Customer Reviews for U-Haul Moving & Storage of State Street New Haven

2,638 reviews

1175 State St   New Haven, CT 06511

(203) 404-6921

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(203) 404-6921

1175 State St
New Haven, CT 06511

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Omer Hakan C. 
Rating:
5.0

The truck was clean and ready for me but it did have a check engine light on and a real bad rattle underneath possibly the catalic converters, also the rear is noisy Thank you

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Howard G. 
Rating:
3.0

Vehicle was at the end of its useful life. It's mpg was less than 4 mpg, and transmission had issues.

TROY N. 
Rating:
4.0

Customer did not leave a comment.

Clorice R. 
Rating:
5.0

Customer did not leave a comment.

Andre R. 
Rating:
4.0

Customer did not leave a comment.

Scott D. 
Rating:
4.0

Overall my experience was great. Staff were prompt and accommodating, but, office politics should really be discussed somewhere other than right in front of the customer. I know more about your employees issues than I should. Time and place for everything.

Todd W. 
Rating:
5.0

Good

Walter T. 
Rating:
5.0

may reservations were for Orange not New Haven...was never informed of this change till i got to the orange store... this was not planned and extra time spent chasing down the equipment

Edwin R. 
Rating:
5.0

Customer did not leave a comment.

Shamea M. 
Rating:
4.0

Customer did not leave a comment.

Anita B. 
Rating:
3.0

The entertainment system was broken, so I wasn't able to connect my phone via Bluetooth and listen to the radio. It was a long six hour trip to say the least. When I contacted the location the next day after dropping the vehicle, they told me that I would most likely not receive any type of refund for the inconvenience.

William A. 
Rating:
5.0

Customer did not leave a comment.

Ramon B. 
Rating:
5.0

We had an excellent experience using the Ubox container. Shipped items from CT to AZ. When we opened our box at arrival - nothing was out of place, nothing broken. We took photos, before & after. Uhaul communicated with us so many times, i.e. pick up time/drop off/when our charges would appear on our credit card, etc. It was a great decision for us to use the Ubox! We highly recommend using Uhaul, Ubox! Moving is so stressful & they made it so much easier! Thank you!

Eric D. 
Rating:
5.0

Customer did not leave a comment.

Sharelle M. 
Rating:
1.0

No help and definitely rude when truck got delivered truck was unsafe and Missing the mirror

Nysheema R. 
Rating:
2.0

The truck smelled really bad.

RUBEN M. 
Rating:
4.0

Customer did not leave a comment.

Shawn B. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Yachira R. 
Rating:
5.0

Customer did not leave a comment.

Terry R. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
4.0

I did not receive furniture pads. I didn't need them, but it apparently adds work for the Pittsburgh employees. Also, the front desk people at New Haven could have better communication skills. They were okay, but it was difficult to communicate with them at times. For example, it wasn't clear where the U-Box entrance was, and the employee just said "it's on the other side of the building". He should have said "exit the parking lot, take a right on State Street, and the entrance will be on the end of the building facing State Street". I ended up going to a wrong "other side of the building" first, and had to figure out what he meant.

Dylan S. 
Rating:
5.0

Customer did not leave a comment.

Davaul A. 
Rating:
1.0

Worst place don't know how you guys are open both uhauls where bad no customer service at all no one talks to you or even look at you .please get employees that's want to work . Worse experience ever . Looks like no one wants to work and it was so getto looks bad for business… worse uhaul ever I have never seen something so bad and trashy no one wanted to help I will never have someone come to this place looking like that and with bad employees that don't want to work

Robert G. 
Rating:
5.0

I was not sure if I was supposed to let anyone know we had left the trailer. There was now one to help me lift the hitch off the ball. That was difficult for us as older people.

Shain B. 
Rating:
5.0

They were very responsive and helpful.

Beulah heights s P. 
Rating:
5.0

Everything is excellent. Excellent the attention and excellent and clean the storage.

LuzM C. 
Rating:
3.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

anastasia M. 
Rating:
1.0

They improperly installed hitch wiring, had us wait over 2 hours without assistance, caused the brake, steering, and AWD alarms to go off in the car after hitch installation, and did not reinstall pieces of the bottom of the car.

TAYLOR B. 
Rating:
4.0

This was an excellent experience. The U-Box was delivered on time and actually picked up early (that ended up working out great for us), and delivered to its destination as promised.

William B. 
Rating:
5.0

Customer did not leave a comment.

Alberto C. 
Rating:
5.0

Great customer service, was in and out friendly staff.

ORRIN S. 
Rating:
5.0

Staff was courteous and professional.

RAFAEL M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin H. 
Rating:
5.0

Paul Civitello was terrific. Upon arriving at my appointed pickup time, we discovered that another customer hadn't returned the equipment that I was scheduled to rent. Paul made it right and got me going as quickly as he could. He did precisely everything he said he would do and made me feel as though my business was important to U-Haul and to him personally. Personalized customer care is very rare these days in the age of automation and self-service (cost cutting). But the staff at the 1175 State Street rental center in New Haven still demonstrate that the customer matters.

