Customer Reviews for U-Haul Moving & Storage of Truro
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Truro
Davis S W. on
Keep doing exactly what you all see doing.
Ruth H. on
Please use winter tires. All seasons are not dependable in our winters.
Brian B. on
Really enjoyed the lady at the counter. Good job.
Marie B. on
Employees are very friendly, knowledgable and understanding. Facility has easy access storage and is extremely clean .
stacy b. on
The gentleman behind the counter at your Truro location... "Darrell" I believe his name is, was very helpful, friendly. This was the 3rd time that I have used Uhaul and I am very pleased.
Paul C. on
great
Markdouglas N. on
computer system slow.
John M. on
The folks at this location were great...100%
Alyx M. on
Great experience customer service was great!
Alice A. on
Can u please have the agents that book communicate better with your stores? I booked a month ahead. The order was wrong and I had to look it up with local agent with email. Totally different from from my request
MICHELLE J. on
Both the woman that initially checked us out, and the man that took care of the return, were pleasant and helpful. The location in Truro is easily accessible and the interior of the store was very clean and bright.
Leon's F. on
VERY nice people to deal with. Find a way to save information for frequent renters. Find a way to accept different methods of payment like cash, visa/debit.
Lori Dawn M. on
Customer service was awesome!
Michael R. on
Overall it was a great experience, right from the first time I was in the store till I dropped the keys off when I returned the van.
Shawn Charles T. on
We had a major issue when attempting to return the dolly trailer near our home. We were told that we could drop off the trailer at O.K. Tire here in Westville. After searching for 20 minutes for the location ( they recently relocated) they informed us that they were not a U-Haul depot. They sent us to the other end of town to another depot. We wasted over an hour trying to drop off the trailer.
stacy b. on
Excellent customer service
Dave C. on
Great staff
chelsey C. on
I made an online reservation for a 20’ truck and was given a 26’ truck. The woman who confirmed my rental the day before pick up confirmed to me that it was a 20’ truck. She did not tell me the truck would be in a totally different parking lot behind the building. When returning the truck I spent an hour at the Halifax location only to be told there was a error with the mileage and that the contract was put on hold. Terrible experience, will not use uhaul again.
Rhonda Lee P. on
Extremely helpful and kind will be telling everyone ??
Pamela M. on
I was surprised to find out that UHaul maintains a hold on a customer’s credit card for 5 to 7 days after payment upon return of the vehicle. I have not run into this before. Typically the hold is released when payment is cleared. Customers should be advised of this in advance.
James C. on
do a better job of vacuuming the seats. The passenger seat was covered in dog hairs.
Joanna M. on
Vehicle and service were excellent. Queen size bed bag not so much. They could be longer, and they don’t fit deeper mattresses.
G WILLIAM M. on
Nothing. Service was very personable.
Robert P. on
Great staff
David M. on
Friendly staff, Good service
Dave C. on
Very friendly service. That’s what it’s all about!!!
Donnie B. on
The staff was awesome to deal with and were very helpful. I would rent from this location again without any hesitation.
Jeff M. on
Pick up and return were quick and easy. Staff were extremely helpful and friendly. Will definitely rent from this location again when needed.
John S. on
Uncontrollable construction issues, but very helpful staff to accommodate
Chrstina S. on
Great staff at Court St Truro location. Expedient- made for a good experience.
Paulo M. on
The second time we needed U-HAUL in Truro, the second time we had an amazing customer service. Great job!
Paulo M. on
Great customer service! The U-Hal team was amazing. Darrin was very friendly and helpful. The team helped us find the best solution for our needs and everything was perfect. Thanks U-HAUL Truro.
TIMOTHY C. on
Just dropped truck off and it was perfect.
Frederick C. on
a very pleasant staff
Ashley D. on
If they were going to charge me a whole day for being a few hours late it would have been nice to know, as it was partially uhauls fault. I had to bring in extra help to unload quicker to get it back by 6 as they requested when I called that morning. They didnt mention a penalty but made it sound like it would be fine as long as it was back before 7. I could have dropped it the next day for the same late fee and not hired an extra person.
Kathleen H. on
Getting your internet service up and running properly would make check out at the facility quicker
Gary M. on
Very very disappointed with our service. We had issues with the booking being changed and were told it was being looked into. No response. Paid full price and after they so stringently wanted it back by 11am we waited 15 mins after 11 (having been there before then to even be waited on). DO NOT USE THE TRURO LOCATION. If you search UHaul Truro on Facebook you will find many many bad reviews from the new location. Basically you are treated as though you can't complain because they have a monopoly in this town. Will not be recommending to anyone who do business with in this town ever again. I recommend everyone read the online reviews before they book. They do not value their customers. Will be contacting the BBB and local newspapers
Paul B. on
Nothing to say, thank you.
