Customer Reviews for U-Haul Moving & Storage of Tippecanoe

3286 reviews

1198 E Base Line   San Bernardino, CA 92410
(@ Tippecanoe Av)

(909) 885-4448

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(909) 885-4448

1198 E Base Line
San Bernardino, CA 92410
(@ Tippecanoe Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The people were nice and helpful. Thank you.

Alan H. 
Rating:
1.0

Trailers passenger side brake like and turn signal was non functional guy names Jorge told me to just take it like that as well as after I went to drop it off very rude guy named I believe josue I told Him I was there to drop off and he looked at me and went inside waited for about 50 minutes just for him to unhook me so I could leave aswell as him cussing with his coworker

Jorge S. 
Rating:
5.0

Customer did not leave a comment.

Herman H. 
Rating:
5.0

Customer did not leave a comment.

Rick R. 
Rating:
4.0

The experience was great only problem I had was at the truck had a little grinding noise or rumbling noise but otherwise than that it was great it was clean I liked it the truck it was really can men and I really enjoy being able to use your service and I would definitely recommend it to somebody else but you just got I just got to just check out your truck cuz sometimes it's a little rumbly and I thought that kind of sounds funny but otherwise in that the truck was knew it was nice and it was that was cool you guys didn't bother me or harass me or nothing and I appreciate you guys

CHRISTINA F. 
Rating:
5.0

Everything was great except when I called U-Haul line for help, the hold times were incredibly long.

ROBERT R. 
Rating:
5.0

Great service

Cristina R. 
Rating:
5.0

Customer did not leave a comment.

LINDA E. 
Rating:
5.0

Only that this store was my 3rd I was sent to Service was great but after the reservation was made at one place I was sent somewhere else twice

KIMBERLY W. 
Rating:
1.0

Customer did not leave a comment.

KAREN R. 
Rating:
5.0

Besides the minor issue in picking it up, everything was good

Anita H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

Lauren P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frank K. 
Rating:
5.0

Customer did not leave a comment.

Lenett R. 
Rating:
5.0

You need a razor wire fence to keep your trucks safe from vandals steeling gas from the trucks overnight!

Dana J. 
Rating:
5.0

Customer did not leave a comment.

MARY H. 
Rating:
5.0

Very great customer service really appreciate the employee's help I believe his name is Nestor sosa that's the name on the contract, great guy real good attitude and very helpful.

EDGAR M. 
Rating:
5.0

Deposit requirements should pop-up when reserving.

Gregory D. 
Rating:
5.0

Not question the miles on receipt that were recorded by employee.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA K. 
Rating:
5.0

Customer did not leave a comment.

Juan P. 
Rating:
4.0

Late for pickup and didn't inform us

YAHYA D. 
Rating:
5.0

The truck was clean and got us there and back but I think the shocks need to be replaced..didn't matter how small a bump it was the whole truck shook/rocked back and forth and heard loud bangs over bumps

Heidi L. 
Rating:
5.0

Customer did not leave a comment.

CHERYL W. 
Rating:
4.0

Customer did not leave a comment.

Betty H. 
Rating:
5.0

Customer did not leave a comment.

TRENIECE M. 
Rating:
5.0

Customer did not leave a comment.

Melvin R. 
Rating:
5.0

Customer did not leave a comment.

Herman H. 
Rating:
5.0

The team you have working there are awesome. No improvements needed.

Luis B. 
Rating:
5.0

Customer did not leave a comment.

Cristina R. 
Rating:
5.0

The crew at this store are great!

christopher S. 
Rating:
5.0

Customer did not leave a comment.

JESUS V. 
Rating:
5.0

Customer did not leave a comment.

Josefina H. 
Rating:
3.0

I was charged twice and I can't get a hold of no one so I called corporate the lady was absolutely nice but I still can't get a hold of no at the actual store

Ashley C. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
Rating:
5.0

The team at thus Uhaul exceeds expectations. Mike was very kind and knowledgeable. They took amazing care of myself and my family. We will recommend this store to our friends and family. Amazing guest service

EDWINA T. 
Rating:
5.0

Customer did not leave a comment.