Paul V. 
Rating:
5.0

Lo unico que no megusto fue que me pase de la gasolina que tenia que hecha y no me devolvieron nada de ese dinero que gaste en la gasolina pero después todo excelente

Melvin M. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Excellent service, fast and professional !

Eliangelys D. 
Rating:
3.0

Fui a pagar el 30 de marzo y termine pago do 200 y pico de dólares y nunca me supieron explicar porque tanto dinero. Teniendo los recibos. Me gustaría que verifiquen mi caso y sobre todo tengan personal que hable bien el español y lo entienda. Gracias

MARIA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark P. 
Rating:
1.0

Severe rodent infestation and flooding several times in unit with no follow- up . To make matters worse inconsistent billing after being offered… Continuous notices being mailed and emailed regarding final notices without any resolution

Yashmin F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tresa T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Erin G. 
Rating:
5.0

Markell and Paul are very professional and take the time out to listen to your concerns and immediately resolve them

Mark S.  |  Overall Experience 
Rating:
3.0

They need to make sure that what they check customer out with is correct. (Example: Gas 3/8 when it is really 1/4}

Tanya C. 
Rating:
3.0

Customer did not leave a comment.

KATHERINE M. 
Rating:
5.0

Customer did not leave a comment.

alice p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
5.0

Have an easier access to the phone line, be able to talk directly to those at the State Street facility

Beulah heights s P. 
Rating:
1.0

Better customer service

JUAN B. 
Rating:
5.0

Customer did not leave a comment.

Maria K.  |  First Impressions 
Rating:
5.0

State street takes good care of me. Mr. Chapman

james C. 
Rating:
3.0

Customer did not leave a comment.

Nancy D. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

Customer did not leave a comment.

Carteina B.  |  First Impressions 
Rating:
2.0

El dolly que alquile no tenia luz y asi mismo me lo dieron y ni descuento por eso me pudieron dar

david P. 
Rating:
5.0

Customer did not leave a comment.

ANDREW L. 
Rating:
5.0

Customer did not leave a comment.

KUAN P. 
Rating:
5.0

Customer did not leave a comment.

Nelson B.  |  Overall Experience 
Rating:
5.0

I feel that charges should be explained better some of the help do not explain things very well

BARRY W. 
Rating:
4.0

Customer did not leave a comment.

shanay c.  |  Overall Experience 
Rating:
3.0

Coustomer shouldn't need to wait for reservation for 3 hours from agreement.

JUN L. 
Rating:
5.0

Customer did not leave a comment.

Jessica V. 
Rating:
5.0

Customer did not leave a comment.

James A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew J. 
Rating:
3.0

I reserved a dolly and it was not available on the day of rental and I had to buy one. This is not acceptable. If equipment is not available they should not be shown as available while making reservations.

Muhammad N. 
Rating:
4.0

The out of town location was in complete contrast to the reiverdale location. Staff took my concerns seriously and agreed that the vehicle was poorly maintained - had almost no oil or coolant (don't remember which one the asst manager mentioned) and noted that there were no dust caps on the tires, and that there probably wasn't a TPMS sensor on the wheel in question. Still HATE dealing with uhaul.

James W. 
Rating:
5.0

Very accommodating and friendly staff

Juan A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leodan Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HECTOR V. 
Rating:
3.0

Customer did not leave a comment.

Shevette R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas T. 
Rating:
1.0

Customer did not leave a comment.

Victor D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
1.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

RAMON B.  |  First Impressions 
Rating:
5.0

Helpful and clean area all around

Ernie G.  |  First Impressions 
Rating:
2.0

Check the equipment thoroughly before renting. The gas gauge on contract did not match the actual gas in equipment. Despite bringing this issue to your service rep, I was charged extra for fuel on final bill.

ERIC T. 
Rating:
3.0

MICE GOT TO A COUPLE OF MY ITEMS OTHER THAN THAT IT WAS OK

Carmen R.  |  Overall Experience 
Rating:
3.0

Furniture was water damaged chair and mattress tried to file a claim report had a difficult time to get someone to take the claim report

Kathleen M.  |  Overall Experience 
Rating:
5.0

Quick and easy storage reservation.

Christine N.  |  First Impressions 
Rating:
4.0

Very satisfied.

Ashley R. 
Rating:
4.0

Customer did not leave a comment.

MARILYN D. 
Rating:
5.0

The whole experience was the perfect way to go for me. It went smoothly. The staff was always a huge help and very accommodating. I would totally recommend it to anybody !

Lisa L. 
Rating:
5.0

Nothing, everything was great

vanessa C. 
Rating:
1.0

Their equipment and trucks are broken. Very unprofessional place

MAHOGANY H. 
Rating:
5.0

Customer did not leave a comment.

Dana A. 
Rating:
5.0

Customer did not leave a comment.

ALANROBERT F. 
Rating:
5.0

But the rats went all through my storage and ate up all of my stuff through everything the place is infested

kevin w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isidro R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
2.0

Customer did not leave a comment.

MOHAMED S. 
Rating:
5.0

Customer did not leave a comment.

Ashley W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

No improvements needed.

