Customer Reviews for U-Haul Moving & Storage of Sudbury

Rating:

5.0

Paris was easy to deal with and the process was quick fast and efficient. Highly recommend this location.

Rating:

4.0

Speed up your desk process, clerk spends long time looking at the computer screen

Rating:

1.0

the lot is pure chaos there was one woman working that i could see at the time she was taking care of desk and outside ,no room to move people waiting the guy that was ahead of me was there for over an hour i had to do hook my self with my 13 year old with no help then just left

Rating:

3.0

The rear right tire needed air The inside of the windshield was no clean making it hard to see with the sun's glare. The vans were parked so closely together that there was barely enough room to open the door to get in. There were still some items in the rear of the van indicating that it hadn't been swept out properly.

Rating:

5.0

N/A

Rating:

4.0

The vehicle was NOT safe for the road!

Rating:

5.0

Nothing

Rating:

5.0

The 2nd day rental fee seemed high and I got billed for more towels then I took

Rating:

4.0

Just dropped it off in the yard, didn't talk to anyone or go inside. Lots of room to drive around and drop off

Rating:

1.0

Be transparent about the prices!

Rating:

4.0

The only complaint is wait time. Representative was very polite and efficient; however, she was alone on the counter. I wasn’t in a rush, but others in the lineup complained, that as a rule, be prepared to wait half an hour on average for service.

Rating:

4.0

Didn't have any issues, thank you

Rating:

3.0

there is only one attendant to serve at the desk - it causes line up and frustration. you need more staff also I wanted to return boxes that I had purchased but didn't use - it took a long time since I didn't have my receipt (wasnt told to keep) so it took time for the attendant to locate them - you need to set up a quick program for returns / Also I had 4 boxes that I had purchased 2 years ago and the receipt did not show up so I was not given a credit even though they were in pristine shape and they were UHaul boxes- not acceptable Also, I returned your truck in Ottawa and forgot to replenish the gas- you filled up the tank and charged me $2.18 per litre - that is terrible , very overcharged from the going rate of $1.66 Not acceptable, that needs to be changed and to better inform the client beforehand.

Rating:

1.0

Horrible experience I would request a manager call me as soon as possible

Rating:

3.0

Having to use the app for checking in and returning is absolutely ridiculous. There should be staff to this part instead. What if a customer is not savvy with using apps like that. . Very frustrating.

Rating:

1.0

Customers service guy wasn’t helpful at all. I was able to see the available u haul in app and instore guy was refusing that he dont have available any. Then he forced me to book through app saying he cant do from store that was sound weird. He was helping customers at all he is just giving keys and nothing else. Please take some action to make sure customers get instore services if they wanna go through offline.

Rating:

5.0

Everything was good.

Rating:

1.0

3 customers in line, one agent, I returned online through the app and dropped key in the box. They charged me an extra day. Will file a complaint.

Rating:

1.0

Went to rent a trailer lights dint work they said was my plug tried another trailer nothing went to princess auto bought tester and new lights for my trailer why i couldn't use mine both worked like they should was the uhaul trailer they are so poorly maintained and dint take the trailer but dint get my money back

Rating:

3.0

Customer service could have been better.

Rating:

3.0

I did not drop it off in Sudbury...but in Moncton...staff there was excellent

Rating:

5.0

Only complaint was that this trailer didn't have a tie-down rail on both sides inside the trailer.

Rating:

5.0

Ensure equipment is inspected for safety of all travelers.

Rating:

1.0

When you're quoted $95 as your estimated cost, and then you actually get charged over $200 with gas being only $36 is messed right up .. very sad as a first time home buyer and mom to a baby and will not be using uhaul again..

Rating:

3.0

Drop off was York St in London

Rating:

1.0

I returned the trailer on Sunday. I was charged for Monday and received a call on Tuesday that I hadn’t returned the trailer yet. I then had to call back and wait on hold for 20 minutes to have them fix it. This is the second time in less than a month that this has happened. I do NOT recommend.

