES A. 
Rating:
4.0

Acknowledge to the customer that there has Dbeen documentation and awareness of current damage to the vehicle prior to taking it off the lot.

Bradley William H. 
Rating:
4.0

Customer did not leave a comment.

Randy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caleigh I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nelson A. 
Rating:
4.0

Customer did not leave a comment.

Eldon D. 
Rating:
5.0

I want to thank the lot attendants Ian and Austin. They were both very efficient and friendly.

James F. 
Rating:
4.0

Customer did not leave a comment.

Earl R D. 
Rating:
5.0

Customer did not leave a comment.

LEO J P. 
Rating:
5.0

Customer did not leave a comment.

Grace D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW FRANCIS P. 
Rating:
5.0

Staff were friendly and accommodating, would recommend for anyone requiring storage or offices.

ANDREW G.  |  Overall Experience 
Rating:
3.0

Provide a summary of charges and mileage when unit is returned rather than responding " I dont know" to all questions asked when returning. It's a bit irritating......

DAVID V F. 
Rating:
5.0

Customer did not leave a comment.

Justin P. 
Rating:
5.0

Customer did not leave a comment.

Przemyslaw R. 
Rating:
4.0

Customer did not leave a comment.

Amanda W.  |  First Impressions 
Rating:
5.0

Service was awesome but seemed to be a disconnect with what was available. I needed a trailer but over the phone was told none available but when I got there trailers were available. Again personnel was very very courteous.

RANDELL CRAIG G. 
Rating:
4.0

Customer did not leave a comment.

Anthony B.  |  First Impressions 
Rating:
5.0

Quicker counter service. Otherwise all fine. Note: not workers fault for slowness. Slow because only 1 body working.

chris V. 
Rating:
5.0

go see Rob he has been great helping me move so far with storage part of move i will get back on truck rental

Frank V.  |  First Impressions 
Rating:
5.0

The staff at the St. John's location have always been very helpful and knowledgeable. I rent u- haul a few times a year going great distances. I was recently up graded from a 5x8 to a 6x12 at no cost. This type of service keeps me coming back to u-haul . I have spent a good amount of money in the past 5-6 years renting from u- haul and it because of the great service and your employees. I also frequent the location in happy valley goose bay n. L. And that representative is always there to assist and goes to great lengths to ensure my satisfaction when using u-haul.

JOSEPH DARWIN M. 
Rating:
5.0

Just keep doing what you have been. Customer facing individuals frindly and provideed excellent customer service.

Lestley K. 
Rating:
4.0

Customer did not leave a comment.

Marie M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

melinda O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline V. 
Rating:
5.0

Gas level was not as indicated and pictures of damage to vehicle in text report were not accurate.

Larry M E. 
Rating:
5.0

Great people and great service.

PIERRE F T. 
Rating:
5.0

Staff where very busy and friendly and I found their rates to be very reasonable. I was very pleased with my experience.

Curtis B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER LLOYD S. 
Rating:
4.0

All good thanks

ALBERT C. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Krista at the service counter was friendly and thorough. I enjoy the new online check-in system but it's difficult to take a picture if the vehicle is parked close to another one. It's also not ideal to be using the phone when it's raining.

SABRINA C L R. 
Rating:
5.0

The staff are excellent and very friendly. Krista was extremely helpful. Keep up the good work. No improvments .

NOEL C S. 
Rating:
5.0

Customer did not leave a comment.

Glen W. 
Rating:
3.0

Customer did not leave a comment.

Christina S. 
Rating:
5.0

Cheaper than metro and just as good or better. Your staff is much more helpful too.

Glenn C.  |  First Impressions 
Rating:
4.0

The only issue I had was this was my first time renting a vehicle from your company and your employee charged me $15 insurance fee but I could of waived that if he had to explain that I have my own insurance.

CYRIL G M. 
Rating:
5.0

Customer did not leave a comment.

DARRIN A G. 
Rating:
5.0

Customer did not leave a comment.

DAVID E B. 
Rating:
4.0

Customer did not leave a comment.

JASON THOMAS B. 
Rating:
5.0

Everyone was really helpful, courteous, extremely friendly. Great staff.

Lloyd P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amy A. 
Rating:
5.0

Fantastic staff! I will 100% be renting through UHaul again. Even during a pandemic the process was so stream lined and efficient!