MERCHEDES S. 
Rating:
5.0

I would like the company to stop sending my correspondence to my neighbors house in the Bronx. The address that I gave is 280 Westmont drive Waterbury CT 06708. Do not send my bills to my contacts or neighbors send it to me I pay not anyone else in a different state. Thanks Alice Peters

alice p.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KELLI M. 
Rating:
4.0

Interior of the windshield should have been cleaner but this is minor.

CHRISTOPHER W. 
Rating:
1.0

Customer service sent me a reservation and when I went to pick up my vehicle they said I didn't have a reservation

JAVIER R. 
Rating:
4.0

Customer did not leave a comment.

CONNOR F. 
Rating:
2.0

Customer did not leave a comment.

JORGE D. 
Rating:
5.0

Customer did not leave a comment.

granata S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HERIBERTO C. 
Rating:
5.0

Customer did not leave a comment.

Jared B.  |  First Impressions 
Rating:
1.0

1) hidden fees / difference between what was shown online and what i paid 2) disgruntled customer service at the location (the one i dealt with)

Christopher Sean H. 
Rating:
2.0

Equipment failed and caused damage to my personal vehicle. Still waiting for reimbursement.

giovanni F. 
Rating:
5.0

My unit should have been ready but other than that the staff was helpful and pleasant and they got on it quickly manager polite and helpful also the rest of the staff were very helpful as well .

TEBA H. 
Rating:
5.0

Customer did not leave a comment.

Sara S. 
Rating:
3.0

Average self storage and was as expected. Did notice the smell of a decomposing rat or mouse somewhere in the walls that was a bit off putting. Also, the exit door broke and with a 15’ truck, backing out a oneway or maneuvering a three point turn may not be easy for some renters. And upon vacating I was told that I needed to turn in the fob and lock to the unit, but my wife bought the lock and is dismayed I had to turn it in when we paid for it and should have been ours.

MATTHEW S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya P. 
Rating:
5.0

Customer did not leave a comment.

Shilpa A. 
Rating:
5.0

Customer did not leave a comment.

Matthew P.  |  First Impressions 
Rating:
5.0

Great customer service

Jorge O. 
Rating:
5.0

The state street branch is great!!!!!!!!!!!!! They need no improvements. Mr. Chapman

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

MAYBER R. 
Rating:
1.0

Absolutely awful!! I was charged damage charges for something that never happened. Called to follow up no one called me back. Awful customer service, awful experience

STEPHANIE O. 
Rating:
5.0

Nothing to improve. Staff is excellent. I was in such a rush that I left my wallet and they secured it for me to pick up the next day. AWESOME folks!

Andreas M. 
Rating:
5.0

Customer did not leave a comment.

keshir H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHARLESAUGUSTUS W. 
Rating:
5.0

Friendly staff great service

Jeenielka F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Anna-Kay G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANKF H. 
Rating:
5.0

Staff was very nice.

JEREMY I. 
Rating:
1.0

It was the worst experience I ever have. The truck have bad suspension. And making a lot pf nosie and that's not fair for me pay a lot of money for something i am not satisfied with it.

MOHAMMMAD A. 
Rating:
4.0

Customer did not leave a comment.

Mark O. 
Rating:
5.0

Customer did not leave a comment.

JASON M. 
Rating:
3.0

Customer did not leave a comment.

LATANYA T. 
Rating:
4.0

Some cloth items were soiled by rats or mice in the first week of storage. This was resolved before I could mention it with traps throughout. The remaining 6 months of storage were great.

Cassandra P.  |  Overall Experience 
Rating:
5.0

I will all ways come back there

Gloria R.  |  Overall Experience 
Rating:
2.0

Loved the facility and everything it offers. I found the staff to be rather unpleasant. There were many issues with my reservation that they weren’t able to solve or willing to offer suggestions. When they couldn’t find my reservation (even though I provided them with the reservation number, my name, and number, they just kept saying I didn’t reserve one and wasn’t able to get it. So once I asked to make a new reservation they finally said they had one available (and wouldn’t you know it was the one I’d reserved). Then upon checking out, I needed to clear my unit and there were no furniture dollys available (actually only 1 mattress dolly that couldn’t move my couch). I think one of the perks of renting with uhaul is the access to moving equipment. None of the staff were willing to help me look for a dolly after being asked multiple times. They actually just stared at me in silence at one point. Overall, I would go with uhaul again but not at this location.

Kameron M.  |  Overall Experience 
Rating:
4.0

There is a very, very loud “ear splitting” alarm that goes off on a regular basis. Maybe every half hour or so. I will be spending a significant amount of time in my unit sorting things and it is very unpleasant to endure that noise.

Claudia R.  |  First Impressions 
Rating:
5.0

I'm looking forward to the convenience of the hours offered. Thanks for making the initial move-in so seamless and quick.

Maureen V.  |  First Impressions 
Rating:
5.0

The staff were cordial and well informed. Their professionalism was what got my attention. They covered every detail.

Garry M.  |  Overall Experience 
Rating:
3.0

Really bad mouse problem seems out of control.

diondrea m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marsha C.  |  Overall Experience 
Rating:
2.0

Mice poop everywhere and destroyed almost all of my things. Literally had to throw almost everything away . The worst experience ever !!

