Customer Reviews for U-Haul Moving & Storage of Surrey

7,542 reviews

13425 King George Blvd   Surrey, BC V3T2T8
(& 108th Ave)

(604) 585-4511

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(604) 585-4511

13425 King George Blvd
Surrey, BC V3T2T8
(& 108th Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I was happy with the service, the process of picking up the truck and doing the inspection via Cell Phone. I felt that when I dropped the truck off that the attendant could have been more helpful. The attendant who finally helped on the return was courteous and professional. Next time I rent a truck I will use the same uhaul dealer.

phillip P. 
Rating:
2.0

Waite approx 10 minutes at the equipment drop off location without seeing an employee. When one was sighted, they were gruff and abrupt.

Mark L. 
Rating:
1.0

Trying to charge me $320 for a dirt that was easily removed/erased, and that staff told me that he knows very well the vehicle

Glenn A. 
Rating:
5.0

Customer did not leave a comment.

Ranjit S. 
Rating:
4.0

Customer did not leave a comment.

chris W. 
Rating:
5.0

Pls make sure truck inside is cleaned and noted of debris

JOANNE R. 
Rating:
5.0

Customer did not leave a comment.

DOUGLASJAMES A. 
Rating:
5.0

Customer did not leave a comment.

Baljit H. 
Rating:
5.0

Customer did not leave a comment.

DA-HEE K. 
Rating:
5.0

Staffs were nice and kind.

NAK C. 
Rating:
5.0

There was a bit of dog hair on the passenger seat but everything was amazing. Friendly staff. Quick service. Very helpful

Billy W. 
Rating:
1.0

ABSOLUTELY PATHETIC!!!!!! NOBODY TOLD ME ABOUT THE AFTER HOURS DROP OFF CHARGES AND I AM CHARGED AN EXTRA 30 BUCKS JUST COZ THE AMOUNT OF FUEL I USED MADE THE TANK LESS THAN 25%. I AM WILLING TO PAY FOR THE AMOUNT I HAVE USED BUT WHAT'S MY FAULT IF YOUR FUEL TANK WAS LEFT AT 26.1% (OR SOMETHING LIKE THAT) BY SOMEONE ELSE AND WENT BELOW 25% AFTER MY USAGE. I MEAN WHAT NONSENSE?! AND GUESS WHAT? THE CONTRACT WAS SENT TO ME AFTER I SIGNED FOR PAYMENT. THE GUY NEVER TOLD ME ABOUT THE 25% RULE EITHER AND THE AGENT THAT I CAME IN CONTACT WITH SAID THAT IT'S MY FAULT THAT I DIDN'T READ THEIR CONTRACT WHILE I HAD THE TRUCK BOOKED. I NEVER HAD A CHANCE TO READ WHAT THEY WERE TAKING MY SIGNATURE FOR! THE AGENT SAID NOBODY READS THE FULL CONTRACT BUT WE HAVE TO READ AT LEAST A FEW LINES-YEAH LADY THOSE FEW LINES ARE EXACTLY WHAT YOU TELL ME ABOUT B4 I PICK UP THE TRUCK OR AT LEAST TELL ME WHERE TO READ THOSE THINGS OR GIVE ME A PHYSICAL CONTRACT---- NOTHING!!!! YOU KEEP 3 PEOPLE TO MANAGE A FLEET OF 50 TRUCKS, IT'S NOT MY FAULT THAT YOU DON'T HAVE ENOUGH PEOPLE TO MAINTAIN OIL LEVEL TO FILL IT UP AND DISPATCH IT AFTER MY BOOKING. YOU LITERALLY SENT ME THE CONTRACT AFTER I PICKED UP THE TRUCK!! WHAT DO YOU EXPECT ME TO DO MOVE TO THE SIDE OF THE ROAD AND READ 3 PAGES WORTH OF ANT LIKE FONT! PATHETIC. THIS IS ALSO GOING TO GO ON GOOGLE....

Mridul M. 
Rating:
5.0

Service was quick and efficient and staff was friendly and helpful!!!

jashandeep S. 
Rating:
4.0

I realize with our present conditions, covid,and now the problems caused by the flooding that staff might have been somewhat overwhelmed or stretched thin so I'll give a pass on the lack of cleanliness of my rental van, other than that I'm sure the maintenance was looked after

Fredrick R. 
Rating:
4.0

Customer did not leave a comment.

GIUSEPPE R. 
Rating:
4.0

Customer did not leave a comment.

JAGDEEP P. 
Rating:
5.0

Everything was perfect. Customer service was also perfect Thankyou

BHAVKIRAT B. 
Rating:
5.0

Customer did not leave a comment.

Jessie W.  |  Overall Experience 
Rating:
3.0

Your online check in system is time consuming and onerous and beyond the capabilities/understanding of a lot of your customers as evidenced by lline ups, delays and angry customers.

COURTNEY W. 
Rating:
5.0

Customer did not leave a comment.