Lucas F. 
Rating:
4.0

It was an excellent experience. The staff were very friendly and efficient. It was a very smooth experience .

Raymond S. 
Rating:
5.0

Great service and reasonably priced! Staff were courteous and friendly

Craig B. 
Rating:
5.0

Everything was great. I do prefer the full tank pick up and drop off rather than the partial, minor I know. Everything else great as usual.

William T. 
Rating:
5.0

Great service..enjoyed the experience ☺

JO-ANNE DARLENE H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL FRANCIS M. 
Rating:
2.0

We had rented a truck for a 2 day period. Picking up at 12:30pm on Thursday and returning 12:30 on Saturday. A 2 day rental as per our summary, only to be told when we picked it that we had to have it back by 10:30am on Saturday. We couldn't access our apartment until 10am, all the more reason why we waited until 12:30 pm to pick it up. We are totally disappointed and had to find other arrangements for Saturday and ended up returning the vehicle a day early. We were moving 2 of our children to different locations, and could not complete this task with your help....so disappointed

PAUL A D. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE F. 
Rating:
5.0

Christa Vokey went above and beyond to make our experience enjoyable and easy to understand. She was excellent at her job and a pleasure to work with.

Gillian M.  |  First Impressions 
Rating:
5.0

Considering the system was down they gave excellent service

Sandra M.  |  Online Move In 
Rating:
1.0

I came to check in on Friday afternoon around 5pm. The check in attendant was very rude and when I mentioned the free month with truck rental he ignored me. Then when I mentioned it again he said "I wish you told me this before" and rolled his eyes at the extra work he had to do, refunding me. When we saw our unit, we were disgusted to find numerous bugs on the floor and ceiling. If I am paying this kind of money for a storage unit, I would at least expect it to be clean. The way I was treated at the check in counter was unacceptable for a paying customer. I intended to use UHaul for all my moving needs but now I am having second guesses. Hoping someone can get in touch with me to make things right.

Andrew C.  |  First Impressions 
Rating:
5.0

The young fella who showed me the unit was really helpful and friendly.

Denise B.  |  First Impressions 
Rating:
5.0

Smooth and speedy transaction,staff was excellent and very helpful.

RANDY and CHRISTINE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

craig s.  |  Overall Experience 
Rating:
5.0

Staff go above & beyond to help fulfill our needs with short notice.

john and kim c.  |  First Impressions 
Rating:
4.0

Great service very friendly and accommodating. A small hiccup but cleared up with a phone call. Harold in Stephenville was extremely helpful and extra helpful.

Lloyd P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MEGHAN T.  |  First Impressions 
Rating:
5.0

A convenient / easy / affordable process over all!

Elena F.  |  Overall Experience 
Rating:
5.0

Great and friendly staff! Storage unit was also clean and easily accessible.

Alissa B.  |  First Impressions 
Rating:
5.0

We have used u haul several times and they have been excellent. Very good customer relations.

Loretta H.  |  Overall Experience 
Rating:
3.0

Only way it could have been better was if there was round the clock access

Kayla W.  |  Overall Experience 
Rating:
4.0

We did have to move units about 8 months ago due to a water leak. We did experience some loss of belongings. The staff were accommodating and we had a new unit right away. The building was always clean and in the winter it was snow cleared and salted

ERIN S.  |  Overall Experience 
Rating:
5.0

I have used Uhaul on numerous occasions and will always be my go to for storage or moving

deanna h.  |  First Impressions 
Rating:
3.0

Thoroughly enjoyed my time in the rented office space. Leonard, Krista and entire staff were very friendly and accommodating while i was there.in the building. No bad experiences.

11420 NEWFOUNDLAND LTD F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly M.  |  Overall Experience 
Rating:
1.0

1 of our 2 units was completely water damaged. The unit was full floor to roof of my mother’s possessions that she was forced to store after my fathers death and having to sell her home. We lost more than half of our items due to water damage and mold. It took weeks and weeks of our/her time to sort through the mess. The employees of the kenmount road location, were as helpful as possible, but we were told uhaul as a company did not offer any assistance under their insurance. This should not have happened. Water came in through both the ceiling and the floor. The items and memories that have been lost due to an insecure unit is heartbreaking.

