Customer Reviews for U-Haul Moving & Storage of Tupelo

2914 reviews

1207 E Main St   Tupelo, MS 38804
(By Elvis Presley'S Birthplace)

(662) 844-3846

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(662) 844-3846

1207 E Main St
Tupelo, MS 38804
(By Elvis Presley'S Birthplace)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

charlotte B. 
Rating:
4.0

none

Bobby W. 
Rating:
5.0

Keep on doing what you do best that thanking care your customers, I enjoyed the fellowship and fun we had in the office with the manager and the person of Dewey Cox when I pick up the truck, thank you again for the great employees there in Tupelo MS.

James B. 
Rating:
5.0

great employees,very friendly

CURTIS M. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
3.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

The Uhaul employee was very nice and helpful!

Lisa B. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

N/A

Floleshia G. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN M. 
Rating:
4.0

It seemed the corporate office and the stores need more communication. I arrived and my unit that I reserved on the phone was not available or unknown from the store staff. It was a short turn around from reserving the space but it felt like I was sold something that didn’t exist. The store staff walked the halls and found a few open and empty spaces and made it work.

TRAVIS C.  |  First Impressions 
Rating:
3.0

Anthony checked me in and was very kind and did an excellent job. His boss was rude and very unhelpful. Didn't want to be bothered with my questions. Will never use him ever!

Sherrie K. 
Rating:
5.0

Customer did not leave a comment.

Lynda M. 
Rating:
5.0

As often happens, we experienced an emergency in the middle of a move (needed a vehicle for larger items). I arrived at this location late in the day, concerned about the availability of any equipment, and the staff (Storm) could not have been more helpful. Her service was quick and professional. Storm and U-Haul saved the day. I host a morning radio show, & I will admit to singing U-Haul's praises to the listeners!

TOBY B. 
Rating:
5.0

Air condition doesn't work

TRACY G. 
Rating:
3.0

Customer did not leave a comment.

Cynthia H.  |  Overall Experience 
Rating:
5.0

N/A

eric S. 
Rating:
5.0

There needs to be an easier way to contact the local rental office. The Google/online number provided sends you to the 800 service, which is problematic when you want to quickly update the local to an ETA, etc. but you spend time cycling thru the national automated service line. Otherwise, 2 rentals in the last 2 weeks and the service, assistance, and vehicles were excellent. Thank you!

Eric S. 
Rating:
5.0

Man who checked us in was very helpful. Good U-haul location.

Greg W. 
Rating:
3.0

Customer did not leave a comment.

CHRISTINA F. 
Rating:
5.0

You have the best group of individuals working at this location! They are nothing less than Awesome!!

Jeffrey A.  |  Overall Experience 
Rating:
5.0

I just love them they always help me. so God bless them

dessie S. 
Rating:
5.0

Window roll up arm broken. Air cond. not cold, front windshield filthy inside and out. Other than that - excellent and everyone very helpful!!

tom E. 
Rating:
5.0

Customer did not leave a comment.

ABBIGAIL O. 
Rating:
5.0

Customer did not leave a comment.

jimmy p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
5.0

Customer did not leave a comment.

Stephanie L. 
Rating:
4.0

Very busy. Not enough room for parking. Need more employees.

Richard H. 
Rating:
3.0

Customer did not leave a comment.

shangela D. 
Rating:
5.0

Customer did not leave a comment.

Lora G. 
Rating:
5.0

Reserved online, pick up and return very smooth transactions

Dawn P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
3.0

Customer did not leave a comment.

JAWANA H. 
Rating:
5.0

Always friendly people, willing to help.

JAMES S. 
Rating:
5.0

Professional and friendly staff!

Douglas B. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

SHAWN N. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

jeremy L. 
Rating:
5.0

Manager was very nice

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JORDAN M. 
Rating:
5.0

Awesome service and staff was fast and friendly and knowledgeable about there equipment wouldn't dream of renting from anyone else!!!! Keep up the great work

Kevin M. 
Rating:
2.0

Henry was rude and bathroom was horrible to the point I cleaned it

Alvania B.  |  Overall Experience 
Rating:
1.0

Henry the customer service rep was rude on me returning the truck I documented the gas and he wanted to argue and say that I did not and advise him that I took a picture and need to check his records After I advise he backed down.

ALVANIA B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
5.0

Customer did not leave a comment.

JAWANA H. 
Rating:
5.0

Customer did not leave a comment.

craig B. 
Rating:
5.0

Friendly and courteous staff. Very accommodating for dropping off.

Richard H. 
Rating:
3.0

Customer did not leave a comment.

Alec C. 
Rating:
5.0

Nothing Excellent Service

JARVIS W. 
Rating:
4.0

Answer the phone. I tried several times to call and discuss something on Tuesday morning and the Uhaul recording is still saying all CSR's are busy helping other families. Terrible

Keith S. 
Rating:
5.0

Friendly and helpful young guy that assisted me with obtaining my moving truck .

