Customer Reviews for U-Haul Moving & Storage of Tippecanoe

3,683 reviews

1198 E Base Line   San Bernardino, CA 92410
(@ Tippecanoe Av)

(909) 885-4448

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(909) 885-4448

1198 E Base Line
San Bernardino, CA 92410
(@ Tippecanoe Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Julio Cesar G. 
Rating:
5.0

Customer service gentleman in San Bernardino was awesome he was very friendly and helpful. Stephanie in the Murrieta office toobwas very helpful and friendly.

Candis S. 
Rating:
5.0

El manager fue muy profesional y amable. Excelente servicio.

ODALIS Z.  |  First Impressions 
Rating:
3.0

The staff was friendly, equipment was clean. The location was very dirty outside. There was trash everywhere, from the dumpster. There wasn't enough parking so people were just parking in it. The staff was courteous and so helpful. They were very busy and need an extra person there to just help clean the outside areas. The homeless people make a huge mess which makes the outside look so trashy.

Linette F. 
Rating:
5.0

Customer did not leave a comment.

JOHN N. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
1.0

The guy that helped me discriminate me and stereotype me and judge a book by its cover I don't know if he was racist but he told me that he doesn't take no prepaid debit cards like if I was going to use one but maybe cause I'm Mexican and have tattoos he figure I was going pay with a visa prepaid card but he definitely made me feel like he was discriminating me cause of the way I look or maybe he was racist but I have over $3000 dollars and a regular debit card from US bank with my name I payed for 100 miles and he said that was the policy and took a picture of me with his personal phone like if I was going steal the U-Haul

Ricardo P. 
Rating:
2.0

i

sergiodelgadillo D. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Angel was very helpful and knowledgeable. He greeted us with a smile and made the entire experience perfect 🤩 s

patricia M. 
Rating:
3.0

It was in a scary area. Lots of homeless and druggies around.

Krista M. 
Rating:
5.0

Away am. new. on the storage part l hope l will like it .

Sesan I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SYLVESTER S. 
Rating:
5.0

N/A

Joseph R. 
Rating:
4.0

Customer did not leave a comment.

jazmine B. 
Rating:
5.0

Your service staff were all cool! Thanks for the great service and price

Gareth N. 
Rating:
5.0

Excellent customer service!

Juan P. 
Rating:
5.0

Staff was very friendly and extremely helpful.

David R. 
Rating:
5.0

Customer did not leave a comment.

Shelby R. 
Rating:
5.0

Customer did not leave a comment.

Ray B. 
Rating:
5.0

Trust me this is the best U-Haul I've ever used great customer

Virginia D. 
Rating:
5.0

Customer did not leave a comment.

alvin S. 
Rating:
4.0

Customer did not leave a comment.

Larry L. 
Rating:
4.0

Customer did not leave a comment.

Krystal S. 
Rating:
2.0

Customers are expected to make it straight to a gas station because they keep the vehicles gas tank on empty!! Made it to gas station and tank had a hole in it so my gas went all to the ground!! Alexander DID help out by giving us a bigger truck with gas and no worries of putting gas in it at all!!! Basically gas was free! Started terrible but ended okay!

Kalugi S. 
Rating:
3.0

The tire was flat. I don't know when exactly that occurred. And I thought that if you pay for a uhaul you get it for a total of 24 hrs.and bring it back the next day after that at the time you picked it up at. I feel like I'm being over charged.

Contessa C. 
Rating:
5.0

Customer did not leave a comment.

Fred W. 
Rating:
5.0

Cargo van needed to be cleaned, it had lots of hair. The worker was very nice and did it. The tire pressure indicator stayed on. The van worked great.

JAMES F. 
Rating:
2.0

the truck we rented smelt like PEEE!!!!! EWW The sun visor fail apart while driving. the smell was the worse It was like bathrooms at the beach yuck! however, the men at the location were very helpful and positive to work with. Especially the assist manager. Don't recall his name, but i remember him telling me he has been there for the last 4 years.

