Customer Reviews for U-Haul Moving & Storage of Sunset Point / U.S. 19

4442 reviews

23917 US Hwy 19 N   Clearwater, FL 33765

(727) 796-2132

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(727) 796-2132

23917 US Hwy 19 N
Clearwater, FL 33765

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CARL B. 
Rating:
5.0

I was disappointed that the cargo van I reserved was changed to a 10' truck. I was told that the rate for everything was locked in but the insurance ended up being higher for the larger vehicle. It would have been nice to know the type of vehicle was going to be changed prior to arriving for pick-up. Other than that, the service was excellent.

Francesca G. 
Rating:
5.0

Staff works hard, this location is always very busy. In spite of this they are friendly and cordial.

KATHRYN S. 
Rating:
5.0

Hire more people to answer the phones.

RICHARD M. 
Rating:
1.0

If I could update a picture I would. I arrived and waited 30 min because it took to employees to hook up a trailer and then rewrite a contract. I estimates the milage at 30, however it ended up only 20.4 miles they charged my estimate, not the actual milage. If you want to see the picture of the rat 🐀that was in the can of the truck, let me know, but you can see it on social media.

Kevin S. 
Rating:
5.0

The lady that helped was great.

WILLIAM Q. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

JASON M. 
Rating:
5.0

The place was quite busy. The manager herself helped me. I was expedited through my transaction smoothly. She was polite and professional.

Ralph B. 
Rating:
5.0

Customer did not leave a comment.

KYLE B. 
Rating:
1.0

Stop lying to the customers literally I booked a reservation with no insurance had someone pick it up for me they told them that required insurance that's a lie!!!!!!

Daniel M. 
Rating:
5.0

Open 7 days a week is very convenient

SESHADRI C. 
Rating:
5.0

Customer did not leave a comment.

LUIZ M. 
Rating:
5.0

Customer did not leave a comment.

WAYNE E. 
Rating:
5.0

Customer did not leave a comment.

BROOKE H. 
Rating:
4.0

Customer did not leave a comment.

TERESA S. 
Rating:
2.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

carrie a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carrie A. 
Rating:
5.0

The manager, Brianna, was very Impressive with her skill at juggling several tasks at once, for more than 1 customer...and satisfying everyone! No need for any improvement!

RUTH C. 
Rating:
4.0

The app didn't let me check in at 630am. The baroda on the door wouldn't scan. The employee that was there couldn't scan it either. I had to wait until 7am for him to check the truck in.

Anethette Y. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

david M. 
Rating:
4.0

Customer did not leave a comment.

Cynthia A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD W. 
Rating:
3.0

Customer did not leave a comment.

James K. 
Rating:
3.0

Customer did not leave a comment.

Jeremy B. 
Rating:
5.0

Everyone that worked there was great! Very good service. This is my 2nd time using this location and had very good experience each time.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Jorge I. 
Rating:
5.0

Quick and easy

MICHAEL D. 
Rating:
4.0

Your employees were very nice but they were short handed so the check out took longer than normal.

Mark K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA G. 
Rating:
5.0

Customer did not leave a comment.

Danielle C.  |  Overall Experience 
Rating:
5.0

Nice employees.

ANITA D. 
Rating:
4.0

Chains hung too low. Went to a gas station in SC that had UHaul equipment there. He fixed the chains.

DAVID H. 
Rating:
5.0

Been coming to the Sunset store since the 80s. The last two rentals went real smooth. The staff at the time friendly and professional. Thanks Uhaul

KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

We always use this Uhaul location! Plenty of packing supplies and very efficient!

Susan C. 
Rating:
5.0

everything went smooth as butter.

douglas H. 
Rating:
4.0

I'm looking into it but I might have been double billed for the miles that exceeded the estimate.

LAWRENCE S. 
Rating:
5.0

Customer did not leave a comment.

Bob R. 
Rating:
5.0

Returning the trailer was easy and the person was very helpful!

Patrick C. 
Rating:
5.0

The crew at the sunset point location are great! I have issues with the app. I have android Op system and I could not check in or drop off the system locks up and will not let me add photos causing the after hours fee. This is not the first time I have had issues with the app. Please fix it!

MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

Clayton W. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN P. 
Rating:
5.0

Customer did not leave a comment.

KEYANNA L. 
Rating:
5.0

Nothing much! professional crew It was quick in and out process. Very knowledgeable and polite. amazing experience .

JOSELITO C. 
Rating:
5.0

Front desk personnel was awesome!!

LYLE Y. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

HUGH D. 
Rating:
5.0

Customer did not leave a comment.

LOUIS R. 
Rating:
5.0

the drop-off procedure was a little cumbersome with all the photos, but luckily my phone and camera worked

NIELS B. 
Rating:
1.0

I didn't get a receipt when I returned the trailer. Was told it would be emailed. When it didn't come I tried calling but couldn't get the local store. Went back to the store and was told that they don't like the no call policy and that Uhaul as a company is going downhill. Also had negative thoughts on the owner. Was very surprised to hear from employees and makes me not want to use the company again.

MARGARET T. 
Rating:
5.0

Very good service everything went smooth equipment was clean and Brieanna was awesome gave me a great service pleasant and was checked out very quickly I would definitely recommend this location to my friends.

FRANK C. 
Rating:
4.0

Customer did not leave a comment.

KURT EUGENE H.  |  Overall Experience 
Rating:
5.0

3rd time using this location. Excellent service.

YVETTE G. 
Rating:
5.0

Customer did not leave a comment.

PETER C. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
2.0

I got charged for gas, I had the truck for about 2 hours and only drove 7 miles. I could not tell from the gas display that it moved at all, but she said it was on to slightly below the 3/4 line. For the base cost of the truck, you should waive the gas charge for under 20 miles, feels like UHaul is squeezing money out of me as opposed to providing a value added service. Very dissappointing.

Robert B. 
Rating:
5.0

Always love dealing with this location! The staff, from top to bottom, are customer service oriented and a pleasure to work with. I've lived all over the country, and always use uHaul...this one is the best, by far!!

Leona B. 
Rating:
5.0

Customer did not leave a comment.

Virgil B. 
Rating:
4.0

Storage bldg and employees very good.

DAVID H.  |  Overall Experience 
Rating:
5.0

Very polite courteous and informative

Roch S.  |  First Impressions 
Rating:
4.0

Great experience, thank you. The only 'issue' is the location, which there is nothing anyone can do about. Although the address is Sunset Point, there is only one in/out from the northbound frontage road. Found myself going in circles a couple times! Other than that, very please. Again, thank you!

SUZANNE S. 
Rating:
5.0

house. Is an amazing manager with excellent helpful staff.

Philippe C.  |  Online Move In 
Rating:
5.0

Make sure the customer knows what the different unit sizes hold: about a small apartment, condo, 2 bedrooms, etc.

Donna H. 
Rating:
5.0

The woman that checked me out was very nice and said all was well with the truck.

susan A. 
Rating:
5.0

Besides getting a late fee cause employee didn’t complete storage unit process. It was a great experience. Briannas I believe is her name manager who helped get that refunded . Strong, happy to serve customer staff.

Mike m.  |  Overall Experience 
Rating:
5.0

The folks at this uhaul location do a very good job. I thank them.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Staff was friendly & helpful

WAYNE C. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
4.0

UHaul interior wasn't as clean as those that we have rented previously.

RICHARD S. 
Rating:
5.0

The lady who serviced me was a very happy person, which made the experience pleasurable.

BRUNO B. 
Rating:
5.0

very nice service in and out quickly i rented a car trailer very nice pull grate Staffed hook my trailer and i was off

WILLIAM W. 
Rating:
5.0

n/a

MICHAEL M. 
Rating:
5.0

I rented 3 trucks at this location and everyone was very helpful and pleasant... The girls went the extra mile 🤓

JANICE O. 
Rating:
5.0

Customer did not leave a comment.

Tony M. 
Rating:
5.0

Customer did not leave a comment.

LUIS G. 
Rating:
1.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

Jana M. 
Rating:
5.0

Customer did not leave a comment.

Lewis G. 
Rating:
5.0

Friendly staff even in the rain.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Easy checkin and out. Highly recommend

Rosemary N. 
Rating:
5.0

quick and easy

DONALD O. 
Rating:
5.0

Customer did not leave a comment.