Shatiera C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nelson h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lise b.  |  First Impressions 
Rating:
1.0

There was rat droppings on all of my belongings there were only a few items that I was able to take out of storage because the majority of my belongings was covered in rat droppings. This facility is disgusting and will never recommend this facility.

Kandace H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LEWIS C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Arielle g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yaritza V.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

ANDREA B.  |  Overall Experience 
Rating:
3.0

Sadly my Viki flat screen TV was stolen from my unit which I kept locked. I paid for insurance for nothing, because in order for theft to be covered there needs to be “physical signs of break in” but unfortunately I don’t see any physical signs of break in. I am disappointed that someone stole one of my possessions. The tv remote was still there when it came time to move out, but my tv was gone and there’s absolutely no other explanation than that it was stolen.

Maya D.  |  Overall Experience 
Rating:
1.0

I will tell all my friends and anyone that I will listen, how dirty and rat and mice infested this facility was!! I lost half of my personal belongings from a 8 x 10 unit!! That was a lot of my stuff and!! Told management about it, there comments were file a complaint and after a year I might hear something back!! Never again and very discussed, you people should be shut down!!!!!!!

LU ANN P.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful. Highly recommend.

Ariana C.  |  First Impressions 
Rating:
2.0

I didn’t know I was supposed to provide my own padlock and wasn’t able to lock my unit when I moved in after hours. The website was also down when I went to return my uhaul van and I could not contact customer service.

MICHELLE W.  |  First Impressions 
Rating:
5.0

Need to monitor people locking carts in their units. Can never find one when needed. Start charging them.

ERNEST H.  |  First Impressions 
Rating:
5.0

It was a great experience over all!

Diana l.  |  First Impressions 
Rating:
1.0

To have to spend an hour trying to get through to customer service on the other hone and to be charged for an extra month and not be able to resolve that online, not happy. Facility is fine and people helpful when I went there but billing issues and inability to solve them made for a miserable ecperience

Letert G.  |  Overall Experience 
Rating:
5.0

Thank You price was also good

David S.  |  First Impressions 
Rating:
1.0

I moved into my storage until at the end of the month. Within 2 weeks, I was continuously emailed and sent notices of being behind in payment and threatened to be locked out of my unit. It was still not time for my 1st payment. The system had me documented as being in the wrong unit and wrong size. I was told this was updated. I continued to receive late payment notices. Then I was locked out of my unit. This all happened before my 1st payment was even due. I returned to the state st location a 3rd time for my account to be fixed. They did my contract all over to make sure everything updated. Being locked out of my unit is unacceptable and not a great experience. Currently looking for a new storage location.

Jacqùese P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELSY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glen D.  |  Overall Experience 
Rating:
5.0

I was able to take advantage of a month free storage when I rented a truck to move. Very helpful.

Reginald W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roy S.  |  First Impressions 
Rating:
3.0

I didn't need that much space anymore, and every time I try to get something smaller they don't have one because I couldn't afford the big one anymore.

Roderick B.  |  Overall Experience 
Rating:
2.0

Mice ate a bunch of stuff in my storage. Often there were people in the space working on cars and motorcycles. Often it smelled as though people were smoking weed in the space.

Joshua G.  |  Overall Experience 
Rating:
3.0

There are clearly a bunch of mice in the facility, and there rat droppings on my stuff. If there was any food in there it would’ve been a lot worse. Access is relatively easy, but there is a security issue just by the nature of the location. I would be sure to make sure the unit it locked even during unloading.

Andrew M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kirk S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen M.  |  First Impressions 
Rating:
4.0

Rats were the only negative

Tobias B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ZANETA L.  |  First Impressions 
Rating:
1.0

Over the course of 11 months, the unit flooded 3 times (forcing us to move everything from one unit to another ourselves), caused thousands of dollars in damages, and there were 6 mice in the unit when we checked out. Terrible experience.

Daniel M.  |  Overall Experience 
Rating:
5.0

First time I ever need a self storage your guys at counter were very courteous and helpful . You storage facilities clean and convenient for me to put my belongings. You took a big load off my shoulders while I go through this big move in my life. Thanks a million from my heart

Hector L.  |  First Impressions 
Rating:
1.0

My storage unit was completely flooded and I was not notified that there are other units that were also water damaged. Staff was non-sympathetic and I currently am filing a claim so I can replace all my items that were damaged and mold infested.

Veronica P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janitza R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Amber D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna L.  |  Overall Experience 
Rating:
5.0

Virael was very helpful and was able to resolve things.

Anna L.  |  First Impressions 
Rating:
3.0

Mice seem to be a concern, also air-conditioned are leaking quite a bit.

Patricia S.  |  First Impressions 
Rating:
5.0

I had no complaints, friendly staff, he knows the storage units and where they are located, made sure everything worked so I can come and go. Five stars for me 🙏

eddie c.  |  First Impressions 
Rating:
1.0

Staff is completely unhelpful and do not follow any of the official procedures. They did not respect my initial reservation, so I had to pay for a storage facility twice the size and the cost than what I needed. The storage room was very dirty and with debris. They didn't even mind to clean it up for me. Upon move out, I did the online checkout because it was out of business hours. They did not attend my check out request and I was still getting notifications of rent due, etc. It was not until I went in person, three weeks later, that they completed my request. Worse, they didn't even check again if I had actually moved out, the guy just clicked something in the computer. So disappointing!