Rating:

5.0

Always a good experience

Rating:

2.0

Do not tell people false information

Rating:

5.0

The employees on pick up and drop off were amazing and helpful. On pick up they helped us purchase a new hitch and set it up which was great. However the trailer (auto transporter) was terrible. It was missing a bolt in the front where the tires of the transported vehicle sits, the strap on one side that goes over the front tires was too short, I had to let air out of the vehicle I was transporting out, the chains in the front and back were too short and would not reach to wrap around the vehicle axels and reconnect to the trailer. I had to use new straps I had purchased in place of the chains, the straps were too long so I cut my own straps, I had to go out and purchase a new bolt for the trailer. I had to go around and tighten all of the bolts on the trailer. On top of my rental fee I spent $70 on straps and a bolt to be able to use the trailer. Very unsatisfied with the condition that the trailer was rented out in.

Rating:

5.0

I was completely satisfied with my cargo van experience.

Rating:

2.0

Too many misleading hidden charges. Rented truck for $19.95. Drove 32 miles, not Kms. Booked for 5 hours and returned in 3. Put 11liters of fuel. Fuel level was exactly when I picked it up. My bill was over $80. No credit for fuel purchased. I found these charges for short in town run not fair. This is my 2nd rental with this site. Problems with that one as well. I will not be renting from UHAUL in the future. There are other options. Service personnel were non caring.all is too easy for them to charge whatever with the App. Gilles

Rating:

1.0

horrible customer service at the desk.

Rating:

5.0

Better training videos like how to refuel the truck

Rating:

3.0

When a person returns a trailer after hours, you should have some type of drop box that has a lock on it so people can drop off the extensions cords/plugs that connect the trailer to the vehicle instead of wrapping it up around the ball hitch

Rating:

3.0

1. Having to download the UHaul App on my phone, while in the actual location, was very inconvenient. It was not an easy process and took way too long. Several people in there at the same time as us were having the same problems. 2. The vehicle was clean, but we did have one small issue. When leaving my home, I started the van but it would not move. I had the gas pedal all the way to the floor and it was barely coasting. I had to turn the vehicle off and on again twice before it would work properly. 3. The staff at this location were friendly and helpful. However, it was obvious they were understaffed as one lady was trying to serve half a dozen people at the same time.

Rating:

3.0

Hire more staff

Rating:

3.0

I had the same problem with no internet on my phone at my midnight drop off. Thankfully there was a key drop box so I left a note on the dash instead. Then, when I was charged for my expected extra kilometres, they sent me an email labelled receipt, not invoice. You label it an invoice and I will understand that I need to make a payment. Label it receipt and I will assume UHaul charged my card automatically, like they have on other rental occasions.

Rating:

1.0

Terrible place Terrible customer service truck was in horrible shape gas was less then half I showed pictures he said I need to put at half are pay for it and walked away while trying to log in online because apparently the only way they can rent you a truck needs lots work shouldn't be on the road

Rating:

2.0

you are way too understaffed at this location. Many customers waiting ahead of us were very frustrated waiting for one person to do everything while a line of people wait. Often no one to be found at store while he is out in yard . Plus during drop off, computer was down. your UHAUL app link is very frustrating to use and no drop off icon on app could be found. Overall very frustrating experience as also evident by many people ahead of as as well

Rating:

5.0

Terrific, helpful person at the desk. Quite impressed with this U-Haul operation overall. Will not hesitate to recommend to others or consider renting from here again.

Rating:

1.0

The trailer they assigned me was filthy, greasy and no attempt to sweep out. I hooked onto a cleaner unit and left. Nobody even noticed. Service was slow and unorganized. Yard was a mess. Moving blankets were heaped in a pile and disgusting. Poor location all around. Do better U-haul.

Rating:

1.0

Clean your trailers. The enclosed trailer I was given had dried vomit or rancid meat inside and smelled horrible. I didn’t notice until getting to my destination. It took over an hour to even get the trailer, even with a scheduled pickup. Very unorganized and dirty. The employee at drop off told me “too bad” and charged me for an extra day. I’ve filed a complaint. The most unprofessional location I’ve ever used.