CHRIS D. 
Rating:
5.0

Thank you for your business,it's helpful and convenient, people are very friendly, and knowledgeable, Quick response and help, I appreciate your business.

DJALDY K. 
Rating:
5.0

Customer did not leave a comment.

Ethan C. 
Rating:
5.0

The staff is friendly, professional and courteous. I really enjoy my experience here.

EDGAR P. 
Rating:
4.0

Quick check out and professional.

Scott S. 
Rating:
3.0

No one gave me code to get in self storage section

SHAUN H. 
Rating:
4.0

The service was very good, but the location is difficult if coming anywhere but from the south.

David K. 
Rating:
5.0

Customer did not leave a comment.

Michelle G. 
Rating:
5.0

Brieanna and Cody were awesome great attitude and very professional I give them a 10 great girls thank you!

ANGEL V. 
Rating:
2.0

There was only one agent working when we got there and 10 customers it was so backed up the lot was full and backed up into the street (which is a busy main st) and cars were temporarily blocked into the lot. Definitely need more agents in store on busy days

JESSICA G. 
Rating:
5.0

Customer did not leave a comment.

Dale P. 
Rating:
5.0

I can't think of anything to improve. The staff were very friendly, professional & knowledgeable. I was very satisfied with my overall experience from this location. Should i need a truck again I will not hesitate to use U-Haul at this location again. Thank you for making a hard job as easy as you could.

JUDY M. 
Rating:
5.0

Service is pretty fast.

DIEDRA B. 
Rating:
5.0

Customer did not leave a comment.

dean G. 
Rating:
5.0

N/A 👍

CARLOS M. 
Rating:
5.0

Everything from customer service to rental was smooth and efficient.

Armando D. 
Rating:
5.0

Everything was great

Hector A. 
Rating:
5.0

I went to three different stores five different times in the process getting boxes and such. Codi Wisecarver at the FL UHaul was the only friendly employee I encountered other than the two that helped me set up the reservation in the SA store. When we dropped off at the SA store in WV the guy that checked us in literally didn't say anything but to give him the key. I had to ask if we were all good. Also your website shows all of your small storage places but not your main stores. I had to call and get the drop off changed to the main store. The store I thought I was picking up at wasn't the place our reservation was at. Turned out better because I went twice to that store for boxes and they were rude. Codi at the other store made it so much better for us.

TERRY J. 
Rating:
2.0

The gals that were working were running their butts off, and they were going above & beyond to work best with the cards they were being dealt. This should not AT ALL reflect on either of them. Whatever they are being paid, it's NOT enough!! They could definitely use a hand. That being said, the issues seemed to originate from a corporate UHaul systems/procedural/inventory level, which is all out of this locations control. Hopefully someone is aware & on top of a fix already.

KRISTEN B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN T. 
Rating:
5.0

Customer did not leave a comment.

Cynthia G. 
Rating:
2.0

Customer did not leave a comment.

Karen Z.  |  Overall Experience 
Rating:
5.0

Nick was great to work with. Great employee

BRIAN F. 
Rating:
5.0

Customer did not leave a comment.

emilio g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica J.  |  First Impressions 
Rating:
5.0

Great experience.

Simona S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David P.  |  Overall Experience 
Rating:
5.0

I had my storage unit for six months and the rates were raised twice on it . I think that's a bit extreme .

Lori G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN R.  |  Overall Experience 
Rating:
5.0

12 years and ~ $15,000.00 later, Merry Christmas

LEWIS S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marito R.  |  Overall Experience 
Rating:
2.0

Was charged for a month for an oversized unit becausevI filled my 10 x 15 and needed a 5 x 5 to put my remaining things in for 2 weeks until I moved into my house. I was told the only unit available was another 10 x 15 and was charged $225 for 2 weeks of storage???? Pretty shifty business practice!

Betty B.  |  Overall Experience 
Rating:
5.0

Convenient in all respects!

Ann M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ciera P.  |  First Impressions 
Rating:
5.0

The staff at this location made everything easy to get completed. The only draw back is the access hours to the storage facility. There is no access after 7 pm, for a lot of individuals, that's an issue. Mine, not so much. I would recommend this location to everyone, they went above and beyond to make my my day easier.....

