Not have the customer rep call and say they will call the RCMP and charge you with theft if the trailer is not back at by a certain time
steven C.Customer Reviews for U-Haul Moving & Storage of Truro
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly staff and clean place....
mark P.Booking the rental for pick up in Milford was easy, however, when pick up time arrived, the truck was NOT in Milford. There was much confusion, gas, mileage and time wasted as we drove from Truro to Milford to pick up a truck that was not in Milford but in Truro! A better way of communication between UHAUL and customers other than text messages that may or may not be received prior to arrival for pick up.
Milton D.No suggestions as to how you might improve as I was impressed with the professionalism of the service personal and the timely and efficient manner in which my needs were met.
john V.The staff was excellent at Truro location
lakshiminarayana R.Excellent service and helpful service!
edward A.Nothing! You guys are awesome!
kim S.I was quite shocked at how good the mileage was in the truck we rented. We did 311 km half of it empty and half with about 7000 or 8000 pounds on and only used half a tank of gas. My only recommendation would be to make it VERY clear to customers, that return after hours, to stay in the truck until they have gone to your app and gone through the return process. I didn't and could not get back into the cab to take a picture of the dash. And, although I had taken a picture of the dash the app does not allow you to use pictures in your gallery, the picture must be taken with the app. Lastly I had driven away from the uhaul location to do some shopping only to find out that you used GPS to ensure the vehicle was dropped off at the right location. All of which makes sense but I wish it had been made clear that I should do the return from the front seat of the vehicle before stepping out and locking it.
Bill P.Most horrible experience in my life
KENNY R.Good service
Kenneth W.Nothing really representatives were great
GARY L.Have a sign in the back parking lot saying to return vehicles at the front. Guy who helped me was very good and friendly. And I saw him dealing with a. Problem customer and he was very professional.
Paul J.As usual, fast service with no excuses.
Troy W.Just an extra bit of acknowledgement.. The storage facility in Truro at 22-24 is very well kept. The hallways, elevator and the loading bays are always kept very clean, as well as the toilet facility. Been there 10 different times👍
Tim F.I originally rented my truck for two days. For some reason, the company started harassing me and leaving angry voicemails on my phone telling me my truck was late and that I only had it for two days. They also told me I went over my mileage but I had to drive that number of miles to return the truck to Truro from Tatamagouche. All of these issues came up because of mistakes of the Uhaul centres and I was blamed for them and charged for them.
Jennifer A.Unless something changes in the near future, I wouldnt impove anything! These 2 employees were very helpful, and friendly. Makes me wanna come back!
Janice M.Lot was easy to get around and lots of room for movement.
Arly K.The employees at this location are always very pleasant, knowledgeable and eager to help us!! Excellent customer service!!
John M.Nothing my experience was 100 percent satisfying excellent customer service.😊
Debbie L.The young Fellow who waited on us was EXCELLENT !! I think his name was Mitchell. He was Really BIG help and we couldn't have rented the trailer if it hadn't been for him helping to get our hitch off as it was so rusted PLUS we didn't have the proper hitch so he lent us one. Horray for this young man :)
Ralph F.I rented the unit online. The same day it was ready. Followed the email and everything was exactly how it said it would be. I've made two trips to store stuff and have had no issues!
Adrian D. | Online Move InYour staff was friendly and helpful....nice and clean place...
joan l. | Overall ExperienceNothing..,,your staff were friendly and helpful
mark P.Sadly, i lost my job over covid and was unable to financially maintain the rent. I lost $1000s of by belongings. I hoped that I could at least have accessed my Bell equipment to return to them that would have saved me another $2000 dollars. This have been a really awful, traumatic experience. I will never use self-storage again.
Pamela K. | Overall ExperienceThe staff was more than helpful. Very personable and friendly. Besides knowing their product and able to help us to choose the proper rental. Thanks again.
Nigel F.Very helpful and we were able to use the free month storage that came with our one-way rental.
Brent E.Service and equipment were fine, no issues.
Thomas Churnley T.Did a wonderful job to an old worn out building. Great place to put the things that need to be cared for!
JEFFREY JOHN K. | Overall ExperienceNothing…great service
James W.Trailer jack need serviced.
John H.nothing your staff was excellent
GARY L.Thank you so much for everything!!
Nicole B.You have a gentleman there by the name of Mitchel. Hang on to him. He is professional in all area.
robert H.Like everything else, way over priced.$
David B.This was a great truck & trailer rental experience...only thing I could add to it...is that...it would be nice...if there were some amount of free km's...other than that...great experience all around.
R DARREN S.Thank you for your storage accommodations. I was able to service my schedule without interruption. I wished I had a ground unit that was closer to the entrance, but I didn't mind the clean environment. 🙂
Family M. | Overall ExperienceThe early morning staff and end of day staff are both amazing. Super easy to deal with and great location.
Amanda K.Actually nothing guys were amazing
KENNY R.Excellent service in all aspects. Great customer service from top to bottom. Our whole experience couldn’t have been better. Thanks
Louis M. | Overall ExperienceThe staff were very knowledgeable, not only about their own product but about my tow vehicles capabilities as well as the dimensional needs of my cargo. They were friendly and extremely helpful as well.
WILLIAM RANDALL P.The wipers were not great, specifically the drivers side. It was a slushy day so every time someone was in front of me I had to use the wipers to keep the windshield clear. The drivers side wiper left a smear right around the eye line. It was annoying to have to avoid looking in that spot.
MELISSA DAWN A.A little expensive, but overall it was good.
KENNETH HARRIS R.Brandon's a great manager, highly recommend the Truro uhaul! XD
MELISSA TRUDY W.Awesome customer service throughout the entire process. 3 guys at the desk and the manager were excellent. K&C
GEORGE KEVIN J F.Great , efficient service
MARTIN R.Great service
JAMES EDWARD W.Have the vehicle reserved actually available as opposed to an alternate larger unit which had not been requested and which was not required.
STUART RAYMOND M.I have used U-Haul trucks and storage units many times over the years and have always had great experiences.
Barbara C. | First ImpressionsThe young lady that waited on me did a great job. Great customer service and very friendly
MARCEL ROBERT B.Excellent service!!
JOHN LAMONT M.Better than expected. Excellent service and location.
Aaron A. | Overall ExperienceMitchell was Profesional and very efficient, will be back again! Thank you!
WALTER JOSEPH T.This is the only location I go to to rent a uhaul...they are always pleasant
LISA MARIE H.Place was spotless! Gentlemen at counter helped us right away! In a matter of 5 min we were on our way! Excellent service!
Darren M.THANKS AGAIN
Ken O. | Overall ExperienceDrop off at alternate locations would be helpful.
KEVIN JOHN D.I called to cancel my unit in the middle of the month and asked to have my lock cut off because I could not get there. I was told there would be a $50.00 charge to cut the lock off. Even though I'm not getting a refund for half the month. I seen lots of RED tags on doors the people have not been paying. I was never late. This does not seem right.
Jean A. | Overall ExperienceI needed a larger trailer but it was not available. I also had to travel 1 1/2 hours each way to get any trailer at all.
JOSEPH K.Absolutely 100%. , great company to deal with . Very helpful and friendly staff
DAVID ALLAN A F S.Very helpful at drop off and pick up
Sebastian Gregor W. | Overall ExperienceBe customer service oriented. Very poor customer service. I have had 5 total encounters with this location and every single one of them has been frustrating and disappointing. I have had my storage locker broken into and I've been robber while using your service and have received absolutely nothing. I asked for a single months rent to be refunded and the manager (without any actual clarification why) just simply said no. He is very poor at representing the uhaul brand unless that is of course you're trying to turn away customers with a money-first, customer satisfaction last mindset.
CORY JAMES P.Terrible service!!! Waited almost 40 minutes to get someone to check in rental. Then girl said 849.00 owing. I just lost it then. Then she said oh wait it is 324.00. Still way more than the 230 was told it would be. Called manager, would do nothing at all. Will NEVER, EVER rent from Uhaul again and have rented allot of equipment over the years. Terrible company and will tell all my business associates to never use Uhaul to Could have rented from another company for 165.00 total and no bullshit. One pissed off customer!!!!
DAVID O.get a faster computer system it is extremely slow
STEVEN DOUGLAS M.Difficult to gain access on Sunday evening. Code would not work and customer service was not able to help and suggested to wait until Monday morning to go into the office. This seems pointless to have an online access to rent and pay and then have to wait.
Matthew Jason R. | Online Move InAfter hour door access was sometimes unavailable.
BRIAN KENNETH G. | Overall ExperienceI'm very happy with my experience. However, when I booked a unit originally, I booked a larger size unit (10x16, I think?). The agent on the phone said that this unit was on hold for me and would be available when I arrived. Turned out, however, that the unit was not available. In fact, the store agent at the time said no units were available! I was deeply disappointed in this because my province to province move required a unit of that size. In the end, the staff did find a smaller unit available, and gave me some money off the renting fee. I was happy about this, but still disappointed at the larger system of "booking" a unit for a customer that didn't exist. It's akin to an airline over selling their tickets. I think it's a poor business practice. In any case, this was the worst part of the experience. Everything has been top notch. In particular, the staff and management at the Court Street Truro NS location were absolutely wonderful!
Chris L. | First ImpressionsBrandon - we both know why you are receiving a poor rating. You showed clear disregard for me as a customer when you unilaterally chose to increase the price of a service that was previously agreed upon with your staff. There was no discussion with me about the price change and you took advantage of the pre-authorization on my credit card to make the change without having discussed it with me first. I would never recommend anyone deal with the Truro location so long as you are the manager.
Nick H. | Overall ExperienceFriendly helpful staff.
mary g. | First ImpressionsAbsolutely nothing...staff was very very helpful Service was exemplary!!
bill C.Not much.
DAVID G N.No improvement needed Very good service
BURTON ALF N.Keep doing what you are doing. Great service, great staff
David O.Brandon (Truro office) helped me secure storage for my move from Ontario to Nova Scotia & was extremely helpful. Helped make a really stressful time a little less stressful. Facilities were great - very clean, accessible, etc. Would recommend to anyone.
Jennifer E. | Overall ExperienceBrandon is awesome. Really engaged in the process and super helpful
Fay B. | Online Move Inenjoyed my storage experience at Uhaul Brandon the manager was great and very helpful would reccomend it!
beulah m. | Overall ExperienceStaff are incredible
Dave C. | Overall ExperienceThe staff keep the storage facility very neat and address maintenance issues very quickly.
ROB S. | Overall ExperienceMy experience with the staff at this U-Haul facility was spectacular! Everyone I had contact with there went above and beyond to ensure I was well served. I was treated with the utmost professionalism, caring, and respect for a difficult situation I was transitioning through. Well done Brandon and his team. Thank you!
Kevin S. | Overall ExperienceI would rent a unit again and will recommend using Uhaul storage to my friends and family. Thank you again
TIMOTHY C. | Overall ExperienceI'm in the process of moving from Ontario to Nova Scotia & the people in the Truro office could NOT have been more helpful. Highly recommend.
Jennifer E. | First ImpressionsStaff friendly and helpful.
Brian T. | Overall ExperienceManagement is very ignorant,however the young lady witch works there trys her best. I have asked for the higher ups contact information so i could place A complaint about the manager however couldn't find it. I will be letting all my friends know how rude he is towards the public. Thank you
Monica D. | Overall ExperienceSo helpful and friendly - staff seemed happy to go above and beyond!
3rd Place T. | First ImpressionsI rate the facility in Truro outstanding! I had a problem with my cc being charge twice after I tried , without success , online to book a storage unit. Brandon , the Truro manager , did everything he could to help me but in the end he had to refer me to the contact centre. Several calls to the contact centre were made I was unable to get hold of anyone that could help me. I booked a space anyway, which was not the Truro Court St. locatifon , it was the Main St. SELF CHECK IN location. I booked these but was unable to check in the day before as it kept looping me back to the beginning, but still chargling my credit card. I arrived to the Court St. location on the day of moving to see if I could get checked in there and I was unable to. I had movers in the yard , and I was paying 300.00/hr. My angel came in the form of Mellisa Wright, would was able to secure a spaces at the Court St. location and booked them side by side. You have no idea how grateful I am for her extraordinary patience and service that day. I also wanted to point out how spotless the location is! Melissa advised me she did the cleaning there. I would have eaten off the floor is was so clean. Please note the above recommendation is for the Truro location only. My experience with your online booking system and you contact centre I would rate in the negative. You folks need so much work on your IT and your call wait times! Eventually my cc problems did get sorted out but I suspect it was the Truro employees you send it up the chain. Regards, Maureen Brennan
Maureen B. | Overall ExperienceAmazing customer service. I love how you incorporated the bowling alley pictures. Very clean and feels safe!
Mary L. | Online Move InThe only problems were 1) your locks don't work well when in place. We always had to fidget with it as it wouldn't open all the way 2) when trying to reorganise the rm, the lights kept going off.
ROB A. | Overall ExperienceReceived email quote over phone on August 4 for storage $159 and first month free.. Brandon at the Truro location told me my quote expired in July and I was not getting the first month free. He also charged me $169 plus tax.. This is unacceptable and I will be going to the media about my trust with this Truro location. I feel I was scammed into these false charges just to get there and be told it sucks to be me. Brandon Archibuld should not be a manager..
pam p. | First ImpressionsExcellent service from the staff , as usual. The storage unit was listed as 8x15x10 but it is actually 6x15x10. This should be adjusted as you lose 25% storage volume and are paying for this.
Stephen G. | Overall ExperienceA great facility to have in Truro! Indoor loading/unloading bays a real asset. Very pleased with our storage experience at U-Haul in Truro! *****
Michael D. | Overall ExperienceThe online reservation system that we used let us reserve a large unit but when arrived no units availablethis sucks Brendon very helpful in solving issues After hours not being able to get in the stuck door is very frustrating again brendon was called and helped us out Please fix the door
Dan M. | First ImpressionsIn the space of 36 hrs, this site has managed to: - lock me out of one site due to changing the access keypad without warning - not set up my account at this site with 24hr access - not have the required disc lock on hand for my new unit (sold me standard lock) - CUT THAT LOCK OFF THE FOLLOWING DAY AND LOCKED ME OUT OF MY NEW UNIT!!! - refunded me the initial cost of both locks, but not the taxes, so I'm still out a few dollars which just adds insult to injury Staff was friendly enough but the gm could use some updated interpersonal skills/customer service training. Fortunately, his colleague handled most of the interactions. NO, this was NOT a satisfactory move-in experience and makes me question what lies ahead in this business partnership.
jon w. | First ImpressionsWe had an issue with Alan, however the Manager was able to assist.
Michelle B. | First ImpressionsEveryone was wicked,thanks so much homies
WILLIAM CHARLES A. | Overall ExperienceA very pleasant experience and very easy to use storage system. Being out of the weather while loading and unloading helped make a chore into a joy!
Colin Y. | Online Move InBrandon Archibold checked us in and explained everything to us. He was extremely polite, professional and enthusiastic. It was a pleasure dealing with him. Thanks
ian g. | First ImpressionsI had a great experience with Brandon Archibald in Truro Uhaul!
John S. | Overall ExperienceClean facility, friendly staff....
JAMES DOUGLAS M. | Overall ExperienceDarren was great and very friendly. Great customer service.
Dawn E. | First ImpressionsUnfortunately even after multiple tries by the very friendly staff it was never possible to access the storage after office hours (although 24 access was advertised everywhere) using our access card, the manager let us in using his personal code
Marco V. | Overall ExperienceThe man that helped me was exceptionally friendly and proficient.
carrie D. | First ImpressionsIt would be convenient to have both full and half-month options for people who are moving somewhere on a 15th or something.
Danielle C. | Overall ExperienceI had an amazing experience at this location. Great customer service and clean, organized facility.
Barry F. | First ImpressionsWe used the access code to check in, but at the end of our move, just after the U-Haul office closed, we tried to lock our unit using the code. It said access denied. We were not able to re enter the building, saying we did not check in, and the access code kept saying invalid. We have tried for two days to contact U-Haul, but no response.
NATHAN R. | Online Move InExtended access hours are awesome! We had a long day packing our belongings from our apartment and then unloaded our belongings into our new rental locker and left site at 3:00 AM. Very convenient.
Michael F. | First ImpressionsGreat location and I really enjoy the enclosed loading/unloading area. Certainly adds to the appeal of using your storage units.
Michael R. | First ImpressionsIf it were not for the excellent help of Alan who was working at the check-in counter at this local location, my experience with U-Haul Corporate would have remained unbelievably bad. Alan went above and beyond to make my already bad moving experience more pleasant and less stressful. I have thanked him personally more than a few time during my move in. I'd appreciate the manager of this location to take particular notice of my comments and ensure Alan is commended! I'm a 60-yr old retired C-suite executive and Great Leader Coach who knows great employees when I see them. Alan is definitely one of those! My rating dealing with U-Haul Corporate both through their website and their CSC, although not asked for in this Facility Rating, would be one star at best! Unforgivably bad, bad, bad!
Kevin S. | First ImpressionsVery easy process with extremely helpful staff. Carts were accessible and worked well to move our belongings into the lockers.
Aliya K. | First ImpressionsUnbelievable staff. I have purchased packing supplies , had my SUV wiring replaced , rented trucks , trailers and now storage at this facility and every staff member has been stellar. Highly recommend this location.
Stephen G. | First ImpressionsVery friendly, helpful staff,excellent experience in storage and renting a truck would definitely use again
Robert S. | Overall ExperienceThis was the slickest and easiest contract entered into. Allan made it so very simple and we were able to move in within minutes of requesting space. He was an excellent rep for U-Haul!! Thank you!
TIMOTHY C. | First ImpressionsFantastic customer service ☺️
DIANNAH S. | First ImpressionsVery friendly staff and awesome facility that has easy access to units.
Peggy S. | First ImpressionsLove the convenience and setup of Uhaul Self Storage! Access is simple, carts are helpful and storage unit was clean and ready to go. Would recommend this to anyone looking for storage solutions.
Miranda L C. | Online Move InPersonnel is very friendly but there are a few glitches in the system: we were given a storage unit that was already occupied although it appeared free in the system, twice in a row we tried accessing the facility after hours after being told that we could but in fact we couldn’t get in
Marco V. | First ImpressionsExcellent customer service and answered all my questions. Jackie was amazing!
Sheri F. | First Impressionsperfect
ron c. | Overall ExperienceReally appreciate the friendliness and flexibility of the staff! Thank you!
Cathie C. | First ImpressionsI only left this unit to rent a larger one within the same faciltiy
victorian order of nurses for canada n. | Overall ExperienceDuring access hours, anyone can enter the facility and roam inside, which was concerning. I had an access card to enter after hours, but it never worked. Jackie and her staff were great!
Jessica E. | Overall ExperienceIt was a long travel from the loading dock to unit 2231. The bumpy unlevel floor made for a challenging move in. Other than the floors, the facility is great.
Andrew C. | First ImpressionsOnly issue I could see is the roll up door would not stay up but no big deal everything else was great
neil m. | Overall ExperienceThe only issue with the facility: When first opened -- and after having paid for a locker -- work was not complete on the facility itself. For an excessive amount of time, it was not possible to get to our locker. Compensation of no kind was offered for the inconvenience. NO complaints about staff, they did all they could. Head office or District Manager (?) should have offered something: Reduced rate, a free month, something.
todd h. | Overall ExperienceI was frustrated with having to walk around the building several times because the swipe card was not working, Pushing the help button on the swiper received no response. I think it would have been more courteous to accompany me to demonstrate and introduce me to the procedure and the location of the unit. I had been up all night packing and cleaning and then driving 4 1/2 hours (I stopped for a 45 minute nap) and was very tired. Luckily the elevator didn't stop working until our last load and the employee that came to look and help us find the stairwell was very helpful and kind. Drive-in and unload was very convenient and the trolleys worked well with a large elevator. I like the historical content of the building as I grew up bowling there every Saturday.
nancy a. | First ImpressionsPeople there very friendly, helpful and patient.
ron b. | First ImpressionsVery helpful staff...thanks very much.
Dale A. | First ImpressionsEmployees are very friendly, knowledgable and understanding. Facility has easy access storage and is extremely clean .
Marie B. | First ImpressionsThe gentleman behind the counter at your Truro location... "Darrell" I believe his name is, was very helpful, friendly. This was the 3rd time that I have used Uhaul and I am very pleased.
stacy b. | Overall Experiencegreat
Paul C. | Overall ExperienceExcellent customer service
stacy b. | First ImpressionsGreat staff
Dave C. | Overall ExperienceVery friendly service. That’s what it’s all about!!!
Dave C. | First ImpressionsThe second time we needed U-HAUL in Truro, the second time we had an amazing customer service. Great job!
Paulo M. | Overall ExperienceGreat customer service! The U-Hal team was amazing. Darrin was very friendly and helpful. The team helped us find the best solution for our needs and everything was perfect. Thanks U-HAUL Truro.
Paulo M. | First Impressionsa very pleasant staff
Frederick C. | First ImpressionsJaqueline was extremely helpful and professional...I would highly recommend uhaul Truro just because of her.
Troy C. | First ImpressionsExcellent customer service. Lovely facility.
Ingrid T. | First ImpressionsGlad you have renovated a great facility in the "Hub Town" of Nova Scotia" Service was great, and we look forward to having a safe and secure facility to store files. Thanks - keep up the good work.
Maritime Aboriginal C. | First ImpressionsExcellent staff and so helpful with everything!!
lynne m. | Overall ExperienceFriendliest customer service experience I've had in a long time. Employees were upfront and informative, leaving me with no questions about my rental. Manager showed me my rental unit herself! Awesome
jd h. | First ImpressionsVery clean...very helpful and friendly staff. Would highly recommend this business.
edna k. | Overall ExperienceStaff very helpful and friendly!
Jaime B. | Overall ExperienceSuper nice and very helpful in answering any and all questions.
patrick n. | Overall ExperienceI originally dealt with Darren at the Truro Facility & he was most helpful & knowledgeable, very customer service orientated.
heather m. | Overall Experience