Diego A.  |  Overall Experience 
Rating:
2.0

The staff have always been helpful, however, the email below written to the GM remains unanswered since 8/15/21: I moved out of my storage unit 1052 this afternoon and was appalled to find not only rat droppings on some of my belongings, but a dead rat in my unit as well. It's evident there are traps everywhere including in the units, but I had to throw away a sectional sofa rather than risk potentially bringing a virus into my new home. What is the U-Haul company policy when it comes to vermin? To my knowledge, there is nothing mentioned in the storage contract, therefore, I am kindly requesting reimbursement for damages to my possessions. Please advise in terms of next steps. I have included pictures from this afternoon.

Ari S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley R.  |  First Impressions 
Rating:
5.0

Christian Jimenez was very helpful.

Veronica P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn D.  |  Overall Experience 
Rating:
1.0

This contract was a nightmare, it was supposed to be 90 days maximum. My daughter was supposed to pay the thing while I was away, when I returned the price was so out of control that I allowed them to take the item this was over a year ago. Now all of a sudden finally they have taken the items but they sent me a bill for over $3,000 trying to get me to believe that I was liable for it. Never will I recommend this particular facility to anyone.

Willie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John W.  |  Overall Experience 
Rating:
5.0

Everything was excellent, facility to go inside, outside. I like this company.

VICTOR P.  |  Overall Experience 
Rating:
2.0

there was mouse poop and pee on my items even though I only stored them for two months, we’ll packaged.

Geneva S.  |  Overall Experience 
Rating:
3.0

This location canceled 2 reservations without my consent. Storage unit 1873 did not exist.

andrea c.  |  First Impressions 
Rating:
1.0

I came back to my storage unit to find dead mice everywhere. The current tally is up to 5, but I still have a few boxes to go through. Several items of sentimental value were destroyed by these mice. Of the items that weren't outright ruined, many reek of mouse excrement/decay, and will likely need to be thrown out. I do feel badly for these mice, who had to spend their final moments in such an unclean and unwelcoming establishment. I only hope that they found some solace nestled in the shreds of my old t-shirts and childhood memories. The infestation aside, U-Haul employs some really predatory billing practices, making it extremely difficult to pay your month's rent in advance of the due date. They then charge you if it's late. After a very frustrating phone call in which I was blamed for not using the "Future Pay" option (no such option exists), I was told my late fees would be waived if I enrolled in AutoPay. I begrudgingly acquiesced, but have yet to see a refund credited to my account (it's been a year). Avoid their storage services at all costs!

Caitlin B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dewlyne P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas C.  |  First Impressions 
Rating:
1.0

Every thing in my storage was covered in rodant excrement. A brand new mattress, bedframe. night stand. Chair, ruined. Dead mice rotten inside my stuff. A horrible experience.

John S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMARA L.  |  Overall Experience 
Rating:
5.0

Everyone in office staff is great. Always helpful. Facility is kept very clean. and well lit. Was very happy with overall experience

SHEILA B.  |  Overall Experience 
Rating:
5.0

Great service

Hermonaree c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kara C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTOR P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Margot F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LU ANN P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alex R.  |  Overall Experience 
Rating:
5.0

The staff was super friendly, nice, very helpful, & courteous.

EDRIS M.  |  First Impressions 
Rating:
5.0

Staff were great!

Michael G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcus S.  |  First Impressions 
Rating:
5.0

Amazing space and very clean. Wonderful staff.

celia t.  |  Overall Experience 
Rating:
5.0

The manager at the site was very very knowledgeable and excellent with customer service. It was a great experience I would recommend to anyone in need of storage. Thanks to them again

SABRINA B.  |  First Impressions 
Rating:
3.0

There is a dead mouse next to my unit and it appears there are mouse droppings in the unit. I noticed there are also a lot of mouse traps so it seems like there might be a rodent problem.

Phillip B.  |  Online Move In 
Rating:
4.0

It was a good experience and the staff was very helpful. The manager was great, he explained the rental policies in full. So far I'm very happy.

Frederick R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jeneva T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maxwell S.  |  First Impressions 
Rating:
3.0

I made three different reservations using my credit card for your storage facility and when we went to show up to put the items into storage, my reservation was given away. It was told to me, that you only take a dollar to hold the box however, I don’t understand why I just couldn’t pay for it. I spent a lot of time on the phone booking another unit with a very well mannered employee, only to find out that giving her all my credit card information didn’t reserve a unit. Fortunately they still had a unit available and I was able to purchase again for the third time only with my uncle being inside the location unlike the other two locations who sold my reservation to someone else. Very long exhausting experience. I ended up with a truck from one location and a storage from an entire different location. Not sure if I’d recommend this process to anyone? Let’s see how my items hold up in the storage facility🤞🏻

shanee j.  |  First Impressions 
Rating:
5.0

From move in to move out, process and service was remarkable. The facility is very clean and secure. We live in Texas and never had to worry about our belongings. Everything was right where we left it a year ago. Thank you!

