Experience with renting and returning the trailer was seamless.RICHARD R.
Customer Reviews for U-Haul Moving & Storage of the White Mountains
Lakeside, AZ 85929
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
no problemsRONNIE K.
I just want to tell you those three gentlemen that were in there on Sunday we're just awesome I had a reservation they didn't have one available so they set me up with the trailer and I just want to thank them very much they did a beautiful job taking care of me thank you again. MichelleMICHELLE F.
Customer did not leave a comment.KELSEY A.
Customer did not leave a comment.ANDRES M.
The staff was very helpful both when we dropped off our RV and when we picked it up. Hopeful a space will be available in April 2022. Thank you.gary s. | Overall Experience
Customer did not leave a comment.ALLAN C.
Great service and staff!MICHAEL D. | Overall Experience
Very knowledge, and friend. Great staff.MICHAEL C.
These people are always ready and willing to provide great service. We've known them for years.ERNEST L.
Customer did not leave a comment.YENS B.
Great group of people there!Jennifer B. | First Impressions
Customer did not leave a comment.Jerry P.
Customer did not leave a comment.brian c. | First Impressions
Customer did not leave a comment.SCOT H.
More than happyKURT W.
Amazing! The manager helped a ton!Mercedes M.
Customer did not leave a comment.ANTHONY R.
Customer did not leave a comment.Lee D.
Customer did not leave a comment.James J.
Customer did not leave a comment.MARKUM H.
Delivery was fine, pick up was a nightmareJAMES J.
Customer did not leave a comment.GRETCHEN C.
All's good.RONALD M.
Drop off was very quick and easy. Very friendly people working there.Sevan O.
Customer did not leave a comment.GARY U.
Customer did not leave a comment.MARK L.
Kelly was very helpful and did a good job meeting my needs. She is an asset to the company.RICHARD O.
It's the best experience I've ever had with UHaul. And I've had many.JACK R.
Customer did not leave a comment.ANTHONY R.
Customer did not leave a comment.SPASEN V.
Very accommodating and friendly.CHERYL L.
Customer did not leave a comment.MICAH D.
Customer did not leave a comment.Patrick C. | Overall Experience
Customer did not leave a comment.TRACY H.
Customer did not leave a comment.PATRICK M. | Overall Experience
Nothing everyone is very kind, great customer service, clean equipment. Nice businessVERONICA H.
Customer did not leave a comment.SHAWN C.
Customer did not leave a comment.HOWARD M.
Customer did not leave a comment.SYLVIA B.
I was sent an email that gave me the wrong pick up location, Quality Glass in Lakeside, AZ. I called the day before to verify and was told trailer was there and could be picked up. When I arrived they said uhaul Had picked it up. Was sent to main uhaul site in Lakeside and they had my rental. They informed me other location never has those trailers. Real disappointed I had been lied to. They helped me out and was extremely satisfied with their service, Great folks.JOSEPH T.
Great staff! Very helpful and knowledgeable! Thank you!SHAWNA R. | First Impressions
Customer did not leave a comment.dino m. | Overall Experience
Customer did not leave a comment.ROGER B.
Perfect, all ready for pick-up. All good.MICHAEL R.
Every person at this location was friendly and helpful. They made sure we had everything we needed, and provided excellent service.RICK G.
More employees. Less wait timeDAVID B.
Customer did not leave a comment.THOMAS V.
Very professional and responsive to meet my requirements.TROY H.
Great JobBob D. | Overall Experience
Customer did not leave a comment.CELIA B.
Smooth and easy transaction.Jacqueline S.
Staff went above and beyond!MARGARET H.
Just continue what you are doing.DAVID A.
Customer did not leave a comment.DOUGLAS A.
Customer did not leave a comment.JOSEPH W.
Friendly, helpful staff.MICHAEL M.
Customer did not leave a comment.RONALD S.
Customer did not leave a comment.robert w. | Overall Experience
Kelly and Paul and Rob were great! Will use again!!david B.
Listen the equipment here is very well takin care of.They personally take great care of things here. I had a 10' truck and a 12' enclosed trailer,very clean on the inside as well as a high end detail on the interior of the truck.You can see they work as a crew here. I'm renting again next week from this location.RONALD B.
Customer did not leave a comment.TYSON T.
Customer did not leave a comment.Ruben O. | Overall Experience
Thank you, Cole, for prompt service!Frederick S.
