Customer Reviews for U-Haul Moving & Storage of Tonawanda

4,290 reviews

2843 Kenmore Ave   Tonawanda, NY 14150
(On old Kenmore Ave; Between Sheridan Dr and Grand Island Blvd)

(716) 874-6720

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(716) 874-6720

2843 Kenmore Ave
Tonawanda, NY 14150
(On old Kenmore Ave; Between Sheridan Dr and Grand Island Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

JEFF S. 
Rating:
4.0

The guys in the store were very helpful and friendly!

Dan M. 
Rating:
4.0

Customer did not leave a comment.

Charleene A. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Staff was very professional. Hooked up trailer and checked lights.

Craig C. 
Rating:
5.0

Online you should have what ball hitch is required for each trailer.

david A. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

Nick F. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
4.0

Customer did not leave a comment.

Jean H. 
Rating:
5.0

Customer did not leave a comment.

Bill L. 
Rating:
4.0

Customer did not leave a comment.

WJIII M. 
Rating:
5.0

Customer did not leave a comment.

John Y. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
1.0

I was charged an extra 65 dollars! I had my uhaul back in time within my mileage! This is ridiculous! I'll never ever use uhaul again!

Raechelle W. 
Rating:
5.0

The customer care was up and above what I had expected. The men were courteous and helpful to make sure my rental went well.

THOMASJOHN S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

dave H. 
Rating:
4.0

Well I noticed that I was charged extra for extra mileage which is wrong. I received a phone call to verify my rental and was informed that my pickup point had been changed by 20 miles away which is exactly the amount of extra mileage I was charged, so that was very upsetting!

William E. 
Rating:
5.0

Customer did not leave a comment.

Nikola B. 
Rating:
5.0

The passenger mirror was loose so I had to tighten it up with an allen wrench. Otherwise the rental was excellent!

Thomas W. 
Rating:
4.0

Very Happy with the solid level of customer service from the people I engaged with. Knowledgeable and efficient.

Timothy Z. 
Rating:
5.0

Great location, excellent staff.

Matthew E. 
Rating:
5.0

Great hospitality at this location ! Quick and easy. Can't forget informative staff! Way to go

Michael T. 
Rating:
5.0

Angel and the other gentleman were both very helpful and friendly

Mary M. 
Rating:
5.0

Team work.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Holly K. 
Rating:
3.0

the guy working there was busy, but great. He was alone and did a good job getting me on the road.. The pickup truck I drove for 350 miles was filthy ..I stopped and bought some wipes to clean the sticky steering wheel and interior door handles... The windshield looked like someone sneezed on it a few times a week ago.... need to hire someone to clean these vehicles out, the windows and vacuum them out once in a while. Average rating because that's how they all look when I rent them.

christopher D. 
Rating:
5.0

Customer did not leave a comment.

LUCY R. 
Rating:
3.0

Why did my cost double? I returned the truck with more gas than received it.

Debra P. 
Rating:
5.0

They were super easy to work with!! We actually had a great time with having them help us. They handled out personal items beautifully, super personable, and trustworthy. I would use their services and recommend them to someone else!! 🥰

Lindsey G. 
Rating:
5.0

No improvements needed. I had an excellent experience.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Linda T. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

Staff was super helpful and professional, even on a busy Saturday afternoon. Thanks guys!

Russell G. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

contract took 4 iterations

Chris M. 
Rating:
5.0

I have rented several times from this location and have always had outstanding customer service and well-maintained equipment.

Jaime P. 
Rating:
4.0

The representative that took care of me was exceptionally personable. His customer service skills are great. You should be proud to have him as an employee

Pamela L. 
Rating:
4.0

Trailer was quite dirty. It could have used a sweeping.

John D. 
Rating:
5.0

Jaquan and Eddie were the BEST team members! They provided excellent customer service and helped us plan a safe, efficient, and cost-sensitive trip across country! I appreciate their support and guidance.

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy H. 
Rating:
5.0

Eddie was very easy to work with and through .. he made the process very easy .. thanks Eddie great job working with you

Ron O. 
Rating:
5.0

Customer did not leave a comment.

Joanne B. 
Rating:
4.0

Propane discount with rental

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Sandra S. 
Rating:
4.0

on-line reservations, easy. In-store assistance informative & helpful. Customer Service friendly and professional.