Rating:

3.0

Had to argue with attendant because she said the trailer I rented was not in inventory. In fact it was there thanks to the fellow attendant who was just showing up for his shift. I feel that if you reserve an item , it should be there at pickup

Rating:

5.0

Thank you for making this move smooth and stress free. I'll be back when I'm in need of your services again.

Rating:

5.0

Nothing, all went well

Rating:

3.0

Customer service was horrendous!! Sandeep I think her name was didn’t even acknowledge me standing there and was typing something for over five minutes. Gestures to the door with my key and said it’s out there in the lot leaving me to wander around. I saw damage on the vehicle and the app upload wouldn’t work so I went back in for help and she had left. I stood there a long time and ended up yelling so the guy in the shop to help me. I was given a very rough vehicle - even the check oil image was on screen- with only 1/4 tank of gas!!! Upon returning I once again had a long wait for acknowledgment with nobody else in the building. I will NEVER be back. Horrible experience!!

Rating:

2.0

Stop with the app!!! The app is what made this so horrible! I shouldn’t have to be the one taking photos of the truck and making sure it’s clean . Had to wait at the counter for 20 mins because only one employee on shift. Truck had beer cans and shoes inside also. Stop trying to make this self check out and bring back human contact!

Rating:

4.0

The Uhaul was exactly what we needed and we appreciated the size of the truck (15-foot) for moving a 1 bedroom apartment. However, we received the truck with just enough gas to get to the gas station and were not reimbursed for returning it with a 3/4 tank. Next time I will be asking for a different truck before taking it off the lot.

Rating:

5.0

Great job everyone!!

Rating:

1.0

The whole rental process was an awful disaster. I ordered a 10-foot van at 8.30 two days before. When I arrived there on time, there were other customers and only one staff. I waited 20 mins and when it turned to me, she told me I can do this rental steps on uhaul app (She could tell me when i arrive here so we could save time). And uhaul app needs only credit card to finish the last step- payment. I only took a debit card with me, so we had to start all over again on her machine. She could do that on her desk at first or she could check if I had credit card or not before she asked me to do it on uhaul app. I finally rented my van at 9.10, the process was so long, 40 mins. The van is clean and in good condition, that's fine, and that's the reason why I always like choosing uhaul as my first choice. When I returned it in the afternoon, that lady told me she was too busy right now so she couldn't check the van's condition and returned me the deposit. You can't believe it she asked me to go back to uhaul centre one hour later. My house is far from there, so she means I stayed somewhere for one or two hours. Okay I did that, I had a meal at new sudbury centre, and when i went back, she told me the system was down, which means I had to come back again tomorrow. And she said she would give me a phone call or message after my remaining balance was calculated. I had to go again and again cuz I was using a debit card. I had to be there with my physical card, but why can't all this be finished at the time i returned the van, I didn't understand it at all. The funniest part came, on the second day I waited till 3.00 pm, and I didn't receive any phone calls or messages. So I gave a phone call to uhaul, I waited so long to talk to an agent and finally transfer to staff at this berry down centre, because the phone number on google map about this berry down centre is the whole nation's official number not their own unique phone numbers! A guy answered and he said he never knew yesterday a lady saying giving me a phone call or something, which means the lady didn't even tell it to the staff working next day and the returning deposit can be actually done starting from this morning! At 4.30 pm, I finally got my deposit back and everything was OK, with THREE TIMES going there. I was so exhausted.

Rating:

4.0

Pick up location change to Madison Ave...when we got there the truck was not there...call uhaul and the found us a truck at another location ...if you change the location please make sure there is a truck available

Rating:

5.0

Celine is the best!!! Great service. Thanks.

Rating:

1.0

I was over charged

Rating:

5.0

Read my above comments. I feel I should have received a full refund not been given the task of returning the trailer to a site other than what was originally agreed.

Rating:

2.0

Had to try 4 trailers before having one with working lights. Delayed our service trip Equipment should be tested and ready

Rating:

2.0

better staff with experience for those struggling with the app