Singrid S. 
Rating:
2.0

The location was good, but I was told my rental would be at .29c per mile and I saw that my receipt was nearly .80c. Basically, the woman on the phone quoted me around $130 and it was almost double that.

daniel S. 
Rating:
3.0

first, if when making a reservation on your website and you pick your preferred location of pick up, if that is not available then I should be notified immediately, then, not when I am 3 or 4 days passed when I made the reservation. The movers that I hired thru your website to help my wife with loading and unloading did not deliver. In fact the first group hired does not even work with UHaul. Why are they listed there? After the 3rd attempt I was able to find a company who would pick up the UBox in San Bernardino and take it to Crestline, load and take it back to San Bernardino,. I spent over 3 hours on 2 days waiting to talk to someone about the moving help and the location after I made the reservation. My Sister-in-law passed away in California, my wife was there, I made the reservation from Tennessee. Having to call because a text message told me to call to confirm my reservation only to be on the phone for over an hour is ludicrous. Having moving help on your website only to find out 3 days later after the reservation was confirmed that they do not work with UHaul at all is ludicrous. Having to go to a 2nd website (movinghelp.com) to fix something that should have been flagged on your website is ludicrous. This experience during the loss of my sister-in-law was made worse because of the headache that we encountered with working with you this time.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Keith V. 
Rating:
5.0

All was GREAT.

DAVID A. 
Rating:
5.0

All three Rep's - the guy at desk, the guy hooking up trailer and the guy I dealt with on my return were excellent!!!!

Robert L. 
Rating:
5.0

Friendly owner! ❤️

Craig L. 
Rating:
5.0

Best fast uhaul don't make you wait for hours very kind

Zinamarie J. 
Rating:
5.0

Thank you for everything

Mareci C. 
Rating:
5.0

Customer service was great I've been there twice. Never had an issue.

Isaac Y. 
Rating:
3.0

Only one staff available. 4 customers waiting. Vehicle paperwork said 1/4 fuel amount when actually physical reading was EMPTY!

LEWIS H. 
Rating:
2.0

I filled out everything online, made payment online, then HAD to do it ALL over when in the store, including giving a Separate Phone number for someone ELSE, NOT me. This is Rude, Inefficient, and a Gross Violation of Privacy and Obvious attempt to gather phone numbers to make spam calls to. Totally unprofessional and inappropriate. The truck worked fine, which is what they actually should be doing.

Eric A. 
Rating:
5.0

Customer did not leave a comment.

Monique L. 
Rating:
5.0

Customer did not leave a comment.

Alesha P. 
Rating:
4.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Had a problem with the rental. But the outstanding staff at this location took very good care of us! Excellent customer service!!

Antoinette P. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

Fernando C. 
Rating:
4.0

My phone died so I was not able to update the gas and current photos of the truck. I was able to take pictures before my phone died. I just don't want to get charged for gas.

DEVONE M. 
Rating:
5.0

Very professional service

Jennifer L. 
Rating:
4.0

Customer did not leave a comment.

Armando C. 
Rating:
5.0

Customer did not leave a comment.

Alejandro C. 
Rating:
5.0

Customer did not leave a comment.

Delmy D. 
Rating:
5.0

None

FRANKIE M. 
Rating:
4.0

Fine Job

danny M. 
Rating:
5.0

Come give us location quite a few times renting trailers and I've never had a problem and they're very cool people and they help you get everything you need done just make sure that you have the right hitch ball the right connections cuz otherwise they will have the stuff that you can buy but it might be cheaper to buy it somewhere else

lonna E. 
Rating:
4.0

Service was great

Frank T. 
Rating:
5.0

Customer did not leave a comment.

Monique S. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Everything was great

michelle M. 
Rating:
5.0

Continue to do what ur. Doing great customer service

Ricky J. 
Rating:
5.0

Customer did not leave a comment.

Victoria A. 
Rating:
5.0

Bueno todo estubo muy bien los empleados fueron muy amables !!

JUAN Z. 
Rating:
5.0

Put more gas in the truck. It was very close to empty. Overall great service.

Benjamin D. 
Rating:
1.0

Maybe you can make sure that you're carrying the items that are reserved. Rude employees. Lack of service

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Javier T. 
Rating:
5.0

Good Job!

Bartreese S. 
Rating:
4.0

Ensure the rented vehicle is full with gas. This way the customer don't have to waste rental time going for (cheapest) gas across town.

