Customer Reviews for U-Haul Moving & Storage of Terrace Oaks

1,411 reviews

3220 FM 1960 W   Houston, TX 77068
(24 hour access - outside units and designated interior halls only)

(281) 444-0457

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(281) 444-0457

3220 FM 1960 W
Houston, TX 77068
(24 hour access - outside units and designated interior halls only)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Cheaper prices would be a start. Since we already have to put gas back in yalls vehicles and gas prices are high that would ba start towards an improvement.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

BRIANNA M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Very clean

TRACY B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
4.0

Nothing! She was very welcoming. They even had my truck facing the exit and ready to go.

Carol H. 
Rating:
1.0

Customer did not leave a comment.

Semaj A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
5.0

Customer did not leave a comment.

Jazmine W. 
Rating:
5.0

Nothing needed

Mike C. 
Rating:
5.0

Nothing Great Service

Joshua W. 
Rating:
4.0

When l go to my Storage it seem like something always missing. On September 4, 2022 Sunday, l went to go get my Tool Box out of storage. My Tool Box an Cooler was gone. That is Why l had to get the rest of my things out of storage.

Craig W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lonitta i.  |  Overall Experience 
Rating:
5.0

I'm upset I paid you guys off and this is still showing up under my name..my name should be cleared

Therra S. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Alexus W. 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
5.0

Nothing

Alan C. 
Rating:
5.0

The staff is doing a good job always friendly and helpful . 😊 👍

ISRAEL J. 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
1.0

I had a 18 wheeler in storage at 3220 Farm to Market 1960 Rd W, Houston, TX 77068 Broken into once with two other attempts. My vehicle was broken in once with two more attempts after the initial break in during the time my vehicle was at the U-haul located at. 3220 Farm to Market 1960 Rd W, Houston, TX 77068 The management (Connie’s Husbsnd) became angry when I asked to see the surveillance video’s. When I was allowed to see the video, he seemed to pass over or fast forward most of it. I was asked by Connie, did I feel violated. I replied of course I do, I work hard for what I have. She wasn’t sympathetic or offered any help to ease the situation. There are homeless people living at this u-haul facility-location. I learned this when I noticed a homeless guy trying to open multiple storage units. I described and reported this to the management. I was told that this person was homeless but only rents a unit at this location. Management is aware of the homeless people living and wondering around at all hours at this location. I personally feel like this Husbsnd and wife team as management creates a toxic atmosphere for decent and responsible customer’s. I personally didn’t feel like I, or my belongings mattered in there eyes. This location makes the entire u-haul establishment look bad, I personally don’t believe management at this location shares U-haul core values. I’ll be posting reviews about my experience and would never refer family or friends to u-haul ever again.

Carlos P.  |  Overall Experience 
Rating:
5.0

Nothing needs to be changed because the customer service was amazing.

Andrew R. 
Rating:
3.0

Customer did not leave a comment.

Robert07964019 S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devon F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tisha T. 
Rating:
5.0

Customer did not leave a comment.

WARREN H.  |  Overall Experience 
Rating:
1.0

You should not keep defective vehicles available for rent, The vehicle I rented is not safe. I discussed this with staff and was met with a nasty snide remark by some old white woman during checkin. Horrible experience will never come back.

Wanda W. 
Rating:
2.0

Talked to five different people with five different answers. Got to the storage after store hours and couldn’t access the storage for 2hrs! Worse experience ever!!!!!

Deshawnda T.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Charles J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrel L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
3.0

Lock was not in unit

MIAYA S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jessica T. 
Rating:
5.0

Manager Connie and Ian great

Barbara R.  |  Overall Experience 
Rating:
5.0

I’m happy for the services rendered to me by mr and Mrs Connie McKee, for the rest of the months of storage rental. They made me feel like at Home while I was at there service and I highly recommend them for your services.

Prince D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lai Har H.  |  Overall Experience 
Rating:
5.0

Connie at Terrance Oaks is alwayz great with the service she provides.

JaMille B. 
Rating:
5.0

It was a pleasure doing business with Connie and Ian

GARY A.  |  Overall Experience 
Rating:
5.0

Ian was very pleasant an helpful ...