lorna U. on
When I initially called to book a moving van I was hung up on. Then I called back and I think got a call center. The man I spoke to was very impatient. He gave me no information and just wanted me to book the truck. When I said I wanted information he said to just book the truck as I could cancel at any time. I did book the truck and went to the office on court street the next day and got more information. The people there were very nice and answered all my questions. However they did have me change my date as the date I booked previously would not have had the carovan available so they would have had to bring it from away which would have been an extra charge. When I went to pick up the van there was a problem with the internet and it took about 25 minutes to get the paper work done as they had to upload my license. The person who waited on me seemed fairly new as she was asking the other lady who worked there questions. The other lady appeared annoyed and didn't seem to want to help. The carovan was clean and ran well. The court street location closes at 7 so I arrived at 6:55 and it was closed. There was another customer also there wondering why the location was closed before 7. So I then went to do self checkout. What an ordeal that was. You have to go online. Set up an account. It wouldn't allow me to set up the account so I called the 1 800 number and got someone friendly. This is all while standing outside the building. Thank goodness it had stopped raining. The lady I spoke to was amazing and walked my through getting signed in. The process took about 45 minutes to complete you have to answer questions and have to take pictures and upload them to prove your mileage, gas, and that the van is clean etc. I would not recommend you use uhaul if there is another company you could use.
Daniel B. on
Check In- Fine, Vehicle worked fine, check out was terrible. Took 45 mins and there was nobody else in the store. Counter rep took multiple phone calls while working on my file which should have taken 5 mins. Was quoted $434.70 for 1800 kms of use, with $0.20 per km over that. Used 1920 which should have been $24 plus tax additional and ended up paying $575 somehow. The people at the counter assured me it was right but it wasn't. Wouldn't use this location again.
Danielle Marie L. on
They lost the credit card information so luckily with a phone call it was retrieved and truck could be picked up. Personal was friendly and helpful though.
Troy C. on
Jaqueline was extremely helpful and professional...I would highly recommend uhaul Truro just because of her.
John H. on
Nothing! Darren is a great customer contact representative!
Ingrid T. on
Excellent customer service. Lovely facility.
James W. on
Advertise accurate up front costs
Colleen A. on
When I rented the truck from 8am to 8pm and returned with in that time frame I was charged for an other days rental rate and it took longer to do the self check in because it was hard to get a good enough picture for the web sight to accept.so it made me about a half an hour late returning it.
Kim L. on
Dont put the air fresheners in the units. Otherwise, Court St excellent service. One other, head office must let location have 10' cubes. Van's ok, not high enough. Thank you
Samya E. on
I was pleased with everything except your billing practices. I did not like you putting pending transactions through on my visa. Not only that but these transactions were incorrect in the price of my service and it looked like they were charged on my visa from my phone. I almost had a heart attack when I seen the transaction payments. I called your office right away and the clerk assured me I was not going to be charged this amount. Please change your billing methods, as I spoke to some of my friends and they also do not like your billing methods. Other than that I was very pleased with everything else.
Maritime Aboriginal C. on
Glad you have renovated a great facility in the "Hub Town" of Nova Scotia" Service was great, and we look forward to having a safe and secure facility to store files. Thanks - keep up the good work.
Thomas P. on
Excellent service! The male staff person went out of his way to ensure that I received the best customer service. He is the type of employee that all businesses would like to have.
Diane M. on
It took an exceptionally long time to complete our transaction. We were told we could have the vehicle until 4 o’clock the next day. We then received a text from another office saying it had to be back on the same day. I was unable to talk to someone at the local office when I called back and the person I talk to From the call centre was rude and dismissive. There appears to be huge miscommunication between the local office and the head office.
lynne m. on
Excellent staff and so helpful with everything!!
Brian S. on
Very nice and Pleasant employees
Tim M. on
Maybe because it was a new location, staff seemed a little confused, problems with equipment. Difficult to pay because card swipe would not work.When I returned it, they didn't know if I paid.
Melissa Dawn R. on
Let people know debut is not available in store
Sara D. on
Kind, helpful, friendly staff. First time renting a U-Haul and was so impressed. Everything was easy and smooth, would recommend to anyone!!! Special thanks to Brittany Brown - she was great :)
Melisss K. on
It would be awesome if there was a solar light outside the key drop off for after hours. :)
fabian M. on
A pallet-jack to help transport something (equipment, etc.) to the storage rooms would have been great! I would have liked to put something there in storage but was not able to move it back there.
jd h. on
Friendliest customer service experience I've had in a long time. Employees were upfront and informative, leaving me with no questions about my rental. Manager showed me my rental unit herself! Awesome
Bob P. on
Excellent service - friendly and very helpful staff. Great location!
Ken M. on
Service was efficient and friendly, all I could ask.
Lucas M. on
Customer service was fine. I was not happy about booking a month in advance for a 10’ truck and given a 17’ truck. On top of that I had to return the truck to a location I did NOT choose that was out of my destination town. When I tried to resolve this I was told too bad. I called uhaul Canada and was told the best they could do was a $30 refund. When I got there they gave me a $25 refund and said that’s all that was authorized. It was frustrating!
Robert P. on
Great customer Service
Jason R. on
No problems. Easy and quick service
Amanda E. on
When I placed my order I selected check out in the location - not self check out -yet UHaul took it upon themselves to alter my order a few days later to self check out - which did not work so I ended up in the retail location anyway. (Good thing I did because the equipment I asked for hadn’t been loaded) When completing my order online it gave me a total which did not match the total at the retail location (by $150) if a deposit is required please include this in the total balance due - it’s fraudulent to ask for payment in one amount then process another. Self return didn’t work and 5 days later I still don’t have my refund for the deposit because the return location never processed my truck return. The truck itself was great. The expectation and follow through poor.
Bernard M. on
had a credit card but was given the truck without one. they made me give them 100 cash deposit. truck fuel was not correct or agreement. no drop off location was provided and once it was it seemed to change multiple times. from my original call for my u haul and the surrounding confusion I received a minimum of 6 calls from your company with each person passing the buck. one person told me unless I was willing to go into Halifax for a 3rd time and debate the bill with the location I would be held responsible for 3 days late ? the truck was returned within 6 hours of my entitled 24 hour period. I was not explained km overage or what my limit was. I replaced the gas to where your paper work said even though I received in just above empty. after all said and done the 2 ladies working at windmill were atleast nice enough to waive the overage for km and give me back my deposit seeing how much of mess the file and issues were. I am still out the gas money and my time and my effort. your company is close to a manopoly so I'm sure I will be forced to continue to use you but I have shared this experience with my 12k followers on insta and told everyone I know and come across asking how my move went. worst experience hands down and never had problem in the past. most un organized company of all time for sure. I was told to photograph the truck in future a d gas levels when I rent as if they know they have scammers . seems insane for a company of this size. my two cents and opinion .
jeff S. on
A very professional attitude.
Gordon M. on
excellent service
Samir C. on
When I booked the truck, it says on my contract that I have 147 kms allowed. I used only 110 kms. When I returned the truck, they told me that I exceeded the mileage. Something is wrong with the system. Go figure.
arthur S. on
Even though I had trouble with the maintenance of my rental equipment, the staff saved my overall experience. The staff went over and above to help make me fell satisfied and its because of them that I will remain a customer of the 22-24 Court St. location.
Don M. on
the people in the Truro waited for us as it was close to closing and even though the system was slow we were able to get the rental and return it the same night. Thank you for everything
Beverly M. on
Not a thing, from start to finish everything went very good
Susan C. on
I was given a coupon for a months free storage, can’t make much improvement on that.
matt S. on
When i called and requested a half ton truck to tow my camper to the cottage when my truck broke down i requested a 4x4. At that time i was not told the truck i rented was not 4x4. I had the pleasure of being informed of that upon picking up the truck. When i arrived at the cottage to place my camper on flat ground but wet grass i got the truck stuck. When the camper was disconnected from the truck, it still was stuck. (Wet grass, mud, ) To make matters worse was how i was stuck and where...... middle of the lawn. The truck was spun down 2inches. thats not much, was less than halfway from the tread on the tire to the rim. The wonderful 2wd truck was not able to free itself from my lawn or dig its way out because of the poor tires installed on it. I suggest having some 4x4 trucks for situations like this theres others im sure that have encountered this im sure
Dr S. on
comment on the different mirrors system took a bit to sort it out also advise how much mirrors stick out overall, minor things
daryl M. on
Darrin and Michelle at the Court St. location went above and beyond in their efforts to facilitate our move. Couldn't ask anything more from them. Although I have never rented or driven an U-Haul vehicle before, I have heard some negative comments about difficulties involved in driving one of your vehicles. Darrin did explain to me that vehicle maintenance was conducted in Dartmouth. May I suggest that a maintenance report be available in each vehicle for customers to review in order to give them some confidence that the vehicle has been properly maintained and potentially not cause problems while on the highway.
peter F. on
Non working lights !!!!!!! - safety hazard - luckily was not fined !!!!!
Heather B. on
I have seen nothing but improvements with u haul and I could not suggest a thing.
Jim F. on
Better than Newport. The guy at the desk was friendly but man he didn't listen. Just a darn broken record. I kept trying to get him to stop saying the same irrelevant jargon over and over, but he just wouldn't quit. I would call him "friendly" and "a nice fella", but goodness gracious just listen to what I'm saying for a darn second and stop interrupting me. I would have a beer with him, but 1/5 for my experience with him at uhaul. C'mon guys. I don't write bad reviews. This is just an awful enough system that I can't just stay quiet.
Nicholas F. on
Had my pickup location changed on very short notice (60min) to a location across town that closes earlier. When I didn't get there on time, I went to my original pickup location and had to argue for nearly an hour before they gave me a different truck. This was a very frustrating experience.
edna k. on
Very clean...very helpful and friendly staff. Would highly recommend this business.
Jaime B. on
Staff very helpful and friendly!
patrick n. on
Super nice and very helpful in answering any and all questions.
heather m. on
I originally dealt with Darren at the Truro Facility & he was most helpful & knowledgeable, very customer service orientated.