Anayah C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LORI R. 
Rating:
1.0

Horrible experience. Customer service reps are completely lost. I felt embarrassed for them. I will never use this location again

David R. 
Rating:
5.0

None

MILDRED S. 
Rating:
5.0

Just keep what your doing.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

VICTOR M. 
Rating:
4.0

clean equipment will be appreciated

VINCENT A. 
Rating:
5.0

Good customer service. To

sonny D. 
Rating:
5.0

Customer did not leave a comment.

Alfonso V. 
Rating:
5.0

Both in h your team was great!!

DEBBIE B. 
Rating:
5.0

Customer did not leave a comment.

EDER M. 
Rating:
5.0

Nonenone

ANTHONY V. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
5.0

Customer did not leave a comment.

Allan B. 
Rating:
4.0

The team did a great job! I loved how easy it was to drop the truck off. I just wanted to get home to enjoy the furniture I had just moved into my home.

ENRIQUE H. 
Rating:
5.0

Customer did not leave a comment.

TASHAWNA W. 
Rating:
4.0

Customer did not leave a comment.

jerry G. 
Rating:
4.0

Haven’t actually moved anything into the storage unit yet, but unit was clean and should be ample size.

Robert M.  |  First Impressions 
Rating:
5.0

The manager was very helpful. Would recommend this place to other people

EDWARD C. 
Rating:
4.0

The truck heater stayed on very uncomfortable

THATTAS C. 
Rating:
5.0

Nothing, everything was quick and smooth! Thanks you for the great service.

MARISSA S. 
Rating:
5.0

Excellent customer service , very friendly and helpful

christina L. 
Rating:
1.0

I've disputed my charge of $378 but haven't received a follow-up. The mile amount was incorrect and there was no follow'up

SUSAN O. 
Rating:
1.0

They were argumentative. Wouldn't handle my business. Sent me to another location, even though they had two cargo vans and one requested

SHANA C. 
Rating:
1.0

They guy handed me the keys and told me what space number the vehicle was didn't. I had to ask him about damages to the vehicle. He just says take pictures. It was the worse uhaul experience. Normally they bring the vehicle to you, not you having to search the lot for the right car. Also, there was one parking spot with a uhaul trailer. The worker was being very lazy about wanting to move the trailer so I could park my car. Will never be back

Rashinda M. 
Rating:
3.0

Besides having to drive 50 miles for the car hauler. The car hauler that I was issued seemed like it hadn't been used in a while. The ratchets on the wheel straps were rusted and had a hard time getting them started. Someone needs to maintain and upgrade the equipment at that facility !!!

Octavio V. 
Rating:
5.0

Fabulous!! Gal at desk was very nice... efficient and friendly. I will use their services next time. Best with all!!

Mariangela G. 
Rating:
4.0

Staff were friendly and was able to help with all the questions. Was able to listening to me complain and said he would report it.

Georgina M. 
Rating:
5.0

Customer did not leave a comment.

Treniece M. 
Rating:
5.0

To three of your main employees in time of need the little things go a long way these three gentlemen gave excellent service and I will be back thank you so much Tippecanoe location locsterr

Latanya W. 
Rating:
5.0

Great service

RONALD F T. 
Rating:
5.0

Customer did not leave a comment.

Shavette P. 
Rating:
5.0

Customer did not leave a comment.

Lamika L. 
Rating:
3.0

The staff was great, equipment was clean, and the location was spacious. Yet outside of Uhaul's control was the road construction happening on Baseline as it made it difficult to get into and out of the entry way.

christopher M. 
Rating:
5.0

Customer did not leave a comment.

FRANK C. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

WESLEY P. 
Rating:
4.0

Customer did not leave a comment.

Dalia M. 
Rating:
3.0

I reserved a 3 to 4 bedroom uhaul. When I got there they say I only reserved a 10' I couldn't fit all my stuff in the truck. I had to make 2 trip. There for I was charge extra for mileage. I'm really upset cause I reserved a bigger truck.