Don N. 
Rating:
5.0

I will from now on recommend this business and location. The staff were very nice and were quick at helping me with EVERYTHING I needed. Thank you all and good job on your customer skills!

Dianna B. 
Rating:
4.0

Very fast service

Marlene H. 
Rating:
3.0

Customer service was excellent when I went in, however I was overcharged and have not received any feedback as to why. I was told I had the vehicle for 24hrs upon picking up at 9am I returned the vehicle the same night at 11pm but I was charged for 2 days and i dont think that is fair

Christina R. 
Rating:
5.0

Manager Angel was very accommodating, helpful, and customer oriented. He and his staff were very professional, courteous, friendly, and helpful. Thanx for great service. Ed Kaisershot.

Edward K.  |  Overall Experience 
Rating:
5.0

Really helpful and apologetic for truck I was given

Antonio R. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

This was one of the cleanest stores I've been in!! Great customer service! Kudos to the owner who processed my transaction! He was awesome! Return was super seamless, no issues! Highly recommend!!

Tracie R. 
Rating:
3.0

The employees were very polite and kind . They answered all my questions . My experience was excellent with the employees. Word of mouth is the best ever advertising . I will recommend this place. Keep up the good work.

randy S. 
Rating:
3.0

Customer did not leave a comment.

Eduardo C. 
Rating:
5.0

Leak in tire, but manager gave me a good discount. It showed me customer service is still here. Thank you!

Clifton L. 
Rating:
2.0

Don't rent trucks or equipment with a 1/16th tank of gas

Greg L. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Alfonso` L. 
Rating:
5.0

Customer did not leave a comment.

Manny V. 
Rating:
5.0

Customer did not leave a comment.

Jorge U. 
Rating:
3.0

My rental was sched as 24/7 it was changed by someone to hand pickup. I waited an hour for office to open to get my truck. I had also ordered 2 hand trucks they did not have. Their comment was “we don't always have what's ordered!!!! This not only cost me my 4 workers waiting at my house for an hour but also inefficiencies in try to move without my 2 hand trucks!! Very frustrated! The truck I picked up up stunk of cigarette and pot trash was on the drivers seat. The mileage recorded on paper work didn't match on my truck… the office staff said no big deal this just happens… would not choose to return to this location!

Kevin D. 
Rating:
5.0

Vehicles need to go thru overhaul Maintenance

Craig K. 
Rating:
5.0

Customer did not leave a comment.

EVERETT M. 
Rating:
5.0

Customer did not leave a comment.

Jesus S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesus S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge U. 
Rating:
5.0

Straps were frayed on both sides and the right tail light LED bulb worked but partially Tapped on light to get it fully functional It definitely needs to be replaced

Steve E. 
Rating:
4.0

Thank you

June R. 
Rating:
3.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Excelente 👌

Margarita C. 
Rating:
5.0

Customer did not leave a comment.

auvilau R. 
Rating:
5.0

Customer did not leave a comment.

Fredric N. 
Rating:
5.0

When it came to my bill they charged me three different times three different payments and I didn't agree with that I don't need anyone ripping me off instead of the money so when was supposed to get back to me and they never did 909-659-3835

Ava P. 
Rating:
4.0

Customer did not leave a comment.

Gerald C. 
Rating:
5.0

Exceptional customer service!

Jasmine W. 
Rating:
5.0

Clean the interior. I threw out rotting bag of take-out food from behind the seat. The reciept was on the bag. It had been in the truck for 5 days. NASTY!!!

Jeffrey C. 
Rating:
3.0

Make sure you have all the parts needed to rent your equipment. We had to go to another store to get the plug to make the brake lights work. It was in the opposite direction we were going. Taking extra to one and gas. It was quite an inconvenience.

Carol W. 
Rating:
1.0

Customer did not leave a comment.

Luis H. 
Rating:
4.0

Customer did not leave a comment.

Clifton L. 
Rating:
4.0

Friendly and professional staff.