Kerri P.  |  Overall Experience 
Rating:
2.0

I put all my new furniture in storage just for 5 months , it was wet and full of mold. one of my night table was destroyed by moisture, all swolled up. so never again or would never recommend it to anyone.

Danah S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Penny W.  |  Overall Experience 
Rating:
5.0

The workers was so helpful & kind. I could get my lock open they was very kind to help me with it. One worker offer to help if I need any help with my furniture!! Great place great people!

Daphne M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jocilyn G.  |  Overall Experience 
Rating:
5.0

Outstanding staff

Dave B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glendon & Cindy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmel N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MISTI DAWN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josephine E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

laura h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adella R.  |  Overall Experience 
Rating:
2.0

I had two drive up Units , one had rodent problems and both had water/moisture issues. When I moved out my items, most of it had surface mould and mouse droppings on/in it. Over all, Grossly over priced. I would have been better off throwing my things in a pile outside with a canvass tarp over them.

Terry C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brenda p.  |  Overall Experience 
Rating:
5.0

We were entirely satisfied with the whole experience! Would not hesitate to use U Haul again or to recommend to others. Thank you!

dolores h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cameron l.  |  Overall Experience 
Rating:
5.0

I could not ask for better service, both from the lady I spoke with over the phone, and from the associate I dealt with, at the Kenmount Road location. I'm sorry I didn't think to ask the associates name because he was very friendly, knowledgeable, courteous, and considerate, especially in regards to my hearing and mobility issues. I could not have asked for better service and I would not hesitate to recommend UHaul

hanorah k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rick C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea G.  |  Overall Experience 
Rating:
5.0

Would 100% recommend and use again !!

maria b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica h.  |  Overall Experience 
Rating:
5.0

Most convenient to use, would recommend to others.

sean c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda P.  |  First Impressions 
Rating:
1.0

I had an house fire and lost everything including the key to the storage unit. I had to hire a lock smith to cut off the lock. I had the unit paid for until August 20th. I was partially moved and did not put another lock on the unit. The local company tried calling me and I tried several calling back to see what they wanted. When I finally called back I was informed the few pieces of furniture left there was thrown out It was three pieces of a bedroom set and a tv stand. I am extremely upset and will never use U-haul again for storage.

monty s.  |  Overall Experience 
Rating:
4.0

Uhaul St johns Staff Are knowledgeable and courteous. Leonard was helpful and understanding with payment options while i waited for a new card to arive in the mail. Thanks

Sheldon B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wayne S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

bill s.  |  Overall Experience 
Rating:
5.0

Will use again

Ryan Cashin J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carmen H.  |  Overall Experience 
Rating:
1.0

I have a 5 x 10 locker for 8 mos. @ 149.00 a month. I couldn't move it out because of the virus. I asked for a discount and was turned down. this is at a time most business were helping out. I am a senior on a fixed income that I started to receive in may month of 490.00 until they could get a review to correct the amount. Sorry for venting here but I thought it was a lot to pay for a small locker. You have a good day and stay safe. clara wall

Clara W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Matthew B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcia W.  |  Overall Experience 
Rating:
1.0

Snow clearing in the winter is horrible, due to Covid 19 I couldn’t come in and pay and I don’t have a credit card so u added multiple fees and wouldn’t wave them. You’re website don’t accept visa debit or MasterCard debit which is outdated.

kordell d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josh H.  |  First Impressions 
Rating:
5.0

I thought the staff were very helpful and patient.

bill s.  |  First Impressions 
Rating:
5.0

Very helpful staff

Tammy O.  |  Overall Experience 
Rating:
4.0

Very organized and helpful staff

bernie h.  |  First Impressions 
Rating:
5.0

I had excellent service. And I was very happy to see the one person at a time policy and plexiglass divider at the counter. Thankyou.

sonja t.  |  First Impressions 
Rating:
5.0

Guys were great to deal with and the entire process went well and seamless.

James S.  |  Overall Experience 
Rating:
5.0

Greta service as always

Rod W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie Maria K.  |  Overall Experience 
Rating:
1.0

The unit leaked on our furniture and has likely ruined some of it. I had never used a storage unit of any type so I specifically asked a lot of questions in the beginning to make sure something like that didn't happen. The people I spoke to assured me that the units were fine and there should be no issues. I have used U Haul multiple times for the vehicles and was always impressed and very happy with the service. Needless to say, this has not left me in a good space with the brand or the company.