Kelly B.  |  Overall Experience 
Rating:
5.0

Appreciate the helpfulness of the staff!

christine e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark T.  |  First Impressions 
Rating:
5.0

I will always use this location and tell everyone I know. This is a very excellent place and helpful also

gloria r.  |  Overall Experience 
Rating:
1.0

I am moved out April 30 and I was made to pay another month storage fee for May there was rat droppings all over my furniture everything I had in there not clean very nasty and I had no food in my unit the red traps with the food in it for the rats they just throw it on your furniture

Margaret G.  |  Overall Experience 
Rating:
5.0

Good customer service

sophia n.  |  First Impressions 
Rating:
5.0

I loved the fact that you could drive right in in for me I'm so glad I was able to get a frist floor unit.

Debbie K.  |  First Impressions 
Rating:
4.0

All of the staff was great & helpful but some didn't speak very professionally.

ERIKA B.  |  Overall Experience 
Rating:
2.0

The staffing is friendly overall. However, Mr. Price and some of his employees were particularly unresponsive, unhelpful and unprofessional, in the last few months of me having the unit. Other than that, I had a good experience.

Jaylene Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cheryl l.  |  Overall Experience 
Rating:
4.0

The only thing t i did not like is that they take a picture of your license, now that info is in there phone.. John

John F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMARA L.  |  First Impressions 
Rating:
5.0

The staff are very friendly and helpful. They are very attentive to their customers.

jennifer b.  |  Overall Experience 
Rating:
5.0

Staff at this location are awesome!! Thanks for making the move as pleasant as possibe

Jonathan S.  |  Overall Experience 
Rating:
5.0

I really appreciated how helpful and friendly the staff were, how easy it was to store things with a big truck, and especially how clean the bathrooms were.

Isabella R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tanis k.  |  Overall Experience 
Rating:
5.0

Very fast, convient, and the cheapest rates for a rental on a truck and a storage locker.

kevin g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sayed A.  |  First Impressions 
Rating:
5.0

No complaints, very impressed !

NAJAH E.  |  Overall Experience 
Rating:
5.0

Cool place. Guy behind the counter when unit was opened up looked like he was having a bad day but other than that was a good place to keep my things in between moves. Y’all should have a more direct key drop place for the online truck pick up as the arrow just points to an open door.

Hunter D.  |  Overall Experience 
Rating:
5.0

Terry was great, very helpful, walked me through everything. Very glad I chose the State Street facility. Very clean. Access is wonderful. Love that everything is the ground floor.

SHEILA B.  |  First Impressions 
Rating:
3.0

Had to wait longer than necessary. Staff might need training on how to interact before during and after verbally. Nice people just could have used more interaction rather than watching them watch a screen for 10-15mins

Brian M.  |  First Impressions 
Rating:
4.0

When we got to the location, it was not clear how to enter. There was not a clear way to get into the garage part other than asking the attendants to open it for us. Once we got to the storage unit itself, it had a tag on it that said "ready for new customer" but it also had a lock on it. So we had to get the attendants a second time to take the lock off for us. They were all extremely courteous and professional. I had to ask one to put his mask on up over his mouth and nose. He did so without hesitation after I asked.

Lacey W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

sean n.  |  Overall Experience 
Rating:
5.0

The state st Connecticut office was excellent but the 1 800 number scheduled me a truck then canceled my truck minutes after my reservation was made without informing me. I went to the state st store and was informed there was no trucks. They tried hard to find me one im other stores but could not. I had to cancel my day n replan for the next day. It was a very big inconvenience

ALPHONSE M.  |  First Impressions 
Rating:
3.0

I tried to access my unit after hours and was unable to use my access card or my garage door opener. This was around midnight.

Christopher Aaro B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NAJAH E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARRY W.  |  First Impressions 
Rating:
2.0

Still trying to charge me when I did not even have my storage unit

Ryan P.  |  Overall Experience 
Rating:
5.0

I was very happy with my say at Uhaul

Valerie J.  |  Overall Experience 
Rating:
5.0

I appreciate the overall service, and advice peoples to use U-HAUL storage.

Alebachew Y.  |  Overall Experience 
Rating:
5.0

The facility offers a good value on monthly storage rentals and is well maintained. The manager and staff are very courteous and helpful. Thank you!

Kenneth C.  |  Overall Experience 
Rating:
5.0

Thank you for excellent service!,

Robert H.  |  Overall Experience 
Rating:
5.0

I will definitely return to U-Haul for other storage needs. Thank you all.

CHRISTOPHER L.  |  Overall Experience 
Rating:
5.0

Very nice and friendly

Natacha O.  |  First Impressions 
Rating:
5.0

love the fact that its inside i feel that my property is safe and secure there👍👍👍👍👍

Roderick B.  |  First Impressions 
Rating:
5.0

I appreciate your service. And I hope as I am new I will ask you further information if there will be something that I don't know how to use the facility. Thank you very much

Alebachew Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mayra S.  |  Overall Experience 
Rating:
5.0

Easy to access. The indoor bay area is perfect for loading and unloading, and the carts are very convenient.