Steve W.  |  First Impressions 
Rating:
5.0

People there are as fine as a frogs hair split four ways!

paul m.  |  Overall Experience 
Rating:
5.0

We have always had great service from the Manager and staff.

FLOR C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

wayne h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Betty Jo S.  |  First Impressions 
Rating:
5.0

Awesome people, Awesome storage everything is Awesome . keep the good works guys I am 110 % satisfied to all your service :)

Jerry g.  |  Overall Experience 
Rating:
5.0

Great customer service and friendly. Brianna (misspelled )was exceptional!

Mike C.  |  Overall Experience 
Rating:
5.0

This facility is far above expectations for a storage unit. The owner Vit is very involved in the day to day operation and is very helpful and professional. The counter person we dealt with was Brianna and she was amazing in her customer service skills and willingness to make sure the customer gets what they need. I would recommend considering using this facility even if it meant traveling a short distance, THEY ARE THAT GREAT!

MERLE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOM R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike C.  |  First Impressions 
Rating:
5.0

Vit Pociorek helped me a great deal he was polite and very knowledgeable thank you so much.

HUGO M.  |  First Impressions 
Rating:
4.0

I must add that storing houshold 2 years Will effect photos especially if they are in an album. Air conditioning not cool enough.

kathy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASON D.  |  First Impressions 
Rating:
5.0

Awesome facility and staff! I rented a large unit for 4 years, from April 2016 - April 2020, and never had an issue. I never saw a single ant, spider, roach, or rodent the entire time. My belongings came back out in great condition after 4 years! Incredible.

GORDON W.  |  Overall Experience 
Rating:
1.0

To expensive. There are other facilities climate control fol almost half price. Also I have problems with the website (is terrible) and if you late you have to pay extremely high fees. They really take advantage of you. Criminal exchange. Search for other facilities. There are a lot really nice and a lot cheaper

alicia m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stefan Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G.  |  Overall Experience 
Rating:
5.0

Easy on and off great assistance

Dan N.  |  First Impressions 
Rating:
3.0

TOO MANY RENT INCREASES - COULDN'T AFFORD ANY LONGER - CHEAPER RATES ELSEWHERE

FREDIE V.  |  Overall Experience 
Rating:
4.0

Most of the staff are friendly and helpful.

carlos g.  |  Overall Experience 
Rating:
4.0

A bit pricey

Chris L.  |  Overall Experience 
Rating:
3.0

Staff at location very friendly. Billing depart not so helpful. Was advised of rental increase but not total WITH taxes. Then charged late fee TWICE even after paying what I was told was fee w/tax.

Gail V.  |  Overall Experience 
Rating:
5.0

If I ever need storage again I will certainly use this facility.

diane c.  |  Overall Experience 
Rating:
5.0

Amazingly helpful staff ... Completely secure and well lit facility ... Highly recommended

Krystle M.  |  Overall Experience 
Rating:
5.0

The facility is clean and very easy to access.

Roy J.  |  First Impressions 
Rating:
5.0

Nice place. We dealt with several employees over the 3 months we were in and out. They were always friendly and helpful. I would hire any of them.

Randy B.  |  Overall Experience 
Rating:
5.0

VIT was very helpful. I could not ask for better assistance.

rose c.  |  First Impressions 
Rating:
5.0

Great service during my transactions

Gary J.  |  Overall Experience 
Rating:
5.0

super nice

Angela A.  |  First Impressions 
Rating:
5.0

Great and very professional service

Natalia J.  |  First Impressions 
Rating:
5.0

Mr. Marks and his team were always patient and kind and always handled all of our questions, and concerns.

andrew s.  |  Overall Experience 
Rating:
4.0

The staff were very helpful and friendly. Storage unit was clean. Returning rental equipment was easy. Only problem was when I reserved the unit I was quoted $184.95. Then charged $15 more.

Randy B.  |  First Impressions 
Rating:
5.0

Worked with Renee Johns. She was such a big help.

Candace C.  |  Overall Experience 
Rating:
5.0

The young lady that chooses out my rental unit yesterday is the best ambassador for U-haul I have dealt with, professional, friendly, and personable. You are lucky to have such an employee

Ron S.  |  Overall Experience 
Rating:
4.0

Your agent did an excellent job taking care of my needs and explaining procedures, and I was favorably impressed. But there were more customers than agents who could timely handle them.

Melanie M.  |  First Impressions 
Rating:
5.0

The staff at U Haul made our move seamless! Its stressful at the best of times moving but they made it so much better. Renee was a total sweetheart and was so so helpful plus many others as well.

Jeffrey M.  |  Overall Experience 
Rating:
5.0

The Nice young Lady was very helpful with the service and was very professional and I would recommend and commend her work ethics I've seen her upon trips to store she is very thoughtful and thorough.

robert h.  |  Overall Experience 
Rating:
3.0

N/a

lanajuia e.  |  First Impressions 
Rating:
5.0

Renee Johns was absolutely awesome throughout the entire process. She knows what customer satisfaction is all about.

Michael B.  |  First Impressions 
Rating:
5.0

Staff was fast and courteous. Would definitely recommend.

Kevin P.  |  First Impressions 
Rating:
5.0

Very satisfied! Site worked with me on keeping truck extended period of time.

Gail V.  |  First Impressions 
Rating:
5.0

Very happy with professional help and facility!

vicki f.  |  Overall Experience 
Rating:
3.0

Thank you for your service

virgina v.  |  Overall Experience 
Rating:
5.0

Thanks

Paula V.  |  Overall Experience 
Rating:
5.0

Have rented for storage, rental property perposes, and permanent moves. Comfortable trucks. Modern and welmaintained! Great service and sales Reps. No need for supplies... you have it al!! Thank you!

Toni Y.  |  Overall Experience 
Rating:
5.0

Good afternoon, My unit was reserved on line from NH. My family handled the unit business in FLA. They told me the experience was "5 STAR"! Thank you!

cristin h.  |  First Impressions 
Rating:
5.0

Very nice and helpful. Good rates.

Jeffrey M.  |  First Impressions 
Rating:
5.0

You guys always made it easy! Great location!

TANIA B.  |  Overall Experience 
Rating:
1.0

I was in the hospital for several weeks recuperating and was late paying my monthly bill. First time in over six years! Management was unwilling to waive late fees. Poor policy.

GEOFFREY G.  |  Overall Experience 
Rating:
5.0

Friendly, professional staff. Clean, well lit facility.

Marcia P.  |  First Impressions 
Rating:
5.0

Very helpful associates, only one thing is when the space isn't available that was reserved to let a person know before they get there, so you have an Option to find the price and size you wanted

suzanne b.  |  Overall Experience 
Rating:
5.0

Great service

tiffany p.  |  First Impressions 
Rating:
5.0

Easy to locate and friendly helpful staff

patricia b.  |  Overall Experience 
Rating:
5.0

Thank you for helping us during a most difficult time. We just lost our brother and needed a place for his things quickly! God Bless

paulette s.  |  Overall Experience 
Rating:
5.0

I loved the service I received I will rent again from this location just had to close temporarily due to domestic violence issues with my spouse.

MIGUEL R.  |  Overall Experience 
Rating:
5.0

The staff and facility more than met my expectations

MARY M.  |  Overall Experience 
Rating:
5.0

All the staff was very helpful and welcoming, however, Rene gave exceptional customer service and made the experience stress free after a long move. The facility is clean and secure.

Lisa B.  |  First Impressions 
Rating:
5.0

Very easy to work with staff and were very professional.Thx.

robert h.  |  First Impressions 
Rating:
3.0

Staff was helpful and the grounds clean and easy access. They are average in terms of all over experience. I'm happy.

cynthia s.  |  Reservation 
Rating:
5.0

Robert always was helpful and went above and beyond to help me! Will highly recommend this facility .

stephannie m.  |  Overall Experience 
Rating:
2.0

Lauren was great, but I was called a racist by Josh. Even though I'm married to a Thai woman. Unfortunately he sees things in black & white, so I would NEVER do business with such a person.

David H.  |  Reservation 
No reviews have been submitted for this location.

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