Greg L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcia W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

The beverage b.  |  Overall Experience 
Rating:
3.0

Found the staff to be very accommodating during this stressful time which I found to be comforting. Greatly appreciated!

Linda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle C.  |  First Impressions 
Rating:
4.0

It was extremely hard to locate my storage and to get in. Minimal instructions were provided and the place didn't feel welcoming. However, it was pretty clean.

advay k.  |  First Impressions 
Rating:
5.0

Awesome! Especially the free month for students displaced by COVID-19

Kayla W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carmel N.  |  First Impressions 
Rating:
3.0

The lock would seize up with rust, and freeze in the winter. You need soething better.

wallace g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myles P.  |  Overall Experience 
Rating:
3.0

When I went to go drop off stuff in my storage unit I had my baby with me I parked my car so I could go in and punch in my security number. And all I could hear was the horn going from inside. One of your employees were honking the horn like something sick nearly on my bumper. And than gave me a dirty look cause it took me a bit to get my baby back into her car seat. I wasnt in the way and he had lots of room to go around. He backed up where I was and stayed on his phone the entire time. Horrible horrible horrible expirence. I'm moving with a baby. Should give someone some common decency to give some time as I am trying my best with a baby in my arms. Getting my unit was fantastic. 119.00 to be beeped at cause I'm taking too long? Disgusting.

Natasha S.  |  First Impressions 
Rating:
5.0

If I ever need storage again, this is where I will go.

Solveig B.  |  Overall Experience 
Rating:
4.0

The loading area was clean and free of obstruction. The overhead doors are a bit inconvenient though as the door only remains open for 30 seconds. As I had to unload a trailer I could not pull into the bay, or so I was told by the attendant. My wife had to stay inside the bay to keep the door open while I unloaded the trailer.

Dave R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul K.  |  First Impressions 
Rating:
5.0

Thanks

Michelle Q.  |  Overall Experience 
Rating:
4.0

Friendly experience

Robert T.  |  First Impressions 
Rating:
5.0

The staff at the Kenmount location were awesome!! Thanks so much!

daphne g.  |  Overall Experience 
Rating:
5.0

I give it an excellent rating because of the people who worked there they were amazing and friendly and me the experience super easy

Jennifer K.  |  First Impressions 
Rating:
5.0

This is my third year using this facility. The staff have gone above and beyond each year, and have been patient with any errors on our part. They are the reason I will continue to come back. Thankyou

Davids T.  |  Overall Experience 
Rating:
4.0

pleasant experience ...

John L.  |  Overall Experience 
Rating:
5.0

Friendly staff and overall great experience.

andrea p.  |  Overall Experience 
Rating:
4.0

very convenient location for our requirements

chubb f.  |  Overall Experience 
Rating:
4.0

I was happy with everything except the mouse droppings all over the top layer of my belongings. It was pretty gross as we handled items. Fortunately nothing seemed chewed. Everywhere else was clean.

ALISON H.  |  Overall Experience 
Rating:
5.0

Convenient and easy

ALPHONSUS M.  |  Overall Experience 
Rating:
5.0

The storage facility adequately met my needs. I found the staff to be friendly and super helpful. I will recommend this facility to others.

Ryan K.  |  Overall Experience 
Rating:
5.0

My third time using the storage facilities and my experience each time has been fantastic. The staff are very helpful and friendly. Highly recommend and would use the facility again in the future .

glenda l.  |  Overall Experience 
Rating:
3.0

s

Meghan H.  |  Overall Experience 
Rating:
5.0

it was a great experience working w/ the St. Johns UHaul staff. Chris Smith was extremely helpful during some less than standard requests that my account required. Great team!

Mark H.  |  Overall Experience 
Rating:
4.0

Would have liked a ramp or elevator lift to access the upper units.

