Customer Reviews for U-Haul Moving & Storage of Trenton

3604 reviews

474 Brunswick Ave   Trenton, NJ 08638
(Located 1 mile south of Capital Health Medical Center)

(609) 989-9100

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(609) 989-9100

474 Brunswick Ave
Trenton, NJ 08638
(Located 1 mile south of Capital Health Medical Center)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Customer did not leave a comment.

TIMOTHY F. 
Rating:
4.0

The app has a lot of issues that needs to be fixed. For instant, when my wife tried to pay the rental fee it wouldnt go through via app. Therefore, causing her to go inside to may the payment. With that being said, that's the only issues that we had with you guys.

Tyrone S. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Peter E. 
Rating:
5.0

Customer did not leave a comment.

Jose Z. 
Rating:
5.0

Customer did not leave a comment.

Brittany C. 
Rating:
5.0

Customer did not leave a comment.

Henry E. 
Rating:
5.0

Continue the great all around service... appreciate u thks 👍

GERALD P. 
Rating:
5.0

Adjusting the mirrors was very difficult.

Robert T. 
Rating:
4.0

Overall, good move-in experience, although the door fastener was rusted and difficult to open.

Jamie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia H. 
Rating:
5.0

Customer did not leave a comment.

Danny H. 
Rating:
5.0

Customer did not leave a comment.

TITILAYOMI A. 
Rating:
5.0

Everything was great - easy process, professional employees, location clean and truck was ready right on time.

Donald S. 
Rating:
5.0

The customer service by the young man at return time was superior. Very pleased and would definitely recommend the location.

James M. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

CHELSEA C. 
Rating:
5.0

Just keep up what you're doing and keep up the good job god bless love all the people there

ALEXANDER Q. 
Rating:
5.0

Customer did not leave a comment.

RHONDA L. 
Rating:
4.0

Customer did not leave a comment.

Melissa D. 
Rating:
5.0

The online check-in didn't work. The website is clunky. I was charged for two rental periods because the app did not allow me to extend my time and there were at least six vans available at my location. This is all corporate UHaul and I'm not the first person to leave these comments. Very frustrating.

GABRIELLE C. 
Rating:
5.0

Great customer service the guy that took car of me.

Dana A. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN G. 
Rating:
5.0

Customer did not leave a comment.

Emsley B. 
Rating:
3.0

Consistent communication across associates or placed on contract so a dispute is not necessary to resolve issue. Also have contract in a easily readable size instead of very small print. Otherwise, I liked the location and availability of trucks, trailers etc. and for the most part staff was friendly and helpful (until check in).

Mary P. 
Rating:
5.0

Great staff and ver clean !!!

Gabriela P. 
Rating:
4.0

I only wish they would have recommended more supplies, overall very good.

William W. 
Rating:
5.0

Customer did not leave a comment.

Sylvia U. 
Rating:
1.0

after booking a unit online for the stated price, i was shocked to find that U-Haul is unable to keep their word on the units and pricing, as the location said the unit would actually be double the price, and uhaul did not take responsibility for this discrepancy. I do not understand how my reservation online wasn’t upheld, as if uhaul doesn’t guarantee reservation pricing, why have a reservation system at all?

Jordan S.  |  First Impressions 
Rating:
5.0

iam so happy that my daughter is renting from you to tomorrow 5/17 21 thanks keep up the good work team

Harin L. 
Rating:
5.0

Customer did not leave a comment.

Jack S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
4.0

Customer did not leave a comment.

Joann E. 
Rating:
3.0

Workers were not that helpful over phone or in person. Yet the storage unit was clean and ready to use.

Patrick R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

jason F. 
Rating:
1.0

Customer did not leave a comment.

ROSANA P. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Nothing these guys do a great job every time.

Francis G. 
Rating:
5.0

The staff were superb.

Thomas R. 
Rating:
4.0

Customer did not leave a comment.

THEODORE H. 
Rating:
1.0

Make sure that they have the equipment that you need. I got a call from a customer service rep telling me that everything we reserved was available and when going to the location they did not. When receiving the truck it was beyond filthy. We passed a Lysol wipe and everything come out black, so much for maintaining sanitary equipment, especially during COVID....

ROSANA P. 
Rating:
5.0

Customer did not leave a comment.

Rayshonda H. 
Rating:
4.0

Customer did not leave a comment.

Tracy R. 
Rating:
3.0

Gas was not at full (3/4 tank) ...other than that, Thing was fine

FARRELL H. 
Rating:
5.0

Really great service! Very helpful staff!

Annie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN P. 
Rating:
4.0

No furniture or appliance dolly available even though we preordered and prepaid. Very unapologetic and we had to go to another location to get one. What is the purpose of reserving the equipment if no one ensures that it's going to be there? The truck was in excellent shape and we did get enough moving blankets. We will use U-Haul again.

Timothy O. 
Rating:
4.0

Customer did not leave a comment.

Armeika W. 
Rating:
1.0

The trucks should be updated and a better ride for the prices and charges. It was like driving an antique from the 1970's. There's plenty of room in the cab to make it a 3 seater. Would be great to be able to sit another person. Trucks should have GPS navigation in them. This location is in a low income part of town and not convenient to get to. If you are going to be in a very low income part of town then you should be contributing to the community. As of now, I would never go back and certainly would never recommend it. The computer system kept going down while I was waiting in line to be checked in so you apparently need to update your systems as well. The whole experience made you look like an outdated company.

bryun H. 
Rating:
3.0

1. They did not accept my credit card 2. I ordered a dolly which was not provided 3. We were told we could pick up early on the phone but we're not allowed when we got there, even though the same truck was there one hot later 4. Long lines, every time I go here the manager complains people have called out. I believe he is not bringing enough people on to cut his costs. 5. The last time I use this facility.

Christopher M. 
Rating:
5.0

👍

Jaime G. 
Rating:
5.0

For a faster and quick service always book in advance and you will be in and out in no time very good customer service thanks

ALEXANDER Q. 
Rating:
1.0

Still money 1.29 for miles in put $19 for rent is bullshit i dont rent not more 💩

Danny F. 
Rating:
1.0

Customer did not leave a comment.

Katrania D. 
Rating:
2.0

This was the most frustrating and annoying experience of my life. You made us drive to Toms River to get a car trailer a two hour drive out of our way. Then your employee made storage arrangement at a storage place that does t do business with U Haul! So I had No storage reservations! Your company over charges and does nothing to help the customer. I will NEVER do business with UHaul ever again!!!

TRILBY S. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
4.0

I am not sure if the ride on these trucks normally rough, but that is my only complaint. It is roufmgh to drive and as a passenger, it was just as bad. It served its purpose though.

Rosa T. 
Rating:
5.0

Customer did not leave a comment.

Tasheedah O. 
Rating:
5.0

Spotty/glitching app despite great cell service. Mobile process needs improvement. Physical office and its associate were great.

Brant N. 
Rating:
5.0

Customer did not leave a comment.

Doris R. 
Rating:
5.0

Customer did not leave a comment.

ALFREDF S. 
Rating:
5.0

The rep that took care of me was great. I arrived almost by closing time, on a Sunday and he was still very patient and provided great customer service.

James R. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Zachary B. 
Rating:
5.0

Good customer service 👍

Ian T. 
Rating:
5.0

Customer did not leave a comment.

Peter E. 
Rating:
5.0

Customer did not leave a comment.

Ikey I. 
Rating:
5.0

Customer did not leave a comment.

LEWIS S. 
Rating:
5.0

Great experience.

james V. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
3.0

This wasn't my original location for pickup of the van. It was at the Lalor Self Storage place in Trenton. Once I got there I was told they didn't have any U-hauls. They or YOU owe me 15 dollars for the Lyft I had to take to the other location. Please deduct it from my total. Thank you!

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Nitza A. 
Rating:
4.0

Customer did not leave a comment.

Hrishikesh P. 
Rating:
5.0

Customer did not leave a comment.