Brent A.  |  Overall Experience 
Rating:
2.0

Reserved a 5x5 unit, but when I arrived, none were available. I was given a 5x7, only to walk to the unit and find out that it too was taken. Finally, I had to be given a 5x10. Once I got to my unit, I learned that the alarm system was broken and frequently went off. Later that day, I was not allowed to return an unopened package of moving tape.

NICHOLAS K.  |  First Impressions 
Rating:
3.0

Whereas the store and storage is clean the staff need work on social skills. This is also the second time in which I have been there to see a room full of customers that needed to be helped by only one representative. About 95% of the representatives do not wear masks or wear them improperly.

Marcos C.  |  First Impressions 
Rating:
4.0

Long waiting times at the office really slow this process down

james c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan S.  |  First Impressions 
Rating:
4.0

I appreciated that they provided a lock and made things easy. Initial phone call was great - rep I spoke with was extremely friendly and helpful. My only concern is that none of the employees at the desk wore masks in the 4 or so times I've been there. It would be considerate to customers if they would since we're in a pandemic. Wait times have also been very long even when there's only been one person in front of me.

JENNIFER Z.  |  Overall Experience 
Rating:
5.0

Great experience and service

joel c.  |  Overall Experience 
Rating:
4.0

Merkell does a great job at this location, keeping it running smoothly.

Jared B.  |  Overall Experience 
Rating:
1.0

The worst customer service ever

Chenel F.  |  First Impressions 
Rating:
5.0

Very helpful staff and clean and modern facility.

Liese K.  |  First Impressions 
Rating:
4.0

The manager was excellent. One of the new guys working there were slow and took over an hour to check us in but all of them were kind. Overall friendly staff, very clean and excellent manager.

JOGITA K.  |  First Impressions 
Rating:
5.0

Merkell and staff always do a professional job despite a busy location.

Jared B.  |  Overall Experience 
Rating:
2.0

Every time I went to get something, the doors were locked, and it was always during office hours. This made me have to go around and use the side door half the time. The pin-pad didn't recognize me either. This was not a good experience here, other than the nice people working there. I would not recommend this place to anyone at all.

Jessica R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elena z.  |  First Impressions 
Rating:
4.0

My first experience wasn’t pleasant as by the end of it, I was double billed for everything, they didn’t check whether I used the troll in the truck or not, and when they corrected the bill they did it wrong, and when I told the staff she was irritated instead of apologizing even though I was truly very kind and respectful as I know that such thing happen. We all do mistakes. The second experience was much better despite that the system gave the employee such a hard time to book the storage unit for me, but the staff was very kind and helpful and truly helped in the best to their power. (I appreciate the team at state street location)

Nisreen R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jared B.  |  First Impressions 
Rating:
4.0

I was pleased to receive an unexpected discount but the check in process was very slow. If this were fixed, I would rate it very highly. This was my only complaint. Otherwise, good so far!

Julienne H.  |  First Impressions 
Rating:
5.0

Your staff are incredible. They helped me out several times with a difficult situation I was going through. They handled it very professionally, but also with kindness and compassion! Even the customer service people were amazing! Especially one woman Brittany, she was a HUGE help to me while trying to close out my storage unit due to my difficult situation! She was impeccable! Also I believe the assistant manager in that facility was also so kind and caring! I really felt that she truly cared about me as a customer and as a human being! Truly wonderful service from everyone! Staff there are just incredible! They all did an amazing job!! The facility itself is wonderful! Clean, sparkling clean really... Very surprised for a storage company to have such a beautifully kept facility! I've used many storage units in the past and none compare to this facility! All in all if I ever need storage again I will definitely be returning to the New Haven office! Incredible experience!! I Thank them all from the bottom of my heart for working with me during a very difficult time in my life and for being so understanding and compassionate! You should share this with them and let them know just how wonderful they truly are! That a customer thinks they are first class! That I think they are the kindest people I've met working for any storage company!! Thank them for me!! They deserve it!! Thanks so much for everything U-Haul in New Haven!! Sincerely, Audrey Cook

audrey c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmen V.  |  Overall Experience 
Rating:
5.0

I must admit the experience was great, the staff were friendly and professional, yes I would highly recommend Uhaul to friends and family. Lawrence Murphy

Lawrence M.  |  Overall Experience 
Rating:
4.0

Well my only complaint was at times when I came people would be smoking weed and you can smell it very strong in the halls and it should be family friendly cause I would have my kids with me and I don't care for it myself.

Monae L.  |  Overall Experience 
Rating:
5.0

Markelle is amazing. Should make sure to keep him and compensate well for his work. Great representation of UHaul. Best I've had.

Dwayne L.  |  First Impressions 
Rating:
5.0

Associate was very friendly and took his time to explain and show us around thanks so much

cynthia c.  |  First Impressions 
Rating:
5.0

Please don’t change the service that’s when things get mess up, right off the exit, take the truck all the way in very close to storage coming from NY this was luxurious. THANK YOU

Adaliz m.  |  Overall Experience 
Rating:
5.0

I received very courteous and helpful service. Thank you!

Kenneth C.  |  First Impressions 
Rating:
5.0

Kayla was amazing thank you for exceptional customer service!

latoya m.  |  First Impressions 
Rating:
5.0

Was a miss understanding in my last payment but the attendant explained all to me very nice. Very professional

CARLOS D.  |  Overall Experience 
Rating:
1.0

I never had a storage or utilize any of your services!