GEE W. 
Rating:
5.0

Customer did not leave a comment.

KULWINDER S. 
Rating:
5.0

Customer did not leave a comment.

Mayur S. 
Rating:
2.0

Due to a bad experience at the same location. I chose a different location but I was forced to pick up at this location. Big chaos at the location, big line up and my furniture Dolly is not available. Everyone was frustrated, girls were trying hard but management at uhaul was pretty bad.

Teemanshu B. 
Rating:
3.0

The process of renting the truck was so terrible all this nonsense taking pics selfie's with your hat off and mask off in the store with more than 5-6 people during Covid when I already did the entire booking online

George C. 
Rating:
5.0

Customer did not leave a comment.

APRIL O. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
1.0

There was a very long line and only 1 worker. I was then asked to just check in online through my phone. There was little connection in the store. When I came back, the rep was going to charge me for fuel not knowing I actually got the van at 3 quarters and thought I got a full tank.

Syed K. 
Rating:
4.0

Customer did not leave a comment.

MANUEL S. 
Rating:
5.0

Check in is too slow

ROMEO I. 
Rating:
4.0

It's very busy place but did very good job

HASSAN G. 
Rating:
4.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

BAILEY U. 
Rating:
5.0

The only issue i had was the electronic on line return system did not complete my after hours return . Improvement is needed in this system thanks ....

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

AMRIT S. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

NASSER E. 
Rating:
5.0

Customer did not leave a comment.

SAHIL M. 
Rating:
1.0

Front desk girl was extremely rude Guy who checked the truck back in was awesome

Kristin D. 
Rating:
1.0

If you phone to ask any questions have fun getting through and when you do your put on hold staff needs to hire better customer service reps

Arwinder Singh A. 
Rating:
5.0

Very good

DALJEET C. 
Rating:
5.0

Drop off was exceptionally smooth. No issues at all.

BRENDA D. 
Rating:
5.0

Customer did not leave a comment.

GARY A. 
Rating:
4.0

Over charge me 22 dollar cuz I haul never say anything about confirmation check out online. Fuck you uhaul

Van D. 
Rating:
5.0

Customer did not leave a comment.

ATTA G. 
Rating:
1.0

Actually give a crap. You changed the pick location after I was at the first one. The girl behind the counter couldn't have cared less. The truck was covered in dings and I was told to take pictures but nobody cared. I was told one price and another came up on the debt machine. Luckily I caught it. The 1/2 a tank scam is bs!! Full is full but what's 1/2??? Overall I will actively avoid using uhaul ever again!!

MICHAEL P. 
Rating:
5.0

Very friendly easy drop off thank you!

Tanya B. 
Rating:
4.0

Beginning of the month, have more than one at the desk, they were busy.

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

Samerah J. 
Rating:
5.0

Tonja who I spoke to on the phone was just a goddess and so helpful. Thanks for helping me with the move.

SCOTT T. 
Rating:
5.0

Customer did not leave a comment.

Ishmun S. 
Rating:
4.0

Customer did not leave a comment.

KENNETH W. 
Rating:
5.0

Nice good service

Vijaykumar C. 
Rating:
5.0

Customer service was excellent.

CYNTHIA H. 
Rating:
3.0

customer service environment need to improve. Narrow space, when it is many people line up, pretty crowded. Not COVID safe.

Yukun L. 
Rating:
3.0

The first and worst experience with uhaul first of all when u book online n make any changes the whole booking changes then I received so many call telling me about change in location time etc finally got the equipment from 12 KM away from instead of 2 Km from the place I opted for Thanks for nothing

PARAMJYOT D. 
Rating:
5.0

good service

Gurmeet S. 
Rating:
3.0

The vehicle was dirty, on the outside, inside was fine. There was no key lock mechanism on the passengers door. The door had to be opened from the inside and if not relocked it would open if it was bumped. I reported this but no one seemed to care!!!

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

AMANDA I. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
3.0

Front desk was rude. I booked truck for 7 days and received a confirmation but once I came to them to pick up the truck they said I HAVE TO AND MUST return the truck back after 3 days. This out a fork in my companies business operations. If the truck was only available for 3 days I wouldn't reserved it. I had to get another truck for the companies needs yesterday in advance. Not liking Uhaul King George!

Amarjit G. 
Rating:
5.0

thank you uhaul

FARIS S. 
Rating:
1.0

Stop cheating the customers out of there money with rediculous extra charges.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

SHELDON P. 
Rating:
5.0

Thank you🙂

Janet L. 
Rating:
5.0

Still waiting for my recipe

Daniel A. 
Rating:
3.0

I didnt get my refund!

ARSHPREET C. 
Rating:
5.0

Customer did not leave a comment.

RICKY R. 
Rating:
4.0

Customer did not leave a comment.