CARL A. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Re.: Order # 90473031. I was told and placed my order in Bordentown N.J. I was advised I may need to travel to Florence N.J. pending availability of truck. 4 days before picking up the truck I had to travel out of my way to Trenton N.J. Then only to find out the truck had 1/4 tank of gas! I was under the impression it came with a full tank? Also I cannot understand $1,900.00 from N.J. to Tn.?? Seems a bit HIGH!!! Yes, I realize there is a pandemic etc. ....... My friends as well could not understand the cost of this truck.

DANIEL T. 
Rating:
5.0

Customer did not leave a comment.

HENRY B. 
Rating:
5.0

Everything went smoothly, Ryan was very helpful and knowledgeable A pleasure doing business with this location.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Amaury H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

India D. 
Rating:
5.0

The owner is a great person . I knew him from his last location Bussiness on Rt-33 - Hamilton NJ I was missing his services from the location. Now I am coming all the way from Hamilton due to his good costumer care .

Qazi M. 
Rating:
5.0

Customer did not leave a comment.

CARLOS G. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
3.0

The driver side sun visor was broken and hung into windshield and passenger side was on floor.I was charged the estimate instead of the actual rental price . and have not received credit yet but it has only been a day.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Omayra M. 
Rating:
1.0

Don't change reservation to add a lot of additional miles that we are responsible for. This added 40 dollars onto my rental.

Arthur G. 
Rating:
5.0

Staff was helpful, friendly and quick with getting me in the truck and on my way.

Bryan M. 
Rating:
5.0

The guys where great /super nice and professional. They made sure everything worked on trailer and hooked everything up so I was safe and ready to go. I will definitely go back to this location again for any of my uhaul needs. A++

Jason V. 
Rating:
3.0

Customer did not leave a comment.

Scott B. 
Rating:
4.0

Customer did not leave a comment.

JOHNNY N. 
Rating:
5.0

Customer did not leave a comment.

Yavoe M. 
Rating:
3.0

Customer did not leave a comment.

PENELOPEJ H. 
Rating:
5.0

Right on target... made my move easier and faster. Thank you!

RICHARD Q. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
4.0

Dropped off after hours!

Brandon D. 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
Rating:
5.0

The worker was alone but handled everything super quick and perfect!

Leonela P. 
Rating:
5.0

Bring in more crew members for the yard to have less customer service wait time. Instead of customer service reps going outside to assist every customer

Lyndell F. 
Rating:
5.0

Customer did not leave a comment.

Gretchen G. 
Rating:
5.0

Everything was great. I see no need for improvements.

TOBIAS P. 
Rating:
2.0

Customer did not leave a comment.

Marc B. 
Rating:
5.0

Customer did not leave a comment.

ALLEN G. 
Rating:
5.0

Customer did not leave a comment.

Barry H. 
Rating:
5.0

Customer did not leave a comment.

DARSHAN P. 
Rating:
5.0

Great location, excellent, friendly, and helpful onsite staff. Thank you!

Sara P. 
Rating:
2.0

I am not saying anything bad really but don't keep your things here there is a major issue with rodents and bedbugs I would not recommend this place needs to only be for the vehicles and moving trucks no more than that the storage unit had ruined almost everything I owned but I had to pay for insurance.... Im sad I was paying for a whole bunch of damaged good because of mice and rats.

shateira d.  |  Overall Experience 
Rating:
5.0

The staffs are very helpful and friendly.

Vivian T.  |  Overall Experience 
Rating:
2.0

The staff member that took care of us was not vocally professional at some points. The unit was not clean and same staff member seen this but walked away with no explanation. I took a picture of unit before we put put our belongings in it for documentation.our s

margarita c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patsy C.  |  First Impressions 
Rating:
5.0

Durvan was amazing!

Nah'Rya W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mirtha b.  |  Overall Experience 
Rating:
5.0

The staff was excellent I never had a problem with my storage I would definitely use it again if necessary thanks for your service. their Trenton NJ office and main st in Hartford CT office their staff is great they should be honored.