DREW W. 
Rating:
4.0

The moving pads are being retuned by customers dirty and with trash clinging to them. This is not just at this facility but others that I have used. The plastic bag instructions asks for renters to remove debris and fold the pads then place them back in the bags. If these are not checked by UHaul, then it's an honor system. This honor system not only doesn't work but it also provides an opportunity for someone to put anything hazardous into the bags. This is not the fault of the local staff. It appears to be a policy.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Shirley G. 
Rating:
4.0

Customer did not leave a comment.

MILLICENT C. 
Rating:
5.0

Customer did not leave a comment.

WENDY S. 
Rating:
5.0

I'd say keep up the good work.The lady who checked me out was very nice, professional knew what she was doing.Service was quick in and out .Thanks uhaul

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Marquett F. 
Rating:
3.0

I rent from this location several times a year and the interior of the vehicle are old and worn out. This is the second time that the entire cab smelt of cigarettes. It doesn't seems as if the cabs are being properly cleaned.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Doug D. 
Rating:
3.0

Lower your rate per mile

Marnicho S. 
Rating:
5.0

Customer did not leave a comment.

Zambia V. 
Rating:
3.0

That false advertising price and put real prices and full details because y'all really a scam

MARQUILUS B. 
Rating:
3.0

I was very disappointed in my rental. I reserved the Cargo Van and it was not available. I was in a bind; consequently , I had no choice but to take the 15' truck. The agent was very nice, but I really needed the van.

JOYCE P. 
Rating:
5.0

Why not have all trucks topped off with gas? Or have all trucks half tank.

BENJAMIN M. 
Rating:
5.0

Customer did not leave a comment.

Sheila S. 
Rating:
3.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

EDTRAWNICA T. 
Rating:
4.0

Both front desk guys that were working the day I rented were very nice and helpful.

Lavada P. 
Rating:
1.0

I did not get equipment bc I went in store n had to wait for several moments then right when she was starting to help me someone else came in n she stopped helping me n helped them very rude like I wasn't there. Very bad experience

Lashetia C. 
Rating:
4.0

Customer did not leave a comment.

Henry J. 
Rating:
4.0

Customer did not leave a comment.

TRACY P. 
Rating:
3.0

Please make sure employees arrive on time. We were scheduled for a 7am pickup. However, the employee did not arrive until 7:40am. That delay interrupted our scheduled events.

CLAUDIS D. 
Rating:
4.0

I had a move to Nashville from small town in Mississippi. I had to go to Tupelo for my moving equipment. They always had what I needed in trucks and trailers. I had NO problems with any of their rental equipment. Friendly staff.

KATHY W. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
1.0

Fire the General Manager. He is a fucking prick. I will never do business nor recommend UHaul to friends or family from this location. His greasy appearance and lack of COVID-19 masking should be enough to terminate.

DEANNA R. 
Rating:
5.0

Customer did not leave a comment.

latia S. 
Rating:
4.0

Friendly, courteous, prompt check in for return of equipment. Damon did a great job.

Richard H. 
Rating:
1.0

Uhaul takes advantage of females.

KATHY W. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
1.0

I was charged a bill after 3 days which included late fees. After repeatedly calling asking for assistance, I was denied access to building because of a bill on which I didn’t owe. I was charged 64.95 for 7 days. This is a ripoff and my belongings can’t be lost based on someone refusing to get the issue resolved

Rosalynn Yarbrough Y.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Andrea I. 
Rating:
5.0

Have 2 people working front desk during opening hours.

JOSEPH G. 
Rating:
5.0

The return after hours didn't work well for us. Camera location services didn't work well. Need a way to send pictures even if that feature isn't working.

JOAHN S. 
Rating:
3.0

u- haul charged me for extra days that were not warranted. Was broken down for 2 days and was told would be given 2 days extra. Severe weather in TX caused roads to close and change in travel and told could have 2 extra days no record and charged for days should not have been. Wait times for help excessive

Kathleen G. 
Rating:
5.0

Customer did not leave a comment.

Tasha E. 
Rating:
5.0

Customer did not leave a comment.

Tracy T. 
Rating:
1.0

Customer did not leave a comment.

BRITTANEY G. 
Rating:
1.0

First they didn't check the mileage,I took pictures of it before I left truck was dirty and had bad tire pressure sensor and when I got back I took pictures of the mileage I drove told the guy he said he knew about the tire ask for a refund because he charged me with more miles than I drove said that they would put it back on my card, still have not recieve it got charged 60 bucks for two hours they use to be better than this if you can get a truck somewhere else do so

LINDA W. 
Rating:
5.0

Excellent product and service

MARK G. 
Rating:
5.0

Nothing, just keep up the good work. Great folks

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

Rickie H. 
Rating:
1.0

Our drop off point was 3 hours away ,

Doug S. 
Rating:
1.0

Better customer service experience

DOMINIQUE G. 
Rating:
5.0

Customer did not leave a comment.

brittany m.  |  First Impressions 
Rating:
5.0

N/a

brittany M. 
Rating:
3.0

Customer did not leave a comment.