JAMES P.  |  First Impressions 
Rating:
5.0

Care takers were very professional, friendly, and attractive

DENISE S.  |  Overall Experience 
Rating:
5.0

Connie & staffs are very friendly & respectful. Always helping.

ADEBUSOLA O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

courtney T. 
Rating:
5.0

Everything was great, but dashboard was sticky. I believe some coffee poured on the dashboard.

Yasim O. 
Rating:
3.0

Customer did not leave a comment.

Ruben R. 
Rating:
5.0

Customer did not leave a comment.

Byron B. 
Rating:
4.0

I feel everything was okay but Yao need to have your trucks serviced more frequently air conditioner took to long to cool off and it was hot outside. Plus the seat I need to be able to pull up cause I'm short for the 10 inch truck I rented seat wouldn't go up any further

GWENDOLYN H. 
Rating:
5.0

Professional

Louis M. 
Rating:
5.0

The owner was particularly friendly and helpful.

Elizabeth P. 
Rating:
4.0

Customer did not leave a comment.

Tisha D. 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
4.0

Nothing

akbar L. 
Rating:
5.0

Upgrade computer system to run faster.

Barbra R. 
Rating:
4.0

Had to fill the gas was on empty when I picked it up

Tommy C. 
Rating:
5.0

Customer did not leave a comment.

troy S. 
Rating:
5.0

The staff was helpful in assisting me to choose the right size and price. And each visit they all were so sweet and friendly. I pray not to use them again but if I do…Definitely I would use them again.😀

Ola D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES B.  |  Overall Experience 
Rating:
5.0

Very good customer service and very clean and excellent service.

Sheila T.  |  Overall Experience 
Rating:
5.0

Loved Ms.Connie and staff they wet always kind and professional. Would highly recommend this Uhaul

Gusta B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorina G. 
Rating:
5.0

Customer did not leave a comment.

EMANUEL H. 
Rating:
5.0

Connie and Ian were excellent and very friendly. I would definitely recommend this location.

james T. 
Rating:
5.0

Connie's very friendly and professional. But the again, all staff were amazing. Facility clean and orderly. Best one yet!

PRISCILLA I. 
Rating:
5.0

Customer did not leave a comment.

Tia C. 
Rating:
5.0

Customer did not leave a comment.

Courtney D. 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
5.0

Customer did not leave a comment.

Priscilla H. 
Rating:
5.0

Connie and Ian know their business and are a pleasure to work with! A++ customer service!

RONNIE B. 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
5.0

Van was very clean and Connie was very friendly 👍

MARK W. 
Rating:
5.0

Most of all my 2 year old grandson loved the big truck thank you.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Mary J. 
Rating:
5.0

Yes

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Eddy D. 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
5.0

Customer did not leave a comment.

Omoikhekpen O. 
Rating:
5.0

Customer did not leave a comment.

Havels P. 
Rating:
5.0

Customer did not leave a comment.

Dahnelle J. 
Rating:
5.0

Customer did not leave a comment.

stacy H. 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
5.0

Customer did not leave a comment.

Spencer T. 
Rating:
5.0

Customer did not leave a comment.

Berthina L. 
Rating:
5.0

Service was excellent, no improvement needed

Barbara A. 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
5.0

None

Scottie W.  |  First Impressions 
Rating:
5.0

Kind, professional and courteous.

Erma F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda R. 
Rating:
5.0

Customer did not leave a comment.

stacy H. 
Rating:
4.0

Customer did not leave a comment.

Evetta L. 
Rating:
5.0

Customer did not leave a comment.

JAMES B.  |  First Impressions 
Rating:
5.0

Loved Ian and his sweet partner! Excellent customer service and the best personalities!

Shameka J. 
Rating:
5.0

Thank you so much for all your help and assistance while I used your storage facilities. The unit and property you managed was very clean and certainly a value and satisfied my storage needs. Thanks again, John Cooper

John C.  |  Overall Experience 
Rating:
2.0

Make sure the check engine light isn't on the uhaul trucks. Make sure the website is up to date

Labria K. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

The owners & staff is kind, patient & very professional! Thx you for your wonderful service!!🤗👍

Colleen E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacy H. 
Rating:
5.0

Customer did not leave a comment.

LISA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacy H. 
Rating:
5.0

Customer did not leave a comment.

Stacy H. 
Rating:
5.0

Customer did not leave a comment.

Latisha L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy H. 
Rating:
5.0

Customer did not leave a comment.

Stephen C.  |  Overall Experience 
Rating:
5.0

Connie and Ian are the best. Their staff always helpful

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

The staff was kind courteous loving. I have not met anyone like them.

Erma F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kent H.  |  First Impressions 
Rating:
5.0

Excellent customer service and very professional staff.

JOYCE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timm H.  |  Overall Experience 
Rating:
5.0

Absolutely nothing! Service was great Ian and his wife were awesome. Very quick service and very kind workers! Will be back soon to use a truck again.

Faith M. 
Rating:
5.0

Customer did not leave a comment.

DENISE S.  |  Overall Experience 
Rating:
4.0

The location was clean & equipment adequate. The only reason I didn't do 5-Stars is because of the misinformation I received when I rented the truck. I do understand mistakes happen to everyone & that's forgivable. However, I believe how you respond to mistakes is a better measure of truly good service. Therefore I want to give Amazing Kuddos to the manager who handled my return! She was informative, empathetic, patient & respectful. I will refer anyone to this location if it's convenient because on the customer service I received from the manager! Many Blessing & Thanks!

FELICIA H. 
Rating:
4.0

This was a friendly location, both employees seem to enjoy their job and explained everything. Very nice, personable and I will go there again and refer others

Myra Y. 
Rating:
4.0

Customer did not leave a comment.

LINDA T. 
Rating:
5.0

Customer did not leave a comment.

Shanita C. 
Rating:
2.0

Customer did not leave a comment.

ASHLEIGH C. 
Rating:
5.0

Iris was so nice and attentive. She made sure to go through everything this has been one of my best U-Haul experience for as many times as I’ve rented from U-Haul

LiLiane L.  |  First Impressions 
Rating:
5.0

Connie and Ian were so helpful and considerate. Would recommend them to everyone.

Nancy C.  |  First Impressions 
Rating:
5.0

The young ladies that helped me were absolutely wonderful!

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
5.0

You card machine didnt work, i had to pay in cash. It would be nice to fix so the next customers wont have that problem in renting a storage or truck in the future.

SHARA B. 
Rating:
5.0

This is the best, cleanest, friendliest, most efficient and helpful Uhaul location I have ever come across! Connie and Ian were great!

JESSE D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ARIA J. 
Rating:
5.0

Customer did not leave a comment.

christopher c.  |  First Impressions 
Rating:
3.0

The check engine light on the truck was on and stayed on the entire 44 miles. The gas level was lower than what I was informed, but I never got the text where I could report issues or changes, so I still had to fill it up to the level I was told.

LIZBETH C. 
Rating:
5.0

Great everything

Charles D.  |  Overall Experience 
Rating:
5.0

N/A

DENISE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
5.0

Customer did not leave a comment.

CARLA C. 
Rating:
5.0

Customer did not leave a comment.

Chad H. 
Rating:
1.0

I do not recommend this place of business from my experience My storage unit was broken into three times within a year time frame that I’m aware of. The staff wasn’t concerned about my belongings at all or what happened. On 1/22/2022 my some of belongings was missing again for my storage unit so I decided to move whatever I had left. When I reported to Uhaul staff that I was moving out my storage unit and the someone broke in the my storage unit again and stole some of my stuff. I have insurance on the storage unit the staff didn’t even look it up see if I had insurance on the storage unit. What was the point of paying insurance on a storage unit? This is the worst experience ever.

DONNA E.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
5.0

Customer did not leave a comment.

Rebecca v.  |  First Impressions 
Rating:
5.0

Very nice people to talk to any time.

ADEBUSOLA O. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Everything was great

CINCERIA D. 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
5.0

Offer 7 day, 2 weeks,and monthly rates would definitely help clients improve on their service ,believe your service is as valuable as that if a Landlord ,and myself can still be a mire

KENNETH T. 
Rating:
5.0

Customer did not leave a comment.

PAMELA B. 
Rating:
5.0

Customer did not leave a comment.

