Customer Reviews for U-Haul Moving & Storage of Truro

Rating:

5.0

I would have employee and/or manager do walk around with customer and test all areas of vehicle (ie. doors and windows) to make sure everything is up to par.

Rating:

5.0

I reserved a 10" box truck, but when I arrived it had changed to a 10" conversion van. I verified in my email that it was correctly set to the truck initially. Luckily the folks at the pick up location was able to get me a larger truck at the same price as the 10" box truck was not available and a conversion van was not going to work for me. Also it would be nice if the self-pick up option was part of the app. It seems it was only on the website login.

Rating:

4.0

U haul employee who assisted with check in quoted wrong day for drop off. Called me to drop off early but I had not finished working. Very inconvenient mix up.

Rating:

5.0

Outstanding customer service both times I have had to go in!

Rating:

5.0

We were very well served!

Rating:

5.0

Very happy with the staff, very knowledgeable and very helpful. I will rent again from here when I need too. Thank you. Paul

Rating:

4.0

Shorten wait times. Over all the experience was very good. Staff friendly, helpful and knowledgeable.

Rating:

5.0

Great facility, climate controlled, clean and easily accessible. We used our storage unit for over a year and were very satisfied.

Rating:

4.0

Had to wait for about 15 minutes while one staff member dealt with 2 other clients. Gas tank was barely over 1/4 tank and the vehicle was parked around the corner. Not having a full tank for a 300 km trip meant I had to fuel at the start of the rental NOT the end. I put in a lot more than it turned out I needed and was confronted with U-Haul's "tough luck" policy.. Kudos to the staff for coming up with a resolution because it prevented this being a one or two star review and no prospect of repeat business.

Rating:

5.0

Darren was fantastic. He went above and beyond.

Rating:

4.0

Please make sure that the extras ordered are in the truck!!!

Rating:

3.0

Not have the customer rep call and say they will call the RCMP and charge you with theft if the trailer is not back at by a certain time

Rating:

4.0

Very friendly staff and clean place....

Rating:

2.0

Booking the rental for pick up in Milford was easy, however, when pick up time arrived, the truck was NOT in Milford. There was much confusion, gas, mileage and time wasted as we drove from Truro to Milford to pick up a truck that was not in Milford but in Truro! A better way of communication between UHAUL and customers other than text messages that may or may not be received prior to arrival for pick up.

Rating:

5.0

No suggestions as to how you might improve as I was impressed with the professionalism of the service personal and the timely and efficient manner in which my needs were met.

Rating:

5.0

The staff was excellent at Truro location

Rating:

5.0

Excellent service and helpful service!

Rating:

5.0

Nothing! You guys are awesome!

Rating:

5.0

I was quite shocked at how good the mileage was in the truck we rented. We did 311 km half of it empty and half with about 7000 or 8000 pounds on and only used half a tank of gas. My only recommendation would be to make it VERY clear to customers, that return after hours, to stay in the truck until they have gone to your app and gone through the return process. I didn't and could not get back into the cab to take a picture of the dash. And, although I had taken a picture of the dash the app does not allow you to use pictures in your gallery, the picture must be taken with the app. Lastly I had driven away from the uhaul location to do some shopping only to find out that you used GPS to ensure the vehicle was dropped off at the right location. All of which makes sense but I wish it had been made clear that I should do the return from the front seat of the vehicle before stepping out and locking it.

Rating:

1.0

Most horrible experience in my life

Rating:

3.0

Good service

Rating:

5.0

Nothing really representatives were great

Rating:

5.0

Have a sign in the back parking lot saying to return vehicles at the front. Guy who helped me was very good and friendly. And I saw him dealing with a. Problem customer and he was very professional.

Rating:

5.0

As usual, fast service with no excuses.

Rating:

5.0

Just an extra bit of acknowledgement.. The storage facility in Truro at 22-24 is very well kept. The hallways, elevator and the loading bays are always kept very clean, as well as the toilet facility. Been there 10 different times👍

Rating:

2.0

I originally rented my truck for two days. For some reason, the company started harassing me and leaving angry voicemails on my phone telling me my truck was late and that I only had it for two days. They also told me I went over my mileage but I had to drive that number of miles to return the truck to Truro from Tatamagouche. All of these issues came up because of mistakes of the Uhaul centres and I was blamed for them and charged for them.

Rating:

5.0

Unless something changes in the near future, I wouldnt impove anything! These 2 employees were very helpful, and friendly. Makes me wanna come back!

Rating:

4.0

Lot was easy to get around and lots of room for movement.

Rating:

5.0

The employees at this location are always very pleasant, knowledgeable and eager to help us!! Excellent customer service!!

Rating:

5.0

Nothing my experience was 100 percent satisfying excellent customer service.😊

Rating:

5.0

The young Fellow who waited on us was EXCELLENT !! I think his name was Mitchell. He was Really BIG help and we couldn't have rented the trailer if it hadn't been for him helping to get our hitch off as it was so rusted PLUS we didn't have the proper hitch so he lent us one. Horray for this young man :)

Rating:

5.0

I rented the unit online. The same day it was ready. Followed the email and everything was exactly how it said it would be. I've made two trips to store stuff and have had no issues!

Rating:

4.0

Your staff was friendly and helpful....nice and clean place...

Rating:

4.0

Nothing..,,your staff were friendly and helpful

Rating:

1.0

Sadly, i lost my job over covid and was unable to financially maintain the rent. I lost $1000s of by belongings. I hoped that I could at least have accessed my Bell equipment to return to them that would have saved me another $2000 dollars. This have been a really awful, traumatic experience. I will never use self-storage again.

Rating:

5.0

The staff was more than helpful. Very personable and friendly. Besides knowing their product and able to help us to choose the proper rental. Thanks again.

Rating:

5.0

Very helpful and we were able to use the free month storage that came with our one-way rental.

Rating:

5.0

Service and equipment were fine, no issues.

Rating:

5.0

Did a wonderful job to an old worn out building. Great place to put the things that need to be cared for!

Rating:

5.0

Nothing…great service

Rating:

5.0

Trailer jack need serviced.

Rating:

5.0

nothing your staff was excellent

Rating:

5.0

Thank you so much for everything!!

Rating:

5.0

You have a gentleman there by the name of Mitchel. Hang on to him. He is professional in all area.

Rating:

5.0

Like everything else, way over priced.$

Rating:

5.0

This was a great truck & trailer rental experience...only thing I could add to it...is that...it would be nice...if there were some amount of free km's...other than that...great experience all around.

Rating:

5.0

Thank you for your storage accommodations. I was able to service my schedule without interruption. I wished I had a ground unit that was closer to the entrance, but I didn't mind the clean environment. 🙂

Rating:

5.0

The early morning staff and end of day staff are both amazing. Super easy to deal with and great location.

Rating:

5.0

Actually nothing guys were amazing

Rating:

5.0

Excellent service in all aspects. Great customer service from top to bottom. Our whole experience couldn’t have been better. Thanks

Rating:

5.0

The staff were very knowledgeable, not only about their own product but about my tow vehicles capabilities as well as the dimensional needs of my cargo. They were friendly and extremely helpful as well.

Rating:

3.0

The wipers were not great, specifically the drivers side. It was a slushy day so every time someone was in front of me I had to use the wipers to keep the windshield clear. The drivers side wiper left a smear right around the eye line. It was annoying to have to avoid looking in that spot.

Rating:

5.0

A little expensive, but overall it was good.

Rating:

5.0

Brandon's a great manager, highly recommend the Truro uhaul! XD

Rating:

5.0

Awesome customer service throughout the entire process. 3 guys at the desk and the manager were excellent. K&C

Rating:

5.0

Great , efficient service

Rating:

5.0

Great service

Rating:

3.0

Have the vehicle reserved actually available as opposed to an alternate larger unit which had not been requested and which was not required.

Rating:

5.0

I have used U-Haul trucks and storage units many times over the years and have always had great experiences.

Rating:

5.0

The young lady that waited on me did a great job. Great customer service and very friendly

Rating:

5.0

Excellent service!!

Rating:

5.0

Better than expected. Excellent service and location.

Rating:

5.0

Mitchell was Profesional and very efficient, will be back again! Thank you!

Rating:

5.0

This is the only location I go to to rent a uhaul...they are always pleasant

Rating:

5.0

THANKS AGAIN

Rating:

4.0

I called to cancel my unit in the middle of the month and asked to have my lock cut off because I could not get there. I was told there would be a $50.00 charge to cut the lock off. Even though I'm not getting a refund for half the month. I seen lots of RED tags on doors the people have not been paying. I was never late. This does not seem right.

Rating:

5.0

Very helpful at drop off and pick up

Rating:

2.0

Difficult to gain access on Sunday evening. Code would not work and customer service was not able to help and suggested to wait until Monday morning to go into the office. This seems pointless to have an online access to rent and pay and then have to wait.

Rating:

5.0

After hour door access was sometimes unavailable.

Rating:

5.0

I'm very happy with my experience. However, when I booked a unit originally, I booked a larger size unit (10x16, I think?). The agent on the phone said that this unit was on hold for me and would be available when I arrived. Turned out, however, that the unit was not available. In fact, the store agent at the time said no units were available! I was deeply disappointed in this because my province to province move required a unit of that size. In the end, the staff did find a smaller unit available, and gave me some money off the renting fee. I was happy about this, but still disappointed at the larger system of "booking" a unit for a customer that didn't exist. It's akin to an airline over selling their tickets. I think it's a poor business practice. In any case, this was the worst part of the experience. Everything has been top notch. In particular, the staff and management at the Court Street Truro NS location were absolutely wonderful!

Rating:

1.0

Brandon - we both know why you are receiving a poor rating. You showed clear disregard for me as a customer when you unilaterally chose to increase the price of a service that was previously agreed upon with your staff. There was no discussion with me about the price change and you took advantage of the pre-authorization on my credit card to make the change without having discussed it with me first. I would never recommend anyone deal with the Truro location so long as you are the manager.

Rating:

5.0

Friendly helpful staff.

Rating:

5.0

Brandon (Truro office) helped me secure storage for my move from Ontario to Nova Scotia & was extremely helpful. Helped make a really stressful time a little less stressful. Facilities were great - very clean, accessible, etc. Would recommend to anyone.

Rating:

5.0

Brandon is awesome. Really engaged in the process and super helpful

Rating:

5.0

enjoyed my storage experience at Uhaul Brandon the manager was great and very helpful would reccomend it!

Rating:

5.0

Staff are incredible

Rating:

4.0

The staff keep the storage facility very neat and address maintenance issues very quickly.

Rating:

5.0

My experience with the staff at this U-Haul facility was spectacular! Everyone I had contact with there went above and beyond to ensure I was well served. I was treated with the utmost professionalism, caring, and respect for a difficult situation I was transitioning through. Well done Brandon and his team. Thank you!

Rating:

4.0

I would rent a unit again and will recommend using Uhaul storage to my friends and family. Thank you again

Rating:

5.0

I'm in the process of moving from Ontario to Nova Scotia & the people in the Truro office could NOT have been more helpful. Highly recommend.

Rating:

5.0

Staff friendly and helpful.

Rating:

1.0

Management is very ignorant,however the young lady witch works there trys her best. I have asked for the higher ups contact information so i could place A complaint about the manager however couldn't find it. I will be letting all my friends know how rude he is towards the public. Thank you

Rating:

5.0

So helpful and friendly - staff seemed happy to go above and beyond!

Rating:

5.0

I rate the facility in Truro outstanding! I had a problem with my cc being charge twice after I tried , without success , online to book a storage unit. Brandon , the Truro manager , did everything he could to help me but in the end he had to refer me to the contact centre. Several calls to the contact centre were made I was unable to get hold of anyone that could help me. I booked a space anyway, which was not the Truro Court St. locatifon , it was the Main St. SELF CHECK IN location. I booked these but was unable to check in the day before as it kept looping me back to the beginning, but still chargling my credit card. I arrived to the Court St. location on the day of moving to see if I could get checked in there and I was unable to. I had movers in the yard , and I was paying 300.00/hr. My angel came in the form of Mellisa Wright, would was able to secure a spaces at the Court St. location and booked them side by side. You have no idea how grateful I am for her extraordinary patience and service that day. I also wanted to point out how spotless the location is! Melissa advised me she did the cleaning there. I would have eaten off the floor is was so clean. Please note the above recommendation is for the Truro location only. My experience with your online booking system and you contact centre I would rate in the negative. You folks need so much work on your IT and your call wait times! Eventually my cc problems did get sorted out but I suspect it was the Truro employees you send it up the chain. Regards, Maureen Brennan

Rating:

5.0

Amazing customer service. I love how you incorporated the bowling alley pictures. Very clean and feels safe!

Rating:

4.0

The only problems were 1) your locks don't work well when in place. We always had to fidget with it as it wouldn't open all the way 2) when trying to reorganise the rm, the lights kept going off.

Rating:

2.0

Received email quote over phone on August 4 for storage $159 and first month free.. Brandon at the Truro location told me my quote expired in July and I was not getting the first month free. He also charged me $169 plus tax.. This is unacceptable and I will be going to the media about my trust with this Truro location. I feel I was scammed into these false charges just to get there and be told it sucks to be me. Brandon Archibuld should not be a manager..

Rating:

5.0

Excellent service from the staff , as usual. The storage unit was listed as 8x15x10 but it is actually 6x15x10. This should be adjusted as you lose 25% storage volume and are paying for this.

Rating:

5.0

A great facility to have in Truro! Indoor loading/unloading bays a real asset. Very pleased with our storage experience at U-Haul in Truro! *****

Rating:

4.0

The online reservation system that we used let us reserve a large unit but when arrived no units availablethis sucks Brendon very helpful in solving issues After hours not being able to get in the stuck door is very frustrating again brendon was called and helped us out Please fix the door

Rating:

1.0

In the space of 36 hrs, this site has managed to: - lock me out of one site due to changing the access keypad without warning - not set up my account at this site with 24hr access - not have the required disc lock on hand for my new unit (sold me standard lock) - CUT THAT LOCK OFF THE FOLLOWING DAY AND LOCKED ME OUT OF MY NEW UNIT!!! - refunded me the initial cost of both locks, but not the taxes, so I'm still out a few dollars which just adds insult to injury Staff was friendly enough but the gm could use some updated interpersonal skills/customer service training. Fortunately, his colleague handled most of the interactions. NO, this was NOT a satisfactory move-in experience and makes me question what lies ahead in this business partnership.

Rating:

2.0

We had an issue with Alan, however the Manager was able to assist.

Rating:

5.0

Everyone was wicked,thanks so much homies

Rating:

5.0

A very pleasant experience and very easy to use storage system. Being out of the weather while loading and unloading helped make a chore into a joy!

Rating:

5.0

Brandon Archibold checked us in and explained everything to us. He was extremely polite, professional and enthusiastic. It was a pleasure dealing with him. Thanks

Rating:

5.0

I had a great experience with Brandon Archibald in Truro Uhaul!

Rating:

5.0

Clean facility, friendly staff....

Rating:

4.0

Darren was great and very friendly. Great customer service.

Rating:

4.0

Unfortunately even after multiple tries by the very friendly staff it was never possible to access the storage after office hours (although 24 access was advertised everywhere) using our access card, the manager let us in using his personal code

Rating:

5.0

The man that helped me was exceptionally friendly and proficient.

Rating:

4.0

It would be convenient to have both full and half-month options for people who are moving somewhere on a 15th or something.

Rating:

5.0

I had an amazing experience at this location. Great customer service and clean, organized facility.

Rating:

2.0

We used the access code to check in, but at the end of our move, just after the U-Haul office closed, we tried to lock our unit using the code. It said access denied. We were not able to re enter the building, saying we did not check in, and the access code kept saying invalid. We have tried for two days to contact U-Haul, but no response.

Rating:

5.0

Extended access hours are awesome! We had a long day packing our belongings from our apartment and then unloaded our belongings into our new rental locker and left site at 3:00 AM. Very convenient.

Rating:

4.0

Great location and I really enjoy the enclosed loading/unloading area. Certainly adds to the appeal of using your storage units.

Rating:

5.0

If it were not for the excellent help of Alan who was working at the check-in counter at this local location, my experience with U-Haul Corporate would have remained unbelievably bad. Alan went above and beyond to make my already bad moving experience more pleasant and less stressful. I have thanked him personally more than a few time during my move in. I'd appreciate the manager of this location to take particular notice of my comments and ensure Alan is commended! I'm a 60-yr old retired C-suite executive and Great Leader Coach who knows great employees when I see them. Alan is definitely one of those! My rating dealing with U-Haul Corporate both through their website and their CSC, although not asked for in this Facility Rating, would be one star at best! Unforgivably bad, bad, bad!

Rating:

5.0

Very easy process with extremely helpful staff. Carts were accessible and worked well to move our belongings into the lockers.

Rating:

5.0

Unbelievable staff. I have purchased packing supplies , had my SUV wiring replaced , rented trucks , trailers and now storage at this facility and every staff member has been stellar. Highly recommend this location.

Rating:

5.0

Very friendly, helpful staff,excellent experience in storage and renting a truck would definitely use again

Rating: