Customer Reviews for U-Haul Moving & Storage of Totowa

1,941 reviews

990 Riverview Dr   Totowa, NJ 07512

(973) 256-2606

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm

Services at this Location:

Contact Us

(973) 256-2606

990 Riverview Dr
Totowa, NJ 07512

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The process exceeded my expectations. Professional service. I'd be happy to rent here again. Price was very reasonable. Good Job

DANIEL H. 
Rating:
5.0

The staff member that checked me in and helped me return was really friendly and helpful. I will definitely come back and use this location again!

Anthony G. 
Rating:
5.0

Jonathan was efficient and helpful. The truck was clean. They forgot to put in the dolly cart. I needed to call for assistance twice and both times was offered quick and way service. The after hours online check out was super easy.

Kristie A. 
Rating:
5.0

Everyone that euros there is always very helpful and always are very good to me. Please give kudos to Justin Lancaster the GM for me.

carmella R. 
Rating:
5.0

Customer did not leave a comment.

Felix G. 
Rating:
4.0

Customer did not leave a comment.

Paulo S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline S. 
Rating:
5.0

Overall the truck was good. Gear shifwas a little loose and steering was tight, could be from the extreme cold. The on line check in process made pickup and drop off very easy.

Conrad R. 
Rating:
5.0

Customer did not leave a comment.

Ross K. 
Rating:
5.0

Customer did not leave a comment.

John I. 
Rating:
5.0

Customer did not leave a comment.

JILL T. 
Rating:
5.0

Customer did not leave a comment.

Mykell G. 
Rating:
5.0

It was a very seamless experience. Lots of communication of updates etc. Shipment arrived quicker than expected. Would definetly recommend. Excellent...

Mark A. 
Rating:
5.0

The trailer I picked up was not clean on outside from last user. It needed a pressure washer cleanup . I took it anyway to use but I drove around with it dirty body . Until I returned it

Bruce D. 
Rating:
5.0

Very good experience. Employees helpful and knowledgeable.

CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

Debbie A. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
5.0

Customer did not leave a comment.

Moshe S. 
Rating:
5.0

Customer did not leave a comment.

MaryAnn C. 
Rating:
3.0

Gave help when needed but, the second you have a life threatening emergency come up and you can't pay them... forget it. I'm thankful for the help Delford gave but I DEFINITELY will NOT be using this facility again!!! I'd much rather rent out a garage from an unknown person, in the worst part of town, than rent from them. Prices are crazy, fees are even worse. 10000000% learned my lesson. Thank you, but never again.

Samantha S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregg V. 
Rating:
5.0

Customer did not leave a comment.

Sujay M. 
Rating:
5.0

Customer did not leave a comment.

Pamela K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adolfo C. 
Rating:
5.0

Customer did not leave a comment.

Kendrie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EUGENE F. 
Rating:
5.0

Customer did not leave a comment.

Nikki R. 
Rating:
5.0

Customer did not leave a comment.

Sean H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
2.0

The girls behind the counter were clueless. I called twice to make sure my Ubox was ready for me to pick up and when I got there they could not find it. After over 1/2 hr they found it but it was put on a broken trailer. So I had to wait another 1/2 hr for them to move the Ubox to another trailer. Then that trailer had a dead tail light and I had it I had to wait again for them to change the light. You need to replace three of the 4 people that were there when I was there. The one guy that moved the box to the new trailer and fixed its light was the only one there with a clue. This is my 4th Ubox and on both pickups here in fl it was a nightmare. Pls correct the situation. Thanks, Gonzalez

Tony G. 
Rating:
5.0

Customer did not leave a comment.

Sarah J. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

faith g.  |  First Impressions 
Rating:
5.0

Many different call transfers and had to call different phone numbers to get location info. in Florida. all turned out OK in the end but very difficult to get up to date information.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

Wesley D. 
Rating:
5.0

Very happy and thought the fee was reasonable.

Howard A. 
Rating:
5.0

Nothing really. Great and fast service!! Extremely clean!! Second time I used this place.

Ryan A. 
Rating:
5.0

Make sure any installation that is done to a vehicle works properly, especially modifications.

EFRAIN M. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Sarender S. 
Rating:
5.0

Everything was perfect. Love the location and handling of customers with east pickup and drop off. Staff was very friendly and gave me tips on driving a large truck.

VINEETH M. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Susan E. 
Rating:
5.0

Nothing. Everything was perfect. Justin and all the other guys I've dealt with have been really great. Top notch A++++

Noel M. 
Rating:
5.0

Customer did not leave a comment.

MOHAMAD A.  |  First Impressions 
Rating:
5.0

Clean, convenient, pleasant employees and transaction done in minutes!

ELAINE B. 
Rating:
5.0

Customer did not leave a comment.

rusdeel R. 
Rating:
5.0

Easy process overall. Wonderful to initially call and get a "live" individual to help with my reservation. Ambrose and Shaun (front desk upon pick-up)were exemplary in providing service. Thank you!

Carolyn B. 
Rating:
5.0

Customer did not leave a comment.

Viatchesl S. 
Rating:
5.0

Customer did not leave a comment.

Mauro P. 
Rating:
5.0

Very helpful and welcoming

Hector R. 
Rating:
4.0

Observation: There was metal fragments (screws) on the ground within the loading /unloading dock, should be visually checked daily to prevent unforseen issue like a flat on tires of customers.

Frank C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miguel R. 
Rating:
5.0

Excellent Costomer service.

Ayasha U. 
Rating:
5.0

The young man that helped me was amazing. I did not get his name. He was awesome very helpful and friendly!!! Made it easy and great for me

lisa D. 
Rating:
5.0

The folks in the Totowa, NJ location were exceptional. My visit was quick and hassle free. Would definitely recommend to others!!!!

Kevin N. 
Rating:
5.0

Nothing really. Justin and his staff is always very helpful and welcoming. They handle all transactions with ease and speed. Happy Holidays!

Nadja D. 
Rating:
5.0

Customer did not leave a comment.

Steven B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

Jayne T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Gregg V. 
Rating:
5.0

Customer did not leave a comment.

Elite Tax S.  |  First Impressions 
Rating:
5.0

Guys were great! Got me in and out on both the pickup and drop off.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

EILEEN T. 
Rating:
5.0

The employees at uhaul are very helpful

Urim S. 
Rating:
5.0

The staff was very accommodating and professional. They were very helpful assisting me to select the right size vehicle for my needs. Thank you, Robert

Robert P. 
Rating:
3.0

Getting an access card so i didn't have to type the security code each time was more complicated than it needed to be. Desk employee did not seem familiar at all with the online process. Not all access panels to disarm the unit seem to work - Alarm went off twice.

vito c.  |  Online Move In 
Rating:
5.0

I was not informed of the other fees when I reserved the Van.

Alfred P. 
Rating:
5.0

Everyone at this location was very helpful and a pleasure to work with. Will be going again next time I need to rent equipment.

Demetrios K. 
Rating:
5.0

My experience with this storage facility was perfect. Location, safety, cleanliness, management, customer service - everything was perfect!

Jennifer D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mario C. 
Rating:
5.0

Uhaul is awesomeness, wish you had frequent flyer miles as often as I rent with you. ;)

Benjamin K. 
Rating:
5.0

Everything went well. Great employees at this location

DANIEL G. 
Rating:
5.0

Thanks for all you have done ..We had a few snags and you guys worked with us…..

Lawrence C. 
Rating:
5.0

The people that work there are great people. They are very efficient, they keep the place immaculate, and give great service.

Mitchell R. 
Rating:
2.0

I was not told that if I didn't bring the truck back with the same amount of gas the charge would be almost a dollar a mile. $22 for 24 miles driven. Absurd. I don't think I will use u-haul again.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel B. 
Rating:
1.0

After my second reservation service (#82998390) was completed attempted to call several times but was not able to wait for over 25 minutes. I send a letter review online to the company requesting a resolution but there was no response nor follow-up from UHaul.

Nydia A. 
Rating:
5.0

Service person was very nice and helpful

Vincent D. 
Rating:
5.0

Customer did not leave a comment.

Franklyn G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matilda A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATSY C. 
Rating:
5.0

Excellent customer service. Too notch operation.

KEVIN D. 
Rating:
5.0

These Guys are Very Helpful!

Dominic P.  |  Overall Experience 
Rating:
5.0

A+

Edward H. 
Rating:
5.0

Customer did not leave a comment.