STEVEN H.  |  Overall Experience 
Rating:
4.0

Very straightforward Recommended

Carolyn K.  |  Overall Experience 
Rating:
1.0

I was not pleased with the unit had mold on my dresser and had to spend 800 hundred dollars for a new dresser and a few more things I had to buy new again and I would not recommend you to anyone

tony w.  |  Overall Experience 
Rating:
5.0

Fabulous staff. Friendship and helpful.

catherine h.  |  Overall Experience 
Rating:
4.0

No issues

Ronald R.  |  Overall Experience 
Rating:
5.0

Great Service and friendly staff

Carol T.  |  Overall Experience 
Rating:
5.0

Very efficient system. Clean facilities and friendly staff in St. John's location

David S.  |  Overall Experience 
Rating:
5.0

Thanks

Roger A.  |  Overall Experience 
Rating:
5.0

Thank you so much for your help.

gloria pike s.  |  Overall Experience 
Rating:
2.0

The facility was secure and spotless, however, the tone of the employee was not appreciated when I happened to let him know that we had left the keys back in Corner Brook. I felt like I was chastised.

Mary B.  |  Overall Experience 
Rating:
5.0

I had great service from start to finish on this visit.

JOHN B.  |  Overall Experience 
Rating:
5.0

Excellent service

michael l.  |  Overall Experience 
Rating:
4.0

Thankyou

JEFFREY S.  |  Overall Experience 
Rating:
4.0

My experience was excellent. The entire staff were great and excellent customer service

Jodi D.  |  Overall Experience 
Rating:
5.0

Excellent attentive service by the nice gentleman how helped me setup new storage unit arrangement, get supplies, and also prepare for in-bound arrival of U-Containers next week!

JONATHAN S.  |  First Impressions 
Rating:
3.0

Parking lot and congestion of traffic is horrible!

rodger l.  |  Overall Experience 
Rating:
5.0

Friendly and very helpful staff. The storage was clean and secure and I will recommend a friend and use your services in the future again

Amina S.  |  Overall Experience 
Rating:
2.0

Poor service and nagging emails when I had canceled my account the day it was opened. Will not use uhaul again.

cathrine h.  |  Overall Experience 
Rating:
4.0

Staff always assisted me in a timely and professional manner.

Vicki O.  |  Overall Experience 
Rating:
4.0

The woman ( krista I believe..)who served me was so kind and her service was amazing. I am going through a rough time and her kind service was what I needed . Thank you

Jodi D.  |  First Impressions 
Rating:
5.0

Very helpful in selecting the right size of unit for my things. When they understood I had difficulty with my mobility immediately assigned me a ground floor unit. Thank you!

BETTY ANN R.  |  Overall Experience 
Rating:
3.0

Contents were there about 20 days, when we collected them everything was soaken wet. We were not informed that condensation would be a problem. Not given the option of climate control ith free month.

CHRISTOPHER S.  |  Overall Experience 
Rating:
5.0

The space is perfect and the service is very helpful.

Marjorie O.  |  First Impressions 
Rating:
5.0

It was good for storage facility. We would use it again if we needed too

David H.  |  Overall Experience 
Rating:
5.0

Courteous and efficient treatment by three different staff members. Thank you, Chris Smith

catherine h.  |  First Impressions 
Rating:
5.0

The staff are exceptional in friendly, helpful service.

Linda W.  |  Overall Experience 
Rating:
5.0

Friendly staff and very helpful!

curtis c.  |  First Impressions 
Rating:
2.0

Your staff is great, but often there is only one person at the desk and waits are really long. The locks we have to use aren’t really built for our climate, we went through 8. Our space was quitedamp

SHELAGH J.  |  Overall Experience 
Rating:
5.0

The Kenmount Road staff have been extremely helpful during my recent move and storage. They are professional and courteous, and have made the experience much less stressful than expected.

Joseph S.  |  First Impressions 
Rating:
5.0

Convenient and accessible. Well worth it.

Peter B.  |  Overall Experience 
Rating:
4.0

everything was fine.

ROBERT B.  |  Overall Experience 
Rating:
5.0

Thanks all for your help and patience at a terrible time in my life. Your staff was very helpful and kind. Well a new chapter begins. Thanks for your great friendly service I will recommend.

Steven K.  |  Overall Experience 
Rating:
5.0

The sales person was knowledgeable and friendly. Excellent and quick service.

todd b.  |  First Impressions 
Rating:
3.0

good

bashir m.  |  First Impressions 
Rating:
4.0

The site advertised lockers for 1-2 bedroom apartments furniture.they are not that big. Stuff for my 1 bedroom Wouldn't fit. The worker upgraded it for me. The staff was amazing every time I went in.

Lisa B.  |  Overall Experience 
Rating:
4.0

Helpful and professional staff.