Chadyra M.  |  Overall Experience 
Rating:
5.0

Excellent

Raufu O.  |  First Impressions 
Rating:
5.0

I love this facility they go way beyond! I am a elderly women who collects items qnd redistribute to the poor they are so sweet to me

Eva N.  |  Overall Experience 
Rating:
3.0

I had mice in my unit and there were poop droppings everywhere in my clothes on my furniture on dishes. Just disgusting. I reported this issues twice. I have pictures or all my stuff. I wasn’t pleased with at all. Even though the unit was outside they should’ve done something about this to ensure my stuff was protected. Especially since I paid insurance every month.

Tabitha M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mikhail I.  |  Overall Experience 
Rating:
1.0

The Uhaul crew was very accommodating. Until...my belongings were in the storage unit a year and my belongs were EXTREMELY destroyed/damaged by rodents. They nested,eaten paperwork, boxes mice droppings and pee stains EVERYWHERE in my unit. All I was asked by the crew "do I have insurance"? It was horrible and loss of my belongings experience. 😞

MARCELLA H.  |  Overall Experience 
Rating:
2.0

I reserved a storage unit 2 weeks ahead and they gave it away giving me a small unit that i couldnt even fit my furniture now i lost out on furniture for my kids and i they didn't seem to care and wasnt too polite

Sheila D.  |  First Impressions 
Rating:
5.0

Good

David H.  |  First Impressions 
Rating:
1.0

Won’t ever use uhual again!

DJuana H.  |  Overall Experience 
Rating:
5.0

Courteous and efficient. One fellow agreed to attach the lock as we had an appointment to get to. I have the card and one key. He has the other. Could you please mail that key to me: Mona McCormack.

Mona M.  |  First Impressions 
Rating:
5.0

Your service. Very good customer services waas excellent with a very warm welcome.don't online to longe.

Chantal P.  |  First Impressions 
Rating:
5.0

Ahmed is the best!

Roxanne C.  |  Overall Experience 
Rating:
5.0

The staff was great and very helpful on both sites from pick up and delivery.

robert l.  |  Overall Experience 
Rating:
5.0

Can customer be given the opportunity to participate in a prize or draw einning event every month?

ARMENUS G.  |  Overall Experience 
Rating:
5.0

The general manager of U-Haul Trenton was really helpful and knowledgeable. He is also friendly and warm-heart. He went beyond to help me resolve the trailer issue by switching to a van.

yingkai w.  |  First Impressions 
Rating:
5.0

Reps are nice and willing to help!

robert l.  |  First Impressions 
Rating:
3.0

U-haul equipment always blocking your unit when you go to access your things.

JAMES W.  |  Overall Experience 
Rating:
5.0

Professional service

Robert Y.  |  Overall Experience 
Rating:
3.0

I didn't use the Brunswick Ave location. I am not using any storage there either. HYANNIS locatio couldn't find Buxton's Storage on Ferry Road, Ewing, 08618. Had to correct by calling UHAUL.

valarie s.  |  Reservation 
Rating:
3.0

Could better understand U-Box.

Michael K.  |  Overall Experience 
Rating:
5.0

Good service

jOHANA G.  |  Overall Experience 
Rating:
5.0

Prompt and flexible service. Thanks!

Thomas Z.  |  Overall Experience 
Rating:
3.0

Wrong info/staff re:1month free rental/storage w/ 1way truck rental meant my being charged for 1month storage(almost $100);said didn’t matter if storage was at end/start facility/ok if 1-2days early

lauren i.  |  Overall Experience 
Rating:
1.0

The manager never got back to me in timely manners regarding my storage unit when i lost my key to lock. Due to poor customer service and inconvenient hours unable to move out of storage in time. FEES

debrora b.  |  Overall Experience 
Rating:
2.0

Staff was helpful. Storage unit leaked and damaged some belongings. Large garbage pile next to the unit.

Gabriel S.  |  Overall Experience 
Rating:
5.0

Great men of character who were able assistants.

Jeffrey R.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top