Angie Y. 
Rating:
5.0

Very knowledgeable and courteous

David F. 
Rating:
3.0

The truck smelled very strongly of Marijuana, the previous customers rental agreement was on the floor, the spare tire was flat and thrown in the bed of the truck with pieces of the jack. It was very clear that the truck wasn't cleaned at all before I picked it up, which isn't great during a global pandemic.

ALLEN S. 
Rating:
5.0

N'A

TONY W. 
Rating:
4.0

I have been renting the pickups once a month for about 5 years now to deliver 3 pallets of food to the needy. I have never had a bad experiance from reservations to picking up to droping off. The team has made my experiance easy. Thank you, E. Martinez

Everett M. 
Rating:
5.0

Customer did not leave a comment.

Larry A. 
Rating:
5.0

Miguel Amaya Jr. assisted me in all my transactions and he was a pleasure to work with, if he's not the store manager he should be!

Cindy J. 
Rating:
5.0

I was always treated with the upmost care and respect by Mr. Angel N and the staff. I will miss you guys too...

Joyce P.  |  Overall Experience 
Rating:
1.0

Stop false advertisement! Your website states, “$50 Reservation Guarantee”. Our reservation agreement was NOT honored by you! But yet the $50 reimbursement has to go through an approval process. We were told that this guarantee is based on availability. Your website did Not state that! Bait and switch???

Brian M. 
Rating:
2.0

1. Uhaul changed the pick up location of the equipment with no email or text which were the ways I chose to receive any notifications. 2. The Uhaul at 1198 E Baseline was involved in an accident with a fire which was not the fault of that store but once again there was no notification from Uhaul on how or where to return my trailer. I called Uhaul but was on hold longer than it took took me to drive to another Uhaul and get the equipment returned. The company should have a way to notify customers of such incidents as the the store I returned the equipment to knew about the incident and was expecting me to bring the trailer there.

Travis W. 
Rating:
5.0

Checking in and return as well was fast..customer service was professional, friendly and very efficient..

Pat F. 
Rating:
5.0

There were two guys working in the store. One checked me in, and the other checked me out after returning the truck. Their customer service was absolutely awesome! I was a single woman renting a truck and moving furniture all by myself. They made sure I had exactly what I needed to get my job done without going over or under. Check out was smooth and fast. These guys were great!

Angelia W. 
Rating:
3.0

Customer did not leave a comment.

CHARLES B. 
Rating:
3.0

Customer did not leave a comment.

John C. 
Rating:
4.0

thanks

EUGENE F. 
Rating:
4.0

The truck had a torn wiper blade. The other wiper wasn't much better. It was dirty like most of the trucks I rent from Uhaul are. I usually spend a half and hour cleaning the inside and the windshield etc. Also, I rented a 10' truck about a month ago and it had a bad headlight.

david G. 
Rating:
5.0

Good Service!

Bartreese S. 
Rating:
4.0

Customer did not leave a comment.

Albert J. 
Rating:
4.0

Forgot to get a Dolly and pads I requested.

Roy C. 
Rating:
4.0

My reservation was moved last minute to this location which was a major problem for me. Uhaul can't have people making reservations online and then experience these kind of last minute snafus.

Nathanael B. 
Rating:
5.0

No better service

Jerome J. 
Rating:
5.0

More counter help.

George K. 
Rating:
3.0

The instrument light on the dashboard for the tire pressure was on, I mentioned it to the clerk that it would be taken care of...however, if that is the case, why was it on when I rented it? Was it not mentioned prior to my renting the truck? Isn't this something that should had been caught prior to? Please confirm

ROBERT B. 
Rating:
4.0

U Haul closed at 7 dropped off trailer around 7;30 on due date but still got charged for an extra day

Raul P. 
Rating:
5.0

Excellent customer service

Larry H. 
Rating:
5.0

Excellent Great customer service Very knowledgeable Thank You

Daniel H. 
Rating:
3.0

Area outside the gate to storage was really dirty and shouts of filth. Also we could not get our furniture into the unit dedicated to us. Way too small and our furniture wouldn’t go through the doors so we had to go with public storage.

Donald H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Una M.  |  First Impressions 
Rating:
5.0

Keep up the good work

Stanley W.  |  First Impressions 
Rating:
5.0

Outside storage facilities filty whit junk and trash city doesn't do anything about it .manager has to clean which he doesn't always have time. Corporate should address this with city its not on uhaul property. The pile of junk is dump every week makes the facility look dirty and unsafe

frank n.  |  Overall Experience 
Rating:
5.0

Great customer service I felt welcome

tiffany e.  |  First Impressions 
Rating:
5.0

The manager was excellent. He went out of his way to help me and got great results for me he is the right man for the the job.. His name is Angel Navarro

frank n.  |  First Impressions 
Rating:
2.0

The staff was excellent just don't like the facility setup. When I called about a drive up on the outside that's what I expected. I didn't want to be crammed in and having to go inside.

Shanita B.  |  First Impressions 
Rating:
5.0

This storage uhaul was one of the best experiences my family and I have had. They are so customer service oriented! Angel Navarro was so helpful in my transition into another state!!

Angelina N.  |  First Impressions 
Rating:
5.0

Professional team. Helpful, friendly and well organized! Didn’t have to stand around waiting, truck was ready to go quickly. Thank you!

Cynthia R.  |  Overall Experience 
Rating:
5.0

The team here is professional and friendly. I had a last minute dilemma finding a storage place, and this site was great! Set me up with a new storage unit in no time flat! Great experience!

Cynthia R.  |  First Impressions 
Rating:
3.0

Outside around the U-haul facility was not clean never the storage where I had to enter.

Hawan C.  |  Overall Experience 
Rating:
5.0

Thankful for their oromot service.

Felica S.  |  First Impressions 
Rating:
4.0

The manager at this branch was very helpful.

REGINALD N.  |  First Impressions 
Rating:
1.0

When I booked they said it would be easy access on the street. At the location they gave me an unit inside the building. They had four truck parked in front. It was 100f on this day.

Eris S.  |  First Impressions 
Rating:
5.0

I had a very very good experience at U-Haul. The staff was friendly and very professional. The general manager Mr Angel Navarro expressed concern and care about my storage needs.

Joyce P.  |  First Impressions 
Rating:
5.0

Thanks for helping

Lidia F.  |  First Impressions 
Rating:
5.0

David was very helpful, easy to talk to and knowledgeable.

branden t.  |  First Impressions 
Rating:
3.0

Do I get prorated for moving out early?

DEBRA N.  |  Overall Experience 
Rating:
5.0

I called other places and they didn’t have what I need it I called this place and they helped me right away and not only that they gaved me one month of free storage this is why I am giving them a 5

VERONICA C.  |  First Impressions 
Rating:
5.0

Customer service was GREAT! Everyone has been so helpful, the truck ran amazingly and is actually very simple to drive. The only issue was it does go through a lot of gas, but lucky takes regular.

Anastacia S.  |  First Impressions 
Rating:
4.0

Courteous, helpfiul

Kevin B.  |  First Impressions 
Rating:
1.0

The storage is located on another block and the office cannot be accessed. The driveway of the storage area is littered with leftover items and have been there since I moved my things in.

Todd S.  |  Overall Experience 
Rating:
5.0

Quick and helpful customer service. E-Z Check In. Well organized facility. Polite management and employees.

Thomas Q.  |  Reservation 
Rating:
5.0

So for the last 2 weeks I have changed my moving date 4 times due to all the mishaps in selling this house each time customer service has been wonderful thank you! !!!

Suzanne P.  |  Reservation 
Rating:
3.0

I would only refer a friend because of Daniel the manager. We had issues, he listened was kind and corrected them. My experience has been horrible with Uhaul. It was nice to end on a good note.

CYNTHIA B.  |  Overall Experience 
Rating:
1.0

Threatening to place a lien on my property after I've already moved out was rude.

Paul S.  |  Overall Experience 
Rating:
4.0

Met all my needs.

MARGARET B.  |  Overall Experience 
No reviews have been submitted for this location.

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