James who helped me both at rental time and return is awesome. I have rented here multiple times and also get propane here. The customer service and friendliness is outstanding! Highly recommend this location!Michael K.
The two young men on duty at 9 a.m. today were superb in every way.GORDON W.
Gave us extra time due to the weather with no extra charges. Over my mileage but that was my fault. My GPS went crazy.SYLVIA B.
I couldn't have been more blessed with Patti and the rest of the staff at U-Haul. Patti went above and beyond helping me out. I appreciate everything her and the others have done. I don't have a bad thing to say. Thank you for your outstanding service.Regina G. | Overall Experience
The staff was so helpful in every way! Would definitely recommend this UHaul.robert b. | Overall Experience
This location is so busy another assistant manager would be better for everyone who is working here and moving into the area.Nan K.
Quick and easy.TERRY LYNN W.
Customer did not leave a comment.Scott C. | First Impressions
Customer did not leave a comment.Lynette Y. | Overall Experience
Customer did not leave a comment.WADE M.
Rob and team always helpful and got things done.WADE M.
Several items were damaged and boxes were crunched. I put in my order to move the boxes back on Aug 24th and they never initiated it until September. The boxes weren't received in Show Low until Sept 18th. That was horrible.MELANIE R.
Have more than 1/8th tank of gas when truck is picked up. I was on a time crunch and it was extremely inconvenient to have to drive to the gas station before even going to load up for my move. An easy solution is requiring people to drop off trucks with full tank of gas, very unprofessional in my opinion.Landon H.
Prompt and friendly service. I always use this location even though there is one closer to me,Ernest L.
Customer did not leave a comment.Sarah H. | First Impressions
Customer did not leave a comment.Janet O. | Overall Experience
Customer did not leave a comment.Travis K.
Customer did not leave a comment.Douglas S.
Customer did not leave a comment.Erin H.
Customer did not leave a comment.John G.
The employees were extremely helpful. They had excellent customer service skills and went above and beyond to help make my experience easy and quick. I would like to thank them all again for everything!SARAH H.
Customer did not leave a comment.david M.
Your online reservation system sucks.Tim K.
Excellent Customer Service.Donald C.
Your staff were so helpfulPETER M.
Robert the manager was wonderful as always. Please tell him so.LEONORE J.
Customer did not leave a comment.JERRY O.
Customer did not leave a comment.arizona e. | Overall Experience
I was involved in a nighmare scenaio where I had the trailer out in a rural location, and heavy rains turned the dirt roads to mud. Rather than get the trailer trapped miles off a paved road, I left it in front of the garage of the house, ready to tow, and I called Uhaul scheduling (the only group that seems to acutally answer thier phones (thank you)) and they said not to worry, they'd have a local Uhaul come pick it up. That would be 3D Storage in Vernon, AZ. Days later, I got a call from U-Haul Moving & Storage of the White Mountains, where I was supposed to drop. They said the trailer was still listed as not returned. I called 3D storage and the woman there was rude and abusive, saying she went to the property and the trailer was not there. I asked if she had gone to the house and looked in front of the garage, as I'd advised that was where the trailer was left. She yelled that it was just an open field, and there was no trailer there, and yes there was a house up on the hill but she wasn't going to go there, and left. She went all that way but wouldnt go to where the trailer was! She told me I would be charged for the replacement cost of the "abandoned" trailer. My wife and I had to drop our moving plans, and drive back to the location (410 miles) and sure enough, there sat the trailer. I returned it to U-Haul Moving & Storage of the White Mountains, where we were treated with great courtesy and respect. They did a great job for us. The woman manager at 3D storage was the most unpleasant person I've ever met working with Uhaul. I would never reccomend anyone use their services.DANIEL H.
This location was helpful and friendly.AARON K.
All good.Michael R.
I RESERVED 26FT TRUCK THAT WAS NOT AVAILABLE [ LATE IN THE EVENING ] & GOT 20FT WITH NO DOLLY OR BLANKETS. GAS GAGE WAS NOT WORKING WELL, KEPT VACILLATING, UNTIL I FILLED IT UP..CECILIA S.
Customer did not leave a comment.MARK D.
Rob, Kelly, and the afternoon team were very helpful and kept our move on track. Used off and on the 7 years we lived in the area. Highly recommended over online process.WADE M.
Trucks should be brought back with a minimum of 1/2 a tank of gas instead of 1/8. Other than that everything else is good.DIANA R.
Was really amazed my stuff had been in storage for 2 and a half years. No mouse droppings or any damage to my belongings. Definitely would recommend these units.NANCY C. | Overall Experience
Customer did not leave a comment.MARK W.
Customer did not leave a comment.Caleb S.
Customer did not leave a comment.PAUL C.
Customer did not leave a comment.DAVID W.
Great experience all around!DAVID S.
Customer did not leave a comment.Micah D.
I would suggest filling in the ruts when someone pulls out of a space - just food for thought - after all the rain this summer it was tough to get outmelvin h. | Overall Experience
Free bottle water and energy drinks. Just some thoughts.WILLIAM R.
Customer did not leave a comment.Matthew H.
Customer did not leave a comment.MYLES E.
This is still the best uhaul location I've worked with. For local and long distance moves, the staff is friendly and helpful. They always have what I need in stock, clean, well maintained, and ready to go.Kelley D.
To make the trailer reservation Robert Elston was extremely helpful. Upon picking up and returning the trailer, the staff also was extremely helpful. A very good experience. Why buy a trailer when you can rent it from U-haul so easily and in a very good condition.VOLKER L.
Customer did not leave a comment.LESLIE F.
Not a thing everything was great. Rob & his staff are fantastic. Have used this location numerous times & everytime was super greatGERALD E.
Customer did not leave a comment.James G.
Customer did not leave a comment.KENNETH B.
Staff were helpful and friendly and got me disconnected and on my way quickly. No complaints.GREGORY H.
This is by far the best uhaul I've ever used and I repeatedly come back. The staff is friendly, knowledgeable, and always goes the extra mile. Patty and Kellie are a few of the staff that have been extremely helpful.Debby E.
Paul was absolutely awesome made my move so easy I am sad that I had to move out of the area and I won't be able to deal with this location anymore !!DAVID K.
The staff was friendly and knowledgeable!THOMAS K. | Overall Experience
We've used this uhaul location multiple times and it is because the customer service representative, Paul, is very knowledgeable and always helps us with everything that we need.shea f. | Overall Experience
Customer did not leave a comment.Bob D. | First Impressions
Customer did not leave a comment.kim z. | Overall Experience
Great staff, very helpful and accommodating every time I visited the facility!Pamela M. | Overall Experience
customer service very good. very helpful after flooding happen.larry s. | Overall Experience
Customer did not leave a comment.patricia f. | Overall Experience
Very professional group.mickie s. | Overall Experience
Customer did not leave a comment.Patrick C. | First Impressions
Customer did not leave a comment.deborah w. | Overall Experience
Customer did not leave a comment.Robert A. | First Impressions
The staff was wonderful, the storage area was clean. My storage was right for my items.jody b. | First Impressions
Customer did not leave a comment.mitch s. | First Impressions
Very professional group and everything was completed promptly.mickie s. | First Impressions
The guys in the store was very rude to me. I was trying to clean out my missing sister until and all the men there where very mean. I am dealing with a lot and could have used someone to be nice that day. The 2 woman seen what was happening and they both tried to help me the best they could. If not for them there would be nothing good to say about this place.justin h. | First Impressions
Loved your facility. Gravel is a bit thick and needs to be fully extended to the wall. It’s hard to back a toy hauler in as it sets now. Otherwise it’s great and we would rent from you all again. Great staff.TRACI C. | Overall Experience
Customer did not leave a comment.John P. | Overall Experience
Customer did not leave a comment.deborah w. | First Impressions
The manager and staff were amazing and the process was quick and efficient. The facilities were spotless. I feel very confident that I can trust U-Haul of the White Mountains with my belongings. It definitely is the nicest storage facility I have ever seen. I would definitely recommend this to my family and friends.Kathy F. | First Impressions
See email sent two minutes ago.dennis c. | Overall Experience
Customer did not leave a comment.Bradley D. | Overall Experience
Very professional. I always got a call back. Quick and efficient. Patty the facility manager is amazing! Will definitely recommend and if needed use U-Haul againSteven F. | Online Move In
Customer did not leave a comment.Dan M. | Overall Experience
Customer did not leave a comment.Nancy M. | Overall Experience