ANTWON W. 
Rating:
2.0

For one, it cost too much for the small unit I had. Two, I cancelled my unit in January 2020. Gave the key and lock to the worker. And they were my keys and lock! I didnt need them anymore. I have not even been on that side of town since then....and yet they continued to charge me, sued me and auctioned something off for $1. Not that i cared.....since i CLOSED IT! Plus they always had a truck parked right in front of the units. Its inconvenient to never be able to access ur unit because the parking lot is so small and awkward and junked up. They never had adequate help...so the long wait for them to be able to move the trucks to access the unit was unnecessary and inconvenient. Id never recommend Uhaul in tupelo ms to anyone ever. Id recommend u just close the place down. Poor poor poor all across the board. Thumbs down

stephen s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

patti L. 
Rating:
3.0

Customer did not leave a comment.

ron B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Demetrius B. 
Rating:
5.0

Nice facilities and customer service

Anna-Liesa H.  |  Overall Experience 
Rating:
2.0

My things have mildew on everything in my storage unit

Pauline U.  |  Overall Experience 
Rating:
5.0

Great helpful staff.

jeff k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shandreka K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

farah m.  |  First Impressions 
Rating:
5.0

Jon was very helpful and made sure my needs were met!

Justin C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Austin S.  |  Overall Experience 
Rating:
1.0

My storage unit had green slime in front of it and my stepfather and I almost fell because of it. The unit also had water standing in it and it molded all my furniture. I called three times to tell the manager about it and he never returned my calls. I went to uhaul office three times and left my complaint and phone number each time. He still never called me back. I finally got fed up and took my stuff out of there.

Nichole R.  |  Overall Experience 
Rating:
4.0

My only concern was I was on the second floor which means I had to climb up stairs and it’s so much hotter on the second floor compared to the bottom. They should incorporate air on the second floor

Ajia P.  |  Overall Experience 
Rating:
1.0

I only to be treated like a paying customer and not treated like I was trying to get something for free by management of all

donrae a.  |  Overall Experience 
Rating:
5.0

Great People, very friendly and helpful. Fast service also.

Jeffrey A.  |  First Impressions 
Rating:
5.0

Jon was very friendly and courteous everytime I went in to make a payment. When I closed out my unit he told me if I ever need Uhaul again just come back

Carolyn C.  |  Overall Experience 
Rating:
5.0

John, is a great guy and handles people excellent

Phil M.  |  First Impressions 
Rating:
3.0

I couldnt use it, Storage was too small. I think all the storage unit need to be mopped and clean out in climate control. The associate Dewey was very helpful, he took his time to help us.

ROBERT R.  |  Overall Experience 
Rating:
5.0

We went into the uhaul store on west main. The line was very long. A man was there alone No Help. His name is Dewey. He was patient,very friendly with everyone.He answered all question for us as well!

ROBERT R.  |  First Impressions 
Rating:
5.0

Great customer service.

Kevin R.  |  First Impressions 
Rating:
1.0

Most of the property we stored there got infested with mold

james s.  |  Overall Experience 
Rating:
4.0

I kept my belongings in storage for almost 3 years. I just wish you didn't raise the rent on me.

ELIZABETH C.  |  Overall Experience 
Rating:
5.0

Thanks.

Amber & Cody C.  |  Overall Experience 
Rating:
3.0

Nice job guys

Angela P.  |  First Impressions 
Rating:
1.0

The worst treatment and service i have ever seen

Kyle F.  |  Overall Experience 
Rating:
5.0

They was great help

summer b.  |  First Impressions 
Rating:
1.0

I got my storage on Nov.4 2018 I paid all my dues and received a letter November 28 2018 saying I owed 200 dollars in late fees when I had only got the storage 2 weeks prior. SERVICE WAS HORRIBLE!!!

Nerissa D.  |  Overall Experience 
Rating:
5.0

It was great just needed a little help with customers. But they were nice

Lakeya H.  |  First Impressions 
Rating:
2.0

The storage room had holes from previous clients damage that were not fixed. Had to ask the salesperson numerous times to help me with the check out procedure and a copy where I was paid in full.

William L.  |  Overall Experience 
Rating:
1.0

IT RAINED IN MY STORAGE AND I WAS POORLY COMPENSATED. My clothes was wet and smelled, my mattress was wet and mildewed, my table is destroyed and important papers was destroyed, the insurance is a lie

Kevin R.  |  Overall Experience 
Rating:
2.0

I had an appointment to pick up my u-box. I was told it would be on a trailer. Was there 90 minutes trying to get it. Most of the delay was due to computer problems but it was a frustrating experience

Tammy T.  |  Overall Experience 
Rating:
3.0

An employee of UHAUL took a heavy dresser from my storage locker and would not return or pay for it. This was the fourth locker I had rented. I was moving to a new locker because of leaking roof.

Roger E.  |  Overall Experience 
No reviews have been submitted for this location.

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