William M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Camille D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SONIA J. 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
5.0

Customer did not leave a comment.

geneiva O. 
Rating:
1.0

Although I had current ID and credit card I was forced to give 2 phone numbers for person to verify me. This practice is ridiculous and demeaning and for that I will not use this location ever again.

DAUMU W. 
Rating:
5.0

Customer did not leave a comment.

Kent H.  |  Online Move In 
Rating:
5.0

Miss Corinne and her husband gave me a great service while I was there, I highly recommend her for your services thanks.

Prince D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary H.  |  Overall Experience 
Rating:
5.0

A big thanks to Connie and her entire team. Ian, thanks for the return call backs so quickly. I was there for almost three years and the service you guys provided was above and beyond EXCELLENT! It is evident that Terrance Oaks takes pride in their facility and I always felt safe, coming and going. Awesome team Connie!!!

Mary G.  |  Overall Experience 
Rating:
5.0

Don't change !

Cedric D.  |  First Impressions 
Rating:
5.0

I'm glad to be at this location it's family oriented clean and affordable

keshia b.  |  First Impressions 
Rating:
5.0

I read my f storage for 5 yeas ther 👍 all ther employees 💕thanks

MARIA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Camille D.  |  First Impressions 
Rating:
5.0

The guy and his wife was very nice when answering the phone every month. We talk as if we knew each other.

CHERYL J.  |  Overall Experience 
Rating:
5.0

Great facility claim organized I would recommend it to all of my friends

Bernadette F.  |  First Impressions 
Rating:
4.0

Na

Kasandra C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NANETTE F.  |  First Impressions 
Rating:
5.0

From the first time I stepped into the office it shows great care. Excellent job!!!

Gustavo C.  |  Overall Experience 
Rating:
5.0

Always helpful

Richard G.  |  Overall Experience 
Rating:
4.0

I reserved a truck and auto haul trailer. When making the reservation I was not informed that I would need a hitch and ball.

Lorenzo M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monicia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

valerie w.  |  Overall Experience 
Rating:
5.0

The Ladies where very very helpful thay answer all question i will recommend all my friends

Bernadette F.  |  First Impressions 
Rating:
5.0

All the staff was very nice family at welcoming

regina R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Luciana M.  |  First Impressions 
Rating:
5.0

Excelente y con mucha seguridad

Elizabeth O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin W.  |  Overall Experience 
Rating:
5.0

The most friendliest people I have ever met !

Asia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ola D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARY A.  |  First Impressions 
Rating:
5.0

Great place and secure

Joi Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matthew s.  |  Overall Experience 
Rating:
5.0

Very kind very helpful. Definitely refer people there

Kathleen C.  |  First Impressions 
Rating:
5.0

The staff is great the the managers are great. I moved out Friday morning and I think her name is Ms Clara and older man I didn't get his name. But every time I will call to pay my storage they was always great people to talk to and I always had a positive and great vibe. Yeah great leaders.

ramona l.  |  Overall Experience 
Rating:
5.0

Made sure i unstood all paper work.

Cynthia F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darlene J.  |  First Impressions 
Rating:
5.0

Great place Great people!!!

Christopher J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle G.  |  Overall Experience 
Rating:
5.0

My experience with this storage unit, although short, was excellent. The staff was friendly and very helpful in making sure our needs were met. However, it was out of the way for us, but the friendly environment made up for the extra time traveling. I highly recommend this unit to others.

Abby P.  |  Overall Experience 
Rating:
5.0

Connie was great, and VERY professional. I enjoyed my experience.

Benjamin D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cleo w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARVA C.  |  First Impressions 
Rating:
3.0

Ms Connie very considerate and coperative

ROBBIE A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deborah H.  |  First Impressions 
Rating:
5.0

Good job

BENSON E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph C.  |  Overall Experience 
Rating:
5.0

They were very helpful and accommodating. I would definitely recommend them to others!

Abby P.  |  First Impressions 
Rating:
5.0

It's costing me more than I thought, but the people here made me feel so safe and secure, that I don't mind paying more knowing full well that my things care safe and clean!

Ray G.  |  First Impressions 
Rating:
5.0

Great your team Thank you

Fredrick L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaleigha J.  |  Overall Experience 
Rating:
5.0

Muy amables y muy buena atención gracias

jose d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chevalier D.  |  Overall Experience 
Rating: