Customer Reviews for U-Haul Moving & Storage of Truro

Get some cruise control

The protocol for filling the gas tank was very unclear, causing customer to overfill and overpay for fuel.

Trailer towed awesome. Very happy with my rental.

I have had a poor experience at this location in the past however my most recent experience was the complete opposite because of the service provided by Darrin Deyarmond. I had made a booking to pickup my truck at a difference location however it was unavailable and had to pick it up here instead. Because of that the billing of my reservation was incorrect and I was charged more kms than I should and the flat rate was also wrong. When I returned the vehicle and questioned my bill Darrin had a look, immediately understood my concern and also couldn't understand why I was billed the way I was. Darrin corrected the bill to my satisfaction without hesitation. Despite working alone during a busy evening Darrin was friendly, very helpful and provided exceptional customer service. I left feeling good about my experience - and this was after locking the keys in the vehicle and having to pay for someone to gain entry so I could return the vehicle. Thanks again Darrin

perfect

lower the price lol

Very friendly and helpful service. The trucks operate so smoothly and are so clean.

I always find the employees kind and accommodating. I have recommended this location to others and use it whenever needed.

Nothing I can think of

I've rented from the Truro, NS location several times this summer, and they have been absolutely awesome to deal with. Everyone is pleasant, helpful and easy to deal with. Unfortunately, I can't say the same about the folks dealing with my online booking. The 15 foot truck I had originally rented for today's move turned into a 20 foot unit that I would have to pick up at a location 50km away. I was never offered to be reimbursed for gas for both my personal vehicle that I would use to drive the 100km round trip to obtain this vehicle, nor the gas on the rental unit on the one way rental to Truro from Westville they offered me. I will never, ever book online again, but will absolutely return to the Truro, NS location to book a rental for my next move. The folks in Truro are awesome to deal with, and I think the folks running the online services could take a lesson from the Truro branch in customer service.

Your storefront is excellent. Everything you could need for moving. I commend you for your respect of the unique history of the building as a hat factory and dynamic place of work for so many women and men-the photo displays are very well done. My rental experience was very good.

hard to improve provide a coffee to go ...

The service was quick and professional. The truck was very clean, ready and well maintained.

This is the third truck this year that I've rented from U-haul and all of them had alignment issues. None of them were very good at going straight. I think they should be maintained a little better .

Rude, misinformation

Perhaps don't call right at the estimated return time, and then proceed to call the emergency contact as well. Always assume someone will run a little late

Nothing, customer service was excellent. :)

Customer service is perfect. Anybody more attention would be annoying.

Should supply renters with an owners manual, cup holder was broken, should have good wiper blades. On a long haul like we did renter should have some instruction on navigating steep inclines. Should consider diesel engines on bigger units. Other than that all was good.

Really appreciate the friendliness and flexibility of the staff! Thank you!

Cruise control for peoples that have bad legs it helps the blood circulation when you can move the right leg also make ramp wider

Price was a little high to rent the cargo van for four hours to pick up some items 100 km away

i had a very good experience with uhaul, no problems whatsoever. I would definitely recomment it to a friend.

She charged me $320 extra said the truck was in miles not Km's, only thing that saved me was I took a picture of the fuel because it was wrong as well. So I had proof that the truck was registered in km complete scam!!! Never again! Lawrence MacLellan

The on site staff were very informative, helpful and courteous.

All went well was quite happy with U-Haul.. Thank you..

My experience (not based on your local people who were fine) was a disaster. I teach marketing at four post sec institutions in NS. If anyone is interested (and I suspect you are not), connect with me. And I am not usually a complainer.

I only left this unit to rent a larger one within the same faciltiy

Have the truck full of fuel to simplify the process of returning it full versus about 3/4, 1/2 or whatever the gauge reads when picked up.

During access hours, anyone can enter the facility and roam inside, which was concerning. I had an access card to enter after hours, but it never worked. Jackie and her staff were great!

Absolutely nothing, I called last minute and they took great care of me! It was quick, efficient, truck was clean and the app to return meant I could drop off when I needed to. Wonderful experience Thank You

All was good.

We had problems with the online booking, as when we got to the Truro site they did not have the car hitch to be installed on my vehicle. We had to return the next day, but I must say the technician (Brendan) was excellent, even coming on his off day to install the gear for us. The central call center is also very difficult to navigate and not helpful. Our issues were only resolved when we managed to speak with the manager in Truro, who was extremely helpful. I would certainly recommend this location.

Checking in ahead of time didn't save any time as there was only one person at the counter and there was a line.

It was a long travel from the loading dock to unit 2231. The bumpy unlevel floor made for a challenging move in. Other than the floors, the facility is great.

Both Lucy and Darin at your Truro location were very friendly, helpful and knowledgeable.

It was awesome. Can't think of anything to improve.

Great service Darrin, and (I believe Jackie).....would recommend you in a heart beat....

My favorite location to rent from. Store is clean, bright. and staff are super friendly and helpful. No issues.

In pictures, I had to disagree with all them , as there was damage all over the truck not updated in the pictures given. Myabe keep them updated:)

Only issue I could see is the roll up door would not stay up but no big deal everything else was great

The only issue with the facility: When first opened -- and after having paid for a locker -- work was not complete on the facility itself. For an excessive amount of time, it was not possible to get to our locker. Compensation of no kind was offered for the inconvenience. NO complaints about staff, they did all they could. Head office or District Manager (?) should have offered something: Reduced rate, a free month, something.

Was greeted by a friendly staff, great service.

Need to keep a eye on wheel seals leaks had a truck that possibly had 3 wheel seals leaking

This was the first time I did an online booking and it worked perfectly. The customer service person was excellent: personable and knew her business. The storefront was spotless and well-stocked. The pickup truck I rented was in perfect shape and worked flawlessly. I would definitely recommend Truro UHaul!

slight confusion on availability of a trailer that was in stock- this seemed to be a "head-office" issue rater than local. Overall, I was really impressed and will use again. staff were great

I was frustrated with having to walk around the building several times because the swipe card was not working, Pushing the help button on the swiper received no response. I think it would have been more courteous to accompany me to demonstrate and introduce me to the procedure and the location of the unit. I had been up all night packing and cleaning and then driving 4 1/2 hours (I stopped for a 45 minute nap) and was very tired. Luckily the elevator didn't stop working until our last load and the employee that came to look and help us find the stairwell was very helpful and kind. Drive-in and unload was very convenient and the trolleys worked well with a large elevator. I like the historical content of the building as I grew up bowling there every Saturday.

VERY clean truck, nice space and location.

Air conditioning

Not a thing! Staff were great.

The staff were very helpful made my move a lot less stressful THANKS

We have rented at this location several times, the staff is awesome, it's always been simple and trouble free. Whatever they are doing there should continue!

Staff do a great job looking after the customer , they are friendly and helpful , would recommend this location to anyone

Your Court St location is well laid out with a professional appearance. The service was excellent and the 5x8 trailer got the job done with no issues.

Customer service agent was great.

No AC on a 30 degree day and no offer of compensation.

Staff very friendly and efficient. The truck i rented was very nice. No issues at all. Will definitely recommend to others.

Vehicle in great shape but AC didn't work.

People there very friendly, helpful and patient.

Very helpful staff...thanks very much.

Employees are very friendly, knowledgable and understanding. Facility has easy access storage and is extremely clean .

The gentleman behind the counter at your Truro location... "Darrell" I believe his name is, was very helpful, friendly. This was the 3rd time that I have used Uhaul and I am very pleased.

great

Excellent customer service

Great staff

Very friendly service. That’s what it’s all about!!!

The second time we needed U-HAUL in Truro, the second time we had an amazing customer service. Great job!

Great customer service! The U-Hal team was amazing. Darrin was very friendly and helpful. The team helped us find the best solution for our needs and everything was perfect. Thanks U-HAUL Truro.

a very pleasant staff

Jaqueline was extremely helpful and professional...I would highly recommend uhaul Truro just because of her.

Excellent customer service. Lovely facility.

Glad you have renovated a great facility in the "Hub Town" of Nova Scotia" Service was great, and we look forward to having a safe and secure facility to store files. Thanks - keep up the good work.

Excellent staff and so helpful with everything!!

Friendliest customer service experience I've had in a long time. Employees were upfront and informative, leaving me with no questions about my rental. Manager showed me my rental unit herself! Awesome

Very clean...very helpful and friendly staff. Would highly recommend this business.

Staff very helpful and friendly!

Super nice and very helpful in answering any and all questions.

I originally dealt with Darren at the Truro Facility & he was most helpful & knowledgeable, very customer service orientated.