Customer Reviews for U-Haul Moving & Storage of Sudbury

Rating:

2.0

The representative was difficult to communicate with and she changed my drop off location with out my consent. I spent 1 1/2 hours on the phone trying to fix the issue at the drop of location I originally asked for.

Rating:

4.0

I was well received after reserving the trailer. Similarly, the drop off went very well. The rep was very helpful.

Rating:

1.0

Waiting for an hour and a half to rent a truck one person there Only and another person that was training that didn’t have a clue about nothing there had to be 10 people in line Poor Service

Rating:

2.0

Extremely poor communication and customer service. I agreed to pick up and transport a trailer as a favour to U-Haul, and that trailer could only be towed using the U-Haul truck I had rented. Before returning the equipment, I specifically asked why I could not drop it off at the location closest to where I was moving. I was told over the phone that the closer location was full and that I had to return the equipment to the next-nearest location. I followed those instructions. Only afterward did I discover that the trailer was apparently supposed to be dropped off at the “full” location first, followed by the truck at the farther location. Nobody explained this to me beforehand. Once I had returned the truck, I no longer had any way to tow the trailer. The employee later called asking for the lock code but did not tell me there was a problem, warn me about the charge, or give me an opportunity to bring the trailer to the correct location while I still had the truck. Instead, I was charged approximately $400 and am now forced to dispute it. This entire situation was caused by U-Haul’s conflicting and incomplete instructions. Customers should not be financially penalized for following the directions they were given—especially after doing U-Haul a favour by transporting its equipment.

Rating:

1.0

This is the second time I have rented from this location . Again just like last time I had to walk the parking lot looking for the truck to find out it was hooker to a trailer at the verry far end of the lot so had to go back in and get another set of keys I was over an hour between someone comming to help in the beginning to looking for trucks then got to leave on a low tank so had to fill up before I got going . No customer scervice at all . I have complained in the past but ya dont seam to mind as long as I pay not a good way to keep customers

Rating:

3.0

The truck was very hard on gas

Rating:

5.0

You don't have to improve nothing nice staff smiling and polite I rent a nice truck clean and running good very happy with this location

Rating:

3.0

I didn't like that the truck started at half tank. It made it really hard to gauge fill-up at the end, also I had to fill up before my journey which was kind of annoying. The truck ran as expected!

Rating:

1.0

Waited almost an hour in line picking up vehicle. Reserved and paid for Dollie’s that weren’t available. Truck was dirty old and had mechanical issues. The smell of cigarette smoke in the cab was unbearable. We rent from U-Haul quite often and this was the worst experience ever.

Rating:

5.0

I rent occasionally for work purposes and always deal with the Barrydowne location. The staff is always friendly and nice to deal with.

Rating:

3.0

Waited to long for asstance

Rating:

4.0

Great team, and amazing Paras is so kindly and with too much patience!! :)

Rating:

2.0

I go there many many times to rent trailers and what not. Every single time there is a lineup and the people are running around like chickens with their heads, cut off understaffed and outside, running around back-and-forth inside and out. U-Haul has to stop being so cheap and higher at least one extra person because it’s not working it’s been two years now and I’ve probably went in there about seven times to rent stuff and it’s always the same thing. Nobody wants to stand in line waiting around for nothing. Other than that, the staff is very good and the selection is great but come on U-Haul. Don’t be so cheap and hire an extra hand. These people are doing the best they can.

Rating:

5.0

Paris was easy to deal with and the process was quick fast and efficient. Highly recommend this location.

Rating:

4.0

Speed up your desk process, clerk spends long time looking at the computer screen

Rating:

1.0

the lot is pure chaos there was one woman working that i could see at the time she was taking care of desk and outside ,no room to move people waiting the guy that was ahead of me was there for over an hour i had to do hook my self with my 13 year old with no help then just left

Rating:

3.0

The rear right tire needed air The inside of the windshield was no clean making it hard to see with the sun's glare. The vans were parked so closely together that there was barely enough room to open the door to get in. There were still some items in the rear of the van indicating that it hadn't been swept out properly.

Rating:

5.0

N/A

Rating:

4.0

The vehicle was NOT safe for the road!

Rating:

5.0

Nothing

Rating:

5.0

The 2nd day rental fee seemed high and I got billed for more towels then I took

Rating:

4.0

Just dropped it off in the yard, didn't talk to anyone or go inside. Lots of room to drive around and drop off

Rating:

1.0

Be transparent about the prices!

Rating:

4.0

The only complaint is wait time. Representative was very polite and efficient; however, she was alone on the counter. I wasn’t in a rush, but others in the lineup complained, that as a rule, be prepared to wait half an hour on average for service.

Rating:

4.0

Didn't have any issues, thank you

Rating:

3.0

there is only one attendant to serve at the desk - it causes line up and frustration. you need more staff also I wanted to return boxes that I had purchased but didn't use - it took a long time since I didn't have my receipt (wasnt told to keep) so it took time for the attendant to locate them - you need to set up a quick program for returns / Also I had 4 boxes that I had purchased 2 years ago and the receipt did not show up so I was not given a credit even though they were in pristine shape and they were UHaul boxes- not acceptable Also, I returned your truck in Ottawa and forgot to replenish the gas- you filled up the tank and charged me $2.18 per litre - that is terrible , very overcharged from the going rate of $1.66 Not acceptable, that needs to be changed and to better inform the client beforehand.

Rating:

1.0

Horrible experience I would request a manager call me as soon as possible

Rating:

3.0

Having to use the app for checking in and returning is absolutely ridiculous. There should be staff to this part instead. What if a customer is not savvy with using apps like that. . Very frustrating.

Rating:

1.0

Customers service guy wasn’t helpful at all. I was able to see the available u haul in app and instore guy was refusing that he dont have available any. Then he forced me to book through app saying he cant do from store that was sound weird. He was helping customers at all he is just giving keys and nothing else. Please take some action to make sure customers get instore services if they wanna go through offline.

Rating:

5.0

Everything was good.

Rating:

1.0

3 customers in line, one agent, I returned online through the app and dropped key in the box. They charged me an extra day. Will file a complaint.

Rating:

1.0

Went to rent a trailer lights dint work they said was my plug tried another trailer nothing went to princess auto bought tester and new lights for my trailer why i couldn't use mine both worked like they should was the uhaul trailer they are so poorly maintained and dint take the trailer but dint get my money back

Rating:

3.0

Customer service could have been better.

Rating:

3.0

I did not drop it off in Sudbury...but in Moncton...staff there was excellent

Rating:

5.0

Only complaint was that this trailer didn't have a tie-down rail on both sides inside the trailer.

Rating:

5.0

Ensure equipment is inspected for safety of all travelers.

Rating:

1.0

When you're quoted $95 as your estimated cost, and then you actually get charged over $200 with gas being only $36 is messed right up .. very sad as a first time home buyer and mom to a baby and will not be using uhaul again..

Rating:

3.0

Drop off was York St in London

Rating:

1.0

I returned the trailer on Sunday. I was charged for Monday and received a call on Tuesday that I hadn’t returned the trailer yet. I then had to call back and wait on hold for 20 minutes to have them fix it. This is the second time in less than a month that this has happened. I do NOT recommend.

Rating:

5.0

Always a good experience

Rating:

2.0

Do not tell people false information

Rating:

5.0

The employees on pick up and drop off were amazing and helpful. On pick up they helped us purchase a new hitch and set it up which was great. However the trailer (auto transporter) was terrible. It was missing a bolt in the front where the tires of the transported vehicle sits, the strap on one side that goes over the front tires was too short, I had to let air out of the vehicle I was transporting out, the chains in the front and back were too short and would not reach to wrap around the vehicle axels and reconnect to the trailer. I had to use new straps I had purchased in place of the chains, the straps were too long so I cut my own straps, I had to go out and purchase a new bolt for the trailer. I had to go around and tighten all of the bolts on the trailer. On top of my rental fee I spent $70 on straps and a bolt to be able to use the trailer. Very unsatisfied with the condition that the trailer was rented out in.

Rating:

5.0

I was completely satisfied with my cargo van experience.

Rating:

2.0

Too many misleading hidden charges. Rented truck for $19.95. Drove 32 miles, not Kms. Booked for 5 hours and returned in 3. Put 11liters of fuel. Fuel level was exactly when I picked it up. My bill was over $80. No credit for fuel purchased. I found these charges for short in town run not fair. This is my 2nd rental with this site. Problems with that one as well. I will not be renting from UHAUL in the future. There are other options. Service personnel were non caring.all is too easy for them to charge whatever with the App. Gilles

Rating:

1.0

horrible customer service at the desk.

Rating:

5.0

Better training videos like how to refuel the truck

Rating:

3.0

When a person returns a trailer after hours, you should have some type of drop box that has a lock on it so people can drop off the extensions cords/plugs that connect the trailer to the vehicle instead of wrapping it up around the ball hitch

Rating:

3.0

1. Having to download the UHaul App on my phone, while in the actual location, was very inconvenient. It was not an easy process and took way too long. Several people in there at the same time as us were having the same problems. 2. The vehicle was clean, but we did have one small issue. When leaving my home, I started the van but it would not move. I had the gas pedal all the way to the floor and it was barely coasting. I had to turn the vehicle off and on again twice before it would work properly. 3. The staff at this location were friendly and helpful. However, it was obvious they were understaffed as one lady was trying to serve half a dozen people at the same time.

Rating:

3.0

Hire more staff

Rating:

3.0

I had the same problem with no internet on my phone at my midnight drop off. Thankfully there was a key drop box so I left a note on the dash instead. Then, when I was charged for my expected extra kilometres, they sent me an email labelled receipt, not invoice. You label it an invoice and I will understand that I need to make a payment. Label it receipt and I will assume UHaul charged my card automatically, like they have on other rental occasions.

Rating:

1.0

Terrible place Terrible customer service truck was in horrible shape gas was less then half I showed pictures he said I need to put at half are pay for it and walked away while trying to log in online because apparently the only way they can rent you a truck needs lots work shouldn't be on the road

Rating:

2.0

you are way too understaffed at this location. Many customers waiting ahead of us were very frustrated waiting for one person to do everything while a line of people wait. Often no one to be found at store while he is out in yard . Plus during drop off, computer was down. your UHAUL app link is very frustrating to use and no drop off icon on app could be found. Overall very frustrating experience as also evident by many people ahead of as as well

Rating:

5.0

Terrific, helpful person at the desk. Quite impressed with this U-Haul operation overall. Will not hesitate to recommend to others or consider renting from here again.

Rating:

1.0

The trailer they assigned me was filthy, greasy and no attempt to sweep out. I hooked onto a cleaner unit and left. Nobody even noticed. Service was slow and unorganized. Yard was a mess. Moving blankets were heaped in a pile and disgusting. Poor location all around. Do better U-haul.

Rating:

1.0

Clean your trailers. The enclosed trailer I was given had dried vomit or rancid meat inside and smelled horrible. I didn’t notice until getting to my destination. It took over an hour to even get the trailer, even with a scheduled pickup. Very unorganized and dirty. The employee at drop off told me “too bad” and charged me for an extra day. I’ve filed a complaint. The most unprofessional location I’ve ever used.

Rating:

3.0

Had to argue with attendant because she said the trailer I rented was not in inventory. In fact it was there thanks to the fellow attendant who was just showing up for his shift. I feel that if you reserve an item , it should be there at pickup

Rating:

5.0

Thank you for making this move smooth and stress free. I'll be back when I'm in need of your services again.

Rating:

5.0

Nothing, all went well

Rating:

3.0

Customer service was horrendous!! Sandeep I think her name was didn’t even acknowledge me standing there and was typing something for over five minutes. Gestures to the door with my key and said it’s out there in the lot leaving me to wander around. I saw damage on the vehicle and the app upload wouldn’t work so I went back in for help and she had left. I stood there a long time and ended up yelling so the guy in the shop to help me. I was given a very rough vehicle - even the check oil image was on screen- with only 1/4 tank of gas!!! Upon returning I once again had a long wait for acknowledgment with nobody else in the building. I will NEVER be back. Horrible experience!!