Akram A. 
Rating:
5.0

Customer did not leave a comment.

Filipe D. 
Rating:
5.0

Customer service was great. I was in and out in less than 10 minutes. No problems.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Allan A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYLER S. 
Rating:
5.0

Great courteous and friendly service

GINO D. 
Rating:
5.0

Customer did not leave a comment.

PHILIPSCOTT S. 
Rating:
5.0

The manager, Ambrose(?) and his staff were always approachable, curtious and professional. I would definitely utilize and recommend their services in the future.

Tony D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
4.0

Customer did not leave a comment.

Nanci C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kim S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian H.  |  First Impressions 
Rating:
5.0

exceptionally nice facility

Scott S. 
Rating:
4.0

Customer did not leave a comment.

Bret T. 
Rating:
5.0

Customer did not leave a comment.

Louis P. 
Rating:
5.0

Customer did not leave a comment.

Victor F. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Excellent service and fruendly staff

Erick P. 
Rating:
5.0

Customer did not leave a comment.

Kurt J. 
Rating:
5.0

The guys were great & very helpful!

Jay N. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Franklyn G. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
4.0

Customer did not leave a comment.

Bill H.  |  First Impressions 
Rating:
5.0

Nothing everything is very good

Angel C. 
Rating:
5.0

Customer did not leave a comment.

Antonio B. 
Rating:
5.0

Es muy buen servicio 👍

Alfonso B. 
Rating:
5.0

All the employees I have worked with at the Totowa U-haul were very helpful.

Mitchell R. 
Rating:
5.0

Thank you for the great service. Your sale person was great. I would like to thank him for explaining everything me.

Hector C. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

Ellen K. 
Rating:
5.0

Customer did not leave a comment.

Felix M. 
Rating:
5.0

Delford was excellent

SIMONE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin V.  |  First Impressions 
Rating:
5.0

Customer Service in store/location was excellent!

Helen N. 
Rating:
5.0

Customer did not leave a comment.

YULIZA D. 
Rating:
5.0

Nothing that I didn't notice the curtesy was excellent picking the truck up and returning it I would rent from this location every time I need a truck

Nelson O. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P.  |  First Impressions 
Rating:
5.0

Kind of confusing getting into the building and disarming your unit at first but once you figure it out it is convenient and easy. I know this facility is fairly new and it shows, it is clean and organized. I loved that there was a lock waiting for me inside, and the on-line check in was extremely easy and quick. Highly recommend this facility, awesome location, and great price compared to others in the area. Love the free first month with one way U-Haul truck rental too!

Joseph N.  |  Online Move In 
Rating:
5.0

Everyone made it a very friendly fluid process and experience.

ALEX S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christy B.  |  First Impressions 
Rating:
2.0

Other than my working debit card not working there, the move in was ok. But today went I went to bring more items, there were a bunch of guys spray painting furniture inside the closed garage. It smells bad enough in the area from factories but now all my stuff smells like paint. Called the office. Don’t think they did anything about it.

Vanessa V.  |  First Impressions 
Rating:
5.0

Great staff

John D.  |  First Impressions 
Rating:
5.0

Overall excellent experience I like that fact that you have truck Rentals and Storage at one location It Is very very convenient and affordable service. I will definitely use your company again.

HOWARD S.  |  First Impressions 
Rating:
5.0

Reservation for storage unit was effortless. Staff was extremely courteous and helpful.

Effie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brianna C.  |  First Impressions 
Rating:
5.0

I have another storage unit elsewhere & it fairs poorly compared to Uhal. I will soon be moving all my items to your facility.

Carole D.  |  First Impressions 
Rating:
5.0

Both Justin, Shaun, we’re very friendly and helpful answering all my questions. I couldn’t have been happier with my experience thanks to those two gentlemen. I will definitely recommend the facility to my friends

ANTHONY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bart P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Evan E.  |  First Impressions 
Rating:
5.0

I needed a 10X10 unit and there were none available. Justin and his team were able to help me by giving me 2 5X10s at the same cost of the 10X10. This facility is the cleanest storage facility I have ever used. The loading dock is great for me because I rent decor for events and home staging. I appreciate how helpful everyone in the office is all the time.

Jessica C.  |  First Impressions 
Rating:
5.0

Everything went smooth , fast and great prices !