EDWINA G. 
Rating:
5.0

Maybe I got lucky(seeing past reviews) but everything went really well with my experience here. I think doing your own due diligence and thoroughly inspecting the vehicle prior to leaving the lot goes a very long way. This includes understanding their policies. I would rent from here again.

JORDAN B. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER V. 
Rating:
5.0

Customer did not leave a comment.

Marina H.  |  Overall Experience 
Rating:
5.0

Costumer service: Be kind, nice, helpful and approachable when needed

ARIEL B. 
Rating:
5.0

The staff especially the General manager was very supportive and understanding our needs during this move. Very professional in his approach.

MARINA H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
3.0

Customer did not leave a comment.

Michael J. 
Rating:
1.0

The employees very rude

SHERGO C. 
Rating:
5.0

good store nice people.

Joseph J. 
Rating:
1.0

Staff attempted to bill us for damage on the truck roof that we did not cause. We even paid extra for the insurance, and they still attempted to bill us. Damage was nearly impossible to see during the pre-rental walk around, as it was on the roof, and not visible at all in the tiny photos you're asked to verify. Better photos need to be provided, and staff should do a better job inspecting their rental fleet before giving damaged vehicles to customers. Will not be back to this location. The whole thing felt like a scam.

EMILY L. 
Rating:
4.0

Truck wiper blade was needing a change, rubber coming apart.

TERRANCE F. 
Rating:
1.0

Horrible experience. Took 35 minutes to check me in, mobile check in was not working like I had requested. Then I got charged $320 for so called "roof damage" and after 1 hour of trying to reason with them, they had me climbing a 4-step ladder and trying to rub off a scratch myself with NO safety equipment... and then proceeded to refuse to refund the damage charge and made me go through a dispute process. They also charged me the collision damage waiver fee for 2 days even though I had the truck for less than 5 hours. Big joke. Absolutely horrendous customer service.

Luma A. 
Rating:
5.0

All good

MOHINDER T. 
Rating:
4.0

Customer did not leave a comment.

DENNIS F. 
Rating:
3.0

I had a booking for 9am and had to wait in line for my turn for half an hour.

GAGANDEEP S. 
Rating:
2.0

Better customer service, more workers,

SANDY O. 
Rating:
5.0

Customer did not leave a comment.

VICTORSON M. 
Rating:
1.0

Very rude behavior.. Though I am a regular customer, they charge me for the cleaning charge for a very small tine white spot which I have no idea.

RONAK C. 
Rating:
1.0

Horrible access with no customer parking

XAYLAN K. 
Rating:
4.0

Customer did not leave a comment.

Debbilyn M. 
Rating:
5.0

Customer did not leave a comment.

VINCENT P. 
Rating:
5.0

Customer did not leave a comment.

Amin S. 
Rating:
4.0

Customer did not leave a comment.

Colby O. 
Rating:
4.0

Customer did not leave a comment.

DALJINDER G. 
Rating:
3.0

Staff at walk around found a different fuel level than on contract and said he would he would adjust it. He did not and I was charged $11 for a wrong fuel level.

PETER P. 
Rating:
5.0

Customer did not leave a comment.

Sesi S. 
Rating:
5.0

Customer did not leave a comment.

EDWIN A. 
Rating:
5.0

Customer did not leave a comment.

NORWIN D. 
Rating:
1.0

I was charged for a 400$-damage that was done before me. I am going to Small Claims Court.

FURKAN D. 
Rating:
4.0

More staff

DARRELL A. 
Rating:
5.0

Customer did not leave a comment.

HANNA B. 
Rating:
3.0

My drop off location got changed and I have to spend extra time to drop the container/ trailer to the UHaul at king George Blvd.

SIDDHARTH S. 
Rating:
2.0

The clerk there spoke a mile a minute I could barely understand a word she said as she was explaining things. I felt bewildered, didn't have a clue what was going on…

Agnes G. 
Rating:
5.0

Girl in the morning shift at around 8Am on 5th Oct had really nice nature. Gave 5 star service. Keep it up :)

SUKHWINDER S. 
Rating:
1.0

The UHAUL location on 84th Ave and King George messed up my storage reservation so I ended up at this location because it had a locker the size I needed. 3 other families were moving in at the same time, while one party was using all 3 carts and monopolizing the elevator. We complained to the front staff and finally were able to get to a cart. 1 elevator is no acceptable for a storage this size it was complete chaos. Once up to my locker another tenant had stuff all down the hallway. I cant wait to get my items out of this location. Even waiting to be processed the space is small and there as a line up of 5 people ahead of me. Im not happy with the service I received from UHAUL (either of the location).

Harpreet J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROHINI N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gary o.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

robyn b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DeVera N.  |  First Impressions 
Rating:
4.0

When I called team didn't seem to communicate with each other. Upon arrival team wakes around aimless didn't greet anyone 5 customers waiting in line. I had to ask your team to open till twice.

Jaylene H.  |  First Impressions 
No reviews have been submitted for this location.

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