Sherrill Q. 
Rating:
3.0

I ordered a 26' truck 4 or 5 days early got confirmation email for equipment and location. A little later I got an email changing my pickup location further away. I called since it's a dollar a Mile charge I wanted to see what cam be done, the store told me that the 585 dispatch number can discount the service etc and had me call them which I did. I spoke with the dispatch office they said nothing could be done and the location lied to me however while we were on the phone they had a 26' truck cancel and I was now all set at the original location with everything. On moving day I went to the location they told me that I have a 20' truck saved and not a 26'... we were not happy it wasn't what we reserved and were about to walk away when the manager then lowered the milage cost ( wich the dispatch said wasn't possible). While loading the truck the handle on the door got stuck inside the top of tge truck not allowing the door to close so I had to call roadside assistance. They told me that I had to fix the truck ( I didn't know that I worked for Uhaul) and sent me a video to do so. I ended up wasting almost an hour of time where everyone was sitting around waiting 11 people doing nothing, labor isn't cheap. After we fixed the truck ourselves everything else seemed to be..OK... luckily the Check engine light came on when I arrived at the Uhaul drop off location.

Dawn C. 
Rating:
5.0

Everything went well. Julio and Eddie had the truck and paperwork all ready for an easy pickup.

Dr. Gerard W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan R. 
Rating:
4.0

Customer did not leave a comment.

WJIII M. 
Rating:
5.0

NA

Wayne H. 
Rating:
4.0

Customer did not leave a comment.

Scott M. 
Rating:
3.0

The staff could care less. Nothing for the truck was explained they just brought it to the front and handed off the keys. Said they would email a receipt and I never got it. Had to call the call center to get one.

Caitlyn C. 
Rating:
5.0

Everyone was very accommodating A+

Dean J.  |  First Impressions 
Rating:
5.0

The service was outstanding and there were smiles all around. What a difference from 2 years ago!

Fahim M. 
Rating:
1.0

Customer did not leave a comment.

CHRISTINE S. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
1.0

Told me it was at full tank of gas and it wasn't it was under a half of a tank

Jerry P. 
Rating:
5.0

Customer did not leave a comment.

Alicia B. 
Rating:
5.0

Again, Julio and Eddie took very good care of us, having all the paperwork done (Julio) and the truck clean and ready to go (Eddie) It is absolutely enjoyable to work with these enjoyable personalities. Because of our recurring rentals, these guys have become friends.

Dr. Gerard W. 
Rating:
2.0

I don't know why it takes 30 minutes to get cashed out to rent a trailer when you fill all the information out online.. Also the app sucks when you return your rental. There was 8 people in line which is easily an hour and a 1/2 wait so I dropped the trailer off and logged in to your website and it doesn't even give me an option to return it it should be super simple. There should be a huge icon that says return rental rental click on it and done. It's ridiculous how It took me 4 tries on the website 3 phone calls I got kicked off the phone call twice then they called back I wasn't able to answer. So literally I left the trailer there and took a picture of it and hoped for the best.. It's a ridiculous system after all of these years I don't know how you guys manage to still screw it up.

Carl K. 
Rating:
4.0

The truck had multiple scratches on it. Also the truck did not drive smoothly at all and had a leak on the back right corner that damaged furniture that was inside the trailer. The people working at the pick up location had great customer service but the truck was horrible

George S. 
Rating:
5.0

The van was ready, all the paperwork was ready upon rental and the return was very easy. Julio and Angel are both personable and knowledgeable, and very helpful. Eddie, the yard person, is very friendly and helpful. Very easy transaction.

G JR W. 
Rating:
5.0

Excellent! And friendly

Christin D. 
Rating:
5.0

Customer did not leave a comment.

Shirlee C. 
Rating:
1.0

How do you go ahead and, after have me sign for $0.29 / mile and then try and FLAT RATE 100 miles at $79? This is false advertising and honestly am really disappointed with excessive withdrawls from my account for a toll that you are on route of. Not only that but you had already overcharged me to begin with, and a month later you are still adding charges? Do not use Uhaul. And If you must, take pictures & video. Before and Upon starting the vehicle. By far the most absurd experience I've ever had.Conspiracy to changing his name while sending me 4 different contract receipts. All with over 100 less miles than I had started with. Their contact forms don't work either. Seeing as I sent an email out days after this happened. That was Feb 4th.

Miguel A. 
Rating:
4.0

I always deal with my rental needs at this site as they are most professional.