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

Binhyen T. 
Rating:
2.0

I had to call several different times for them to get me the right storage every time they said that I had a unit I would call to confirm and they said that it was canceled and they move me to a different location my price started at $114 monthly then they said that that’s just a regular quote that they give people and that the 7 x 10 that they told me was not one that would be available even though that’s what they quoted me and told me that they were giving me just to have my prices be 100 and $44 plus insurance and taxes monthly forcing me to buy a bigger storage very unhappy very satisfied

Carlyn P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arturo R. 
Rating:
3.0

Customer did not leave a comment.

Maurice R. 
Rating:
4.0

Great customer service

Alexander K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

CASEY Z.  |  First Impressions 
Rating:
4.0

I was charged another $100 that i’ll have to call and see why for, but for some reason when I booked a one-way trip something happened where the reservation said I had to return the truck back to the same facility I got it from, 8 hours away from my travel distance. Also, the storage reservation I had also booked at the same time was lost in the system despite me having an order number. A little stressful to deal with the morning of returning the vehicle. The employee there though was very nice and was able to fix my situation quickly, and a prior phone call was made to fix the storage issue with the team on the phone lines. Thanks to the problem solvers

Hannah R.  |  First Impressions 
Rating:
4.0

It was ok but the hours of business

anthony m.  |  First Impressions 
Rating:
5.0

Excellent customer service

Macawi M.  |  First Impressions 
Rating:
5.0

Angel and his team are one of the best businesses I have had an experience with that are professional and friendly. Over 2 years of having a hardship due to Covid and work he has been very easy to work with and easy to speak with. He had made himself available to handle all issues and concerns. Thank you to his team for amazing professionalism and being helpful!!!

Angelina N.  |  Overall Experience 
Rating:
5.0

Angel, the manager, was very welcoming, courteous, respectful, helpful, patient, detailed, accommodating, and customer oriented. I'm disabled and a senior person. He helped me and made it as easy for me as possible to get settled in to the storage room. Thanks for service! I appreciated that. Ed Kaisershot

Edward K.  |  First Impressions 
Rating:
5.0

I have rented previously as well.the staff is always nice and professional.I wouldnt choose any other place for my rental or moving needs.

SHARAE M.  |  First Impressions 
Rating:
3.0

The storage area is too small for people to move back and forth it should be big enough so you can move your furniture around to get into the storage.

Perry G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tytiana Chardonnay N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jesseka B.  |  Overall Experience 
Rating:
5.0

My experience was excellent Alexander was very Cooperative,Understanding,Patient bery helpful and very kind and respectful I give him a 5 star/ Above excellent job.. thank you

krystallee c.  |  First Impressions 
Rating:
5.0

Great, friendly workers made the move super easy

Igor P.  |  First Impressions 
Rating:
5.0

good customer service

Alexander K.  |  First Impressions 
Rating:
4.0

I rented s truck off D street. That restroom is a pig sty. Totally disgusting I rented a unit off tippacanoe, staff was great. Telephone rep who set up this reservation is a nincompoop. Booked a wrong unit, and badmouthed the company.

JO ANNE S.  |  First Impressions 
Rating:
5.0

Anthony was very helpful and attentive!

Shannon W.  |  First Impressions 
Rating:
4.0

Price have risen to much and renting a truck to bring my storage items to bring to new home in Georgia. I have been a loyal customer for over 6 years.

JUDY R.  |  First Impressions 
Rating:
5.0

Your staff was wonderful the gentlemen that were there they were very helpful And I would definitely recommend this location to any of my friends in your area

Marti A.  |  First Impressions 
Rating:
5.0

Very professional and friendly

darlyne y.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kenneth T.  |  Overall Experience 
Rating:
5.0

Angel is just a fantastic manager he helped me with all my needs.whatever I needed.great customer service

Katherine D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

theodore r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

theresa m.  |  Overall Experience 
Rating:
5.0

Great customer service! I will recommend this company to anyone.

JAMEELAH P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anayah C.  |  Overall Experience 
Rating:
4.0

Haven’t actually moved anything into the storage unit yet, but unit was clean and should be ample size.

Robert M.  |  First Impressions 
Rating:
5.0

I was always treated with the upmost care and respect by Mr. Angel N and the staff. I will miss you guys too...