Just completed an interstate move using U-Box containers. I was unsure about it, but coming from a rather remote area, I had few alternatives. Now that it is done, I must say I'm quite pleased. The containers arrived almost two weeks faster than U-Haul promised and the cost was less than half of what the moving companies offered. I'd certainly recommend that anyone contemplating a long-distance move look into U-Box.Ron B. | Overall Experience
All employees helpful but Patty goes way out of her way to take care of person, she is tops!!Dee F. | First Impressions
Patty was amazing, thank you for all the help!Ashlyne G. | Overall Experience
Patti is the most accommodating and friendly person. She has been wonderful with my husband and myself. She goes above and beyond what we could have ever expected.Timothy E. | First Impressions
Rob and his team @ Pinetop-Lakeside facility are doing a fine job.. They had maintained my reservation and I was happy to get the RV spot I had asked for.John H. | First Impressions
Customer did not leave a comment.Jane S. | Overall Experience
Customer did not leave a comment.Lynn L. | First Impressions
RV storage paving material is too soft. Causes wheels to sink and make leveling almost impossible! Also can cause damage to rig as top can lean over to hit against posts.dennis c. | First Impressions
Thank youKelly L. | Overall Experience
Convenient, inexpensive, helpful staff and clean facility. It doesn't get any better than that!Julia E. | Overall Experience
Customer did not leave a comment.Heidi B. | Overall Experience
I would have given Excellent, gate issues over rental time lowered the score. Seems to be better nowVal R. | Overall Experience
Customer did not leave a comment.PAULETTE N. | Overall Experience
Customer did not leave a comment.fred a. | First Impressions
Customer did not leave a comment.Card Trick Quilt Guild P. | Overall Experience
Customer did not leave a comment.PATRICK B. | Overall Experience
Customer did not leave a comment.Ellyse J. | First Impressions
Patty was wonderful!JOHN S. | Overall Experience
Customer did not leave a comment.Douglas R. | First Impressions
Customer did not leave a comment.FARA A. | Overall Experience
Patti went out of her way to help me select a spot and reserve it until construction permitting was complete. Thank you!James K. | First Impressions
Patty is awesome!Nicole G. | First Impressions
Less than two years raised my rent two times started at $119.95 raised to $124.95 and now up to $134.95 can not afford U-Haul and none of my family or friends can either. I am on a fixed income social security raised my check 1.3% inflation up less than 2% U-HAUL up approx. 15% No Thanks!Douglas S. | Overall Experience
I made the reservation over the phone, told the operator I wanted an enclosed space. When I went to my space I found that it was only covered, front, back, and both sides open. Went back to the office, waited 15 minutes before someone came out, and was told nothing else was available.Edward C. | Overall Experience
Customer did not leave a comment.elizabeth s. | Overall Experience
Customer did not leave a comment.Allan C. | First Impressions
They texted me and mentioned a discount but when I called no mention. Was on hold a long time. Have stopped in before and no one there to wait on you. Very slow or nonexistent service.Joe K. | First Impressions
Rob, as always, is solid gold. Patty is a good communicator and helped facilitate the process seamlessly.Mark B. | First Impressions
My online reservation wasnt what i expected. (My fault.) I was surprised and very thankful the location was open when I got there on Sunday and the staff was extremely helpful getting it all straightened out. Wonderful on site experience.Stacey M. | Online Move In
Great staff, very friendly & helpful. Trailer return & storage unit rental process was quick & easy.Pamela M. | First Impressions
Customer did not leave a comment.JERRY W. | First Impressions
Friendly and knowledgeable took care of me quickly and I was on my way.Timothy C. | First Impressions
Customer did not leave a comment.Thomas H. | First Impressions
Highly recommend.wanda g. | First Impressions
Customer did not leave a comment.carroll k. | First Impressions
Friendly, Fair, Professional and Accommodating ! You couldn't ask for more.christina v. | First Impressions
Customer did not leave a comment.David M. | First Impressions
Questions answered in a prompt manner.dennis k. | First Impressions
Very efficient and helpfulMICHAEL G. | First Impressions
The two workers we had contact with were friendly and knowledgeable. We were very happy with our experience. The facility is great and easy to maneuver. I feel safe there and able to access my unitDebra S. | First Impressions
Quality customer service. Very personable representative. Made sure I had exactly what I needed before I made any kind of purchase. I am going to enjoy doing business with this particular site.Steven W. | First Impressions
Heath was patient, helpful and efficient. High quality customer service is appreciated.apache behavioral h. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!