Leona C. 
Rating:
5.0

Customer did not leave a comment.

Yvette S. 
Rating:
5.0

Customer did not leave a comment.

EDWARDMICHAEL B. 
Rating:
5.0

Very helpful and kind!

Brianna W. 
Rating:
4.0

Customer did not leave a comment.

EDWARDFRANCIS L. 
Rating:
5.0

Customer did not leave a comment.

PATRICKJOSEPH M. 
Rating:
4.0

Nothing needed

Josephine C. 
Rating:
3.0

Made the reservation, got to the place and the truck was double booked. Called U-Haul and they sent me to a second place. This place was closed. Couldn't use mobile check in since there was no keys in the lock box. The next day they they sent me to third place and finally got a truck. They told me they were giving me a free upgrade and $50 bucks off. Didn't get either at that time. Called after moving since you're not charged til after everything is completed and I got charged full price… got $10 bucks off and they said I should have another $50 within 5-7 days for the inconvenience. It's been five days so we will see. If I would have absolutely needed to move that day I would have been out of luck. The whole thing was a mess. The workers were cool at the places we went, but the company, most of the people we spoke with over the phone, and the systems were terrible.

ZACHARY H. 
Rating:
5.0

Customer did not leave a comment.

georgiann C. 
Rating:
3.0

Customer did not leave a comment.

Katie M. 
Rating:
5.0

The gentlemen at reception were friendly, kind and polite. I commend them.

Kath S. 
Rating:
5.0

Make sure Julio is working. He was such a great help to me when the movers I hired were unable to make it. He made my move better.

KARENLEE S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLASA H. 
Rating:
3.0

Customer did not leave a comment.

JEFFREYRAYMOND C. 
Rating:
5.0

The best in the business

Donald C. 
Rating:
5.0

Customer did not leave a comment.

ELLANNP F. 
Rating:
5.0

The customer service was outstanding, helpful. I would recommend using them for your moving needs.

Lisa M. 
Rating:
5.0

everything was easy

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

KARENLEE S. 
Rating:
5.0

Customer did not leave a comment.

Donald V. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer service was polite and respectful… not one bad thing to say about my experience while at the store and they walked me through everything. If I where a boss I'd want them working for me

Gregory J. 
Rating:
5.0

Online reservation showed a appliance dolly and 15' truck at ecomart location. When arrived at ecomart, both were unavailable. after speaking with UHaul representatives and assuring me they had both items needed, sent me to this location. They didnt have a truck readily available nor did they have any dollies. They were able to find one for me. The representatives from this location accommodated my inconvenience and found me a truck. Disappointed in online reservation system. Pleased with onsite service.

Michael H. 
Rating:
4.0

Staff was friendly and helpful

W M. 
Rating:
5.0

Great guys

THOMASLOUIS D. 
Rating:
5.0

Customer did not leave a comment.

Jean Paul K. 
Rating:
4.0

no concerns. Staff was very helpful and explained process well.

Peter H. 
Rating:
5.0

Customer did not leave a comment.

Ana E. 
Rating:
5.0

I rented a 6x12 trailer and the rails to attach tie downs to were in rough shape. On one side (lower) was a wood rail that was easy to attach ratchet straps to. Both opposite side and the other upper were narrow wood strips with small slits to slip a rope through which I needed to fashion a bunch of loops to secure the load. Would be nice to have the rails throughout to secure the load.

michael B. 
Rating:
5.0

Customer did not leave a comment.

MARKP C. 
Rating:
5.0

The gentleman who helped me was extremely courteous and super friendly as very happy overall with everything I was able to get a truck last minute get done what I needed to get done and it was so easy

kelly A. 
Rating:
5.0

The two staff members who helped us were very professional and helpful. It would have been good to have advance notice that there would be no 15' truck available as I had ordered one. We made do with the 10' model they had and took two trips.

Mark V. 
Rating:
5.0

Customer did not leave a comment.

SUSANELIZABETH N. 
Rating:
3.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

david k.  |  Overall Experience 
Rating:
5.0

I worked with Ryan and Junior. Both were personable and extremely helpful. I was working under a time constraint and they accommodated my schedule. I would highly recommend this U-Haul location.

arlene n.  |  Overall Experience 
Rating:
5.0

Julio was very helpful even help me put my car on the dolly but definitely recommend

DANIELLE C.  |  Overall Experience 
No reviews have been submitted for this location.

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