Wanda S.  |  First Impressions 
Rating:
5.0

The staff was very helpful & friendly

Paul M.  |  Overall Experience 
Rating:
5.0

As always great service and will help out with anything you need. Excellent place for customer service.

SHAUN T.  |  First Impressions 
Rating:
1.0

Ive used uhaul on reg basis I have yet to have problems until now Im renting a storage unit at 200$ when it was supposed to b free for truck rental I had 3 days. I'd appreciate free month like quoted

ashley D.  |  First Impressions 
Rating:
5.0

Great customer service! The staff were very helpful and friendly

Amina S.  |  First Impressions 
Rating:
5.0

Excellent service

Paul M.  |  First Impressions 
Rating:
5.0

Excellent experience with this company. Very knowledgeable and helpful staff especially Tammy. ( I hope I got her name right.).

Hilda D.  |  Overall Experience 
Rating:
5.0

Great Service. Will use again.

Paul M.  |  Overall Experience 
Rating:
4.0

I had to get my belongs picked up by my moving company but was not in the province and the staff had a process set up to do this which worked out so I didn’t have to return to Nl as an added expense

Paul O.  |  Overall Experience 
Rating:
4.0

Krista Vokey was excellent and very helpful,She was very friendly and would go out of her way to help you and provide guidance,

Nelson I.  |  Overall Experience 
Rating:
4.0

The price was reasonable; the location suited my needs; it was safe, clean and secure; and the staff were always friendly and helpful. I would use it again and recommend it to others.

rodney g.  |  Overall Experience 
Rating:
5.0

Staff very friendly and helpful. Explained procedures thoroughly and made me aware of special rental deals.

Joanne B.  |  Overall Experience 
Rating:
4.0

It was a good experience but very costly.

Jacquie B.  |  Overall Experience 
Rating:
5.0

It was a pleasure,friendly,very polite customer service provided,will definitely be booking U haul in the future,&recommended to my family & friends.thank you for great service.

dan n.  |  Overall Experience 
Rating:
4.0

Wonderful service ! There wasn't any lighting in the unit, however the lighting in the hallways was awesome. Thank you!

candice l.  |  Overall Experience 
Rating:
5.0

Clean and convenient. Staff at this location extremely helpful.

Jeff L.  |  Overall Experience 
Rating:
3.0

Mice droppings on our items while we collected our belongings on the last day was a very bad experience.

Brittany L.  |  Overall Experience 
Rating:
5.0

Good service, very clean and very organized

Glenda D.  |  Overall Experience 
Rating:
5.0

Excellent overall experience

Wade S.  |  Overall Experience 
Rating:
1.0

would someone help me find a receipt with the new program you have

STERIS C.  |  Overall Experience 
Rating:
5.0

11/10

Matthew S.  |  Overall Experience 
Rating:
5.0

convenient, staff very helpful, excellent service

William M.  |  Overall Experience 
Rating:
1.0

I was charged a full month rent for less than one day usage (only a few hours on the September 25th). The Manager was contacted several times and he did not respect his word in calling back.

Walid H.  |  Overall Experience 
Rating:
5.0

Great staff!!!

Christina L.  |  Overall Experience 
Rating:
5.0

Was a great experience

Don O.  |  Reservation 
Rating:
5.0

Great spot

Patrick G.  |  Overall Experience 
Rating:
3.0

It was okay but, the truck was filled over the amount we started with and there was no reimbursement. Not impressed.

Bridgette E.  |  Reservation 
Rating:
3.0

My only complaint is the unit did let a lot of moisture in, understanding that it wasn’t climate controlled, but much of the contents I put in there suffered from rust pits and mold.

JEFFERY C.  |  Overall Experience 
Rating:
5.0

Great experience. Very impressed with courtesy and professionalism of staff.

Dennis H.  |  Overall Experience 
Rating:
2.0

Charged me after I moved out.

Top-Shelf Vapor S.  |  Overall Experience 
Rating:
2.0

I stored my furniture at your facility for 3 months and when I moved into my brand new home all my furniture was full of mold. When I approached the front desk they gave me a pamphlet with a number.

SARA C.  |  Overall Experience 
Rating:
3.0

Staff at front desk was not friendly... felt rushed through check in/check out process.

christopher g.  |  Overall Experience 
Rating:
5.0

Great service

Vadney T.  |  Overall Experience 
No reviews have been submitted for this location.

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