U Haul New Haven (State Street) tried to overcharge for gas and distance traveled, and this fiasco has the feel of something this business regularly does--fudge the numbers to raise their fee. It has required a great deal of effort to get part of what I am owed back after this overcharge. I am still in the process of getting the rest back. I would not use U-Haul New Haven's services again. They are dishonest.
Trailer Rental & Towing in New Haven, CT at U-Haul Moving & Storage of State Street New Haven
Moving to or from New Haven, CT? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in New Haven, CT 06511 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in New Haven, CT
Cargo trailers in New Haven, CT are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage of State Street New Haven!
Utility trailers are perfect for towing large or oversize cargo in New Haven, CT 06511. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage of State Street New Haven provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in New Haven, CT and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in New Haven, CT online today!
Trailer and Towing Supplies
Preferred location for pickup was not available. By 4:30 pm the day prior I had still not been called. When I called, I was told they would have called me by 6:00pm. That's late in the game when we are talking driving an extra 35 minutes to pick up. Truck can reeked of smoke.
everything went smooth
The service was good, the staff was attentive and knowledgeable. I noticed none of the staff wore masks. It made me very uncomfortable. My boyfriend has been there in the past few months and noticed the same thing. This is an important issue that needs to be addressed.
All the employees were excellent. I can't think of anything you need to improve on.
The mileage should be visible and the clock should be set to the proper time in the vehicles after each return inspection. The clock in my vehicle was 2 hours ahead and the mileage screen was set to the gas consumption average display.
Rental process at counter was quick and easy and well done. As well as drop off. Both employees made the process efficient and fast. Helpful on a stressful movibg day for me. I appreciated that
I was very dissatisfied with the mobile 24/7 service. Specifically, the procedure at pickup regarding contacting personal references, passport, or lease options that were NOT explained to me, even though not 8 hours prior I asked the agent on the phone if there was anything else I needed to provide for the rental. Had I known before, I would have had my passport and my lease available, but instead I was delayed in leaving causing me immeasurable traffic delays, not to mention disturbing my family at such an early hour. It's a very simple thing to add the ability for your customers to provide this online, prior to the rental. I just don't understand why you would choose not to do that, and inconvenience your customers.
Prior to pickup time you told me that I will have the truck at the specified time. I reserved the truck 1 month ahead and you repeatetly assured me that I will have the truck the morning of Oct the 3rd. You also assured me that you will confirm it with me by 6:00 pm the day before. However when the time came not only you failled to confirm it but you also told me that most likely I will get the truck by the end of the day assuming that another client drops it in on time but you provided no guarantees contrary to what you told me at reservation time. That left me in a real bind because I had to change all my other plans. I booked a one-way trip to Toronto Canada and I had movers lined up to help me loading the truck at both ends. I also had to be there at a specified time. In the end you came trough and provided the truck in the morning of Oct 3rd but that was already too little too late. In the end it worked out but the whole experience was surreal and caused me a lot of griff. It also cost me 400 hundreds dollars more because I had to cancel and rebook the movers from both ends. Instead of getting there in one day I was forced to spend the night in a hotel along the way causing me an additional $160. None of this would've happen if you were to stick to your word. If I knew all that upfront I would've done it differently. I have to think twice before I reuse your services again or recommend you to someone else in the future.
Third time I've been to this location. They are always very helpful and respectful. Best Uhaul I've ever been to and I've been to a few. Thanks!
No gas nor equipment inside truck. Horrible service! Extremely disappointed! Reservation was changed with our consent. And we have not been contacted for our complaint!
All equipment was there,and the pick up process was quick and easy.There is not much more that could be done,the location was great.
I just want to compliment your staff for courteous and professional phone interaction.
The box truck showed an engine check light and a low tire pressure light. Otherwise the experience was good.
The van was clean and otherwise well maintained except the radio and back-up camera screen console was not working.
Awesome first experience with U-haul!!!! Tyrese T and Justin M were awesome when checking in and checking out. Would definitely recommend!!!!!!
The kids at the desk didn't know what they were doing and had no one around to help them. They gave me a key to a van that wasn't even in the parking lot, and when I went back, it took about 10 minutes to get me a different one. And of course, the furniture pads I paid for ahead of time weren't in that van because nothing had been prepared properly as I was told it would. The kid was trying to be helpful but had no idea what he was doing. Better training and organization would make for a better experience for everyone.
The van needed a wash, but the inside was very clean. The worst part is that the break and directional signal were faulty. I didn't realize it until I was on the highway.
Did not get the size truck we reserved! Gave us a smaller truck
Key drop box should be labeled better and match the photo of the key drop box that is provided in the after drop off instructions. There also were already 3-4 trucks parked and we took up what looks like the last spot. Instructions on where to park if the 24hr drop off is full would have been helpful.
Al the checkin information i had provided online before hand needed to be filled in again making the pick up much longer than it should have
I don't see any need to improvement. The staff has everything under control. They are efficient and well organized. Great Job couldn't be happier with the end res of the day.
Outstanding Customer Service. In and out in 10 minutes tops! AWESOME!!! Thank you NEW HAVEN!
My Uhaul experience was very pleasant and the staff was nice and very knowledgeable.
Cannot get anyone on the phone at this location. Was over charged for mileage