Roselyn Z.  |  Overall Experience 
Rating:
5.0

Great space and lighting

Michelle W.  |  First Impressions 
Rating:
5.0

Staff were courteous and made the moving process a little less stressful.

Christine T.  |  First Impressions 
Rating:
5.0

The two people who were there were very helpful. We had to change sizes because we didn't measure correctly. They were incredibly accommodating and understanding.

Catherine R.  |  First Impressions 
Rating:
5.0

Great experience & the facility is amazing as well

Jillian K.  |  First Impressions 
Rating:
5.0

It was beautiful had to put stuff in storage it was less than a month went to go get my stuff and they told me I didn't have to pay I was surprised. Thank you uhaul. It's near holidays and I had to bo

Karen B.  |  Overall Experience 
Rating:
5.0

No complaints

Michael H.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly.

Karen B.  |  First Impressions 
Rating:
4.0

GOOD JOB

Maritza G.  |  Overall Experience 
Rating:
5.0

Customer Service was exceptional. Kidos to "Crash"

Robert H.  |  First Impressions 
Rating:
5.0

The associate that helped me was really cool! Very nice and helpful

keairra j.  |  First Impressions 
Rating:
4.0

everything went very well.

Maritza G.  |  First Impressions 
Rating:
2.0

I was not treated very well by a staff member

KATESHA J.  |  Overall Experience 
Rating:
1.0

I was told I can buy 24-hour access at any time when I need. But when I buy it, they told me I can't since their system is down! So they forced me to stop in the middle of moving when they close at 7

Xu H.  |  First Impressions 
Rating:
5.0

The selection of units was good and the availability of trucks was perfect.

CRYSTAL C.  |  Overall Experience 
Rating:
5.0

I will be back in April or May of 2020 thanks for all your help

Robert M.  |  Overall Experience 
Rating:
5.0

Excellent experience. Very helpful manager.

masaru n.  |  Overall Experience 
Rating:
4.0

I would appreciate it if they had access 24 hours a day

JANNETTE A.  |  First Impressions 
Rating:
1.0

need more help in order to serve customers on a timely basis. We were there after I had called and set up an account 1 week before going there and they had no info it took 2 hours to just rent a space

kelly d.  |  Overall Experience 
Rating:
5.0

Manager Markell is an awesome dude, super helpful and knowledgable. I'd recommend him and his facility to anyone.

Jesse K.  |  Overall Experience 
Rating:
5.0

Everyone working at Uhaul State Street was super friendly and helpful! Made the whole process easy!

Rosa G.  |  First Impressions 
Rating:
5.0

The staff was excellent Nice facility

THOMAS R.  |  First Impressions 
Rating:
5.0

Brandon and his 2 female coworkers made sure that my needs were met and that I received the unit that was the best fit for my belongings. Their customer service was superb.

Dwight H.  |  First Impressions 
Rating:
5.0

The staff were professional and courteous in all my interactions with them.

Carla G.  |  Overall Experience 
Rating:
5.0

I felt lucky to have the opportunity to store my things in the State street UHaul facility.

Susanne R.  |  Overall Experience 
Rating:
5.0

A1 Service

Yvonne H.  |  First Impressions 
Rating:
5.0

Very helpful staff

JOHN C.  |  First Impressions 
Rating:
3.0

The worker's need to know their job...I asked for a 5×10 thought that's wat I got..in the midst of me moving found out the young man didn't tf know wat he was talkin about....instead of 89.99 it was

Santresa B.  |  Overall Experience 
Rating:
4.0

Staff was very nice, but place was still under construction.

Kira N R.  |  Overall Experience 
Rating:
3.0

Love the space and it's a great deal at the moment. Problem I had with this location is that most employees are not well trained and there is no sense of urgency. Long lines. Emails are ignored.

Susanne R.  |  First Impressions 
Rating:
5.0

Even after hours they were closed and I didn't know but the guy there came to the door and explain where the key go and he could have ignored me so I felt good about that he helped me cause I was igno

Monae L.  |  First Impressions 
Rating:
5.0

Employees are always very focused on the customers needs and accommodating. Overall very happy as usual with U-Haul with their customer service and quality products. Thank you.

Jared B.  |  First Impressions 
Rating:
5.0

Staff at State St. New Haven location were quite helpful and speedy. I really appreciate that.

Allen A.  |  First Impressions 
Rating:
4.0

The staff were very helpful, the facility is great, and there are nice conveniences like carts and drive in unloading.

Jessica P.  |  First Impressions 
Rating:
5.0

Staff was friendly and efficient

Rashaun D.  |  First Impressions 
Rating:
1.0

I was given wrong information about payment. When I called to fix it, it resulted in 8 calls to customer service that has still not been resolved over the past 3 months. Would not recommend ever.

Jacquelyn D.  |  Overall Experience 
Rating:
3.0

Process to schedule delivery was frustrating. Told before the move that we should schedule it once it's in New Haven; then told once it got here that we'd either have to pay for movers or wait 1+ week

Kaitlin S.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and polite!

michelle s.  |  Overall Experience 
No reviews have been submitted for this location.

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