ANDRES V.  |  First Impressions 
Rating:
5.0

We booked one unit online but when we arrived the floor looked like it had rust at one point and the wall looked as though it had been wet. We called through the service speaker and were immediately given another unit to switch to. The worker we spoke to was polite and quick to address our issue.

Randi B.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

aileen c.  |  First Impressions 
Rating:
4.0

Clean, helpful staff. The only reason I gave it 4 stars and not 5 is the limited number of carts to move stuff. Had to wait till a guy unloading a large truck freed one up for me.

Craig Y.  |  Online Move In 
Rating:
4.0

Staff is super helpful and friendly.

Jennifer C.  |  First Impressions 
Rating:
5.0

The staff are pleasant and knowledgeable about the storage process. Justin & Ariel answered all my questions. Ariel guided me through the entry scanning process and showed how to use the locks, etc. The hours are great, the site is clean and well maintained.

Charlene B.  |  First Impressions 
Rating:
5.0

Devonte is knowledgeable andcanswer all mu questions

Franklin P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer D.  |  First Impressions 
Rating:
5.0

The staff were very nice, friendly helpful

Daniel P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ken K.  |  First Impressions 
Rating:
5.0

Great staff and customer service. Friendly and knowledgeable!!!

Leena B.  |  First Impressions 
Rating:
5.0

All employees was friendly in both locations. Thank you all

Xenia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT L.  |  First Impressions 
Rating:
5.0

Excellent location excellent service

Nicholas S.  |  First Impressions 
Rating:
5.0

Justin Lancaster made our experience stress free and we appreciate that during this busy time. The staff was courteous and friendly.

Alonzo S.  |  First Impressions 
Rating:
5.0

This has by far been one of the best customer service experiences I’ve ever received! The professionalism was at a All Time High, facility was well maintained. & I would highly recommend this U Haul to all of my family members and friends. Thank You!

William G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Albert C.  |  First Impressions 
Rating:
4.0

My only complaint was that the systems were down and I had to go in very early the next day to get access to the unit. Since the truck needed to be returned. Overall your staff, especially Devonte, was beyond helpful and accommodating.

martha v.  |  First Impressions 
Rating:
5.0

Staff is great and a pleasure to deal with

Tim C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matilda A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YESENIA G.  |  Online Move In 
Rating:
1.0

Worst experience ever. Rented a 10x15 space on the 3rd floor when I got there the elevator was not working waited 2 hours for the maintenance to fix it, they never showed up they told me to come back when I got back shop was closed and I had no choice but to leave all my personal belongings out in the hallway cause I already had returned the truck I rented from them. No one ever called me back that night.

Neraida M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel M.  |  Online Move In 
Rating:
5.0

Very courteous and professional. Great facility! Definitely recommend.

Robert L.  |  First Impressions 
Rating:
5.0

The staff were so helpful and made my first storage unit experience fantastic!

Kelley H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alvaro M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew T.  |  First Impressions 
Rating:
5.0

Overall experience from start to finish very professional, helpful and customer service-oriented. Would use Uhaul (particularly the Totowa facility) again without hesitation.

John D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex S.  |  First Impressions 
Rating:
5.0

Ambrose was excellent and help us through the process With such professionalism

Cheryl B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank V.  |  First Impressions 
Rating:
4.0

The staff was extremely helpful and courteous!

Rosa G.  |  First Impressions 
Rating:
5.0

The gentlemen at the front desk was extremely helpful and courtesy.

Thersa M.  |  First Impressions 
Rating:
4.0

organized and professional.

Edward M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

peter i.  |  Online Move In 
Rating:
3.0

when calling the direct number, call gets forwarded to the main UHAUL number. Storage facility is nice. its the main number customer service that i had a problem with A LOT

Geri S.  |  First Impressions 
Rating:
5.0

The staff was very good

PHILLIP S.  |  First Impressions 
Rating:
5.0

Great experience, very accommodating to my needs

michael r.  |  First Impressions 
Rating:
5.0

very nice and clean place to store your stuff

danny i.  |  First Impressions 
Rating:
4.0

The loading dock was not designed with U-haul vans/people with access issues in mind. Needs a ramp. Very difficult to remove items drom YOUR van that i rented. Excellent staff

Helen L.  |  First Impressions 
No reviews have been submitted for this location.

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