Joyce P.  |  Overall Experience 
Rating:
3.0

Area outside the gate to storage was really dirty and shouts of filth. Also we could not get our furniture into the unit dedicated to us. Way too small and our furniture wouldn’t go through the doors so we had to go with public storage.

Donald H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Una M.  |  First Impressions 
Rating:
5.0

Keep up the good work

Stanley W.  |  First Impressions 
Rating:
5.0

Outside storage facilities filty whit junk and trash city doesn't do anything about it .manager has to clean which he doesn't always have time. Corporate should address this with city its not on uhaul property. The pile of junk is dump every week makes the facility look dirty and unsafe

frank n.  |  Overall Experience 
Rating:
5.0

Great customer service I felt welcome

tiffany e.  |  First Impressions 
Rating:
5.0

The manager was excellent. He went out of his way to help me and got great results for me he is the right man for the the job.. His name is Angel Navarro

frank n.  |  First Impressions 
Rating:
2.0

The staff was excellent just don't like the facility setup. When I called about a drive up on the outside that's what I expected. I didn't want to be crammed in and having to go inside.

Shanita B.  |  First Impressions 
Rating:
5.0

This storage uhaul was one of the best experiences my family and I have had. They are so customer service oriented! Angel Navarro was so helpful in my transition into another state!!

Angelina N.  |  First Impressions 
Rating:
5.0

Professional team. Helpful, friendly and well organized! Didn’t have to stand around waiting, truck was ready to go quickly. Thank you!

Cynthia R.  |  Overall Experience 
Rating:
5.0

The team here is professional and friendly. I had a last minute dilemma finding a storage place, and this site was great! Set me up with a new storage unit in no time flat! Great experience!

Cynthia R.  |  First Impressions 
Rating:
3.0

Outside around the U-haul facility was not clean never the storage where I had to enter.

Hawan C.  |  Overall Experience 
Rating:
5.0

Thankful for their oromot service.

Felica S.  |  First Impressions 
Rating:
4.0

The manager at this branch was very helpful.

REGINALD N.  |  First Impressions 
Rating:
1.0

When I booked they said it would be easy access on the street. At the location they gave me an unit inside the building. They had four truck parked in front. It was 100f on this day.

Eris S.  |  First Impressions 
Rating:
5.0

I had a very very good experience at U-Haul. The staff was friendly and very professional. The general manager Mr Angel Navarro expressed concern and care about my storage needs.

Joyce P.  |  First Impressions 
Rating:
5.0

Thanks for helping

Lidia F.  |  First Impressions 
Rating:
5.0

David was very helpful, easy to talk to and knowledgeable.

branden t.  |  First Impressions 
Rating:
3.0

Do I get prorated for moving out early?

DEBRA N.  |  Overall Experience 
Rating:
5.0

I called other places and they didn’t have what I need it I called this place and they helped me right away and not only that they gaved me one month of free storage this is why I am giving them a 5

VERONICA C.  |  First Impressions 
Rating:
5.0

Customer service was GREAT! Everyone has been so helpful, the truck ran amazingly and is actually very simple to drive. The only issue was it does go through a lot of gas, but lucky takes regular.

Anastacia S.  |  First Impressions 
Rating:
4.0

Courteous, helpfiul

Kevin B.  |  First Impressions 
Rating:
1.0

The storage is located on another block and the office cannot be accessed. The driveway of the storage area is littered with leftover items and have been there since I moved my things in.

Todd S.  |  Overall Experience 
Rating:
5.0

Quick and helpful customer service. E-Z Check In. Well organized facility. Polite management and employees.

Thomas Q.  |  Reservation 
Rating:
5.0

So for the last 2 weeks I have changed my moving date 4 times due to all the mishaps in selling this house each time customer service has been wonderful thank you! !!!

Suzanne P.  |  Reservation 
Rating:
3.0

I would only refer a friend because of Daniel the manager. We had issues, he listened was kind and corrected them. My experience has been horrible with Uhaul. It was nice to end on a good note.

CYNTHIA B.  |  Overall Experience 
Rating:
1.0

Threatening to place a lien on my property after I've already moved out was rude.

Paul S.  |  Overall Experience 
Rating:
4.0

Met all my needs.

MARGARET B.  |  Overall Experience 
No reviews have been submitted for this location.

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